operations manager

hr executive

hostess

guest service agent

guest relations agent

guest experience manager

Evoke Luxury Holiday Homes

Guest Relations Manager &ndash; Holiday HomesLocation: Dubai, UAE Full-time | Flexible hoursWe're looking for a Guest Relations Manager to join our holiday homes team in Dubai! If you're passionate about hospitality, love meeting new people, and know your way around the city, this could be a great fit.What you&rsquo;ll do:<ul><li>Welcome guests and ensure they have a smooth check-in/check-out experience</li><li>Be the go-to person for guest questions, issues, or requests</li><li>Visit and inspect properties to keep everything guest-ready</li><li>Coordinate with housekeeping and maintenance teams</li><li>Stay on top of DTCM rules and handle guest registration and reports</li><li>Work flexible hours, including evenings or weekends when needed</li></ul>What we&rsquo;re looking for:<ul><li>Valid UAE driving license (you&rsquo;ll be on the move!)</li><li>Experience in holiday homes or short-term rentals (at least 2 years)</li><li>Good understanding of DTCM regulations</li><li>Great communication and problem-solving skills</li><li>Organized, proactive, and reliable</li></ul>What we offer:<ul><li>Competitive salary</li><li>Supportive team and growth opportunities</li><li>Fuel allowance and work phone</li></ul>Sound like you? Send us your CV &mdash; we&rsquo;d love to meet you!Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Guest Relations Manager

The First Group

Operations &amp; Standards <ul> <li>Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.</li> <li>Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.</li> <li>Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.</li> <li>Ensure proper use and care of spa equipment and treatment tools.</li> <li>Assist the Wellness Manager with operational reporting and audits.</li> </ul> Guest Experience <ul> <li>Greet and engage with guests, ensuring a warm and professional welcome.</li> <li>Manage appointment scheduling and ensure seamless guest journeys.</li> <li>Handle guest concerns or feedback promptly, escalating when necessary.</li> <li>Support the delivery of personalized spa experiences and service recovery.</li> </ul> Team Supervision <ul> <li>Supervise and support therapists, receptionists, and attendants during shifts.</li> <li>Ensure team members are following service protocols, grooming standards, and professional conduct.</li> <li>Conduct on-the-job training and coaching as directed by the Wellness Manager.</li> <li>Assist in preparing rosters, ensuring adequate coverage during peak periods.</li> </ul> Business &amp; Sales Support <ul> <li>Promote upselling of spa treatments, packages, and retail products.</li> <li>Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.</li> <li>Support retail inventory control and monthly stocktaking.</li> <li>Assist with the execution of spa promotions and seasonal offers.</li> </ul>

