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front office supervisor

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><h2 class="jobSectionHeader"><b>OUR PURPOSE AND CULTURE</b></h2><p>
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.</p><p>
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.</p><h2 class="jobSectionHeader"><b><br>
THE TEAM</b></h2><p>
You will join the Butler team at Rosewood Abu Dhabi, a highly dedicated group committed to delivering personalized and elevated service throughout the guest journey. Working closely with the Front Office, Housekeeping, and Food &amp; Beverage teams, you will report directly to the Director of Rooms, playing an essential role in upholding the standards and reputation of Rosewood&rsquo;s butler service.</p><h2 class="jobSectionHeader"><b><br>
YOUR ROLE</b></h2><p>
As Assistant Chief Butler, you will support the day-to-day leadership of the Butler department, ensuring seamless, thoughtful, and intuitive service at every stage of the guest experience. You will act as a key liaison between guests and internal teams, anticipating needs, elevating touchpoints, and personalizing each stay. Your role contributes directly to maintaining Rosewood&rsquo;s legendary standards, enhancing guest satisfaction, and strengthening interdepartmental collaboration.</p><h2 class="jobSectionHeader"><b><br>
HOW YOU&rsquo;LL MAKE THE PLACE</b></h2><ul><li>
Oversee daily Butler operations to ensure exceptional and personalized service for all guests.</li><li>
Coordinate the full guest journey, including pre-arrival, arrival, in-room experience, stay, departure, and post-stay follow-up.</li><li>
Observe guest preferences and ensure they are documented and consistently executed across the team.</li><li>
Lead and support butler staff through training, coaching, and regular quality inspections.</li><li>
Act as a liaison with Front Desk, Housekeeping, and other departments to ensure seamless communication and service delivery.</li><li>
Manage special attention guests, including personalized amenities, in-room dining service, and airport pick-up/drop-off arrangements.</li></ul><h2 class="jobSectionHeader"><b><br>
COULD THIS BE YOU?</b></h2><ul><li>
You bring 2&ndash;3 years of experience as a Butler Supervisor or in a luxury guest service role within a 5-star hotel.</li><li>
You excel at creating personalized, detail-oriented guest experiences and maintaining discretion at all times.</li><li>
You communicate with clarity, warmth, and confidence, ensuring guests feel cared for and colleagues feel supported.</li><li>
You are highly organized, able to multitask, and comfortable leading a team in a fast-paced luxury environment.</li><li>
You are proficient with hotel systems such as Opera, KC, 360, and you adapt quickly to new technology.</li><li>
You have strong knowledge of local attractions and can craft memorable and bespoke guest recommendations.</li></ul><h2 class="jobSectionHeader"><b><br>
OUR COMMITMENT TO YOU</b></h2><p><br>
At Rosewood Hotel Group, your voice is heard &ndash; and valued. We&rsquo;re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We&rsquo;re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them &ndash; and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles</p></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

Assistant Chief Butler

Accor

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  Novotel &amp; Ibis Abu Dhabi Gate Hotels
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Role Summary
 <br/>
 <br/>
 The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise front office teams to ensure guests receive prompt, courteous, and personalized service
  </li>
  <li>
   Support the Front Office Manager in all operational and administrative duties
  </li>
  <li>
   Ensure repeat guests and VIPs receive appropriate recognition and special attention
  </li>
  <li>
   Control room availability, room types, rate categories, and accuracy of room counts
  </li>
  <li>
   Maximize occupancy, revenue, and average daily rate while maintaining high service standards
  </li>
  <li>
   Coordinate closely with Housekeeping to ensure room readiness and quality standards are met
  </li>
  <li>
   Liaise with the Executive Housekeeper to fulfill special guest requests and amenities
  </li>
  <li>
   Ensure compliance with credit policies and coordinate with Finance on credit procedures
  </li>
  <li>
   Maintain knowledge of system recovery procedures and front office reporting tools
  </li>
  <li>
   Interpret operational reports and compile statistics for front office performance tracking
  </li>
  <li>
   Approve upgrades and special amenities in the absence of the Front Office Manager
  </li>
  <li>
   Maintain strong inter-departmental relationships to support seamless guest service
  </li>
  <li>
   Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
  </li>
  <li>
   Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements
  </li>
  <li>
   Enforce staff conduct, appearance, hygiene, and uniform standards
  </li>
  <li>
   Work closely with People &amp; Culture to support productivity and team development
  </li>
  <li>
   Support Finance in departmental budgeting and cost control
  </li>
  <li>
   Ensure compliance with occupational health, safety, and hotel policies
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of front office operations in a luxury hotel environment
  </li>
  <li>
   Experience using Opera Property Management System is preferred
  </li>
  <li>
   Excellent leadership, communication, and organizational skills
  </li>
  <li>
   Ability to manage and motivate a multicultural team
  </li>
  <li>
   Flexible management style with a proactive, service-driven mindset
  </li>
  <li>
   High levels of integrity, professionalism, and commitment to continuous improvement
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 Additional Language is an added advantage.
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
</div>


