account lead - middle east - fintech ancillaries (100% remote - saudi arabia)

area service technician - kingdom of saudi arabia

associate manager, legal operations (mena)

learning associate - saudi nat Jobs in Jeddah

learning associate - saudi nat

operations manager

account lead - middle east - fintech ancillaries (100% remote - saudi arabia) Jobs in Jeddah

area service technician - kingdom of saudi arabia Jobs in Jeddah

associate manager, legal operations (mena) Jobs in Jeddah

shift leader front office saudi only

Mövenpick

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia. In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence. The ideal candidate will demonstrate strong supervisory skills, customer-focused service delivery, and the ability to motivate and develop team members in a fast-paced hospitality environment.</p><ul><li>
Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures</li><li>
Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels</li><li>
Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries</li><li>
Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching</li><li>
Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity</li><li>
Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency</li><li>
Implement and enforce hotel policies, safety protocols, and service standards across all front office functions</li><li>
Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts</li><li>
Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness</li><li>
Maintain front office systems and ensure accurate data entry and record-keeping</li><li>
Collaborate with other departments to ensure seamless guest experiences and operational coordination</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Saudi national (required)</li><li>
1-2 years of reception, front desk, or administrative experience (preferred)</li><li>
Bilingual capabilities in Arabic and English (preferred)</li></ul><br>
<b>
Additional Information</b><br>
<p></p><ul><li>
Excellent verbal and written communication skills in English</li><li>
Strong customer service orientation with the ability to handle inquiries professionally</li><li>
Proficiency with Microsoft Office Suite and email systems</li><li>
Demonstrated experience with phone systems and call management</li><li>
Exceptional organizational and time management skills</li><li>
Ability to multitask and prioritize responsibilities in a fast-paced environment</li><li>
Attention to detail and accuracy in data entry and documentation</li><li>
Professional interpersonal skills and ability to work collaboratively with diverse teams</li></ul></div>

Shift Leader - Front Office (Saudi Only)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><div><div><ul><li>Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.</li></ul></div><div></div><div><br>
<ul><li>
Checks the Pass On, the daily Calling at the beginning of the duty</li></ul></div><div></div><div><br>
<ul><li>
Addresses the guests by name.</li></ul></div><div></div><div><br>
<ul><li>
Greeting and welcoming every guest.</li></ul></div><div><br>
</div><div><ul><li>Checks all reservations and arrivals of the day.</li></ul></div><div></div><div><br>
<ul><li>
Prepares the key booklets and registration forms for the arrival of the guest.</li></ul></div><div><br>
</div><div><ul><li>Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.</li></ul></div><div><br>
</div><div><ul><li>Ensures that butlers are aware of arrival time to meet for in room check in.</li></ul></div><div></div><div><br>
<ul><li>
Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.</li></ul></div><div></div><div><br>
<ul><li>
Is responsible for the enforcement of formalities and establishes proper identity of each guest</li></ul></div><div></div><div><br>
<ul><li>
Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.</li></ul></div><div><br>
</div><div><ul><li>Applies corporate rate to guests who are entitled to such facility.</li></ul></div><div><br>
</div><div><ul><li>Ensures proper updates of guest history.</li></ul></div><div></div><div><br>
<ul><li>
Applies hotel policy regarding walk-in guests and late charges.</li></ul></div><div><br>
</div><div><ul><li>Ascertains reconfirmation of the departure dates.</li></ul></div><div><br>
</div><div><ul><li>Passes the guest feedback to the Assistant Front Office Manager or FOM.</li></ul></div><div><br>
</div><div><ul><li>Listens to guest wishes and acts promptly.</li></ul></div><div><br>
</div><div><ul><li>Responsible for clarifying the method of payment upon check-in.</li></ul></div><div></div><div><br>
<ul><li>
Takes reservations whenever the Reservation department is busy or not available.</li></ul></div><div><br>
</div><div><ul><li>Hands-over his shift properly.</li></ul></div><div></div><div><br>
<ul><li>
Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.</li></ul></div><div></div><div><br>
<ul><li>
Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.</li></ul></div><div></div><div><br>
<ul><li>
Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.</li></ul></div><div></div><div><br>
<ul><li>
Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.</li></ul></div><div></div><div><br>
<ul><li>
Responsible to finish the shift checklist on time.</li></ul></div><div></div><div><br>
<ul><li>
Conducts all postings according to the set SOPs.</li></ul></div></div></div><br>
<div></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div>

