project manager

marketing manager

sales manager

general manager

hr manager

guest experience manager

Aurora Stays Holiday Homes Rental LLC

About the role: We are looking for an experienced Guest Experience Manager to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.Responsibilities:<ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul>Requirements:<ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul>Benefits:<ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Relations Executive will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a similar role is an Advantage. 
</li><li>
An elevated and energetic Conversationalist, engaging Guests with lively discussions. 
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit. 
</li><li>
The ability to focus on Guests&rsquo; Needs, with a calm and courteous attitude that reflects the &lsquo;Vibe at FIVE.&rsquo; 
</li><li>
Finds Creative Solutions and takes Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. 
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Becomes an integral part of the FIVE Tribe, constantly pushing boundaries and setting new standards as a dedicated FIVER. 
</li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). 
<li>
</li></ul>Key Responsibilities 
<ul><li>
Welcomes and bids farewell to guests Warmly and Courteously, ensuring a memorable Arrival and Departure Experience. 
</li><li>
Maintains a &lsquo;FIVE-Styled&rsquo; Presence in the hotel lobby, actively engaging with New and Current Guests. 
</li><li>
Handles Guest Complaints promptly and Follows Up diligently, ensuring Efficient Resolution in case of any concerns or issues. 
</li><li>
Solicits feedback from guests to continuously improve services and facilities. 
</li><li>
Ensures Personal Recognition for Guests whenever possible, offering customised and tailor-made Service and Attention. 
</li><li>
Escorts VIP Guests to their allocated rooms, providing Detailed Information on facilities, events, and special offers. 
</li><li>
Inspects VIP room Status and Amenities, ensuring a &lsquo;FIVE-Star&rsquo; Setup prior to the Guests' arrival. 
</li><li>
Collaborates with the Front Office Team to ensure a Seamless and &lsquo;FIVE-Styled&rsquo; Service for Guests. 
</li><li>
Reviews and prepares Arrival Reports for the GC, VIPs, and Guests with Special Status, Highlighting Pertinent Information for management and related functions. 
</li><li>
Fosters Clear Communication and Next-level Collaboration between the Concierge, Front Office, and Reservations. 
</li><li>
Coordinates the preparation and distribution of Guest Amenities, Welcome Letters, and Fruit Setups for VIPs, GC, and long-stay guests. 
</li><li>
Reports Daily Activities in the logbook and actively participates in daily Operations Briefings to ensure well-coordinated service. 
</li><li>
Adheres to FIVE&rsquo;s Health, Safety, and Hygiene Regulations at all times. 
</li><li>
Builds and demonstrates familiarity with the Group's Emergency Procedures. 
</li><li>
Conducts daily Courtesy Calls and meticulously executes Performance Monitor tasks, maintaining Boundary-Breaking standards of service. 
</li><li>
Regularly updates Guest History with accurate and relevant information to offer a Curated and Personalised guest experience. 
</li><li>
Actively promotes Inter-Hotel Sales, In-House Facilities, and awareness of Events, Food and Beverage outlets, and Special Promotions. 
</li><li>
Performs additional duties as assigned by the Service Manager. 
</li><li>
Provides a proper Handover at the end of each shift, ensuring a Smooth Transition for the next shift.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>02/19/2026
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>1-3 years
</div></div><div>Salary
<div>AED
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Guest Relations Executive - FIVE LUXE JBR

Marriott International

<div>Additional Information 
Job Number26020320 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert- Rooms Controller

<div>Additional Information 
Job Number26020319 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>Additional Information 
Job Number26020297 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>La premi&egrave;re impression fait toute la diff&eacute;rence. Lorsque les clients arrivent &agrave; nos h&ocirc;tels, nous souhaitons que la premi&egrave;re impression qu&rsquo;ils ont soit m&eacute;morable. Il en va de m&ecirc;me pour leur d&eacute;part. Lors du d&eacute;part des clients, nous voulons qu&rsquo;ils partent le sourire aux l&egrave;vres et avec le sentiment que nous avons pris soin d&rsquo;eux tout au long de leur s&eacute;jour. Nous souhaitons cr&eacute;er une exp&eacute;rience m&eacute;morable et unique du d&eacute;but &agrave; la fin. Nos experts &agrave; l&rsquo;accueil des clients prennent l&rsquo;initiative d&rsquo;offrir une vaste gamme de services qui leur permettent de guider les clients lors de leur arriv&eacute;e et de leur d&eacute;part. Ils sont capables d&rsquo;accomplir les t&acirc;ches n&eacute;cessaires et de se d&eacute;placer dans leur environnement. Qu&rsquo;ils effectuent des t&acirc;ches op&eacute;rationnelles, r&eacute;pondent aux demandes des clients, produisent des rapports ou partagent les points d&rsquo;int&eacute;r&ecirc;t de la r&eacute;gion, l&rsquo;expert &agrave; l&rsquo;accueil des clients fait en sorte que toutes les transactions font partie int&eacute;grante de l&rsquo;exp&eacute;rience. 
<div></div>
Peu importe le poste que vous occupez, certains aspects sont essentiels &agrave; notre succ&egrave;s : cr&eacute;er un lieu de travail s&ucirc;r, respecter les politiques et proc&eacute;dures de l&rsquo;entreprise, respecter la confidentialit&eacute;, prot&eacute;ger les actifs de l&rsquo;entreprise, respecter les normes de qualit&eacute;, faire preuve de professionnalisme en ce qui a trait &agrave; votre uniforme, votre apparence et votre mani&egrave;re de communiquer. Les experts &agrave; l&rsquo;accueil des clients seront debout et se d&eacute;placeront (&ecirc;tre debout, &ecirc;tre assis ou se d&eacute;placer pendant une p&eacute;riode prolong&eacute;e) et adopteront une approche pratique &agrave; leur travail (d&eacute;placer, soulever, transporter, pousser et tirer des objets pesant au plus 23 kg sans aide et des objets pesant plus de 34 kg avec de l&rsquo;aide. Bien s&rsquo;acquitter de ces t&acirc;ches (et d&rsquo;autres t&acirc;ches normales demand&eacute;es) est essentiel pour les experts &agrave; l&rsquo;accueil des clients afin que nous offrions un excellent service &agrave; nos clients et contribuions positivement aux affaires de l&rsquo;entreprise en tout temps. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Alliant un charme intemporel &agrave; un esprit d'avant-garde, l'enseigne St. Regis Hotels &amp; Resorts propose des exp&eacute;riences exceptionnelles dans plus de 50 h&ocirc;tels et resorts de luxe &agrave; travers le monde. Depuis le premier h&ocirc;tel St. Regis &agrave; New York, fond&eacute; par John Jacob Astor IV &agrave; l'aube du XXe si&egrave;cle, l'enseigne n'a cess&eacute; d'offrir &agrave; sa client&egrave;le un service personnalis&eacute;, impeccable et pr&eacute;venant, gr&acirc;ce &agrave; son personnel bienveillant qui associe le raffinement classique &agrave; la sensibilit&eacute; moderne, et &agrave; son service de majordome exclusif. Nous vous invitons &agrave; parcourir nos offres d'emploi. En int&eacute;grant l'&eacute;quipe St. Regis, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. Choisissez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de donner un sens &agrave; votre vie professionnelle, de faire partie d'une incroyable &eacute;quipe internationale et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

