receptionist

front desk receptionist

hr intern

marketing manager

customer service executive

guest experience manager

GuestReady

<div>
 GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since our founding in 2016, we&rsquo;ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality.
 
 
 GuestReady is looking for a proactive and detail-oriented
 
 Guest Excellence Intern - Operations
 
 to support our daily vacation rental operations. This role is hands-on and ideal for someone who wants real exposure to short-term rental operations, guest experience, and back-office coordination.
 
 
 You&rsquo;ll work closely with the operations and support teams to ensure properties are guest-ready, schedules are on track, and communication flows smoothly.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage the shared operations mailbox and ticketing system, ensuring requests are tracked, prioritized, and resolved on time
 </li>
 <li>
 Support daily operations by assigning missions to housekeeping, maintenance, and field teams
 </li>
 <li>
 Apply for work permits and coordinate access approvals when required
 </li>
 <li>
 Monitor and update the Check-In Dashboard, ensuring all next-day check-ins are fully prepared and accounted for
 </li>
 <li>
 Assist the support team with guest communications when needed (check-in queries, basic issues, follow-ups)
 </li>
 <li>
 Flag operational issues, delays, or risks early to ensure smooth guest arrivals
 </li>
 <li>
 Maintain accurate records and operational trackers
 </li>
 <li>
 Provide general operational support to the team as required
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For:
 
 
 
 <ul>
 <li>
 Currently enrolled in or recently graduated from a relevant program (Hospitality, Business, Operations, or similar)
 </li>
 <li>
 Strong organizational skills and attention to detail
 </li>
 <li>
 Comfortable handling multiple tasks in a fast-paced environment
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Basic proficiency in email, dashboards, and task management tools
 </li>
 <li>
 Willingness to learn and take ownership of operational tasks
 
 
 </li>
 </ul>
 
 Why You'll Love Working with Us:
 
 
 
 <ul>
 <li>
 🚀 Join a fast-growing company in the booming travel industry.
 </li>
 <li>
 🌍 Work in a dynamic, multicultural team.
 </li>
 <li>
 📚 Opportunities for learning and career development.
 </li>
 <li>
 Hands-on experience with guest management systems and operational workflows
 
 
 </li>
 </ul>
 We&rsquo;re excited to hear from you and discover how you can contribute to our journey!
 
 
 Don&rsquo;t worry if you don&rsquo;t tick every box&mdash;if you&rsquo;re a 70% fit, we still encourage you to apply. Many skills can be learned through experience, and together we can bridge the gaps.
 
 
 
 Diversity and Inclusion
 
 
 
 At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture
</div>

Guest Excellence Intern - Operations

St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26067821
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Guest Arrival Expert

Marriott International

<div>Additional Information 
Job Number26067821 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None</div> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.</div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26067824
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert - The St. Regis Downtown Dubai

<div>Additional Information 
Job Number26067824 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Kimpton