Front Desk Agent

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Saudi Arabia
</div></div><div><div>Province/City
</div><div>Jeddah
</div></div><div><div>Hiring Entity
</div><div>Rosewood Jeddah
</div></div><div><div>Department
</div><div>Rooms - Heart of House
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><b>Responsibilities:</b></div><ul><li>Is highly visible in the areas of responsibility, leads by example and maintains regular checks.</li><li>Develops and Maintains General Cleaning schedule &amp; issues tasks accordingly.</li><li>Understands and implements procedures to operate and maintain all departmental equipment.</li><li>ensures that staff members have the proper supplies and equipment</li><li>Works closely with Front Desk to ensure rooms are prioritized and cleaned to meet arrival pattern and guest needs and/or requests.</li><li>Manages the Lost and Found Procedure.</li><li>Trains staff members to work in a safe manner and ensure they can expedite emergency procedures when required.</li><li>Participates in the investigation of associate accidents and incidents as required</li><li>Encourages empowerment within the team and in co-ordination with the Butlers to surprise and delight our guests.</li><li>Reviews the Section Rosters on a weekly basis, ensuring guests service, operational needs and financial objectives are met.</li><li>Interact with guests to obtain feedback on product quality and service levels, effectively respond to and handle any guest complaints or problems, escalate to a manager as required.</li><li>Ensure all guest issues are passed to the BCC and captured on the Glitch report</li><li>Observes service behaviours of staff members and provides timely constructive feedback to individuals, continuously strives to improve performance.</li><li>Conducts daily meeting highlighting, Operational Issues, VIP&rsquo;s, Glitches, Short Training Session on Procedures/Hospitality etc, Shift Responsibilities.</li><li>Is fully conversant with departmental SOP&rsquo;s, ensures they are executed. Conducts training and refresher training with staff members.</li><li>Completes and supervises a departmental orientation program for new staff members to receive the appropriate training to effectively complete their job. Cross Train staff members as appropriate.</li><li>Conducts regular and effective training to maintain/improve the standards. Maintain training records.</li><li>Communicates performance expectations in accordance with the job description for each position.</li><li>Establishes and maintains open, collaborative relationships with staff members and ensures they do the same within the team.</li><li>Participates in disciplinary procedures. Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to SOP&rsquo;s.</li><li>Celebrate success and recognize contributions of the team members.</li><li>Maintains close contact with the Butler Department, ensuring that guest preferences regarding room types etc are taken care of.</li><li>Maintains clear and effective communication with other departments such as Purchasing, Engineering and Front Office.</li><li>Is fully conversant with the Fire Procedure, Security Procedure, Health and Safety Procedure, Departmental Code of Conduct. Trains staff members on the procedures to ensure they can effectively deal with any of these situations should they arise.</li><li>Is familiar with first aid formalities, ensures the Front Desk First Aid boxes are always fully stocked.</li></ul><div><br>
</div></div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Rosewood Jeddah is situated in the heart of Jeddah&rsquo;s Corniche in the fashionable northern corner of the city within easy reach of key business, diplomatic and designer shopping districts. The hotel itself is a distinctive modern building situated along the shores of the Red Sea with memorable views from the hotel&rsquo;s guestrooms and luxury facilities, making it a popular destination for a Saudi Arabia vacation. The hotel&rsquo;s name is inspired by the traditional culture and architecture of the city of Jeddah. The city&rsquo;s history dates back more than two thousand years. As a major port on the Red Sea, Jeddah has been a destination on many adventurers&rsquo; voyages and journeys. Unesco described the oldest areas of Jeddah as a unique example of the historic urban architecture of the Mediterranean and the Arabian Peninsula. At Rosewood Jeddah the very best of modern design and technology is combined with the heritage, culture and traditions of the kingdom. The hotel appeals to both business and leisure travelers offering elegance and unparalleled personal service. One of the finest hotels in Jeddah and Saudi Arabia, Rosewood Jeddah was the first hotel in Jeddah to offer 24-hour butler service for all rooms. The hotel&rsquo;s 127 rooms and suites are thoughtfully furnished and many offer stunning views of the Red Sea.</p></div></div></div></div></div></div>

Housekeeping Coordinator

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26051710<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Delta Hotels by Marriott Jeddah Al Salam, 3243 Al Salam, Jeddah, Saudi Arabia, Saudi Arabia, 23613<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Supervisor-Housekeeping

