guest relations officer

Marriott International

<div>Additional Information 
Job Number26066517 
Job CategoryRooms &amp; Guest Services Operations 
LocationDubai Marina, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Guest Experience Expert - Guest Relations Officer

La Petite Maison (LPM)

<div>
 
 We are currently looking for a confident and service-driven
 
 Receptionist
 
 to join our team.
 
 
 As the first and last point of contact, you will play a key role in shaping the guest&rsquo;s overall impression. This position is central to delivering a seamless and refined arrival experience from the very first interaction
 
 .
 
 We are looking for someone who combines warmth, organisation, and composure &mdash; even during the busiest moments.
 
 
 
 The Role
 
 
 
 As our Receptionist, you will manage reservations, coordinate guest flow, and ensure a seamless arrival experience. You will maintain control of the front desk while creating a welcoming and polished atmosphere aligned with the
 
 Le Caf&eacute; LPM.
 
 
 
 
 Your Profile
 
 
 
 
 Experience &amp; Mindset
 
 
 <ul>
 <li>
 A dynamic, energetic, and vibrant personality is highly valued.
 </li>
 <li>
 Familiarity with reservation systems and managing guest flow during peak hours is essential.
 </li>
 <li>
 French or another European language in addition to English is considered an advantage.
 </li>
 </ul>
 
 
 Guest Interaction &amp; Communication
 
 
 
 
 First Impression:
 
 
 
 You create a warm, professional, and confident first impression for every guest, setting the tone for the entire dining experience.
 
 
 
 Communication:
 
 
 
 You communicate clearly and effectively, both in person and over the phone, handling inquiries and special requests with professionalism and discretion.
 
 
 
 Multilingual Skills:
 
 
 
 English is required; Arabic, French, or additional languages are a strong asset.
 
 
 
 Organisation &amp; Operational Awareness
 
 
 
 
 Reservation Management:
 
 
 
 You manage reservations, seating arrangements, and guest lists with accuracy and structure, ensuring optimal table allocation at all times.
 
 
 
 Flow Control:
 
 
 
 You balance walk-ins and pre-booked reservations strategically to optimise seating capacity and maintain service flow.
 
 
 
 Presentation:
 
 
 
 You ensure the reception area remains clean, organised, and representative of the brand at all times.
 
 
 
 Problem-Solving &amp; Composure
 
 
 
 
 Pressure Handling:
 
 
 
 You remain calm and composed during peak service periods and unexpected situations such as overbookings.
 
 
 
 Solution-Oriented:
 
 
 
 You find quick, practical solutions that protect both guest satisfaction and operational efficiency,
 
 while maintaining a positive and composed demeanour.
 
 
 
 
 Appearance &amp; Professionalism
 
 
 <ul>
 <li>
 You maintain a polished and well-groomed appearance.
 </li>
 <li>
 You adhere to professional etiquette and dress standards at all times.
 </li>
 </ul>
 
 
 Compensation
 
 
 
 
 What We Offer
 
 
 
 
 Basic Salary:
 
 4,000 AED per month
 
 
 
 Housing &amp; Transportation Allowance:
 
 2,400 AED per month
 
 
 
 Benefits
 
 
 
 ✨ Staff discounts at LPM Restaurants and sister companies.
 
 
 🗓️ 2 days off per week + 22 days annual leave + public holidays.
 
 
 🏥 Comprehensive medical insurance.
 
 
 📈 An opportunity to grow within one of the most prestigious dining brands, with potential international mobility.
 
</div>

Receptionist (Le Café LPM)

