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customer service representative

global customer care analyst

Jaggaer

<div>Overview:
<div>
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.<br>
<br>
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com<br>
<br>
The GCC Analyst will provide high-quality customer support by managing, analyzing, and resolving technical and functional issues within Jaggaer solutions. Acting as the first line of defense for our customers and suppliers, the GCC Analyst ensures timely resolutions, adherence to SLAs, and continuous improvement of the support process.</div>
Principal Responsibilities:
<ul><li>Customer Support &amp; Case Management:</li><li>Manage incoming support tickets from customers, suppliers, and internal teams.</li><li>Investigate and resolve functional and technical issues related to Jaggaer solutions.</li><li>Escalate complex issues to product or engineering teams when necessary.</li><li>Technical Troubleshooting:</li><li>Perform root cause analysis of system errors, configuration issues, and integration challenges.</li><li>Support data migrations, API troubleshooting, and custom configuration requests.</li><li>Validate product fixes and releases where required.</li><li>Customer Communication:</li><li>Act as the primary contact for customers throughout the case lifecycle.</li><li>Provide timely updates and manage expectations in line with SLAs.</li><li>Translate technical issues into clear and simple explanations for non-technical users.</li><li>Collaboration &amp; Process Improvement:</li><li>Collaborate with cross-functional teams (Product, QA, Development, Infrastructure).</li><li>Contribute to the knowledge base, FAQs, and documentation to improve self-service.</li><li>Identify recurring issues and propose process/product improvements.</li><li>Compliance &amp; Quality:</li><li>Ensure all case documentation is accurate, complete, and compliant with internal standards.</li><li>Adhere to SLA requirements, internal policies, and data security protocols.</li></ul>
Position Requirements:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field.</li><li>1&ndash;3 years&rsquo; experience in technical or customer support, preferably in SaaS or enterprise software.</li><li>Strong problem-solving and analytical skills with attention to detail.</li><li>Familiarity with enterprise systems, APIs, integrations, and data management is a plus.</li><li>Excellent written and spoken communication skills in English and Arabic.
</li><li>Ability to work under pressure, manage multiple cases, and prioritize effectively.</li><li>Team player with a strong customer service orientation.</li></ul><div></div><div><b><br>
Key Performance Indicators (KPIs)</b><br>
<ul><li>SLA adherence (response and resolution times)</li><li>Customer satisfaction (CSAT/NPS scores)</li><li>First-time resolution rate</li><li>Quality and accuracy of documentation</li><li>Contribution to knowledge base and process improvements</li></ul></div><div></div><div><b><br>
What We Offer:</b><br>
At JAGGAER you&rsquo;ll find great benefits, empowering culture, flexible work environment, much more!</div><div></div><div><br>
Apply now and be part of our success!</div><div></div><div><b><br>
Our Values - T.E.A.M</b><br>
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them&ndash;the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.</div><div><ul><li><br>
<b>T</b>ransparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together&mdash;with customers, teammates, and partners.</li><li><b>E</b>ntrepreneurial Spirit &ndash; Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth</li><li><b>A</b>ccountability &ndash; Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere</li><li><b>M</b>etrics-Driven Results &ndash; Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we&rsquo;re delivering real impact.</li></ul></div><div></div><div><br>
#LI-AD1</div></div>

