hr intern

operations manager

receptionist

f&b administrative assistant Jobs in Egypt

f&b administrative assistant

guest experience agent

guest relations manager

ElGouna Film Festival

<div><div>Position Overview: 
We are seeking a highly experienced, service-driven, and resourceful Guest Relations Manager to lead the guest relations team at the El Gouna Film Festival. The Guest Relations Manager will oversee all aspects of guest experience and hospitality, ensuring that filmmakers, talents, industry professionals, and VIPs enjoy a seamless and memorable festival journey. 
</div><div>
As the key point of contact for guest services, the Manager will be responsible for planning, coordination, and execution of all guest logistics while managing a team of liaisons and collaborating with internal departments. This leadership role requires excellent organizational skills, strong interpersonal abilities, and proven experience in managing high-profile guests in a fast-paced cultural or entertainment setting. 
</div><div>
Key Responsibilities:</div><div>
Leadership &amp; Strategy:</div><ul><li>
Develop and implement the festival&rsquo;s guest relations strategy in alignment with overall festival objectives.</li><li>
Lead, train, and supervise the guest relations team, ensuring consistency in service delivery.</li><li>
Anticipate guest needs and proactively create solutions to enhance their overall festival experience.</li></ul><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Oversee logistics for guest travel, accommodations, accreditation, and daily scheduling.</li><li>
Serve as the primary point of contact for VIPs, talents, and industry professionals before and during the festival.</li><li>
Ensure high standards of hospitality and personalized service for all guests.</li><li>
Manage sensitive information with discretion and professionalism.</li></ul><div>
Cross-Department Coordination:</div><ul><li>
Work closely with PR, Media, Hospitality, and Transportation teams to ensure smooth guest movements and availability for public appearances.</li><li>
Collaborate with the Programming and Operations departments to align guest needs with festival activities.</li><li>
Maintain strong relationships with partner hotels, transport providers, and service vendors.</li></ul><div>
On-Site Festival Management:</div><ul><li>
Lead the guest relations team on the ground to coordinate arrivals, red carpet appearances, screenings, panels, and media engagements.</li><li>
Troubleshoot and resolve last-minute issues quickly and effectively.</li><li>
Ensure real-time communication between guests and festival departments.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Oversee preparation of guest reports, daily recaps, and post-festival evaluations.</li><li>
Manage guest databases, ensuring accuracy and updates for future editions.</li>
Provide insights and recommendations to improve guest services in subsequent years. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
3&ndash;5 years of experience in guest relations, hospitality management, VIP services, or event management&mdash;preferably within the film, entertainment, or cultural sector.</li><li>
Proven track record of managing high-profile guests, teams, and large-scale logistics.</li><li>
Excellent leadership, organizational, and problem-solving skills.</li><li>
Exceptional communication abilities in both English and Arabic (written and verbal).</li><li>
Professional demeanor, discretion, and confidence in engaging with international industry figures and VIPs.</li><li>
Ability to remain calm and effective under pressure, with flexibility to work long hours during the festival period (including evenings and weekends).</li><li>
Strong knowledge of hospitality and event systems; proficiency in Google Suite is required.</li><li>
A passion for cinema, culture, and delivering world-class guest experiences.</li></ul><div></div> 
About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Manager

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description<ul><li><ul><li> 
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.
2.2 Create a communication bridge between guests and operational departments.
2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.
2.4 Find solutions by keeping guest satisfaction at the fore.Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day.
2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
2.10 Responsible for procuring and protecting the supplies required to manage the office.
2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
2.14 Inform the General Manager about any diseases and health problems of guests.
2.15 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department.
2.16 Prepare the weekly work schedules for Guest Relations employees.
2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.
2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased</li></ul></li></ul> 
Qualifications 
<ul><li>
At least a Bachelor`s Degree or vocational diploma. 
 Experience: At least 7 years of experience in the Hospitality industry following theoretical education. 
 Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests . 
 Courses and Training: Prior attendance in seminars and trainings in the related field. 
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
 Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></ul> 

