administrative assistant

executive assistant

office administrator

front desk receptionist

office assistant

front office assistant

HEALTHPOINT DENTAL CARE

<ul><li>Job Title: Dental Receptionist</li><li>Location: Dubai, UAE</li><li>Job Type: Full-Time</li></ul>Job Description:We are a growing dental clinic looking to hire a reliable and enthusiastic receptionist who is fluent in Tagalog and has a basic background in social media. The ideal candidate will serve as the first point of contact for our patients and also support our online presence through simple videos or live streams.Responsibilities:<ul><li>Greet and assist patients with a warm and professional attitude</li><li>Manage appointments, phone calls, and patient inquiries</li><li>Handle patient check-in and check-out procedures</li><li>Assist with creating short videos for social media (TikTok, Instagram, etc.)</li><li>Confidently appear on camera for clinic promotions or informational videos</li><li>Coordinate with the marketing team for online promotions</li></ul>Requirements:<ul><li>Fluent in Tagalog and English (verbal &amp; written)</li><li>Previous receptionist or front desk experience (preferred)</li><li>Comfortable using basic computer systems and appointment software</li><li>Confident, presentable, and customer-service oriented</li><li>Basic knowledge of TikTok or content creation is a plus</li><li>Positive attitude and a willingness to learn</li></ul>Salary: To be discussed during the interviewStart Date: ImmediateJob Type: Full-timeLanguage:<ul><li>Tagalog (Required)</li></ul>Work Location: In person

Dental Receptionist

DoubleTree by Hilton Port Saeed

Role DescriptionThe Assistant Revenue Manager is a full-time, on-site role based in Dubai, responsible for supporting the optimization of room revenue and overall profitability for the property. This role involves monitoring daily pick-up, demand trends, and market conditions, while assisting in forecasting, pricing, and inventory control. The Assistant Revenue Manager collaborates closely with Sales, Marketing, Reservations, and Front Office teams to implement revenue strategies and ensure accurate rate loading in all distribution channels. The role includes preparing regular revenue reports, analyzing performance against targets, and recommending tactical actions to maximize RevPAR and contribution margins. The Assistant Revenue Manager also helps maintain compliance with revenue recognition and financial policies and supports the continuous improvement of revenue management processes and systems.Qualifications<ul><li>Candidates should possess strong Revenue Management and Revenue Recognition skills, with experience in hotel or hospitality environments.</li><li>Candidates should possess solid Finance and Accounting skills, including understanding of budgets, forecasts, and basic financial reporting.</li><li>Candidates should possess robust Analytical Skills, with the ability to interpret data, identify trends, and translate insights into actionable strategies.</li><li>Relevant experience with hotel revenue systems, PMS/CRS, and channel management tools is beneficial.</li><li>Bachelor&rsquo;s degree in Finance, Accounting, Business, Economics, Hospitality Management, or a related field is preferred.</li><li>Strong Excel proficiency, attention to detail, and the ability to work collaboratively with cross-functional teams are advantageous.</li><li>Effective communication skills in English; additional languages common in the region are an asset.</li></ul>Job Type: ContractWork Location: In person

Assistant Revenue Manager

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

The Meydan Hotel

<div>Duty Manager
 
(20267) 
Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 
Job Summary
The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.
Key Responsibilities
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul>Skills, Experience &amp; Educational Requirements
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li> 
</ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Duty Manager

Le Méridien Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26087466
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Office Supervisor

Rocky Real Estate

Job Title: Receptionist / Telesales Executive (Female)Job OverviewRocky Real Estate is looking for a professional, presentable, and customer-focused Female Receptionist / Telesales Executive to join our team. This role combines front desk management with customer service and telesales responsibilities. The ideal candidate will be the first point of contact for clients while also supporting the sales team by handling inbound and outbound calls, generating leads, and assisting with client follow-ups.Candidates with experience in customer service, reception, front office, call center, telesales, or the real estate industry are highly preferred.Key Responsibilities<ul><li>Greet and welcome clients and visitors in a professional and courteous manner.</li><li>Manage the front desk, ensuring the reception area remains clean, organized, and welcoming.</li><li>Answer, screen, and direct incoming phone calls and respond to general inquiries.</li><li>Handle incoming and outgoing mail, courier services, and maintain visitor logs.</li><li>Schedule meetings, maintain appointment calendars, and coordinate meeting room bookings.</li><li>Provide administrative support, including filing, data entry, document preparation, photocopying, and record management.</li><li>Conduct outbound calls to prospective clients and follow up on inquiries generated through marketing campaigns and property portals.</li><li>Promote the company's real estate projects and services over the phone.</li><li>Qualify leads, schedule property viewings, and coordinate with the sales team.</li><li>Build and maintain strong relationships with clients by providing excellent customer service.</li><li>Update and maintain accurate client information in the CRM system.</li><li>Handle client inquiries, address objections professionally, and support the sales team in achieving conversion targets.</li><li>Assist the HR and Administration team with additional tasks as required.</li></ul>Requirements<ul><li>Female candidates only.</li><li>Minimum 1&ndash;2 years of experience in Reception, Customer Service, Front Office, Telesales, Call Center, or the Real Estate industry.</li><li>Previous experience in real estate is an added advantage.</li><li>Willingness and confidence to handle telesales and client follow-up activities.</li><li>Excellent communication and interpersonal skills in English (Arabic is an advantage).</li><li>Strong customer service orientation with a friendly and professional attitude.</li><li>Good sales, negotiation, and relationship-building skills.</li><li>Proficient in Microsoft Office (Word, Excel, Outlook); experience with CRM systems is a plus.</li><li>Excellent organizational and multitasking abilities.</li><li>Well-groomed, presentable, and able to work in a fast-paced environment.</li><li>High school diploma or equivalent; additional certification in Office Administration or Customer Service is an advantage.</li></ul>Work LocationDubai, UAE (In-person)Job Type: Full-timeWork Location: In person

