office administrator

sales coordinator

sales associate

administrative assistant

executive assistant

front office associate

Millennium Plaza Downtown Dubai

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent – UAEN

The First Group

<div>Job Description:
<ul><li>Ensure brand standards, policies and procedures are adhered to at all times.</li><li>
Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li><li>
Maintain cleanliness throughout the areas.</li><li>
Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department&rsquo;s standards and procedures.</li><li>
Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li><li>
Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li><li>
Communicates special instructions to the kitchen and expediters.</li><li>
Handles guests&rsquo; complaints and takes action to resolve problems.</li><li>
Accepts and relays guests messages, either manually, written or through voice mail system.</li><li>
Maintain and update Opera telephone Directory.</li><li>
Prepare any admin related tasks delegated by the line manager.</li><li>
Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li><li>
Greets guests with a cheerful and pleasant voice during the conversation.</li><li>
Responds to emergency situations calmly, effectively, according to hotel guidelines.</li><li>
Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li><li>
Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li><li>
Successful completion of the training / certification process.</li><li>
Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.</li><li>
Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li><li>
Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li><li>
Perform any other works as and when assigned by the supervisor and/or management.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

Telephone Operator

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>
Ensure that all guest information remains confidential and is handled with respect.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer

<div>Job Description:

Job Description: 
The CID Associate will be responsible for maintaining all guests passport &amp; ID database and transfer on timely manner to Database ,assisting guests at the front desk, and main lobby while providing the highest level of service possible in an efficient courteous and professional manner. 
Key Responsibilities: 
<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service.</li><li>
Take initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li><li>
Check in and check out all the guests in the CID system, respecting the local government requirements, in order to avoid any penalties.</li><li>
Monitor and correct any discrepancy shown by the PMS and CID system reconciliation.</li><li>
Maintain a structured filing system, as per CID and audit procedures requirements.</li></ul> 
<div></div>
Desired Skill &amp; Expertise:

Qualifications: 
<ul><li>
At least 1 year of experience as a front desk agent in a 5*property.</li><li>
Service focused personality is essential.</li><li>
Front Office computer literacy (e.g., OPERA, VICAS, etc.)</li><li>
Fluency in Arabic and English is a must; additional languages are a plus.</li><li>
Excellent organizational skills and attention to detail.</li></ul></div>

CID Associate

The First Collection

edari

<div>
 
 We are looking to hire a
 
 Receptionist
 
 for one of our clients in Dubai &ndash; a semi-government authority. You will be the first point of contact for the clients. You will play a pivotal role in ensuring that their stay begins and ends on a positive note. The ideal candidate for this role has previous experience working in the hospitality industry, exceptional communication skills, and a strong commitment to delivering outstanding service.
 
 
 
 
 
 This position is a contract role with an initial duration of
 
 12 months
 
 which will be renewable.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Greet guests with a warm and friendly welcome as they enter the establishment.
 </li>
 <li>
 Efficiently check guests in and out, ensuring all necessary paperwork is completed accurately and efficiently.
 </li>
 <li>
 Provide information to guests about our services, amenities, and local attractions.
 </li>
 <li>
 Handle guest inquiries, requests, and concerns professionally and promptly.
 </li>
 <li>
 Assist visitors of the building and help them with all queries.
 </li>
 <li>
 Schedule appointments, meetings, and conference room reservations.
 </li>
 <li>
 Maintain a clean, organized, and inviting reception area.
 </li>
 <li>
 Answer and transfer phone calls in a polite and efficient manner.
 </li>
 <li>
 Collaborate with other departments within the establishment to meet guest needs and address any issues.
 </li>
 <li>
 Monitor and maintain the cleanliness and presentation of common areas and the lobby.
 </li>
 <li>
 Provide administrative support as needed, including filing, data entry, and document management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Previous experience as a
 
 Receptionist
 
 in the
 
 hospitality industry, such as hotels, resorts,
 
 or similar settings.
 </li>
 <li>
 Available to start immediately.
 </li>
 <li>
 Excellent customer service and interpersonal skills.
 </li>
 <li>
 Strong verbal and written communication abilities.
 </li>
 <li>
 Ability to multitask and thrive in a fast-paced environment.
 </li>
 <li>
 Attention to detail and accuracy in handling guest information and financial transactions.
 </li>
 <li>
 Knowledge of local attractions, dining options, and services is a plus.
 </li>
 <li>
 Professional appearance and demeanor.
 </li>
 </ul>
 
 
 
 
 
 Availability:
 
 
 <ul>
 <li>
 Preference will be given to candidates
 
 available immediately.
 
 </li>
 </ul>
 
 
 
 
 We are looking for a candidate who will be able to work in United Arab Emirates. Please apply with your resume and remember to provide us with your contact details.
 
 
 
 
 
 We will review your job application within 7 working days. Should your profile fit the requirements of the role a consultant from Edari will be in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps
 
</div>

Receptionist

BI Hub Solution

Job Summary:The Front Office Director is responsible for overseeing all front office operations to ensure the highest standards of guest service and hospitality are maintained. This role manages the front desk, concierge, reservations, bell services, and night audit teams. The ideal candidate is a results-driven leader with excellent communication and problem-solving skills.Key Responsibilities:<ul><li>Lead and manage front office operations to ensure efficient and professional service.</li><li>Supervise and support front office staff, including hiring, training, scheduling, and performance management.</li><li>Maintain strong working relationships with all departments, especially Housekeeping, Sales, and Maintenance, to ensure seamless guest experiences.</li><li>Develop and implement front office policies, procedures, and service standards.</li><li>Resolve guest complaints and issues promptly and effectively.</li><li>Oversee and manage room inventory, availability, and rate optimization in collaboration with Revenue Management.</li><li>Ensure compliance with safety, hygiene, and legal standards.</li><li>Prepare departmental budgets, forecasts, and reports; control operational costs.</li><li>Ensure proper use of property management systems (PMS) and other front office technology.</li><li>Promote upselling and cross-selling opportunities to increase revenue.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred.</li><li>5+ years of experience in front office or guest services roles, with at least 2 years in a leadership position.</li><li>Strong leadership, organizational, and interpersonal skills.</li><li>Excellent verbal and written communication abilities.</li><li>Proficiency in hotel management software (e.g., Opera, PMS systems).</li><li>Ability to work flexible hours, including weekends and holidays.</li></ul>Key Competencies:<ul><li>Customer-centric mindset</li><li>Leadership and team development</li><li>Conflict resolution and decision-making</li><li>Attention to detail and organizational skills</li><li>Financial and operational acumen</li></ul>Job Type: Full-time

Director Of Front Office

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2194 front office associate jobs IN Dubai

Front Desk Agent – UAEN

Telephone Operator

Guest Services Officer

CID Associate

CID Associate

Receptionist

Director Of Front Office