<div>A Role That Brings Exceptional Service, Convenience &amp; Personalised Hospitality Together &ndash; The IRD Identity
At Kimpton Sevn Dubai, In-Room Dining is more than a service&mdash;it is an extension of our hospitality, delivered directly to our guests wherever they choose to enjoy it.
Whether it's a leisurely breakfast overlooking the city, a business lunch between meetings, a late-night craving, or a special celebration in the comfort of a suite, every order represents an opportunity to create memorable moments through thoughtful service and seamless execution.
We are looking for an Assistant IRD Manager who can support this vision through operational excellence, team leadership, and a genuine passion for delivering exceptional guest experiences.
You are not only supporting a department&mdash;you are helping create personalised hospitality experiences that define luxury and convenience.
One Call. One Experience. One Exceptional Standard.
At Kimpton Sevn Dubai, every IRD interaction matters.
As Assistant IRD Manager, you help ensure:<ul><li>Efficient and seamless delivery of In-Room Dining services</li><li>Exceptional guest experiences through personalised service</li><li>Consistent operational excellence across all shifts</li><li>Strong coordination between culinary and service teams</li><li>Timely, accurate, and memorable service delivery</li></ul>
You help create an operation defined by responsiveness, quality, and genuine hospitality.
Why This Role Matters
In-Room Dining plays a vital role in the overall guest journey.
In this role, you support the F&amp;B Operations Manager by:<ul><li>Delivering the hotel's service philosophy through exceptional IRD experiences</li><li>Supervising daily operations and maintaining service standards</li><li>Supporting team development, engagement, and performance</li><li>Ensuring efficient order-taking, preparation coordination, and delivery execution</li><li>Maintaining operational discipline while creating memorable guest interactions</li></ul>
You are a key contributor to guest satisfaction and operational success every day.
Be the Leader Behind the Experience
You are organised, proactive, and passionate about service excellence.
Through your leadership, you will:<ul><li>Support the day-to-day operation of the In-Room Dining department</li><li>Lead shifts and ensure seamless service execution</li><li>Supervise order accuracy, delivery standards, and guest satisfaction</li><li>Coach and develop IRD colleagues and supervisors</li><li>Foster teamwork, efficiency, and service excellence throughout the operation</li></ul>
Your influence helps create memorable guest experiences with every order delivered.
What We'll Support You to Do
Deliver Exceptional Guest Experiences<ul><li>Ensure every guest interaction reflects Kimpton's personalised hospitality culture.</li></ul>
Support a High-Performing Team<ul><li>Develop talent while fostering collaboration, engagement, and accountability.</li></ul>
Maintain Operational Excellence<ul><li>Uphold service standards, efficiency, and consistency across all aspects of IRD operations.</li></ul>
Drive Service Quality &amp; Revenue Opportunities<ul><li>Support upselling initiatives and continuously improve the guest dining experience.</li></ul>
The Gig
Reporting to the F&amp;B Operations Manager, the Assistant IRD Manager supports the leadership of the In-Room Dining operation at Kimpton Sevn Dubai, helping deliver personalised, efficient, and memorable dining experiences.<ul><li>The Opportunity: Be part of a luxury lifestyle hotel's pre-opening team</li><li>The Focus: Service excellence, operational leadership, and team development</li><li>The Impact: Help create a seamless In-Room Dining experience that exceeds guest expectations</li></ul>
You will play a critical role in bringing the Kimpton hospitality experience directly to our guests.
Stay Human
At Kimpton, hospitality is always personal.
In this role, you will:<ul><li>Lead with positivity, professionalism, and integrity</li><li>Foster a culture of collaboration, care, and continuous learning</li><li>Encourage accountability, service excellence, and innovation</li><li>Bring energy and enthusiasm into every guest interaction</li></ul>
Every delivery reflects our commitment to making guests feel genuinely cared for.
Your Day-to-Day
No two days are the same; your responsibilities will span operational, leadership, and guest service activities, including but not limited to:
IRD Operations<ul><li>Support daily In-Room Dining operations across all service periods</li><li>Ensure efficient order-taking, preparation coordination, and delivery execution</li><li>Monitor service standards and guest satisfaction throughout each shift</li><li>Ensure delivery times consistently meet established service expectations</li></ul>