Assistant Front Office Manager

<div><b>Company Description</b><p><b><br>
Novotel &amp; Ibis Abu Dhabi Gate Hotels</b></p><p>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Role Summary<br>
The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.</p><p><b>
Key Responsibilities</b></p><ul><li>
Supervise front office teams to ensure guests receive prompt, courteous, and personalized service</li><li>
Support the Front Office Manager in all operational and administrative duties</li><li>
Ensure repeat guests and VIPs receive appropriate recognition and special attention</li><li>
Control room availability, room types, rate categories, and accuracy of room counts</li><li>
Maximize occupancy, revenue, and average daily rate while maintaining high service standards</li><li>
Coordinate closely with Housekeeping to ensure room readiness and quality standards are met</li><li>
Liaise with the Executive Housekeeper to fulfill special guest requests and amenities</li><li>
Ensure compliance with credit policies and coordinate with Finance on credit procedures</li><li>
Maintain knowledge of system recovery procedures and front office reporting tools</li><li>
Interpret operational reports and compile statistics for front office performance tracking</li><li>
Approve upgrades and special amenities in the absence of the Front Office Manager</li><li>
Maintain strong inter-departmental relationships to support seamless guest service</li><li>
Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms</li><li>
Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements</li><li>
Enforce staff conduct, appearance, hygiene, and uniform standards</li><li>
Work closely with People &amp; Culture to support productivity and team development</li><li>
Support Finance in departmental budgeting and cost control</li><li>
Ensure compliance with occupational health, safety, and hotel policies</li></ul><br>
<b>
Qualifications</b><p><b><br>
Qualifications</b></p><ul><li>
Strong knowledge of front office operations in a luxury hotel environment</li><li>
Experience using Opera Property Management System is preferred</li><li>
Excellent leadership, communication, and organizational skills</li><li>
Ability to manage and motivate a multicultural team</li><li>
Flexible management style with a proactive, service-driven mindset</li><li>
High levels of integrity, professionalism, and commitment to continuous improvement</li></ul><br>
<b>
Additional Information</b><p><br>
Additional Language is an added advantage.</p><p>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Saadiyat Rotana Resort & Villas

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 <br/>
 <br/>
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
  </li>
  <li>
   Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
  </li>
  <li>
   Establish and maintain effective employee relations
  </li>
  <li>
   Assist the Director of Front Office in employee related matters such as appraising and consulting
  </li>
  <li>
   Assist in the preparation of statistical, performance and forecast reports as necessary in order
   <br/>
   <br/>
  </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 <br/>
 <br/>
 <ul>
  <li>
   Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Business
 <br/>
 <br/>
 Influencing Outcomes
 <br/>
 <br/>
 Planning for Business
 <br/>
 <br/>
 Team Building
 <br/>
 <br/>
 Valuing Diversity
 <br/>
 <br/>
 Leading People
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Drive for Results
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Managing Operations
</div>


Assistant Director of Front Office

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26026483<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><div><p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Maintaining Guest Services and Front Desk Goals</b></p>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul><p><br>
</p><p><b>Supporting Management of Front Desk Team</b></p>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul><p><br>
</p><p><b>Ensuring Exceptional Customer Service</b></p>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul><p><br>
</p><p><b>Managing Projects and Policies</b></p>
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul><p><br>
</p><p><b>Supporting Human Resource Activities</b></p>
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul><p><br>
</p><p><b>Additional Responsibilities</b></p>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Welcome Desk Manager

