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Aurora Stays Holiday Homes Rental LLC

Holiday Homes Manager &amp; Guest Relations Officer About Aurora: Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.Responsibilities:Operations &amp; Management: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.Guest Relations: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.Booking &amp; Reservations: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.Feedback Handling: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.Team Collaboration: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.The ideal candidate will have the following:<ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul>What We Offer at Aurora:Competitive Salary: A market-aligned compensation package that recognizes your experience and skills.Flexible Work Schedule: The possibility for flexible working hours ensuring a work-life balance.Career Growth: Opportunities for personal and professional development in a rapidly-growing company.Dynamic Work Environment: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.Training Programs: Access to training sessions, workshops, and seminars to enhance job-related skills.Team Building: Regular team outings, dinners, and events to foster teamwork.Strategic Location: Work in the heart of Dubai, close to public transport and major attractions.Supportive Management: A management team that prioritizes employee well-being, feedback, and continuous improvement.Vacation &amp; Time Off: Generous annual leave policy, including holidays, sick leave, and personal days.Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

The First Group Hospitality

<div>Overview:

Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.<div>
About The First Group Hospitality</div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
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Job Summary:</div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div> 
Responsibilities:</div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div>
Skills and Qualifications:</div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

Guest Relations Supervisor

IIQAF

<div>Location: Dubai, UAE 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 7,500 &ndash; AED 8,000 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and customer-focused Guest Relations Officer to manage client interaction and front-facing services within our construction projects and corporate offices in Dubai. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.
This role is ideal for candidates searching for Guest Relations Officer jobs in Dubai, Client Relations Officer UAE, Front Office Construction jobs, or Customer Service Officer &ndash; Construction Industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist clients, visitors, contractors, and stakeholders professionally</li><li>
Manage front desk operations and corporate reception activities</li><li>
Handle client inquiries, complaints, and service requests efficiently</li><li>
Coordinate meetings between project managers, engineers, and clients</li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support customer satisfaction initiatives and client relationship management</li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with company policies and site security procedures</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Guest Relations Officer, Client Relations Officer, or Front Office Executive</li><li>
Background in construction, real estate, or corporate environments preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in construction project offices or developer companies in UAE</li><li>
Knowledge of CRM systems and customer service tools</li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 7,500 &ndash; AED 8,000 per month</li><li>
Professional corporate role within Dubai&rsquo;s growing construction sector</li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in client relations and corporate services</li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

TASC Outsourcing

<div>
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 Role - Guest Relations Officer
 
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 Location - Across Dubai
 
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 Salary - 3000-4000 AED+Transportation
 
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 Type - Outsourced
 
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 Contract - Long Term
 
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 Working days/Time - 6 days working(Rotational Shift)Night Shift
 
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 Key Responsibilities
 
 
 Customer Engagement
 
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 Approach and engage customers to promote games and activities.
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 Explain game rules, features, and prize structures clearly.
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 Encourage participation and upsell gaming packages or promotions.
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 Sales &amp; Promotion
 
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 Achieve daily participation and revenue targets.
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 Promote ongoing offers, events, and loyalty programs.
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 Assist in promotional campaigns and special events.
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 Operational Support
 
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 Ensure gaming areas are clean, organized, and visually appealing.
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 Support basic setup and monitoring of gaming stations.
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 Coordinate with the operations team to ensure smooth functioning of games.
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 Customer Service
 
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 Address customer inquiries and provide assistance when required.
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 Handle minor concerns professionally and escalate issues if needed.
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 Ensure customers have a positive and memorable experience.
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 Regards
 
 
 TASC Recruitment Team
 
</div>

About the role: We are looking for an experienced Guest Experience Manager to join our growing holiday homes company in Dubai. The ideal candidate has hospitality experience, excellent communication skills, and a passion for delivering 5-star guest service.Responsibilities:<ul><li>Handle guest communication on WhatsApp</li><li>Coordinate check-ins and check-outs</li><li>Inspect apartments to ensure guest readiness</li><li>Resolve guest issues quickly and professionally</li><li>Communicate with cleaning and maintenance teams</li><li>Manage guest reviews and maintain high ratings</li><li>Prepare welcome packs and special arrangements</li></ul>Requirements:<ul><li>Minimum 1 year experience in Dubai holiday homes</li><li>Excellent English communication (Arabic or other languages is a plus)</li><li>Presentable and professional appearance</li><li>Organized and detail-oriented</li><li>Flexible schedule (including weekends/holidays)</li><li>UAE driving license</li><li>Knowledge of Airbnb / Booking.com / PMS systems preferred</li></ul>Benefits:<ul><li>Competitive salary + bonuses</li><li>Growth and promotion opportunities</li><li>Friendly and dynamic work environment</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai. If you don't have relevant experience, please don't apply.</li><li>Please answer all questions listed. If you don't have relevant experience, please don't apply to this job. Thank you</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Guest Experience Officer – Holiday Homes (Dubai)