Global Customer Care Analyst

JAGGAER

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
 <br/>
 <br/>
 Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
 <br/>
 <br/>
 The GCC Analyst will provide high-quality customer support by managing, analyzing, and resolving technical and functional issues within Jaggaer solutions. Acting as the first line of defense for our customers and suppliers, the GCC Analyst ensures timely resolutions, adherence to SLAs, and continuous improvement of the support process.
 <br/>
 <br/>
 <strong>
  Principal Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Support &amp; Case Management:
  </li>
  <li>
   Manage incoming support tickets from customers, suppliers, and internal teams.
  </li>
  <li>
   Investigate and resolve functional and technical issues related to Jaggaer solutions.
  </li>
  <li>
   Escalate complex issues to product or engineering teams when necessary.
  </li>
  <li>
   Technical Troubleshooting:
  </li>
  <li>
   Perform root cause analysis of system errors, configuration issues, and integration challenges.
  </li>
  <li>
   Support data migrations, API troubleshooting, and custom configuration requests.
  </li>
  <li>
   Validate product fixes and releases where required.
  </li>
  <li>
   Customer Communication:
  </li>
  <li>
   Act as the primary contact for customers throughout the case lifecycle.
  </li>
  <li>
   Provide timely updates and manage expectations in line with SLAs.
  </li>
  <li>
   Translate technical issues into clear and simple explanations for non-technical users.
  </li>
  <li>
   Collaboration &amp; Process Improvement:
  </li>
  <li>
   Collaborate with cross-functional teams (Product, QA, Development, Infrastructure).
  </li>
  <li>
   Contribute to the knowledge base, FAQs, and documentation to improve self-service.
  </li>
  <li>
   Identify recurring issues and propose process/product improvements.
  </li>
  <li>
   Compliance &amp; Quality:
  </li>
  <li>
   Ensure all case documentation is accurate, complete, and compliant with internal standards.
  </li>
  <li>
   Adhere to SLA requirements, internal policies, and data security protocols.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field.
  </li>
  <li>
   1&ndash;3 years&rsquo; experience in technical or customer support, preferably in SaaS or enterprise software.
  </li>
  <li>
   Strong problem-solving and analytical skills with attention to detail.
  </li>
  <li>
   Familiarity with enterprise systems, APIs, integrations, and data management is a plus.
  </li>
  <li>
   Excellent written and spoken communication skills in English and Arabic.
  </li>
  <li>
   Ability to work under pressure, manage multiple cases, and prioritize effectively.
  </li>
  <li>
   Team player with a strong customer service orientation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   SLA adherence (response and resolution times)
  </li>
  <li>
   Customer satisfaction (CSAT/NPS scores)
  </li>
  <li>
   First-time resolution rate
  </li>
  <li>
   Quality and accuracy of documentation
  </li>
  <li>
   Contribution to knowledge base and process improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 At JAGGAER you&rsquo;ll find great benefits, empowering culture, flexible work environment, much more!
 <br/>
 <br/>
 Apply now and be part of our success!
 <br/>
 <br/>
 <strong>
  Our Values - T.E.A.M
  <br/>
  <br/>
 </strong>
 At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them&ndash;the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
 <br/>
 <br/>
 <ul>
  <li>
   Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together&mdash;with customers, teammates, and partners.
  </li>
  <li>
   Entrepreneurial Spirit &ndash; Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
  </li>
  <li>
   Accountability &ndash; Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
  </li>
  <li>
   Metrics-Driven Results &ndash; Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we&rsquo;re delivering real impact.
   <br/>
   <br/>
  </li>
 </ul>
</div>