Team Leadership<ul><li>Supervise, train, and motivate IRD team members</li><li>Conduct daily briefings and service preparations</li><li>Support colleague engagement, coaching, and performance management</li><li>Foster teamwork and collaboration across departments</li></ul>
Guest Experience<ul><li>Build positive relationships with guests through personalised service</li><li>Resolve guest concerns promptly and professionally</li><li>Identify opportunities to exceed guest expectations</li><li>Support service recovery initiatives when required</li></ul>
Financial &amp; Operational Management<ul><li>Assist with labour scheduling and productivity management</li><li>Support inventory control and operating supply management</li><li>Monitor revenue opportunities through upselling and service enhancements</li><li>Support achievement of departmental financial objectives</li></ul>
Quality, Hygiene &amp; Compliance<ul><li>Ensure compliance with food safety, hygiene, and HACCP standards</li><li>Maintain health and safety procedures throughout the operation</li><li>Support internal audits and corrective action plans</li><li>Uphold hotel brand standards and operational policies</li></ul>
Pre-Opening Support<ul><li>Assist with departmental setup and operational readiness</li><li>Participate in recruitment, onboarding, and training activities</li><li>Support development and implementation of SOPs</li><li>Participate in mock services and opening preparations</li><li>Contribute to service flow testing and process optimisation</li></ul>
What Success Looks Like<ul><li>Consistently high guest satisfaction scores</li><li>Efficient and accurate order delivery performance</li><li>Strong team engagement and operational readiness</li><li>Positive guest feedback and service recovery outcomes</li><li>Achievement of departmental service and financial targets</li><li>Successful pre-opening preparation and launch</li></ul>
Who This Role Is Perfect For<ul><li>Passionate hospitality professional ready for a leadership opportunity</li><li>Experienced in luxury hotel, restaurant, or In-Room Dining operations</li><li>Strong service-focused leader with excellent organisational skills</li><li>Detail-oriented and committed to operational excellence</li><li>Collaborative team player who thrives in dynamic environments</li><li>Passionate about creating exceptional guest experiences</li></ul>
What We Need From You
Ideally, you bring some (or all) of the following qualifications and experience.
Education<ul><li>Diploma or degree in Hospitality Management, Hotel Management, or a related field preferred</li></ul>
Experience<ul><li>3&ndash;5 years of Food &amp; Beverage experience within upscale or luxury hospitality environments</li><li>Minimum 1&ndash;2 years in a supervisory or assistant management role</li><li>Previous In-Room Dining experience preferred</li><li>Luxury hotel experience highly desirable</li><li>Pre-opening experience is an advantage</li><li>GCC/Dubai experience beneficial</li></ul>
Personal Attributes<ul><li>Positive and engaging leadership style</li><li>Strong guest service and relationship-building skills</li><li>Calm, organised, and solutions-oriented under pressure</li><li>Detail-driven with high service standards</li><li>Passionate about coaching and developing others</li><li>Strong communication and interpersonal skills</li><li>Committed to delivering memorable experiences through personalised hospitality and operational excellence</li></ul>
What You Can Expect from Us
At Kimpton Sevn Dubai, part of IHG Hotels &amp; Resorts, we believe our success begins with our people.
We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world&rsquo;s most respected hospitality groups.
We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.
Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams&mdash;because when our people are supported and thriving, they create exceptional experiences for our guests and each other
Kimpton Sevn Dubai: A Culture of Connection, Craft &amp; Care
At Kimpton Sevn Dubai, you are not simply joining a team&mdash;you are becoming part of a culture that is personal, thoughtful, and distinctly human.
We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience.
We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful.
At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed&mdash;and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do.
Ready to Shape Something Distinctive?
If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you.
Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable.
Kimpton Hotels &amp; Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors &amp; colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant IRD Manager – In-Room Dining Operations at Kimpton Sevn Dubai (Pre-Opening)

