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guest relations officer

Mint Stay Homes Rental LLC

Mint Stay is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience.Applicant MUST:<ul><li>Have guest relations experience within a holiday home operator in the UAE</li><li>Have a UAE driving license</li><li>Have Dubai work experience</li></ul>Applicants that do not meet these criteria will be disqualified.Responsibilities:<ul><li>Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition</li><li>Reviewing the guests arrival and departure lists daily</li><li>Meeting &amp; greeting guests on their arrival; and making sure they have a smooth departure</li><li>Collaborating effectively with members of the concierge and security of the properties</li><li>Making sure all guests needs are fulfilled</li><li>Overseeing guest experience throughout their stay from arrival to departure</li><li>Handling all challenging situations and issues in the properties that could occur during guests stays</li><li>Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered</li><li>Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation</li><li>Working on other tasks or ad-hoc projects/activities as required</li></ul>Skills &amp; Experience&middot; Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)&middot; Ability to work in shifts based on rotating daily roster, including on weekends and holidays&middot; UAE Driving license is a must&middot; Dubai work experience is a must&middot; Fluent English speaking is mandatory&middot; Arabic speaking is a plus&middot; Ability to solve tough problems on the fly&middot; Ability to handle pressure&middot; Ability to prioritize and manage multiple tasks at the same time&middot; Attentive to detail and very well organizedJob Type: Full-timeApplication Question(s):<ul><li>Do you have a valid driver's license in the UAE?</li><li>Do you have work experience in Dubai?</li></ul>

Guest Relations Executive (GRE) for Holiday Homes

Hilton

<div>Guest Relations Agent at Waldorf Astoria Dubai International Financial Centre
A Personal Concierge at Waldorf Astoria Dubai International Financial Centre, engages with our Guests and VIP Guests throughout the entire hospitality experience. From pre-arrival to post-departure, the Personal Concierge serves as point of contact for our Guests and creates an unforgettable Guest experience. 
 
What will I be doing?
As a Personal Concierge at Waldorf Astoria Dubai International Financial Centre, you will be part of the Front Office Team which is the main connection between the Guests, the hotel, and the various hotel departments. A Personal Concierge truly influences the first impressions of our Waldorf Guests and VIP Guests and therefore, is responsible for performing the following tasks to the highest standards:
<ul><li>Check the Guest arrival reports in advance for True Waldorf Service Guests and VIP Guests and coordinate with the Housekeeping team on room allocations.</li>
<li>Contact Guests through pre-arrival email process and pre-arrival phone calls to welcome the Guests and ascertain their needs and special arrangements, as well as their arrival time.</li>
<li>Be responsible for special room assignments and suite occupancies.</li>
<li>Welcome and fulfill the check-in process of True Waldorf Service Guests and VIP Guests, including escorting Guests to their rooms and explaining.</li>
<li>the room amenities and facilities.</li>
<li>Ensure all assigned rooms meet the highest standards and include all requested amenities before Guest arrival.</li>
<li>Manage the Guest Relations Desk in the hotel lobby.</li>
<li>Serve as the main point of contact for True Waldorf Service Guests and VIP Guests and ensure hotel departments are fully briefed on their requirements.</li>
<li>Maintain the inventory of Guest amenities.</li>
<li>Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.</li>
</ul>What are we looking for?
A Personal Concierge at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should posses the following skills and characteristics:
<ul><li>Previous experience in similar role.</li>
<li>Calm, efficient and organized with great attention to detail.</li>
<li>Excellent personal presentation and communication skills.</li>
<li>A passion for delivering exceptional levels of Guest service.</li>
<li>Ability to multi-task while maintaining a positive attitude when working with Guests.</li>
<li>Computer literate and able to navigate through the property management systems.</li>
<li>Professional manner with an emphasis on hospitality and guest service.</li>
<li>Proven ability to listen and respond to demanding Guest needs.</li>
<li>Conflict resolution experience.</li>
<li>Cash handling experience.</li> 
</ul> 
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Guest Relations Agent at Waldorf Astoria Dubai International Financial Centre

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent Arabic &amp; English (Mandatory)About the RoleWe&rsquo;re seeking a presentable, confident, and guest-focused Guest Relations Executive to be the face of our luxury holiday homes. If you have a passion for hospitality, an eye for detail, and a talent for keeping guests happy &mdash; this role is made for you!Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>Female candidates only</li><li>Fluent in Arabic &amp; English (spoken &amp; written)</li><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Presentable, confident, and guest-oriented personality</li><li>Excellent communication &amp; problem-solving skills</li><li>Flexible with working schedules (evenings, weekends, holidays if required)</li><li>Ability to remain calm under pressure &amp; resolve issues on the spot</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a young, energetic, and supportive team Career growth opportunities in hospitality &amp; guest experienceHow to Apply Send your CV + recent photo to [Your Email/WhatsApp]. Only shortlisted candidates will be contacted for an interview.Your role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED3,500.00 - AED6,000.00 per month

Guest Relations Executive (Female Only)

DAMAC Hotels & Resorts

<div>
 
 At DAMAC Hotels &amp; Resorts, we create a unique living experience for our guests to be able to experience our proposition &ldquo;There&rsquo;s no place like Maison&rdquo;.
 
 
 As Damacian, our employees are empowered to create special memories for our guests by keeping a sharp eye out, capturing every opportunity and moment where we can connect, understand, add value, and create memories for them.
 
 
 We are inviting candidates who are able to drive energy into the company along with the ability to 'think outside of the box" for the role of Maison Host.
 
