reservation manager (saudi national only)

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operations manager

reservation manager (saudi national only) Jobs in Jeddah

sales engineer

shop manager

service manager service centre

Shangri-La Group

<div>
 <strong>
  Find Your Shangri-La in Shangri-La
  <br/>
  <br/>
 </strong>
 <strong>
  Shangri-La Jeddah
  <br/>
  <br/>
 </strong>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
 <br/>
 <br/>
 <ul>
  <li>
   203 stylish rooms and suites plus 17 luxury serviced apartments.
  </li>
  <li>
   5 restaurants and lounges, including the legendary Shang Palace
  </li>
  <li>
   Convenient for Jeddah&rsquo;s popular landmarks and Red Sea Mall
  </li>
  <li>
   116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 To provides day&hyphen;to&hyphen;day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri&hyphen;La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
 <br/>
 <br/>
 <strong>
  As Service Manager &ndash; Service Centre, we rely on you to,
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   To have complete knowledge of the operational systems at Telephone / Service Centre e.g. Call Centre System / Call Accounting Software.
  </li>
  <li>
   To have complete knowledge of Shangri&hyphen;La&rsquo;s standard operating policies and procedures for the Service Centre.
  </li>
  <li>
   To have complete knowledge of Shangri&hyphen;La&rsquo;s Programmes e.g. GoldenCircle, Guest History, FFP.
  </li>
  <li>
   Supervises the Service Centre operation and work flow to maximize guests&rsquo; satisfaction.
  </li>
  <li>
   Identifies staff training requirements and service improvements areas.
  </li>
  <li>
   Supervises and guides all staff to ensure that hotel&rsquo;s policies and procedures are adhered to.
  </li>
  <li>
   Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
  </li>
  <li>
   Creates a positive and highly motivated working environment that promotes and develops teamwork.
  </li>
  <li>
   Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.
  </li>
  <li>
   Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Are Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   At least 4 year working experience.
  </li>
  <li>
   Minimum 2 years experience in an international Class Hotel.
  </li>
  <li>
   Able to lead and motivate the team
  </li>
  <li>
   Ability to work flexible hours and shifts.
  </li>
  <li>
   Communicates and writes with fluency in English as well as the Arabic language.
  </li>
  <li>
   Responsible and able to take initiative.
  </li>
  <li>
   Pleasant, friendly, and cheerful attitude.
  </li>
  <li>
   This Position is for Saudi Nationals Only
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A workplace that values your passion and supports self-realization and personal growth.
  </li>
  <li>
   Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
  </li>
  <li>
   Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
  </li>
  <li>
   Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
   <br/>
   <br/>
  </li>
 </ul>
 We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
 <br/>
 <br/>
 We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
 <br/>
 <br/>
 Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
</div>


Service Manager - Service Centre

Renaissance Corporate Services

Find Your Shangri-La in Shangri-La
<br><br>
Shangri-La Jeddah
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
<br><br>
203 stylish rooms and suites plus 17 luxury serviced apartments.
<br>5 restaurants and lounges, including the legendary Shang Palace
<br>Convenient for Jeddah’s popular landmarks and Red Sea Mall
<br>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
<br><br>
<b>Job Summary:</b><br>
To provides day‐to‐day supervision, direction and leadership to all staff in accordance with the objectives, performance and quality standards established by Shangri‐La Hotels . Ensures that the communication system of the hotel is well maintained and guest communication handled politely and efficiently.
<br><br>
As Service Manager – Service Centre, we rely on you to,
<br><br>
To have complete knowledge of the operational systems at Telephone / Service Centre
<br>e.g. Call Centre System / Call Accounting Software.
<br>To have complete knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.
<br>To have complete knowledge of Shangri‐La’s Programmes e.g. GoldenCircle, Guest History, FFP.
<br>Supervises the Service Centre operation and work flow to maximize guests’ satisfaction.
<br>Identifies staff training requirements and service improvements areas.
<br>Supervises and guides all staff to ensure that hotel’s policies and procedures are adhered to.
<br>Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback.
<br>Creates a positive and highly motivated working environment that promotes and develops teamwork.
<br>Ensures that staff are doing their follow up calls to guest to check for satisfaction in a situation where there is a service / facility defect.
<br>Ensures all staff have complete knowledge of Emergency Procedures and their roles in an Emergency.
<br><br>
<b>What we are Looking For:</b><br>
At least 4 year working experience.
<br>Minimum 2 years experience in an international Class Hotel.
<br>Able to lead and motivate the team
<br>Ability to work flexible hours and shifts.
<br>Communicates and writes with fluency in English as well as the Arabic language.
<br>Responsible and able to take initiative.
<br>Pleasant, friendly, and cheerful attitude.
<br>This Position is for Saudi Nationals Only
<br><br>
<b>Why Join Us:</b><br>
A workplace that values your passion and supports self-realization and personal growth.
<br>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
<br>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
<br>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
<br><br>
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
<br><br>
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Service Manager - Service Centre (174975)

