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receptionist

front desk receptionist

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front desk agent

guest relations executive

LUXE STAY VACATION HOMES RENTAL CO. L.L.C

LUXE Vacation Homes is a property management company based in Dubai, specializing in the provision of short-term vacation rental solutions. With a foundation rooted in European precision and a deep understanding of the local market, LUXE stands out for its commitment to operational excellence and service quality.We are currently seeking a skilled and experienced Guest Relations Executive to join our small team.Responsibilities:- Communicate to Guests via WhatsApp, Airbnb, Booking.com and others OTAs.- Register Guests with Building Management and DTCM.- Check-In Guests at the property and help them in case of inquiries.- Provide excellent customer service, addressing guest inquiries and concerns promptly.- Collaborate with cleaning and maintenance teams to ensure properties are well-maintained.- Conduct regular property inspections and implement necessary improvements.Requirements:- Fluent in English in Speaking and Writing (Arabic is a plus)- Minimum of 1 year of experience working for Holiday Homes Companies in Dubai.- Valid UAE driving license is mandatory. (Own Car is a plus)- Proven track record of successfully managing holiday homes or similar properties.- Strong organizational and multitasking skills.- Knowledge of local regulations and market trends in Dubai's holiday homes sector.Job Type: Full-timePay: Up to AED6,000.00 per monthExperience:<ul><li>HOLIDAY HOME COMPANY ONLY: 1 year (Required)</li></ul>Language:<ul><li>Fluent English in Speaking and Writing (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Executive w/ Driver License

Naik Foundation

Position OverviewThe Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.Key Responsibilities<ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Act as the main point of contact for guest inquiries, requests, and feedback.</li><li>Handle guest complaints professionally and ensure timely resolution.</li><li>Maintain accurate records of guest information, preferences, and service history.</li><li>Coordinate with housekeeping, food &amp; beverage, front office, and other departments to fulfill guest needs.</li><li>Assist in the preparation and execution of guest engagements, events, and VIP arrivals.</li><li>Promote hotel services, facilities, and special offers to enhance guest experience.</li><li>Monitor guest satisfaction levels through surveys and direct feedback.</li><li>Maintain lobby appearance and ensure a welcoming environment.</li><li>Follow company service standards, protocols, and hospitality guidelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Proven experience in guest services, front office, or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Professional appearance, positive attitude, and customer-oriented mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with hotel PMS software , Opera is an advantage.</li><li>Fluency in English; additional languages are a plus.</li></ul>Key Competencies<ul><li>Customer service excellence</li><li>Relationship management</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Empathy and patience</li></ul>Job Types: Full-time, Permanent

Guest Relation Executive

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. Customer Service Executive (1-Year Contract) Guest Relations Executive - Cala Vista - Jumeirah Mina Al Salam Customer Care Support (Internship)- Dubai, UAE Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Naseem Dubai, Dubai, United Arab Emirates 5 hours ago Virtual Customer Service Executive - Emiratized Role Dubai, Dubai, United Arab Emirates 7 hours ago Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker) Customer Support & Services Junior Officer Guest Relations Executive (Hostess) - F&B Service - Jumeirah Al Qasr Customer Service Advisor - Ticketing and Reservation - Bilingual (English and Arabic/Hindi ) Guest Experience Agent (Guest Relations Agent) Dubai, Dubai, United Arab Emirates 12 hours ago Customer Service Officer-Corporate Office We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Services Representative