 
 
 
 
 
 Job Purpose:
 
 
 
 
 
 
 Responsible for all activities relevant to the Front Office such as reception, check in / out, rooming of all Hotel Guests, foreign exchange and assisting with enquiries.
 
 
 Overseeing all direct aspects of the Guest Relations function to achieve the highest possible Guest satisfaction. Greet VIP Guests personally and endeavour to create future return and VIP Guests. Liaise with other departments to ensure excellent service delivery.
 
 
 Oversee and direct all aspects of the Concierge function to achieve the highest possible satisfaction to current and future Guests.
 
 
 
 
 <ul>
 <li>
 Ensure that the Maison Host is manned at all times, as well as operationally prepared and stocked with all required items
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
 </li>
 <li>
 Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
 </li>
 <li>
 File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
 </li>
 <li>
 Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
 </li>
 <li>
 Attend the daily shift briefings and monthly communication meetings
 </li>
 <li>
 Identify and anticipate guest&rsquo;s needs and assist in any possible way
 </li>
 <li>
 Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
 </li>
 <li>
 Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
 </li>
 <li>
 Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
 </li>
 <li>
 Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
 </li>
 <li>
 Close the individual cashier audit at the end of each shift, ensuring that all details balance
 </li>
 <li>
 Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
 </li>
 <li>
 Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
 </li>
 <li>
 Perform any related duties and special projects as requested by Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences:
 
 
 
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 300 rooms
 </li>
 <li>
 Bachelor Degree or equivalent
 </li>
 <li>
 High level of verbal and written English and Arabic
 </li>
 <li>
 Knowledge of Microsoft Office applications and knowledge of OPERA PMS.
 </li>
 </ul>
 
 
</div>

Maison Host - Aykon City

MAHY Khoory

The Guest Service Agent is responsible for delivering exceptional customer service to guests from arrival to departure. The role ensures smooth check-in/check-out procedures, handles guest inquiries, and addresses any concerns promptly while maintaining a welcoming and professional atmosphere.Key Responsibilities<ul><li>Greet guests warmly upon arrival and assist with check-in and check-out procedures.</li><li>Handle reservations, room assignments, and guest requests efficiently and accurately.</li><li>Provide information about hotel facilities, services, and local attractions.</li><li>Respond promptly to guest complaints and ensure effective resolution to enhance guest satisfaction.</li><li>Answer incoming calls and emails, manage bookings, and transfer calls as necessary.</li><li>Maintain accurate records of guest information, payments, and billing.</li><li>Coordinate with housekeeping, maintenance, and other departments to meet guest needs.</li><li>Ensure compliance with hotel policies, safety, and security procedures.</li><li>Promote hotel facilities and upsell rooms, amenities, and services when appropriate.</li><li>Maintain a professional and welcoming front desk area at all times.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s Degree / Diploma in Hospitality Management or related field preferred.</li><li>Previous experience in front office, hospitality, or customer service is an advantage.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving ability and attention to detail.</li><li>Proficient in MS Office and hotel property management systems (PMS).</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li><li>Fluency in English and Arabic</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Type: Full-timePay: Up to AED2,000.00 per monthExperience:<ul><li>Guest Service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Guest Service Agent

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li><li>Support the Restaurant Managers with special projects as required or assisting in hosting client for site visit.</li><li>Provide guests with information about hotel facilities and local areas, including giving directions.</li><li>Be aware of the Hotel&rsquo;s Health, Safety and Security policies and procedures and be actively involved with the endeavors of the hotel towards sustainability through recycling and conservation of energy and water.</li><li>Accept that the working hours are in accordance to the demand of the business, anticipate the volume of guests taking into consideration the occupancy of the hotel, holidays, weather and other events taking place in the hotel and in Dubai; overtime and days in lieu will be paid at the discretion of the management.</li><li>Perform the duties and responsibilities assigned by the seniors.</li><li>Maintain and update records essential to the operation (purchase requisition, weekly supplies, etc.) and ensure prompt reporting or submission.</li><li>Understand the government and hotel employment regulations and follow the procedures in handling complaints.</li><li>Adhere to the Lost and Found procedures of the hotel in ensuring safety of the guests&rsquo; property.</li><li>Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.</li><li>Attendance at all scheduled training sessions, briefings and communication meetings is required.</li></ul> 
Qualifications<ul><li> 
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li><li>Participate in service as and when required.</li><li>To carry out any other instructions issued by the Outlet Manager.</li><li>To ensure an efficient and friendly service is provided to all clients by anticipating their needs, which will help maximize selling opportunities.</li><li>Ensure that daily report is up to date with correct information.</li><li>This position may require a college diploma or have attained formal certification similar or related to the position applied.</li></ul></div>

Food & Beverage Reservations Agent

INDUS JEWELLERS L.L.C

<ul><li>Greet and welcome guests/clients in a warm, professional manner.</li><li>Assist visitors by providing accurate information about products, services, and facilities.</li><li>Handle incoming calls, emails, and queries with courtesy and efficiency.</li><li>Maintain a positive and professional company image at all times.</li><li>Support sales and marketing teams in client coordination and appointment scheduling.</li><li>Manage guest feedback and escalate concerns to relevant departments for resolution.</li><li>Engage with customers to understand their needs and recommend suitable products.</li><li>Achieve individual and store sales targets consistently.</li><li>Build and maintain long-term relationships with clients through excellent service.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,250.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li><li>Nepal ( Optional ) (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Guest Relation Executive / Sales Executive ( Female )

Explore 749+ Guest relations officer in Dubai this September. Find roles across top companies and apply now to boost your career.