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guest experience specialist

Marriott International

<div>
 POSITION SUMMARY
 Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.
</div>

Guest Experience Expert (Chinese Speaker)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25181437
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25183186 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Dubai Creek, Baniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world, created in 2007, Emaar Hospitality Group owns and manages a portfolio of hospitality assets and brands including Address Hotels + Resorts, Vida Hotels and Resorts, in addition to serviced residences, leisure clubs, and a comprehensive portfolio of restaurants and spas. The group plans to introduce its brands in key gateway cities and destinations in Europe, India, China, Middle East and North Africa. Emaar Hospitality Group is also the Official Hotel and Hospitality Partner of Expo 2020 Dubai.
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless service experience. Ensure that each guest becomes a happy fan of our hotels, by delighting them from welcome until farewell. To delight guests with the complete range of Spa treatments always delivered to the highest possible standards.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Therapists to have recognized qualification in Spa Therapy.
 </li>
 <li>
 
 Receptionists
 
 Prior experience in a
 
 luxury or premium hospitality environment
 
 is required.
 </li>
 <li>
 Minimum 2 years of similar experience in a 5-star hospitality industry.
 </li>
 <li>
 A strong command of both written and spoken English is required; additional language is an asset.
 </li>
 <li>
 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
 </li>
 </ul>
 
 
 
 
 
 WHAT WILL YOU BE MEASURED AGAINST
 
 
 
 
 
 <ul>
 <li>
 Ensure all operational tasks are conducted in line with the service standards and procedures.
 </li>
 <li>
 Go the extra (s)mile where you can.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the Guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Role in Spa - Armani Hotel Dubai

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25174594
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。
 
 
 
 加入喜來登大家庭，成為我們全球社區的一員。自 1937 年以來，喜來登便是人們相聚一堂與彼此聯誼的社群空間。喜來登員工在世界各地超過 400 個社區讓人們感受到親切的歸屬感。我們透過精彩體驗和周到服務熱忱歡迎各方賓客。如果您擁有團隊協作能力、樂於提供稱心體驗，不妨選擇從喜來登酒店出發，探索您的下一次職業良機。歡迎攜手我們實現「世界在此匯聚」的品牌使命。加入喜來登酒店及度假酒店，便是加入萬豪國際集團的非凡品牌組合。從
 
 這裡
 
 揚帆啟程，發揮個人價值，
 
 追求
 
 人生目標，
 
 加入
 
 卓越國際團隊，
 
 展現
 
 真我風采。
</div>

LEGOLAND® Dubai Resort

<div>
 
 
 Role Purpose:
 
 
 
 LEGOLAND&reg; Dubai Resort is the only LEGOLAND Resort in the Middle East, home to two theme parks (LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park) and a fully themed hotel &mdash; all built on the belief that learning through play is one of the most powerful ways to create lasting memories for families.
 
 
 
 
 
 As Marketing Performance &amp; CRM Specialist you will sit at the heart of how we connect with guests, grow our visitation, and build loyalty through data-led decision making and best-in-class campaign execution.
 
 
 You will manage performance reporting across digital and CRM channels, guide commercial strategy through insight, and help shape the way we talk to our guests &mdash; especially our Annual Pass Holders, day visitors, and holidaymakers.
 
 
 We&rsquo;re looking for someone who is analytical but creative, detail-oriented but commercially driven, and above all, energetic, collaborative, and ready to go the extra mile to make a difference.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Marketing Performance &amp; Digital Analytics
 
 
 
 &bull; Own end-to-end performance tracking for digital marketing campaigns and always-on activity
 
 
 &bull; Liaise with media agencies to evaluate ROAS, traffic quality, and conversion rates
 
 
 &bull; Create and manage dashboards to monitor visitation, channel performance, campaign impact, and promotional ROI
 
 
 &bull; Optimize digital funnels across the resort website and partner sites to reduce drop-off and improve conversion
 
 
 &bull; Support the sales and marketing leadership team with regular trading insights and commercial updates
 
