executive assistant

receptionist

office administrator

personal assistant

administrative assistant

front desk assistant

Marriott International

<div>Additional Information 
Job Number25158081 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Asssistant Front Desk Manager (Russian Speaker)

Career Planet Education

We are inviting applications from experienced candidates for the position of Front Desk Executive cum Student Counsellor to join our team. The potential candidate is expected to be energetic person and background in sales within the education industry with proven track record of achieving monthly sales targets. You will play a crucial role in counselling prospective students through the admissions process, promoting &amp; selling our institute's courses and programs.Responsibilities:<ul><li>Handle Front Desk Operations.</li><li>Counsel students &amp; parents on tutoring programs, career options, tests and foundation courses.</li><li>Convert leads into Enrolments</li><li>Meet monthly sales target</li><li>Coordinate with teachers &amp; students for classes and mock tests</li><li>Prepare and present reports to management.</li><li>Manage digital marketing campaigns.</li></ul>Required Work Experience:<ul><li>2-3 years&rsquo; experience in educational institute</li><li>1-2 years Digital marketing &amp; telesales experience</li><li>2 years student sales counselling experience</li></ul>Skills:<ul><li>An aggressive sales mindset with positive attitude and willingness to learn.</li><li>Proficient in English with good communication and interpersonal skills.</li><li>Sales and convincing skills.</li><li>Hands on experience on Ms. Office applications &amp; Online learning tools.</li></ul>Job Types: Full-time, Part-timePay: AED2,000.00 - AED2,500.00 per month

Front Desk Executive / Student Counsellor

ANdAZ

<div>
 
 Organization- Andaz Dubai The Palm
 
 
 
 
 Summary
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Director of Rooms in managing the day-to-day operation of the Front Desk at the hotel.
 
 
 
 Qualifications
 
 
 
 Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
 
 
 <ul>
 <li>
 Well developed communication and customer relations skills
 </li>
 </ul>
</div>

Assistant Manager- Front Office

Hilton

<div>Personal Assistant Supervisor (Front Office) | Waldorf Astoria Dubai Palm Jumeirah
A Personal Assistant Supervisor with Waldorf Astoria Dubai is responsible for managing the Personal Assistance section and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.
What will I be doing
A Personal Assistant Supervisor manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. Specifically, you are responsible for performing the following tasks to the highest standards:<ul><li>
Overseeing the performance of Personal Assistance team, ensuring they adhere to hotel standards, provide excellent customer service, and handle calls efficiently.</li><li>
Creating schedules for Personal Assistance team to ensure adequate coverage during peak times and adjusting staffing levels based on occupancy and call volume.</li><li>
Conducting training sessions for new Personal Assistance team and providing ongoing coaching to improve their skills in handling calls, using hotel systems, and delivering exceptional service.</li><li>
Monitoring calls for quality assurance purposes, providing feedback to Personal Assistance team, and implementing improvements to enhance guest satisfaction.</li><li>
Assisting with escalated guest concerns or complaints related to telephone services, resolving issues promptly, and ensuring guest satisfaction.</li><li>
To monitor the Kipsu application by actively engaging with guests to address promptly with their questions, requests or feedback.</li><li>
Overseeing the maintenance and proper functioning of telephone systems, including troubleshooting technical issues and coordinating repairs as needed.</li><li>
Liaising with other hotel departments such as front office and other Departments to ensure seamless communication and coordination.</li><li>
Generating daily reports on call volume, service levels, and any notable incidents or concerns, providing insights to management for decision-making purposes.</li><li>
Enforcing hotel policies and procedures related to Personal Assistance operations, ensuring compliance with privacy regulations and security protocols.</li><li>
Identifying opportunities for process improvements, implementing new technologies or practices to enhance efficiency and guest experience.</li><li>
Being prepared to handle emergency situations, such as medical emergencies or security incidents, by following established protocols and coordinating with appropriate personnel.</li><li>
Proactively reaching out to guests to confirm reservations, assist with inquiries, and offer personalized services to enhance their overall experience.</li><li>
Completing administrative duties such as updating phone directories, maintaining records, and managing inventory of supplies related to telephone operations.</li></ul>
What are we looking for
A Personal Assistant Supervisor (Telephone Operator Supervisor) serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 3&ndash;5 years of experience in a luxury hotel or premium customer service environment, including at least 1&ndash;2 years in a supervisory or team leader role within the Communications or Guest Service department.</li><li>
Proven experience in managing and training a team of Telephone Operators or Call Center Agents in a high-end hospitality setting.</li><li>
Strong leadership and coaching skills with the ability to inspire, motivate, and develop team members.</li><li>
Excellent communication and interpersonal skills, demonstrating a warm, professional, and polished manner at all times.</li><li>
In-depth knowledge of hotel operations, emergency procedures, and communication protocols.</li><li>
Exceptional telephone etiquette, active listening, and problem-resolution skills.</li><li>
Strong organizational and multitasking abilities to oversee shift operations, manage workload distribution, and ensure service consistency.</li><li>
Commitment to delivering discreet, accurate, and prompt service to both internal and external guests.</li><li>
Ability to handle guest and team concerns with patience, professionalism, and discretion.</li><li>
Technical proficiency in hotel systems such as Opera PMS, multi-line switchboards, and internal communication platforms.</li><li>
Keen attention to detail, ensuring all calls, messages, and wake-up requests are handled accurately and efficiently.</li><li>
Flexibility to work various shifts, including weekends, nights, and public holidays, as required by hotel operations.</li><li>
Impeccable grooming and personal presentation reflecting the hotel&rsquo;s luxury brand standards.</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience as a Personal Assistant Supervisor or Telephone Operator Supervisor in a 5-star luxury hotel.</li><li>
Proficiency in additional languages (verbal and written), such as Arabic, Russian, or French.</li><li>
Familiarity with Hilton brand standards and communication procedures.</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Personal Assistant Supervisor (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

