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assistant manager - front office Jobs in Doha

assistant manager - front office

assistant spa manager

front desk assistant

Best Plaza West Bay Hotel

<p>Responsible for receiving and ensuring correct delivery of guest&rsquo;s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest&rsquo;s needs, comfort and satisfaction.</p><p>At Best Plaza West Bay Hotel , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:</p><p>Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.</p><p>Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.</p><p>Make it happen by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.</p><p>Duties and Responsibilities</p><p>1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked</p><p>2. Maintain a willingness to please attitude and give undivided attention to any approaching guest</p><p>3. Adhere to guest checking in and checking out procedures pertaining to baggage handling</p><p>4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members</p><p>5. Assist arriving and departing guests by opening and closing car and taxi doors</p><p>6. Maintain a spotless Porte Cochere and drive way</p><p>7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.</p><p>8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests</p><p>9. Room the guest in accordance with hotel standards</p><p>10. Be familiar with the lift workings and emergency stairs</p><p>11. Provide information to guests about the hotel facilities and services</p><p>12. Provide guest services and guidance</p><p>13. Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests</p><p>14. Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning</p><p>15. Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty</p><p>16. Help other employees in department, replacing them temporarily when necessary</p><p>17. Keep the baggage room clean and in order before going off duty on each shift</p><p>18. Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain</p><p>19. Use the Duty Log to document matters of importance</p><p>20. Operate Communicates equipment</p><p>21. Arrange transport and coordinate luggage</p><p>22. Manage the key system securely</p><p>23. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers</p><p>24. Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity</p><p>25. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service</p><p>26. Attends to guest&rsquo;s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist</p><p>SELF MANAGEMENT</p><p>1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook</p><p>2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.</p><p>3. Comply with Time and Attendance Policies set by the hotel.</p><p>4. Actively participate in training and development programs and maximize opportunities for self-development</p><p>5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety</p><p>6. Familiarize yourself with emergency and evacuation procedures</p><p>7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager</p><p>8. Comply with the Company&rsquo;s Corporate Code of Conduct</p><p>9. Familiarize self with the company values and model desired behaviors .</p><p>10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goals</p><p>Note: Transferable visa, no live out allowance, salary QR 1,500</p><p>Job Type: Full-time</p><p>Pay: From QAR1,500.00 per month</p><p>Experience:</p><ul><li>work in hotel as Concierge Agent: 1 year (Required)</li></ul>

Concierge Agent

IHG Hotels & Resorts

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
 <br/>
 <br/>
 Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay
 <br/>
 <br/>
 InterContinental Doha The City is looking for a
 <strong>
  Front Desk supervisor
 </strong>
 to join our team.
 <br/>
 <br/>
 <strong>
  What&rsquo;s the job?
  <br/>
  <br/>
 </strong>
 As a
 <strong>
  Front Desk Supervisor
 </strong>
 you are responsible to supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
 <strong>
  Promote the desired work culture by living the 5 winning ways value &ndash;
 </strong>
 <em>
  <strong>
   Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
   <br/>
   <br/>
  </strong>
 </em>
 <strong>
  Your day-to-day
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure outstanding customer care at all times.
  </li>
  <li>
   Maintains a friendly, cheerful and courteous demeanour at all times.
  </li>
  <li>
   Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  </li>
  <li>
   Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  </li>
  <li>
   Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  </li>
  <li>
   Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  </li>
  <li>
   Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  </li>
  <li>
   Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  </li>
  <li>
   Adhere to company credit limit / floor limit policies.
  </li>
  <li>
   Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  </li>
  <li>
   Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  </li>
  <li>
   Cross Check all billing instructions are correctly updated
  </li>
  <li>
   Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  </li>
  <li>
   Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  </li>
  <li>
   Performs other duties as assigned, requested or deemed necessary by management.
  </li>
  <li>
   Ensure Front office log book and hotel log book is always updated and actioned upon.
  </li>
  <li>
   Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
  </li>
  <li>
   Participate in hotel committees and task force assignments.
  </li>
  <li>
   Assist all departments in servicing the guests during high volume periods.
  </li>
  <li>
   Takes responsibility in the absence of the Duty Manager /Front office manager
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  How do I deliver this?
  <br/>
  <br/>
 </strong>
 We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.
 <br/>
 <br/>
 <strong>
  True Attitude
 </strong>
 : being caring, wanting to make a positive difference, and building genuine connections with guests
 <br/>
 <br/>
 <strong>
  True Confidence
 </strong>
 : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
 <br/>
 <br/>
 <strong>
  True Listening
 </strong>
 : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
 <br/>
 <br/>
 <strong>
  True Responsiveness
 </strong>
 : is about providing guests with what they need, and doing so in a timely and caring manner
 <br/>
 <br/>
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>


