receptionist

hr executive

hr manager

human resources executive

hr assistant

guest relations executive

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>Previous experience in holiday homes / short-term rentals in Dubai (mandatory)</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

The Wiltshire

The Guest Relations Executive acts as the hotel&rsquo;s ambassador, ensuring that every guest receives personalized, memorable service. You will be the point of contact for guest enquiries, special requests, and are responsible for creating warm and lasting impressions from arrival through departure.Key Responsibilities<ul><li>Welcome guests warmly upon arrival, assist with check-in, ensure swift, professional and friendly service.</li><li>Offer assistance with baggage, escort guests to rooms (if appropriate), and provide orientation to hotel facilities.</li><li>Handle check&#8209;out process smoothly, including billing, payment, feedback, and guest departure formalities.</li><li>Be a primary point of contact for guest inquiries, requests, and complaints; resolve issues efficiently and escalate to management where necessary.</li><li>Maintain and update guest profiles/preferences to enable personalized service on current and future stays.</li><li>Provide information about hotel amenities, services, special promotions, local attractions, transport, etc.</li><li>Coordinate with other departments (Housekeeping, Engineering, F&amp;B, Concierge) to fulfill guest requests and ensure seamless guest experience.</li><li>Monitor guest satisfaction; make courtesy calls or visits to in&#8209;house guests to request feedback and ensure everything meets expectations.</li><li>Prepare VIP arrivals, special welcome amenities, and ensure special needs (dietary, accessibility, etc.) are anticipated and fulfilled.</li><li>Handle reservation issues if front desk/reservation areas are busy or closed, assist in room allocations.</li><li>Upsell rooms or services where possible, in a non&#8209;intrusive, guest&#8209;friendly manner.</li><li>Manage guest correspondence such as mail, messages, packages, and any guest&#8209;related communications.</li><li>Ensure guest relations area (lobby, front desk) is tidy, well&#8209;presented; maintain high standards of personal grooming and professional appearance.</li><li>Follow hotel policies for safety, security, emergency procedures; maintain confidentiality of guest information.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&#8209;2 years&rsquo; experience in a Guest Relations / Front Office / Hospitality role (preferably in a 4&#8209; or 5&#8209;star hotel).</li><li>Excellent interpersonal and communication skills; fluent in English. Additional language(s) a plus.</li><li>Strong customer service orientation; able to anticipate guest needs, remain calm under pressure, solve problems proactively.</li><li>Good organizational and multitasking skills.</li><li>Familiarity with hotel property management systems (PMS), reservations systems, and standard office software.</li><li>Polished appearance; professional demeanor and excellent grooming.</li><li>Flexibility to work in shifts, during weekends and public holidays.</li><li>Knowledge of local area, transport, attractions is beneficial.</li></ul>Working Conditions<ul><li>Based onsite; work involves interactions with guests across lobby, front desk, sometimes assisting in other areas.</li><li>Requires standing for extended periods; may require walking, climbing stairs, sometimes carrying light luggage.</li><li>Shift work including nights, weekends, and holidays.</li></ul>Job Type: Full-time

Guest Relation Executive

About Us: HAVN is a leading, fully licensed holiday home company in Dubai, managing a portfolio of premium short-term rentals across the city. We&rsquo;re looking for a Client Relations Executive with a strong background in account management to build and maintain long-term relationships with our property owners and partners.Key Responsibilities:<ul><li>Serve as the main point of contact for property owners and landlords</li><li>Manage and nurture client relationships to ensure satisfaction and trust</li><li>Provide regular updates on property performance, occupancy, and revenue</li><li>Coordinate with internal teams (operations, guest relations, and finance) to deliver seamless service</li><li>Handle client inquiries and resolve issues promptly and professionally</li><li>Support new property onboarding and ensure compliance with company standards</li><li>Identify opportunities to improve owner experience and retention</li><li>Maintain accurate client records and documentation</li></ul>Requirements:<ul><li>Previous experience in account management, client relations, or a similar role (mandatory)</li><li>Strong communication and interpersonal skills</li><li>Proficient in English (additional languages are a strong advantage)</li><li>Well-organized, proactive, and detail-oriented</li><li>Ability to manage multiple accounts simultaneously</li><li>Confident in handling professional correspondence and reports</li><li>Dubai-based and available to work from our Business Bay office</li></ul>What We Offer:<ul><li>Salary: 7,000&ndash;8,000 AED (depending on experience)</li><li>Supportive, collaborative work environment</li><li>Growth opportunities within a fast-growing company</li></ul>If you&rsquo;re a people person with a passion for relationship management and a knack for organization &mdash; we&rsquo;d love to have you on the HAVN team!Apply now to join HAVN and be part of Dubai&rsquo;s growing holiday homes success story.Job Type: Full-timePay: AED7,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in account management or client relations?</li><li>What languages do you speak fluently?</li></ul>

