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customer service representative Jobs in Dubai

customer service representative

front desk supervisor

Courtyard by Marriott® Al Barsha Dubai

<div>
 
 Courtyard by Marriott Al Barsha is seeking a dedicated and service-oriented
 
 Front Office Supervisor
 
 to lead our Front Office team. The ideal candidate will bring leadership experience, operational expertise, and a passion for delivering exceptional guest service.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supervise daily Front Office operations, ensuring smooth check-in/check-out processes
 </li>
 <li>
 Lead, train, and motivate Front Desk Associates to uphold Marriott standards
 </li>
 <li>
 Handle guest requests, feedback, and complaints with professionalism and urgency
 </li>
 <li>
 Ensure the team is fully proficient in
 
 OPERA, etc.
 
 </li>
 <li>
 Maintain proper shift handovers, reports, and audit processes
 </li>
 <li>
 Support Front Office leadership in maximizing guest satisfaction and operational efficiency
 </li>
 <li>
 Coordinate closely with Housekeeping, Engineering, and other departments
 </li>
 <li>
 Uphold Marriott brand standards and ensure compliance with company policies
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum
 
 2 years of experience
 
 in a Front Office Supervisor or Team Leader role in a 4/5-star hotel
 </li>
 <li>
 Strong hands-on experience with
 
 OPERA PMS
 
 </li>
 <li>
 Marriott experience is preferred
 </li>
 <li>
 Proven leadership and team management skills
 </li>
 <li>
 Excellent communication, interpersonal, and problem-solving abilities
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays
 </li>
 <li>
 Fluent in English (additional languages are an advantage)
 </li>
 </ul>
 
 
</div>

Front Office Supervisor

THE PIANO GALLERY

Job Title: Front Desk Supervisor Location: UAE (Multiple Branches) Employment Type: Full-Time Driving License Required: YesAbout the Role: We are seeking an experienced and dynamic Front Desk Supervisor to oversee the performance and coordination of Front Desk staff across 25+ branches. This role requires strong leadership, the ability to travel between branches, and a passion for delivering exceptional customer service.Key Responsibilities:<ul><li>Supervise and manage all Front Desk employees (FDWs) across branches.</li><li>Conduct regular branch visits to ensure adherence to company standards, customer service protocols, and front desk SOPs.</li><li>Train new FD staff and conduct periodic refresher training to ensure service excellence.</li><li>Address escalated customer service issues and ensure prompt resolution.</li><li>Monitor attendance, grooming, punctuality, and overall performance of FD staff.</li><li>Coordinate scheduling, leave planning, and branch coverage for FD teams.</li><li>Assist with recruitment, onboarding, and evaluation of front desk staff.</li><li>Ensure all front desks are well-organized, fully equipped, and aligned with brand image.</li><li>Work closely with the Operations and HR teams to implement improvements and manage branch-specific needs.</li></ul>Requirements:<ul><li>Minimum 2&ndash;4 years of supervisory experience in front desk/customer service roles, preferably in a multi-branch setup.</li><li>Valid UAE driving license is mandatory.</li><li>Strong communication, leadership, and organizational skills.</li><li>Ability to multitask, manage priorities, and handle pressure in a fast-paced environment.</li><li>Knowledge of customer service systems, scheduling tools, and reporting processes.</li><li>Willingness to travel frequently within the UAE.</li></ul>Job Type: Full-time

Front Desk Manager (Femaleapplicants)

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Take ownership and responsibility for Duty Management shifts</li><li>Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms</li><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Programme (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required</li><li>College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li><li>Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations</li></ul></div>

Night Manager

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
 
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.<h4 class="jobSectionHeader"> 
Your day to day

We like to lead from the front. So, we're looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You'll champion our 'one team' approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions 
 
Every day is different at IHG, but you'll mostly be:
<ul><li>Leading the way - managing guest experiences, team performance and hotel operations</li><li>Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li>Developing your team's skills to drive results that positively impact on hotel performance</li><li>Having authentic conversations with guests to resolve issues, queries or concerns</li><li>Being first point of contact for any critical emergency situations</li></ul> 
What we need from you
<ul><li>Minimum Diploma or equivalent, some college preferred</li><li>2 years' front desk/guest service leader experience</li><li>Must be fluent in spoken and written English
</li><li>Other languages may be preferred
</li><li>Basic mathematics skills</li><li>Excellent communication, problem solving, reasoning and motivational skills</li><li>Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li>Working knowledge of hotel property management systems like Opera beneficial</li><li>Willingness to work evenings and weekends</li></ul> 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Night Manager (Arabic Speaker)

IHG Hotels & Resorts

<div><div>Franchise Hotel - Night Manager (Arabic Speaker)
<div></div><div><div>Hotel Brand: VOCO Hotels
 
Location: United Arab Emirates, Dubai
Hotel: VX Monaco Hotel &ndash; Dubai World Islands - (DXBCA)
Job number: FRDXBCA3666<div> 
 
 
</div></div><div><div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.</div> 

<div>About Us

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
 
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. 
Your day to day

We like to lead from the front. So, we&rsquo;re looking for a Night Manager who sets their own high standards across everything from cleanliness to productivity. You&rsquo;ll champion our &lsquo;one team&rsquo; approach to make sure you and your team deal effectively and efficiently with all guest complaints, queries and suggestions 
 