Atlantis dubai

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are seeking an exceptional Hotel Manager to lead the performance of One&amp;Only One Za&rsquo;abeel, overseeing a complex and highly curated ultra-luxury operation. This role requires a strong Food and Beverage background combined with a deep understanding of Rooms and Spa, ensuring continuous elevation of the guest experience across every touchpoint.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Lead operational and financial performance across a diverse destination dining portfolio, while delivering a seamless, innovative, and continually evolving guest experience within Rooms and Spa</li>
<li>Drive revenue, productivity, and cost optimization through detailed analysis of financial performance, payroll, and departmental results</li>
<li>Elevate Food and Beverage concepts, execution, and guest engagement across multiple venues, experiences, and activations</li>
<li>Provide guidance and challenge to the Director of F&amp;B on innovation, trends, and competitive positioning</li>
<li>Ensure outlet concepts, programming, and experiences align with brand standards and market positioning</li>
<li>Drive cross-functional alignment between F&amp;B, Rooms, Entertainment, Marketing, and Revenue team</li>
<li>Continuously enhance Room offerings, focusing on personalization, service delivery, and overall product quality</li>
<li>Partner with departmental leaders across Food and Beverage and Rooms to build a seamless guest experience</li>
<li>Champion innovation, implement best practices, and drive continuous improvement across all areas of the resort</li>
<li>Maintain strong oversight of labour productivity, cost control, purchasing, and inventory management</li>
<li>Ensure all operations align with One&amp;Only brand standards and ultra-luxury service expectations</li>
<li>Partner closely with the General Manager to shape and lead a high-performing senior leadership team, creating a culture defined by energy, creativity, and genuine connection, where both guests and colleagues experience moments of joy, recognition, and belonging</li>
</ul><h3 class="jobSectionHeader">Candidate Profile</h3>
<ul><li>Extensive experience in ultra-luxury hospitality environments</li>
<li>Strong background in Food and Beverage, ideally within complex or destination dining operations</li>
<li>Solid understanding of Rooms and Spa operations within a luxury resort setting</li>
<li>Proven financial acumen, including P&amp;L management, budgeting, and forecasting</li>
<li>Strong knowledge and practical application of Forbes Five-Star standards, with a clear understanding of luxury service delivery, quality assurance, and guest journey mapping</li>
<li>A visible and inspiring leader who brings together culinary and service excellence under one cohesive vision, leading from within the operation to energise teams, elevate performance, and shape the guest experience through real-time engagement</li>
<li>Strong commercial awareness and ability to drive performance in a dynamic environment</li>
<li>Excellent communication, decision-making, and stakeholder management skills</li>
</ul><h3 class="jobSectionHeader">What We Are Looking For</h3>
<ul><li>A visible and hands-on, inspiring leader who thrives in a fast-paced, high-profile environment, with a strong presence on the floor and ability to drive team performance</li>
<li>A passion for creating distinctive guest experiences and continuously elevating every aspect of the operation</li>
<li>A strategic mindset with the ability to balance creativity, quality, and commercial performance</li>
<li>Experience in the Middle East in similar roles is desirable</li>
<li>Great interpersonal and communication skills, building strong relationships with owners, senior leaders, colleagues, and guests.</li>
<li>Strategic vision and leadership, aligning all departments with long-term business and brand goals.</li>
<li>Commercial focus and results orientation, driving revenue, profitability, and operational efficiency.</li>
<li>Guest service excellence, ensuring personalized, instinctive luxury experiences at scale.</li>
<li>Innovation and continuous improvement, enhancing processes and adapting to changing needs.</li>
<li>Coaching and talent development, building high-performing teams through development and feedback.</li>
<li>Integrity and professional conduct, consistently modeling strong values and ethical leadership.</li></ul></div></div>
 <ul><li>Company: Atlantis Dubai</li>
<li>Employment Type: Full Time</li>
<li>Gender: Mixed</li>
<li>Job Type: Hospitality, Hotel</li></ul>

Hotel Manager, One&Only One Za'abeel 1

Explore 1469+ Guest experience manager in Dubai this July. Find roles across top companies and apply now to boost your career.

1469 guest experience manager jobs In Dubai

Guest Excellence Intern - Operations

Guest Arrival Expert

Guest Arrival Expert

Guest Experience Expert - The St. Regis Downtown Dubai

Guest Experience Expert - The St. Regis Downtown Dubai

Assistant IRD Manager – In-Room Dining Operations at Kimpton Sevn Dubai (Pre-Opening)

Hotel Manager, One&Only One Za'abeel 1