receptionist

hr manager

front desk receptionist

human resources manager

reservations agent

guest relations manager

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
The Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing all aspects of guest services and relations. This role involves handling guest inquiries, resolving complaints, coordinating special requests, and maintaining high standards of hospitality to enhance customer satisfaction and loyalty. The Guest Relations Manager will be reporting directly to the Assistant Front Office Manager and the Rooms Division Manager handling groups of Guest Relations team members to achieve all below objectives.
Key Objectives
1. Significantly Improve Booking.com Score
Booking.com scores strongly influence our visibility, ranking, and revenue. A dedicated Guest Relations Team will:<ul><li>
Manage all Booking.com pre-arrival communication, ensuring guest requests and expectations are addressed before arrival.</li><li>
Conduct personalized welcome and follow-up interactions with Booking.com guests to reduce the risk of negative reviews.</li><li>
Implement a daily recovery plan to address issues immediately&mdash;before they escalate to online complaints.</li><li>
Ensure post-stay messaging is done professionally to encourage positive reviews and strengthen our online reputation.</li><li>
Monitor daily Booking.com comments, categorize issues, and coordinate with departments for quick actions that directly improve the score.</li></ul>
2. Full Ownership of Guest Satisfaction Across Both Hotels
The team will:<ul><li>
Oversee arrival experience, lobby presence, and first impressions, which greatly influence guest sentiment.</li><li>
Manage real-time service recovery, maintaining a high presence in public areas and guest floors to detect issues early.</li><li>
Track and resolve guest complaints, ensuring every concern is closed with proper follow-up.</li><li>
Coordinate with Operations, Housekeeping, and Engineering to minimize repetitive service gaps.</li></ul>
3. Enhance Loyalty &amp; Member Experience
Loyalty members expect a higher level of recognition and personalization. The team will:<ul><li>
Handle VIP &amp; loyalty arrival preparation, ensuring rooms, amenities, and preferences are perfectly aligned.</li><li>
Provide consistent communication with ALL and Accor loyalty members, ensuring they feel recognized and valued.</li><li>
Monitor member satisfaction scores, focusing on repeat guests and their preferences.</li><li>
Conduct daily briefings to identify expected loyalty arrivals and ensure their stay experience exceeds expectations.</li></ul><div> 
Qualifications</div> 
SKILLS &amp; EXPERIENCE:<ul><li>Excellent communication &amp; problem solving skills.</li><li>Bachelor&rsquo;s Degree with minimum of 2 years experience in similar capacity</li><li>Excellent leadership, interpersonal and communication skills.</li><li>Detail-oriented and highly reliable in thorough execution and follow-through.</li><li>A team player &amp; builder</li></ul><div> 
Additional Information</div> 
WHY WORK FOR ACCOR<ul><li>Employee benefit card offering discounted rates at Accor hotels worldwide.</li><li>Develop your talent through Accor&rsquo;s learning programs.</li><li>Opportunity to grow within your property and across the world!</li><li>Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.</li></ul></div>

Guest Relations Manager

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.
As an Assistant Guest Relations Manager, you will be responsible for the following duties:<ul>
<li>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</li>
<li>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</li>
<li>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</li>
<li>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</li>
<li>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</li>
<li>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</li>
</ul>
As an Assistant Guest Relations Manager, we expect from you:<ul>
<li>
At least 3 years of experience in a luxury 5-star hotel environment.</li>
<li>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</li>
<li>
Minimum 2 years of Butler experience in a luxury setting.</li>
<li>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</li>
<li>
Previous hotel pre-opening experience is an advantage.</li>
<li>
Middle East experience and fluency in multiple languages are preferred.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Assistant Guest Relations Manager

