guest experience expert

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guest experience expert (omani nationality) Jobs in Muscat

guest experience expert (omani nationality)

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guest relations agent – club lounge

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guest experience manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25143952
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert (Omani Nationality)

<div>Additional Information 
Job Number25143952 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

<div>Additional Information 
Job Number25143952 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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&#3627;&#3619;&#3639;&#3629;&#3629;&#3618;&#3641;&#3656;&#3651;&#3609;&#3648;&#3617;&#3639;&#3629;&#3591;&#3648;&#3614;&#3639;&#3656;&#3629;&#3614;&#3610;&#3611;&#3632;&#3626;&#3617;&#3634;&#3594;&#3636;&#3585;&#3588;&#3619;&#3629;&#3610;&#3588;&#3619;&#3633;&#3623; &#3648;&#3614;&#3639;&#3656;&#3629;&#3609; &#3627;&#3619;&#3639;&#3629;&#3594;&#3617;&#3623;&#3591;&#3604;&#3609;&#3605;&#3619;&#3637;&#3607;&#3637;&#3656;&#3594;&#3639;&#3656;&#3609;&#3594;&#3629;&#3610; &#3648;&#3619;&#3634;&#3588;&#3639;&#3629;&#3624;&#3641;&#3609;&#3618;&#3660;&#3585;&#3621;&#3634;&#3591;&#3585;&#3634;&#3619;&#3648;&#3594;&#3639;&#3656;&#3629;&#3617;&#3605;&#3656;&#3629;&#3585;&#3633;&#3610;&#3612;&#3641;&#3657;&#3629;&#3639;&#3656;&#3609;&#3649;&#3621;&#3632;&#3610;&#3619;&#3636;&#3648;&#3623;&#3603;&#3650;&#3604;&#3618;&#3619;&#3629;&#3610;&#3604;&#3657;&#3623;&#3618;&#3585;&#3634;&#3619;&#3629;&#3629;&#3585;&#3649;&#3610;&#3610;&#3607;&#3637;&#3656;&#3607;&#3633;&#3609;&#3626;&#3617;&#3633;&#3618;&#3649;&#3621;&#3632;&#3617;&#3637;&#3648;&#3629;&#3585;&#3621;&#3633;&#3585;&#3625;&#3603;&#3660;&#3648;&#3593;&#3614;&#3634;&#3632;&#3605;&#3633;&#3623; &#3648;&#3619;&#3634;&#3585;&#3635;&#3621;&#3633;&#3591;&#3617;&#3629;&#3591;&#3627;&#3634;&#3612;&#3641;&#3657;&#3607;&#3637;&#3656;&#3649;&#3626;&#3604;&#3591;&#3629;&#3629;&#3585;&#3606;&#3638;&#3591;&#3588;&#3623;&#3634;&#3617;&#3617;&#3633;&#3656;&#3609;&#3651;&#3592;&#3649;&#3621;&#3632;&#3585;&#3621;&#3657;&#3634;&#3588;&#3636;&#3604;&#3609;&#3629;&#3585;&#3585;&#3619;&#3629;&#3610; &#3627;&#3634;&#3585;&#3588;&#3640;&#3603;&#3648;&#3613;&#3657;&#3634;&#3619;&#3629;&#3588;&#3623;&#3634;&#3617;&#3605;&#3639;&#3656;&#3609;&#3648;&#3605;&#3657;&#3609;&#3626;&#3635;&#3627;&#3619;&#3633;&#3610;&#3588;&#3623;&#3634;&#3617;&#3648;&#3611;&#3655;&#3609;&#3652;&#3611;&#3652;&#3604;&#3657;&#3651;&#3609;&#3585;&#3634;&#3619;&#3648;&#3594;&#3639;&#3656;&#3629;&#3617;&#3605;&#3656;&#3629;&#3585;&#3633;&#3610;&#3612;&#3641;&#3657;&#3629;&#3639;&#3656;&#3609; &#3585;&#3621;&#3640;&#3656;&#3617;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617; Aloft &#3588;&#3639;&#3629;&#3626;&#3606;&#3634;&#3609;&#3607;&#3637;&#3656;&#3626;&#3635;&#3627;&#3619;&#3633;&#3610;&#3588;&#3640;&#3603; &#3585;&#3634;&#3619;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610;&#3585;&#3621;&#3640;&#3656;&#3617;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617; Aloft &#3627;&#3617;&#3634;&#3618;&#3606;&#3638;&#3591;&#3585;&#3634;&#3619;&#3652;&#3604;&#3657;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610;&#3649;&#3610;&#3619;&#3609;&#3604;&#3660;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617;&#3651;&#3609;&#3648;&#3588;&#3619;&#3639;&#3629; Marriott International &#3595;&#3638;&#3656;&#3591;&#3648;&#3611;&#3655;&#3609;&#3607;&#3637;&#3656;&#3607;&#3637;&#3656;&#3588;&#3640;&#3603;&#3626;&#3634;&#3617;&#3634;&#3619;&#3606;&#3607;&#3635;&#3591;&#3634;&#3609;&#3652;&#3604;&#3657;&#3629;&#3618;&#3656;&#3634;&#3591;&#3626;&#3640;&#3604;&#3588;&#3623;&#3634;&#3617;&#3626;&#3634;&#3617;&#3634;&#3619;&#3606;&#3648;&#3619;&#3636;&#3656;&#3617;&#3605;&#3657;&#3609;&#3648;&#3611;&#3657;&#3634;&#3627;&#3617;&#3634;&#3618;&#3586;&#3629;&#3591;&#3588;&#3640;&#3603;&#3648;&#3611;&#3655;&#3609;&#3626;&#3656;&#3623;&#3609;&#3627;&#3609;&#3638;&#3656;&#3591;&#3586;&#3629;&#3591;&#3607;&#3637;&#3617;&#3591;&#3634;&#3609;&#3619;&#3632;&#3604;&#3633;&#3610;&#3650;&#3621;&#3585;&#3607;&#3637;&#3656;&#3617;&#3637;&#3588;&#3623;&#3634;&#3617;&#3648;&#3611;&#3655;&#3609;&#3648;&#3621;&#3636;&#3624; 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Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25143952
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Marriott International olarak, kap&inodot;s&inodot; herkese a&ccedil;&inodot;k ve f&inodot;rsata eri&scedil;im imk&acirc;n&inodot; sunan bir e&scedil;it f&inodot;rsat i&scedil;vereni olmaya kararl&inodot;y&inodot;z. &Ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n, &ouml;zg&uuml;n arka planlar&inodot;na de&gbreve;er verilen ve ge&ccedil;mi&scedil;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&scedil; ortam&inodot;n&inodot; etkin bir &scedil;ekilde te&scedil;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&inodot;m&inodot;z, &ccedil;al&inodot;&scedil;ma arkada&scedil;lar&inodot;m&inodot;z&inodot;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&scedil;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&gbreve;er durumlara dayal&inodot; ayr&inodot;mc&inodot;l&inodot;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&inodot;mc&inodot;l&inodot;&gbreve;a kar&scedil;&inodot;y&inodot;z.
 
