customer service representative Jobs in Oman

customer service representative

f&b service expert

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f b service expert

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26023460<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: Less than 1 year related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

F&B Service Expert

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26023460
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Food and Beverage &amp; Culinary
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Sheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: Less than 1 year related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Minor Hotels

<div>
 <p>
  Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to minimise food and beverage costs. You will manages the day-to-day operation of F&amp;B Accounting. Further you will record F&amp;B costs, adhere to all cost control procedures and review purchase procedures for all F&amp;B items. This role is important for the hotel as your action will positively influence our profit.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <p>
  &bull; College diploma in Hotel Management or a related field
  <br/>
  <br/>
 </p>
 <p>
  &bull; Minimum 2&ndash;3 years of hotel experience in Food &amp; Beverage, Restaurant, or Banquet operations within a reputable hotel environment
  <br/>
  <br/>
 </p>
 <p>
  &bull; Strong operational knowledge of hotel F&amp;B standards and service procedures
  <br/>
  <br/>
 </p>
 <p>
  &bull; Passion for leadership and teamwork
  <br/>
  <br/>
 </p>
 <p>
  &bull; Strong attention to detail to achieve operational excellence
  <br/>
  <br/>
 </p>
 <p>
  &bull; Excellent guest service and communication skills
  <br/>
  <br/>
 </p>
</div>


Cost Controller

TIVOLI

<div><b>Company Description</b><p><br>
Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.</p><b><br>
Job Description</b><p><br>
You will support the overall Food &amp; Beverage operation of the resort to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to minimise food and beverage costs. You will manages the day-to-day operation of F&amp;B Accounting. Further you will record F&amp;B costs, adhere to all cost control procedures and review purchase procedures for all F&amp;B items. This role is important for the hotel as your action will positively influence our profit.</p><b><br>
Qualifications</b><ul><li><br>
College diploma in Hotel Management or a related field</li><li>Minimum 2&ndash;3 years of hotel experience in Food &amp; Beverage, Restaurant, or Banquet operations within a reputable hotel environment</li><li>Strong operational knowledge of hotel F&amp;B standards and service procedures</li><li>Passion for leadership and teamwork</li><li>Strong attention to detail to achieve operational excellence</li><li>Excellent guest service and communication skills</li></ul></div>