Dusit Thani Mactan Cebu

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 PRIMARY RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Assists in maximizing room sales and revenue.
  </li>
  <li>
   Prepares guest name lists.
  </li>
  <li>
   Prepares for guest arrivals and departures.
  </li>
  <li>
   Greets and addresses guests by name upon their check-in and check-out.
  </li>
  <li>
   Assists guests while they are registering.
  </li>
  <li>
   Assists guests with transportation arrangements, luggage, payment, etc.
  </li>
  <li>
   Escorts guests to their rooms.
  </li>
  <li>
   Informs Guest Service Attendants of guests&rsquo; room number.
  </li>
  <li>
   Shows the room features and facilities to guests.
  </li>
  <li>
   Assists and follows up guests&rsquo; requests and inquiries.
  </li>
  <li>
   Recommends F&amp;B outlets and entertainments in the hotel to guests.
  </li>
  <li>
   Briefs next shift personnel to hand over at the end of the shift.
  </li>
  <li>
   Provides information, directions and service based on the hotel standards and policies.
  </li>
  <li>
   Operates the Business Center in providing secretarial service and handles all requested documents and information.
  </li>
  <li>
   Ensures a prompt delivery of mails and messages.
  </li>
  <li>
   Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
  </li>
  <li>
   Controls and distributes guest room keys.
  </li>
  <li>
   Strictly follows hotel and company standards and policies.
  </li>
  <li>
   Informs management regarding guest feedback or any unusual events.
  </li>
  <li>
   Is familiar with the emergency procedures of the hotel.
  </li>
  <li>
   Performs other duties as assigned by Shift Manager or FO Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel&rsquo;s expectation.
  </li>
  <li>
   Conducts daily briefing and de-briefing in the absence of the immediate supervisor
  </li>
  <li>
   Recommends corrective actions for unfavorable variances in job standards and budget commitment.
  </li>
  <li>
   Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
  </li>
  <li>
   Establishes two-way communication within and related departments.
  </li>
  <li>
   Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
  </li>
  <li>
   Prepares volume of business counts and revenue report for the concerned section
  </li>
  <li>
   Attends briefing and departmental meetings or as assigned by supervisor.
  </li>
  <li>
   Manages time effectively by meeting deadlines on time.
  </li>
  <li>
   Administers personnel action on leaves &amp; overtime requests, disciplinary actions and commendation as assigned by supervisor.
  </li>
  <li>
   Identifies and solves problems in a professional manner.
   <br/>
   <br/>
  </li>
 </ul>
 Assists others to ensure the operation is run smoothly and effectively
 <br/>
 <br/>
 <strong>
  Technical Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knows and understands the job description of all positions in the department and be able to perform the task as required.
  </li>
  <li>
   Knows and understands policies of the department well and can guide others to perform the job well.
  </li>
  <li>
   Recognizes good quality products and presentation
  </li>
  <li>
   Checks and improves all service standards established by the company
  </li>
  <li>
   Supervises staff activities to maximize revenue and minimize costs.
  </li>
  <li>
   Provides assistance to the staff when required during peak periods.
  </li>
  <li>
   Maintains grooming standards for all personnel
  </li>
  <li>
   Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  </li>
  <li>
   Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
  </li>
  <li>
   Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Commercial Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicates effectively with guest, clients, business partners and staff.
  </li>
  <li>
   To be a good sales person to promote hotel&rsquo;s image and businesses.
  </li>
  <li>
   Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Human Resources Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coaches and counsels all staff when applicable
  </li>
  <li>
   Evaluates objectively the performance of staff in his/her responsibilities.
  </li>
  <li>
   Provides training to all staff in his/her department regularly.
  </li>
  <li>
   Motivates staff to grow within the company.
  </li>
  <li>
   Develops him/herself to be better supervisor/manager at all times.
   <br/>
   <br/>
  </li>
 </ul>
 RELATIONSHIP
 <br/>
 <br/>
 <ul>
  <li>
   Reports to Unit Manager concerned.
  </li>
  <li>
   Directs and supervises activities of subordinates.
  </li>
  <li>
   Coordinates with all concerned personnel to ensure that all activities are accomplished.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Others
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continuous learning through own IDP.
  </li>
  <li>
   Any other duties as may be assigned by the superior.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Company&rsquo;s Culture
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
   <br/>
   <br/>
  </li>
 </ul>
 CONFIDENTIALITY
 <br/>
 <br/>
 <ul>
  <li>
   Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
   <br/>
   <br/>
  </li>
 </ul>
 JOB REQUIREMENT
 <br/>
 <br/>
 <ul>
  <li>
   Minimum education of Bachelor degree in Hotel Management or relevant degree.
  </li>
  <li>
   Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
  </li>
  <li>
   Have good English communication skills both in written and spoken
  </li>
  <li>
   Pleasant personality with good communication and interpersonal skills
  </li>
 </ul>
</div>