Front Desk Supervisor

Gulf Overseas HR Consultancy

<p>A reputed private hospital/clinic in <b>Qatar</b> is looking to hire a well-presented and customer-oriented <b>Female Front Desk Staff / Receptionist</b> to manage the front office operations. The ideal candidate will be the first point of contact for patients and visitors, offering a warm and professional experience while handling administrative tasks efficiently.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and welcome patients and visitors with a positive attitude</li><li>Answer phone calls, schedule appointments, and manage the clinic&rsquo;s calendar</li><li>Register new patients and update existing patient information accurately</li><li>Handle patient inquiries and provide accurate information regarding services, timings, and procedures</li><li>Coordinate with doctors, nurses, and other staff for smooth daily operations</li><li>Manage front desk supplies and maintain a clean, organized reception area</li><li>Process payments and issue receipts, coordinate with billing department</li><li>Maintain confidentiality and adhere to clinic/hospital protocols</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Female candidates only (as per organizational requirements)</li><li>High school diploma or equivalent (Diploma or Degree preferred)</li><li>Minimum <b>2&ndash;3 years</b> of experience in a front desk/receptionist role, preferably in a medical or clinical setting</li><li>Proficient in MS Office and basic computer skills</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Presentable appearance and professional behavior</li><li>Ability to handle pressure, multitask, and prioritize responsibilities</li><li>Must be currently based in Qatar or able to relocate</li></ul><p><b>Benefits:</b></p><ul><li>Attractive and competitive salary package</li></ul><p>Job Type: Full-time</p><p>Pay: QAR2,500.00 - QAR3,000.00 per month</p>

Female Front Desk Staff

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
To create an inviting sense of arrival by assisting arriving guests efficiently, courteously, and professionally at all times. Assist departing guests and thank them for staying. Continually maintain Rosewood high standards of hospitality.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div><ul><li>
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li><li>
Provides our guests 5-star luxury customer service thriving to go the extra mile at all times.</li><li>
Ensure that standards are maintained at a superior level on a daily basis.</li><li>
Maintain complete knowledge of correct maintenance and use of equipment. Use the equipment only as intended.</li><li>
Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li><li>
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.</li><li>
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li><li>
Maintain knowledge of:</li><li><ul><li>
Scheduled daily activities.</li><li>
Daily arrivals/departures.</li><li>
Features and services provided by the hotel.</li><li>
Hours of operation for each outlet.</li></ul></li><li>
Assist guests and visitors into and out of their vehicles.</li><li>
Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.</li><li>
Communicate parking procedures to guests/visitors.</li><li>
Assist guests with loading/unloading luggage into and out of their vehicles.</li><li>
Provide eligible claim tickets to guests for their luggage.</li><li>
Assure safety and security of all guest luggage.</li><li>
Open hotel doors for guests/visitors.</li><li>
Transport guest luggage from the hotel entrance area to the designated luggage area.</li><li>
Provide guests with directions to the Front Desk check-in area.</li><li>
Relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.</li><li>
Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.</li><li>
Secure taxis/transportation for guests/visitors.</li><li>
Monitor and direct traffic activity of taxis, limousines, and hotel/restaurant guests' vehicles, ensuring a smooth and efficient flow.</li><li>
Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.</li><li>
Direct and supervise Car Valets and Drivers in transporting vehicles between hotel entrance and parking facility.</li><li>
Remain in assigned postposition, maintaining correct stance.</li><li>
Follow Forbes and LQA standards.</li><li>
Ensure all entrances are manned according to operation needs.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li></ul></div><div>
Confidentiality:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</li></ul></div><div>
Health &amp; Safety:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations, and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
Other:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Door Associate