Americana Restaurants

<div>
 <p>
  <strong>
   Relocation Note: This is an onsite role and requires relocation to Qatar.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Purpose of the Role:
  </strong>
 </p>
 <p>
  To drive sustainable revenue growth and profitability across Qatar, Jordan, and Iraq markets by optimizing aggregator partnerships, ensuring efficient operations, and maximizing ROI on marketing and commercial initiatives. The role acts as the in-house expert on aggregator platforms&mdash;defining growth strategies, streamlining operations, safeguarding guest experience, and leading cross-functional collaboration to deliver business targets.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The individual will be responsible for Qatar, Jordan &amp; Iraq markets:
  </strong>
 </p>
 <ul>
  <li>
   Growing revenue to targets, managing multiple brands and aggregators
  </li>
  <li>
   Minimize the non-commission spend on the aggregator (i.e. marketing, compensations, credits etc.)
  </li>
  <li>
   Maximize the aggregator platform efficiency to capture and process the orders
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategic Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Define the growth strategy for each brand and aggregator, under your responsibility.
  </li>
  <li>
   Build the relationship with the aggregator, supporting senior management during negotiations &amp; contract renewals
  </li>
  <li>
   Act as the in-house expert on aggregator landscape, dynamics and potential disruptions, for responsible markets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Operational Accountabilities
  </strong>
 </p>
 <p>
  Aggregator Operations responsibilities:
 </p>
 <ol>
  <li>
   Lead aggregator operations management with internal operation stakeholders.
  </li>
  <li>
   Streamline ways of working with aggregators including IT projects.
  </li>
  <li>
   Be custodian of Marketing spends on aggregators and drive it for best ROI for business.
  </li>
 </ol>
 <p>
  Project management responsibilities:
 </p>
 <ol>
  <li>
   Provide/institutionalize disciplined visibility into the state of the business under your responsibility (i.e. design and send out reporting matrices, scorecards, reports etc.)
  </li>
  <li>
   Ensure completion of projects &amp; initiatives to meet KPIs; be relentless and disciplined in engaging stakeholders in technology, finance, revenue management, aggregators and others, to deliver KPIs
  </li>
  <li>
   Report &amp; articulate status/progress of respective projects/tasks/responsibilities &ndash; in formal/informal settings
  </li>
  <li>
   Structured and diligent approach to project management, with capability to prioritize, delegate and follow-up
  </li>
 </ol>
 <p>
  Commercial responsibilities:
 </p>
 <ol>
  <li>
   Forecast annual sales and transaction targets with monthly/weekly/daily breakdowns
  </li>
  <li>
   Create monthly and weekly marketing plans to achieve forecasts, with careful consideration of brand/channel cannibalization
  </li>
  <li>
   Minimize the marketing spend on aggregators and maximize conversions/ROI
  </li>
  <li>
   Minimize other expenses on aggregators (e.g. credits paid, commission ramp-up due to breach of thresholds)
  </li>
  <li>
   Identify other key drivers of revenue &amp; profitability (transactions, average check, sales mix, order frequency) and ensure these are addressed in the comprehensive growth plan for respective aggregator
  </li>
  <li>
   Liaise with Brand, FPA and franchisor teams to ensure buy-in/approvals/DOA for all forecasts &amp; growth plans
  </li>
 </ol>
 <p>
  Guest experience responsibilities:
 </p>
 <ol>
  <li>
   Define targets of key guest experience metrics on aggregators (e.g. store ratings) and closely track them
  </li>
  <li>
   Create intervention projects required to address any guest experience deviations and liaise with Brand/HD/CC ops team
  </li>
 </ol>
 <p>
  Support responsibilities:
 </p>
 <ol>
  <li>
   Define the aggregator roll-out playbook, when launching new aggregators &ndash; address all the aspects of the deployment that can impact the commercials or guest experience
  </li>
  <li>
   Support the Brand/HD/CC ops team on aggregator channel initiatives, if required
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualification, Experience &amp; Skills :
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's in marketing or a business related degree
  </li>
  <li>
   Fluency in Arabic is mandatory for the role requirements.
  </li>
  <li>
   8-10 years&rsquo; experience in an e-commerce/agency/multi-retail company, in a revenue/growth driving role
  </li>
  <li>
   Background in QSR, food tech or multi-brand F&amp;B experience.
  </li>
  <li>
   Data analytics/excel modelling in food tech/f&amp;b/fmcg.
  </li>
  <li>
   Experience managing aggregator platforms in a multi-brand, high-volume environment.
  </li>
  <li>
   Handled performance marketing, campaign ROI analysis, and marketing budget optimization on aggregator platforms.
  </li>
  <li>
   Experience in building and using dashboards, scorecards, and Excel/Google Sheets models to track performance and guide decision-making.
  </li>
  <li>
   Experience negotiating with aggregators or owning P&amp;L for aggregator business.
  </li>
  <li>
   Familiarity with aggregator partner portals, tools, and campaign planning systems.
  </li>
 </ul>
 <p>
 </p>
</div>


Aggregator Lead (Relocation to Qatar)