SHARJAH CONTRACTING

Job Vacancy: HR OFFICER (Female Arab) Location: to be assigned in Head Office - Sharjah Employment Type: Full-TimeJob SummaryWe are looking for a highly competent and experienced Arabic Female HR Officer to join our team. The successful candidate will be responsible for managing day-to-day HR operations, Recruitment activities, employee relations, and HR administration. She should possess strong knowledge of HR best practices, UAE labor regulations, and talent acquisition processes.Key Responsibilities<ul><li>Can handle entire procedures of Recruitment</li><li>Manage the full recruitment cycle, including sourcing, screening, interviewing, and onboarding candidates.</li><li>Coordinate job advertisements, candidate databases, and recruitment campaigns.</li><li>Maintain and update employee records and personnel files.</li><li>Handle employee onboarding, orientation, and offboarding processes.</li><li>Assist in performance appraisal and employee development programs.</li><li>Ensure compliance with UAE Labor Law and company policies.</li><li>Address employee inquiries and support employee relations activities.</li><li>Coordinate visa processing, labor cards, insurance, and employee renewals.</li><li>Prepare HR reports and provide administrative support to management.</li><li>Maintain confidentiality of employee information and company records.</li></ul>Requirements<ul><li>Female Arabic </li><li>Bachelor's Degree in Human Resources, Business Administration, or a related field.</li><li>Minimum 3 years of experience in Human Resources and Recruitment.</li><li>Proven expertise in recruitment, employee relations, and HR administration.</li><li>Strong knowledge of UAE Labor Law and HR procedures.</li><li>Proficient in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook).</li><li>Experience with HRMS software and online recruitment platforms is preferred.</li><li>Excellent communication skills in both Arabic and English.</li><li>Strong organizational, problem-solving, and interpersonal skills.</li><li>Ability to work independently and manage multiple tasks effectively.</li></ul>Preferred Qualifications<ul><li>Professional HR certification is an advantage.</li><li>Experience in handling recruitment for multiple departments and positions.</li><li>Strong interviewing, negotiation, and candidate assessment skills.</li></ul>Benefits<ul><li>Attractive salary package.</li><li>Employment visa and medical insurance.</li><li>Annual leave and benefits as per UAE Labor Law.</li><li>Professional working environment.</li><li>Career growth and development opportunities.</li></ul>How to ApplyInterested candidates are invited to submit their updated CV with the subject line &quot;Arabic Female HR Officer &quot; to hr4(at)almawariduae(dot)comOnly shortlisted candidates will be contacted.Pay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>What is your Nationality?__</li></ul>What is your Notice Period?_ What is your Expected Salary?_Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>HR Officer in UAE: 3 years (Required)</li></ul>Work Location: In person

HR OFFICER (Female Arab National)

GEMS Education

<div>
 
 Job Description
 
 
 
 
 About the Role:
 
 
 
 GEMS Cambridge International School, Dubai is seeking to appoint an experienced HR Officer with experience leading the HR function in a school setting including recruitment, onboarding, employee relations, employee engagement and the full employee life cycle.
 
 
 The position reports directly to the Principal/CEO and functionally to the School Support Centre and HR Business Partner. The HR Officer will manage and support day-to-day operations along with the administration of HR policies, procedures and programmes.
 
 
 
 Key Accountabilities:
 
 
 
 The School HR Officer will be the first point of contact for all school staff on all HR matters; duties will cover the full spectrum of the employee life cycle.
 
 
 
 Recruitment and On-boarding
 
 
 
 <ul>
 <li>
 Provide support to the Principal/CEO in the recruitment of all school-based positions.
 </li>
 <li>
 Liaise with School Support Centre HR recruitment team for teaching positions and complete all administrative tasks related to the teacher recruitment process.
 </li>
 <li>
 Manage the full process for the recruitment of non-teaching positions including advertising, shortlisting and screening candidates, setting up interviews and communicating with candidates throughout the recruitment process.
 </li>
 <li>
 Prepare employment contracts using D365 in compliance with GEMS policies and procedures and UAE Labour Law regulations.
 </li>
 <li>
 Coordinate the preparation of the Ministry of Labour offer letter and employment contract process with the school designated Government Relations staff member.
 </li>
 <li>
 Liaise with the MSO to book travel for new employees and maintain regular communication with new hires, including sending Welcome Email and Handbook, answering questions, and conducting new hire inductions.
 </li>
 <li>
 Process new hire paperwork including bank account forms, medical insurance and access card requests.
 </li>
 <li>
 Design and conduct new employee orientations to explain school policies, compensation and benefit programs.
 
 
 </li>
 </ul>
 
 HR Operations
 
 
 
 <ul>
 <li>
 Manage and support day-to-day operations of all HR related matters in the school.
 </li>
 <li>
 Manage the administration of HR policies, procedures and programs.
 </li>
 <li>
 Provide advice, assistance, and follow-up on school policies, procedures and documentation.
 </li>
 <li>
 Manage employee filing system maintaining up-to-date soft copy and electronic versions for all school employees. Ensure files contain all relevant information and are maintained in an organised manner.
 </li>
 <li>
 Administer and explain benefits to employees, serve as liaison between employees and insurance carriers.
 </li>
 <li>
 Produce NOCs, salary certificates and salary transfer letters using D365, in English and Arabic as required on a timely basis.
 </li>
 <li>
 Develop and maintain HRIS database, employee files and records.
 </li>
 <li>
 Update employee handbook as required.
 </li>
 <li>
 Support ERP project team with input on HR systems, policies and requirements.
 </li>
 <li>
 Track approval process whenever other department&rsquo;s signatures are required, or when D365 system approvals are required.
 </li>
 <li>
 Run reports from D365 as required by school management, or when specified by the HR Area Manager/ HR Cluster Lead, or other areas of the business on a timely basis.
 </li>
 <li>
 Draft routine correspondence, letters and memos as required by management.
 </li>
 <li>
 Assist and prepare statistical summaries and reports for school and GEMS Corporate office.
 </li>
 <li>
 Attend staff meetings and serve on committees as required.
 </li>
 <li>
 Engage with other School HR Officers in a productive and solutions-focused manner, sharing best practice ideas and positive ways of working.
 </li>
 <li>
 Complete any ad-hoc HR project work as and when required.
 
