receptionist

hr executive

hr manager

operations manager

hr assistant

guest relations manager

Smartstay.in

<div>Reinventing Short-Term Renting
At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.
The Role: Operations Manager
The Operations Manager ensures seamless day-to-day performance across all SmartStay departments &mdash; Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics &mdash; maintaining the highest standards of service and compliance in line with SmartStay&rsquo;s brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.
Responsibilities:<ul>
<li>
Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards.</li>
<li>Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping.</li>
<li>Foster accountability, cross-departmental communication, and a strong &ldquo;One Team&rdquo; culture.</li>
<li>Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption.</li>
<li>Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset.</li>
<li>Control glitch management to ensure all issues are resolved promptly and in line with company standards.</li>
<li>Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in.</li>
<li>Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks.</li>
<li>Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.</li>
<li>Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes.</li>
<li>Coordinate updates to operational checklists, inspection templates, and Trainual materials.</li>
<li>Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.).</li>
<li>Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements.</li>
<li>Identify operational bottlenecks and propose structured, data-driven solutions.</li>
<li>Review and approve operational quotations and vendor payments in coordination with the Finance Manager.</li>
<li>Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures.
</li><li>Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance.</li>
</ul>
Skills &amp; Qualifications<ul>
<li>
3&ndash;5 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAE</li>
<li>Strong leadership skills with proven ability to train, mentor, and manage teams effectively.</li>
<li>Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly.</li>
<li>Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes.</li>
<li>Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plus</li>
<li>Familiarity with Sakani and DTCM guest registration portals is a plus</li>
<li>A valid UAE driving license is required.</li>
<li>Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail.</li>
<li>Hands-on, proactive approach with strong problem-solving and decision-making capabilities.</li>
</ul>
How To Apply:
If you&rsquo;re passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!</div>

Operations Manager (Hospitality)

ANdAZ

<div>
 
 Organization- Andaz Dubai The Palm
 
 
 
 
 Summary
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Director of Rooms in managing the day-to-day operation of the Front Desk at the hotel.
 
 
 
 Qualifications
 
 
 
 Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
 
 
 <ul>
 <li>
 Well developed communication and customer relations skills
 </li>
 </ul>
</div>

Assistant Manager- Front Office

social distrikt

Peaches &amp; Cream is seeking a dynamic and experienced professional to join our team as a Guest Relations and Corporate Sales Events Manager. This unique dual-role is critical to driving our business success by ensuring exceptional guest experiences and developing strategic corporate event sales. You will be the key point of contact for our valued guests while also responsible for growing our corporate client base for events, from intimate gatherings to large-scale functions.If you are a hospitality expert with a passion for customer service and a proven track record in sales and event management, we encourage you to apply.Key ResponsibilitiesGuest Relations Management<ul><li>Team Leadership: Oversee the guest relations team, setting the highest standards for customer service and ensuring they are met consistently .</li><li>Guest Experience: Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally to ensure complete satisfaction .</li><li>Feedback Analysis: Implement and manage guest satisfaction programs, systematically gathering and analyzing feedback to identify areas for improvement and implement strategic enhancements .</li><li>Issue Resolution: Handle and resolve escalated guest issues with diplomacy and efficiency, turning challenges into opportunities to build loyalty .</li><li>Relationship Building: Foster long-term relationships with guests, creating a welcoming atmosphere that encourages repeat business and positive referrals .</li></ul>Corporate Sales &amp; Events Management<ul><li>Sales Strategy: Develop and execute a sales strategy to attract and secure corporate clients for events such as conferences, product launches, galas, and team-building activities .</li><li>Event Planning &amp; Logistics: Manage the entire event lifecycle, from initial client consultation and venue sourcing to coordinating logistics, vendors, and on-site execution to ensure flawless events .</li><li>Budget Management: Prepare and manage detailed budgets for the events division, ensuring profitable pricing, accurate cost control, and timely reporting .</li><li>Vendor Management: Negotiate and manage contracts with vendors, caterers, and suppliers, ensuring quality service delivery that aligns with company standards and client expectations .</li><li>Post-Event Evaluation: Conduct post-event evaluations with clients and internal teams to assess success, gather insights, and support future planning efforts .</li></ul>Operational &amp; Financial Management<ul><li>Financial Oversight: Monitor sales performance, analyze financial reports, and develop promotional strategies to boost revenue across both guest relations and event sales .</li><li>Collaboration: Work closely with other departments, particularly the Food and Beverage team, to fulfill guest requests and ensure seamless event execution .</li></ul>Requirements and QualificationsExperience &amp; Education<ul><li>A minimum of 3 years of experience in a combined guest relations and sales/events management role within the hospitality, food and beverage, or hotel industry .</li><li>A bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is a strong plus .</li><li>Proven experience in developing event strategies, managing budgets, and leading teams .</li></ul>Essential Skills<ul><li>Language Skills: Fluency in English is required. Proficiency in at least one other European language (such as French, Spanish, German, or Italian) is essential for communicating with a diverse clientele .</li><li>Interpersonal Skills: Exceptional communication, negotiation, and relationship-building skills, with the ability to interact confidently with guests, corporate clients, and team members .</li><li>Leadership &amp; Problem-Solving: Strong leadership abilities to motivate teams and excellent problem-solving skills to handle issues calmly and effectively under pressure .</li><li>Organizational Abilities: Outstanding organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment .</li><li>Technical Proficiency: Proficiency in POS systems, reservation software, event management platforms, and the Microsoft Office Suite or G-Suite</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you speak other languages other than English?</li></ul>Experience:<ul><li>Hospitality Industry: 5 years (Required)</li></ul>

Guest Relations and Corporate Sales Events Manager

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul> 

Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul> 

Additional Information 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Guest Experience Manager

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>Previous experience in holiday homes / short-term rentals in Dubai (mandatory)</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Accor

<div><div>Company Description</div> 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.<div> 
Job Description</div> 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul><div> 
Qualifications</div> 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul><div> 
Additional Information</div> 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Al Bandar Rotana & Al Bandar Arjaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor&rsquo;s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude
 </li>
 <li>
 Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency
 </li>
 <li>
 Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies
 </li>
 <li>
 Review designated in house guest list and be familiar with guest names, room location, special requests and profile history
 </li>
 <li>
 Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards
 </li>
 <li>
 Maintain an awareness of competitor&rsquo;s services and rate structure by conducting frequent comparisons of the Guest Service Departments
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Adaptability
 
 
 Effective Communication
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Customer Focus
 
 
 Drive for Results
 
 
 Supervising Operations
 
 
 Understanding Differences
</div>

Assistant Manager - Guest Services

Explore 2135+ Guest relations manager in Dubai this October. Find roles across top companies and apply now to boost your career.

2135 guest relations manager jobs IN Dubai

Operations Manager (Hospitality)

Assistant Manager- Front Office

Guest Relations and Corporate Sales Events Manager

Guest Experience Manager

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Guest Experience Manager

Assistant Manager - Guest Services