Bank of America

<div>
 <strong>
  Global Corporate Banking 2026, Off-Cycle Analyst
  <br/>
  <br/>
 </strong>
 Dubai, United Arab Emirates
 <br/>
 <br/>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
 <br/>
 <br/>
 Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognising and rewarding performance, and how we make an impact in the communities we serve.
 <br/>
 <br/>
 Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
 <br/>
 <br/>
 At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 <br/>
 <br/>
 <strong>
  The team
  <br/>
  <br/>
 </strong>
 Global Corporate Banking is focused on relationship management of global, large cap global corporate and financial institution clients, managing the day-to-day relationship as well as origination of new business with specific responsibility for delivering financing, treasury and risk management advice and execution to our clients globally.
 <br/>
 <br/>
 <strong>
  Programme Overview
  <br/>
  <br/>
 </strong>
 Our Off-Cycle Analyst programme is designed to offer you a broad and exciting experience of what it is like to work as a full time Corporate Banking analyst. During the internship you will be placed within the MENA coverage team, working across a diverse range of industries and products.
 <br/>
 <br/>
 <strong>
  Training and Development
  <br/>
  <br/>
 </strong>
 Your training and development is our top priority with extensive formal training offered at the start of the programme in addition to on the job support, educational speaker events and mentorship throughout.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 As an off-cycle analyst, your key tasks and responsibilities may include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Assist Global Corporate Banking professionals in relationship management, origination, and execution across a diverse set of product areas (including Loan &amp; Bond financing, FX and Interest Rate Derivatives, and Cash Management)
  </li>
  <li>
   Gain an in-depth understanding of our clients, the industries in which they operate and how the bank helps support both their growth aspirations and day-to-day banking requirements
  </li>
  <li>
   Provide market-informed judgments on a broad array of financing strategies to address clients' specific needs
  </li>
  <li>
   Help prepare detailed financial models and analytical presentations to provide advice across the capital structure
  </li>
  <li>
   Become proficient at credit analysis and the various metrics used to price and structure various debt instruments
  </li>
  <li>
   Gain familiarity with the legal and documentation aspects of various debt instruments
  </li>
  <li>
   Work on live transactions and interact with clients as you build your network and experience
  </li>
  <li>
   Help to generate ideas and cross selling opportunities for new and existing clients
  </li>
  <li>
   Assist in the development of client specific analysis (e.g., capital structure, acquisition finance)
  </li>
  <li>
   Work closely with Investment Banking, Capital Markets and Global Payment Services teams on client coverage and origination
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Eligibility:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Candidates are required to be pursuing a Bachelor&rsquo;s or Master&rsquo;s degree from an accredited college or university with a completion time frame between April 2026 and July 2027. Completion means that you have completed all final exams, coursework, and have no outstanding requirements for graduation. Please note that we reserve the right to request evidence of this completion date before extending an offer
  </li>
  <li>
   Achieved minimum of 112 UCAS point (or equivalent) and on track for a minimum 2:1 degree classification (or equivalent)
  </li>
  <li>
   Must be available to join the programme anytime from January until December 2026
  </li>
  <li>
   Applications are accepted from a diverse range of degree disciplines such as the arts and humanities, as well as numerically focused subjects such as economics and mathematics
  </li>
  <li>
   Fluency in English is essential, Arabic is a plus
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Candidates who perform well during the internship may be offered full time employment to commence in July 2027; some lines of business may also offer the opportunity of a January or April start date. You must be available to join on one of these start dates if offered, unfortunately we are unable to offer deferrals.
 <br/>
 <br/>
 <strong>
  What we are looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   You will need to demonstrate drive, innovation, and a genuine interest in the financial markets
  </li>
  <li>
   Teamwork, leadership, and problem-solving skills, plus creativity are key qualities, as is the ability to work in a fast-paced environment, multi-task and interact with a variety of people
  </li>
  <li>
   Analytical and problem-solving skills
  </li>
  <li>
   Influences decisions and outcomes through effective communication and interpersonal skills
  </li>
  <li>
   Integrity and ethics, earning trust and respect through consistent honesty and professionalism in all interactions
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our recruitment process
  <br/>
  <br/>
 </strong>
 Analyst internship and full-time recruiting takes place on a rolling basis once our applications are open. Assessments often begin before the deadline, so it is best to submit your application early as this will give you the best chance of being considered for the role.
 <br/>
 <br/>
 We care deeply about shaping the world of work to be an equal and inclusive one &ndash; and that starts with our recruitment process. We know just how important and valuable it is to have a wide range of skills, backgrounds and experiences shaping our work and ideas. We welcome applicants from all backgrounds, and we are proud to focus on attracting, retaining and developing diverse talent within Bank of America. Together, we aim to mirror the customers, clients and communities we serve.
 <br/>
 <br/>
 We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, being pregnant or on maternity leave, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
 <br/>
 <br/>
 <strong>
  What if I need workplace adjustments?
  <br/>
  <br/>
 </strong>
 We are committed to ensuring our online application process provides an equal employment opportunity to all job seekers. If you need a workplace adjustment to search for a job opening, need help completing your application or video interview, please email juniortalentemea@bofa.com and let us know. We will be more than happy to discuss the support you need, and we will respond to your email within two business days.
</div>


