receptionist

hr manager

operations manager

front desk receptionist

hr executive

guest relations manager

Mint Stay Homes Rental LLC

Mint Stay is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience.Applicant MUST:<ul><li>Have guest relations experience within a holiday home operator in the UAE</li><li>Have a UAE driving license</li><li>Have Dubai work experience</li></ul>Applicants that do not meet these criteria will be disqualified.Responsibilities:<ul><li>Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition</li><li>Reviewing the guests arrival and departure lists daily</li><li>Meeting &amp; greeting guests on their arrival; and making sure they have a smooth departure</li><li>Collaborating effectively with members of the concierge and security of the properties</li><li>Making sure all guests needs are fulfilled</li><li>Overseeing guest experience throughout their stay from arrival to departure</li><li>Handling all challenging situations and issues in the properties that could occur during guests stays</li><li>Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered</li><li>Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation</li><li>Working on other tasks or ad-hoc projects/activities as required</li></ul>Skills &amp; Experience&middot; Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)&middot; Ability to work in shifts based on rotating daily roster, including on weekends and holidays&middot; UAE Driving license is a must&middot; Dubai work experience is a must&middot; Fluent English speaking is mandatory&middot; Arabic speaking is a plus&middot; Ability to solve tough problems on the fly&middot; Ability to handle pressure&middot; Ability to prioritize and manage multiple tasks at the same time&middot; Attentive to detail and very well organizedJob Type: Full-timeApplication Question(s):<ul><li>Do you have a valid driver's license in the UAE?</li><li>Do you have work experience in Dubai?</li></ul>

Guest Relations Executive (GRE) for Holiday Homes

Marriott International

<div>Additional Information 
Job Number25130803 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li></ul> 

Implementing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li></ul>
<ul><li>Manages payroll administration.</li></ul> 
Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
<ul><li>Uses all available on the job training tools for employees.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Supervises on-going training initiatives and conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Executive Lounge Manager

Success Hospitality Group

Job Title: Reception Manager (Russian Speaker)Responsibilities:<ul><li>Supervise and manage the reception/hostess team to ensure smooth guest flow and outstanding hospitality service.</li><li>Welcome and engage guests with professionalism, offering personalized assistance in Russian, English, and other languages when needed.</li><li>Oversee reservations, seating plans, and guest lists, ensuring maximum efficiency and guest satisfaction.</li><li>Train, mentor, and schedule reception and hostess staff, ensuring adherence to grooming and service standards.</li><li>Handle VIP guests and special requests with discretion and personalized attention.</li><li>Coordinate with restaurant management, waitstaff, and kitchen teams for seamless service delivery.</li><li>Resolve guest concerns or complaints politely and effectively, escalating issues to management if required.</li><li>Maintain the appearance, cleanliness, and organization of the reception and entrance areas.</li><li>Monitor guest feedback, support marketing/promotional activities, and contribute to service improvement strategies.</li><li>Prepare reports on reservations, guest flow, and team performance for management review.</li></ul>Job Type: Full-timePay: AED10,000.00 - AED15,000.00 per monthLanguage:<ul><li>Russian (Required)</li></ul>

Reception Manager

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent Arabic &amp; English (Mandatory)About the RoleWe&rsquo;re seeking a presentable, confident, and guest-focused Guest Relations Executive to be the face of our luxury holiday homes. If you have a passion for hospitality, an eye for detail, and a talent for keeping guests happy &mdash; this role is made for you!Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>Female candidates only</li><li>Fluent in Arabic &amp; English (spoken &amp; written)</li><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Presentable, confident, and guest-oriented personality</li><li>Excellent communication &amp; problem-solving skills</li><li>Flexible with working schedules (evenings, weekends, holidays if required)</li><li>Ability to remain calm under pressure &amp; resolve issues on the spot</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a young, energetic, and supportive team Career growth opportunities in hospitality &amp; guest experienceHow to Apply Send your CV + recent photo to [Your Email/WhatsApp]. Only shortlisted candidates will be contacted for an interview.Your role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED3,500.00 - AED6,000.00 per month

Guest Relations Executive (Female Only)

FIVE Hotels and Resorts

<div>
 
 
 
 An Exhilarating Opportunity
 
 
 
 
 
 
 
 
 Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.
 
 
 
 
 
 
 Join the FIVE Tribe - and Get Ready to Make Waves.
 
 
 
 
 
 
 
 
 The Candidate
 
 
 
 
 
 
 
 
 A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
 
 
 
 
 
 
 Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
 
 
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 <ul>
 <li>
 A proven track record in a Luxury Hotel environment as a Guest Experience Manager is an Advantage.
 
 </li>
 <li>
 A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.
 
 </li>
 <li>
 A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
 
 </li>
 <li>
 An ability to find Creative Solutions and take Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
 
 </li>
 <li>
 Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;
 
 </li>
 <li>
 Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
 
 </li>
 <li>
 Strong understanding of Industry Regulations is beneficial.
 
 </li>
 </ul>
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 <ul>
 <li>
 Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated.
 
 </li>
 <li>
 Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures.
 
 </li>
 <li>
 Ensures Credit/Payment is completed for all Guests checking in, maintaining regulated and meticulous Financial Control.
 
