receptionist

front desk receptionist

office administrator

medical receptionist

dental receptionist

front desk supervisor

Marriott International

<div>Additional Information 
Job Number26085128 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

Mgr-Front Desk

We One

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 To ensure the delivery of smooth, efficient and consistent best practice of the functioning of the customer service desk, you will be responsible in delivery bespoke process and procedure of the overall customer service program and for the centre providing all customers excellent services and ensuring that their expectations are constantly met.
 
 
 
 
 
 
 Job Type: Permanent
 
 
 
 
 Salary: 6K AED
 
 
 
 
 
 
 
 Key Tasks:
 
 
 <ul>
 <li>
 Ensure the smooth and efficient operation of the Customer Service Desk by delivering exceptional customer service and consistently meeting customer expectations.
 </li>
 <li>
 Maintain comprehensive knowledge of the property, its facilities, and key attractions within Dubai.
 </li>
 <li>
 Respond to general inquiries from customers and stakeholders at the Customer Service Desk.
 </li>
 <li>
 Keep the Customer Service Team Leader, Supervisor, and Manager informed of customer feedback and service-related issues.
 </li>
 <li>
 Handle incoming telephone calls and respond to customer inquiries promptly and professionally.
 </li>
 <li>
 Maintain accurate records of customer service requests, inquiries, and complaints.
 </li>
 <li>
 Resolve customer complaints in accordance with established policies and procedures.
 </li>
 <li>
 Prepare and reconcile shift cash transactions, ensuring all records are accurate and balanced, and securely deposit funds in compliance with company policies.
 </li>
 <li>
 Support fellow Customer Service team members during busy periods to ensure seamless service delivery.
 </li>
 <li>
 Perform meet-and-greet duties for tour groups, school visits, and other organized events as required.
 </li>
 <li>
 Provide customers with accurate information regarding ongoing promotions and ensure all related procedures are followed correctly.
 </li>
 <li>
 Promote, sell, and upsell Dubai Holding Malls' products and services while adhering to established sales procedures.
 </li>
 <li>
 Manage value-added services, including gift wrapping, stroller rentals, wheelchair loans, lost and found, childcare services, and other customer assistance programs.
 </li>
 <li>
 Maintain accurate inventory records for services and products sold at the Customer Service Desk, ensuring compliance with accounting procedures and reporting discrepancies immediately to the Team Leader or Supervisor.
 </li>
 <li>
 Assist the Customer Service Team Leader and Supervisor in collecting and updating information on in-store promotions, events, and activities to keep the team informed.
 </li>
 <li>
 Coordinate with the Customer Service Team Leader to ensure mall directories are accurate and up to date, reporting any discrepancies promptly.
 </li>
 <li>
 Direct media inquiries to the appropriate Palm Jumeirah Malls department or representative.
 </li>
 <li>
 Report equipment malfunctions, supplier shortages, or any operational issues immediately to the immediate supervisor.
 </li>
 <li>
 Monitor the condition of mall common areas, restrooms, signage, and other public facilities, reporting any maintenance or cleanliness concerns to ensure the mall maintains a high standard of presentation.
 </li>
 <li>
 Ensure brochure racks remain clean, organized, and fully stocked at all times.
 </li>
 <li>
 Maintain the cleanliness, organization, and professional appearance of the Customer Service Desk at all times.
 </li>
 </ul>
 
 
 
</div>

Call Center Agent

Rocky Real Estate

Job Title: Receptionist / Telesales Executive (Female)Job OverviewRocky Real Estate is looking for a professional, presentable, and customer-focused Female Receptionist / Telesales Executive to join our team. This role combines front desk management with customer service and telesales responsibilities. The ideal candidate will be the first point of contact for clients while also supporting the sales team by handling inbound and outbound calls, generating leads, and assisting with client follow-ups.Candidates with experience in customer service, reception, front office, call center, telesales, or the real estate industry are highly preferred.Key Responsibilities<ul><li>Greet and welcome clients and visitors in a professional and courteous manner.</li><li>Manage the front desk, ensuring the reception area remains clean, organized, and welcoming.</li><li>Answer, screen, and direct incoming phone calls and respond to general inquiries.</li><li>Handle incoming and outgoing mail, courier services, and maintain visitor logs.</li><li>Schedule meetings, maintain appointment calendars, and coordinate meeting room bookings.</li><li>Provide administrative support, including filing, data entry, document preparation, photocopying, and record management.</li><li>Conduct outbound calls to prospective clients and follow up on inquiries generated through marketing campaigns and property portals.</li><li>Promote the company's real estate projects and services over the phone.</li><li>Qualify leads, schedule property viewings, and coordinate with the sales team.</li><li>Build and maintain strong relationships with clients by providing excellent customer service.</li><li>Update and maintain accurate client information in the CRM system.</li><li>Handle client inquiries, address objections professionally, and support the sales team in achieving conversion targets.</li><li>Assist the HR and Administration team with additional tasks as required.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Reception, Customer Service, Front Office, Telesales, Call Center, or the Real Estate industry.</li><li>Previous experience in real estate is an added advantage.</li><li>Willingness and confidence to handle telesales and client follow-up activities.</li><li>Excellent communication and interpersonal skills in English (Arabic is an advantage).</li><li>Strong customer service orientation with a friendly and professional attitude.</li><li>Good sales, negotiation, and relationship-building skills.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is a plus.</li><li>Excellent organizational and multitasking abilities.</li><li>Well-groomed, presentable, and able to work in a fast-paced environment.</li><li>High school diploma or equivalent; additional certification in Office Administration or Customer Service is an advantage.</li></ul>Work LocationDubai, UAE (In-person)Job Type: Full-timeWork Location: In person