Find Your Shangri-La in Shangri-La
<br><br>
Shangri-La Jeddah
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provides the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
<br><br>
203 stylish rooms and suites plus 17 luxury serviced apartments.
<br>5 restaurants and lounges, including the legendary Shang Palace
<br>Convenient for Jeddah’s popular landmarks and Red Sea Mall
<br>116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
<br><br>
<b>Job Summary:</b><br>
To be responsible of Ensuring that calls to the Service Centre are promptly answered and requests are followed through to the concerned department.
<br><br>
As a Service Centre, we rely on you to,
<br><br>
To have knowledge of the operational systems at Telephone / Service Centre
<br>e.g. PABX / Call Centre System / Call Accounting Software.
<br>To have knowledge of Shangri‐La’s standard operating policies and procedures for the Service Centre.
<br>Ensures all calls from guests and external calls are handled professionally and with care adhering to hotel’s and Shangri‐La policies and procedures.
<br>Ensures correct transmission and receipt of facsimile.
<br>Accurately records all requests for wake‐up calls and ensures they are handled correctly.
<br>Answer all incoming calls.
<br>Records and channels guest request to appropriate departments, If required, performs follow‐up calls to guests concerned to ensure service / facility defect has been rectified to satisfaction.
<br>Makes operator assisted calls
<br>Records guest’s messages
<br>Knows all the Emergency Procedures of the hotel and how to handle them.
<br><br>
<b>What we are Looking For:</b><br>
At least 1 year working experience.
<br>Ability to work flexible hours and shifts.
<br>Communicates and writes with fluency in English (as well as the Arabic language).
<br>Responsible and able to take initiative.
<br>Pleasant, friendly, and cheerful attitude.
<br>This Position is for Saudi Nationals Only
<br><br>
<b>Why Join Us:</b><br>
A workplace that values your passion and supports self-realization and personal growth.
<br>Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
<br>Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
<br>Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
<br><br>
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
<br><br>
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
<br><br>
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.

Service Associate - Service Center (174974)