 
 
 
 
 
 2. CRM &amp; Guest Lifecycle Communications
 
 
 
 &bull; Develop and deliver segmented guest communication journeys to drive acquisition, engagement, and retention
 
 
 &bull; Manage direct communications including promotions, birthday greetings, renewal prompts, and automated journeys
 
 
 &bull; Process guest datasets (including raw Excel files) from internal and external sources to support campaign delivery
 
 
 &bull; Oversee platform usage and coordination (e.g. CRM, Salesforce Marketing Cloud, or equivalent), ensuring alignment with data privacy protocols
 
 
 
 
 
 
 3. Sales Channels &amp; Partnership Support
 
 
 
 &bull; Support implementation of partner campaigns with TripAdvisor, Trip.com, Hays, MakeMyTrip, Koddi, Sojern, and others
 
 
 &bull; Manage upsell experiences and content on affiliate and partner platforms such as Booking Whizz
 
 
 &bull; Ensure data capture and performance from these campaigns is tracked and incorporated into overall marketing analysis
 
 
 
 
 
 
 4. Insight-Driven Planning &amp; Optimization
 
 
 
 &bull; Analyze visitor behavior using NPS data, feedback, guest services reports, and sales trends
 
 
 &bull; Inform planning for events, tactical campaigns, and pricing offers using actionable data
 
 
 &bull; Coordinate with Finance and Commercial teams to connect performance to visitation, RPC, and total revenue
 
 
 &bull; Highlight learnings from campaigns to continuously improve creative, targeting, and spend efficiency
 
 
 
 
 
 
 5. Website, Booking &amp; Digital Experience Management
 
 
 
 &bull; Oversee content accuracy, merchandising, and user experience across the LEGOLAND&reg; Dubai Resort website and booking engine
 
 
 &bull; Ensure tagging, tracking, and analytics are correctly implemented across all digital platforms to enable accurate performance measurement and funnel optimization
 
 
 &bull; Coordinate with internal and external teams to ensure offers, promotions, and product descriptions are consistent, on-brand, and aligned with campaign objectives
 
 
 &bull; Manage delivery of upsell and cross-sell opportunities through tools and integrations including Salesforce Marketing Cloud, Booking Whizz, and other resort digital platforms
 
 
 &bull; Collaborate with the Digital and IT teams to maintain site integrity, resolve issues, and enhance the end-to-end guest experience across multiple domains and devices
 
 
 
 
 
 
 6. Internal Collaboration &amp; Delivery
 
 
 
 &bull; Act as the bridge between Marketing, Sales, Digital, and Finance when it comes to data and performance
 
 
 &bull; Ensure clean, accurate, and timely reporting for key meetings (including SLT and forecasting)
 
 
 &bull; Proactively flag performance risks and opportunities and follow through with recommended actions
 
 
 
 
 
 
 Experience &amp; Skills
 
 
 
 &bull; Minimum 5 years of experience in digital marketing, data analytics, CRM, or marketing performance roles
 
 
 &bull; Hands-on knowledge of digital channels and marketing platforms, including CRM tools like Salesforce Marketing Cloud or equivalent
 
 
 &bull; Advanced Excel and data manipulation skills; familiarity with BI tools a plus
 
 
 &bull; Strong attention to detail and experience working in performance-led teams or organizations
 
 
 &bull; Able to translate complex data into simple, actionable insights
 
 
 
 
 
 
 Mindset &amp; Culture Fit
 
 
 
 &bull; Positive, energetic, and collaborative
 
 
 &bull; Thrives in a fast-paced, guest-facing business where no two days are the same
 
 
 &bull; Curious, solutions-focused, and eager to continuously improve and innovate
 
 
 &bull; Comfortable juggling tasks, shifting priorities, and working across multiple stakeholders and teams
 
 
 &bull; Passionate about building memorable guest experiences through smarter marketing
 
 
 
 
 
 
 Why Join LEGOLAND&reg; Dubai Resort?
 