Additional Information 
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way, 
reduce environmental pollution and harmful effects to the environment and lead to 
staffs. 
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with 
laws, controlling reducing chemical dirtiness. 
2.25 Carry out all responsibilities related to the quality management and food safety 
management systems implemented at the facility. 
2.26 Carry out all other duties assigned by managers and hotel management not specified 
in the job description.</div>

Accor

<div>Company Description 
Novotel Cairo Airport hotel is a 4-star hotel located just 5 minutes from the airport and 22 KM from downtown Cairo. The hotel offers a beautiful balance of convenience and comfort with modern soundproofed rooms, a courtyard, pool, and all-day dining options. 
Job Description 
The Guest Relation Supervisor is responsible for ensuring exceptional guest experiences at Novotel Cairo Airport. This role involves leading the guest relations team, addressing guest inquiries and concerns, and maintaining high service standards throughout the hotel.
Key Responsibilities:<ul><li>
Team Leadership: Supervise and train the guest relations team to provide outstanding service to all guests.</li><li>
Guest Interaction: Engage with guests upon arrival and throughout their stay to ensure satisfaction and address any issues.</li><li>
Feedback Management: Collect and analyze guest feedback to improve services and address concerns proactively.</li><li>
Coordination: Collaborate with other departments to ensure seamless service delivery and guest satisfaction.</li><li>
VIP Services: Manage special arrangements for VIP guests, including personalized services and amenities.</li><li>
Reporting: Maintain records of guest interactions and prepare reports for management.</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management or a related field.</li><li>
Previous experience in a guest relations or customer service role, preferably in hospitality.</li><li>
Strong leadership and team management skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in multiple languages is a plus.</li></ul> 

Additional Information 
<ul><li>
Fast-paced hotel restaurant environment.</li><li>
Standing for extended periods.</li><li>
May be exposed to varying temperatures and noise levels.</li></ul></div>

Guest Relation Supervisor

<div><div>Position Overview: 
We are looking for a dynamic, personable, and highly organized Guest Relations Liaison to join the El Gouna Film Festival team. This role is central to ensuring a seamless and memorable experience for our distinguished guests, talents, and industry professionals throughout the festival. The Guest Relations Liaison will serve as the bridge between guests, hospitality partners, and internal departments, providing first-class service and smooth coordination at every step. 
</div><div>
Key Responsibilities:</div><div>
Guest Experience &amp; Hospitality:</div><ul><li>
Support in implementing the festival&rsquo;s guest relations strategy, ensuring all guests receive exceptional care and support.</li><li>
Coordinate logistics for filmmakers, talent, industry professionals, and VIP guests, including arrivals, departures, accommodations, and daily schedules.</li><li>
Act as the first point of contact for guest inquiries, offering solutions and assistance with professionalism and discretion.</li><li>
Ensure timely communication with guests regarding festival updates, schedules, and appearances.</li></ul><div>
Coordination &amp; Liaison:</div><ul><li>
Work closely with hospitality, transportation, and accreditation teams to guarantee smooth operations and guest movement.</li><li>
Collaborate with the PR and Media teams to align guest availability with press opportunities and public appearances.</li><li>
Liaise with internal departments to ensure guests&rsquo; needs are anticipated and met.</li></ul><div>
On-Site Festival Support:</div><ul><li>
Accompany guests during the festival to support their participation in screenings, panels, press activities, and red carpet events.</li><li>
Troubleshoot and resolve any last-minute changes or challenges with flexibility and composure.</li><li>
Provide real-time communication between guests and festival departments to ensure a seamless flow of events.</li></ul><div>
Reporting &amp; Follow-Up:</div><ul><li>
Assist in preparing guest-related reports, including schedules, daily recaps, and feedback collection.</li>
Support in maintaining guest databases and contact lists for future editions of the festival. 
<li>
</li></ul><div>
Qualifications &amp; Requirements:</div><ul><li>
1&ndash;3 years of experience in guest relations, hospitality, talent management, or event coordination&mdash;ideally within entertainment, culture, or high-profile events.</li><li>
Strong interpersonal and communication skills in both English and Arabic (written and verbal).</li><li>
Exceptional organizational skills with the ability to multitask and manage competing priorities.</li><li>
Professional presence and confidence in engaging with high-profile individuals and international guests.</li><li>
Ability to remain calm, resourceful, and solution-oriented under pressure.</li><li>
Flexible to work long hours during the festival period, including evenings and weekends.</li><li>
Proficiency in Google Suite and experience with scheduling/CRM systems is a plus.</li>
A team player with a proactive attitude and passion for film, arts, and culture. 
<li>
</li></ul><div>
About El Gouna Film Festival:</div><div>
Founded in 2017, El Gouna Film Festival (GFF) is one of the leading cultural events in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering communication between cultures through the art of cinema. The festival is dedicated to connecting filmmakers from the region with international industry professionals, fostering dialogue, cooperation, and cultural exchange. With its industry arm, CineGouna Platform, GFF is committed to discovering new voices and supporting the development of cinema in the Arab world.</div> 

