receptionist

front desk receptionist

marketing manager

customer service executive

front office manager

guest experience manager

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Shamal Holding

<div>
 Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate. Our portfolio spans Lifestyle &amp; Entertainment, Destinations, Real Estate, Hospitality, and F&amp;B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more.
 
 
 This position is responsible for facilitating the customer&rsquo;s experience at X Dubai&rsquo;s attraction or facility. this position will reflect X Dubai&rsquo;s brand in a face to face interaction with customers and guests.
 
 
 
 Note - This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.
 
 
 
 <ul>
 <li>
 Daily opening and closing procedures of Edgewalk
 </li>
 <li>
 Supervising the progress and experience of each assigned group.
 </li>
 <li>
 Usher the guests.
 </li>
 <li>
 Fitting harness and helmets correctly and supervising the use of all safety equipment.
 </li>
 <li>
 Conducting pre-tour safety orientation for each tour group.
 </li>
 <li>
 Using customer engagement skills to ensure a memorable experience for each guest.
 </li>
 <li>
 Assuring the safety and wellbeing of guests throughout each tour.
 </li>
 <li>
 Help and resolve customer complaints and questions
 </li>
 <li>
 Demonstrate a high level of customer service
 </li>
 <li>
 Keep all filing up to date for database - sales and members
 </li>
 <li>
 Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations.
 </li>
 <li>
 Go the extra mile to engage customers
 </li>
 <li>
 Inform customer of deals and promotions
 </li>
 <li>
 Assists in the upkeep of the facility.
 </li>
 <li>
 Assist and collaborate with the team on events and projects
 </li>
 <li>
 Perform all other duties assigned by supervisor or manager
 </li>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Previous 3 years of experience in retail or customer service preferred.
 
 
 
 </li>
 </ul>
 
 Note
 
 
 
 Due to a high influx of profiles, only shortlisted candidates will be contacted.
</div>

Guest Experience Representative - Level II

Marriott International

<div>Additional Information 
Job Number26091428 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations Officer)

Andaz

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager &ndash; Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.
Key Responsibilities
<ul><li>Support the day-to-day operations of the Front Office.</li>
<li>Deliver exceptional, personalized guest experiences.</li>
<li>Lead, coach, and motivate the Front Office team.</li>
<li>Handle guest concerns professionally and efficiently.</li>
<li>Coordinate with other departments to ensure smooth hotel operations.</li>
<li>Maintain Hyatt and Andaz brand standards.</li></ul> 
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Minimum 2 years' experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.</li>
<li>Strong communication, leadership, and guest service skills.</li>
<li>Excellent problem-solving and organizational abilities.</li>
<li>Experience with Opera Cloud/ PMS is an advantage.</li>
<li>Diploma or degree in Hospitality Management or a related field is preferred.</li>
<li>Language Preference- Russian/ German/French/Spanish</li></ul></div></div></div>