Receptionist

Easy cut gents salon

ReceptionistLocation: Dubai, UAE Employment Type: Full-time Salary: AED 3,000 per monthJob SummaryWe are looking for a professional, friendly and well-organized Receptionist to join our team in Dubai. The successful candidate will welcome visitors, handle calls, manage appointments and support daily administrative operations.The ideal candidate will have good communication skills, a professional attitude and the ability to manage multiple tasks efficiently.Key Responsibilities<ul><li>Welcome visitors and provide a professional first point of contact.</li><li>Answer, screen and direct incoming phone calls.</li><li>Respond to general enquiries by phone, email and in person.</li><li>Manage appointments, meeting schedules and visitor bookings.</li><li>Maintain the reception area and keep it clean and organized.</li><li>Receive, sort and distribute mail, deliveries and courier packages.</li><li>Maintain visitor records and follow company access procedures.</li><li>Support the team with data entry, filing, printing and document preparation.</li><li>Coordinate meeting rooms and prepare them when required.</li><li>Monitor office supplies and report shortages to management.</li><li>Assist with basic administrative and clerical duties.</li><li>Handle confidential information professionally.</li><li>Perform other reception and administrative duties as assigned.</li></ul>Requirements<ul><li>Previous experience as a Receptionist, Front Desk Officer, Customer Service Representative or in a similar role is preferred.</li><li>Good verbal and written communication skills in English.</li><li>Professional appearance and customer-service attitude.</li><li>Basic knowledge of Microsoft Office, email and office systems.</li><li>Strong organization and time-management skills.</li><li>Ability to manage calls, visitors and administrative tasks efficiently.</li><li>Attention to detail and accuracy.</li><li>Reliable, punctual and able to work as part of a team.</li><li>Availability to work on-site in Dubai.</li></ul>Application RequirementsPlease submit:<ul><li>Updated CV</li><li>Current location</li><li>Notice period or earliest available joining date</li><li>Summary of relevant reception or customer-service experience</li></ul>We are an equal-opportunity employer.Employment decisions are based on relevant skills, qualifications, experience and business requirements.Pay: AED3,000.00 per monthExperience:<ul><li>Front desk: 3 years (Required)</li></ul>Work Location: In person

Grand Central Hotel

Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.RECEPTIONIST DUTIES &amp; RESPONSIBILITIES:<ul><li>Welcome and greet guests in a friendly demeanor</li><li>Inform guests about the hotel rates and services</li><li>Sales of rooms through walk-ins and phone queries</li><li>Ensure proper room allocation</li><li>Register, check-in and check-out guests</li><li>Listen and respond to guest queries and requests both in-person and on phone</li><li>Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests</li><li>Maintain a neat and orderly front desk and reception area</li></ul>QUALIFICATION AND WORK EXPERIENCE:<ul><li>2 - 3 years of practical experience in front office position in a hotel in UAE, preferably Dubai</li><li>good oral and written communication skills</li><li>strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems</li><li>strong presentation and platform skills and friendly demeanor</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per monthWork Location: In person