Global Corporate Banking 2026 Off-Cycle Analyst – Dubai

Chalhoub Group

<div><p><b>INSPIRE | EXHILARATE | DELIGHT</b></p><p>
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p><p>
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p><p>
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.</p><p>
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.</p><h5 class="jobSectionHeader"><b>
What You'll Be Doing</b><b>
</b></h5><p>This is a fantastic opportunity for a <b>Salesforce Service Cloud &amp; Data Cloud - Business Analyst </b>expert to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will play a critical role in driving high-impact initiatives across Salesforce Service Cloud, Marketing Cloud, Data Cloud, and other integrated customer experience platforms.</p><p>
This role is not limited to writing requirements. You will own the end-to-end delivery of a workstream, ensuring initiatives are clearly scoped, well-governed, and delivered predictably across multiple brands and markets. You will act as a bridge between business stakeholders, product owners, architects, engineers, and partners, ensuring clarity, alignment, and execution discipline across Chalhoub&rsquo;s customer platforms.
</p><h5 class="jobSectionHeader"><b>Main Responsibilities</b></h5><p><b>
Business Analysis &amp; Functional Design</b></p><ul><li><p>
Lead requirements gathering and functional design for initiatives across Salesforce Service Cloud and Salesforce Data Cloud.</p></li><li><p>
Translate business needs into clear functional requirements, process flows, user stories, data flow mappings, and phased delivery plans.</p></li><li><p>
Partner with data and solution architects to ensure Service Cloud and Data Cloud designs, data models, and integration patterns meet business objectives and scalability standards.</p></li><li><p>
Define and validate functional designs for Customer Care enhancements on Service Cloud and Data Cloud use cases including identity resolution, segmentation, calculated insights, and activation scenarios.</p></li><li><p>
Maintain clear traceability between business needs, design decisions, and delivered functionality.</p></li><li><p>
Partner with technical teams to validate data models, identity keys, API payloads, events, and integrations across Service Cloud, Data Cloud, and connected systems.</p></li><li><p>
Create and maintain user stories, acceptance criteria, and functional documentation in JIRA and Confluence.</p></li><li><p>
Own backlog structure, grooming, prioritization, and sprint readiness in alignment with PI / quarterly planning cycles.</p></li><li><p>
Drive consistent use of BA standards, templates, and frameworks to improve quality, clarity, and predictability of delivery.</p></li><li><p>
Contribute to the development of the Tech and Data BA capability, including onboarding materials, playbooks, and knowledge-sharing sessions.</p></li></ul><p><b>
Delivery Ownership &amp; Cross-Functional Collaboration</b></p><ul><li><p>
Own a defined workstream end-to-end for Service Cloud platform roadmap and Data Cloud use case deliver), acting as the primary delivery driver.</p></li><li><p>
Collaborate closely with Customer Care, CRM, Marketing, Loyalty, Data, Architecture, and Engineering teams to align scope, priorities, and outcomes.</p></li><li><p>
Coordinate with external vendors and partners to manage dependencies, solution design, and delivery milestones.</p></li><li><p>
Facilitate design workshops, requirement walkthroughs, sprint reviews, and UAT sessions across brands and markets.</p></li><li><p>
Actively manage dependencies, risks, and blockers across systems and teams, escalating early and proposing clear options and trade-offs.</p></li><li><p>
Communicate progress, delivery health, and risks clearly to stakeholders, translating technical complexity into business-relevant insights.</p></li><li><p>
Ensure delivery plans are realistic, sequenced, and aligned to roadmap commitments and operational constraints.</p></li></ul><p><b>
