receptionist

hr executive

front desk receptionist

guest service agent

restaurant manager

guest relations manager

Evoke Luxury Holiday Homes

Guest Relations Manager &ndash; Holiday HomesLocation: Dubai, UAE Full-time | Flexible hoursWe're looking for a Guest Relations Manager to join our holiday homes team in Dubai! If you're passionate about hospitality, love meeting new people, and know your way around the city, this could be a great fit.What you&rsquo;ll do:<ul><li>Welcome guests and ensure they have a smooth check-in/check-out experience</li><li>Be the go-to person for guest questions, issues, or requests</li><li>Visit and inspect properties to keep everything guest-ready</li><li>Coordinate with housekeeping and maintenance teams</li><li>Stay on top of DTCM rules and handle guest registration and reports</li><li>Work flexible hours, including evenings or weekends when needed</li></ul>What we&rsquo;re looking for:<ul><li>Valid UAE driving license (you&rsquo;ll be on the move!)</li><li>Experience in holiday homes or short-term rentals (at least 2 years)</li><li>Good understanding of DTCM regulations</li><li>Great communication and problem-solving skills</li><li>Organized, proactive, and reliable</li></ul>What we offer:<ul><li>Competitive salary</li><li>Supportive team and growth opportunities</li><li>Fuel allowance and work phone</li></ul>Sound like you? Send us your CV &mdash; we&rsquo;d love to meet you!Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Holiday Homes: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>Driving License (Required)</li></ul>

Guest Relations Manager

Marriott International

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Assistant Guest Relations Manager

<div>Additional Information 
Job Number25169978 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Client of Talent Bridge HR Consultancy Dubai

Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 Location: Muhaisnah 1, Dubai, United Arab Emirates 
Industry: Healthcare / Patient Services / Hospitality 
Reports To: Hospital Administration / Foundation Leadership 
Salary (tax-free): Please fill in your expectation in the application
 Patient Experience Manager | Healthcare Guest Relations Manager | Premium Hospital Patient Services | Jobs in Dubai 
 About the Role: 
Our client, a prestigious Charity Foundation established in 2022 by a legacy family group with an 85-year history in the UAE, is seeking a Patient Experience Manager to join their new premium hospital in Dubai. The Foundation focuses on healthcare and education, providing a secure and dynamic environment that fosters growth and development.
This is a unique opportunity to contribute to a foundation-led healthcare initiative at a premium facility. The successful candidate will be responsible for designing and implementing a world-class patient experience, ensuring service excellence and customer satisfaction throughout the patient journey. Candidates with experience in healthcare or high-end hospitality will be ideally suited for this role.
 Key Responsibilities 
<ul>
 <li>Lead, plan, and implement a premium patient experience strategy across all hospital touchpoints.</li>
 <li>Ensure every patient receives a seamless, compassionate, and high-quality service from admission to discharge.</li>
 <li>Collaborate with medical, nursing, and administrative teams to integrate patient feedback into service improvements.</li>
 <li>Develop, implement, and monitor patient experience policies, standards, and training programs.</li>
 <li>Conduct regular assessments and satisfaction surveys to measure and improve the patient journey.</li>
 <li>Manage escalated concerns and resolve issues with empathy and professionalism.</li>
 <li>Benchmark patient service standards against best practices in both healthcare and luxury hospitality.</li>
 <li>Train and mentor staff to deliver premium, patient-focused service.</li>
</ul>
 Candidate Requirements 
<ul>
 <li>Proven track record in a similar role within healthcare or luxury hospitality.</li>
 <li>Strong understanding of premium patient or customer experience management.</li>
 <li>Excellent communication, leadership, and interpersonal skills.</li>
 <li>Healthcare/medical knowledge is not required, but prior exposure is an advantage.</li>
 <li>Professional, polished, and customer-focused personality with attention to detail.</li>
</ul>
 Benefits &amp; Compensation 
<ul>
 <li>Stable and secure work environment within a prestigious Foundation.</li>
 <li>Excellent career growth and long-term opportunities.</li>
 <li>Competitive compensation package and benefits as per UAE Labour Law.</li>
</ul>
 Similar Job Titles in Dubai 
<ul>
 <li>Patient Experience Manager</li>
 <li>Guest Relations Manager Healthcare</li>
 <li>Patient Services Manager</li>
 <li>Healthcare Customer Experience Lead</li></ul>