Amadeus

<div><div><div><div><div><div><div><div><p><b>Job Title
</b></p></div></div></div></div></div></div></div>Services Solution Manager
<p>We are looking for a <b>Services Solution Manager </b>to join the Solution Centre and play a key role in shaping, designing, and delivering customer-centric solutions for our airline partners. In this role, you will work at the intersection of <b>customer engagement, solution design, and product strategy </b>, ensuring that customer needs are translated into scalable and sustainable solutions aligned with Amadeus strategy and product capabilities.
</p><p>You will collaborate closely with customers, Business Domains, Product teams, and Delivery organizations to design solutions, clarify requirements, and support successful implementation across the full lifecycle.
</p><div></div><p><b>Common Accountabilities
</b></p><ul><li>Demonstrate strong technical expertise to ensure high-quality outcomes and guide the team in complex solutioning activities. Recognized as a leader in the area and may support or train Specialists and Senior Specialists.
</li><li>Understand key business drivers and their impact on the activity, assessing complex problems with broad organizational impact.
</li><li>Identify opportunities to improve processes, recommend solutions, and communicate complex information clearly to both technical and business audiences.
</li><li>Operate with a high level of autonomy within management direction and the Solution Centre framework.
</li></ul><div></div><p><b>Specific Accountabilities
</b></p><p><b>Customer Engagement &amp; Requirements Definition
</b></p><ul><li>Interact with customers to gain a deep understanding of business needs, constraints, and priorities while aligning proposals with Amadeus strategy.
</li><li>Work closely with customers at early stages to define requirements and feed the Solution Centre backlog.
</li><li>Anticipate customer priorities in coordination with the Solution Centre, Business Domains, Accounting Team, and Pre-Sales.
</li></ul><p></p><p><b>Solution Design &amp; Technical Leadership
</b></p><ul><li>Lead technical qualification and own the solution design for proposals, leveraging strong knowledge of emerging technologies and the Amadeus portfolio.
</li><li>Assist Epic Owners and Product experts in clarifying airline-specific requirements.
</li><li>Ensure optimized use of both customer and Amadeus resources during engagement phases, including familiarization, gap identification, gap description, and scope optimization.
</li><li>Promote Amadeus solutions by providing customers with up-to-date information on current products, enhancements, and new capabilities through meetings and workshops.
</li></ul><p></p><p><b>Cross-Team Coordination &amp; Product Alignment
</b></p><ul><li>Coordinate functional streams on the customer side with Amadeus PM and Product Definition teams to ensure end-to-end solution consistency.
</li><li>Feed customer solution requirements to Product Management for product qualification (private or community product, itemized product, or baseline product).
</li><li>Document and present solution recommendations during solution review forums, with the ability to explain complex technical information in simple terms to diverse stakeholders.
</li></ul><p></p><p><b>Delivery Transition &amp; Implementation Support
</b></p><ul><li>Handover validated solutions to SAFe organizations when entering the development phase.
</li><li>Work closely with APX to ensure the final build aligns with the original solution design and architectural vision.
</li><li>Support development and project management teams responsible for solution deployment.
</li></ul><p></p><p><b>Communication &amp; Customer Partnership
</b></p><ul><li>Communicate progress on solutions and agreements throughout the engagement lifecycle with the core team.
</li><li>Foster strong customer relationships to promote Solution Centre value, anticipate escalations, and identify new opportunities.
</li></ul><div></div><p><b>About the Ideal Candidate
</b></p><ul><li>Bachelor&rsquo;s degree in Computer Science or a related field, or equivalent professional experience.
</li><li>Significant experience as a <b>technical business analyst or in a similar solution-oriented role </b>.
</li><li><b>Customer-facing experience </b>, ideally within the travel or airline industry.
</li><li>Design capabilities and the ability to communicate complex functional and technical concepts to diverse audiences, including senior stakeholders.
</li><li>Collaborative team player who thrives in a <b>multicultural and cross-functional environment </b>.
</li><li>Sense of accountability and proactive mindset when facing complex challenges.
</li><li>Ability to contribute to <b>multiple projects in parallel </b>and adapt to ecosystem constraints (e.g., SAFe environments).
</li></ul><p></p><h2 class="jobSectionHeader"><b>What we can offer you
</b></h2><p>A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
</p><p>A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
</p><p>Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
</p><p>A caring environment &ndash; Amadeus fosters a caring environment that supports both professional growth and personal well-being.
</p><p>A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.
</p><p>A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
</p><p>A diverse and inclusive community &ndash; We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
</p><p>A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
</p><p></p><p>#LI-EMEA
</p><p></p><p><b>Diversity &amp; Inclusion
</b></p><p></p><p>Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
</p><p></p><p>Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.</p></div><p></p>