Guest Arrival Expert

Imperial Capital Investments LLC

PRIVATE VILLA HOUSEKEEPER / FOOD &amp; BEVERAGE ATTENDANTPosition Title: Private Villa Housekeeper / Food &amp; Beverage Attendant (Polyvalent)Location: Private ResidenceEmployment Type: Full-time (Live-in)Reports To: Villa ManagerJoining Date: Willing to Join ImmediatelyRole Summary The Private Villa Housekeeper / Food &amp; Beverage Attendant delivers a standard of service equivalent to a luxury hotel while respecting the discretion and intimacy of a private family residence. The role combines meticulous housekeeping, refined table service, light food preparation, and proactive household support. Impeccable grooming, professionalism, and confidentiality are essential.Key ResponsibilitiesHousekeeping &amp; Villa Presentation <ul><li>Maintain all bedrooms, bathrooms, kitchens, and common areas to five-star hotel standards. Carry out daily cleaning routines and scheduled deep cleaning (including windows, balconies, and storage areas). Ensure rooms are always guest-ready, including bed linen changes and towel rotation. Care for luxury furnishes such as marble, wood, glass, and fine fabrics. Uphold hygiene, safety, and presentation standards throughout the villa.</li></ul>Laundry &amp; Wardrobe Care <ul><li>Handle laundry, ironing, steaming, and folding with attention to fabric care. Organize wardrobes neatly and maintain clothing in excellent condition. Manage seasonal clothing and accessory storage appropriately.</li></ul>Food &amp; Beverage Service<ul><li>Prepare simple, fresh and healthy meals such as breakfast items, salads, light snacks and juices with the support of chef and villa manager. Set dining tables according to hotel-style and family-style service standards with the support of villa manager. Provide discreet and polished table service when required, including clearing and resetting with the support of villa manager.</li></ul>Guest &amp; Household Support<ul><li>Support the Villa Manager and other household staff to ensure smooth daily operations. Assist during guest visits with refined hospitality and discretion. Carry out small household tasks or errands as requested.</li></ul>Standards, Conduct &amp; Confidentiality <ul><li>Monitor household and cleaning supplies and report shortages promptly. Follow routines, checklists, and instructions set by the Villa Manager. Report maintenance issues immediately. Maintain strict confidentiality regarding the family, guests, and villa operations always.</li></ul>Requirements &amp; Profile<ul><li>Proven experience in luxury hotels, private villas, or high-end hospitality environments. Strong housekeeping, organization and hygiene knowledge. Ability to prepare light meals and assist with food and beverage service. Excellent personal grooming, professional appearance, and service etiquette. Trustworthy, discreet, reliable, and able to work independently. Good communication skills in English.</li></ul>Personal Qualities <ul><li>Impeccable grooming and hygiene standards. Calm, polite, and service-oriented attitude. Strong attention to detail and pride in work. Flexibility, reliability, and respect for a private family environment.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Luxury Villa Maid

Holiday Homes Manager &amp; Guest Relations Officer About Aurora: Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.Responsibilities:Operations &amp; Management: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.Guest Relations: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.Booking &amp; Reservations: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.Feedback Handling: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.Team Collaboration: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.The ideal candidate will have the following:<ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul>What We Offer at Aurora:Competitive Salary: A market-aligned compensation package that recognizes your experience and skills.Flexible Work Schedule: The possibility for flexible working hours ensuring a work-life balance.Career Growth: Opportunities for personal and professional development in a rapidly-growing company.Dynamic Work Environment: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.Training Programs: Access to training sessions, workshops, and seminars to enhance job-related skills.Team Building: Regular team outings, dinners, and events to foster teamwork.Strategic Location: Work in the heart of Dubai, close to public transport and major attractions.Supportive Management: A management team that prioritizes employee well-being, feedback, and continuous improvement.Vacation &amp; Time Off: Generous annual leave policy, including holidays, sick leave, and personal days.Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

Explore 3244+ Guest experience manager in Dubai this February. Find roles across top companies and apply now to boost your career.