sales manager

operations manager

receptionist

office manager

front desk receptionist

front desk manager

The First Group

Job Description <div>
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As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
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Desired Skill &amp; Expertise <div>
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<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Front Desk Manager

Fajr Interiors

Location: Dubai, UAE Company: Fajr Interiors LLC Salary: AED 4,000 &ndash; 5,000/month (based on experience) Job Type: Full-Time | PermanentRole Overview:We are seeking a well-organized, proactive, bilingual Arabic &amp; English speaking (French is an advantage) Female Office Manager to handle a hybrid role that combines front desk responsibilities with administrative coordination. The selected candidate will act as a central support across all departments ensuring smooth office operations, clear communication, and well-managed documentation.Key Responsibilities:Front Desk &amp; Client Interaction<ul><li>Greet visitors and manage incoming calls, emails, and deliveries with a professional demeanor.</li><li>Schedule and confirm meetings; maintain a tidy and welcoming reception area.</li><li>Support basic client communications such as sending presentations, meeting reminders, or follow-ups in both Arabic and English.</li></ul>Office &amp; Administrative Management<ul><li>Manage office supplies, petty cash, and vendor coordination.</li><li>Organize physical and digital files for contracts, drawings, permits, and HR documents.</li><li>Track important renewals including trade licenses, employee visas, and authority-related approvals.</li><li>Oversee office maintenance, pantry restocking, and cleaning schedules.</li></ul>Project Coordination Support<ul><li>Maintain and update logs of CVIs, signed approvals, consultant comments, and authority permits.</li><li>Ensure all internal project folders are up-to-date with the latest documentation.</li><li>Coordinate and schedule meetings between design, site, and procurement departments.</li><li>Support tracking and flow of project deliverables and timelines.</li></ul>Procurement &amp; Vendor Coordination<ul><li>Follow up on delivery timelines, quotation records, and subcontractor paperwork.</li><li>Keep updated records of vendor documentation (licenses, insurance, VAT registration).</li><li>File POs and procurement documents for easy internal reference.</li></ul>HR &amp; Internal Coordination<ul><li>Monitor staff attendance, leave balances, and the expiration of key documents (passports, visas, IDs).</li><li>Assist with onboarding new staff and maintaining employee records.</li><li>Organize small team events and internal celebrations (birthdays, milestones, etc.).</li></ul>Management Reporting<ul><li>Compile weekly summaries of pending administrative and project-related tasks.</li><li>Follow up with internal teams on delayed submissions or overdue action items.</li><li>Assist in managing calendars, reminders, and task timelines across departments.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, HR, Interior Design, or a related field.</li><li>2&ndash;4 years of experience in a similar administrative or coordination role, ideally within interior design, construction, or fit-out companies.</li><li>Fluency in Arabic and English is mandatory &ndash; written and spoken.</li><li>Professional, well-groomed, and presentable.</li><li>Excellent communication and interpersonal skills.</li><li>Proficient in MS Office (Word, Excel, Outlook, PowerPoint).</li><li>Strong organizational skills and high attention to detail.</li><li>Ability to handle multiple tasks independently and under pressure.</li></ul>Preferred Skills:<ul><li>Familiarity with interior fit-out or design documentation.</li><li>Experience dealing with Dubai authorities such as DM, DCD, TECOM, DEWA.</li><li>Understanding of supplier and subcontractor coordination.</li><li>Basic knowledge of design tools like Canva or InDesign is a plus (not required).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Opportunity to work on high-end interior design and fit-out projects.</li><li>Collaborative and supportive work culture.</li><li>Career growth opportunities in project coordination and business operations.</li></ul>About the CompanyFajr Interiors is a Dubai-based interior design and fit-out firm specializing in high-end residential and commercial spaces. We are seeking a highly organized and proactive Office Manager to oversee day-to-day office operations, client coordination, internal administration, and project support.How to Apply:Please apply via Indeed with your updated CV. Priority will be given to candidates with relevant experience in interior design, fit-out, or construction-related office environments.Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your expected monthly salary in AED (all-inclusive)?</li><li>Have you worked in an interior design, architecture, or construction company before?</li><li>How comfortable are you with MS Office tools like Excel, Outlook, and Word? Beginner</li></ul>&#9744; Intermediate &#9744; Advanced<ul><li>What was your current monthly salary in AED (all-inclusive)?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>management: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li><li>French (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Office Front Desk Manager

Marriott International

<div>Additional Information 
Job Number25171333 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
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Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Front Desk Manager (Russian Speaker)

Hilton Hotels

As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul>
<li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.</li>
<li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>

Front Office Supervisor

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

MOVENPICK

The Role<ul><li>Under the guidance and supervision of the Front Desk Manager and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>Must be thoroughly familiar with all M venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Desk Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>Key Deliverables and ResponsibilitiesPlanning &amp; Organizing:<ol><li>Review and update the logbook.</li><li>Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.</li><li>Report regularly on happenings to FDM, Operations Manager and GM.</li><li>Maintain associate relations.</li><li>Resolve complaints Handle the disputes.</li><li>Ensure services are up to the required standard.</li><li>Smooth check in/check out procedures for the hotel and the residents comments.</li><li>Hotel tour as per Checklist.</li><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures.</li><li>Plan and coordinate all move in and move out activity with and relevant departments.</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol>Operations:<ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed.</li><li>Register and process check in for all arrivals.</li><li>Conduct daily briefing &amp; ensure IQ standard is followed.</li><li>Perform Check in &amp; Check Out at the reception.</li><li>Be part &amp; lead in success of ALL enrolment and assist to achieve the hotel target.</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target.</li><li>Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager.</li><li>Ensure guest comments are investigated and reply back to guest accordingly.</li><li>Assist in achieving Trust You targets.</li><li>Attend guest requests and take action accordingly.</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered.</li><li>Assist Hotel Manager on Duty when/if required.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback FDM with action taken.</li><li>Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs.</li><li>File daily reception report and documents systematically.</li><li>Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training.</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager.</li><li>Attend Credit meeting when requested.</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Coordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in coordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments, informs the Front Desk Manager, Operations Manager and General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Accor's Values.</li><li>Assist in Task Force Teams for new openings.</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings.</li></ol>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>

Front Office Duty Manager

Grand Millennium Al Wahd...

As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.Key Job Responsibilities:Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure. Foster effective communication with all relevant departments to ensure seamless service delivery. Cultivate positive working relationships with the Front Office team. Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner. Stay updated on hotel and local services, providing information and addressing guest inquiries. Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution. Maintain awareness of guest profiles to personalize service. Ensure guests receive the expected accommodation and amenities. Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.Uphold environmental, health, and safety standards in alignment with organizational policies.Adhere to the company s environmental, health, and safety procedures and policies.

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2583 front desk manager jobs IN Dubai

Front Desk Manager

Office Front Desk Manager

Assistant Front Desk Manager (Russian Speaker)

Front Office Supervisor

Front Desk Supervisor

Front Office Duty Manager

Front Desk Supervisor