receptionist

guest experience expert

guest relations agent

restaurant manager

agent-guest relations

guest relations manager

Rixos Hotels

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 2.2 Create a communication bridge between guests and operational departments.
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.
 
 </li>
 </ul>
 </ul>
 2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.
 
 
 2.4 Find solutions by keeping guest satisfaction at the fore.Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day.
 
 
 2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.
 
 
 2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
 
 
 2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
 
 
 2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
 
 
 2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
 
 
 2.10 Responsible for procuring and protecting the supplies required to manage the office.
 
 
 2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
 
 
 2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
 
 
 2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
 
 
 2.14 Inform the General Manager about any diseases and health problems of guests.
 
 
 2.15 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department.
 
 
 2.16 Prepare the weekly work schedules for Guest Relations employees.
 
 
 2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.
 
 
 2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.
 
 
 2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
 
 
 2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least a Bachelor`s Degree or vocational diploma.  Experience: At least 7 years of experience in the Hospitality industry following theoretical education.  Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests .  Courses and Training: Prior attendance in seminars and trainings in the related field.  Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).  Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.
 
 
 </li>
 </ul>
 Additional Information
 
 
 2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way,
 
 
 reduce environmental pollution and harmful effects to the environment and lead to
 
 
 staffs.
 
 
 2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with
 
 
 laws, controlling reducing chemical dirtiness.
 
 
 2.25 Carry out all responsibilities related to the quality management and food safety
 
 
 management systems implemented at the facility.
 
 
 2.26 Carry out all other duties assigned by managers and hotel management not specified
</div>

Guest Relations Manager

Rixos

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description<ul><li><ul><li> 
Act as a bridge between guests and operational departments, focusing on guest satisfaction, and maximising the quality of services.
2.2 Create a communication bridge between guests and operational departments.
2.3 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of guests.
2.4 Find solutions by keeping guest satisfaction at the fore.Approve the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report prepared according to requests, needs and demands placed by guests throughout the day.
2.5 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests. 
2.6 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.
2.7 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.
2.8 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.
2.9 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.
2.10 Responsible for procuring and protecting the supplies required to manage the office.
2.11 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.
2.12 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.
2.13 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.
2.14 Inform the General Manager about any diseases and health problems of guests.
2.15 Prepare the &ldquo;Monthly Timecard Report&rdquo; for Guest Relations employees and submit the report to the Personnel Department.
2.16 Prepare the weekly work schedules for Guest Relations employees.
2.17 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.
2.18 Take part in the Emergency Response Teams and manage and deploy his/her own team.
2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased</li></ul></li></ul> 
Qualifications 
<ul><li>
At least a Bachelor`s Degree or vocational diploma. 
&#61608; Experience: At least 7 years of experience in the Hospitality industry following theoretical education. 
&#61608; Foreign Language: English Proficiency is a must as well as either Fluency in Russian or German to communicate with guests . 
&#61608; Courses and Training: Prior attendance in seminars and trainings in the related field. 
&#61608; Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). 
&#61608; Skills: Has excellent command of guest profiles. Trains his/her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></ul> 

Additional Information 
2.23 Implement his responsibilities in order to eliminate and collect waste in a proper way, 
reduce environmental pollution and harmful effects to the environment and lead to 
staffs. 
2.24 Provide carrying chemicals safely, carrying, storing and using in accordance with 
laws, controlling reducing chemical dirtiness. 
2.25 Carry out all responsibilities related to the quality management and food safety 
management systems implemented at the facility. 
2.26 Carry out all other duties assigned by managers and hotel management not specified 
in the job description.</div>

IHG Hotels & Resorts

<div>
 At
 
 Continental Plaza Beach Resort - Sharm El Sheikh,&rdquo; soon will be rebranded as Holiday Inn Resort Sharm El Sheikh&rdquo;
 
 , we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
 
 
 We are looking for a
 
 Guest Relations Manager
 
 to oversee all aspects of the guest experience, from pre-arrival planning to post-stay follow-up. This is a highly customer-facing leadership role that requires strong problem-solving skills, empathy, and organizational excellence of the hotel in line with IHG standards.
 
 
 
 A little taste of your day-to-day:
 
 
 
 
 Every day is different at IHG, but you&rsquo;ll mostly be:
 
 
 
