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St. Regis Hotels & Resorts

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26067821
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.
 
 كن
 
 في المكان الذي يمكنك فيه القيام بأفضل أعمالك،
 
 وابدأ
 
 هدفك ،
 
 وانتمي
 
 إلى فريق عالمي مذهل ،
 
 لتصبح
 
 أفضل نسخة منك.
</div>

Guest Arrival Expert

Marriott International

<div>Additional Information 
Job Number26067821 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None</div> 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
تجمع فنادق ومنتجعات السانت ريجيس بين السحر الخالد والروح الطليعية، وتلتزم بتقديم تجارب رائعة في أكثر من 50 فندقًا ومنتجعًا فاخرًا في أفضل العناوين حول العالم. بدءًا من افتتاح فندق السانت ريجيس في نيويورك على يد جون جاكوب أستور الرابع في فجر القرن العشرين، ظلت العلامة التجارية ملتزمة بمستوى لا هوادة فيه من الخدمة المخصصة والاستباقية لجميع ضيوفها، والتي يقدمها بشكل لا تشوبه شائبة فريق من المضيفين الكرماء الذين يجمعون بين الرقي الكلاسيكي والحساسية العصرية، بالإضافة إلى خدمة الخادم الشخصي المميزة لدينا. ندعوك لاستكشاف الوظائف في السانت ريجيس. عند الانضمام إلى السانت ريجيس، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.</div></div>

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26067824
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert - The St. Regis Downtown Dubai

<div>Additional Information 
Job Number26067824 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Kimpton