Every day is different at IHG, but you&rsquo;ll mostly be:
<ul><li>Leading the way &ndash; managing guest experiences, team performance and hotel operations</li><li>Prioritising workload and ensuring your team deliver authentic, memorable experiences</li><li>Developing your team&rsquo;s skills to drive results that positively impact on hotel performance</li><li>Having authentic conversations with guests to resolve issues, queries or concerns</li><li>Being first point of contact for any critical emergency situations</li></ul> 
What we need from you
<ul><li>Minimum Diploma or equivalent, some college preferred</li><li>2 years&rsquo; front desk/guest service leader experience</li><li>Must be fluent in spoken and written English
</li><li>Other languages may be preferred
</li><li>Basic mathematics skills</li><li>Excellent communication, problem solving, reasoning and motivational skills</li><li>Long periods of standing in the front desk areas and occasional lifting of heavy items</li><li>Working knowledge of hotel property management systems like Opera beneficial</li><li>Willingness to work evenings and weekends</li></ul> 
What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you&rsquo;ll become part of our hotel family.</div></div></div></div></div>

Emirates Sports Hotel LLC

Job descriptionPlease DO NOT APPLY if you are not currently based in the UAE!!Key Duties and Responsibilities:<ul><li>Manage day-to-day operations of the front desk, ensuring efficient check-in/out, room allocation, and reservation coordination.</li><li>Conduct daily shift briefings and handover reports to ensure smooth communication between shifts.</li><li>Supervise and guide reception, security, and housekeeping staff on shift.</li><li>Monitor queue management, ensure minimal wait times, and resolve backlogs at the reception.</li><li>Act as the main contact point for inspections (DTCM, DSC, Dubai Municipality), ensuring all reception-related documentation and operations are compliant</li><li>Serve as the Happiness Manager, ensuring emotional and service satisfaction for all guests.</li><li>Personally welcome VIP guests, and manage long-stay, returning, or sensitive guests.</li><li>Monitor guest mood, staff empathy levels, and interpersonal engagement at every touch point.</li><li>Review all guest feedback from Google, Booking.com, WhatsApp, TripAdvisor, and in-person and initiate improvement actions.</li><li>Take immediate ownership of unresolved guest matters until fully resolved and communicated back.</li><li>Lead on-site action in case of medical incidents, fire alarms, safety breaches, or complaints.</li><li>Coordinate with other departments to resolve operational issues without delay.</li><li>Maintain daily quality checks of reception area cleanliness, presentation, and staff uniforms.</li><li>Ensure all signage, furniture, guest amenities, and lighting in the reception area are functioning and presentable.</li><li>Identify maintenance glitches and coordinate immediate resolution with the engineering team.</li><li>Monitor security presence, camera coverage, and report incidents or service gaps.</li><li>Train reception staff on soft skills, hospitality etiquette, conflict resolution, and guest empathy.</li><li>Actively coach team on maintaining calm, professional demeanours during peak hours or stressful situations.</li><li>Lead by example during high-pressure moments, visibly setting the tone of excellence.</li><li>Participate in performance reviews, input staff KPI performance, and recommend reward/penalty suggestions.</li></ul>Qualifications:<ul><li>Bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field.</li><li>Minimum 3-4 years&rsquo; experience in hotel reception/front office operations in the UAE</li><li>Strong emotional intelligence, calm under pressure, and a solution-driven attitude</li><li>Fluency in English-Additional languages are an advantage (Arabic or Russian)</li><li>Knowledge of health, safety, and security protocols in a hospitality environment.</li></ul>Technical Skills:<ul><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Familiarity with booking systems, check-in/check-out procedures, and concierge services.</li><li>Familiar with hospitality platforms (PMS, booking engines, CRM)</li><li>Comfortable with mobile platforms (WhatsApp, review monitoring, internal chat groups)</li></ul>Skills &amp; Competencies:<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in front office systems (e.g., Opera, PMS systems).</li><li>Solid problem-solving and conflict resolution skills.</li><li>Ability to remain calm and professional under pressure.</li><li>High level of customer service orientation.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hospitality Management: 4 years (Required)</li><li>Hotel Administration: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Reception Duty Manager

StarKids Salon & Spa

Receptionist / Supervisor &ndash; StarKids Salon (New Branch &ndash; JVC)Location: Circle Mall, Jumeirah Village Circle, Dubai Job Type: Full-time Experience: Minimum 3 years in salon reception plus supervisor roleAbout Us StarKids Salon is a fast-growing, family-friendly salon brand specialising in children&rsquo;s hair and beauty services. After successful operations in Dubai Festival City Mall and participation in high-profile community events, we are excited to open our new branch in Circle Mall, JVC.We are looking for a dedicated and energetic Receptionist / Supervisor to join our team and help us deliver an exceptional experience to every child and parent who walks through our doors.Key Responsibilities<ul><li>Greet and welcome clients with a warm, professional attitude.</li><li>Manage bookings (phone, WhatsApp, walk-ins, and Zenoti online system).</li><li>Coordinate staff schedules and support daily operations.</li><li>Supervise team performance and ensure smooth salon workflow.</li><li>Handle customer queries or concerns with tact and care.</li><li>Maintain salon cleanliness and brand standards.</li><li>Report to the Head of Operations and support branch-level KPIs.</li></ul>Requirements<ul><li>Previous experience in a reception/supervisory role is essential.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organisational and multitasking abilities.</li><li>Tech-savvy (basic computer skills and booking software).</li><li>Must enjoy working around children and families.</li><li>Positive, proactive, and dependable work ethic.</li></ul>Job Type: Full-time

Receptionist cum Supervisor

Explore 489+ Front desk supervisor in Dubai this September. Find roles across top companies and apply now to boost your career.

489 front desk supervisor jobs IN Dubai

Front Office Supervisor

Front Desk Manager (Femaleapplicants)

Night Manager

Franchise Hotel - Night Manager (Arabic Speaker)

Franchise Hotel - Night Manager (Arabic Speaker)

Reception Duty Manager

Receptionist cum Supervisor