Wellness Spa Supervisor

GuestReady

<div>Join GuestReady as a Guest Excellence Team Lead!
GuestReady is a game-changer in short-term rental and hospitality management, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we&rsquo;ve been redefining the industry with cutting-edge technology and top-notch service. Now, we&rsquo;re on the lookout for a Guest Excellence Team Lead to join our Dubai office and provide outstanding support to our guests!
Role Overview
You will be responsible for leading the Guest Excellence team and ensuring the smooth delivery of guest services across all communication platforms, properties, and vendors. This includes managing VIP guest care, handling guest claims and escalations, and coordinating with cross-functional teams, all while maintaining a strong focus on service excellence, operational efficiency, and continuous improvement.
Key Responsibilities &amp; Tasks
Responsibilities
Team Leadership<ul>
<li>
Lead and manage the Guest Excellence team across all shifts to ensure consistent, high-quality service delivery.</li>
<li>
Oversee and schedule field greeters to ensure seamless coordination of in-person guest welcomes.</li>
<li>
Coach, mentor, and train team members to enhance individual performance and elevate service standards.</li>
<li>
Facilitate onboarding for new hires and lead continuous training initiatives for ongoing development.</li> 
<li>
Conduct regular one-on-one coaching sessions and performance evaluations.</li>
<li>
Organize and lead weekly team meetings to review KPIs, share updates, and align on service priorities.</li>
<li>
Serve as acting team lead in the absence of the Housekeeping Manager to maintain leadership continuity.</li>
<li>
Approve team expenditures and authorize guest refunds in accordance with company policies.</li>
</ul>
Operational Management<ul>
<li>
Personally handle VIP guest interactions and complex guest issues to ensure swift, effective resolutions.</li>
<li>
Manage escalated guest communications and claims via phone, email, WhatsApp, Airbnb, Booking.com, and other platforms.</li>
<li>
Investigate and resolve guest claims efficiently and professionally, ensuring clear documentation and follow-through.</li>
<li>
Act as the primary point of contact for internal, cross-functional guest-related matters.</li>
<li>
Coordinate community-level check-in processes with facility and property partners (e.g., Emaar, Damac, Nakheel).</li>
<li>
Oversee access card logistics, including order placement, replacement, and delivery arrangements.</li>
<li>
Collaborate with the Housekeeping Manager to ensure daily cleaning operations meet company standards and SLA compliance.</li>
<li>
Audit cleaning checklists and report damages, missing items, or cleanliness concerns.</li>
<li>
Manage cleaning invoicing, forecasting, and cost control to maintain profitability of in-house cleaning operations.</li>
<li>
Support vendor coordination, including evaluation and onboarding of third-party cleaning partners.</li>
<li>
Represent the Guest Excellence team in internal communications and cross-department collaboration.</li>
<li>
Oversee guest claims and complaint resolution.</li>
</ul>
Strategic Planning<ul>
<li>
Track and analyze service KPIs, including guest satisfaction scores, response times, resolution efficiency, and ticket closure rates.</li>
<li>
Identify recurring issues or process bottlenecks and recommend improvements to enhance the guest experience.</li>
<li>
Develop and implement quality improvement initiatives to strengthen guest satisfaction and operational consistency.</li>
<li>
Support cost optimization in guest service and housekeeping operations through accurate forecasting and resource planning.</li>
<li>
Participate in strategic vendor meetings to ensure service level expectations are consistently met.</li>
<li>
Contribute to the refinement of SOPs and training materials based on operational insights and performance trends.</li>
</ul>
Business Tools Proficiency<ul>
<li>
Utilise task management, team communication, Microsoft Office, Google Suite, and relevant software.</li>
<li>
Demonstrate proficiency in presentation, business analytics, and insights.</li>
</ul>
What You Need to Succeed
 Proven experience in guest services, hospitality, or customer experience leadership. 
Strong coaching and team development skills with a focus on performance improvement. 
Excellent communication and interpersonal skills; capable of de-escalating sensitive situations professionally. 
Proficient in Microsoft Office Suite and/or Google Workspace (Docs, Sheets, Slides, Gmail). 
Familiarity with property management systems, CRM tools, and guest messaging platforms (e.g., Airbnb, Booking.com). 
Strong time management, organizational, and analytical skills. 
Experience in vendor coordination and service-level agreement (SLA) monitoring is preferred. 
Immediate availability is a plus. 
Valid UAE Driver's License required.
Perks &amp; Benefits
 Hybrid work flexibility (balance work &amp; life!). 
Be part of a fast-growing company in the travel industry. 
Join a multicultural, dynamic team. 
Career growth &amp; learning opportunities. 
Comprehensive health insurance. 
Well-being activities &amp; support.
Join Us on This Exciting Journey!
Even if you don&rsquo;t tick every box, we encourage you to apply! If you&rsquo;re 70% the right fit, we&rsquo;d love to hear from you&mdash;skills can be learned, and we&rsquo;re all about growth.
GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let&rsquo;s build something amazing together!</div>

Guest Excellence Team Lead

Marriott International

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Guest Experience Supervisor

Assistant Guest Relations Manager

Operational Management<ul><li>Oversee all Spa and Gym operations, ensuring smooth daily functionality.</li><li>Implement and monitor Standard Operating Procedures, health and safety standards, and brand guidelines.</li><li>Ensure facilities, treatment rooms, and equipment are maintained to the highest standards.</li><li>Prepare staffing rosters to balance efficiency with guest demand.</li></ul>Guest Experience<ul><li>Guarantee a luxury, personalized guest journey across spa and gym services.</li><li>Manage guest feedback and service recovery promptly and effectively.</li><li>Develop and implement tailored wellness journeys, treatments, and fitness programs.</li><li>Strengthen guest loyalty through exceptional service and membership experiences.</li></ul>Team Leadership &amp; Development<ul><li>Supervise, motivate, and support all Wellness team members.</li><li>Conduct ongoing training to enhance service quality, technical skills, and product knowledge.</li><li>Oversee performance reviews, coaching, and succession planning for team members.</li><li>Promote a professional, collaborative, and guest-focused team culture.</li></ul>Financial &amp; Business Performance<ul><li>Monitor spa and gym revenue, retail performance, and membership sales.</li><li>Support the Corporate Director in budgeting, forecasting, and reporting.</li><li>Drive revenue growth through upselling, cross-selling, and innovative package design.</li><li>Control costs and manage inventory in line with financial targets.</li></ul>Wellness Programs &amp; Innovation<ul><li>Design and launch seasonal promotions, fitness programs, and holistic wellness initiatives.</li><li>Stay ahead of industry trends and introduce innovative services (e.g., longevity, recovery therapies).</li><li>Collaborate with Marketing, Sales, and F&amp;B to integrate wellness into the wider guest experience.</li><li>Build relationships with suppliers and partners to enhance service quality and brand positioning.</li></ul>

Wellness Manager

IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

Explore 9195+ Guest experience manager in Dubai this November. Find roles across top companies and apply now to boost your career.