<div>A Role That Brings Exceptional Service, Convenience &amp; Personalised Hospitality Together &ndash; The IRD Identity
At Kimpton Sevn Dubai, In-Room Dining is more than a service&mdash;it is an extension of our hospitality, delivered directly to our guests wherever they choose to enjoy it.
Whether it's a leisurely breakfast overlooking the city, a business lunch between meetings, a late-night craving, or a special celebration in the comfort of a suite, every order represents an opportunity to create memorable moments through thoughtful service and seamless execution.
We are looking for an Assistant IRD Manager who can support this vision through operational excellence, team leadership, and a genuine passion for delivering exceptional guest experiences.
You are not only supporting a department&mdash;you are helping create personalised hospitality experiences that define luxury and convenience.
One Call. One Experience. One Exceptional Standard.
At Kimpton Sevn Dubai, every IRD interaction matters.
As Assistant IRD Manager, you help ensure:<ul><li>Efficient and seamless delivery of In-Room Dining services</li><li>Exceptional guest experiences through personalised service</li><li>Consistent operational excellence across all shifts</li><li>Strong coordination between culinary and service teams</li><li>Timely, accurate, and memorable service delivery</li></ul>
You help create an operation defined by responsiveness, quality, and genuine hospitality.
Why This Role Matters
In-Room Dining plays a vital role in the overall guest journey.
In this role, you support the F&amp;B Operations Manager by:<ul><li>Delivering the hotel's service philosophy through exceptional IRD experiences</li><li>Supervising daily operations and maintaining service standards</li><li>Supporting team development, engagement, and performance</li><li>Ensuring efficient order-taking, preparation coordination, and delivery execution</li><li>Maintaining operational discipline while creating memorable guest interactions</li></ul>
You are a key contributor to guest satisfaction and operational success every day.
Be the Leader Behind the Experience
You are organised, proactive, and passionate about service excellence.
Through your leadership, you will:<ul><li>Support the day-to-day operation of the In-Room Dining department</li><li>Lead shifts and ensure seamless service execution</li><li>Supervise order accuracy, delivery standards, and guest satisfaction</li><li>Coach and develop IRD colleagues and supervisors</li><li>Foster teamwork, efficiency, and service excellence throughout the operation</li></ul>
Your influence helps create memorable guest experiences with every order delivered.
What We'll Support You to Do
Deliver Exceptional Guest Experiences<ul><li>Ensure every guest interaction reflects Kimpton's personalised hospitality culture.</li></ul>
Support a High-Performing Team<ul><li>Develop talent while fostering collaboration, engagement, and accountability.</li></ul>
Maintain Operational Excellence<ul><li>Uphold service standards, efficiency, and consistency across all aspects of IRD operations.</li></ul>
Drive Service Quality &amp; Revenue Opportunities<ul><li>Support upselling initiatives and continuously improve the guest dining experience.</li></ul>
The Gig
Reporting to the F&amp;B Operations Manager, the Assistant IRD Manager supports the leadership of the In-Room Dining operation at Kimpton Sevn Dubai, helping deliver personalised, efficient, and memorable dining experiences.<ul><li>The Opportunity: Be part of a luxury lifestyle hotel's pre-opening team</li><li>The Focus: Service excellence, operational leadership, and team development</li><li>The Impact: Help create a seamless In-Room Dining experience that exceeds guest expectations</li></ul>
You will play a critical role in bringing the Kimpton hospitality experience directly to our guests.
Stay Human
At Kimpton, hospitality is always personal.
In this role, you will:<ul><li>Lead with positivity, professionalism, and integrity</li><li>Foster a culture of collaboration, care, and continuous learning</li><li>Encourage accountability, service excellence, and innovation</li><li>Bring energy and enthusiasm into every guest interaction</li></ul>
Every delivery reflects our commitment to making guests feel genuinely cared for.
Your Day-to-Day
No two days are the same; your responsibilities will span operational, leadership, and guest service activities, including but not limited to:
IRD Operations<ul><li>Support daily In-Room Dining operations across all service periods</li><li>Ensure efficient order-taking, preparation coordination, and delivery execution</li><li>Monitor service standards and guest satisfaction throughout each shift</li><li>Ensure delivery times consistently meet established service expectations</li></ul>
Team Leadership<ul><li>Supervise, train, and motivate IRD team members</li><li>Conduct daily briefings and service preparations</li><li>Support colleague engagement, coaching, and performance management</li><li>Foster teamwork and collaboration across departments</li></ul>
Guest Experience<ul><li>Build positive relationships with guests through personalised service</li><li>Resolve guest concerns promptly and professionally</li><li>Identify opportunities to exceed guest expectations</li><li>Support service recovery initiatives when required</li></ul>
Financial &amp; Operational Management<ul><li>Assist with labour scheduling and productivity management</li><li>Support inventory control and operating supply management</li><li>Monitor revenue opportunities through upselling and service enhancements</li><li>Support achievement of departmental financial objectives</li></ul>
Quality, Hygiene &amp; Compliance<ul><li>Ensure compliance with food safety, hygiene, and HACCP standards</li><li>Maintain health and safety procedures throughout the operation</li><li>Support internal audits and corrective action plans</li><li>Uphold hotel brand standards and operational policies</li></ul>
Pre-Opening Support<ul><li>Assist with departmental setup and operational readiness</li><li>Participate in recruitment, onboarding, and training activities</li><li>Support development and implementation of SOPs</li><li>Participate in mock services and opening preparations</li><li>Contribute to service flow testing and process optimisation</li></ul>
What Success Looks Like<ul><li>Consistently high guest satisfaction scores</li><li>Efficient and accurate order delivery performance</li><li>Strong team engagement and operational readiness</li><li>Positive guest feedback and service recovery outcomes</li><li>Achievement of departmental service and financial targets</li><li>Successful pre-opening preparation and launch</li></ul>
Who This Role Is Perfect For<ul><li>Passionate hospitality professional ready for a leadership opportunity</li><li>Experienced in luxury hotel, restaurant, or In-Room Dining operations</li><li>Strong service-focused leader with excellent organisational skills</li><li>Detail-oriented and committed to operational excellence</li><li>Collaborative team player who thrives in dynamic environments</li><li>Passionate about creating exceptional guest experiences</li></ul>
What We Need From You
Ideally, you bring some (or all) of the following qualifications and experience.
Education<ul><li>Diploma or degree in Hospitality Management, Hotel Management, or a related field preferred</li></ul>
Experience<ul><li>3&ndash;5 years of Food &amp; Beverage experience within upscale or luxury hospitality environments</li><li>Minimum 1&ndash;2 years in a supervisory or assistant management role</li><li>Previous In-Room Dining experience preferred</li><li>Luxury hotel experience highly desirable</li><li>Pre-opening experience is an advantage</li><li>GCC/Dubai experience beneficial</li></ul>
Personal Attributes<ul><li>Positive and engaging leadership style</li><li>Strong guest service and relationship-building skills</li><li>Calm, organised, and solutions-oriented under pressure</li><li>Detail-driven with high service standards</li><li>Passionate about coaching and developing others</li><li>Strong communication and interpersonal skills</li><li>Committed to delivering memorable experiences through personalised hospitality and operational excellence</li></ul>
What You Can Expect from Us
At Kimpton Sevn Dubai, part of IHG Hotels &amp; Resorts, we believe our success begins with our people.
We invest in you through competitive compensation, global travel privileges, and meaningful career growth opportunities within one of the world&rsquo;s most respected hospitality groups.
We are proud to be an equal opportunity employer. We are committed to providing fair and inclusive employment opportunities to all colleagues and applicants, regardless of race, colour, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, marital or family status, veteran status, or any other protected characteristic under applicable law.
Through our myWellbeing framework, we actively support the physical, mental, and emotional wellbeing of our teams&mdash;because when our people are supported and thriving, they create exceptional experiences for our guests and each other
Kimpton Sevn Dubai: A Culture of Connection, Craft &amp; Care
At Kimpton Sevn Dubai, you are not simply joining a team&mdash;you are becoming part of a culture that is personal, thoughtful, and distinctly human.
We are a close-knit, collaborative community where trust is earned, individuality is valued, and excellence is shaped through genuine care for people and experience.
We believe diverse perspectives strengthen our culture and inspire creativity. We seek individuals who are naturally intuitive, detail-oriented, and passionate about creating memorable moments that feel both effortless and meaningful.
At Kimpton, hospitality is bold yet refined, expressive yet intentional. More than a place to stay, we create spaces where guests feel connected, inspired, and truly welcomed&mdash;and where our teams feel empowered to bring their personality, creativity, and craftsmanship to everything they do.
Ready to Shape Something Distinctive?
If you do not meet every requirement but believe you bring the right energy, creativity, and passion for people, we would still love to hear from you.
Join Kimpton Sevn Dubai and be part of shaping a luxury lifestyle experience where individuality is celebrated, ideas are valued, and every detail contributes to something memorable.
Kimpton Hotels &amp; Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors &amp; colleagues seamlessly connect.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant IRD Manager – In-Room Dining Operations at Kimpton Sevn Dubai (Pre-Opening)

