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guest experience specialist

Aurora Stays Holiday Homes Rental LLC

About the role: We are looking for an experienced Guest Experience Manager to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.Responsibilities:<ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul>Requirements:<ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul>Benefits:<ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

Marriott International

<div>Additional Information 
Job Number26020319 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>Additional Information 
Job Number26020297 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert (Doorman)

<div>Additional Information 
Job Number26020320 
Job CategoryRooms &amp; Guest Services Operations 
LocationLapita Dubai Parks and Resorts Autograph Collection, Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert- Rooms Controller

<div>Additional Information 
Job Number26020297 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>La premi&egrave;re impression fait toute la diff&eacute;rence. Lorsque les clients arrivent &agrave; nos h&ocirc;tels, nous souhaitons que la premi&egrave;re impression qu&rsquo;ils ont soit m&eacute;morable. Il en va de m&ecirc;me pour leur d&eacute;part. Lors du d&eacute;part des clients, nous voulons qu&rsquo;ils partent le sourire aux l&egrave;vres et avec le sentiment que nous avons pris soin d&rsquo;eux tout au long de leur s&eacute;jour. Nous souhaitons cr&eacute;er une exp&eacute;rience m&eacute;morable et unique du d&eacute;but &agrave; la fin. Nos experts &agrave; l&rsquo;accueil des clients prennent l&rsquo;initiative d&rsquo;offrir une vaste gamme de services qui leur permettent de guider les clients lors de leur arriv&eacute;e et de leur d&eacute;part. Ils sont capables d&rsquo;accomplir les t&acirc;ches n&eacute;cessaires et de se d&eacute;placer dans leur environnement. Qu&rsquo;ils effectuent des t&acirc;ches op&eacute;rationnelles, r&eacute;pondent aux demandes des clients, produisent des rapports ou partagent les points d&rsquo;int&eacute;r&ecirc;t de la r&eacute;gion, l&rsquo;expert &agrave; l&rsquo;accueil des clients fait en sorte que toutes les transactions font partie int&eacute;grante de l&rsquo;exp&eacute;rience. 
<div></div>
Peu importe le poste que vous occupez, certains aspects sont essentiels &agrave; notre succ&egrave;s : cr&eacute;er un lieu de travail s&ucirc;r, respecter les politiques et proc&eacute;dures de l&rsquo;entreprise, respecter la confidentialit&eacute;, prot&eacute;ger les actifs de l&rsquo;entreprise, respecter les normes de qualit&eacute;, faire preuve de professionnalisme en ce qui a trait &agrave; votre uniforme, votre apparence et votre mani&egrave;re de communiquer. Les experts &agrave; l&rsquo;accueil des clients seront debout et se d&eacute;placeront (&ecirc;tre debout, &ecirc;tre assis ou se d&eacute;placer pendant une p&eacute;riode prolong&eacute;e) et adopteront une approche pratique &agrave; leur travail (d&eacute;placer, soulever, transporter, pousser et tirer des objets pesant au plus 23 kg sans aide et des objets pesant plus de 34 kg avec de l&rsquo;aide. Bien s&rsquo;acquitter de ces t&acirc;ches (et d&rsquo;autres t&acirc;ches normales demand&eacute;es) est essentiel pour les experts &agrave; l&rsquo;accueil des clients afin que nous offrions un excellent service &agrave; nos clients et contribuions positivement aux affaires de l&rsquo;entreprise en tout temps. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Alliant un charme intemporel &agrave; un esprit d'avant-garde, l'enseigne St. Regis Hotels &amp; Resorts propose des exp&eacute;riences exceptionnelles dans plus de 50 h&ocirc;tels et resorts de luxe &agrave; travers le monde. Depuis le premier h&ocirc;tel St. Regis &agrave; New York, fond&eacute; par John Jacob Astor IV &agrave; l'aube du XXe si&egrave;cle, l'enseigne n'a cess&eacute; d'offrir &agrave; sa client&egrave;le un service personnalis&eacute;, impeccable et pr&eacute;venant, gr&acirc;ce &agrave; son personnel bienveillant qui associe le raffinement classique &agrave; la sensibilit&eacute; moderne, et &agrave; son service de majordome exclusif. Nous vous invitons &agrave; parcourir nos offres d'emploi. En int&eacute;grant l'&eacute;quipe St. Regis, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. Choisissez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de donner un sens &agrave; votre vie professionnelle, de faire partie d'une incroyable &eacute;quipe internationale et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

