executive assistant

hr intern

receptionist

english agent

guest relations manager

guest experience agent

Four Seasons Hotels & Resorts Egypt

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
 
 
 
 About The Role
 
 
 
 Four Seasons Hotel Alexandria is seeking a
 
 Guest Experience Agent
 
 to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
 </li>
 <li>
 The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
 </li>
 <li>
 The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
 </li>
 <li>
 The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
 </li>
 <li>
 The ability to quote and be familiar with room and rate availability for current and future dates.
 </li>
 <li>
 The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
 </li>
 <li>
 The ability to accept reservations, changes and cancellations in the absence of reservations staff.
 </li>
 <li>
 The ability to assist in escorting VIPs and return guests to their rooms as requested.
 </li>
 <li>
 The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Written, spoken and reading proficiency in the English language.
 </li>
 <li>
 Being able to maintain attention to detail and accuracy in a fast-paced environment.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary, wages, and a comprehensive benefits package
 </li>
 <li>
 Excellent Training and Development opportunities
 </li>
 <li>
 Complimentary Accommodation at other Four Seasons Hotels and Resort
 </li>
 <li>
 Complimentary Dry Cleaning for Employee Uniforms
 </li>
 <li>
 Complimentary Employee Meals
 </li>
 <li>
 Medical, dental, and vision insurance
 
 
 </li>
 </ul>
 
 Schedule &amp; Hours
 
 
 
 <ul>
 <li>
 In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.
 </li>
 </ul>
</div>

Guest Experience Agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.
About the role
Four Seasons Hotel Alexandria is seeking a Guest Experience Agent to join our dynamic team. We are looking for someone with excitement and dedication in serving our guests. with high level of professionalism and passion.
What you will do
<ul><li>1. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
3. The ability to interact with the guest and manage the guest preferences to enhance the Guest Experience in general.
4. The ability to communicate with other department any concerns for guest, and ensure a seamless stay all over the hotel and Beach suites.
5. The ability to quote and be familiar with room and rate availability for current and future dates.
6. The ability to perform all duties of the Reception, concierge, PBX and retail shop sales agents when needed.
7. The ability to accept reservations, changes and cancellations in the absence of reservations staff.
8. The ability to assist in escorting VIPs and return guests to their rooms as requested.
9. The ability to work closely with the Reception, Concierge and Guest Services staff to coordinate the efficient handling of guest arrival and follow up on guest requests.
</li></ul>What you bring
<ul><li>Excellent communication skills, both verbal and written
</li><li>Written, spoken and reading proficiency in the English language.
</li><li>Being able to maintain attention to detail and accuracy in a fast-paced environment.
</li></ul>What we offer:
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>Medical, dental, and vision insurance
</li></ul>Schedule &amp; Hours:
<ul><li>In this full-time position. Candidates will need to work a flexible schedule including Mornings, Evenings, Weekends, and Holidays.</li></ul></div>

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt&rsquo;s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo&rsquo;s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh&rsquo;s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.
Guest Service Agent &ndash; Four Seasons Hotel Cairo at Nile Plaza, Egypt
About Four Seasons Hotel Cairo at Nile Plaza, Egypt:
Four Seasons Hotel Cairo at Nile Plaza is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and are encouraged to offer phenomenal service.
We seek creative talents who are well-mannered, visionary, and passionate and have a deep understanding of the hospitality concept. 
 
The Role of Guest Service Agent:
We are currently seeking the creative talent a Full-time Guest Service Agent that is well-mannered, visionary, and passionate and has a deep understanding of the hospitality concept to join our team as a Guest Service Agent who will seek out opportunities for guest-centric experiences in all outlets of the hotel, assist guests with luggage during arrival &amp; departure, makes necessary deliveries to &amp; pick up from guest rooms, transports guests and hotel packages and parcels. 
 