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

Alrais Holding

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest satisfaction, managing hotel staff, maintaining operational efficiency, and achieving business objectives.Key Responsibilities<ul><li>Manage and supervise all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, and Guest Services.</li><li>Ensure high standards of customer service and guest satisfaction.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Monitor hotel performance, occupancy rates, and revenue targets.</li><li>Recruit, train, and develop hotel staff.</li><li>Prepare staff schedules and oversee workforce management.</li><li>Ensure compliance with company policies, health and safety regulations, and local laws.</li><li>Manage budgets, control operational costs, and maximize profitability.</li><li>Coordinate with suppliers, vendors, and external service providers.</li><li>Conduct regular inspections to maintain hotel standards and cleanliness.</li><li>Prepare operational reports and present performance updates to management.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 3-5 years of experience in hotel management or a similar leadership role.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Strong understanding of hotel operations, guest service standards, and revenue management.</li><li>Ability to work flexible hours, including weekends and holidays when required.</li><li>Fluent in English; additional languages will be an advantage.</li></ul>Preferred Qualifications<ul><li>Experience managing boutique hotels, resorts, or hospitality establishments.</li><li>Strong knowledge of budgeting, forecasting, and financial reporting.</li><li>UAE hospitality industry experience is preferred.</li></ul>Work Location: In person

Hotel Manager (Female Only)

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Front Office Manager

Hotel Manager (Female Only)