Front Desk Officer / Receptionist ( Arabic Speaker)

Dusit

<div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES:</p>
<ul><li>Performs professional and gracious guest service, as per Dusit standards and SOPs</li><li>Supervises the service and cashiering operation of the Restaurant. Checks accuracy of all data in &ldquo;Cashier Balance Report&rdquo; against the actual invoices.</li><li>Understands and ensures all the F&amp;B policies and procedures in service of food and beverage are implemented.</li><li>Follows up and complies with the cleaning schedule established for the section.</li><li>Maintains the sanitation standards in the Restaurant and ensures clean and wholesome ambiance in the area, controlling room temperature, ventilation and lighting effects.</li><li>Receives special reservation for VIP in-room dining.</li><li>Communicates effectively with guests, subordinates, immediate superior and other section heads.</li><li>Attends daily F&amp;B briefing, weekly F&amp;B Meeting and all other training sessions and meetings required for the position.</li><li>Promotes guest satisfaction in the outlet.</li><li>Identifies and solves problems in the outlet in a professional manner.</li><li>At the end of the day, if assigned, assists Restaurant/Outlet Manager to close the day and hand reports and cash revenue to Rooms &amp; Front Office manager/supervisor on duty.</li><li>Familiarizes and monitors the requisition point and par stock level for beverage supplies, food supplies, guest supplies and bar supplies in the outlet.</li><li>Reports breakage and losses in the outlet and maintains the log book.</li><li>If assigned completes a &ldquo;Shift Closing Report&rdquo; by completing the forms and file them together in sequence.</li><li>Inspects and controls the sufficiency of operating equipment and supplies for service and cashiering.</li><li>Monitors all efforts in the service to achieve the financial goals of the Restaurant.</li><li>Makes sure that all Restaurant Servers handle payment and cashiering functions correctly and efficiently.</li><li>Makes sure that house fund is counted and is accurately maintained</li><li>Supervises staff activities to maximize revenue and minimize costs.</li><li>Directs all service personnel assigned in the restaurant in performing their duties and responsibilities.</li><li>Maintains grooming standards for all service personnel in the outlet.</li><li>Trains, coaches and counsels waiters and service personnel effectively</li><li>Evaluates objectively the performance of outlet&rsquo;s waiters and service personnel.</li><li>Gives on-the-job training for restaurant service personnel.</li><li>Performs other duties as assigned by Assistant Outlet Manager/ Outlet Supervisor.</li></ul>
<p>
REPORT LINES &amp; COMMUNICATIONS:</p>
<ul><li>Reports to the Assistant Outlet Manager/ Outlet Supervisor.</li><li>Directs and supervises the activities of the restaurant staffs.</li><li>Coordinates with other outlet heads and kitchen section heads for reservations, special VIP arrangements and other activities in the Hotel.</li><li>Coordinates with other departments to maximize smooth operation</li></ul>
<p>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENT
</p><ul><li>At least High Vocational diploma in any discipline</li><li>Minimum of 1-2 years in F&amp;B experience</li><li>Good knowledge in the restaurant operation and high end service levels</li><li>Have good English communication skills both in written and spoken</li><li>Computer literate</li><li>Pleasant personality with good communication and interpersonal skills</li></ul><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>February 17, 2026</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Food and Beverage
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Bachelor Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div></div>

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