Our Ideal Guest Service Agent:
Talents must have solid proficiency in English language in terms of speaking, writing and listening while having a mandatory and active drivers&rsquo; license.
Unlock a world of employee well-being &amp; satisfaction with our comprehensive benefit offerings:
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li></ul><ul><li>Excellent Training and Development opportunities
</li></ul><ul><li>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals.
</li></ul><ul><li>Comprehensive private medical insurance, Dental/disability/life insurance
</li></ul><ul><li>Retirement benefits/pension
</li></ul>Learn more about what it is like to work at Four Seasons - visit us:
<ul><li>https://www.linkedin.com/company/four-seasons-hotels-and-resorts
</li></ul><ul><li>https://www.facebook.com/FourSeasonsJobs
</li></ul>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success and rewards it in many different ways.
We look forward to receiving your application !</div>

Guest Services Agent

Fairmont

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
Fairmont Hotels &amp; Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.<ul><li>
Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experience</li><li>
Manage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detail</li><li>
Process guest requests, reservations, and room assignments efficiently using hotel management systems</li><li>
Address guest concerns and complaints with empathy and resolve issues promptly to ensure satisfaction</li><li>
Answer phone calls and emails professionally, directing inquiries to appropriate departments</li><li>
Maintain accurate guest records and confidential information in compliance with hotel policies</li><li>
Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs</li><li>
Perform administrative tasks including data entry, filing, and documentation</li><li>
Provide concierge-level assistance and local recommendations to enhance the guest experience</li><li>
Ensure the front desk area remains organized, clean, and welcoming at all times</li><li>
Uphold Fairmont standards of service excellence and brand reputation</li></ul> 

Qualifications 
<ul><li>
Proven customer service experience in a hospitality or hotel environment</li><li>
Excellent verbal and written communication skills in English</li><li>
Strong organizational and time management abilities with the capacity to multitask effectively</li><li>
Proficiency with hotel property management systems (PMS) and computer applications</li><li>
Professional demeanor with a friendly, empathetic, and customer-focused approach</li><li>
Problem-solving skills and ability to handle challenging situations with composure</li><li>
Attention to detail and accuracy in record-keeping and data entry</li><li>
Knowledge of luxury hospitality standards and premium guest service expectations</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>
Familiarity with loyalty program operations is a plus</li><li>
Multilingual capabilities beyond English are highly valued</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Fairmont Gold Agent / Reception Agent

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A true home away from home. Four Seasons Resort at Sharm El Sheikh dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service.
<div>About the Role
 
 
The Reservations Agent plays a key role in providing exceptional guest service by handling incoming reservation inquiries, accurately processing bookings, and ensuring each guest&rsquo;s requests are met. The Reservations Agent will serve as the first point of contact for many guests and is essential in creating a positive first impression of the resort.
 
 
⸻
 
 
What You Will Do
 
<ul><li>Respond promptly to incoming calls and emails to capture reservations and accurately input details into the reservations system. Complete all required internal forms. (40%)
</li><li>Run daily reports to support operational departments and ensure accuracy of reservations information. (2%)
</li><li>Manage the general reservations inbox, respond to inquiries, distribute messages, and process brochure or information requests. (5%)
</li><li>Handle guest inquiries, special requests, and basic complaints in line with Four Seasons standards, escalating complex issues to a supervisor or manager as needed. (2%)
</li><li>Accurately process WRO, Trust, Internal Reservations, and FIT reservations in the system. (15%)
</li><li>Call guests or travel planners to confirm or guarantee non-guaranteed reservations, and manage waitlist clearances. (10%)
</li><li>Review daily arrival reports, flag special requests, and assist in hard blocking rooms where applicable. Communicate details of VIP or Special Attention guests to the reservations leadership team. (5%)
</li><li>Monitor Front Desk reservations from the previous night and highlight any recurring issues to the reservations leadership team. (2%)
</li><li>Contact guests to clarify preferences or discrepancies prior to arrival to ensure a smooth guest experience. (3%)
</li><li>Assist in processing Employee Comp and Friends &amp; Family requests in accordance with departmental guidelines. (5%)
</li><li>Follow Four Seasons standards for sales and guest service while maintaining positive and professional relationships with colleagues and other departments.
</li><li>Follow established emergency and safety procedures in accordance with the resort&rsquo;s crisis management plan. (1%)
</li><li>Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as outlined in EmPact. (5%)
</li></ul> 
⸻
 