Client Relations Executive – Holiday Homes, Dubai

Samaya Hotel Deira

Location: Dubai &ndash; Deira, UAE Job Type: Full-Time Industry: Hospitality / Holiday Homes / Short-Term RentalsRole Overview:We&rsquo;re seeking a proactive and tech-savvy Marketing &amp; Reservation Executive to manage guest bookings, boost online visibility, and ensure an exceptional guest experience across our holiday home portfolio. You&rsquo;ll be handling reservations from multiple OTA platforms, executing digital marketing campaigns, and serving as the key point of contact for our guests before, during, and after their stay.This is a dynamic, hands-on role for someone who thrives in hospitality, loves digital marketing, and understands the power of great service.Key Responsibilities:Reservation Management<ul><li>Manage incoming bookings via Airbnb, Booking.com, Expedia, and direct channels.</li><li>Respond quickly to guest inquiries with accurate availability and pricing.</li><li>Confirm, cancel, or modify reservations through our channel manager (e.g., HostAway).</li><li>Coordinate with housekeeping and operations teams to ensure smooth check-ins.</li><li>Provide top-notch customer service to drive positive reviews and repeat bookings.</li></ul>Marketing &amp; Promotion<ul><li>Plan and execute digital marketing campaigns to promote listings.</li><li>Keep online listings optimized with great visuals, compelling descriptions, and competitive pricing.</li><li>Manage and grow social media accounts (Instagram, TikTok, Facebook).</li><li>Collaborate with influencers, bloggers, and travel agencies to expand brand reach.</li><li>Track competitor pricing and develop attractive promotions or seasonal packages.</li><li>Implement SEO strategies to improve the website&rsquo;s visibility on Google.</li></ul>Guest Relations<ul><li>Be the main point of contact for all guest communications.</li><li>Handle complaints or issues swiftly and professionally.</li><li>Use strategies like welcome gifts and loyalty perks to encourage repeat stays.</li></ul>Reporting &amp; Coordination<ul><li>Generate daily and monthly reports on occupancy, revenue, and reservations.</li><li>Work closely with management to hit business targets.</li><li>Offer suggestions to improve both guest experience and marketing effectiveness.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Hospitality, Tourism, or related field (preferred).</li><li>1&ndash;2 years of experience in hospitality, holiday homes, or reservations.</li><li>Familiarity with OTA platforms (Airbnb, Booking.com, Expedia).</li><li>Experience using channel managers like HostAway, Guesty, or similar.</li><li>Solid understanding of social media, digital marketing, and SEO.</li><li>Excellent communication skills in English (Arabic or French is a plus).</li><li>Strong organizational and multitasking abilities.</li><li>Able to work under pressure and manage priorities effectively.</li></ul>Job Type: Full-timePay: From AED4,000.00 per month

Marketing Specialist

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for a
 
 Guest Service Executive
 
 to join our team of
 
 Guest Relations
 
 at
 
 Jumeirah Beach Hotel.
 
 The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 <li>
 Provide the latest information on the Hotel&rsquo;s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.&nbsp;
 </li>
 <li>
 Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
 </li>
 <li>
 To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
 </li>
 <li>
 Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.&nbsp;
 </li>
 <li>
 To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.&nbsp;
 </li>
 </ul>
 
 
 
 
 