Services Solution Manager

Carrier

<p></p><div><p><b>Role: </b>Sales Engineer - Aftermarket</p><p><b>
Location: </b>Jeddah</p><p><b>
Contract: </b>Permanent</p><p></p><p><b>
Why Carrier?</b></p><p>
Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC), refrigeration, fire, security, and cold chain solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies.</p><p>
We offer an evolving range of industry-leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.</p><p></p><p><b>
Role Responsibilities:</b></p><p>
We are looking for an established sales professional supporting in various sales activities and customer relationship management for service and aftermarket business (Service agreements, Service Repairs). Responsible for supporting the company's interests and establishing business relationships to enhance sales performance.</p><ul><li><p>
Prepare quotation or proposals and follow up on service sales enquiries (e.g. service repair, maintenance contract proposals)</p></li><li><p>
Lead negotiation at optimum profit levels</p></li><li><p>
Achieve order booking in a timely manner meeting consistently sales metrics and annual targets</p></li><li><p>
Manage existing customers and develop new customers, and understand customer's business status, look for business opportunity and foster good customer relationship for service revenue growth</p></li><li><p>
Connected service sales by Providing professional proposal, offerings and technical support in related to digitalized service.</p></li><li><p>
Responsible for payment collection</p></li><li><p>
To ensure proper acquisition of sales opportunities and meeting financial targets.</p></li><li><p>
Prepares the monthly sales forecast according to the Service Requirements and presents it to management.</p></li><li><p>
Executes customer visit schedules</p></li><li><p>
Interact with customers to increase sales, increase market share, increase product awareness, and educate customers.</p></li></ul><p><b>
Role Purpose:</b></p><ul><li><p>
Sales channel development &amp; expansion in service agreements and service repair businesses.</p></li><li><p>
Achieve sales targets through effective business development and relationship-building strategies</p></li><li><p>
Demonstrate strong organizational, planning, and time management skills</p></li><li><p>
Develop a deep understanding of the company&rsquo;s products and solutions to package and present the most suitable options to clients</p></li></ul><h2 class="jobSectionHeader"><b>
Minimum Requirements:</b></h2><ul><li><p>
Minimum 2 years' experience in HVAC Aftermarket sales</p></li><li><p>
Mechanical Engineering degree (HVAC knowledge)</p></li><li><p>
Sales Experience in Western region (Jeddah, Makkah</p></li><li><p>
This role is only for Saudi nationals</p></li></ul><p><b>
What we offer
</b></p><p>We offer excellent development opportunities, an attractive salary and exceptional benefits including the following:</p><ul><li><p>
International working environment</p></li><li><p>
Competitive salary</p></li><li><p>
Drive forward your career through professional development opportunities</p></li><li><p>
Achieve your personal goals with our Employee Assistance Programme</p></li></ul><p></p><p><b>
Your journey with us</b></p><p>
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:</p><ul><li><p>
Initial call with our sourcing/recruitment team</p></li><li><p>
Interview with the Manager</p></li></ul><p></p><p><b>
Our commitment to you</b></p><p>
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.</p><p>
The values that guide us are respect, integrity, inclusion, innovation, and excellence.</p><p>
We&rsquo;re excited for you to join us and make a difference.</p><p><b>
Apply Now!</b></p><p></p><p><b>
Carrier is An Equal </b><b>Opportunity/Affirmative</b><b> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</b></p><p><b>
Job Applicant's Privacy Notice:</b></p><p>
Click on this link to read the Job Applicant's Privacy Notice</p></div>

