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customer service representative Jobs in Dubai

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guest experience specialist

DURRANI HOLIDAY HOMES

Our Company into luxury vacation rentals, is seeking a highly organized and service-driven Guest Experience &amp; Reservations Lead. This is a key leadership role responsible for delivering a seamless guest journey and managing end-to-end reservations across all platforms &mdash; from initial booking to post-stay feedback.Role Overview:You will oversee the guest experience lifecycle, reservations team, and quality control processes to ensure service excellence and operational efficiency. The role demands a blend of hospitality passion, systems thinking, and leadership capability.Key Responsibilities:<ul><li>Oversee the full guest journey from booking to post-departure</li><li>Manage and audit reservations across OTAs and direct platforms</li><li>Lead and coach the Guest Relations and Reservations team</li><li>Ensure high service quality and resolve guest issues promptly</li><li>Analyze feedback and prepare regular performance reports</li><li>Collaborate with operations and finance for smooth execution.</li></ul>What We&rsquo;re Looking For:<ul><li>Minimum 4 years' experience in guest experience, reservations, or hospitality operations</li><li>Proven leadership experience in managing hospitality or vacation rental teams</li><li>Strong understanding of OTAs, PMS platforms, CRM tools, and SOP implementation</li><li>Excellent communication, problem-solving, and process management skills</li><li>Detail-oriented with a guest-first mindset and ability to work under pressure</li></ul>Job Type: Full-time

Guest Experience Lead

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul> 

Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul> 

Additional Information 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Guest Experience Manager

Accor

<div><div>Company Description</div> 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.<div> 
Job Description</div> 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul><div> 
Qualifications</div> 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul><div> 
Additional Information</div> 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157737
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25163014 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mama Shelter

<div>Company Description 
Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 
 
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people. 
 
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 
 
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 
- 
 
Our commitment to diversity and inclusion: 
Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 
Job Description 
Bring your passion for hospitality and guest experiences to our team, where you&rsquo;ll help our guests start their journey with a smile. Let&rsquo;s make every booking unforgettable together! &#10024;
THE MISSION?
Be the Booking Guru: Manage reservations like a pro, ensuring every guest feels special from their very first inquiry. &#10024;
Anticipate Their Every Wish: Customize reservations to fit each guest&rsquo;s unique preferences, making them feel like VIPs before they even arrive.
Keep It Cool Under Pressure: Handle last-minute changes, requests, and cancellations like the calm, collected rockstar you are.
Be the Walking Encyclopedia of Rooms: Stay up-to-date with room details, promotions, and special packages so you can always offer the perfect solution.
Be a Communications Superstar: Work closely with the front office, sales, and other departments to ensure seamless guest experiences.
Spread the Joy of Mama Shelter: Share your positive energy and hospitality expertise to create unforgettable memories for our guests.
Stay on the Cutting Edge: Keep an eye on industry trends and booking platforms to help maximize revenue and efficiency.
Be the Ultimate Problem-Solver: No challenge is too big&mdash;your creativity and resourcefulness save the day every time! &zwj;&#65039;&#10024; 
Qualifications 
MADE FOR YOU? ONLY IF&hellip;<div>
You&rsquo;re calm and collected: Pressure doesn&rsquo;t faze you; you&rsquo;re always one step ahead of the game. 
You&rsquo;re a beacon of integrity: Honesty and professionalism are second nature to you. 
Transparency is your style: Your work is as clear as our freshly cleaned windows&mdash;no hidden surprises. 
You own your oops: Mistakes? You own them, learn from them, and keep moving forward. 
<ul><li>&#65039; You value fairness: Doing things the right way is how you roll&mdash;always with honesty and respect.</li></ul>
&#65039; You&rsquo;re a vault of confidentiality: Guest details are safe with you&mdash;what happens in Mama Shelter, stays in Mama Shelter.</div> 
Additional Information 
YOUR LITTLE EXTRAS:
You&rsquo;re reliable and consistent: When you say you&rsquo;ll deliver, you always follow through. 
You&rsquo;re a people person: Guests and teammates love your positive, approachable vibe. 
You build connections: You take time to know your guests, creating lasting impressions. 
You light up the room: Your energy lifts everyone around you, making work a joy. 
You&rsquo;re all about the team: From supporting your colleagues to creating a family-like atmosphere, you make it happen.
If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable. &#10024;</div>

Reservation Agent

<div>Additional Information 
Job Number25160404 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Supervisor

Explore 6726+ Guest experience specialist in Dubai this October. Find roles across top companies and apply now to boost your career.

6726 guest experience specialist jobs IN Dubai

Guest Experience Lead

Guest Experience Manager

Guest Experience Manager

Guest Experience Expert

Guest Experience Expert

Reservation Agent

Guest Experience Supervisor