Assistant Manager- Front Office

Jungle Beige Advertising

The Assistant Bar Manager supports the Bar Manager in overseeing the daily operations of the bar, ensuring exceptional guest service, maintaining high beverage quality standards, maximizing revenue, controlling costs, and leading the bar team. The role is responsible for ensuring compliance with company policies, health and safety regulations, and liquor licensing requirements.Key ResponsibilitiesOperational Management<ul><li>Assist in managing the daily operations of all bar outlets.</li><li>Ensure efficient and smooth bar service during all operating hours.</li><li>Maintain high standards of cleanliness, hygiene, and presentation.</li><li>Monitor beverage preparation and service according to hotel standards.</li><li>Ensure all opening and closing procedures are completed correctly.</li><li>Resolve guest complaints professionally and promptly.</li></ul>Team Leadership<ul><li>Supervise bartenders, bar waiters, and support staff.</li><li>Conduct daily briefings and assign duties.</li><li>Train, coach, and motivate employees to deliver excellent service.</li><li>Monitor staff performance and recommend disciplinary or reward actions.</li><li>Prepare duty rosters and ensure adequate staffing levels.</li></ul>Inventory &amp; Cost Control<ul><li>Monitor beverage stock levels and conduct regular inventory counts.</li><li>Assist in ordering beverages, supplies, and bar equipment.</li><li>Minimize wastage, breakage, and beverage losses.</li><li>Ensure proper storage and rotation of stock (FIFO).</li><li>Monitor beverage costs and support cost-control initiatives.</li></ul>Financial Responsibilities<ul><li>Support the Bar Manager in achieving revenue and profitability targets.</li><li>Promote upselling of beverages and premium products.</li><li>Monitor daily sales and prepare operational reports.</li><li>Ensure accurate billing and cash handling procedures.</li></ul>Guest Service<ul><li>Deliver exceptional guest experiences and personalized service.</li><li>Build positive relationships with regular guests.</li><li>Handle guest feedback promptly and professionally.</li><li>Ensure responsible alcohol service at all times.</li></ul>Health, Safety &amp; Compliance<ul><li>Ensure compliance with UAE Municipality regulations and hotel policies.</li><li>Follow food safety, hygiene, and HACCP standards.</li><li>Ensure compliance with liquor licensing laws.</li><li>Maintain a safe working environment for guests and employees.</li></ul>Administration<ul><li>Assist in preparing daily, weekly, and monthly reports.</li><li>Maintain attendance and leave records for bar employees.</li><li>Coordinate with Purchasing, Stores, Kitchen, and Finance departments.</li><li>Support promotional events and beverage menu updates.</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree in Hospitality Management or a related field.</li><li>WSET, bartending certification, or beverage-related certification is an advantage.</li></ul>Experience<ul><li>Minimum 3&ndash;5 years of experience in hotel bar operations.</li><li>At least 1&ndash;2 years in a supervisory or assistant management role.</li><li>Experience in a 4-star or 5-star hotel is preferred.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of wines, spirits, cocktails, beers, and beverage trends.</li><li>Inventory management and cost control skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Proficiency in POS systems and Microsoft Office.</li><li>Ability to work flexible shifts, including weekends and holidays.</li><li>Strong organizational and time-management skills.</li></ul>Pay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Assistant Bar Manager

La Petite Maison (LPM)

<div>
 That is the rhythm of Le Caf&eacute; LPM. A neighbourhood caf&eacute; for the modern city, where the spirit of the French Riviera meets life in Dubai. From the first espresso of the morning to the last spritz of the evening, every drink we serve carries the same care and intention as everything else on the table.
 
 
 We are looking for a
 
 Waiter
 
 to own that.
 
 
 
 Your Role
 
 
 
 You are the manager of your tables and guests. You take orders, serve with precision, and make every guest feel genuinely looked after. You are the face and name your guests will remember.
 
 
 
 Your Profile
 
 
 
 No prior experience required: personality, energy, and genuine warmth matter most.
 
 
 English is a must. French or another European language, even better.
 
 
 
 Your Impacts
 
 
 
 
 Guest Experience:
 
 You create memorable moments from the first hello to the last goodbye - warm, professional, and always making guests feel like they&rsquo;re exactly where they should be.
 
 
 
 Product Knowledge:
 
 You know the menu inside out - ingredients, preparation, pairings - and share that knowledge naturally. Confident in recommending, upselling, and surprising guests with the right suggestion at the right moment.
 
 
 
 Guest Profiling:
 
 You read the table, adapt to the mood and pace, and remember what matters: preferences, habits, the little details that make a guest feel genuinely known. You record them so nothing is lost.
 
 
 
 Communication:
 
 Clear with the kitchen, attentive with guests, and in sync with the team. Small issues you handle yourself - bigger ones go straight to your manager, without delay.
 
 
 
 Why Le Caf&eacute; LPM
 
 
 
 You will be part of a concept that takes the simple things seriously. A globally recognised group at the beginning of something new with real ownership, real visibility, and the chance to leave a mark from day one.
 
 
 Competitive salary and incentives. Benefits built around life outside work, not just inside it.
 
 
 
 Sound like you?
 