Data Integrity, Governance &amp; Platform Discipline</b></p><ul><li><p>
Ensure consistent and accurate use of customer, case, and interaction data across Service Cloud, Data Cloud, and connected systems.</p></li><li><p>
Partner with Architecture and Data teams to address data quality issues, identity resolution challenges, and integration gaps.</p></li><li><p>
Support definition and tracking of key metrics (e.g., service performance, data quality, segment accuracy, adoption, operational readiness).</p></li><li><p>
Document process improvements and recommend governance, standardization, and automation opportunities to improve platform reliability and delivery efficiency.</p></li><li><p>
Support adherence to data governance, consent, and access control principles in Data Cloud and downstream activations.</p></li></ul><p><b>
Testing, Validation &amp; Deployment Support</b></p><ul><li><p>
Define and execute Functional, SIT, and UAT test scenarios covering Service Cloud processes, Data Cloud pipelines, identity resolution, and activation use cases.</p></li><li><p>
Own functional defect triage, supporting root cause analysis and prioritization based on business impact.</p></li><li><p>
Coordinate testing and validation activities with vendors and internal teams across integrated systems.</p></li><li><p>
Ensure business and operational readiness for go-live through training materials, demos, documentation, and rollout coordination.</p></li><li><p>
Support post-go-live validation and stabilization to ensure delivered capabilities meet business intent and operational needs.</p></li></ul><p><b>
Continuous Improvement &amp; Platform Maturity</b></p><ul><li><p>
Stay current on Salesforce Service Cloud and Data Cloud capabilities, releases, and best practices.</p></li><li><p>
Proactively identify opportunities to simplify service processes, improve data quality and identity resolution outcomes, and reduce technical and process debt.</p></li><li><p>
Drive improvements in delivery predictability and platform reliability through better planning, governance, and quality controls.</p></li><li><p>
Contribute to evolving ways of working, delivery standards, and governance models across the Customer Technology portfolio.</p></li></ul><h5 class="jobSectionHeader"><b>
What You&rsquo;ll Need To Succeed</b><b>
</b></h5><ul><li><p>Bachelor's degree in Business, Computer Science, or a related field.</p></li><li><p>
5+ years of experience as a Business Analyst, Senior BA, or Functional Consultant in CRM, Service, Data, or Digital platform programs.</p></li><li><p><b>
Strong experience with Salesforce Service Cloud (case management, omni-channel, automation, reporting).</b></p></li><li><p><b>
Exposure to Salesforce Data Cloud (or similar CDP / customer data platforms) is highly preferred.</b></p></li><li><p><b>
Salesforce Consultant Certification (preferred)</b></p></li><li><p>
Solid understanding of integrations, APIs, data flows, and cross-system dependencies.</p></li><li><p>
Good understanding of customer data concepts, identity resolution, segmentation, and activation use cases.</p></li><li><p>
Strong proficiency in requirements documentation, process mapping, backlog management, and UAT execution.</p></li><li><p>
Good understanding of data governance, data quality, and reporting concepts.</p></li><li><p>
Hands-on experience with JIRA, Confluence, and tools such as Lucidchart or Miro.</p></li><li><p>
Experience working in Agile / SAFe environments and with vendor delivery partners.</p></li></ul><h5 class="jobSectionHeader"><b>
What We Can Offer You</b><b>
</b></h5><p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
</p><p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
</p><h5 class="jobSectionHeader"><b>We Invite All Applicants to Apply</b></h5><p>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p><p>
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p></div>