About Elgouna Film Festival: 
El Gouna Film Festival, founded in 2017, is one of the leading festivals in the MENA region. GFF aims to showcase a wide variety of films for a passionate and knowledgeable audience, while fostering better communication between cultures through the art of filmmaking. Its goal is to connect filmmakers from the region with their international counterparts in the spirit of cooperation and cultural exchange. The festival is committed to the discovery of new voices and strives to be a catalyst for the development of cinema in the Arab world, especially through its industry arm CineGouna Platform.</div>

Guest Relations Liaison

Pyramids Front Hotel

We are seeking an experienced and dynamic Front Office Manager to lead our front desk operations and ensure exceptional guest experiences. The ideal candidate will have a strong background in the hotel industry, excellent leadership skills, and the ability to manage daily operations efficiently while maintaining high service standards.Key Responsibilities:<ul><li>Supervise and lead front office staff, including training, scheduling, and performance evaluation</li><li>Manage guest inquiries, complaints, and special requests to ensure high satisfaction levels</li><li>Coordinate effectively with housekeeping, maintenance, F&amp;B, and security departments</li><li>Monitor room inventory, rates, and support revenue management strategies</li><li>Ensure compliance with safety standards, licensing, and hospitality regulations</li><li>Prepare operational reports, budgets, and performance analytics</li><li>Maintain high standards of customer service and guest relations</li></ul>Requirements:<ul><li>Previous experience in the hotel industry is a must</li><li>Familiarity with Kwentra Systems</li><li>Bachelor&rsquo;s degree in Hotel Management, Hospitality Management, or related field</li><li>Strong leadership and team management skills</li><li>Train, schedule, and evaluate front office staff performance</li><li>Manage guest inquiries, complaints, and special requests to ensure satisfaction</li><li>Coordinate with housekeeping, maintenance, F&amp;B, and security departments</li><li>Monitor room inventory, rates, and implement revenue management strategies</li><li>Maintain compliance with safety protocols, licensing, and hospitality regulations</li><li>Prepare operational reports, budgets, and performance analytics</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li></ul>Application Question(s):<ul><li>Do you have prior experience working in the hotel industry? (Please specify years and role)</li><li>Are you familiar with Kwentra Systems? (Yes/No &ndash; please elaborate)</li><li>Describe your experience managing a front office team and handling guest complaints.</li><li>What are your salary expectations?</li><li>Please specify your notice period in days.</li></ul>Work Location: In person