I Buy Real Estate 

Job Title: Property Manager &ndash; Holiday HomesLocation: Abu Dhabi, UAEAbout the CompanyI Buy Real Estate is a well-established Abu Dhabi brokerage specializing in luxury and investment properties. Known for market expertise, strong performance, and client-focused service, the company continues to expand its presence in the secondary market and is seeking a high-caliber professional to join its growing team.Job OverviewWe are seeking an experienced Property Manager with expertise in managing holiday homes and short-term rental properties. The role is responsible for overseeing the full operations of holiday homes, ensuring optimal occupancy, high-quality guest experiences, and adherence to Abu Dhabi property laws and tourism regulations. The ideal candidate combines strong operational management skills with a client-focused approach to deliver exceptional service for property owners and guests alike.Key Responsibilities:1. Property &amp; Operations Management<ul><li>Oversee the day-to-day operations of holiday home properties, ensuring smooth check-in, check-out, and guest experiences.</li><li>Maintain property standards, including cleanliness, maintenance, and furnishing, to meet company and hospitality benchmarks.</li><li>Coordinate routine inspections, preventive maintenance, and urgent repairs.</li><li>Monitor property occupancy, rates, and availability to maximize revenue.</li></ul>2. Guest Experience &amp; Client Relations<ul><li>Serve as the main point of contact for guests, addressing inquiries, complaints, and service requests promptly.</li><li>Ensure high levels of guest satisfaction by delivering personalized and professional service.</li><li>Maintain strong relationships with property owners, providing regular updates on property performance, occupancy, and maintenance.</li></ul>3. Marketing &amp; Revenue Optimization<ul><li>Collaborate with marketing teams to promote properties across online booking platforms, social media, and other channels.</li><li>Monitor local market trends, competitor offerings, and pricing strategies to optimize occupancy and rental yields.</li><li>Implement revenue management strategies, including dynamic pricing and seasonal campaigns.</li></ul>4. Compliance &amp; Reporting<ul><li>Ensure all properties comply with Abu Dhabi regulations, including holiday home licensing, Tawtheeq, and other municipal requirements.</li><li>Maintain accurate records of bookings, guest information, maintenance activities, and financial reporting.</li><li>Provide regular performance reports to management, including occupancy rates, revenue, and operational issues.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Hospitality, Real Estate, or related field preferred.</li><li>Minimum 3 years of experience in property management, with at least 1&ndash;2 years managing holiday homes or short-term rental properties.</li><li>Strong knowledge of Abu Dhabi property laws, rental regulations, and hospitality standards.</li><li>Proven ability to manage operations, guest relations, and vendor coordination effectively.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Proficiency in property management systems, CRM tools, and booking platforms (e.g., Airbnb, Booking.com).</li><li>Highly organized, results-oriented, and able to manage multiple properties simultaneously.</li></ul>Key Performance Indicators (KPIs)<ul><li>Occupancy rates and average nightly rates.</li><li>Guest satisfaction scores and online reviews.</li><li>Revenue per property and overall portfolio performance.</li><li>Timely completion of maintenance and property readiness.</li><li>Compliance with all legal and regulatory requirements.</li></ul>Job Type: Full-time

Property Manager

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
 
 
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 To ensure a professional and profitable operation within the framework of the Hotel
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 With the hotel training manager, identify training needs and develop and deliver the required training for department team members to meet the needs of the business. Support the training of Departmental Trainers to continue to improve hotel service levels, and implement a daily departmental training program
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 With the restaurant manager, to achieve departmental budget goals by maintaining profits through increased sales revenue and the efficient cost expenditure
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 To accurately forecast business demands to ensure efficient staffing &amp; food production
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 To be aware of all Anantara Guest Incentive programs, and actively promote and support these.
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 To ensure the efficient scheduling of Management &amp; Team members in the outlet, and to be responsible for the accurate supervision of the team member time control system.
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 To train subordinate managers and supervisors in effective &ldquo;coaching and counseling&rdquo; and the correct process of progressive discipline
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 To be responsible for maintaining outlet safety and sanitation standards at all times
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 To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
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 Promote positive inter-departmental relations through candid communication and cooperation
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 To work closely with the Banqueting department to support all requested functions
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 Above all, to lead by example through a &ldquo;hands on&rdquo; approach to motivate our Team members to excel
 
 
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 Qualifications
 
 
 
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 College Diploma in Hotel Management or related field
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 Previous experience in a Food &amp; Beverage/Restaurant/Outlet operations
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 Passion for leadership and teamwork
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 Eye for detail to achieve operational excellence
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 Excellent guest service skill
 
 
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</div>

Assistant Outlet Manager

Explore 790+ Guest relations manager in Dubai this February. Find roles across top companies and apply now to boost your career.

790 guest relations manager jobs In Dubai

Holiday Homes Guest Relations Officer

Guest Relations Supervisor

Guest Relations Officer

Guest Relations Officer

Guest Experience Officer – Holiday Homes (Dubai)

Property Manager

Assistant Outlet Manager