sales manager

marketing manager

hr manager

operations manager

general manager

front desk manager

PSA BDP

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 About PSA BDP:
 <br/>
 <br/>
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 <br/>
 <br/>
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 <br/>
 <br/>
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 <br/>
 <br/>
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 <br/>
 <br/>
 <strong>
  Scope
  <br/>
  <br/>
 </strong>
 This role undertakes all reception and clerical duties such as greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. This role will be the &ldquo;face&rdquo; of the company for all visitors and will be responsible for the first impression PSA BDP make.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome guests.
  </li>
  <li>
   Answer questions and address complaints received.
  </li>
  <li>
   Answer all incoming calls and redirect them or keep messages.
  </li>
  <li>
   Receive letters, packages etc. and distribute them.
  </li>
  <li>
   Prepare outgoing mail by drafting correspondence, securing parcels etc.
  </li>
  <li>
   Check, sort and forward emails.
  </li>
  <li>
   Booking of meeting rooms when required.
  </li>
  <li>
   Monitor office supplies and place orders when necessary and keep updated records and files
  </li>
  <li>
   Monitor office expenses and costs
  </li>
  <li>
   Deliver all work to a high-quality standard.
  </li>
  <li>
   Ensure Office policies and procedures are implemented and applied appropriately to all (internal and external customers), including the Policies and Procedures for Continuous
  </li>
  <li>
   Practice Improvement and Corporate Policy Manuals.
  </li>
  <li>
   Meet agreed performance targets and standards.
  </li>
  <li>
   Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  </li>
  <li>
   Undertake such other duties and special assignments as may be allocated by the Manager (travel arrangements, schedules etc.)
   <br/>
   <br/>
  </li>
 </ul>
 Job Requirements
 <br/>
 <br/>
 <strong>
  Qualifications / Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor Degree
  </li>
  <li>
   Proven experience as front desk +3 years at a minimum with logistics industry
  </li>
  <li>
   Proficient in English (oral and written). Able to speak Arabic or other languages is an advantage.
  </li>
  <li>
   Knowledge of office management and basic bookkeeping
  </li>
  <li>
   Emirati National preferred
  </li>
 </ul>
</div>


Front Desk Executive - Emirati

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26026624<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Leading Guest Services Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul><p><br>
</p><p><b>Managing and Conducting Human Resource Activities</b></p>
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Office Manager

Andaz

<div><div><p>Summary</p><div><p>
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.</p><p>
Preferred Language skills- Russian, Arabic and German</p></div></div></div>

ASSISTANT MANAGER-FRONT OFFICE (DUTY MANAGER)

<div><b>Additional Information</b><br>
<b>Job Number</b>26022469<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests&rsquo; needs and information prior to arrival that will lead to a unique, memorable and personal stay.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Concierge Goals</b></p>
<ul><li>Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish work.</li></ul>
<ul><li>Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
<ul><li>Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.</li></ul>
<ul><li>Establishes relationships with local attractions, restaurants and other businesses to enhance guests&rsquo; experiences.</li></ul>
<ul><li>Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).</li></ul>
<ul><li>Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.</li></ul>
<ul><li>Provides check-in and check-out services and handles reservations when needed.</li></ul>
<ul><li>Maintains knowledge of rooms and their locations, services and facilities of the hotel.</li></ul>
<ul><li>Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.</li></ul>
<ul><li>Responds to emergency situations using appropriate procedures.</li></ul>
<ul><li>Maintains awareness of daily operations and events at the hotel.</li></ul>
<ul><li>Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements</li></ul>
<ul><li>Provides warm welcome and anticipation of guest needs throughout their stay.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Supports employees understanding of customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives and the peers on relevant information in a timely manner.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Chief Concierge

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Your Tasks:</div><br>
<div></div>
<ul><li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
<li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
<li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
<li>Close cooperation with all departments for a unique hotel experience</li>
<li>Professional presentation of our hotel through active, personal guest and customer contact</li>
<li>Advising our guests on the location, facilities and the full range of services on offer</li>
<li>Ensuring quality standards</li></ul><br>
<div></div>
<div></div><div>What are we looking for:</div><br>
<div></div>
<ul><li>Experience in a similar role with luxury background</li>
<li>High level of English and Arabic or Russian or Spanish</li>
<li>A friendly and sympathetic personality</li>
<li>Flexibilty and motivation</li></ul><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Front Office Supervisor - ME Dubai (38057)

