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guest experience expert

Marriott International

<div>Additional Information 
Job Number26019280 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert/Bellboy

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26019280
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 شركة ماريوت الدولية هي شركة توفر فرص توظيف متكافئة. نؤمن بتوظيف قوى عاملة متنوعة الخلفيات والحفاظ على ثقافة شاملة تهتم بالأشخاص في المقام الأول. نلتزم بعدم التمييز على أي أساس محمي، مثل الإعاقة وحالة المحاربين القدماء، أو أي أساس آخر يغطيه القانون المعمول
 
 
 
 ي ألوفت، نحن لسنا فندقك النموذجي&mdash;لكننا لا نتوقف عن تعلم كل جديد أيضًا. نحن هنا لنكون منصة انطلاق وهبوط ضيوفنا. سواء كانوا يأخذون كلبهم في نزهة ويعودون لتناول مشروب، أو يختتمون يومًا من الاجتماعات مع زملاء العمل، أو كانوا في المدينة لرؤية العائلة أو الأصدقاء أو فرقتهم الموسيقية المفضلة، نقدم مركزًا للاتصال بالآخرين والمنطقة المحيطة بهم، بتصميم عصري وشخصية للتمهيد. نحن نبحث عن أشخاص يتمتعون بالثقة في التعبير عن أنفسهم ولا يخشون الرسم خارج الحدود. إذا كنت شخصًايتمتع بإمكانيات التواصل مع الآخرين،فإن فنادق ألوفت هي المكان المناسب لك.عند انضمامك إلى فنادق ألوفت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 حيث يمكنك القيام بأفضل أعمالك، وابدأ
 
 هدفك
 
 ،
 
 وانتمي
 
 إلى فريق عالمي مذهل
 
 لتصبحأ
 
 فضل نسخة منك.
</div>

Guest Experience Expert

Americana Restaurants

<div>
 
 
 Relocation Note: This is an onsite role and requires relocation to Qatar.
 
 
 
 
 
 
 
 Purpose of the Role:
 
 
 
 To drive sustainable revenue growth and profitability across Qatar, Jordan, and Iraq markets by optimizing aggregator partnerships, ensuring efficient operations, and maximizing ROI on marketing and commercial initiatives. The role acts as the in-house expert on aggregator platforms&mdash;defining growth strategies, streamlining operations, safeguarding guest experience, and leading cross-functional collaboration to deliver business targets.
 
 
 
 
 
 
 The individual will be responsible for Qatar, Jordan &amp; Iraq markets:
 
 
 <ul>
 <li>
 Growing revenue to targets, managing multiple brands and aggregators
 </li>
 <li>
 Minimize the non-commission spend on the aggregator (i.e. marketing, compensations, credits etc.)
 </li>
 <li>
 Maximize the aggregator platform efficiency to capture and process the orders
 </li>
 </ul>
 
 
 
 
 
 Strategic Accountabilities:
 
 
 <ul>
 <li>
 Define the growth strategy for each brand and aggregator, under your responsibility.
 </li>
 <li>
 Build the relationship with the aggregator, supporting senior management during negotiations &amp; contract renewals
 </li>
 <li>
 Act as the in-house expert on aggregator landscape, dynamics and potential disruptions, for responsible markets.
 </li>
 </ul>
 
 
 
 
 
 Operational Accountabilities
 
 
 
 Aggregator Operations responsibilities:
 
 <ol>
 <li>
 Lead aggregator operations management with internal operation stakeholders.
 </li>
 <li>
 Streamline ways of working with aggregators including IT projects.
 </li>
 <li>
 Be custodian of Marketing spends on aggregators and drive it for best ROI for business.
 </li>
 </ol>
 
 Project management responsibilities:
 
 <ol>
 <li>
 Provide/institutionalize disciplined visibility into the state of the business under your responsibility (i.e. design and send out reporting matrices, scorecards, reports etc.)
 </li>
 <li>
 Ensure completion of projects &amp; initiatives to meet KPIs; be relentless and disciplined in engaging stakeholders in technology, finance, revenue management, aggregators and others, to deliver KPIs
 </li>
 <li>
 Report &amp; articulate status/progress of respective projects/tasks/responsibilities &ndash; in formal/informal settings
 </li>
 <li>
 Structured and diligent approach to project management, with capability to prioritize, delegate and follow-up
 </li>
 </ol>
 
 Commercial responsibilities:
 
 <ol>
 <li>
 Forecast annual sales and transaction targets with monthly/weekly/daily breakdowns
 </li>
 <li>
 Create monthly and weekly marketing plans to achieve forecasts, with careful consideration of brand/channel cannibalization
 </li>
 <li>
 Minimize the marketing spend on aggregators and maximize conversions/ROI
 </li>
 <li>
 Minimize other expenses on aggregators (e.g. credits paid, commission ramp-up due to breach of thresholds)
 </li>
 <li>
 Identify other key drivers of revenue &amp; profitability (transactions, average check, sales mix, order frequency) and ensure these are addressed in the comprehensive growth plan for respective aggregator
 </li>
 <li>
 Liaise with Brand, FPA and franchisor teams to ensure buy-in/approvals/DOA for all forecasts &amp; growth plans
 </li>
 </ol>
 
