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Hilton

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Marriott International

<div>Additional Information 
Job Number25158081 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Asssistant Front Desk Manager (Russian Speaker)

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Office Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<div></div><ul><li>
A proven track record of 2-3 years in Front Office within a Hotel, Leisure or Retail, delivering sensational Experiences synonymous with FIVE's award-winning Service Quality. 
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions. 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred). 
</li><li>
Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated 
</li><li>
&lsquo;FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success. 
</li><li>
Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul> 
Key Responsibilities<div> 
 
</div><ul><li>Arrives to work promptly, always adhering to FIVE&rsquo;s Grooming Standards and maintaining a polished, &lsquo;FIVE-Styled&rsquo; appearance. 
</li></ul><ul><li>
Oversees the Efficient Operations of reception, ensuring an Exquisite Check-in and Check-out Experience for Guests. 
</li><li>
Provides support to team members in handling Guest requests and inquiries, aiming for Sensational Guest Satisfaction. 
</li><li>
Keeps the Front Office Manager and Reception Supervisors fully informed about any Relevant Feedback from Guests, maintaining a Gold Standard of service. 
</li><li>
Always exhibits the Highest Standard of Customer Service, offering Bespoke assistance to meet Guest needs. 
</li><li>
Advises relevant Departments about Special Events or VIP Guests in the hotel, whether for events or general accommodations, ensuring a Remarkable Experience. 
</li><li>
Possesses a &lsquo;FIVE-Star&rsquo; knowledge of all hotel Room Categories, Room Rates, Packages, Promotions, and other Product Knowledge, essential for Daily Duties. 
</li><li>
Maintains a watchful eye on the Appearance, Grooming Standards, and Performance of the Front Office Team, emphasising training and teamwork for a truly &lsquo;FIVE-Styled&rsquo; experience. 
</li><li>
Strategically maximises Room Occupancy and utilises Upselling Techniques to promote FIVE&rsquo;s Sensational Services and Facilities. 
</li><li>
Ensures Fellow Front Office &lsquo;FIVERs&rsquo; have Expert Knowledge of Room Types, Hotel Facilities, Dining Venues, Shop Hours, Function Rooms, and Daily Events, maintaining an Impeccable Level of Awareness. 
</li><li>
Demonstrates positive Leadership Characteristics, which inspire FIVE Tribe Members to Exceed Expectations. 
</li><li>
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance. 
</li><li>
Anticipates and caters to Guests' needs, delivering Exquisite service that Elevates Guest Satisfaction. 
</li><li>
Strives for Top-Notch Service, embracing the Disruptive and Visionary approach that makes FIVE an Industry-Leading Lifestyle Destination. 
</li><li>
Adheres to FIVE&rsquo;s Remarkable brand standards, ensuring a Boundary-Breaking experience. 
</li><li>
Collaborates with other Departments, promoting a Positive Culture and cultivating a Next-Level &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance. 
</li><li>
Attends required training sessions to stay at the Cutting Edge of their profession. 
</li><li>
Upholds professional confidentiality, safeguarding FIVE's Trade Secrets with integrity. 
</li><li>
Maintains a &lsquo;FIVE-Star&rsquo; Awareness of Concierge Desk, Business Center, Guest Relations, and Loyalty Club policies and procedures to offer an Award-Winning Experience. 
</li><li>
Executes all tasks Efficiently and Thoroughly, in line with FIVE&rsquo;s Highest Expectations.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs&rsquo;. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 
Find out more here: fivehotelsandresorts.com</div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>10/03/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>1-3 years
</div></div><div>Salary
<div>AED
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Front Office Supervisor - FIVE LUXE JBR

Millennium Place Mirdif Hotel

<div>As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.
Key Job Responsibilities:<ul>
<li>
Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.</li>
<li>Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.</li>
<li>Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.</li>
<li>Ensure adherence to hotel policies and procedures during your shifts.</li>
<li>Monitor and maintain overall cleanliness and presentation of public areas.</li>
<li>Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.</li>
<li>Collaborate with other departments to facilitate effective communication and coordination.</li>
<li>Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.</li>
<li>Provide guidance and support to colleagues, fostering a positive and productive work environment.</li>
<li>Conduct regular inspections of facilities to ensure they meet established standards.</li>
<li>Assist in training and onboarding of new colleagues.</li>
<li>Maintain accurate records of activities, incidents, and guest interactions during your shifts.</li>
<li>Ensure compliance with health and safety regulations.</li>
<li>Collaborate with management to implement improvements and enhancements to overall operations.</li>
<li>Stay informed about industry trends and best practices in hotel management.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Duty Manager

Al Mizan Realty Developers L.L.C.