Crowne Plaza Hotel

<div><p><b>Your Day-to-Day work:
</b></p><ul><li><div>Assists with the preparation and execution of the annual marketing plan to budget.</div></li><li><div>
Provides support to Operations, Food &amp; Beverage and Sales teams to execute promotions and campaigns to target in-house and external guests with promotions that drive incremental revenue to the hotel.</div></li><li><div>
Assists with the management of F&amp;B media schedules email marketing and display advertising.</div></li><li><div>
Stays informed about the status, performance evaluation, opportunities, and issues related to online programs and initiatives.</div></li><li><div>
Helps verify that all advertising for the hotel in digital channels is in alignment with brand voice.</div></li><li><div>
Supports facilitation of social media engagement and updating content in local digital channels (e.g., hotel website, travel sites).</div></li><li><div>
Assists with promotions campaign in F&amp;B, weddings, spa, rooms and conferences through relevant digital and social media channels.</div></li><li><div>
Engages in proactive online reputation management by surfacing relevant guest comments (positive or negative) in social media channels and responds accordingly.</div></li><li><div>
Participates in the development of comprehensive PR plan per quarter along with agency;</div></li><li><div>
Assists with writing and distribution of all press releases for property events, promotions, and outlets.</div></li><li><div>
Supports execution of hotel sponsored events, community/government relations activities, and press promotional activities.</div></li><li><div>
Supports the co-ordination of photography for F&amp;B advertising, collateral and public relations purposes between the hotel, advertising agency and the regional field marketing teams.</div></li><li><div>
Assists with photo shoots for seasonal or festive promotions in partnership with the cluster or area marketing team.</div></li><li><div>
Controls quantity and inventory of all Hotel marketing collateral and verifies copies are filed in a comprehensive manner.</div></li><li><div>
Supports the production of all property, F&amp;B display, and temporary signage in hotel public areas.</div></li><li><div>
Assists with the execution of F&amp;B direct marketing activities.</div></li><li><div>
Verifies all collateral is as per brand standard guidelines</div></li><li><div>
Assists in the development, co-ordination and execution of all communications activities.</div></li><li><div>
Supports communications duties and functions as deemed necessary.</div></li><li><div>
Assists in the liaison and execution of joint F&amp;B promotions.</div></li><li><div>
Works with the DOSM to initiate and implement marketing strategies</div></li></ul><p>
</p><p><b>What We Need From You:
</b></p><ul><li><div>Minimum of 3-4 years of experience in marketing, preferably in the hospitality &amp; F&amp;B sector.</div></li><li><div>
Proven knowledge of digital marketing, social media, and promotional campaigns.</div></li><li><div>
Excellent written and verbal communication skills. Knowledge of Arabic language will be a plus.</div></li><li><div>
Strong organizational, planning, and project management abilities.</div></li><li><div>
Proficient in MS Office; familiarity with marketing and design tools.</div></li><li><div>
Ability to work effectively as part of a team and across multiple departments.</div></li><li><div>
Flexibility to work shifts, weekends, and public holidays as required.</div></li></ul><p>
</p><p><b>What We Offer:</b></p><p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life and some of the best training in the business.
</p><p></p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p></p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
</p><p></p><p>So, join us and you&rsquo;ll become part of our ever-growing global family.</p><p>
</p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Marketing Manager- Crowne Plaza Muscat

Al Toobi New Enterprises

<p>We are seeking a dynamic and results-driven <b>Restaurant Manager</b> to oversee operations, inspire teams, and drive performance across our caf&eacute; outlets.</p><p>Key Responsibilities</p><ul><li>Lead and manage all daily restaurant and caf&eacute; operations to ensure efficiency and profitability.</li><li>Drive sales growth while maintaining cost control and budget targets.</li><li>Recruit, train, coach, and develop high-performing teams.</li><li>Ensure exceptional guest service and consistently high satisfaction levels.</li><li>Oversee food quality, presentation standards, hygiene, and safety compliance.</li><li>Monitor inventory, purchasing, and supplier coordination.</li><li>Analyze performance reports and implement strategic improvements.</li><li>Uphold brand standards and company policies across all operational areas.</li></ul><p>Requirements</p><ul><li><b>Minimum 7&ndash;10 years of progressive experience in F&amp;B operations, with at least 3&ndash;5 years in a managerial role (mandatory).</b></li><li>Strong leadership and team-building skills with proven results.</li><li>Excellent financial acumen (P&amp;L management, budgeting, cost control).</li><li>Ability to work in a fast-paced, high-volume environment.</li><li>Thorough knowledge of food safety and hospitality regulations.</li><li>Outstanding communication, problem-solving, and decision-making skills.</li><li>Customer-centric mindset with a passion for hospitality excellence.</li></ul><p>Educational Requirements</p><ul><li>Bachelor&rsquo;s degree or Diploma in <b>Hospitality Management, Hotel Management, Business Administration</b>, or a related field (preferred).</li><li>Professional certifications in <b>Food Safety, HACCP, or Hospitality Management</b> are a strong advantage.</li><li>Ongoing training or leadership development programs in F&amp;B operations will be considered a plus.</li></ul><p>Job Type: Full-time</p><p>Pay: Up to RO350.000 per month</p>

Restaurant Manager

Explore 188+ F b service expert in Oman this March. Find roles across top companies and apply now to boost your career.

188 f b service expert jobs In Oman

F&B Service Expert

F&B Service Expert

Cost Controller

Cost Controller

Aggregator Lead (Relocation to Qatar)

Marketing Manager- Crowne Plaza Muscat

Restaurant Manager