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guest experience specialist

IHG Hotels & Resorts

Job Title Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Job Description Guest Experience Specialist InterContinental Dubai Festival City Dubai, UAE Role Summary InterContinental Dubai Festival City is looking for a Guest Experience Specialist to join its front office team. In this role, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and continues with personalized service throughout. You will handle check-ins, check-outs, reservations, guest inquiries, and service requests while acting as a trusted brand ambassador of the InterContinental standard of luxury. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Welcome guests warmly and ensure a seamless check-in and check-out process * Recognize and acknowledge IHG Rewards Club members and returning guests * Manage bookings, upsell services, and provide information to enhance guest stays * Handle cash and credit card transactions accurately * Record guest preferences, respond to requests, and resolve issues promptly * Act as a reliable contact for guests, assisting with billing inquiries, directions, and local recommendations * Ensure safety by following hotel security and incident reporting procedures * Maintain professional grooming and represent the InterContinental brand with pride * Stay updated on daily hotel events, activities, and promotions * Support colleagues with ad-hoc responsibilities when needed Ideal Profile * High school diploma required; college or university degree is an advantage * Minimum 2 years of front desk or guest service experience in a 5-star property * Proficiency in English; additional languages are an advantage * Strong communication and interpersonal skills with a guest-focused mindset * Literate, tech-savvy, with knowledge of Opera or similar reservation systems * Ability to multitask and remain calm under pressure * Flexible availability, including nights, weekends, and holidays * Team player with the ability to work independently when required

Guest Experience Specialist

DELANO

Role Overview: As a Guest Experience Specialist, you will be the heart of our luxury hotel, dedicated to creating unforgettable experiences for our discerning devotees. Your passion for hospitality and commitment to excellence will ensure that every devotee feels valued and cherished throughout their stay.

Key Responsibilities:

<ul>
 <li>Personalized Service: Greet and welcome discerning devotees with genuine warmth, ensuring a seamless check-in and check-out process. Tailor experiences based on individual preferences and needs.</li>
 <li>Concierge Support: Provide expert recommendations for local attractions, dining, and activities, crafting personalized itineraries that enhance the devotee experience.</li>
 <li>Feedback Management: Actively solicit feedback and address any concerns or issues promptly, ensuring that all devotees leave with a positive impression of our hotel.</li>
 <li>Collaboration: Work closely with various departments, including housekeeping, dining, and events, to ensure that all requests are fulfilled efficiently and to the highest standards.</li>
 <li>Event Coordination: Assist in the planning and execution of special events and celebrations, ensuring that every detail aligns with our luxury brand.</li>
</ul>

Accor Group

Job Title Guest Relations Agent Luxury Beach Resort Dubai, UAE Job Description Guest Relations Agent Luxury Beach Resort Dubai, UAE Role Summary Join the award-winning Rixos The Palm Dubai Hotel &amp; Suites as a Guest Relations Agent and be at the heart of delivering exceptional guest experiences in one of the UAE s most iconic beachfront destinations. You will act as the primary point of contact for VIPs and special guests, anticipating their needs, resolving concerns, and ensuring every stay is memorable. This role offers the opportunity to work in a dynamic, multicultural environment while representing one of the leading names in luxury hospitality. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly and professionally to guest inquiries, requests, and needs, ensuring timely follow-up for guest satisfaction. Anticipate guest requirements and provide proactive solutions to enhance their experience. Address and resolve guest complaints with empathy and efficiency. Coordinate arrivals and departures for VIP guests and other special categories. Facilitate communication between guests and relevant hotel departments. Promote hotel amenities, special offers, and services to maximize guest engagement. Maintain accurate records of guest interactions and special preferences. Ideal Profile Previous experience in guest relations or a similar customer-facing role in hospitality preferred. Diploma or degree in hospitality management, business administration, or related field. Strong interpersonal and communication skills, with active listening abilities. Problem-solving mindset and ability to work under pressure. Professional appearance and high level of responsibility. Flexibility to work varied shifts, including evenings, weekends, and holidays. Proficiency in German is an advantage.