 
 </li>
 </ul>
 
 Employee Relations
 
 
 
 <ul>
 <li>
 Coordinate the resolution of specific policy-related and procedural problems and inquiries.
 </li>
 <li>
 Perform specific research/investigation into employee relations issues as requested and directed by Management.
 </li>
 <li>
 Provide support to HR Area managers and HR Cluster leads as required for all employee relations matters.
 </li>
 <li>
 Advise school management and staff on UAE Labour law regulations and compliance.
 </li>
 <li>
 Be the first point of contact for all employees on employee relations issues
 </li>
 <li>
 Provide guidance and support to employees as and when required.
 </li>
 <li>
 Be a positive role model for all school employees, acting as an employee engagement champion in school.
 
 
 </li>
 </ul>
 
 Leavers and Off-boarding Process
 
 
 
 <ul>
 <li>
 Manage the separations process from start to finish will all employees following resignation or termination.
 </li>
 <li>
 Provide Principal with guidance on Labour Law regulations in regard to separations processes.
 </li>
 <li>
 Liaise with employees identified as leavers to collate exit documentation required and to coordinate clearance procedures.
 </li>
 <li>
 Conduct an exit interview (online and face-to-face) with all leavers, gather exit interview data on a regular basis and present this to the Principal for review
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 This exciting opportunity requires the following key competencies and skills and these will be assessed during the recruitment process:
 
 
 <ul>
 <li>
 Effective communication skills
 </li>
 <li>
 Customer service approach
 </li>
 <li>
 Able to influence colleagues in a diverse cultural environment
 </li>
 <li>
 Deliver results in a timely manner with highest degree of efficiency
 </li>
 <li>
 Collaborate with members of leadership team to deliver key HR initiatives
 </li>
 <li>
 Attention to detail &amp; able to prioritise key tasks
 </li>
 <li>
 Excellent organisation and interpersonal skills
 </li>
 <li>
 Credible experience of managing employee relations
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
 </li>
 <li>
 Previous experience in an HR, administration, recruitment, or customer service role.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Excellent organizational skills with the ability to manage multiple priorities.
 </li>
 <li>
 High level of confidentiality, professionalism, and attention to detail.
 </li>
 <li>
 Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
 </li>
 <li>
 Experience within a school environment and knowledge of UAE labour regulations, KHDA, MOHRE, and visa processes would be advantageous.
 
 
 </li>
 </ul>
 
 GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.
 
 
 
 Education
 
 
 Bachelor's degree in Human Resources, Business Administration, Management, or a related field.
</div>

School HR Officer

Ramee Group of Hotels

Job Summary: We are looking for a dynamic and experienced Assistant F&amp;B Manager with strong night club operations experience to support the daily management of our nightlife venue. The ideal candidate should have a strong background in Food &amp; Beverage service, guest relations, team handling, and nightlife operations while ensuring exceptional guest experiences and smooth venue functioning.Key Responsibilities:<ul><li>Assist in managing the overall operations of the nightclub and F&amp;B service areas.</li><li>Ensure smooth day-to-day functioning of bar, lounge, and floor operations during shifts.</li><li>Maintain high standards of guest service and hospitality.</li><li>Supervise and train F&amp;B service staff, bartenders, stewards, and hosts/hostesses.</li><li>Handle VIP guests, reservations, table management, and guest complaints professionally.</li><li>Coordinate with DJs, entertainment teams, and operations staff for smooth event execution.</li><li>Monitor staff grooming, discipline, and performance standards.</li><li>Ensure compliance with hygiene, safety, and liquor service regulations.</li><li>Support inventory control, beverage costing, and stock management.</li><li>Assist in achieving sales targets and improving overall guest satisfaction.</li><li>Prepare shift reports and operational updates for management.</li></ul>Requirements:<ul><li>Minimum 3&ndash;5 years of experience in F&amp;B operations with night club/lounge experience.</li><li>Strong knowledge of nightclub operations, bar service, and guest handling.</li><li>Good leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Ability to work in rotational shifts and late-night operations.</li><li>Strong problem-solving and customer service skills.</li><li>Hotel management or hospitality qualification preferred.</li></ul>Preferred Candidate Profile:<ul><li>Candidates from hospitality, lounge, pub, or nightclub backgrounds preferred.</li><li>Experience handling high-volume nightlife operations will be an added advantage.</li></ul>Pay: Up to AED5,000.00 per monthWork Location: In person

