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SAFIR DOHA HOTEL

Job Title: Receptionist / Front Office Agent Location: Doha, Qatar Company: Safir Doha Hotel Job Type: Full-TimeJob DescriptionSafir Doha Hotel is seeking a friendly, professional, and customer-oriented Receptionist / Front Office Agent to join our Front Office team. The successful candidate will be responsible for providing excellent guest service, ensuring smooth check-in and check-out procedures, and assisting guests with their inquiries to create a positive hotel experience.Key Responsibilities<ul><li>Greet and welcome guests in a professional and courteous manner.</li><li>Handle guest check-in and check-out procedures efficiently.</li><li>Manage reservations, room assignments, and guest requests.</li><li>Answer phone calls and respond to guest inquiries promptly.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Coordinate with Housekeeping and other departments to ensure guest satisfaction.</li><li>Handle guest complaints and escalate issues when necessary.</li><li>Maintain accurate guest records and billing information in the hotel system.</li><li>Ensure the reception area is organized and presentable at all times.</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s Degree in Hospitality Management or related field is preferred.</li><li>Minimum 1&ndash;2 years of experience in Front Office or customer service, preferably in the hospitality industry.</li><li>Good communication and interpersonal skills.</li><li>Presentable, friendly, and professional attitude.</li><li>Ability to work in rotational shifts, including weekends and holidays.</li><li>Knowledge of hotel reservation systems and Microsoft Office is an advantage.</li></ul>Preferred Qualifications<ul><li>Previous experience working in a hotel Front Office.</li><li>Knowledge of PMS systems (Opera or similar) is an advantage.</li><li>Multilingual skills are a plus.</li></ul>Job Type: Full-time

Receptionist

Hilton

<div>Guest Relation Agent | Hilton Salwa
A Guest Relations Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing?
As Guest Relations Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Relations Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for?
Guest Relations Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relation Agent | Hilton Salwa

Mandarin Oriental

<div>
 Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
 
 
 
 As Guest Services Agent
 
 
 , you will be responsible for the following duties:
 
 
 
 <ul>
 <li>
 Greet, check-in, and escort guests promptly to their rooms
 </li>
 <li>
 Address special guest preferences recorded in guest history profiles
 </li>
 <li>
 Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy
 </li>
 <li>
 Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
 </li>
 <li>
 Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience
 </li>
 <li>
 Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues
 </li>
 <li>
 Print and drop cash out, adjustment slips, paid out voucher, and bank count reports
 </li>
 <li>
 Communicate clearly with the Night Duty Manager and Accounting Department
 </li>
 <li>
 Establish a good working knowledge of the Hotel outlets and products
 
 
 </li>
 </ul>
 
 As Guest Services Agent, We Expect From You
 
 
 
 <ul>
 <li>
 Friendly, enthusiastic, passionate, Sociable
 </li>
 <li>
 Engaging, Genuine, Organised
 </li>
 <li>
 Minimum of 1 year of Front Office experience
 </li>
 <li>
 Minimum 2 years of experience working in a 5-star hotel environment
 </li>
 <li>
 Previous experience working in the Middle East Region is an advantage
 </li>
 <li>
 Strong command of Microsoft Office products ,HMS
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 <li>
 A competitive salary and benefits packages
 </li>
 <li>
 Transportation and Housing provided
 </li>
 <li>
 Relocation and Vacation Tickets
 
 
 </li>
 </ul>
 
 We&rsquo;re Fans. Are you?
 
</div>

Guest Services - Agent

Fairmont

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
As a Guest Experience Agent, you are responsible for curating personalised and memorable guest experiences throughout the stay. Acting as a key point of contact for in-house guests, you proactively engage, anticipate needs, resolve concerns, and ensure every interaction reflects the luxury standards and brand values of Fairmont.
Key Responsibilities<ul><li>
Welcome and engage with guests in public areas, fostering genuine connections</li><li>
Anticipate guest preferences and deliver tailored experiences</li><li>
Handle guest inquiries, special requests, and concerns promptly and professionally</li><li>
Proactively follow up on guest satisfaction throughout the stay</li><li>
Coordinate amenities, celebrations, and personalized touches for VIPs, repeat guests, and special occasions</li><li>
Manage and resolve guest complaints with empathy and efficiency</li><li>
Take ownership of service recovery, ensuring timely follow-up and guest satisfaction</li><li>
Monitor guest feedback platforms and internal reports to identify improvement opportunities</li><li>
Maintain detailed records of guest preferences and service actions in the system</li><li>
Liaise closely with Housekeeping, Front Office, Food &amp; Beverage, Concierge, and other departments to ensure seamless service delivery</li><li>
Ensure guest requests are communicated clearly and executed to luxury standards</li><li>
Support operational teams in delivering consistent, high-quality guest experiences</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in Hospitality Management or a related field preferred</li><li>
Previous experience in Guest Relations in a luxury hotel and/or resort</li><li>
Excellent verbal and written communication skills in English (additional languages are an asset)</li><li>
Strong emotional intelligence and problem-solving skills</li><li>
Ability to handle sensitive situations with discretion and professionalism</li></ul></div>