Front Office Manager

Mövenpick

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
General Manager 
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the (luxury, premium, midscale, economy) marketplace.<div>
You will be responsible for: 
<ul><li>Leading the business</li></ul>
o Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets 
o Maximize the property in terms of profit and management of financials 
o Ensure full compliance with operating controls and legislation in all areas of the business 
<ul><li>Building your team</li></ul>
o Actively involved in the recruitment process of positions within the property to select the best fit 
o Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input 
o Develop relationships within the local community 
<ul><li>Driving service culture</li></ul>
o Maintain product and service quality standards to exceed guest expectations 
o Promote the brand and ensure all brand essentials and standards are in place and executed consistently.</div> 
Qualifications<div> 
Your experience and skills include: 
<ul><li>Previous experience in a leadership role within a similar hotel brand or business</li><li>Passionate to grow and develop self and others</li><li>Strong relator with ability to build relationships</li><li>Strategic, creative and able to communicate effectively</li><li>A proven leader who is able to inspire others</li><li>Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.</li><li>Interacting in a positive way with all team members to ensure a luxury guest experience</li><li>Fostering positive owner relations and maximizing performance</li></ul></div> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

General Manager - Movenpick El Sokhna

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We're looking for a dynamic and customer-focused Front Desk Shift Leader to join our team in Cairo, Egypt. In this leadership role, you will oversee front desk operations during your assigned shifts, ensuring exceptional service delivery while leading and motivating a dedicated team of front desk staff. You will be instrumental in maintaining operational excellence, resolving guest concerns with empathy and professionalism, and creating a welcoming environment that reflects our organization's commitment to outstanding customer service.<ul><li>
Lead and supervise front desk staff during assigned shifts, providing clear guidance, constructive feedback, and ongoing support to foster professional growth and team development</li><li>
Manage check-in and check-out procedures with precision and efficiency, ensuring accuracy in all guest transactions and reservations</li><li>
Address and resolve guest complaints and concerns with professionalism and empathy, demonstrating assertiveness in escalating complex issues when necessary</li><li>
Monitor front desk operations to ensure consistent compliance with company policies, procedures, and hospitality standards</li><li>
Schedule staff shifts strategically and manage coverage to maintain adequate staffing levels while accommodating team flexibility</li><li>
Train and onboard new team members on front desk protocols, reservation systems, and customer service excellence standards</li><li>
Maintain accurate and organized records of guest information, reservations, and transactions using front desk management software</li><li>
Coordinate seamlessly with other departments to ensure continuity of service and exceptional guest experiences throughout their stay</li><li>
Manage cash handling, payment processing, and financial reconciliation procedures with transparency and accuracy</li><li>
Identify operational inefficiencies and proactively implement innovative solutions to enhance service quality and team productivity</li><li>
Respond to guest inquiries via phone, email, and in-person interactions with professionalism, courtesy, and enthusiasm</li><li>
Maintain a clean, organized, and well-stocked front desk area that reflects our commitment to operational excellence and guest satisfaction</li></ul> 

Qualifications 
Required Skills and Experience:<ul><li>
Proven experience in a front desk role, with a minimum of 1 year in a supervisory or leadership capacity</li><li>
Excellent interpersonal and communication skills with the ability to interact professionally and collaboratively with diverse guests and team members</li><li>
Strong organizational and time management abilities, with demonstrated capability to multitask effectively in a fast-paced, dynamic environment</li><li>
Proficiency with front desk management systems, reservation software, and standard computer applications</li><li>
Demonstrated problem-solving skills and sound decision-making abilities, particularly under pressure and in complex situations</li><li>
Proven leadership and team motivation skills with the ability to inspire and develop staff performance</li><li>
Strong conflict resolution and guest relations expertise with a customer-focused mindset</li><li>
Experience with cash handling, payment processing, and financial reconciliation procedures</li><li>
Ability to work flexible shifts, including evenings, weekends, and holidays as required by operational needs</li><li>
Knowledge of hospitality standards, protocols, and best practices in guest service delivery</li><li>
Fluency in English</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Desk Shift Leader

Explore 519+ Guest relations manager in Egypt this May. Find roles across top companies and apply now to boost your career.

519 guest relations manager jobs In Egypt

Guest Relations Manager

Guest Relations Manager

Guest Relation Supervisor

Guest Relations Liaison

Front Office Manager

General Manager - Movenpick El Sokhna

Front Desk Shift Leader