Job SummaryWe're looking for a warm, organized, and professional front-desk superstar to be the face of our real estate office. As a Receptionist, you'll be the first point of contact for clients and visitors&mdash;helping to create a welcoming atmosphere while ensuring smooth day-to-day operations.Key Responsibilities<ul><li>Greet and assist clients and guests in a friendly, professional manner</li><li>Answer and direct phone calls using a multi-line system</li><li>Manage appointment scheduling for agents and conference rooms</li><li>Handle incoming and outgoing mail and deliveries</li><li>Maintain the front desk and reception area in a tidy and presentable condition</li><li>Provide administrative support to real estate agents and office staff (filing, scanning, document preparation, etc.)</li><li>Keep marketing materials (brochures, listings, signage) organized and up to date</li><li>Assist in coordinating property viewings and open house events</li><li>Support the onboarding process for clients and agents</li></ul>Requirements &amp; Qualifications<ul><li>Proven experience in a customer-facing or administrative role (real estate experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Proficiency in Microsoft Office and basic knowledge of CRM platforms</li><li>Strong organizational skills and attention to detail</li><li>Professional appearance</li></ul>What We Offer<ul><li>A collaborative and dynamic work environment</li><li>Opportunities for growth and professional development</li><li>Exposure to the fast-paced world of real estate</li><li>Competitive compensation and benefits package</li></ul>Job Type: Full-time

Front Desk Executive

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 
 
 
 What will I be doing?
 
 
 
 As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Supervise the efficient operations of reception including check in/out procedures
 </li>
 <li>
 Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
 </li>
 <li>
 Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow and adhere to company brand standards
 </li>
 <li>
 Assist other departments wherever necessary and maintain good working relationships with Team Members
 </li>
 <li>
 Work with your Manager to identify a specific project to complete during your internship placement
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Desire to progress within the Hospitality industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 </li>
 <li>
 Competency in Russian Language
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous supervisory experience
 </li>
 <li>
 Previous experience in the hotel industry
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Supervisor

MAMA SHELTER

<div>
 
 Company Description
 
 
 
 Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
 
 
 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
 
 
 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
 
 
 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
 
 
 Our mission: to bring little moments of happiness to people.
 
 
 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
 
 
 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
 
 
 
 Our commitment to diversity and inclusion:
 
 
 Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
 
 
 
 
 Job Description
 
 
 
 ✨
 
 Be the heart of Mama Shelter Dubai!
 
 As our
 
 Front Office Supervisor
 
 , you&rsquo;ll be the first smile our guests see and the friendly voice they hear. Let&rsquo;s make every arrival and departure a moment to remember! ✨
 
 
 
 THE MISSION?
 
 
 
 
 Lead with Heart
 
 : You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour. ☕✨
 
 
 
 Shift Maestro
 
 : You prepare, delegate, and keep the rhythm of the day flowing&mdash;welcomes, check-ins, check-outs, and everything in between. ️
 
 
 
 Guest Happiness Hero
 
 : Whether it&rsquo;s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling. ️
 
 
 
 Front Desk Flair
 
 : From check-ins to key cards, from payments to smiles&mdash;you handle it all with charm and precision. ️
 
 
 
 Keep it Spotless
 
 : You ensure the lobby shines, the desk is stocked, and every detail is in its place&mdash;because first impressions matter. ✨️
 
 
 
 City Insider
 
 : You know Dubai&rsquo;s secrets&mdash;from shawarma stalls to rooftop sunsets&mdash;and love sharing them with curious guests.
 
 
 
 Safety Guardian
 
 : Guests and Gang are in safe hands with you&mdash;you know the drill on security and emergencies. ️
 
 
 
 Communication Pro
 
 : You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
 
 
 
 Hands-On Spirit
 
 : You don&rsquo;t just supervise&mdash;you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it&rsquo;s done.
 
 
 
 Guest Experience Obsessed
 
 : You live for 100% guest happiness, making sure every detail feels perfectly Mama.
 
 
 
 Mama&rsquo;s Vibes Keeper
 
 : You set the tone&mdash;positive, welcoming, and a little playful&mdash;so both guests and the Gang feel the magic of Mama.
 
 
 
 Qualifications
 
 
 
 
 MADE FOR YOU? ONLY IF&hellip;
 
 
 
 
 You&rsquo;re calm under pressure:
 
 When the lobby gets busy, you keep your cool and get the job done.
 
 
 
 You&rsquo;re a people person:
 
 Friendly, approachable, and a natural at building connections.
 
 
 
 Details are your thing:
 
 You catch every misspelling, misplaced key, and forgotten detail like a hawk.
 
 
 
 You&rsquo;re a quick learner:
 
 New systems, procedures, or challenges? You&rsquo;re ready to adapt and excel.
 
 
 
 You&rsquo;re a team player:
 
 Collaboration makes your world go round, and you&rsquo;re always ready to lend a hand.
 
 
 ️
 
 Confidentiality is key:
 
 Guest information is safe in your capable hands.
 
 
 Additional Information
 
 
 
 YOUR LITTLE EXTRAS:
 
 
 
 
 You&rsquo;re reliable and consistent:
 
 When you say you&rsquo;ll deliver, you always follow through.
 
 
 
 You&rsquo;re a people person:
 
 Guests and teammates love your positive, approachable vibe.
 
 
 
 You build connections:
 
 You take time to know your guests, creating lasting impressions.
 
 
 
 You light up the room:
 
 Your energy lifts everyone around you, making work a joy.
 
 
 
 You&rsquo;re all about the team:
 
 From supporting your colleagues to creating a family-like atmosphere, you make it happen.
 
 
 
 If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable.
 
 
 ✨
 
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