 
 
 Aloft olarak, al&inodot;&scedil;&inodot;k oldu&gbreve;unuz otellerden olmamakla birlikte kibirli de de&gbreve;iliz. Amac&inodot;m&inodot;z misafirlerimize isteklerini ger&ccedil;ekle&scedil;tirebilecekleri rahat bir ortam sa&gbreve;lamak. &Idot;ster k&ouml;peklerini y&uuml;r&uuml;y&uuml;&scedil;e &ccedil;&inodot;kard&inodot;ktan sonra bir &scedil;eyler i&ccedil;mek i&ccedil;in geri d&ouml;n&uuml;yor ister i&scedil; arkada&scedil;lar&inodot;yla yapt&inodot;klar&inodot; toplant&inodot;larla ge&ccedil;en bir g&uuml;n&uuml; bitiriyor ister ailelerini, arkada&scedil;lar&inodot;n&inodot; veya en sevdikleri m&uuml;zik grubunu g&ouml;rmek i&ccedil;in &scedil;ehri ziyaret ediyor olsunlar, misafirlerimize modern bir tasar&inodot;m ve karaktere sahip, ba&scedil;kalar&inodot;yla ve &ccedil;evrelerindeki alanla ba&gbreve;lant&inodot; kurabilecekleri bir merkez sunuyoruz. &Ccedil;izginin d&inodot;&scedil;&inodot;na &ccedil;&inodot;kmaktan korkmayan, kendini ifade edebilen ve kendinden emin insanlar ar&inodot;yoruz. Ba&scedil;kalar&inodot;yla ba&gbreve;lant&inodot; kurma f&inodot;rsatlar&inodot; sizi heyecanland&inodot;r&inodot;yorsa, Aloft Hotels tam size g&ouml;re bir yer. Aloft Hotels'a kat&inodot;larak, Marriott International &ccedil;at&inodot;s&inodot; alt&inodot;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&inodot; olursunuz. &Idot;&scedil;inizi en iyi &scedil;ekilde yapabilece&gbreve;iniz yeri
 
 tercih edin
 
 , amac&inodot;n&inodot;z&inodot; ger&ccedil;ekle&scedil;tirmeye
 
 ba&scedil;lay&inodot;n
 
 , m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi
 
 olun
 
 ve hayallerinize ula&scedil;may&inodot;
 
 ba&scedil;ar&inodot;n.
 
</div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25142368
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Al Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
 
 
 
 Con oltre 100 strutture premiate in tutto il mondo, il personale The Ritz-Carlton crea momenti talmente straordinari da rendere indimenticabili le esperienze degli ospiti. Attraiamo i migliori professionisti del settore ricettivo del mondo, in grado di dare vita a ricordi che durano per sempre, nella convinzione che tutti possono trovare la propria realizzazione quando sono messi in condizione di essere creativi, premurosi e comprensivi.
 