Sales Engineer

Hilti Group

<div><div><div><div><p>MAKING CONSTRUCTION BETTER</p>
<p>This program is designed to prepare you for a rewarding international leadership career. In this fast-tracked, 2-year program, you'll be placed at the heart of our customer-focused business model, giving you full responsibility from day one.<br>
<br>
Throughout the program you'll work with global colleagues, interact with senior management, and have a dedicated mentor. You'll attend global summits, take on key rotations and handle high-profile projects. This program is more than just work, it's a transformative journey filled with learning, growth, and invaluable experiences that will shape your perspective as a budding professional.</p><br>
<p>WHAT YOU'LL DO</p>
<p>Hilti Outperformer is a global management development program like no other. Over a two-year period, we&rsquo;ll prepare you for a global leadership career by putting you at the centre of our customer-focused business model. It&rsquo;s fast paced and challenging, but we&rsquo;ll coach and mentor you while broadening you experience through a range of international tasks, and an impactful social project. Business Track:</p><br>
<ul><li>
12 months as an account manager; you&rsquo;ll get hands-on experience and a deep insight into the core of our business &ndash; our customers, products, services and software.</li><li>
3 months on an operational market organisation project</li><li>
6 months on a strategic regional project</li><li>
3 months on an international project outside of the Middle East Turkiye and Africa (META) region</li></ul><br>
Finance Track &ndash;
<br>
<ul><li>12 months as an Account Manager in your home country</li><li>
3 months in a Finance project in your home country</li><li>
6 months in a Controlling &amp; Reporting rotation in your regional hub location</li><li>
3 months in a Finance project in another country</li></ul><p></p>
<p>WHAT YOU&rsquo;LL BRING</p>
<p></p><ul><li>You&rsquo;ve recently graduated, or will graduate in 2025, with a master&rsquo;s degree as a minimum; your degree is likely to be in business management, engineering or finance, but we will consider all others if you can prove you have a mind for business</li><li>
You have at least three months, but no more than 4 years, of working experience; you will have just started your career and want an opportunity where you can perform well and progress</li><li>
You have an affiliation with the Middle East, Turkey or Africa regions either through birth, education or work experience</li><li>
You&rsquo;re multilingual &ndash; at least fluent in English and one other language</li><li>
International experience during your work, internships or studies abroad.</li><li>
You&rsquo;re mature and assertive, curious and committed. You&rsquo;re a flexible team player with good communication and social skills. You&rsquo;re a global thinker, interested in general management topics, keen for intercultural experiences and opportunities working abroad.</li><li>
You&rsquo;re globally mobile. A global thinker who is keen for diverse cultural experiences and who can commit to working abroad</li><li>
You enjoy learning and are mature, assertive, curious and dedicated</li><li>
You are a flexible team player, with good communication, social skills, and enthusiasm to inspire others.</li></ul>
Please note, the preselection questions upon application are mandatory - we are unable to consider you as a candidate if they are not completed.<br>
<br>
Once shortlisted, the interview process will begin in early May - June and will consist of several stages: a video screening, face-to-face interviews, a field ride and an assessment centre which will be held in September. The program will begin in October 2026.<br>
<p></p>
<p>WHAT&rsquo;S IN IT FOR YOU</p>
<p>You&rsquo;ll get the support you need to learn, grow and carve out your career and, aside from an incredible experience, you&rsquo;ll be given mentorship by a senior leader and take part in Global Outperformer Summits.<br>
<br>
Hilti Summit - 4 - 5 days at our headquarters in Schaan (Liechtenstein) for a global view of our business<br>
CSR Summit - 7 - 8 days in a house building project to improve life conditions of those in need<br>
Leadership Course &amp; Summit &ndash; a course at a renowned European business school, as well as a 5-day on-site summit</p><br>
<p>WHY HILTI</p>
<p>Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we&rsquo;re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you&rsquo;ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you&rsquo;ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.</p><br>
<p>COMMITMENT TO INCLUSION</p>
<p>At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.</p><br>
</div></div><div><div><p><b>APPLY NOW</b></p>
<div></div><div><div><b>Share</b></div><b>
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Global Development Program - Outperformer Business & Finance Track