Park Hyatt Doha

<div>
 <p>
  <strong>
   Organization- Park Hyatt Doha
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Summary
  </strong>
 </p>
 <p>
  Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily operations of the Front Office to ensure smooth and efficient service.
  </li>
  <li>
   Supervise, train, and support the front office team to deliver exceptional guest experiences.
  </li>
  <li>
   Handle guest requests, feedback, and complaints in a professional and timely manner.
  </li>
  <li>
   Coordinate with other departments to ensure seamless guest service.
  </li>
  <li>
   Monitor room availability, reservations, and financial transactions at the front desk.
  </li>
  <li>
   Ensure compliance with hotel policies, procedures, and brand standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Hospitality Management or related field.
  </li>
  <li>
   Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.
  </li>
  <li>
   Previous luxury hotel experience preferred.
  </li>
  <li>
   Strong leadership, organizational, and interpersonal skills.
  </li>
  <li>
   Excellent communication in English (Arabic or other languages are an advantage).
  </li>
  <li>
   Proficiency in Opera or similar Property Management Systems.
  </li>
  <li>
   Ability to work under pressure and maintain a professional demeanor.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Apply today and start your journey with us!
 </p>
 <p>
  ________________________________________
 </p>
 <p>
  <em>
   Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
  </em>
 </p>
</div>


Assistant Manager - Front Office

<div><div><p>Summary</p><div><p>
Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.</p><p><b>
Responsibilities:</b></p><ul><li>
Oversee daily operations of the Front Office to ensure smooth and efficient service.</li><li>
Supervise, train, and support the front office team to deliver exceptional guest experiences.</li><li>
Handle guest requests, feedback, and complaints in a professional and timely manner.</li><li>
Coordinate with other departments to ensure seamless guest service.</li><li>
Monitor room availability, reservations, and financial transactions at the front desk.</li><li>
Ensure compliance with hotel policies, procedures, and brand standards.</li></ul></div></div><div><p>
Qualifications</p><div><ul><li>
Bachelor&rsquo;s degree in Hospitality Management or related field.</li><li>
Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.</li><li>
Previous luxury hotel experience preferred.</li><li>
Strong leadership, organizational, and interpersonal skills.</li><li>
Excellent communication in English (Arabic or other languages are an advantage).</li><li>
Proficiency in Opera or similar Property Management Systems.</li><li>
Ability to work under pressure and maintain a professional demeanor.</li></ul><p>
If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.</p><p>
Apply today and start your journey with us!<br>
________________________________________<br>
<i>Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</i></p></div></div></div>

ASSISTANT MANAGER - FRONT OFFICE

House Hold Untensils

<p>Front Office Staff/Reception in Hotel <b>FEMALE ONLY</b></p><p><b>Job Description:</b></p><p>We are seeking a Female friendly, professional, and highly organized Front Office Staff member to join our team. As the first point of contact for clients and visitors, you will play a key role in creating a welcoming atmosphere while managing the day-to-day operations of the front office.</p><p><b>Key Responsibilities:</b></p><ul><li>Greet and assist visitors and clients in a friendly and professional manner.</li><li>Answer and direct phone calls, emails, and inquiries.</li><li>Manage appointments, meetings, and reservations.</li><li>Perform general administrative tasks, such as filing, data entry, and handling correspondence.</li><li>Maintain the front office area, ensuring it is tidy and presentable.</li><li>Provide excellent customer service by addressing inquiries and resolving any issues promptly.</li><li>Coordinate with other departments to ensure smooth office operations.</li><li>Other task maybe assigned</li></ul><p><b>Qualifications:</b></p><ul><li>Previous experience in front office or customer service roles preferred.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Excellent organizational and multitasking abilities.</li><li>Professional appearance and demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge in Opera or Wishnet system is a plus</li></ul><p>Language: English, Tagalog, Arabic</p><p>Job Type: Full-time</p><p>Pay: QAR1,500.00 - QAR2,650.00 per month</p>

Female Front Desk Receptionist

Explore 275+ Front desk assistant in Doha this October. Find roles across top companies and apply now to boost your career.