Guest Relations Agent

Zed Capital Real Estate LLC

About the RoleThe Guest Relations Executive ensures an exceptional guest experience from booking tocheckout while maintaining the quality and operational e.iciency of the properties. This roleblends hospitality, market awareness, and attention to detail to support the smooth operationand growth of the holiday homes portfolio.Key Responsibilities1. Greet and communicate with guests before, during, and after their stay to ensuresatisfaction.2. Handle check-ins, check-outs, and coordinate smooth arrivals and departures.3. Register all guest bookings and stays on DTCM in compliance with Dubai Tourismregulations.4. Receive and manage inquiries from di.erent booking platforms and direct sources.5. Ensure timely responses to guest messages, especially on OTAs to maintain responserate, and if unable to accommodate, o.er suitable alternatives, apply discounts wherepossible, and handle cancellations smoothly.6. Get acquainted with market trends to understand pricing strategies and recommendcompetitive rates for inquiries.7. Conduct property inspections after every checkout, ensuring all assets are in goodcondition and reporting what needs to be repaired, replaced, or restocked. Conductregular inspections of guest areas to identify walls that need repainting, furniture thatrequires deep cleaning, or utensils that should be repaired or replaced.8. Coordinate with housekeeping and maintenance teams to ensure all units are cl

Guest Relations Officer

Glow Beauty On Demand

Job Title Guest Arrival Expert - Rooms &amp; Guest Services Operations Abu Dhabi UAE Job Description Guest Arrival Expert - Rooms &amp; Guest Services Operations Abu Dhabi UAE Role Summary Marriott Hotel Downtown Abu Dhabi is seeking a Guest Arrival Expert to ensure every guest s first and last impression is memorable. The role involves delivering exceptional service during arrivals and departures, assisting guests with requests, and creating a welcoming atmosphere that reflects Marriott s promise of Wonderful Hospitality. Always. Employment Overview Job Location: Abu Dhabi, UAE Industry: Hospitality Function: Rooms &amp; Guest Services Operations Gender: Any Candidate Nationality: Any Job Type: Full-time What You ll Do * Welcome guests warmly and manage their check-in and check-out experience * Anticipate guest needs and provide information about hotel services and local attractions * Handle operational tasks such as processing payments and completing reports * Ensure compliance with company policies, health and safety, and confidentiality standards * Maintain professional appearance and communication at all times * Support a seamless guest experience by collaborating with other hotel departments Ideal Profile * High school diploma or G.E.D. equivalent * No prior experience required; training will be provided * Ability to stand, walk, and move objects up to 50 lbs unassisted * Strong communication skills and guest-focused approach * Team player with a proactive attitude and willingness to learn * Flexible to work shifts, weekends, and holidays Why Join Us * Be part of a world-class hospitality brand with global career opportunities * Enjoy competitive pay and comprehensive benefits * Access to training and professional development programs * Inclusive work culture that values diversity and well-being * Opportunity to build a meaningful career in luxury hospitality

Guest Arrival Expert - Rooms & Guest Services Operations Abu Dhabi UAE

Marriott International

Additional InformationJob Number 25168410Job Category Rooms &amp; Guest Services OperationsLocation The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates,VIEW ON MAPSchedule Full TimeLocated Remotely? NPosition Type Non-ManagementStart Your Journey With Us From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite   the highest suspended suite in the world, connecting the two Nation Towers.The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi s best address The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.Job Requirement:To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed.CID Data Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest s immediate requirements are catered for. The CID Data Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process.ESSENTIAL FUNCTIONS:To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penaltiesTo monitor and correct any discrepancy shown by the PMS and CID system reconciliationTo handle all CID related messages and information, acting as a link between the hotel and the local authoritiesTo attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOMTo maintain a structured filing system, as per CID and audit procedures requirementsHas a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views)Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the AgentsLocate arriving, in-house and departed guests by name and room numberCompetent in messaging functionality (creating, modifying, delivering, deleting)Answer all phone calls adhere to the standards set forth within the Telephone &amp; Verbiage FOETransfer calls to an appropriate guest or department when requested by callersCoordinate guest requests with all relevant departmentThoroughly conversant with all room types, d cor and outlookCommunication and recording of complaintsEnsure full liaison with other members of the team Strong communication with other areas, especially Front Office, Butlers and HousekeepingMake sure all guest profiles are turned to  Complete  from incomplete lists Report maintenance faults and damage to machines, furniture and fittings in all area of the hotel to the maintenance department.Strong relationship with guests and internal customersPrepare Wake Up Call log sheet for the following day and ensure this is handed over to the next shiftEnsure all Wakeup call requests are logged accurately Give wake up calls for guestsKeep inventory of Butler On Call ItemsGXP Basics (profiles, preferences, defects, reporting) are entered accurately and monitor existing profiles Ensure daily shift hand over is completed thoroughlyPreferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: At Least 1 year of experience within the hospitality industryAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Guest Experience Expert - CID Agent

POSITION SUMMARY
Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS

Guest Experience Expert

Explore 8981+ Guest experience specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

8981 guest experience specialist jobs IN Dubai

Guest Experience Specialist

Guest Experience Specialist

Guest Relations Agent

Guest Relations Officer

Guest Arrival Expert - Rooms & Guest Services Operations Abu Dhabi UAE

Guest Experience Expert - CID Agent

Guest Experience Expert