FANCY & FURRY PETS CARE LLC

<p>Receptionist &ndash; Pet Boarding Service</p><p><b>Job Title:</b> Receptionist<br/><b>Department:</b> Front Desk / Customer Service<br/><b>Reports To:</b> Facility Manager / Operations Manager<br/><b>Location:</b> Al Quoz 2 - Dubai<br/><b>Employment Type:</b> Full-time / Part-time</p><p>Job Summary</p><p>The Receptionist is the first point of contact for pet parents and visitors at our pet boarding facility. This role is responsible for delivering exceptional customer service, managing reservations, handling administrative duties, and ensuring smooth front-desk operations. The ideal candidate is friendly, organized, detail-oriented, and passionate about animals.</p><p>Key Responsibilities1️ Customer Service</p><ul><li>Greet pet parents warmly and professionally.</li><li>Answer phone calls, emails, and online inquiries promptly.</li><li>Provide accurate information about boarding services, pricing, policies, and availability.</li><li>Address client questions and resolve concerns in a calm, courteous manner.</li></ul><p>2️ Reservations &amp; Scheduling</p><ul><li>Book, confirm, modify, and cancel boarding reservations.</li><li>Maintain accurate pet records including vaccination status and special care instructions.</li><li>Coordinate check-in and check-out processes efficiently.</li><li>Update scheduling software and maintain daily boarding lists.</li></ul><p>3️ Administrative Duties</p><ul><li>Process payments, invoices, and receipts.</li><li>Maintain organized client files and digital records.</li><li>Monitor inventory of front-desk supplies.</li><li>Assist with reports and basic bookkeeping tasks.</li></ul><p>4️ Pet Intake &amp; Care Coordination</p><ul><li>Verify vaccination records and required documentation.</li><li>Record feeding schedules, medications, and special instructions.</li><li>Communicate pet-specific needs to kennel staff and caregivers.</li><li>Ensure accurate identification of pets upon arrival and departure.</li></ul><p>5️ Facility Support</p><ul><li>Maintain a clean, welcoming reception area.</li><li>Promote additional services such as grooming, daycare, or training.</li><li>Support team members during busy periods.</li></ul><p>Required Qualifications</p><ul><li>Graduation or equivalent.</li><li>Previous receptionist, front desk, or customer service experience preferred.</li><li>Comfortable working around dogs, cats, and other pets.</li><li>Basic computer skills and familiarity with scheduling software.</li><li>Excellent communication and organizational skills.</li></ul><p>Preferred Skills</p><ul><li>Experience in veterinary clinics, pet boarding, grooming, or animal care environments.</li><li>Ability to multitask in a fast-paced setting.</li><li>Strong attention to detail (especially regarding pet health records).</li><li>Friendly, patient, and compassionate personality.</li></ul><p>Working Conditions</p><ul><li>Indoor front-desk environment within a pet facility.</li><li>Exposure to pet hair, odors, barking, and occasional pet accidents.</li><li>May require weekend, holiday, or peak-season availability.</li></ul><p>Key Competencies</p><ul><li>Customer-focused mindset</li><li>Reliability and punctuality</li><li>Emotional intelligence</li><li>Problem-solving ability</li><li>Team collaboration</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Receptionist

