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information technology desktop support Jobs in Jeddah

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Waad Education

<div>Waad Education is a specialized educational company in Jeddah, encompassing three schools: Dar Al Dhikr, Waad Academy, and Bloom Schools. Our mission is to employ top-tier educational solutions to foster a dynamic society where children thrive and parents and educators excel in delivering excellence.
We are currently looking for an IT Support Specialist who is responsible for providing technical support and maintaining the school&rsquo;s IT systems, ensuring smooth operation of hardware, software, and network infrastructure. The role supports staff, students, and administrative functions to enhance the learning environment through reliable technology services. 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
</li><li>1 - 3 years of experience in IT support (experience in education sector is preferred).
</li><li>Strong knowledge of Windows/Mac operating systems and basic networking.
</li><li>Familiarity with educational technologies (e.g., LMS platforms, smart boards).
</li><li>Basic understanding of cybersecurity principles.
</li><li>Good troubleshooting and problem-solving skills.
</li><li>Strong communication and interpersonal skills.</li></ul></div>

IT Support

شركة الراجح الحديثة للمقاولات المحدودة

<ul><li>Technical Troubleshooting: Diagnosing and resolving hardware, software, and network issues. This includes fixing &quot;blue screen&quot; errors, connectivity drops, and software crashes.</li></ul><ul><li>System Deployment: Setting up and configuring new workstations, laptops, and peripheral devices (printers, scanners, docking stations).</li></ul><ul><li>User Support: &quot;ticketing system&quot; to track daily and resolve user requests.</li></ul><ul><li>Security Management: Resetting passwords, managing multi-factor authentication (MFA), and ensuring antivirus software is up to date.</li></ul><ul><li>Documentation: Creating &quot;how-to&quot; guides for common issues to help users solve minor problems independently.</li></ul><ul><li>Operating Systems: Proficiency in Windows 10/11, macOS, and occasionally Linux.</li></ul><ul><li>Networking Basics: Understanding of TCP/IP, DNS, DHCP, and Wi-Fi configuration.</li></ul><ul><li>Cloud Productivity: Experience managing Microsoft 365 (Teams, Outlook, SharePoint).</li></ul><ul><li>Hardware Knowledge: Ability to replace RAM, hard drives, or troubleshoot internal components.</li></ul>Job Type: Full-timeWork Location: In person

IT support specialist

Amazon

<div>
 
 Description
 
 
 
 As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations.
 
 
 Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
 
 
 This is your chance to make history.
 
 
 The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.
 
 
 As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams and Operations on technical issues as well as an interface between these teams as required.
 
 
 Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive in delivering high-quality results and always be on the lookout for improvements.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Working as part of a busy support team your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and written to senior management stakeholders at varying levels across multiple business entities.
 </li>
 <li>
 You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.
 </li>
 <li>
 You will also be running projects across the site, working closely with the business, fellow engineers and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements.
 </li>
 <li>
 You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.
 
 
 </li>
 </ul>
 The extent of your responsibilities will include but not be limited to:
 
 
 <ul>
 <li>
 Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.
 </li>
 <li>
 Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance to Amazon standards.
 </li>
 <li>
 The creation, review, revision and execution of change management requests and project plans as required.
 </li>
 <li>
 Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health &amp; Safety guidelines as required.
 </li>
 <li>
 Represent the IT department in site meetings / conference calls and be the point of contact/escalation for the business and other support functions.
 </li>
 <li>
 Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.
 </li>
 <li>
 Undertake project management: Act as a single point of contact for projects. Provide technical and management support/input to site and team projects/initiatives. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format. Provide validation and sanity check the technical execution of projects.
 </li>
 <li>
 Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).
 </li>
 <li>
 Managing and supporting the updating and auditing of departmental documentation.
 </li>
 <li>
 Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.
 </li>
 <li>
 Produce weekly reports covering metrics and work performed.
 </li>
 <li>
 Contribute to the paid on-call schedule covering your home site and sites within your node/region for high severity incidents.
 </li>
 <li>
 Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.
 </li>
 <li>
 Support the recruitment of new talent into OpsTechIT (once trained)
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Operations &ndash; Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
 