Business Analyst - Salesforce Service Cloud & Data Cloud

Goldman Sachs

<div><div><div><div><div><div><div><div><div><b>GLOBAL INVESTMENT RESEARCH</b>
<br>
<br>
From macroeconomic forecasts to individual stock analysis, our team develops tools and insights to help shape investment strategies for clients and the firm. Our analysts work on client-focused research in the equity, fixed-income, currency, and commodities markets, mining big data that enters markets around the world each day to identify game-changing insights. You&rsquo;ll be part of a team that is intellectually curious, creative, analytical, and passionate about performing market research.
</div>
<div></div><div><b>TEAM &amp; ROLE OVERVIEW</b>
</div><p>Goldman Sachs develops global client-focused research in economics, portfolio strategy, derivatives and equity and credit securities. The Global Investment Research division produces fundamental, value-added research and analysis of industries, companies and economies, mining big data that enters markets around the world each day to identify game-changing insights. Our clients use these insights and investment ideas to develop their strategies. We deliver original, client-focused research in the equity, fixed-income, currency, and commodities markets.<br>
<br>
Our research teams continually identify and analyse financial information, strategic issues and trends on a regional and global scale. From macroeconomic forecasts to individual stock analysis, our team develops tools and insights to help shape investment strategies for clients and the firm.<br>
<br>
The successful candidate will be responsible for helping to cover companies in MENA Non-Financials; analysing companies and stocks and the factors that affect the industry.</p>
<p><b>RESPONSIBILITIES</b></p>
<ul><li>Assisting with coverage of companies within MENA Non-Financials</li><li>
Publishing regular industry and company-specific reports</li><li>
Interaction with the external investing client base</li><li>
Regular interaction with internal clients including Equity Sales, Sales-Traders and Traders.</li><li>
Managing relationships with covered companies</li><li>
Helping to facilitate client-corporate interaction through forums, events and conferences</li><li>
Responding to ad hoc requests from external clients and internal counterparts</li><li>
Building, maintaining and updating company and industry models</li></ul>
<p><b>EXPERIENCE/SKILLS</b></p>
<ul><li>3+ years of relevant experience in Equity Research, investing, consulting, or any other closely-related role</li><li>
Strong knowledge of MENA Equities, with expertise in Commodities, Healthcare and Consumer an advantage</li><li>
Thorough understanding of financial statement analysis and equity valuation frameworks</li><li>
Excellent verbal and written communication skills</li><li>
Meticulous attention to detail, strong analytical and organizational skills</li><li>
Strong interpersonal skills and willingness to collaborate with broader team</li><li>
FCA registration required (must be obtained within first six months of employment)</li></ul>
<div>
</div><div><b>ABOUT GOLDMAN SACHS</b>
</div><div><br>
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
</div><div><br>
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.
</div><div><br>
We&rsquo;re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html
</div><div><br>
&copy; The Goldman Sachs Group, Inc., 2023. All rights reserved.
</div><div>Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.
</div></div></div></div></div></div></div></div><div><div><div><div><div><b>We Offer Best-In-Class Benefits</b></div></div></div><p></p><div><div><div><div><div><div><div>
Healthcare &amp; Medical Insurance</div></div><p>
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Holiday &amp; Vacation Policies</div></div><p>
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Financial Wellness &amp; Retirement</div></div><p>
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees&rsquo; priorities.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Health Services</div></div><p>
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Fitness</div></div><p>
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).</p></div></div></div></div><p></p><div><div><div><div><div><div>
Child Care &amp; Family Care</div></div><p>
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.</p></div></div></div></div><p></p><div><div><div><div><div><div>
Benefits at Goldman Sachs</div></div><p>
Read more about the full suite of class-leading benefits our firm has to offer.</p></div></div></div></div></div></div></div></div><div></div>
<br><p>Opportunity Overview
CORPORATE TITLE
Associate
OFFICE LOCATION(S)
Dubai
JOB FUNCTION
Research Analyst
DIVISION
Global Investment Research Division</p>

Global Investment Research, Equity Research MENA Non-Financials, Associate, Dubai

