receptionist

hr executive

front desk receptionist

guest service agent

public relations officer

guest relations officer

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent in English; additional languages are a plus.About Skyline SerenitySkyline Serenity is a premium holiday home management company in Dubai, offering luxury short-term rentals and personalized guest experiences. We manage exclusive properties across the city and pride ourselves on delivering seamless hospitality, operational excellence, and world-class service.About the RoleWe are seeking a Guest Relations Officer who will serve as the face of Skyline, ensuring that every guest enjoys a smooth, memorable, and exceptional stay. The ideal candidate will be proactive, service-oriented, and hold a valid UAE Driving License to manage guest operations across our portfolio.Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Drive between properties across Dubai for guest assistance or operational needs.</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Maintain accurate records of all guest and property activities.</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Valid UAE Driving License (mandatory)</li><li>Strong communication and interpersonal skills.</li><li>Fluent in English; additional languages are a plus.</li><li>Presentable, professional appearance with a customer-first attitude.</li><li>Flexibility to work weekends, evenings, and on-call rotations as needed.</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a Young, Energetic, and Supportive team Career growth opportunities in hospitality &amp; guest experienceYour role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,500.00 per monthApplication Question(s):<ul><li>Do you hold a valid UAE driving license and have at least 1 year of driving experience in Dubai?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer

Zed Capital Real Estate LLC

About the RoleThe Guest Relations Executive ensures an exceptional guest experience from booking tocheckout while maintaining the quality and operational e.iciency of the properties. This roleblends hospitality, market awareness, and attention to detail to support the smooth operationand growth of the holiday homes portfolio.Key Responsibilities1. Greet and communicate with guests before, during, and after their stay to ensuresatisfaction.2. Handle check-ins, check-outs, and coordinate smooth arrivals and departures.3. Register all guest bookings and stays on DTCM in compliance with Dubai Tourismregulations.4. Receive and manage inquiries from di.erent booking platforms and direct sources.5. Ensure timely responses to guest messages, especially on OTAs to maintain responserate, and if unable to accommodate, o.er suitable alternatives, apply discounts wherepossible, and handle cancellations smoothly.6. Get acquainted with market trends to understand pricing strategies and recommendcompetitive rates for inquiries.7. Conduct property inspections after every checkout, ensuring all assets are in goodcondition and reporting what needs to be repaired, replaced, or restocked. Conductregular inspections of guest areas to identify walls that need repainting, furniture thatrequires deep cleaning, or utensils that should be repaired or replaced.8. Coordinate with housekeeping and maintenance teams to ensure all units are cl

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence. 
About the role:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere. 
Responsibilities<ul><li>
Direct communications with guests before arrival to coordinate a smooth check-in;</li><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</li><li>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</li><li>
Should possess detailed information about the Apartment/Villa, location attractions and city;</li><li>
Maintain up-to date information on arrivals, departures and apartment condition;</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</li><li>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</li><li>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</li><li>
Give proper and complete handover to the next shift;</li><li>
Follow the house rules and policies laid down by the management;</li><li>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</li><li>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package.</li><li>
Employment visa &amp; Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
Parking, Fuel, Salik allowances.</li><li>
Annual Paid leave.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</li><li>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</li><li>
Proficiency in English and Arabic is required. Additional languages are a plus.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</li><li>
Ensure all guest needs and requests are met to the highest standard.</li><li>
Familiarity with hotel management software and CRM systems.</li><li>
Ability to work collaboratively with other departments and support colleagues when necessary.</li><li>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</li><li>
Must be having UAE Driving license and Personal Car</li></ul> 
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div>

Guest Relations Officer -GRO (With valid UAE Driving License)

Mandarin Oriental Hotel Group

About the job Based at the Mandarin Oriental Jumeira, Dubai within the Guest Relations Department, Guest Ambassador is responsible to welcome, guide and assist guest throughout their stay with the overall objective to delight and personalize each guest stay. The Guest/Hotel Ambassador is stationed at the Lobby and is responsible of being the first point of contact for all guests. As a Guest Ambassador, you will be responsible for the following duties: <ul>
<li> Have a very good understanding of the hotel s concept and offerings including promotions and be able to verbally explain those to the guests. </li>
<li> Have good knowledge about the rooms and suites, the items in them, and the extra items that can be requested. </li>
<li> Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered, communicated and met. </li>
<li> Be committed to be a team player; proactively cooperating and supporting colleagues in operational tasks (i.e. set-ups, packing/unpacking ) </li>
<li> Offer Consistently professional, friendly, warm and engaging service. </li>
<li> Welcome, escort and do room orientation patrons with the overall objective to delight and satisfy each and every guest. </li>
<li> Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Guest Relations Manager. </li>
<li> To bid friendly farewell to guests and sincerely thank them for their visit. </li>
<li> To keep the lobby in line with excellence standards. </li>
<li> Maintain effective communication with all related departments (F&amp;B, Spa, Hsk, Concierge) to ensure a smooth service delivery. </li>
<li> To maintain all guest supplies in appropriate levels. </li>
<li> Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and a demonstrate a professional image for our guests. </li>
<li> Deal promptly, efficiently and pleasantly with any queries. </li>
<li> Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. </li>
<li> Ensure that Mandarin Oriental Jumeira s grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care. </li>
<li> Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest by collecting preferences. </li>
<li> Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately. </li>
<li> Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest. </li>
<li> Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests. </li>
<li> Create WOW moments to surprise and delight guests in the outlets through gestures and other actions. </li>
<li> Prepare MODUB daily news, check guest profiles and assist Guest Relations Team with administrative tasks as required </li>
<li> Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA. </li>
</ul> As a Guest Ambassador, we expect from you: <ul>
<li> High School qualification or equivalent is preferred. </li>
<li> Minimum 2 years experience working in a luxury hotel environment. </li>
<li> Ability to understand guest needs and to deliver superior customer service. </li>
<li> Ability to work long hours with a strong focus on operational excellence. </li>
<li> Ability to understand the flow of service and handle multiple tasks effectively is preferred. </li>
<li> Ability to understand effective approaches of communication with different individuals. </li>
<li> Able to communicate clearly with peers and superiors. </li>
<li> Very good verbal and written communication skills in English. </li>
<li> Verbal communication skills in Russian, French, Italian, Spanish, German or Arabic language in addition to English.</li></ul>