 Guest experience responsibilities:
 
 <ol>
 <li>
 Define targets of key guest experience metrics on aggregators (e.g. store ratings) and closely track them
 </li>
 <li>
 Create intervention projects required to address any guest experience deviations and liaise with Brand/HD/CC ops team
 </li>
 </ol>
 
 Support responsibilities:
 
 <ol>
 <li>
 Define the aggregator roll-out playbook, when launching new aggregators &ndash; address all the aspects of the deployment that can impact the commercials or guest experience
 </li>
 <li>
 Support the Brand/HD/CC ops team on aggregator channel initiatives, if required
 </li>
 </ol>
 
 
 
 
 
 Qualification, Experience &amp; Skills :
 
 
 <ul>
 <li>
 Bachelor's in marketing or a business related degree
 </li>
 <li>
 Fluency in Arabic is mandatory for the role requirements.
 </li>
 <li>
 8-10 years&rsquo; experience in an e-commerce/agency/multi-retail company, in a revenue/growth driving role
 </li>
 <li>
 Background in QSR, food tech or multi-brand F&amp;B experience.
 </li>
 <li>
 Data analytics/excel modelling in food tech/f&amp;b/fmcg.
 </li>
 <li>
 Experience managing aggregator platforms in a multi-brand, high-volume environment.
 </li>
 <li>
 Handled performance marketing, campaign ROI analysis, and marketing budget optimization on aggregator platforms.
 </li>
 <li>
 Experience in building and using dashboards, scorecards, and Excel/Google Sheets models to track performance and guide decision-making.
 </li>
 <li>
 Experience negotiating with aggregators or owning P&amp;L for aggregator business.
 </li>
 <li>
 Familiarity with aggregator partner portals, tools, and campaign planning systems.
 </li>
 </ul>
 
 
</div>

Aggregator Lead (Relocation to Qatar)

<div>Additional Information 
Job Number26023460 
Job CategoryFood and Beverage &amp; Culinary 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Service Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26023460
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Hilton

<div>
 A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.
 
 
 
 What will I be doing?
 
 
 
 As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
 </li>
 <li>
 Be responsible for special room assignments and suite occupancies
 </li>
 <li>
 Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
 </li>
 <li>
 Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
 </li>
 <li>
 Manage the Guest Relations Desk in the hotel lobby
 </li>
 <li>
 Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
 </li>
 <li>
 Maintain the inventory of Guest amenities
 </li>
 <li>
 Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
 </li>
 <li>
 Computer literate and able to navigate through Company systems
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Guest relations experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Proven ability to listen and respond to demanding Guest needs
 </li>
 <li>
 Conflict resolution experience
 </li>
 <li>
 Cash handling experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Muscat Al Husn
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Guest Relations

Wyndham Hotels & Resorts EMEA

<div>
 We are seeking a detail-oriented Floor Supervisor to oversee the daily cleanliness and maintenance of guest rooms and corridors on assigned floors. You will lead a team of Room Attendants to ensure our property meets the highest standards of hygiene and guest satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Daily Supervision: Assign room cleaning quotas and deep-cleaning tasks to the housekeeping team.
 </li>
 <li>
 Quality Inspections: Physically inspect all guest rooms (occupied and departure) and VIP suites to ensure they meet brand standards before guest arrival.
 </li>
 <li>
 Maintenance Liaison: Identify and report repair needs (e.g., electrical, plumbing) to the Engineering Department and follow up on completion.
 </li>
 <li>
 Inventory &amp; Supplies: Monitor the floor pantry, manage linen stock, and requisition cleaning supplies as needed to prevent shortages.
 </li>
 <li>
 Guest Service: Act as the first point of contact for guest requests (e.g., extra pillows, VIP amenities) and handle complaints with professionalism and speed.
 </li>
 <li>
 Staff Coaching: Provide on-the-job training for new hires and ongoing feedback to current staff to maintain performance levels.
 </li>
 <li>
 Safety &amp; Compliance: Ensure all staff adhere to hotel security, fire regulations, and health and safety legislation.
 </li>
 <li>
 Experience: Minimum 2&ndash;4 years of experience in hotel housekeeping, with at least 1 year in a lead or supervisory capacity.
 </li>
 <li>
 Education: High school diploma or equivalent; a degree in Hospitality Management is a plus.
 </li>
 <li>
 Skills: Exceptional attention to detail, strong problem-solving abilities, and a "guest-first" mindset.
 </li>
 <li>
 Communication: Good oral and written communication skills (English proficiency often required).
 </li>
 </ul>
</div>

Floor Supervisor

Explore 371+ Guest experience expert in Oman this March. Find roles across top companies and apply now to boost your career.

371 guest experience expert jobs In Oman

Guest Experience Expert/Bellboy

Guest Experience Expert

Aggregator Lead (Relocation to Qatar)

F&B Service Expert

F&B Service Expert

Guest Relations

Floor Supervisor