 <ul>
 <li>
 Guest Experience &amp; Problem Resolution
 </li>
 <li>
 Coordinate all arrivals, departures, and special requests for VIPs, regular patrons, and guests with special needs (e.g., elderly, disabled) to ensure personalized service and amenities.
 </li>
 <li>
 Ensure a warm, professional reception for all clients upon arrival, serving as the key point of contact throughout their stay.
 </li>
 <li>
 Anticipate and promptly address guests' needs, desires, and unstated requests, going above and beyond to exceed expectations.
 </li>
 <li>
 Actively listen to and resolve all guest complaints in a timely, professional, and courteous manner, following up to confirm satisfaction and logging incidents for future improvement.
 </li>
 <li>
 Inform guests about all property services, amenities (dining, spa, pools), and local attractions/recommendations.
 </li>
 <li>
 Operations Coordination and Oversight
 </li>
 <li>
 Oversee check-in and check-out procedures to ensure they are seamless and efficient, minimizing wait times.
 </li>
 <li>
 Coordinate closely with the housekeeping department to ensure assigned rooms are fully prepared, inspected, and match guest preferences before check-in.
 </li>
 <li>
 Coordinate communication and requests between guests and various hotel staff (Housekeeping, F&amp;B, Front Desk, Maintenance) to ensure concerns are resolved quickly.
 </li>
 <li>
 Manage and coach the Guest Relations team (which may include Guest Relations Executives, Concierges, or Front Desk staff) to ensure adherence to service standards and operating procedures.
 </li>
 <li>
 Examine the daily activity log, assign tasks to staff, and check on progress to maintain a smooth daily operation.
 </li>
 <li>
 Feedback and Quality Management
 </li>
 <li>
 Monitor and analyse customer feedback from internal surveys, hotel guestbooks, and external online review platforms (e.g., TripAdvisor, Google) to identify areas for service improvement.
 </li>
 <li>
 Prepare and present regular reports to senior management detailing guest satisfaction metrics, common issues, and suggested strategies for improving the overall rating.
 </li>
 <li>
 Contribute to developing and refining guest-focused policies and procedures to elevate service standards and guest loyalty.
 </li>
 <li>
 Establish friendly, long-term relationships with regular and repeat clients to foster customer loyalty and retention.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Russian Native Speaker, Fluent in English and Italian Language is a plus
 </li>
 <li>
 Bachelor's degree in Hotels&amp; Tourism or a related field
 </li>
 <li>
 Outstanding Communication (written and verbal), Active Listening, Empathy, Diplomacy, and the ability to handle potentially irate guests calmly
 </li>
 <li>
 Strong Leadership skills to motivate and manage a guest relations team; Organizational skills; Time management; and the ability to appraise team performance.
 </li>
 <li>
 Proven work Experience as a Guest Relation Manager in a Luxury Brand.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every team member the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Guest Relations Manager - Continental Plaza Beach Resort

SPHC

<div>At Continental Plaza Beach Resort - Sharm El Sheikh,&rdquo; soon will be rebranded as Holiday Inn Resort Sharm El Sheikh&rdquo;, we believe in creating a welcoming atmosphere where our guests feel cared for and our colleagues are empowered to deliver memorable experiences.
We are looking for a Guest Relations Manager to oversee all aspects of the guest experience, from pre-arrival planning to post-stay follow-up. This is a highly customer-facing leadership role that requires strong problem-solving skills, empathy, and organizational excellence of the hotel in line with IHG standards.

A little taste of your day-to-day:

Every day is different at IHG, but you&rsquo;ll mostly be:

1. Guest Experience &amp; Problem Resolution
<ul>
<li>Coordinate all arrivals, departures, and special requests for VIPs, regular patrons, and guests with special needs (e.g., elderly, disabled) to ensure personalized service and amenities.</li>
<li>Ensure a warm, professional reception for all clients upon arrival, serving as the key point of contact throughout their stay.</li>
<li>Anticipate and promptly address guests' needs, desires, and unstated requests, going above and beyond to exceed expectations.</li>
<li>Actively listen to and resolve all guest complaints in a timely, professional, and courteous manner, following up to confirm satisfaction and logging incidents for future improvement.</li>
<li>Inform guests about all property services, amenities (dining, spa, pools), and local attractions/recommendations.</li>
</ul>
2. Operations Coordination and Oversight
<ul>
<li>Oversee check-in and check-out procedures to ensure they are seamless and efficient, minimizing wait times.</li>
<li>Coordinate closely with the housekeeping department to ensure assigned rooms are fully prepared, inspected, and match guest preferences before check-in.</li>
<li>Coordinate communication and requests between guests and various hotel staff (Housekeeping, F&amp;B, Front Desk, Maintenance) to ensure concerns are resolved quickly.</li>
<li>Manage and coach the Guest Relations team (which may include Guest Relations Executives, Concierges, or Front Desk staff) to ensure adherence to service standards and operating procedures.</li>
<li>Examine the daily activity log, assign tasks to staff, and check on progress to maintain a smooth daily operation.</li>
</ul>
3. Feedback and Quality Management
<ul>
<li>Monitor and analyse customer feedback from internal surveys, hotel guestbooks, and external online review platforms (e.g., TripAdvisor, Google) to identify areas for service improvement.</li>
<li>Prepare and present regular reports to senior management detailing guest satisfaction metrics, common issues, and suggested strategies for improving the overall rating.</li>
<li>Contribute to developing and refining guest-focused policies and procedures to elevate service standards and guest loyalty.</li>
<li>Establish friendly, long-term relationships with regular and repeat clients to foster customer loyalty and retention.</li>
</ul>
What we need from you
<ul>
<li>Russian Native Speaker, Fluent in English and Italian Language is a plus</li>
<li>Bachelor's degree in Hotels&amp; Tourism or a related field
</li><li>Outstanding Communication (written and verbal), Active Listening, Empathy, Diplomacy, and the ability to handle potentially irate guests calmly
</li><li>Strong Leadership skills to motivate and manage a guest relations team; Organizational skills; Time management; and the ability to appraise team performance.
</li><li>Proven work Experience as a Guest Relation Manager in a Luxury Brand.
</li></ul>What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all their hard work to a wide range of benefits designed to help them live their best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every team member the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Orascom Hotels Management