 
 
 
 
 
 We&rsquo;re the only LEGOLAND Resort in the Middle East, offering an experience like no other:
 
 
 &bull; Two parks &mdash; LEGOLAND&reg; Dubai + LEGOLAND&reg; Water Park
 
 
 &bull; One themed hotel, fully designed with kids in mind
 
 
 &bull; A team united by creativity, energy, and a shared mission to bring joy to families through play, discovery, and imagination
 
 
 In this role, you will directly impact how we grow, connect with guests, and deliver fun &mdash; all through insight, data, and creativity. If that sounds like your kind of role, we would love to hear from you.
 
 
 
</div>

Marketing Performance & CRM Specialist

Raffles

<div>Company Description 
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences 
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.
Raffles the Palm
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world. 
Job Description 
The Position
The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel&rsquo;s booking operations. This role ensures that reservations are handled efficiently, accurately, and with a high level of customer service, contributing directly to guest satisfaction and revenue optimization.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.</li><li>
Spot-checks previous day&rsquo;s reservations and verifies all VIP arrivals to ensure accuracy and readiness.</li><li>
Supports recruitment efforts, facilitates monthly and on-the-job training, and evaluates staff performance to uphold Raffles service standards.</li><li>
Leads training initiatives aimed at fostering professionalism, boosting productivity, and delivering exceptional guest service.</li><li>
Motivates team members through coaching and discipline aligned with hotel guidelines and local laws.</li><li>
Maintains strong relations with departments such as Front Office to coordinate guest needs and enhance service delivery.</li><li>
Works closely with the Groups Department to monitor room blocks, process rooming lists promptly, and adjust allocations as needed.</li><li>
Keeps the Reservations Team updated on all developments within the hotel and company.</li><li>
Assists in supervising Reservations Agents, ensuring tasks such as travel agent commissions, guest inquiries, and pick-ups are handled efficiently.</li><li>
Prepares and submits necessary reports to the Administration Office on a monthly basis.</li><li>
Follows up on lost business opportunities and reports findings to department leaders.</li><li>
Fully knowledgeable in all business segments, rates, promotions, and departmental functions, executing responsibilities with finesse.</li><li>
Adheres strictly to hotel policies concerning fire safety, hygiene, and health regulations.</li><li>
Demonstrates thorough understanding and compliance with the Hotel Employee Handbook.</li><li>
Takes ownership of any other duties delegated by management to support hotel operations and enhance guest satisfaction.</li><li>
Performs any other duties as assigned to him/her by management.</li></ul> 
Qualifications 
<ul><li>
Degree/Diploma in Training and Development or Hotel Management</li><li>
Working knowledge of Opera, Microsoft Office</li><li>
Minimum 3 years&rsquo; experience in Hotel or Resort, as Reservations Supervisor.</li><li>
Luxury hotel or resort background preferred</li><li>
Understands the local culture and have worked in the region</li></ul> 

Additional Information 
PERSONAL ATTRIBUTES<ul><li>
Creative Thinker, Calm Under Pressure, Self-Development, Excellent Listening &amp; Verbal Communication</li><li>
Multitasking Proficiency</li><li>
Detail-Oriented</li><li>
Delegation &amp; Workflow Management</li><li>
Ability to meet deadlines consistently</li><li>
Leadership Excellence</li><li>
Strong Interpersonal Communication</li><li>
Customer-Centric Mindset</li><li>
Collaborative Team Player</li><li>
Analytical Problem-Solver</li></ul></div>

Assistant Reservations Manager

Explore 7953+ Guest experience specialist in Dubai this November. Find roles across top companies and apply now to boost your career.

7953 guest experience specialist jobs IN Dubai

Guest Experience Expert (Chinese Speaker)

Guest Experience Expert

Guest Experience Supervisor

Role in Spa - Armani Hotel Dubai

Guest Experience Supervisor

Marketing Performance & CRM Specialist

Assistant Reservations Manager