<div>
 A Personal Assistant (Telephone Operator) with Waldorf Astoria Hotels and Resorts is responsible for delivering prompt, professional, and personalized service by handling guest and management calls, messages, and inquiries with discretion and efficiency. The role contributes to creating a seamless first impression, ensuring every interaction reflects the hotel&rsquo;s commitment to excellence and luxury service.
 
 
 
 What Will I Be Doing
 
 
 
 As a Personal Assistant (Telephone Operator), you will accept, deliver, and respond to guest and management messages, inquiries, and emergencies using your knowledge of the hotel facilities, services, and the local vicinity to respond quickly and effectively. You will play a key role in guest communications, ensuring their needs are met and their expectations exceeded. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from guest queries in a timely and efficient manner.
 </li>
 <li>
 Accept and deliver all messages correctly and promptly for both guests and management.
 </li>
 <li>
 Ensure all wake-up calls are scheduled and delivered accurately and on time.
 </li>
 <li>
 Demonstrate knowledge of all hotel facilities, services, and dining options, and use up-selling techniques to promote these offerings where appropriate.
 </li>
 <li>
 Handle emergency calls immediately and relay comprehensive and accurate information as required.
 </li>
 <li>
 Ensure all guest information and requests are handled discreetly and with the highest level of confidentiality.
 </li>
 <li>
 Provide detailed and accurate information during shift handovers to guarantee service continuity.
 </li>
 <li>
 Demonstrate a consistently high level of customer service, maintaining a courteous and professional telephone manner at all times.
 </li>
 <li>
 Comply with hotel security, fire regulations, and all health and safety legislation.
 </li>
 <li>
 Participate in training sessions to enhance communication skills, product knowledge, and customer service techniques.
 </li>
 <li>
 Demonstrate in-depth knowledge of local attractions, cultural highlights, landmarks, and services in the hotel&rsquo;s vicinity.
 </li>
 <li>
 Ensure compliance with Waldorf Astoria brand standards in all communications.
 </li>
 <li>
 Support other departments as necessary to maintain seamless guest service.
 
 
 
 </li>
 </ul>
 
 What Are We Looking For
 
 
 
 A Personal Assistant (Telephone Operator) serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Minimum 2&ndash;3 years of experience in a luxury hotel or premium customer service environment. Previous experience as a telephone operator, call center agent, or in guest-facing roles within hospitality.
 </li>
 <li>
 Commitment to delivering prompt, professional, and discreet service at all times.
 </li>
 <li>
 Positive attitude, polished telephone etiquette, and excellent communication skills.
 </li>
 <li>
 Strong organizational skills with the ability to multitask and prioritize effectively.
 </li>
 <li>
 Ability to handle emergencies and sensitive information with composure, accuracy, and confidentiality.
 </li>
 <li>
 Flexibility to adapt to a variety of different work situations and guest requests.
 </li>
 <li>
 Ability to work independently and collaboratively as part of a team.
 </li>
 <li>
 Impeccable grooming standards reflecting the luxury brand image.
 </li>
 <li>
 In-depth knowledge of the hotel&rsquo;s services, facilities, and local area attractions.
 </li>
 <li>
 Keen attention to detail with a focus on accuracy when handling guest messages and wake-up calls.
 </li>
 <li>
 Flexibility to work a variety of shifts, including weekends, early mornings, late evenings, and public holidays.
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience as a telephone operator in a 5-star luxury hotel.
 </li>
 <li>
 Proficiency in hotel systems such as Opera PMS and multi-line telephone switchboards.
 </li>
 <li>
 Fluency in additional languages (verbal and written), such as Russian, German, or Arabic.
 