<div>
 
 job description:
 
 
 
 
 <ul>
 <li>
 Supervise Guest Relations Staff: Directly manage a team of guest relations representatives, providing guidance, support, and training to ensure excellent customer service delivery.
 </li>
 <li>
 Guest Assistance: Act as the primary point of contact for escalated guest concerns or complaints, and work with the team to promptly resolve issues to the guest's satisfaction.
 </li>
 <li>
 Service Standards: Set and enforce service standards to ensure consistent and exceptional customer service experiences for all guests.
 </li>
 <li>
 Guest Feedback: Collect and analyze guest feedback, reviews, and surveys to identify areas for improvement and implement necessary changes to enhance guest satisfaction.
 </li>
 <li>
 Staff Training: Develop and deliver training programs to enhance the skills and knowledge of guest relations staff, focusing on customer service techniques, problem-solving, and conflict resolution.
 </li>
 <li>
 Policies and Procedures: Establish and maintain guest relations policies and procedures, ensuring adherence by the team to provide consistent service.
 </li>
 <li>
 Relationship Building: Foster positive relationships with guests, anticipate their needs, and ensure personalized service to enhance guest loyalty and repeat business.
 </li>
 <li>
 Communication: Coordinate and collaborate with other departments, including front office, housekeeping, food and beverage, and management, to ensure seamless guest experiences and resolve any operational issues.
 </li>
 <li>
 Reporting: Prepare regular reports and metrics on guest satisfaction, complaint resolution, and departmental performance for management review.
 </li>
 <li>
 Budget Management: Assist in the development and management of the guest relations department budget, including staffing, training, and resources.
 </li>
 <li>
 Comply to all work-related instructions as it may arise.
 </li>
 </ul>
</div>

Guest Relation Supervisor

<div>Company Description 
With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.
A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.
Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh 
Job Description<ul><li> 
Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</li><li>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</li><li>Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</li><li>Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</li><li>Make &ldquo;Guest Contacts&rdquo; during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</li><li>Write down any comments, requests, suggestions and complaints received from guests during the day into the &ldquo;Through Our Guests&rsquo; Eyes&rdquo; report together with their answers and actions.</li><li>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</li><li>Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</li><li>Work in coordination with all departments and ensure the flow of necessary information.</li><li>Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</li><li>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</li><li>Follow the VIP procedures and greet VIP guests and bid them farewell.</li><li>Walk agency representatives and potential guests around the facility.</li><li>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</li><li>Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</li><li>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</li><li>Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</li><li>Support hotel sales. Is authorised to sell charged services.</li><li>Take part in the Emergency Response Teams.</li><li>Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</li><li>Respond to guest inquiry forms and all written suggestions, complaints etc</li><li>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</li><li>Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</li><li>Take part in training programmes and departmental internal communication meetings.</li><li>Due to being in direct contact with guests, must always look clean, neat and fresh.</li><li>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li><li>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</li><li>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</li><li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li><li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li></ul> 
Qualifications<ul><li> 
Education: At least a high school diploma.</li><li>Experience: At least 2 years of experience in the industry.</li><li>Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Courses and Training: Prior attendance in seminars and trainings related to the job.</li><li>Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul> 
Additional Information 
Russian Speaker</div>

Guest Relations Agent

Fairmont Nile City

<div>
 
 
 Guest Relations Agent:
 
 
 
 
 Welcoming guests in a friendly and professional way.
 
 Addressing and escalating customer complaints. Providing information about facilities, programs and other services.
 
 
 
 
 
 
 What you will be doing:
 
 
 <ul>
 <li>
 Review arrival lists to welcome guests
 </li>
 <li>
 Attend to special guests (e.g. VIPs) and answer their inquiries
 </li>
 <li>
 Provide information about amenities, area and venues and promote services
 </li>
 <li>
 Anticipate guest needs and build rapport with customers
 </li>
 <li>
 Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
 </li>
 <li>
 Record information in the logbook daily
 </li>
 <li>
 Ensure compliance with health and quality standards
 </li>
 </ul>
</div>

Explore 1282+ Guest relations manager in Egypt this November. Find roles across top companies and apply now to boost your career.

1282 guest relations manager jobs IN Egypt

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