Guest Experience Agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26017172
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 Asistir al personal para acelerar los pagos problem&aacute;ticos (p. ej. problemas al procesar las tarjetas de cr&eacute;dito). Hacer un seguimiento con el hu&eacute;sped para comprobar que quede satisfecho con la soluci&oacute;n de sus problemas. Procesar todos los registros de ingreso de los hu&eacute;spedes mediante la confirmaci&oacute;n de las reservaciones, la asignaci&oacute;n de las habitaciones y la entrega y activaci&oacute;n de las llaves de las habitaciones. Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de d&eacute;bito o cr&eacute;dito. Anticiparse a las situaciones en las que se agota la disponibilidad de habitaciones y obtener alojamiento alternativo satisfactorio en caso de que el hotel no pueda alojar a los hu&eacute;spedes con reservaciones. Procesar todas las partidas de los hu&eacute;spedes, incluidos los cargos cuestionados o que se originan al abandonar la habitaci&oacute;n fuera de horario. Atender, registrar y procesar todas las llamadas, los mensajes, las solicitudes, las preguntas o las inquietudes de los hu&eacute;spedes. Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento para que las habitaciones se encuentren en perfectas condiciones al ingresar los hu&eacute;spedes. Preparar informes diarios (cantidad de llegadas y salidas), identificar solicitudes especiales y revisar los informes para comprobar su exactitud. Cobrar los cheques personales y los cheques de viajero de los hu&eacute;spedes. Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la informaci&oacute;n pertinente en los registros. Computar la caja al comenzar y finalizar el turno. Balancear y entregar los recibos seg&uacute;n las especificaciones de Contabilidad. Asistir a la gerencia en la capacitaci&oacute;n, motivaci&oacute;n y entrenamiento de los empleados; y servir como mentor o mentor departamental. Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad. Cumplir con todas las pol&iacute;ticas y los procedimientos de la compa&ntilde;&iacute;a; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la informaci&oacute;n patentada. Anticiparse a las necesidades de servicio de los hu&eacute;spedes y atenderlas. Hablar con los dem&aacute;s utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los tel&eacute;fonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los dem&aacute;s. Asegurar el cumplimiento de las expectativas y los est&aacute;ndares de calidad. Estar de pie, tomar asiento o caminar durante un per&iacute;odo prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos.Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
 
 
 APTITUDES DESEABLES
 
 
 Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General.
 
 
 Experiencia laboral af&iacute;n:Al menos 1 a&ntilde;o de experiencia laboral af&iacute;n.
 
 
 Experiencia como supervisor:No se requiere experiencia como supervisor.
 
 
 Licencia o certificaci&oacute;n:Ninguna
 
 
 
 En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de or&iacute;genes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusi&oacute;n de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condici&oacute;n de veterano u otras caracter&iacute;sticas protegidas por la legislaci&oacute;n vigente.
 
 
 
 En Westin, nos comprometemos a empoderar a los hu&eacute;spedes para que recuperen el control y mejoren su bienestar cuando m&aacute;s lo necesitan mientras viajan, asegur&aacute;ndonos de que lleguen a ser la mejor versi&oacute;n de s&iacute; mismos. Para lograr nuestra misi&oacute;n de convertirnos en la marca de bienestar destacada en el sector hotelero, necesitamos empleados apasionados y comprometidos para hacer realidad los programas &uacute;nicos de la marca. Queremos que nuestros empleados adopten sus propias pr&aacute;cticas de bienestar tanto dentro como fuera del hotel. Eres el candidato ideal de Westin si eres apasionado, activo y te enorgulleces de c&oacute;mo mantienes tu bienestar, adem&aacute;s de ser optimista y aventurero.
 