Patient Experience Manager

Smartstay.in

<div>Reinventing Short-Term Renting
At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.
The Role: Operations Manager
The Operations Manager ensures seamless day-to-day performance across all SmartStay departments &mdash; Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics &mdash; maintaining the highest standards of service and compliance in line with SmartStay&rsquo;s brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.
Key Responsibilities:<ul>
<li>
Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards.</li>
<li>Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping.</li>
<li>Foster accountability, cross-departmental communication, and a strong &ldquo;One Team&rdquo; culture.</li>
<li>Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption.</li>
<li>Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset.</li>
<li>Control glitch management to ensure all issues are resolved promptly and in line with company standards.</li>
<li>Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in.</li>
<li>Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks.</li>
<li>Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.</li>
<li>Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes.</li>
<li>Coordinate updates to operational checklists, inspection templates, and Trainual materials.</li>
<li>Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.).</li>
<li>Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements.</li>
<li>Identify operational bottlenecks and propose structured, data-driven solutions.</li>
<li>Review and approve operational quotations and vendor payments in coordination with the Finance Manager.</li>
<li>Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures.
</li><li>Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance.</li>
</ul>
Skills &amp; Qualifications<ul>
<li>
Minimum of 3 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAE</li>
<li>Strong leadership skills with proven ability to train, mentor, and manage teams effectively.</li>
<li>Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly.</li>
<li>Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes.</li>
<li>Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plus</li>
<li>Familiarity with Sakani and DTCM guest registration portals is a plus</li>
<li>A valid UAE driving license is required.</li>
<li>Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail.</li>
<li>Hands-on, proactive approach with strong problem-solving and decision-making capabilities.</li>
</ul>
What We Offer<ul>
<li>
Salary range AED 13,000 to 17,000 depending on experience.</li>
<li>Health insurance, annual flight allowance, and discretionary performance bonus.</li>
<li>Five-day work week with flexibility during critical periods.</li>
<li>A dynamic workplace culture that values innovation, efficiency, and collaboration.</li>
</ul>
How To Apply:
If you&rsquo;re passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!</div>

Operations Manager (Hospitality)

Bespoke Residences & Holiday Homes

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Luxury Short-Term Living
 
 
 
 At
 
 Bespoke Residences and Holiday Homes
 
 , we redefine the art of short-term living in Dubai through personalized hospitality, exceptional property care, and curated guest experiences. Our mission is to deliver a
 
 5-star standard
 
 across every stay &mdash; ensuring comfort, consistency, and excellence that keeps our guests returning time and again.
 
 
 As we continue to expand, we are seeking a
 
 dynamic Operations Manager
 
 to lead our growing portfolio and ensure every guest experience reflects the
 
 Bespoke promise of excellence.
 
 
 
 
 
 
 
 The Role: Operations Manager
 
 
 
 The
 
 Operations Manager
 
 plays a pivotal role in ensuring smooth daily operations across all Bespoke departments &mdash;
 
 Guest Relations, Housekeeping, Engineering and Logistics
 
 &mdash; maintaining the highest service, quality, and compliance standards in line with the company&rsquo;s values and UAE holiday home regulations.
 
 
 This role is both strategic and hands-on, driving efficiency, operational excellence, and team accountability to ensure each property consistently delivers a luxury home-away-from-home experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee and coordinate day-to-day operations across all functional teams to ensure properties are fully prepared, guests are delighted, and brand standards are consistently met.
 </li>
 <li>
 Lead the
 
 Guest Relations team
 
 while supervising the Heads of Housekeeping, Maintenance, and Logistics to ensure seamless collaboration and &ldquo;One Team&rdquo; synergy.
 </li>
 <li>
 Champion a culture of accountability, communication, and service excellence across all departments.
 </li>
 <li>
 Manage and resolve guest escalations professionally, ensuring every service recovery leaves a positive impression.
 </li>
 <li>
 Implement and control the glitch management process to guarantee prompt resolution of all guest and operational concerns.
 </li>
 <li>
 Conduct regular and surprise property inspections to ensure readiness, cleanliness, and compliance with
 
 Bespoke&rsquo;s 5-star quality benchmarks.
 