 
 
 Tell us why. Send your CV and a quick note!
</div>

Waiter (Le Café LPM)

IHG Hotels & Resorts

<div>Do you see yourself as the Residence Manager for InterContinental Residence Suites&reg; Dubai Festival City?
 
 
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. 
 
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 
 
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. 
 
The InterContinental Hotels Group&reg; at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn &amp; Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
 
 
A little taste of your day-to-day:
People
<ul><li>Clearly and effectively communicate hotel goals and strategies to all levels of the hotel team.</li><li>
Oversee the day-to-day operations and assignments of the hotel staff; assist the Area General Manager in the development and communication of departmental strategies and goals.</li><li>
Work within the company&rsquo;s Human Resource framework to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Planning for future staffing needs.</li><li>
Recruiting in line with company guidelines.</li><li>
Preparing detailed induction programmes for new staff.</li><li>
Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.</li><li>
Ensuring training needs analysis of teams is carried out, and training programmes are designed and implemented to meet needs.</li><li>
Develop your team and improve their performance through coaching and feedback, and create performance and development goals - recognise good performance.
</li><li>Train your team to make sure they deliver with compliance, to our standards and have the tools they need to work efficiently.</li><li>
Coaching, counselling and disciplining staff, providing constructive feedback to enhance performance.</li><li>
Drive Nationalisation efforts by mentoring and integrating local talent, fostering their development, and ensuring compliance with nationalisation goals.</li><li>
Establish/maintain a succession plan</li></ul></li><li>
Drive a great working environment for teams to thrive &ndash; connect departments to create sense of one team.
</li><li>Communicate and enforce policies and procedures.
</li><li>As a Hotel Manager, you will empower colleagues to act with integrity by fostering a Speak Up culture, creating an environment where they feel supported to ask questions, raise concerns, and adhere to the Code of Conduct. You will ensure all required training is completed and promptly address any suspected misconduct.</li></ul>
Financial<ul><li>
Support the Area General Manager in the development, implementation and monitoring of strategic and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
</li><li>You will drive performance in key metrics, such as Guest Love, GSI, Loyalty Recognition, Loyalty Enrolment Efficiency, and others.</li><li>
Monitor and report variances against budget and control labour costs and other expenses.</li><li>
Ensure that rebates and contracts for residences are tracked, properly documented, and any concerns are communicated in a timely manner.</li><li>
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
</li><li>Foster positive owner relationships if applicable and assist in providing ongoing information and status reports</li></ul>
Guest Experience<ul><li>
Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.
</li><li>Review guest feedback and implement strategies for continuous improvement.
</li><li>Communicate to appropriate departments all pertinent information requirements and special. needs for arriving VIP&rsquo;s, large groups, and other key guests.
</li><li>Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.</li></ul>
Responsible Business<ul><li>
In this role, you will contribute to our sustainability goals &ldquo;Journey To Tomorrow&rdquo; across key areas such as People, Communities, Carbon &amp; Energy, Waste, and Water management.</li><li>
Maintain a focus and commitment to operating a &ldquo;green&rdquo; hotel.</li><li>
Ensure a safe and secure environment for guests, team members and hotel/residences assets in compliance with the hotel&rsquo;s or owner&rsquo;s policies and procedures and regulatory requirements.</li><li>
Maintain relations with outside contacts.
</li><li>Comply with federal, state and local laws regarding health, safety and alcohol services.
</li><li>Ensure that the brand is at the heart of all decisions.</li><li>
Any other duties or tasks as directed by the Area General Manager that assist and support hotel operations.</li></ul><div>
</div><div>What we need from you:</div><div>
</div><ul><li>Bachelor&rsquo;s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
</li><li>Minimum of 3 years of guest service/hotel experience with at least two years in a Hotel Manager / General Manager capacity, or an equivalent combination of education and experience.</li><li>
Previous extended stay experience or experience in a hotel of similar size and complexity preferred.</li><li>
Must speak fluent English. Multiple languages preferred.</li></ul>
What you can expect from us: 
 
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts and some of the best training in the business. 
 
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives. 
 
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
 
So, join us, and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Residence Manager - InterContinental Residence Suites® Dubai Festival City

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