<div><b>Company Description</b><p><b><br>
Join</b><b> us at Accor, </b><b>where</b><b> life pulses </b><b>with</b><b> passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.</p><p><b>
Hospitality</b><b> </b><b>is</b><b> a </b><b>work</b><b> of </b><b>heart</b><b>,</b>
<br>
<b>Join</b><b> us and </b><b>become</b><b> a </b><b>Heartist</b><b>&reg;.</b></p><b><br>
Job Description</b><p><br>
We are seeking a professional and organized Receptionist to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and efficient environment for visitors, clients, and staff members. This position requires a Saudi national who is committed to delivering exceptional customer service while maintaining the highest standards of professionalism and administrative excellence.</p><ul><li>
Greet and welcome visitors, clients, and staff members with a friendly and professional demeanor</li><li>
Answer, screen, and direct incoming phone calls to appropriate departments or personnel</li><li>
Schedule and manage appointments using office management systems while maintaining accurate calendars</li><li>
Maintain the reception area in a clean, organized, and welcoming condition</li><li>
Process incoming and outgoing mail, packages, and deliveries with accuracy and efficiency</li><li>
Maintain visitor logs and ensure compliance with security protocols and procedures</li><li>
Provide administrative support to staff members, including data entry and document preparation</li><li>
Monitor and manage office supplies inventory, placing orders as needed</li><li>
Perform general clerical duties including filing, copying, and scanning documents</li><li>
Communicate professionally with internal and external stakeholders, ensuring prompt and courteous responses to inquiries</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Saudi national (required)</li><li>
Excellent verbal and written communication skills in English</li><li>
Strong customer service orientation with the ability to handle inquiries professionally</li><li>
Proficiency with Microsoft Office Suite and email systems</li><li>
Demonstrated experience with phone systems and call management</li><li>
Exceptional organizational and time management skills</li><li>
Ability to multitask and prioritize responsibilities in a fast-paced environment</li><li>
Attention to detail and accuracy in data entry and documentation</li><li>
Professional interpersonal skills and ability to work collaboratively with diverse teams</li><li>
1-2 years of reception, front desk, or administrative experience (preferred)</li><li>
Bilingual capabilities in Arabic and English (preferred)</li></ul></div>

Receptionist (Saudi Only)

Sihamco

<div><b>Head of Operations - Homegrown Saudi Caf&eacute; Chain</b><p><b>
Driving Growth. Ensuring Excellence. Elevating the Brand.</b></p><p></p><p><b>
About the Role:</b></p><p>
We are seeking a highly experienced Head of Operations to oversee and elevate all operational aspects of a fast-growing homegrown Saudi caf&eacute; chain, this includes multiple outlets as well as a central kitchen. The ideal candidate must have proven experience in scaling caf&eacute; or fast-casual brands, operational excellence, leadership, systems development, and franchise expansion readiness.</p><p>
The role requires a hands-on operational leader with strong commercial understanding, team management capabilities, and the ability to build scalable systems that support long-term growth and brand consistency.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li>Oversee daily operations across all multi-branch Caf&eacute; outlets and central kitchen
</li><li>Build and implement strong SOPs and operational systems
</li><li>Ensure consistency in quality, service, food safety, and customer experience
</li><li>Improve operational efficiency and cost control
</li><li>Monitor branch performance, sales, wastage, labor, and profitability
</li><li>Lead, train, and evaluate branch managers and operational teams
</li><li>Develop reporting structures and accountability systems
</li><li>Work closely with HR and recruitment on staffing requirements
</li><li>Prepare the brand operationally for future expansion and franchising
</li><li>Establish franchise-ready systems, manuals, workflows, and operational standards
</li><li>Improve guest experience and strengthen brand consistency across all locations
</li><li>Coordinate with marketing, supply chain, procurement, and finance departments</li></ul><p></p><p><b>
Core Competencies
</b></p><p><b>Operational Excellence</b> &bull; <b>Commercial Acumen</b> &bull; <b>Leadership </b>&bull; <b>Brand Management</b> &bull; <b>Stakeholder Engagement</b> &bull; <b>Problem Solving</b></p><b><br>
Requirements</b><ul><li><br>
Minimum 7&ndash;10 years experience in F&amp;B operations management
</li><li>Experience managing multiple outlets and/or central kitchens
</li><li>Strong leadership and people management skills
</li><li>Experience in caf&eacute;, fast casual, or scalable restaurant concepts preferred
</li><li>Strong understanding of franchise systems and operational scaling
</li><li>Experience creating SOPs, training manuals, and operational structures
</li><li>Strong financial and analytical understanding (P&amp;L, food cost, labor cost, etc.)
</li><li>Ability to work in a fast-paced growth environment
</li><li>Arabic and English preferred</li></ul><p></p><p><b>
Ideal Background:</b></p><p>
Candidates with experience from recognized caf&eacute; chains, scalable restaurant brands, with an uncerstanding of GCC markets will be preferred.</p><p>
Hands-on experience preparing brands for franchising, including franchise operational manuals, systems, and scalability frameworks is required to be succesfull in the role.<br>
</p><br>
<br>
<p></p><b>Benefits</b><p><b><br>
About The Group</b></p><p>
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p><p>
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p><p><b>
Crafting a Homegrown Legacy</b></p><p>
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p><p><b>
Our Signature Brands</b></p><p>
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p><p>
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.</p><p><b>
We Are Only Getting Started!</b></p><p>
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p><p><b>
People First</b></p><p>
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p><p></p><p>
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth.
</p><ul><li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li><li>
Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li><li>
Experience working on premium events within The Groves, Riyadh Season</li><li>
Cultural diversity &ndash; join a team of passionate professionals from around the world</li></ul><p></p><p><b>
Join Us</b></p><p>
Whether you&rsquo;re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p><p></p><p>
Join us and be part of a company that&rsquo;s redefining hospitality in Saudi Arabia and beyond.</p></div>