 </li>
 <li>
 Maintain, review, and enhance
 
 Standard Operating Procedures (SOPs)
 
 for all departments, ensuring operational consistency and compliance with DTCM and Sakani requirements.
 </li>
 <li>
 Collaborate with the HR and Training teams to ensure all operational staff are trained in updated checklists, inspection templates, and SOP materials.
 </li>
 <li>
 Drive continuous process improvement through new technology, vendor performance assessments, and workflow optimization (e.g., HostAway, Breezeway, Monday.com).
 </li>
 <li>
 Monitor key performance indicators (KPIs), guest reviews, and departmental reports to identify trends and improvement opportunities.
 </li>
 <li>
 Review and approve vendor quotations, purchase requests, and payments in coordination with the Finance Department.
 </li>
 <li>
 Track operational budgets and expenses, ensuring effective cost control and resource allocation.
 </li>
 <li>
 Support the Leadership Team in strategic planning, forecasting, and scaling operational capabilities as the portfolio grows.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum of
 
 3 years&rsquo; managerial experience
 
 in Guest Relations, Front Office, or Operations within a
 
 luxury holiday home company or 5-star hotel in the UAE
 
 .
 </li>
 <li>
 Proven leadership and people-management skills with the ability to inspire, train, and lead diverse teams.
 </li>
 <li>
 Strong communication and interpersonal abilities with a guest-first approach and calm handling of escalations.
 </li>
 <li>
 Thorough understanding of property operations, housekeeping standards, and maintenance workflows.
 </li>
 <li>
 Working knowledge of
 
 HostAway
 
 ,
 
 Breezeway
 
 , or similar property management platforms is a strong advantage.
 </li>
 <li>
 Familiarity with
 
 DTCM
 
 and
 
 Sakani
 
 systems for guest registration and compliance is preferred.
 </li>
 <li>
 
 Valid UAE driving license
 
 required.
 </li>
 <li>
 Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
 </li>
 <li>
 Hands-on, proactive problem-solver with strong decision-making skills.
 </li>
 </ul>
 
 
</div>

Operations Manager - Holiday Homes

Accor Group

Job Title Guest Relations Agent Luxury Beach Resort Dubai, UAE Job Description Guest Relations Agent Luxury Beach Resort Dubai, UAE Role Summary Join the award-winning Rixos The Palm Dubai Hotel &amp; Suites as a Guest Relations Agent and be at the heart of delivering exceptional guest experiences in one of the UAE s most iconic beachfront destinations. You will act as the primary point of contact for VIPs and special guests, anticipating their needs, resolving concerns, and ensuring every stay is memorable. This role offers the opportunity to work in a dynamic, multicultural environment while representing one of the leading names in luxury hospitality. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time What You ll Do Respond promptly and professionally to guest inquiries, requests, and needs, ensuring timely follow-up for guest satisfaction. Anticipate guest requirements and provide proactive solutions to enhance their experience. Address and resolve guest complaints with empathy and efficiency. Coordinate arrivals and departures for VIP guests and other special categories. Facilitate communication between guests and relevant hotel departments. Promote hotel amenities, special offers, and services to maximize guest engagement. Maintain accurate records of guest interactions and special preferences. Ideal Profile Previous experience in guest relations or a similar customer-facing role in hospitality preferred. Diploma or degree in hospitality management, business administration, or related field. Strong interpersonal and communication skills, with active listening abilities. Problem-solving mindset and ability to work under pressure. Professional appearance and high level of responsibility. Flexibility to work varied shifts, including evenings, weekends, and holidays. Proficiency in German is an advantage.

Guest Relations Agent

Explore 3056+ Guest relations manager in Dubai this November. Find roles across top companies and apply now to boost your career.

3056 guest relations manager jobs IN Dubai

Guest Relations Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Patient Experience Manager

Operations Manager (Hospitality)

Operations Manager - Holiday Homes

Guest Relations Agent