 
 
 </li>
 </ul>
 
 What Will It Be Like To Work For Hilton
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria The Palm
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Potential Benefits
 
 
 
 Housing, Transport, Additional benefits as per company policy
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Personal Assistant (Front Office) | Waldorf Astoria Dubai Palm Jumeirah

tashkeel

Job Title &ndash; Front Desk CoordinatorReports to &ndash; General ManagerLocation: Nad Al Sheba, Dubai Type: Full-timeJob Objective:This position involves managing the day-to-day operations of the reception area, including handling workshop registrations, exhibition inquiries, knowledge in retail and membership calls. It also includes providing administrative support to management and members. A crucial part of this role is maintaining accurate data for memberships, workshops, and art supplies. This is achieved by managing the art supplies and merchandise stores and utilizing inventory management systems. And any other duties as and when requested by the General Manager.Roles &amp; responsibilities:Managing reception:&middot; Greeting visitors and managing their sign-in and sign-out process.&middot; Registering visitors on the Tashkeel database.&middot; Handling general inquiries from members and visitors.&middot; Answering the telephone and transferring calls to the relevant personnel.&middot; Booking courier and taxi services for management, members, and visitors.&middot; Managing bookings for the incubators, Laser Cutter, and other equipment hire.&middot; Ordering office supplies.&middot; Responding to inquiries sent to tashkeel@tashkeel.org within 24 hours and forwarding them to the appropriate personnel.&middot; Ensuring the store cupboard is accessible and tidy.&middot; Providing a complete and accurate handover of daily tasks to the fellow receptionist at the end of each shift.Workshop Coordination&middot; Following up on workshop participant registrations and payments as needed.&middot; Issuing invoices to workshop participants when required.&middot; Monitoring workshop participant registrations, cancellations, and attendance.&middot; Informing the Accounts department of any workshop participant cancellations.&middot; Providing weekly workshop registration status updates to both the Accounts and Studio teams.&middot; Contacting registered participants via email and phone two days before the workshop to confirm their attendance.&middot; Scanning workshop evaluation forms and accurately inputting the data into the workshop evaluation spreadsheet.&middot; Sharing workshop participant contact data and future workshop preferences with the Marketing &amp; Sales Manager.Exhibition Calls&middot; File all exhibition entries sent to submission@tashkeel.org into a designated folder on the server&middot; Acknowledge receipt of their entries to all applicants&middot; As requested by the Studio team, please inform all applicants of the status of their submissions.Tashkeel Gallery Coordination&middot; Ensure an adequate supply of catalogues for visitors&middot; Brief visitors on exhibition, and answer basic questions as instructed by Marketing &amp; Sales Manager&middot; Provide prices and catalogues to visitors&middot; Direct sales enquiries to Marketing &amp; Sales Manager (if unavailable, collect visitor contact details)&middot; Assist with artwork deliveries, ensuring all paperwork is completed and records are updated&middot; Assist with artwork collections, ensuring all paperwork is completed and records are updated&middot; Ensure that delivered items and items for collection are stored securely.&middot; Direct / encourage visitors to sign the comment book&middot; Forward inquiries and comments to relevant personnel&middot; Monitor daily visitor numbers to the exhibition and provide weekly updates&middot; Ensure the exhibition is fully functioning as briefed by management&middot; Report any exhibition malfunctions to management.Membership Coordination&middot; Ensure all members sign in and/or use access cards upon entry.&middot; Maintain accurate and current records of all members&middot; Issue timely membership renewal reminders&middot; Process membership renewals, new member registrations and payments efficiently&middot; Activate new membership cards&middot; Update member&rsquo;s details (including renewal, expiry dates and contact information) on software file.&middot; Issue statement of account and invoices to members as and when required.Tashkeel Art Supplies Store Coordination&middot; Holding the store key&middot; Conducting regular inventory checks&middot; Informing the Accounts office about stock levels of each item&middot; Assisting the Studio team with local searches for requested items.&middot; Accompanying members to store for purchases and processing payments.Tashkeel Merchandise Coordination&middot; Processing payments&middot; Ensuring the display is tidy and full stocked.&middot; Requesting replacement stock from the Accounts team.Required Skills &amp; Qualifications:&middot; Diploma or Equivalent or bachelor&rsquo;s degree&middot; Strong communication and interpersonal skills.&middot; Experience in Retail shop is an advantage (Physical, online &amp; offline)&middot; Ability to remain calm and professional in challenging situations.&middot; Strong multitasking and time management abilities.&middot; Comfortable working flexible shifts.&middot; Proficient in using MS Office (Word, Excel, PowerPoint etc)&middot; Basic Accounting Knowledge (maintaining invoice &amp; receipts, handling petty cash, Debit and Credit card, income earnings etc)&middot; Well-spoken in English &amp; Arabic, bilingual preferred&middot; Driving License is a mustOur Offer:&middot; Residency Visa&middot; Competitive salary&middot; Company health insurance&middot; Training and professional developmentJob Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>inventory: 3 years (Preferred)</li><li>retail : 3 years (Required)</li></ul>Language:<ul><li>Arabic &amp; English, Bilingual preferred (Required)</li></ul>

Front Desk Coordinator

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

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