 
What You Bring
 
<ul><li>Excellent verbal and written English communication skills.
</li><li>Previous experience working with Opera or a similar reservations system preferred.
</li><li>Strong communication and sales skills with the ability to upsell and convert inquiries into bookings.
</li><li>Proficiency in Microsoft Excel and PowerPoint.
</li><li>Strong attention to detail, accuracy, and guest service mindset.
</li></ul> 
⸻
 
 
What We Offer
 
<ul><li>Competitive salary, wages, and a comprehensive benefits package
</li><li>Excellent training and development opportunities
</li><li>Complimentary stays at other Four Seasons Hotels and Resorts
</li><li>Complimentary dry cleaning for employee uniforms
</li><li>Complimentary employee meals
</li></ul> 
⸻
 
 
Schedule &amp; Hours
 
<ul><li>Full-time</li></ul></div></div>

Reservations Agent

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a detail-oriented and customer-focused Reservations Agent to join our dynamic team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, managing their booking experience with professionalism, efficiency, and genuine care. You will handle a high volume of reservation inquiries while maintaining accuracy and delivering exceptional service that exceeds expectations. This position offers an exciting opportunity to work in a fast-paced environment where your organizational skills and collaborative spirit will directly impact guest satisfaction and organizational success.<ul><li>
Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system</li><li>
Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism</li><li>
Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests</li><li>
Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences</li><li>
Analyze booking patterns and guest preferences to support revenue optimization initiatives</li><li>
Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions</li><li>
Maintain organized records and documentation to ensure data integrity and compliance with company policies</li><li>
Identify opportunities to upsell services and packages while remaining transparent about offerings</li><li>
Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality</li><li>
Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed</li></ul> 

Qualifications 
Required Skills &amp; Experience:<ul><li>
Previous experience in a reservations, customer service, or hospitality role (preferred but not required for motivated candidates)</li><li>
Strong listening and interpersonal skills with the ability to build rapport with diverse guests</li><li>
Excellent verbal communication skills in English; additional language proficiency is a valuable asset</li><li>
Proficiency with computer systems and reservation management software</li><li>
Exceptional attention to detail and accuracy in data entry and record-keeping</li><li>
Ability to multitask effectively and prioritize in a high-volume environment</li><li>
Strong problem-solving skills with a proactive approach to resolving issues</li><li>
Demonstrated ability to work collaboratively within a team structure</li><li>
Flexibility to adapt to changing circumstances and learn new processes quickly</li><li>
Goal-oriented mindset with a commitment to achieving performance targets</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

IHG Hotels & Resorts

<div>First impressions count. To get our guests&rsquo; memorable experiences off to an unforgettable start, we&rsquo;re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you&rsquo;ll mostly be:<ul><li>
Kicking off truly memorable guest experiences with the warmest of welcomes</li><li>
Acknowledging IHG Rewards Club members and returning guests in person or over the phone</li><li>
Taking, managing, and receiving payments for guest bookings</li><li>
Making the check-in and check-out process feel swift and seamless</li><li>
Staying one step of our guests&rsquo; needs to anticipate requests and offer tailored recommendations</li><li>
Being our guests&rsquo; trusted contact &ndash; helping with everything from bill issues to restaurant recommendations
</li></ul>What we need from you<ul><li>
Communication skills - guests will need to come to you with concerns as well as compliments, so you&rsquo;ll be easy to talk to
</li><li>Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
</li><li>Fluency in the local language - extra language skills would be great, but not essential
</li><li>Literate and tech-savvy - you&rsquo;ll need a good grasp of reading, writing, basic maths and computer skills</li></ul>
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Front Desk Agent - Semiramis InterContinental Cairo

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Front Desk Agent - Semiramis InterContinental Cairo