 </li>
 <li>
 Oversees Lobby Operations and assists Duty Managers when required.
 
 </li>
 <li>
 Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence.
 
 </li>
 <li>
 Liaises closely with other Departmental Leaders to provide support where required.
 
 </li>
 <li>
 Prepares a Work Schedule for the Guest Relations Team.
 
 </li>
 <li>
 Coaches, Counsels, and Disciplines other &lsquo;FIVERs,&rsquo; providing constructive feedback and conducting regular Performance Appraisals.
 
 </li>
 <li>
 Conducts interviews for all Open Lobby Positions.
 
 </li>
 <li>
 Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required.
 
 </li>
 <li>
 Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and Industry-Leading Approach to Safety.
 
 </li>
 <li>
 Immediately actions all special Guest Requirements and Requests, upholding FIVE&rsquo;s famed &lsquo;FIVE-Star&rsquo; Service.
 
 </li>
 <li>
 Acts as a continual source of Information, Help, and Assistance to all Gguests.
 
 </li>
 <li>
 Supervises Suite Allocations and handles Group Arrivals and Departures.
 
 </li>
 <li>
 Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation.
 
 </li>
 <li>
 Monitors and promptly responds to all CSI feedback relevant to the Front Office.
 
 </li>
 <li>
 Attends daily Rooms Division Briefings and daily Leadership Team Briefings in the absence of the Front Office Manager.
 
 </li>
 <li>
 Acts as Duty Manager when scheduled, providing leadership during shifts.
 
 </li>
 <li>
 Is proficient and knowledgeable with FIVE&rsquo;s PMS and Micros.
 
 </li>
 <li>
 Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.
 
 </li>
 </ul>
 
 
 
 
 
 
 The Team
 
 
 
 
 
 
 
 
 &lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.
 
 
 
 
 
 
 
 
 Sustainable Indulgence at FIVE
 
 
 
 
 
 
 
 
 FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
 
 
 
 
 
 
 
 
 An Equal Opportunity Employer
 
 
 
 
 
 
 
 
 The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
 
 
 
 
 
 
 
 
 About FIVE Hotels and Resorts
 
 
 
 
 
 
 
 
 FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
 
 
 
 
 
 
 Find out more here: fivehotelsandresorts.com
 
 
 
 
 
</div>

Guest Experience Manager - FIVE LUXE JBR

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
A proven track record in a Luxury Hotel environment as a Guest Experience Manager is an Advantage. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit. 
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience. 
</li><li>
An ability to find Creative Solutions and take Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. 
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). 
</li><li>
Strong understanding of Industry Regulations is beneficial.</li></ul> 
Key Responsibilities 
<ul><li>
Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated. 
</li><li>
Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures. 
</li><li>
Ensures Credit/Payment is completed for all Guests checking in, maintaining regulated and meticulous Financial Control. 
</li><li>
Oversees Lobby Operations and assists Duty Managers when required. 
</li><li>
Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence. 
</li><li>
Liaises closely with other Departmental Leaders to provide support where required. 
</li><li>
Prepares a Work Schedule for the Guest Relations Team. 
</li><li>
Coaches, Counsels, and Disciplines other &lsquo;FIVERs,&rsquo; providing constructive feedback and conducting regular Performance Appraisals. 
</li><li>
Conducts interviews for all Open Lobby Positions. 
</li><li>
Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required. 
</li><li>
Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and Industry-Leading Approach to Safety. 
</li><li>
Immediately actions all special Guest Requirements and Requests, upholding FIVE&rsquo;s famed &lsquo;FIVE-Star&rsquo; Service. 
</li><li>
Acts as a continual source of Information, Help, and Assistance to all Gguests. 
</li><li>
Supervises Suite Allocations and handles Group Arrivals and Departures. 
</li><li>
Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation. 
</li><li>
Monitors and promptly responds to all CSI feedback relevant to the Front Office. 
</li><li>
Attends daily Rooms Division Briefings and daily Leadership Team Briefings in the absence of the Front Office Manager. 
</li><li>
Acts as Duty Manager when scheduled, providing leadership during shifts. 
</li><li>
Is proficient and knowledgeable with FIVE&rsquo;s PMS and Micros. 
</li><li>
Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 
Find out more here: fivehotelsandresorts.com</div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>08/25/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

<div>Additional Information 
Job Number25138470 
Job CategoryRooms &amp; Guest Services Operations 
LocationRenaissance Business Bay Hotel Dubai, Al Abraj Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Set up accurate accounts for each guest upon check-in according to their requirements. Assign room according to guest request and preferences whenever possible. Ask for and enter Marriott Rewards information; sign guests up for Marriott Rewards. Verify and adjust billing for guests. Block rooms in the computer and identify designated requirements and requests. Communicate guest and employee messages by printing and arranging for delivery. Run and check daily reports/contingency lists. Identify and explain room features to guests. Supply guests with directions and property information. Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up with guest regarding satisfaction with guest-related issues. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Notify Loss Prevention/Security of any guest reports of theft. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We&rsquo;re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert (Guest Relations)

Explore 1876+ Guest relations manager in Dubai this September. Find roles across top companies and apply now to boost your career.

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Guest Experience Expert (Guest Relations)