receptionist

office manager

front office supervisor

guest service agent

front desk agent

front desk lead

VOCO Hotels

ROLE DESCRIPTION: 
The Front Office Shift Leader is responsible for overseeing the daily operations of the front desk and ensuring exceptional guest service. This role involves leading a team of front office staff, managing guest relations, and maintaining efficient check-in and check-out procedures.
 [daytoday] ROLE &amp; RESPONSIBILITIES: 
 Team Supervision: 
 Lead and motivate front desk staff during shifts.
 Train new employees on procedures, systems, and customer service standards. 
 Conduct performance evaluations and provide constructive feedback.
 Guest Relations: 
 Greet guests upon arrival and ensure a smooth check-in process.
 Handle guest inquiries, requests, and complaints with professionalism and urgency.
 Maintain positive relationships with guests to enhance their overall experience.
 Operational Oversight: 
 Manage daily front office operations, including check-in/check-out, room assignments, and reservations.
 Ensure adherence to hotel policies and procedures for front office operations.
 Monitor lobby and front desk cleanliness and organization.
 Communication: 
 Act as a liaison between the front office and other departments (housekeeping, maintenance, etc.).
 Relay important information to staff regarding guest needs and operational updates.
 Prepare and distribute shift reports and any necessary updates to management.
 Financial Management: 
 Oversee cash handling procedures, including deposits and balancing cash drawers.
 Assist in managing billing processes and ensure accuracy in guest accounts.
 Performance Monitoring: 
 Track key performance indicators related to guest satisfaction and front office efficiency.
 Analyze feedback and trends to identify areas for improvement in service delivery.
 Crisis Management: 
 Respond to emergencies or unexpected situations, maintaining composure and ensuring guest safety.
 Implement contingency plans as necessary to address operational challenges.
 Administrative Duties: 
 Maintain accurate records of guest information and transactions.
 Assist in managing inventory of front office supplies and materials.
 [requirements] PERSON SPECIFICATIONS: 
 Presentable personality and hospitality traits
 Fair and charming features.
 Professional appearance and demeanor.
 FUNCTIONAL PRE-REQUISITIES: 
 BEHAVIOURAL COMPETENCIES: 
Educational Qualifications:
A high school diploma or equivalent; a degree in Hospitality Management or related field is often preferred.
 Leadership Skills
 Problem-Solving
 Communication
 Teamwork
 Customer Focus
 Adaptability
 Attention to Detail
 Time Management
 Conflict Resolution
 Decision-Making
Years of Experience:
Min 3 Max 5 years
 
Industries Acceptable From:
Hotels &amp; Resorts
Role Specific Qualifications &amp; Training:
 
Languages Required:
English, French 
Computer and Software Proficiency:
Proficient in using computer systems, including reservation hotel management systems and booking software
Knowledge of Microsoft Office applications (Word, Excel, Outlook).
Driving License:
NA
 
Travel Availability / Time Flexibility:
World Islands Dubai / Very Essential
 
Work Relationships:
Internal: Subordinates &amp; Managers
External: Guests

Front Desk Shift Leader

TALENTMATE

A hospitality company in Dubai is seeking a Front Desk Representative to manage front-desk operations, ensuring an excellent experience for guests. Ideal candidates should have experience in front desk roles, exceptional communication skills, and the ability to multitask effectively. Responsibilities include managing check-ins, handling reservations, and supporting guests with requests. This is a full-time position offering opportunities for career advancement.

Front Desk & Guest Services Lead

Citymax Hotels by Landmark Group

<div>
 
 
 Description:
 
 We are seeking a skilled and experienced Front Office Shift Leader to oversee front desk operations during assigned shifts. The ideal candidate will possess strong leadership abilities and a commitment to exceptional guest service. Arabic-speaking candidates are highly preferred.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Supervise and support front office staff during assigned shifts.
 </li>
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 Ensure that all guest check-ins, check-outs, and transactions are handled efficiently.
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 Address and resolve guest complaints and issues promptly.
 </li>
 <li>
 Coordinate with housekeeping and maintenance departments to address guest needs.
 </li>
 <li>
 Monitor and maintain the cleanliness and appearance of the front desk area.
 </li>
 <li>
 Train and mentor new front office employees.
 </li>
 <li>
 Manage room reservations and handle overbooking situations.
 </li>
 <li>
 Ensure compliance with hotel policies and procedures.
 </li>
 <li>
 Prepare shift reports and communicate effectively with other shift leaders and management.
 </li>
 <li>
 Assist in budgeting and financial planning for the front office department.
 </li>
 </ul>
 