Receptionist

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
<ul><li>
To assistant the Assistant Director of F&amp;B/ Director of Food and Beverage in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&amp;E requirements in line with the compilation of the Annual Business Plan.</li><li>
To ensure that the monthly forecasted food and beverage revenue figures are achieved.</li><li>
To strictly adhere to the established operating expenses and that all costs are controlled.</li><li>
To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&amp;E requirements in line with the compilation of the Annual Business Plan.</li><li>
To ensure that the Restaurant is managed efficiently according to the established concept statements.</li><li>
All operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.</li><li>
To assign responsibilities to subordinates and to check their performance periodically.</li><li>
To assist in the operation and be visible during entire meal period.</li><li>
To establish and strictly adhere to the par stocks for all operating equipment and supplies, to ensure that the outlet is adequately equipped.</li><li>
To conduct and assist the Back of House Manager / Chief Steward in monthly inventory checks on all operating equipment and supplies.</li><li>
To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.</li><li>
To control the requisitioning, storage and careful use of all operating equipment and supplies.</li><li>
To conduct daily pre‑shift briefings to employees on preparation, service and menu.</li><li>
To attend twice a month Food and Beverage Meeting and Daily Operations Meeting.</li><li>
To conduct monthly employee meetings and provide a summary with issues / solutions to Director of Food and Beverage.</li><li>
To attend all meetings as required by Executive Management.</li><li>
To prepare and participate in the Monthly Objective Review.</li><li>
To liaise with the Kitchen and Beverage department on daily operation and quality.</li><li>
To handle all guest complaints, requests and enquiries on food, beverage and service.</li><li>
To establish a rapport with guests maintaining good customer relationship and assisting to update guest history.</li><li>
To ensure that the outlet cashiering procedures are strictly adhered to.</li><li>
To ensure a staff member is always available on assisting guest inquiries.</li><li>
To identify in conjunction with the Director of Food and Beverage market needs and trends.</li><li>
To monitor and analyze the menus and product of competitive restaurants.</li><li>
To assist the Chef de Cuisine in developing menu &quot;specials&quot; and to promote them.</li><li>
To plan and implement an effective sales plan and promotional activities in the outlet.</li><li>
To plan monthly hotel concierge visits in order to promote the restaurant effectively.</li><li>
To provide the Director of Food and Beverage with recommendations for the advertising campaign and assist in putting together the advertising brief and attend subsequent meetings.</li><li>
To revise and update the outlet Departmental Operations Manual on an as needed basis.</li><li>
To participate in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.</li><li>
To submit to Food and Beverage Office before opening the outlet the following:</li><li>
Operations Manual</li><li>
Opening and Closing Procedures</li><li>
Outlet Policy and Procedures</li><li>
Pricing Structure</li><li>
Food and Beverage Menu</li><li>
To maintain the Sunny Bar Daily Log Book.</li><li>
To submit to Food and Beverage Office the following:</li><li>
Monthly Outlet Report</li><li>
Vacation Planner</li><li>
Monthly Objective Review</li><li>
Monthly Training Report</li><li>
To plan the weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business and submit a copy to the Human Resources Department.</li><li>
To maintain the outlet bulletin board.</li><li>
To submit all guest/employee incident reports.</li><li>
To report &quot;lost and found&quot; items.</li><li>
To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.</li><li>
To liaise and organize with Stewarding and Housekeeping Department that the established cleaning schedules are strictly adhered to.</li><li>
To issue repair and maintenance work orders to ensure the proper maintenance of the outlet.</li><li>
To maintain a high standard of personal appearance and hygiene at all times.</li><li>
To undertake any reasonable tasks as assigned by the Food and Beverage Department.</li><li>
To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.</li><li>
To develop departmental trainers and assign training responsibilities.</li><li>
To conduct staff performance appraisals as required</li><li>
To identify and develop young talents within the organization for future potential growth within the group.</li></ul> 

Qualifications 
<ul><li>
Diploma or degree in vocational hospitality</li><li>
7-8 years experience in 4-5 star Hotel</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>

Outlet Manager

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