Kurum Group of Companies

Travel &amp; Guest Services Executive (Female)Dubai, UAEFull-Time | Immediate StartPosition OverviewWe are seeking a well-presented, service-oriented, and detail-focused Travel &amp; Guest Services Executive who can join immediately. The ideal candidate will have previous hotel administration or hospitality experience, strong interpersonal skills, and a professional appearance aligned with premium service standards.Key Responsibilities<ul><li>Act as the primary point of contact for guest and client travel support before, during, and after travel</li></ul><ul><li>Deliver personalized travel assistance to ensure a seamless and comfortable guest experience</li></ul><ul><li>Upsell travel-related services, including:</li></ul><ul><li>Hotel room and category upgrades</li></ul><ul><li>Premium airline seating</li></ul><ul><li>Travel insurance</li></ul><ul><li>Airport transfers</li></ul><ul><li>Sightseeing and leisure packages</li></ul><ul><li>Lounge access</li></ul><ul><li>Identify client needs and recommend tailored travel solutions to enhance satisfaction and value</li></ul><ul><li>Handle booking changes, cancellations, and emergency travel requests efficiently</li></ul><ul><li>Build and maintain strong relationships with airlines, hotels, travel vendors, and transport providers</li></ul><ul><li>Ensure compliance with company travel policies and approval procedures</li></ul><ul><li>Maintain accurate records of:</li></ul><ul><li>Bookings and itineraries</li></ul><ul><li>Client information</li></ul><ul><li>Invoices and payments</li></ul><ul><li>Upsell revenue</li></ul><ul><li>Coordinate with the finance team regarding billing, payments, and reimbursements</li></ul><ul><li>Resolve guest complaints and travel-related issues in a professional and timely manner</li></ul><ul><li>Monitor travel trends and suggest service improvements or cost-saving opportunities</li></ul>Candidate Requirements<ul><li>Female candidate</li></ul><ul><li>Available to start immediately</li></ul><ul><li>Based in Dubai or willing to relocate prior to starting</li></ul><ul><li>Previous experience in hotel administration, front office, guest relations, or hospitality operations is preferred</li></ul><ul><li>Well-groomed, presentable, and professionally dressed</li></ul><ul><li>Strong communication and interpersonal skills</li></ul><ul><li>Highly organized with strong multitasking abilities</li></ul><ul><li>Comfortable working in a fast-paced, service-driven environment</li></ul>Language Skills<ul><li>English &ndash; Required</li></ul><ul><li>Arabic &ndash; Preferred</li></ul><ul><li>Turkish &ndash; Advantage</li></ul><ul><li>Russian, French, or German &ndash; Additional advantage</li></ul>Job Type<ul><li>Full-time</li></ul>Application Questions<ul><li>Can you start immediately?</li></ul><ul><li>Are you currently based in Dubai or willing to relocate?</li></ul><ul><li>Do you have previous hotel administration or hospitality experience?</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Can you start immediately?</li><li>Female</li></ul>Language:<ul><li>Russian, English, Arabic, French, German (Preferred)</li></ul>

Travel & Guest Services Executive (Female)

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Bespoke Residences & Holiday Homes

<div>
 
 
 Job Description
 
 
 
 The
 
 Marketing Executive
 
 is responsible for developing and executing marketing and social media strategies that strengthen
 
 Bespoke Residences and Holiday Homes&rsquo;
 
 brand presence, drive bookings, and enhance guest engagement. This role blends creativity and analytical skills to position the brand as a leading provider of premium residential and holiday experiences in Dubai.
 
 
 Working closely with the operations and sales teams, the Marketing Executive will manage end-to-end marketing initiatives&mdash;from digital content creation and campaign management to social media engagement and brand partnerships&mdash;ensuring all communication aligns with the company&rsquo;s tone and target market.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Develop and implement digital and offline marketing strategies to promote Bespoke&rsquo;s portfolio of properties and holiday homes.
 </li>
 <li>
 Create engaging social media content calendars that showcase lifestyle, experiences, and offers across multiple platforms.
 </li>
 <li>
 Manage community engagement, responding promptly to inquiries and guest feedback on social channels.
 </li>
 <li>
 Coordinate creative development for digital assets including short-form videos, reels, and promotional campaigns.
 </li>
 <li>
 Collaborate with sales, reservations, and guest relations teams to align marketing efforts with business objectives.
 </li>
 <li>
 Support property launches, photoshoots, influencer collaborations, and promotional events.
 </li>
 <li>
 Analyse campaign performance, prepare marketing reports, and provide actionable insights for continuous improvement.
 </li>
 <li>
 Maintain brand consistency across all platforms, ensuring visuals and messaging reflect the premium positioning of the brand.
 </li>
 </ul>
 
 
 Skills and Requirements:
 
 
 <ul>
 <li>
 3&ndash;6 years of experience in marketing or social media management, preferably within hospitality, real estate, or luxury lifestyle brands.
 </li>
 <li>
 Proven track record of executing successful marketing campaigns and increasing digital engagement.
 </li>
 <li>
 Strong creative and visual storytelling skills, with knowledge of current trends and platform algorithms.
 </li>
 <li>
 Excellent communication and stakeholder management abilities.
 </li>
 <li>
 Proficiency in content planning tools, digital analytics, and design coordination.
 </li>
 <li>
 Arabic-speaking candidates preferred.
 </li>
 </ul>
 
 
</div>

Marketing Executive

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.
As an Assistant Guest Relations Manager, you will be responsible for the following duties:<ul>
<li>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</li>
<li>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</li>
<li>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</li>
<li>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</li>
<li>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</li>
<li>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</li>
</ul>
As an Assistant Guest Relations Manager, we expect from you:<ul>
<li>
At least 3 years of experience in a luxury 5-star hotel environment.</li>
<li>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</li>
<li>
Minimum 2 years of Butler experience in a luxury setting.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</li>
<li>
Previous hotel pre-opening experience is an advantage.</li>
<li>
Middle East experience and fluency in multiple languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Guest Relations Manager

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