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front desk executive

Trading LLC

We are looking to hire an EMIRATI National for the position of Front Desk ExecutiveRequired Skills and Qualifications<ul><li>Administrative Support: Perform various clerical tasks, including data entry and filing,</li><li>Appointment Scheduling: Coordinate appointments and meetings, ensuring timely and accurate scheduling.</li><li>Mail and Package Management: Handle incoming and outgoing mail and packages, distributing them to the appropriate recipients.</li><li>Problem-Solving: Address unexpected situations calmly and find solutions to challenges that may arise.</li><li>Communication Skills: Proficient verbal and written communication skills, with the ability to interact effectively with different departments and clients.</li><li>Organizational Skills: Strong organizational and multitasking abilities to manage various tasks efficiently.</li></ul>Work time - 9:00 AM to 2:00PM or 8:00 AM to 1:00 PMWorking days - Monday to ThursdaySalary per month - AED 5,000/-P.S. **** Only Emirati or UAE Local CVs' will be shortlisted.For those interested please share your CV through WhatsApp # 056 753 7692or email to rubilyn.camotes (@) almufid.aeJob Types: Full-time, Contract Contract length: 24 monthsPay: AED4,900.00 - AED5,000.00 per month

Front Desk Executive - (EMIRATI)

Career Planet Education

We are inviting applications from experienced candidates for the position of Front Desk Executive cum Student Counsellor to join our team. The potential candidate is expected to be energetic person and background in sales within the education industry with proven track record of achieving monthly sales targets. You will play a crucial role in counselling prospective students through the admissions process, promoting &amp; selling our institute's courses and programs.Responsibilities:<ul><li>Handle Front Desk Operations.</li><li>Counsel students &amp; parents on tutoring programs, career options, tests and foundation courses.</li><li>Convert leads into Enrolments</li><li>Meet monthly sales target</li><li>Coordinate with teachers &amp; students for classes and mock tests</li><li>Prepare and present reports to management.</li><li>Manage digital marketing campaigns.</li></ul>Required Work Experience:<ul><li>2-3 years&rsquo; experience in educational institute</li><li>1-2 years Digital marketing &amp; telesales experience</li><li>2 years student sales counselling experience</li></ul>Skills:<ul><li>An aggressive sales mindset with positive attitude and willingness to learn.</li><li>Proficient in English with good communication and interpersonal skills.</li><li>Sales and convincing skills.</li><li>Hands on experience on Ms. Office applications &amp; Online learning tools.</li></ul>Job Types: Full-time, Part-timePay: AED2,000.00 - AED2,500.00 per month

Front Desk Executive / Student Counsellor

Talrop

The Receptionist will be the first point of contact for visitors and employees, providing a warm and professional welcome. This role involves managing front desk operations, handling calls and inquiries, coordinating appointments, and ensuring smooth communication within the office.Key Responsibilities:<ul><li>Greet and welcome visitors in a professional and friendly manner.</li><li>Answer, screen, and forward phone calls efficiently.</li><li>Maintain visitor logs and manage access control.</li><li>Handle incoming and outgoing correspondence (emails, courier, etc.).</li><li>Coordinate meeting room bookings and ensure rooms are prepared.</li><li>Assist in scheduling interviews and meetings.</li><li>Maintain front office cleanliness and organize reception materials.</li><li>Support administrative tasks such as filing, data entry, and office supply management.</li><li>Assist HR or management with routine office coordination as required.</li></ul>Required Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in any discipline (preferred).</li><li>Proven experience as a receptionist, front desk executive, or similar role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficient in MS Office (Word, Excel, Outlook).</li><li>Pleasant personality with a professional attitude.</li></ul>Preferred Qualities:<ul><li>Positive attitude and customer-focused mindset.</li><li>Ability to handle confidential information with discretion.</li><li>Flexibility to assist with various administrative duties.</li></ul>Job Types: Full-time, PermanentPay: AED2,000.00 - AED2,500.00 per monthLanguage:<ul><li>Arabic (Preferred)</li></ul>

Receptionist

Sharaf DG

<div>
 
 &middot; Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers. Provide detailed information about plan features, benefits, and pricing to potential clients.
 
 
 
 &middot; Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
 
 
 
 &middot; Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
 
 
 
 &middot; Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 
 
 
 &middot; Build sustainable relationships and trust with customer accounts through open and interactive communication.
 
 
 
 &middot; Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
 
 
 
 &middot; Identify and assess customers&rsquo; needs to achieve satisfaction
 
 
 
 &middot; Follow communication procedures, guidelines, and policies
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Recognize, document, and alert the team leader of trends in customer calls.
 
 
 
 &middot; Acknowledging and resolving customer complaints.
 
 
 
 &middot; Take the extra mile to engage customers. Respond promptly to customer inquiries.
 
 
 
 &middot; Knowing our products inside and out so that you can answer questions.
 
 
 
 &middot; Keeping records of customer interactions, transactions, comments, and complaints.
 
 
 
 &middot; Providing feedback on the efficiency of the customer service process.
 
 
 
 
 
 Requirements
 
 
 
 
 Requirements
 
 
 
 
 
 
 
 &middot; Experience (Yrs &amp; Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk
 
 
 
 Educational Qualification : Graduate (preferred)
 
 
 
 Professional Certifications : Certification in customer service
 
 
 
 
 
 
 Skills &amp; Abilities:
 
 
 
 &bull; Excellent verbal and written communication skills
 
 
 
 &bull; Strong team player.
 
 
 
 &bull; Listening Skills.
 
 
 
 &bull; Multi-tasking.
 
 
 
 &bull; Problem solver
 
 
 
 &bull; Computer proficiency
 
 
 
 
</div>

Customer Service Representative

Marriott International

<div>Additional Information 
Job Number25158081 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Asssistant Front Desk Manager (Russian Speaker)

Hilton

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Millennium Plaza Downtown Hotel

<div>
 As a Data Entry Operator in the Front Office, your primary responsibility is to promptly send passport information of arriving hotel guests to the Police Department via email. This crucial task contributes to maintaining compliance and ensuring the smooth processing of guest information.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Update details of all in-house guests and events in the hotel on the Police computer.
 </li>
 <li>
 Ensure accurate passport scanning by Front Desk colleagues, promptly reporting any errors to your manager.
 </li>
 <li>
 Timely update of information, minimizing backlog at the Front Desk.
 </li>
 <li>
 Input details into the Police computer with precision, adhering to established standards by the Police (CID) Department.
 </li>
 <li>
 Verify and reconcile guest counts between the police system and Opera PMS, promptly resolving any discrepancies.
 </li>
 <li>
 Maintain organized filing of documents.
 </li>
 <li>
 Provide courteous and prompt service when handling guest requests and complaints.
 </li>
 <li>
 Develop a comprehensive knowledge of room rates, locations, and types.
 </li>
 <li>
 Maintain a clean and pleasant appearance, reflecting a positive image to guests.
 </li>
 <li>
 Attend daily briefings, offering feedback on the shift&rsquo;s occurrences.
 </li>
 <li>
 Participate in regular departmental meetings, contributing to the improvement of departmental operations and guest services.
 </li>
 <li>
 Assist the Front Desk as needed.
 </li>
 <li>
 Deliver prompt, courteous, and efficient service to guests throughout their stay, ensuring high customer satisfaction.
 </li>
 <li>
 Conduct in-room and hotel familiarization, assisting guests with inquiries and requests related to hotel activities.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Data Entry Operator - UAEN

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