NMC Health plc

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>To provide strong leadership and management guidance to the Front Office team.
</p></li><li><p>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.
</p></li><li><p>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</p></li><li><p>To manage and optimise outpatient collections for the company.
</p></li><li><p>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</p></li><li><p>Ensure accurate updates on uploaded Physician schedules.
</p></li><li><p>Monitor scheduling to ensure best, effective use of Physician time.
</p></li><li><p>Ensure follow up appointments are booked and patients informed accordingly.
</p></li><li><p>Ensure optimal scheduling of appointments.
</p></li><li><p>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p></li><li><p>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</p></li><li><p>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p></li><li><p>Efficient accompaniment of patients to units in the absence of supporting employees.
</p></li><li><p>Outstanding and revenue reports are prepared and analysed.
</p></li><li><p>The system is updated accurately with payments received.
</p></li><li><p>Age analysis report is generated and daily follow up on outstanding amounts completed.
</p></li><li><p>Coordinate the requests and approval of payment arrangements and document accordingly.
</p></li><li><p>Ensure that challenging clients are dealt with in a professional and respectful manner.
</p></li><li><p>Effective implementation of policies and procedures.
</p></li><li><p>Monitor and manage accuracy of patient admission date.
</p></li><li><p>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</p></li><li><p>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</p></li><li><p>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p></li><li><p>Treating people fairly consistently.
</p></li><li><p>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</p></li><li><p>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</p></li><li><p>Embraces diversity, listening without judgement to diverse and opposing points of view .
</p></li><li><p>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p></li><li><p>Adapt leadership style according to the specific situation.
</p></li><li><p>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p></li><li><p>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p></li><li><p>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p></li><li><p>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</p></li><li><p>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p></li><li><p>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</p></li><li><p>Proactively drives results within own function/business unit.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p></li><li><p>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p></li><li><p>Establishes, builds, and sustain effective and trusting work relationships.
</p></li><li><p>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p></li><li><p>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</p></li><li><p>Effectively manages current and potential conflicts between personal life and work demands.
</p></li><li><p>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</p></li><li><p>Models a willingness to accept constructive feedback and makes changes where appropriate.
</p></li><li><p>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p></li><li><p>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p></li><li><p>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p></li><li><p>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p></li><li><p>Identifies, assigns and manages resources to achieve functional / business unit objectives
</p></li><li><p>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>To provide strong leadership and management guidance to the Front Office team.
</p></li><li><p>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.
</p></li><li><p>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</p></li><li><p>To manage and optimise outpatient collections for the company.
</p></li><li><p>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</p></li><li><p>Ensure accurate updates on uploaded Physician schedules.
</p></li><li><p>Monitor scheduling to ensure best, effective use of Physician time.
</p></li><li><p>Ensure follow up appointments are booked and patients informed accordingly.
</p></li><li><p>Ensure optimal scheduling of appointments.
</p></li><li><p>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p></li><li><p>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</p></li><li><p>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p></li><li><p>Efficient accompaniment of patients to units in the absence of supporting employees.
</p></li><li><p>Outstanding and revenue reports are prepared and analysed.
</p></li><li><p>The system is updated accurately with payments received.
</p></li><li><p>Age analysis report is generated and daily follow up on outstanding amounts completed.
</p></li><li><p>Coordinate the requests and approval of payment arrangements and document accordingly.
</p></li><li><p>Ensure that challenging clients are dealt with in a professional and respectful manner.
</p></li><li><p>Effective implementation of policies and procedures.
</p></li><li><p>Monitor and manage accuracy of patient admission date.
</p></li><li><p>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</p></li><li><p>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</p></li><li><p>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p></li><li><p>Treating people fairly consistently.
</p></li><li><p>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</p></li><li><p>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</p></li><li><p>Embraces diversity, listening without judgement to diverse and opposing points of view .
</p></li><li><p>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p></li><li><p>Adapt leadership style according to the specific situation.
</p></li><li><p>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p></li><li><p>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p></li><li><p>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p></li><li><p>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</p></li><li><p>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p></li><li><p>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</p></li><li><p>Proactively drives results within own function/business unit.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p></li><li><p>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p></li><li><p>Establishes, builds, and sustain effective and trusting work relationships.
</p></li><li><p>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p></li><li><p>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</p></li><li><p>Effectively manages current and potential conflicts between personal life and work demands.
</p></li><li><p>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</p></li><li><p>Models a willingness to accept constructive feedback and makes changes where appropriate.
</p></li><li><p>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p></li><li><p>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p></li><li><p>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p></li><li><p>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p></li><li><p>Identifies, assigns and manages resources to achieve functional / business unit objectives
</p></li><li><p>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><ul><li><p>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</p></li><li><p>At least 5 years&rsquo; experience in a healthcare environment
</p></li><li><p>At least 3 years&rsquo; experience in a management or supervisory position<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Strong interpersonal, verbal and written communication skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills<br>
</p></div><p></p><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Demonstrate understanding and knowledge of financial principles and sense for business.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<p></p><div><div><p>Knowledge and understanding of sound client service principles.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Explore 1843+ Front desk manager in Dubai this March. Find roles across top companies and apply now to boost your career.

1843 front desk manager jobs In Dubai

Front Desk Executive - Emirati

Front Office Manager

ASSISTANT MANAGER-FRONT OFFICE (DUTY MANAGER)

Chief Concierge

Front Office Supervisor - ME Dubai (38057)

Receptionist

Front Office Manager