 About you:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Guest Relations - Jumeirah Beach Hotel

social distrikt

Peaches &amp; Cream is seeking a dynamic and experienced professional to join our team as a Guest Relations and Corporate Sales Events Manager. This unique dual-role is critical to driving our business success by ensuring exceptional guest experiences and developing strategic corporate event sales. You will be the key point of contact for our valued guests while also responsible for growing our corporate client base for events, from intimate gatherings to large-scale functions.If you are a hospitality expert with a passion for customer service and a proven track record in sales and event management, we encourage you to apply.Key ResponsibilitiesGuest Relations Management<ul><li>Team Leadership: Oversee the guest relations team, setting the highest standards for customer service and ensuring they are met consistently .</li><li>Guest Experience: Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally to ensure complete satisfaction .</li><li>Feedback Analysis: Implement and manage guest satisfaction programs, systematically gathering and analyzing feedback to identify areas for improvement and implement strategic enhancements .</li><li>Issue Resolution: Handle and resolve escalated guest issues with diplomacy and efficiency, turning challenges into opportunities to build loyalty .</li><li>Relationship Building: Foster long-term relationships with guests, creating a welcoming atmosphere that encourages repeat business and positive referrals .</li></ul>Corporate Sales &amp; Events Management<ul><li>Sales Strategy: Develop and execute a sales strategy to attract and secure corporate clients for events such as conferences, product launches, galas, and team-building activities .</li><li>Event Planning &amp; Logistics: Manage the entire event lifecycle, from initial client consultation and venue sourcing to coordinating logistics, vendors, and on-site execution to ensure flawless events .</li><li>Budget Management: Prepare and manage detailed budgets for the events division, ensuring profitable pricing, accurate cost control, and timely reporting .</li><li>Vendor Management: Negotiate and manage contracts with vendors, caterers, and suppliers, ensuring quality service delivery that aligns with company standards and client expectations .</li><li>Post-Event Evaluation: Conduct post-event evaluations with clients and internal teams to assess success, gather insights, and support future planning efforts .</li></ul>Operational &amp; Financial Management<ul><li>Financial Oversight: Monitor sales performance, analyze financial reports, and develop promotional strategies to boost revenue across both guest relations and event sales .</li><li>Collaboration: Work closely with other departments, particularly the Food and Beverage team, to fulfill guest requests and ensure seamless event execution .</li></ul>Requirements and QualificationsExperience &amp; Education<ul><li>A minimum of 3 years of experience in a combined guest relations and sales/events management role within the hospitality, food and beverage, or hotel industry .</li><li>A bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is a strong plus .</li><li>Proven experience in developing event strategies, managing budgets, and leading teams .</li></ul>Essential Skills<ul><li>Language Skills: Fluency in English is required. Proficiency in at least one other European language (such as French, Spanish, German, or Italian) is essential for communicating with a diverse clientele .</li><li>Interpersonal Skills: Exceptional communication, negotiation, and relationship-building skills, with the ability to interact confidently with guests, corporate clients, and team members .</li><li>Leadership &amp; Problem-Solving: Strong leadership abilities to motivate teams and excellent problem-solving skills to handle issues calmly and effectively under pressure .</li><li>Organizational Abilities: Outstanding organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment .</li><li>Technical Proficiency: Proficiency in POS systems, reservation software, event management platforms, and the Microsoft Office Suite or G-Suite</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you speak other languages other than English?</li></ul>Experience:<ul><li>Hospitality Industry: 5 years (Required)</li></ul>

Guest Relations and Corporate Sales Events Manager

Landmark Hotels & Suites

Female Candidates can apply1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Business centre, as and when required.4. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.5. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.6. Follow up with Bell desk regards shuttle Bus services, etc.7. Daily courteous calls to VIP rooms, so too with other guests.8. Report any unusual occurrences.9. Ensure the cleanliness and neatness of front office area.10. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.11. Re announce VIP rooms to Housekeeping and F&amp;B departments.12. Check if all departure details for the day have been taken, as well as for the next day. Closely monitor guest comments on online channels and social media and respond to guest comments.13. Ensure the hotel&rsquo;s online ratings externally on Trip Advisor, Booking.com, Agoda, Expedia, etc. &amp; internally on Market Matrix are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.14. Come up with innovative ideas for guest recovery.15. Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.16. To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays. Check VIP rooms after amenities are placed.17. File daily guest relations report and documents systematically.18. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.19. Assumes responsibility of Duty Manager when scheduled to do so.<ul><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and following the company training policy.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Hospitality Industry: 2 years (Required)</li></ul>

Explore 1983+ Guest relations executive in Dubai this October. Find roles across top companies and apply now to boost your career.

1983 guest relations executive jobs IN Dubai

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Guest Relation Executive

Client Relations Executive – Holiday Homes, Dubai

Marketing Specialist

Guest Services Executive - Guest Relations - Jumeirah Beach Hotel

Guest Relations and Corporate Sales Events Manager

Guest Relation Executive