Head of Operations - Lifestyle Café Group

Swissôtel

<div><b>Company Description</b><p><br>
&ldquo;Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.&rdquo;</p><b><br>
Job Description</b><p><br>
**Key Responsibilities**</p><ul><li>
Welcome guests and provide warm, professional assistance with inquiries, requests, and complaints in a timely manner</li><li>
Provide comprehensive information about hotel services, facilities, and local attractions</li><li>
Arrange transportation, restaurant reservations, tours, tickets, and other guest requests with attention to detail</li><li>
Coordinate with housekeeping, front office, and other departments to fulfill guest needs and ensure satisfaction</li><li>
Maintain up-to-date knowledge of the local area, events, and services to deliver personalized, proactive service</li><li>
Handle luggage assistance coordination and manage complex guest requests with resourcefulness and discretion</li><li>
Maintain confidentiality and professionalism at all times, protecting guest privacy and data</li><li>
Record guest requests and feedback, following up to ensure satisfaction and continuous improvement</li></ul><p>
**Requirements**</p><ul><li>
Previous experience in hospitality, front office, or guest services (luxury hotel environment preferred)</li><li>
Strong communication and interpersonal skills with excellent customer service orientation</li><li>
Good knowledge of local area attractions and services</li><li>
Ability to multitask, work under pressure, and manage time effectively</li><li>
Fluent in English; additional languages are an advantage</li><li>
Professional appearance, positive attitude, and cultural awareness</li><li>
Flexibility to work shifts, weekends, and holidays</li><li>
Problem-solving acumen and ability to work collaboratively within a team environment</li></ul><br>
<b>
Qualifications</b><p></p><ul><li><p><br>
Minimum 2&ndash;3 years of substantive experience in a luxury hotel concierge or guest relations role within a 5-star or ultra-luxury establishment.</p></li><li><p>
Les Clefs d'Or certification or demonstrated eligibility is essential.</p></li><li><p>
Comprehensive knowledge of the local destination, luxury lifestyle offerings, and the expectations of high-net-worth clientele.</p></li><li><p>
Demonstrated expertise in anticipating guest requirements and delivering bespoke, tailored experiences consistently.</p></li><li><p>
Fluency in a minimum of two languages required; proficiency in additional languages is essential.</p></li><li><p>
Superior interpersonal and communication capabilities with a proven track record of building and maintaining relationships with discerning clientele.</p></li><li><p>
Advanced problem-solving acumen and resourcefulness in managing complex guest requests with absolute discretion and professionalism.</p></li><li><p>
Advanced proficiency with concierge management systems, property management software, and digital communication platforms.</p></li><li><p>
Unwavering commitment to confidentiality, discretion, and the maintenance of the highest standards of guest privacy and data protection.</p></li></ul></div><p></p>

Tamayyaz - Concierge Agent- Saudi Only

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