Hotel Receptionist

Nagem Dental Clinic

Pay: 3,000.00 (AED)-4,000.00 (AED) per monthJob Description:MUST HAVE PREVIOUS DHA EXPERIENCEWe are seeking a friendly, professional, and organised Receptionist to be the first point of contact for our patients. The ideal candidate will manage front-desk operations, provide exceptional customer service, maintain smooth patient flow, and support the clinical and administrative team. Experience in a dental or medical clinic is highly preferred. MUST HAVE PREVIOUS DHA EXPERIENCEKey Responsibilities Patient Communication &amp; Front Desk Duties<ul><li>Greet patients warmly and ensure a positive first impression.</li><li>Manage inbound calls, WhatsApp, and clinic messages with quick response times.</li><li>Schedule, reschedule, and confirm patient appointments using the clinic&rsquo;s PMS.</li><li>Provide information on treatments, pricing, offers, and insurance when required.</li><li>Handle patient check-ins and check-outs, including forms and consent processes.</li></ul>Administrative &amp; Operational Tasks<ul><li>Maintain an organised reception area and uphold clinic cleanliness standards.</li><li>Verify insurance eligibility (if applicable) and assist with claims processing.</li><li>Manage daily appointment lists, doctor schedules, and patient follow-ups.</li><li>Collect payments (cash, card, Tabby/Tamara if applicable) and issue receipts.</li><li>Ensure accurate entry of patient records into the PMS</li><li>Support marketing/admin tasks such as reminders, recall messages, and patient reactivation campaigns.</li></ul>Customer Service &amp; Patient Experience<ul><li>Ensure patients feel welcomed, comfortable, and informed throughout their visit.</li><li>Handle patient complaints professionally and escalate issues when necessary.</li><li>Promote ongoing treatments, promotions, and patient loyalty programs.</li><li>Encourage Google Reviews and patient feedback to support clinic reputation.</li></ul>Requirements<ul><li>Good command of English; additional languages are a plus.</li><li>Minimum 1&ndash;2 years of experience as a receptionist, preferably in a dental or medical facility.</li><li>Knowledge of dental terminology, common treatments, and clinic workflow preferred.</li><li>Strong computer skills and experience with clinic PMS or scheduling systems.</li><li>Excellent communication, multitasking, and interpersonal skills.</li><li>Presentable, professional, and patient-focused.</li></ul>Preferred Skills<ul><li>Ability to work under pressure and manage busy patient flow.</li><li>Sales-oriented mindset to support treatment acceptance and booking conversions.</li><li>Knowledge of DHA regulations and file management processes.</li><li>Experience handling cash and digital payment systems.</li></ul>MUST HAVE PREVIOUS DHA EXPERIENCEPlease email Nagemclinc@gmail.comJob Type: Full-timeWork Location: In personPay: AED3,000.00 - AED4,000.00 per hourWork Location: In person

Medical Receptionist

ONEA Clinic LLC

About the RoleWe are seeking a polished, welcoming, and highly organized Female Arabic Receptionist to be the face of our premium aesthetic medical centre. As the first point of contact for our patients, you will play a crucial role in delivering a luxury, VIP customer service experience, managing front-desk operations, and ensuring a seamless flow of patient appointments.STRICT DEALBREAKERS: Please read carefully before applying. Your application WILL NOT be considered if you do not meet all three of the following criteria:<ul><li>Aesthetics Experience: You must have prior experience working as a receptionist strictly within an Aesthetic Medical Centre, Cosmetic Clinic, or Dermatology center.</li><li>UAE Experience: You must have a minimum of 1 year of verifiable receptionist experience within the UAE.</li><li>Dubai Resident: You must currently live in Dubai.</li></ul>Key Responsibilities<ul><li>Patient Welcoming: Greet patients and guests with a warm, professional, and upscale demeanor as they enter the clinic.</li><li>Appointment Management: Handle incoming phone calls, WhatsApp inquiries, and emails to schedule, confirm, and reschedule patient appointments accurately.</li><li>Front-Desk Operations: Manage patient check-ins and check-outs, open medical files, and coordinate smoothly with doctors, nurses, and therapists regarding daily schedules.</li><li>Billing &amp; Invoicing: Process payments (cash, credit cards) accurately, issue invoices, and manage the daily cash register closing.</li><li>Clinic Presentation: Ensure the reception and waiting areas are continuously immaculate, pristine, and aligned with luxury clinic standards.</li></ul>Requirements &amp; Qualifications<ul><li>Gender/Language: Female Arabic speaker with fluent English (spoken and written) to effectively communicate with our diverse patient base.</li><li>Industry Experience (Dealbreaker): Proven working background in a dedicated Aesthetic or Cosmetic Clinic. Familiarity with aesthetic treatments and medical clinic workflows is required.</li><li>UAE Experience (Dealbreaker): Minimum 1+ years of face-to-face customer service or receptionist experience in the UAE.</li><li>Location (Dealbreaker): Current resident of Dubai.</li><li>Skills: Excellent communication, multitasking, and telephone etiquette. Highly presentable with a polished, professional appearance suitable for the beauty and aesthetics industry.</li><li>Tech-Savvy: Proficient in using clinic management/CRM software and MS Office.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Is you UAE resident visa on your own or family or free lance?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>AESTHETIC AND COSMETIC: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Female Arabic Receptionist

Explore 80+ Front desk supervisor in Dubai this August. Find roles across top companies and apply now to boost your career.

80 front desk supervisor jobs In Dubai

Mgr-Front Desk

Call Center Agent

Receptionist

Receptionist

Hotel Receptionist

Medical Receptionist

Female Arabic Receptionist