Guest Arrival Expert

Omorfia Group LLC

PURPOSE OF THE ROLE:Provide expert personal care services to guests being specialized in nails. She helps not only with the application of treatments but also with advising and recommending appropriate services via guest consultations. Perform the nails essentials services&ndash; manicure, pedicure, shaping, polish application and gel polish. Provide expert on chair massage: dry head neck &amp; shoulder massage and feet reflexology.KEY RESPONSIBILITIES GENERAL: Greet the guests  Ensuring guest is comfortable, offer drinks  Consulting guests with treatment procedure  Ensuring guest has no contra indication to the service  Up selling treatments and services  Recommending retail products for after care  Maintain safe work practices and hygiene standards  Review own daily sales report  Perform the services included in the menu regarding al kind of eye lashes extension to the guests  Manicure &amp; Pedicure  Hand and Feet treatments  Polish application  Gel polish application  Gel and acrylic (L&amp;P) nail enhancements&ndash; tips &amp; sculpting and natural &amp; French  Use specialist tools and electrical equipment on nail enhancements  Simple nail arts  Foot reflexology  Dry head, neck &amp; shoulder massageJob Types: Full-time, PermanentPay: AED3,200.00 - AED3,500.00 per month plus commissionsExperience:<ul><li>Nails Technician: 1-2 years (Required)</li></ul>Job Types: Full-time, PermanentPay: AED3,200.00 - AED3,500.00 per month

Nail Technician - Bedashing Beauty Lounge

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the company&rsquo;s core values.
Key Roles &amp; Responsibilities<ul><li>
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition &amp; prompt cordial attention from arrival through departure</li><li>
Manage and supervise the lounge during operating hours</li><li>
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour</li><li>
Meet and greet all guests personally</li><li>
Oversee maintenance of efficient repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Perform such functions to include but not be limited to:<ul><li>
Prepare Raffles Club guest welcome letters</li><li>
Monitor guest comment cards and feedback</li><li>
Attend to special requests by guests</li></ul></li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Compile, analyze and control Raffles Club costs and inventory</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Ensuring and maintain entire range of services offered for the Raffles Club Lounge</li><li>
Appraise appearance, discipline and efficiency of all staff under direct supervision</li><li>
Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations</li><li>
Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements</li><li>
Performs related duties and special projects assigned</li><li>
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Plan for future staffing needs and recruit in line with company guidelines</li><li>
Prepare detailed induction programmes for new staff</li><li>
Analyze training needs of Front Office staff and develop training programmes</li><li>
Conduct probation and formal performance appraisals</li><li>
Coach, counsel, discipline staff and provide constructive feedback to staff</li></ul></li><li>
Work with Superior in the preparation and management of department&rsquo;s budget; control &amp; monitor departmental costs on an ongoing basis to ensure performance against budget</li><li>
Adhere to OH&amp;S policies and procedures and ensure your direct reports do the same</li></ul>
Personal Attributes<ul><li>
Good organisational skills</li><li>
Good level of engagement with residents</li><li>
Ability to manage a multi-cultural workforce</li><li>
Excellent leadership &amp; communication skills</li><li>
Display high levels of integrity, dedication and support for continuous improvement</li><li>
Flexible management style to meet the challenges of a changing work environment</li><li>
Good knowledge of the entire Front Office Operations</li><li>
Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best</li><li>
Knowledge of Opera Property Management System preferred</li></ul> 

Qualifications 
<ul><li>
Degree from School for Tourism &amp; Hotel Management</li><li>
Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level.</li></ul></div>

Assistant Manager Raffles Club Lounge

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