 
 The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science or equivalent
 </li>
 <li>
 Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)
 </li>
 <li>
 Experience working with Windows server technologies: AD, DFS, Print Services, SCCM
 </li>
 <li>
 Experience in technical support
 </li>
 <li>
 Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience supporting a windows server environment
 </li>
 <li>
 Experience supporting video conference and teleconference equipment
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3204447
</div>

Senior IT Support Engineer - Saudi Nationals, OTS

Alfaheed company

وظيفة شاغرة: فني تقنية معلومات وشبكاتالموقع: جدة &ndash; شركة الفهيد للتجارةتعلن شركة الفهيد للتجارة عن توفر فرصة وظيفية لفني تقنية معلومات وشبكات، وذلك للعمل ضمن فريق محترف في بيئة عمل داعمة ومحفّزة.المتطلبات:<ul><li>خبرة لا تقل عن 5 سنوات في مجال تقنية المعلومات والشبكات.</li></ul><ul><li>إلمام تام بـ:</li></ul>1.	أعمال تمديد كيابل الشبكات، تركيب نقاط الشبكة والسويتشات.2.	صيانة أجهزة الحاسب الآلي والطابعات (سوفتوير وهاردوير).3.	تركيب وصيانة كاميرات المراقبة وأنظمة التسجيل (CCTV).4.	تشخيص الأعطال التقنية وتقديم الحلول المناسبة بسرعة وكفاءة.المؤهلات المطلوبة:<ul><li>شهادة في تقنية المعلومات أو ما يعادلها (يفضّل).</li></ul><ul><li>مهارات تقنية وتحليلية عالية.</li></ul><ul><li>القدرة على العمل بشكل مستقل وتحمل المسؤولية.</li></ul>Job Vacancy: IT &amp; Network TechnicianLocation: Jeddah &ndash; Al-Fuhaid Trading CompanyAl-Fuhaid Trading Company is seeking a skilled IT &amp; Network Technician to join our team in a professional and dynamic work environment.Requirements:<ul><li>Minimum of 5 years of experience in the IT and networking field.</li></ul><ul><li>Strong knowledge in the following areas:</li></ul>1.	Network cable installation, including setting up network points and switches.2.	Maintenance of computers and printers (hardware and software).3.	Installation and maintenance of CCTV surveillance systems.4.	Ability to diagnose technical issues and provide effective solutions.Qualifications:<ul><li>Degree or diploma in Information Technology or a related field (preferred).</li></ul><ul><li>Strong technical and analytical skills.</li></ul><ul><li>Ability to work independently and take responsibility.</li></ul>نوع الوظيفة: دوام كاملالراتب المدفوع: ﷼٤٬٠٠٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

it technical support

Mosanada Logistics Services

<div>
 
 
 Job Summary
 
 
 
 An IT Desktop Support technician installs, configures, and maintains computers, software, and peripheral hardware to ensure optimal performance. They serve as the primary contact for troubleshooting technical issues in person or remotely, documenting solutions, managing user accounts, and supporting network connectivity. Key responsibilities include maintaining hardware inventory, deploying software patches, and ensuring compliance with IT policies.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Hardware/Software Support:
 
 Install, upgrade, and maintain PCs, laptops, printers, scanners, and software applications.
 </li>
 <li>
 
 Troubleshooting:
 
 Diagnose and resolve hardware and software failures, connectivity issues, and user errors.
 </li>
 <li>
 
 User Support:
 
 Act as the first point of contact for employee technical support, resolving issues via phone, email, or in-person.
 </li>
 <li>
 
 System Maintenance:
 
 Apply OS patches, updates, and antivirus updates to maintain security.
 </li>
 <li>
 
 Asset Management:
 
 Manage IT inventory, including tracking, deploying, and retiring equipment.
 </li>
 <li>
 
 Documentation:
 
 Maintain accurate records of support requests, solutions, and, sometimes, asset tracking in a ticketing system.
 </li>
 </ul>
 
 
 
 
 
 Required Skills and Qualifications
 
 
 
 
 
 
 
 Core Technical Skills
 
 
 
 
 
 <ul>
 <li>
 
 Operating Systems:
 
 Expert knowledge of MS Windows, Mac OS, and basic Linux.
 </li>
 <li>
 
 Hardware Troubleshooting:
 
 PC/laptop repair, printer maintenance, and peripheral device setup.
 </li>
 <li>
 
 Networking Fundamentals:
 