ingenious vacation home rentals LLC

ngenious Vacation Homes LLC is a premium short-term rental company managing luxury apartments in Downtown Dubai. We&rsquo;re seeking a proactive Guest Relationship Manager to ensure exceptional guest experiences from inquiry to checkout. This role is ideal for someone with hospitality experience who thrives on communication, organization, and problem-solving.Key Responsibilities<ul><li>Respond to guest messages and calls via Airbnb, WhatsApp, and email.</li><li>Coordinate check-ins, check-outs, and guest ID verification.</li><li>Resolve guest issues promptly and professionally during their stay.</li><li>Work closely with cleaning, maintenance, and front desk teams.</li><li>Encourage positive reviews and manage guest feedback.</li><li>Provide local recommendations and concierge-style support.</li></ul>Requirements<ul><li>2+ years in hospitality, customer service, or short-term rentals.</li><li>Strong written and spoken English (Arabic a plus).</li><li>Familiarity with Airbnb, Booking.com, or PMS tools like Hostaway.</li><li>Tech-savvy, organized, and able to multitask.</li><li>Willing to work flexible hours including weekends and evenings.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Bonus based on performance</li><li>Growth opportunities in a fast-scaling hospitality company</li><li>Dynamic and supportive team environment</li></ul>To Apply: Submit your CV and a short message on why you&rsquo;re a great fit. Immediate start preferred.Job Type: Full-timePay: From AED3,000.00 per month

ngenious Vacation Homes LLC is a premium short-term rental company managing luxury apartments in Downtown Dubai. We&rsquo;re seeking a proactive Guest Relationship Manager to ensure exceptional guest experiences from inquiry to checkout. This role is ideal for someone with hospitality experience who thrives on communication, organization, and problem-solving.Key Responsibilities<ul><li>Respond to guest messages and calls via Airbnb, WhatsApp, and email.</li><li>Coordinate check-ins, check-outs, and guest ID verification.</li><li>Resolve guest issues promptly and professionally during their stay.</li><li>Work closely with cleaning, maintenance, and front desk teams.</li><li>Encourage positive reviews and manage guest feedback.</li><li>Provide local recommendations and concierge-style support.</li></ul>Requirements<ul><li>2+ years in hospitality, customer service, or short-term rentals.</li><li>Strong written and spoken English (Arabic a plus).</li><li>Familiarity with Airbnb, Booking.com, or PMS tools like Hostaway.</li><li>Tech-savvy, organized, and able to multitask.</li><li>Willing to work flexible hours including weekends and evenings.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Bonus based on performance</li><li>Growth opportunities in a fast-scaling hospitality company</li><li>Dynamic and supportive team environment</li></ul>To Apply: Submit your CV and a short message on why you&rsquo;re a great fit. Immediate start preferred.Job Type: Full-timePay: From AED4,000.00 per month

Peninsula Hospitality Group

<ul><li>Oversee and manage reservations: Handle and supervise all aspects of the reservation process, including individual and group bookings.</li><li>Ensure accuracy and efficiency: Ensure all booking information is accurate and processed in a timely manner, and that reservation systems are up-to-date.</li><li>Manage staff: Recruit, train, and supervise reservations staff, delegate tasks, and create schedules to ensure a high level of service and efficiency.</li><li>Handle guest relations: Address guest inquiries, manage cancellations and changes, and resolve complaints professionally to ensure guest satisfaction.</li><li>Collaborate with other departments: Work closely with sales, marketing, and revenue management teams to align on pricing strategies, promotional campaigns, and revenue goals.</li><li>Analyze and report: Monitor reservation trends and performance metrics, prepare reports for management, and assist with forecasting occupancy and revenue.</li><li>Manage rates and promotions: Liaise with the revenue manager to ensure room rates are accurate and up-to-date, and assist in developing and executing promotions to maximize revenue.</li></ul>Job Type: Full-time