 Estar&aacute;s
 
 donde puedes llevar a cabo tu mejor trabajo,
 
 comenzar&aacute;s
 
 a cumplir tu prop&oacute;sito,
 
 formar&aacute;s parte
 
 de un incre&iacute;ble equipo mundial y
 
 te convertir&aacute;s
 
 en tu mejor versi&oacute;n.
</div>

Agent-Front Desk-Lead

ABH Real Estate Qatar

Job SummaryWe are seeking a proactive and organized HR Assistant to support the recruitment, training, and performance management of our sales and real estate agents. The role focuses on interviewing candidates, coordinating training programs, and monitoring agent performance to ensure productivity and growth.Key ResponsibilitiesRecruitment &amp; InterviewingConduct initial interviews for sales and real estate agent candidatesScreen CVs, assess candidate suitability, and coordinate interview schedulesSupport onboarding and hiring documentationTraining &amp; DevelopmentPrepare and organize training programs for new and existing agentsCoordinate sales, real estate, and soft-skills training sessionsTrack training attendance and evaluate training effectivenessPerformance MonitoringMonitor and follow up on real estate agent performancePrepare performance reports (sales targets, KPIs, attendance, productivity)Support management with performance improvement plansHR &amp; Administrative SupportMaintain employee records and HR documentationAssist with HR policies, procedures, and complianceAct as a point of contact for agents regarding HR-related mattersQualifications &amp; SkillsBachelor&rsquo;s degree in Human Resources, Business Administration, or related fieldExperience in HR, recruitment, or sales support (real estate experience is a plus)Strong communication and interviewing skillsAbility to organize training sessions and follow performance metricsGood knowledge of MS Office / HR systemsDetail-oriented, professional, and proactiveJob Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,000.00 per month

HR Assistant

Are you a highly motivated and sales-driven professional ready to make your mark in the thriving Doha Real Estate market? ABH Real Estate, the two-time winner of the prestigious Luxury Lifestyle Real Estate Agency of the Year (2022 &amp; 2023), is looking for ambitious agents to join our elite team.We are a market leader dedicated to serving expatriates, corporates, investors, and locals with excellence in residential rentals, sales, property management, and relocation services. If you thrive in a high-earning, supportive, and accredited environment, we want to hear from you.Real Estate Agent - RentLocation: Doha, Qatar Reports to: Agency Manager / Sales DirectorWhat You'll Do: Key ResponsibilitiesAs a Real Estate Agent at ABH, you will be on the front lines, helping clients find their perfect property in Doha. Your main focus will be on closing deals and building lasting client relationships:<ul><li>Property Acquisition &amp; Listing: Source and list new properties available for rent and sale across the Doha market.</li><li>Lead Management: Contact and effectively qualify warm leads provided directly by ABH Real Estate (say goodbye to cold-calling from scratch!).</li><li>Client Engagement: Conduct professional property viewings and nurture strong, trust-based client relationships.</li><li>Negotiation &amp; Closing: Expertly negotiate terms and successfully close sales and rental deals.</li><li>Service Excellence: Provide outstanding post-sale/rental service and follow-up to ensure client satisfaction and referrals.</li><li>Data Management: Maintain accurate and up-to-date client and property data within our professional CRM system.</li></ul>What You'll Bring: Requirements<ul><li>A strong, demonstrable passion for sales or exceptional customer service.</li><li>Excellent English communication skills (both verbal and written).</li><li>A valid driving license and reliable means of transport for property viewings.</li><li>Strong presentation and organizational skills.</li><li>Familiarity with the Doha property market is a plus, but not mandatory&mdash;we provide comprehensive training!</li><li>Arabic language skills are a significant advantage.</li></ul>What We Offer: The ABH AdvantageWe are committed to empowering our agents with the tools and support needed for success and high earnings:<ul><li>Qualified Leads: Receive pre-qualified leads weekly so you can focus on selling, not sourcing.</li><li>Official Accreditation: Work with the trust and credibility of MOJ Broker Cards (official government accreditation), supplied by ABH.</li><li>Full Support: We handle all property marketing hassle for you. Our dedicated team manages the heavy lifting so you can focus solely on your clients.</li><li>Professional Toolkit: Access to a professional CRM and essential digital tools.</li><li>Training &amp; Mentorship: Continuous ongoing training and mentorship to help you grow your expertise and earnings.</li><li>Dynamic Culture: Join a positive, motivated, and collaborative team environment.</li></ul>High-Potential Compensation StructureThis is a role where your hard work directly translates into high rewards.<ul><li>Competitive Commission: Earn a commission rate of 40%-50% per closed deal, based on your experience and performance.</li><li>Performance Bonuses: Opportunities for lucrative monthly performance bonuses.</li><li>High Earning Potential: Our top agents consistently earn between QAR 15,000 to QAR 30,000+ per month.</li></ul>Ready to elevate your career and work with the best in Doha? Apply today and let's achieve excellence together!Job Type: Full-timeWork Location: In person

Rent agent - Part Time

Explore 466+ Front office agent in Doha this March. Find roles across top companies and apply now to boost your career.