 Understanding of TCP/IP, DNS, DHCP, VPN, and Wi-Fi configuration.
 </li>
 <li>
 
 Software &amp; Tools:
 
 Microsoft Office 365, Active Directory, Microsoft Intune, and Ticketing Systems (e.g., Service Now, Jira).
 </li>
 <li>
 
 Security:
 
 Basic cybersecurity knowledge, including antivirus installation, encryption solutions, and password management.
 </li>
 </ul>
 
 
 
 
 
 Soft Skills &amp; Competencies
 
 
 
 
 
 <ul>
 <li>
 
 Problem-Solving:
 
 Strong analytical skills to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 
 Communication:
 
 Excellent verbal and written communication skills to explain technical issues to non-technical users.
 </li>
 <li>
 
 Customer Service:
 
 Patient and empathetic approach when assisting users.
 </li>
 <li>
 
 Time Management:
 
 Ability to prioritize tasks and meet Service Level Agreements (SLAs).
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Education
 
 
 
 
 
 <ul>
 <li>
 
 Education:
 
 
 Bachelor&rsquo;s degree in Computer Science,
 
 
 IT, or a related field;
 
 an associate degree or relevant experience may suffice.
 </li>
 <li>
 
 Certifications: CompTIA A+, Microsoft Certified Professional (MCP), Microsoft 365 Certified, or Cisco Certified Support Technician (CCST).
 
 </li>
 <li>
 
 Experience: Prior experience in help desk, IT support, or customer-facing technical roles is highly preferred.
 
 </li>
 </ul>
 
 
</div>

Information Technology Desktop Support

Nahdi

<div>Implement and deploy applications software, providing staff support and training, ensuring regulatory compliance and data security, analyzing data for operational insights, monitoring application performance, safeguarding patient privacy, to support aligning IT solutions with clinical needs and improve healthcare delivery.
Accountabilities
<ul><li>Support in developing new applications or customizing existing ones to meet the unique needs of the retail industry, for assigned applications.
</li><li>Act as level 2 support for assigned applications with end users making sure any bugs or errors are resolved within agreed SLAs to meet internal customer needs.
</li><li>Analyzing the specific requirements of end users and support in designing solutions that meet their needs and streamline required processes, improve patient care, and enhance operational efficiency.
</li><li><div>Support in the implementation of new software applications or major updates on assigned applications, ensuring minimal disruption to daily operations and compatibility with existing systems. Utilize IT data for analysis and reporting purposes, to use to spot areas of development or any operating inefficiencies.
</div></li><li><div>Collaborating with vendors that provide specialized applications support, ensuring that these tools meet the specific needs of the end user. 
</div></li><div></div><li><div>Continuously monitor the performance of applications, ensuring they meet the demands of a fast-paced retail environment and identifying areas for improvement. 
</div></li><div></div><li><div>Ensuring patient privacy is maintained in all applications, with strict adherence to confidentiality and data protection best practices to maintain patient privacy. 
</div></li><div></div><li><div>Staying abreast of technological advancements in both the IT and pharmacy sectors, exploring innovative solutions like tele pharmacy, mobile health apps, and AI-driven tools to stay updated with technological advancements and explore innovative solutions.
</div></li><li><div>Collaborating with pharmacists, healthcare providers, and insurance companies to ensure that IT solutions align with business needs and facilitate effective healthcare delivery
</div></li></ul>Work Environment
<ul><li>Indoors : 100%
</li><li>Outdoors : 0%
</li><li>Working Days : 5 Working Days
</li><li>Days off : 2 Days Off
</li><li>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break)
</li></ul>Job Requirement
<div><div><div><div><div>Education 
</div><div><ul><li>BSc in IT (preferably in MIS Systems Design) or related field. 
</li></ul></div></div> 
<div><div>Experience 
</div><div><ul><li>3+ years in an IT applications function with preference for retail or related industry. 
</li></ul></div></div> 
<div><div>Computer Skills 
</div><div><ul><li>Proficiency in specific store applications and general retail systems.
</li><li>Proficiency in languages such as SQL, Java, Python, or .NET
</li><li>Skills in database technologies like SQL Server, Oracle, MySQL
</li><li>Knowledge of various phases of SDLC
</li><li>Familiarity with common ERP and CRM platforms, such as SAP, Oracle, Salesforce
</li><li>Experience with BI tools like Tableau, Power BI
</li><li>Understanding of various operating systems like Windows, Linux 
</li></ul></div></div> 
<div><div>Languages 
</div><div><ul><li>English
</li><li>Arabic</li></ul></div></div></div></div></div></div>