Reservation manager

Tasleeh Facility Management

Role OverviewThe Marketing &amp; Reservation Executive is responsible for managing guest reservations, ensuring high occupancy rates, and implementing effective marketing strategies to promote holiday homes. This role requires strong communication, organizational, and digital marketing skills to deliver excellent customer service and maximize revenue.Key ResponsibilitiesReservation Management<ul><li>Handle all incoming booking requests from Airbnb, Booking.com, Expedia, and direct channels.</li><li>Respond promptly to guest inquiries with correct pricing and availability.</li><li>Confirm reservations, issue booking confirmations, and manage cancellations/modifications.</li><li>Maintain accurate records of reservations in the channel manager (e.g., HostAway).</li><li>Coordinate with housekeeping and operations teams to ensure apartments are ready for check-in.</li><li>Provide excellent customer service before, during, and after guest stays to secure positive reviews.</li></ul>Marketing &amp; Promotion<ul><li>Develop and implement digital marketing campaigns to increase visibility of listings.</li><li>Optimize online listings with professional photos, engaging descriptions, and competitive pricing.</li><li>Manage company social media accounts (Instagram, TikTok, Facebook) to grow followers and engagement.</li><li>Collaborate with influencers, bloggers, and travel agencies to increase exposure.</li><li>Monitor competitors&rsquo; pricing and develop attractive promotions or seasonal packages.</li><li>Work on SEO and Google ranking strategies for the company website.</li></ul>Guest Relations<ul><li>Act as the main point of contact for guests, providing timely responses and solutions.</li><li>Address complaints or issues promptly to maintain high review scores.</li><li>Implement strategies (welcome gifts, loyalty offers) to encourage repeat bookings.</li></ul>Reporting &amp; Coordination<ul><li>Prepare daily and monthly reports on reservations, occupancy, and revenue.</li><li>Work closely with management to achieve business development targets.</li><li>Provide feedback and ideas to improve guest experience and marketing performance.</li></ul>Key Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Marketing, Tourism, Hospitality, or related field (preferred).</li><li>Minimum 1&ndash;2 years&rsquo; experience in holiday homes, hospitality, or reservations.</li><li>Strong understanding of OTA platforms (Airbnb, Booking.com, Expedia).</li><li>Experience with channel managers/PMS systems (e.g., HostAway, Guesty).</li><li>Knowledge of digital marketing, social media, and content creation.</li><li>Excellent communication skills in English (Arabic or French is a plus).</li><li>Strong organizational and problem-solving skills.</li><li>Ability to work under pressure with attention to detail.</li></ul>Job Type: Full-timePay: From AED4,000.00 per monthLanguage:<ul><li>engilsh (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Marketing Specialist

OceanAir Travels

Operational Management<ul><li>Supervise daily floor activities to guarantee efficient service and smooth guest flow.</li><li>Monitor table rotation, staff deployment, and service timing.</li><li>Ensure compliance with company standards, hygiene, and safety policies.</li><li>Coordinate with kitchen and bar to manage order accuracy and service speed.</li><li>Handle complaints and resolve guest concerns in a professional manner.</li></ul>Staff Leadership &amp; Training<ul><li>Supervise and support service team members (waiters, hosts, bar staff, runners).</li><li>Conduct on-the-job coaching and service training to maintain high performance.</li><li>Assist in interview, onboarding, and assessment of new hires.</li><li>Monitor staff discipline, grooming, and professional conduct.</li><li>Evaluate staff performance and provide improvement feedback.</li></ul>Customer Experience<ul><li>Maintain strong guest relations to secure satisfaction and repeat business.</li><li>Promote company values, standards, and hospitality culture.</li><li>Host VIP guests and ensure seamless service.</li></ul>Financial &amp; Sales Performance<ul><li>Monitor floor sales, upselling effectiveness, table turnover, and overall revenue.</li><li>Track daily expenses, petty cash, and consumption when required.</li><li>Support management in achieving monthly financial targets.</li></ul>Reporting &amp; Administration<ul><li>Record daily floor reports (attendance, performance, incidents, complaints).</li><li>Communicate operational needs to HR, management, or chefs when necessary.</li><li>Ensure opening/closing procedures are performed correctly.</li></ul>Qualifications (Overqualified / Senior Profile)<ul><li>5+ years of experience in a supervisory or managerial role in hospitality.</li><li>Proven ability to manage large teams in high-volume environments.</li><li>Strong knowledge of service standards, customer relations, and conflict management.</li><li>Excellent communication and leadership skills.</li><li>Ability to multitask and remain calm under pressure.</li><li>Professional appearance and high workplace ethics.</li></ul>Core Competencies<ul><li>Team Leadership &amp; Delegation</li><li>Customer Service Excellence</li><li>Conflict Resolution &amp; Problem-Solving</li><li>Operational Planning</li><li>Time Management</li><li>Attention to Detail</li><li>Multilingual Communication</li></ul>Job Type: Full-timePay: AED5,000.00 - AED5,500.00 per month

Restaurant Floor Manager

Explore 3162+ Guest relations manager in Dubai this December. Find roles across top companies and apply now to boost your career.

3162 guest relations manager jobs IN Dubai

Guest Relations Manager

Assistant Guest Relations Manager

Guest Relations Manager

Guest Relations Manager

Reservation manager

Marketing Specialist

Restaurant Floor Manager