Sephora

<p></p><div><div><div><div><h3 class="jobSectionHeader"><b>Position
</b></h3><p>Shop Manager
</p></div><div><h3 class="jobSectionHeader"><b>Profile
</b></h3><p></p><p><b>Shop Manager
</b></p><p><b>SEPHORA SAUDI ARABIA, JEDDAH (KSA<br>
</b></p><p></p><p><b>POSITION PURPOSE:
</b></p><p>As Shop Manager, you will be responsible for the customer journey, services and operational service management within the store
</p><p>Responsible to lead, support, coach, and translating the service vision and plans into tangible actions enabling store leaders and store teas to reach and exceed their service targets.
</p><p>Build, develop and implement store service plans to maximise sales and KPIs performance<br>
</p><p></p><p><b>KEY RESPONSIBILITIES:
</b></p><p><b>Client Experience
</b></p><div>&bull; Embody Sephora Attitude and set an example in front of the team.
</div><div>&bull; Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</div><div>&bull; Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.
</div><div>&bull; Take over floor leadership segments and ensure the floor is always managed and covered.
</div><div>&bull; Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
</div><div>&bull; Use suitable tools (Love Meter and CEE) for analysing overall satisfaction and propose action plans to enhance the customer experience.
</div><div>&bull; Inspire the team to use digital tools to deliver a customized service.
</div><div>&bull; Work in partnership with the Supervisor and coach the team to offer our Beauty Services to maximize client satisfaction.
</div><div>&bull; Provide support for the Area Manager in analysing results and proposing action plans to enhance client experience.
</div><div>&bull; Maintain and enforcing quality customer service and resolve customer service complaints.<br>
</div><div></div><p><b>Sales
</b></p><div>&bull; Inspire the team in achieving commercial and operational KPI&rsquo;s and create improvement plans to drive them.
</div><div>&bull; Reinforce sales policies and techniques established at the Sephora University with all team members.
</div><div>&bull; Balance and drive the sales target among selective, exclusive and Sephora Collection.
</div><div>&bull; Achieve the desired market share for services.
</div><div>&bull; Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</div><div>&bull; Create disruptive internal competitions to motivate the team and boost the achievements.
</div><div>&bull; analysing the results achieved during the shift/floor leadership segment and create action plans during the day to achieve set target.<br>
</div><div></div><p><b>Operations
</b></p><div>&bull; Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</div><div>&bull; Contribute to the store projection of an excellent image through cleanliness and product restocking.
</div><div>&bull; Enforce the team to apply and follow established policies and procedures regarding store operations.
</div><div>&bull; Accurately monitor stock availability and report low stock to Head Office to avoid OOS situations.
</div><div>&bull; Propose podium order and track daily performance.
</div><div>&bull; Drive all operational KPIs and create improvement plans for each.
</div><div>&bull; Align with Category Departments on Shelving plans, novelties, brand relocations, gird changes etc... and communicate to your assigned team.<br>
</div><div></div><p><b>Business
</b></p><div>&bull; Provide support to the Area Manager with knowledge of the market conditions, competition, client needs, etc.
</div><div>&bull; Analyse all relevant KPIs and propose action plans for improvement.
</div><div>&bull; Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.
</div><div>&bull; Manages business KPIs and team selling behaviour in our higher volume stores, while delivering a memorable customer experience.
</div><div>&bull; Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
</div><div>&bull; Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, and monthly trends.
</div><div>&bull; Plan, implement and oversee in-store promotional events or displays.
</div><div>&bull; Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.
</div><div>&bull; Ensure all Business reports are completed efficiently when required.<br>
</div><div></div><p><b>People
</b></p><div>&middot; Motivate and develop the team through daily coaching / observations.
</div><div>&middot; Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching&rsquo;s, and trainings.
</div><div>&middot; Increase the team confidence and motivation by praise and feedback for their performance.
</div><div>&middot; Identify, engage in recruiting, and develop talents and secure succession plans in collaboration with the Area Manager.
</div><div>&middot; Ensure the team is attending training and follow up is done after the training is attended.
</div><div>&middot; Ensure the team is using 360 as E-learning tool; daily follow up on average training frequency for each team member.
</div><div>&middot; Ensure an addictive beauty experience through performing monthly assessments.
</div><div>&middot; Facilitate team monthly meetings to analyse and discuss their performance.
</div><div>&middot; Be responsible for the PCR and PIP process of the entire assigned team.
</div><div>&middot; Oversee the annual leave of the team and liaise with the Area Manager for final validation according to business needs.<br>
</div><div></div><p><b>Know How
</b></p><div>&middot; Project an exceptional image and body language in accordance with the guidelines set by Sephora.
</div><div>&middot; Keep up to date on trends and products.
</div><div>&middot; Inspire, mentor and coach the team.
</div><div>&middot; Transfer knowledge and create a highly performing culture in the store.
</div><div>&middot; Digital orientation/analytical skills/ business acumen.
</div><div>&middot; Excellent communication skills.
</div><div>&middot; Intermediate MS Office skills.
</div><div>&middot; Ability to deal with Ambiguity.
</div><div>&middot; Commercial awareness.
</div><div>&middot; Ability to develop and manage teams.<br>
</div><p></p><div><b>Experience
</b></div><div>&middot; Proven successful experience in managing Team
</div><div>&middot; Minimum 3 to 6 years&rsquo; experience in store management.
</div><div>&middot; Bachelor's degree.<br>
</div><p></p><div><b>Languages
</b></div><div>&middot; Good English language
</div><div>&middot; Arabic speaker
</div></div></div></div><p></p><div><div><div><div><div><h2 class="jobSectionHeader"><b><i>SEPHORA
</i></b><br>
<b>MAISON
</b><br>
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
<br>
The House provides a superior selection of quality products and always keeps pace with the latest trends.
<br>
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
<br>
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
<br>
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div><p></p>

Shop Manager

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