Assistant F&B Manager

IMGS Group

Job SummaryWe are looking for a dynamic and organized Admin &amp; HR Officer to manage daily administrative operations and support HR functions, ensuring smooth office management and effective employee lifecycle handling.Key ResponsibilitiesAdministration:<ul><li>Manage day-to-day office operations and coordination</li><li>Maintain filing systems, records, and documentation</li><li>Handle office supplies, procurement, and vendor management</li><li>Support travel arrangements, visa processing, and logistics</li><li>Assist management with reports, documentation, and correspondence</li></ul>HR Functions:<ul><li>Support recruitment process (job posting, CV screening, interviews)</li><li>Manage employee onboarding and offboarding processes</li><li>Maintain employee records and HR database</li><li>Track attendance, leave, and update HR systems</li><li>Assist payroll with attendance and HR inputs</li><li>Ensure compliance with company policies and procedures</li></ul>Employee Relations:<ul><li>Act as a point of contact for employee HR/admin queries</li><li>Support internal communication and engagement activities</li><li>Maintain a positive and structured work environment</li></ul>Benefits:<ul><li>Company-sponsored visa</li><li>Medical insurance coverage</li><li>Flight tickets (as per company policy)</li><li>Career growth and development opportunities</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field (preferred)</li><li>1&ndash;3 years of relevant experience in HR/Admin role</li><li>Strong communication and organizational skills</li><li>Proficiency in MS Office (Excel, Word, Outlook)</li><li>Ability to multitask and meet deadlines efficiently</li></ul>How to Apply:Interested candidates may send their updated CV to: careers@imgs.caWork Location: In person

HR & Admin Assistant

ITEX

Company Description:ITEX is a leading provider of ICT, Security, ELV, and AV solutions in Dubai, United Arab Emirates. Since 2017, we have been delivering innovative technologies and exceptional services to a diverse clientele across various industries. Our dedicated team of professionals is committed to driving business success through advanced technologies and systems integration. We believe in the power of technology to transform businesses and offer expertise in security systems, audio-visual setups, ICT infrastructure, and smart IoT solutions.Role Description:As an HR Officer, you will play a key role in supporting the Human Resources department by managing employee relations, recruitment activities, HR administration, and compliance with company policies and labor regulations. You will be responsible for maintaining employee records, coordinating HR processes, and contributing to a positive and productive work environment.Key Responsibilities:<ul><li>Assist in the recruitment and onboarding process, including job postings, screening candidates, scheduling interviews, and preparing employment documentation.</li><li>Maintain and update employee records, HR databases, and personnel files.</li><li>Coordinate employee onboarding, orientation, and offboarding procedures.</li><li>Prepare HR-related letters, contracts, certificates, and other employee documentation.</li><li>Monitor employee attendance, leave records, and maintain accurate HR reports.</li><li>Ensure compliance with UAE labor laws, company policies, and HR procedures.</li><li>Support payroll preparation by providing relevant employee information and updates.</li><li>Assist in handling employee relations matters and responding to HR-related inquiries.</li><li>Coordinate employee training, performance evaluations, and development programs.</li><li>Support visa, labor card, Emirates ID, medical insurance, and other employee-related processes as required.</li><li>Maintain confidentiality of employee information and sensitive HR records.</li><li>Assist in implementing and improving HR policies, procedures, and best practices.</li><li>Prepare HR reports and perform other administrative duties as assigned.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Human Resources, Business Administration, Management, or a related field.</li><li>Minimum of 1 year of relevant HR experience.</li><li>Knowledge of UAE Labor Law and HR best practices.</li><li>Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).</li><li>Strong organizational and administrative skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to maintain confidentiality and handle sensitive information professionally.</li><li>Strong attention to detail and ability to multitask.</li><li>Experience with HRMS systems is an advantage.</li></ul>Type d'emploi : Temps pleinLieu du poste : En pr&eacute;sentiel

HR Officer

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