 
</div>

Front Office Shift Leader

The First Group

Job Description <div>
<div>
<div>
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Front Desk Manager

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

Zurich Inc. Technical Services LLC

We&rsquo;re Hiring &ndash; Sales &amp; Front Desk Coordinator (Female)Location: Dubai, UAE Job Type: Full-time Salary: AED 2,500Apply now on indeed or send your resume to hr@zurichengineering.org with the subject line &quot; Sales &amp; Front Desk Coordinator&quot;Key Responsibilities:<ul><li>Serve as the first point of contact for clients, visitors, and incoming calls.</li><li>Greet visitors professionally and manage meeting schedules.</li><li>Prepare and send quotations, proposals, and agreements for engineer supply.</li><li>Maintain and update client and lead databases; track inquiries and follow-ups.</li><li>Coordinate with clients regarding engineer mobilization, availability, and documentation.</li><li>Track LPOs, confirmations, and sales-related communications.</li><li>Manage company social media accounts and assist with digital marketing campaigns.</li><li>Update CRM records to ensure accurate logging of all client interactions.</li><li>Generate weekly and monthly sales and marketing reports for management.</li><li>Assist in scheduling client calls/meetings and preparing submission documents.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li><li>2&ndash;3 years of experience in sales coordination, front desk, or digital marketing support.</li><li>Strong communication and interpersonal skills.</li><li>Proficiency in MS Office and CRM tools.</li><li>Experience in social media management and digital marketing campaigns is a plus.</li><li>Organized, detail-oriented, and able to multitask.</li><li>Professional appearance and positive attitude.</li></ul>Key Skills:<ul><li>Sales coordination and client handling</li><li>Social media and digital marketing support</li><li>CRM management and reporting</li><li>Professional front desk operations</li><li>Strong communication and teamwork</li></ul>Job Type: Full-timePay: Up to AED2,500.00 per monthApplication Question(s):<ul><li>Are you available to join immediately?</li></ul>Experience:<ul><li>Sales Coordination: 2 years (Required)</li><li>Data Analytics: 2 years (Required)</li><li>Digital Marketing: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Sales & Front Desk Coordinator

VISTA CORPORATE BUSINESS SETUP

Telesales Executive cum Receptionist &ndash; Real EstateLocation: Dubai, UAE Job Type: Full-timeAbout the Role:We are seeking a proactive, confident, and customer-focused Telesales Executive cum Receptionist to join our growing real estate team in Dubai. The ideal candidate will handle incoming calls, manage front-desk operations, and actively engage in telesales activities to generate and convert leads for the company&rsquo;s property portfolio.Key Responsibilities:Telesales &amp; Lead Generation:<ul><li>Make outbound calls to potential buyers, tenants, and investors to promote available properties and real estate services.</li><li>Follow up with leads via phone, WhatsApp, and email to nurture relationships and close deals.</li><li>Maintain and update the CRM with client information and sales progress.</li><li>Schedule property viewings and coordinate with the sales team.</li><li>Achieve monthly and quarterly sales and lead-generation targets.</li></ul>Reception &amp; Administrative Duties:<ul><li>Greet and assist clients and visitors professionally at the front desk.</li><li>Handle incoming calls, emails, and general inquiries efficiently.</li><li>Manage appointment schedules and maintain meeting calendars.</li><li>Support the real estate and sales teams with document preparation and filing.</li><li>Ensure the reception area is clean, organized, and presentable at all times.</li></ul>Requirements:<ul><li>Proven experience in telesales, customer service, or front desk/reception, preferably in real estate or property services.</li><li>Excellent communication and interpersonal skills.</li><li>Confident, persuasive, and target-oriented personality.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office and CRM systems.</li><li>Fluent in English (Arabic or other languages is an advantage).</li><li>Presentable and professional appearance.</li><li>Valid UAE visa or transferable sponsorship preferred.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Telesales Executive cum Receptionist – Real Estate

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