Finance Applications Systems Analyst (2023479)

Sephora

<div>Position Purpose:<div>
 The Workplace technology associate is responsible for managing:</div><ul><li>
The remote and in-field support for stores and HQ end-user&rsquo;s environment, hardware renewal, replacement, and upgrades.</li><li>
The onboarding of the new joiner, the offboarding of the leavers and the move
</li><li>The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.</li><li>
The continuous hardware stock availability and tracking.</li></ul><div></div> 
 You will excel and enjoy this role if you are ready to actively handle the following missions: 
WPT technology associate &ndash; relational<ul><li>
Have a good relationship/interpersonal, rigorous, and service oriented,</li><li>
Relationship management with the EME cyber security team,</li><li>
Relationship management with external vendors,</li><li>
Relationship management with EME EUX team.</li></ul> 
WPT technology associate &ndash; organizational<ul><li>
Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,</li><li>
Set up dashboards, metrics and measure the QoS of external partners,</li><li>
Follow up the SLA/SLO and apply penalties when needed.</li></ul> 
WPT technology associate &ndash; operational<ul><li>
Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,</li></ul><ul><li>
Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent),</li><li>
Network basics mastered (DNS, IP addressing, basic routing &amp; switching investigation)</li><li>
Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.</li><li>
Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,</li><li>
Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,</li><li>
Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,</li><li>
Capacity on the negotiations with the vendors,</li><li>
HW stock management/business continuity/shortage management process.</li></ul> 
Significant knowledge of End-User remote, shops In-field and remote Support in an heterogenous environment (Apple and Windows):<ul><li>
Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.</li><li>
Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.</li><li>
Assist and instruct on the use of computer equipment, software, and manuals.</li><li>
Understand internal/external customer technologies and problem resolution techniques.</li><li>
Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.</li><li>
Provide end users 1st level support for all applications.</li><li>
Setup of and Support of all retail shops, including POS, in-store infrastructure, printers, barcode scanners, digital in store tools and basic application support</li><li>
Work with the Technical Service Team for troubleshooting network and server related incidents</li></ul> 
IT Asset Administration and Maintenance:<ul><li>
Perform routine tasks to maintain computer equipment, their peripherals, and data backups,</li><li>
Follow up on the daily performance of computer systems to verify correct operations and detect errors,</li><li>
Configure, install, and test computer hardware, networking software and operating system software,</li><li>
Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems,</li><li>
Perform routine network start up and shutdown procedures and maintain control records,</li><li>
Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure,</li><li>
Rely on instructions and pre-established guidelines to perform the functions of the job,</li><li>
Participate in relevant projects and community activities as and when needed.</li></ul> 
Do not hesitate to apply if you have:<ul><li>
Understanding of Retail and distribution activities, related processes, and IT ecosystems. You&rsquo;re able to understand how they work together. You&rsquo;re able to get the big picture and global understanding of the project on which you contribute, as well as operationally support, implement, and coordinate activities,</li><li>
Be Self-starter, ability to take a topic and drive it to deliver business value,</li><li>
Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users,</li><li>
Endowed with a very strong general IT knowledge, and high competences in systems, security, and network,</li><li>
Have &ldquo;Hands-on&rdquo; and ability to operationally contribute to the success of the projects,</li><li>
Being problem solving oriented,</li><li>
Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context, with a good level of project management expertise,</li><li>
Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders, across varied domains in KSA.</li><li>
Have effective communication with various stakeholders at EME level, including IT and business,</li><li>
Be &ldquo;end-users&quot; and &quot;service quality&quot; oriented,</li><li>
Be comfortable with matrix organization</li></ul><div> 
Here, you will find:</div><div>
Community. In which authenticity is embraced, and the strength of our differences fuels our collective spirit</div><div>
Culture of empowerment. Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</div><div>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</div> 
Join us and belong to something beautiful</div>

Workplace Technology Associate

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