IIQAF

<div><p><b>Location:</b> Dubai, UAE<br>
<b>Industry:</b> Hospital / Health Care<br>
<b>Job Type:</b> Full-Time<br>
<b>Salary:</b> <b>AED 7,500 &ndash; AED 8,500 per month</b></p>
<h3 class="jobSectionHeader"><b>Job Overview</b></h3>
<p>IIQAF Group is seeking a detail-oriented and analytical <b>Claims Analyst</b> to manage and process <b>healthcare insurance claims</b> efficiently within our hospital and healthcare operations in Dubai. The ideal candidate will review claim submissions, ensure accuracy, verify documentation, and coordinate with insurance providers to facilitate <b>timely reimbursement and resolution</b>.</p>
<p>This role is perfect for candidates searching for <b>Claims Analyst jobs in Dubai</b>, <b>Health Insurance Claims Specialist UAE</b>, <b>Medical Claims Processing roles</b>, or <b>Healthcare Claims Coordinator positions</b>.</p>
<h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<ul><li>Review and process <b>healthcare insurance claims</b> for accuracy and compliance</li><li>
Verify patient information, treatment records, and supporting documentation</li><li>
Liaise with <b>insurance companies, healthcare providers, and internal departments</b></li><li>
Identify and resolve claim discrepancies and issues promptly</li><li>
Ensure compliance with <b>UAE health insurance regulations and hospital policies</b></li><li>
Prepare <b>claims reports, data analysis, and trend tracking</b> for management</li><li>
Maintain accurate records of <b>claims processing and documentation</b></li><li>
Support audits and provide necessary information for <b>insurance reviews</b></li></ul>
<h3 class="jobSectionHeader"><b>Required Skills &amp; Qualifications</b></h3>
<ul><li>Proven experience as a <b>Claims Analyst, Medical Claims Specialist, or Insurance Claims Processor</b></li><li>
Knowledge of <b>health insurance policies, claim procedures, and healthcare regulations</b></li><li>
Strong analytical, detail-oriented, and problem-solving skills</li><li>
Proficiency in <b>claims management software and Microsoft Office Suite</b></li><li>
Excellent communication and interpersonal skills</li><li>
Familiarity with <b>UAE healthcare system and insurance regulations</b></li></ul>
<h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3>
<ul><li>Bachelor&rsquo;s degree in <b>Health Administration, Insurance, Finance, or related field</b></li><li>
Experience working in <b>hospitals, clinics, or healthcare insurance companies in Dubai</b></li><li>
Ability to handle <b>high-volume claims processing</b> efficiently</li></ul>
<h3 class="jobSectionHeader"><b>Why Join IIQAF Group</b></h3>
<ul><li>Competitive salary: <b>AED 7,500 &ndash; AED 8,500 per month</b></li><li>
Opportunity to work in a <b>professional healthcare and insurance environment in Dubai</b></li><li>
Career growth in <b>medical claims, healthcare operations, and insurance analysis</b></li><li>
Supportive and structured work culture</li></ul></div>

Claims Analyst

MultiBank Group

<div>
 <p>
  Welcome to
  <strong>
   MultiBank Group
  </strong>
  , a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are seeking a detail-oriented and dependable
  <strong>
   Sales Support Analyst
  </strong>
  to support our Sales Performance Department. The ideal candidate will focus primarily on data entry, report generation, and reporting accuracy to support business decisions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Accurately input, update, and maintain sales and performance data.
  </li>
  <li>
   Generate and distribute daily, weekly, and monthly performance reports.
  </li>
  <li>
   Assist in maintaining and improving internal data tracking systems.
  </li>
  <li>
   Coordinate with cross-functional teams to ensure timely reporting and data alignment.
  </li>
  <li>
   Support the sales leadership team with ad hoc data and performance insights.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   0&ndash;2 years of experience in data entry, reporting, or sales support roles.
  </li>
  <li>
   Familiarity with Excel or Google Sheets (pivot tables, basic formulas).
  </li>
  <li>
   Basic understanding of CRM systems (e.g., Salesforce, Zoho, or equivalent) is a plus.
  </li>
  <li>
   Strong attention to detail and organizational skills.
  </li>
  <li>
   Proactive attitude and willingness to learn new tools and processes.
  </li>
  <li>
   Ability to work independently and meet deadlines reliably.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us?
  </strong>
 </p>
 <ul>
  <li>
   Work with an industry-leading global financial institution.
  </li>
  <li>
   Competitive salary and comprehensive employee benefits.
  </li>
  <li>
   Opportunities for professional growth and career advancement.
  </li>
  <li>
   Collaborative, inclusive, and dynamic work environment.
  </li>
  <li>
   Commitment to innovation and professional excellence.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <em>
   Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
  </em>
 </p>
</div>


Sales Support Analyst

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