 
 Ogni giorno ridefiniamo gli standard dei servizi di lusso pi&ugrave; speciali e straordinari in tutto il mondo e siamo orgogliosi di offrire l'eccellenza nella cura e nel comfort dei nostri ospiti.
 
 
 Il tuo ruolo sar&agrave; di garantire che gli "standard di eccellenza" The Ritz-Carlton siano erogati ogni giorno con cortesia e attenzione. Gli standard di eccellenza costituiscono il fondamento di Ritz-Carlton e sono ci&ograve; che ci spinge a migliorarci giorno dopo giorno. &Egrave; su queste basi e sulla convinzione che la nostra cultura sia fondamentale per il successo che The Ritz Carlton si &egrave; guadagnato la reputazione di brand leader mondiale nell'accoglienza di lusso. In qualit&agrave; di componente del nostro team imparerai e rappresenterai gli standard di eccellenza, come la Promessa dei dipendenti, il Credo e i Valori del servizio. E la nostra promessa a te &egrave; di offrirti la possibilit&agrave; di provare orgoglio per il lavoro che svolgi e per le persone con cui lavori.
 
 
 Entrando a far parte di Ritz-Carlton ti unirai a un portfolio di brand con Marriott International.
 
 Scegli
 
 un ambiente dove puoi svolgere al meglio il tuo lavoro,
 
 iniziare
 
 il tuo percorso verso i tuoi obiettivi,
 
 entrare a far parte
 
 di un fantastico team globale e
 
 diventare
 
 la versione migliore di te.
</div>

Louvre Hotels Group MENA

<div>
 As a Front Office Manager, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Provide strong leadership and guidance to the front office team.
 </li>
 <li>
 Manage the Front Office team&rsquo;s, schedules, and performance to maintain high service standards.
 </li>
 <li>
 Focus on delivering an outstanding guest experience from arrival to departure.
 </li>
 <li>
 Train and guide the team to provide personalized and efficient service, address guest concerns, and exceed expectations.
 </li>
 <li>
 Streamline front office procedures, check-in/check-out processes, and reservation systems for operational efficiency.
 </li>
 <li>
 Implement and enforce hotel policies and procedures to enhance operational effectiveness.
 </li>
 <li>
 Conduct ongoing training programs to enhance the skills and knowledge of front office colleagues.
 </li>
 <li>
 Foster a positive and collaborative work environment to encourage professional growth.
 </li>
 <li>
 Handle escalated guest issues or concerns, demonstrating problem-solving skills and ensuring resolutions align with hotel standards.
 </li>
 <li>
 Work closely with other departments to ensure seamless communication and cooperation.
 </li>
 <li>
 Collaborate with sales and marketing teams to optimize room revenue.
 </li>
 <li>
 Assist in the preparation and management of the front office budget.
 </li>
 <li>
 Monitor expenses, control costs, and contribute to the financial success of the hotel.
 </li>
 <li>
 Stay updated on technological advancements in hotel management systems and ensure their effective use in front office operations.
 </li>
 <li>
 Monitor and maintain high standards of cleanliness, service, and guest satisfaction.
 </li>
 <li>
 Conduct regular inspections to ensure adherence to quality standards.
 </li>
 <li>
 Prepare and analyze reports related to front office performance, occupancy rates, and guest satisfaction.
 </li>
 <li>
 Use data-driven insights to identify areas for improvement.
 </li>
 <li>
 Establish effective communication channels within the front office team and with other departments.
 </li>
 <li>
 Ensure clear and open communication to enhance overall hotel operations.
 </li>
 <li>
 Conduct regular training sessions on customer service, hotel policies, and operational procedures.
 </li>
 <li>
 Maintain a well-informed and capable front office team.
 </li>
 <li>
 Ensure compliance with industry regulations, safety standards, and hotel policies.
 </li>
 <li>
 Stay informed about changes in regulations that may impact front office operations.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Office Manager - Pre-Opening | Omani National

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>
Announce VIP rooms to Housekeeping and F&amp;B departments</li><li>
Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>
Attend management morning briefing if needed/requested</li><li>
Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>
Register and process check in for all arrivals</li><li>
Conduct daily briefing &amp; ensure IQ standard is followed</li><li>
Perform Check in &amp; Check Out at the reception</li><li>
Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>
Check online comments (Tripadvsior, Booking.com etc) and investigate issues then report to the manager</li><li>
Ensure guest comments are investigated and reply back to guest accordingly</li><li>
Assist in achieving TrustYou targets</li><li>
Attend guest requests and take action accordingly</li><li>
Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>
Assist Hotel Manager on Duty when/if required</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.</li><li>
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check Paymaster daily and give feedback RDM with action taken</li><li>
Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs</li></ul> 

Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits</div>

Duty Manager ( Omani Only )

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Front Office Manager - Pre-Opening | Omani National

Duty Manager ( Omani Only )