Guest Ambassador

Sofitel

<div>
 
 Company Description
 
 
 
 Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
 
 
 Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
 
 
 With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
 
 
 The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo; Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.
 
 
 
 Job Description
 
 
 
 The Animator is responsible for organizing, coordinating, and delivering engaging recreational and entertainment activities for hotel guests of all ages. This role is essential in creating a vibrant, enjoyable atmosphere that enhances the guest experience and encourages guest participation and satisfaction.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, organize, and execute daily entertainment programs and activities (e.g., games, sports, arts &amp; crafts, themed evenings, kids&rsquo; activities).
 </li>
 <li>
 Interact actively with guests, encouraging participation and ensuring everyone feels welcome and included.
 </li>
 <li>
 Host or support evening entertainment such as quizzes, karaoke, live shows, or themed parties.
 </li>
 <li>
 Monitor and ensure the safety of guests during all activities.
 </li>
 <li>
 Work closely with other departments (e.g., F&amp;B, Front Office) to coordinate events and enhance guest satisfaction.
 </li>
 <li>
 Maintain activity equipment and areas in clean and working condition.
 </li>
 <li>
 Adapt activities to suit guest demographics and seasonal demand.
 </li>
 <li>
 Handle guest feedback and resolve minor issues during activities.
 </li>
 <li>
 Represent the hotel&rsquo;s values with a friendly and energetic attitude.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent required; degree or certification in hospitality, tourism, performing arts, or recreation is a plus.
 </li>
 <li>
 Proven experience in entertainment, recreation, guest relations, or a similar role, preferably in a hotel, resort, or cruise ship environment.
 </li>
 <li>
 Strong communication and interpersonal skills &ndash; must be friendly, outgoing, and confident engaging with guests of all ages and backgrounds.
 </li>
 </ul>
</div>

Animator

Hyatt Regency Dubai Cree...

The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division.You will be responsible to provide an excellent and consistent level of service to your customers.QualificationsDiploma/qualification in Hospitality or Tourism Management

Guest Service Officer- Front Desk

IHG Hotels & Resorts

Position Overview InterContinental Dubai Festival City is seeking an enthusiastic and guest-focused Instant Service Centre Ambassador to join its five-star hospitality team. This role plays a key part in providing seamless, efficient, and personalized service to hotel guests across multiple IHG properties in Dubai Festival City. The ideal candidate will possess exceptional communication skills, a passion for service excellence, and a commitment to delivering memorable experiences in line with InterContinental brand standards. Job Details Country: UAE City: Dubai Industry: Hospitality / Hotels Function: Customer Service / Guest Relations Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Handle incoming calls and guest requests promptly, courteously, and professionally across InterContinental, Crowne Plaza, Holiday Inn, and Residence Suites Dubai Festival City. * Ensure all guest inquiries and service requests are logged, followed up, and resolved efficiently through QEMS and other internal systems. * Provide detailed information on hotel facilities, services, and local attractions. * Manage wake-up calls, room service coordination, and guest complaint handling to maintain high satisfaction levels. * Maintain privacy and confidentiality of guest information at all times. * Communicate effectively with departments such as housekeeping, engineering, and food &amp; beverage to ensure service requests are completed accurately and on time. * Handle emergency calls in line with hotel procedures and safety standards. * Participate in shift briefings, departmental meetings, and ongoing training sessions. Ideal Profile * Minimum of two years experience in a similar role within a 5-star hotel, call center, or customer service environment. * Excellent English communication skills; Arabic language proficiency is an advantage. * Working knowledge of Opera, Microsoft Office, and telephone systems such as Alcatel or TMS. * Strong multitasking, problem-solving, and time management skills. * Friendly, professional, and confident personality with a genuine passion for guest service. * Ability to work independently and collaboratively in a fast-paced environment. Skills Set * Guest relations and customer communication * Call handling and problem resolution * Multitasking and time management * Data entry and system proficiency (Opera, QEMS) * Team collaboration and service coordination

Instant Service Centre Ambassador

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1484 guest relations officer jobs IN Dubai

Guest Relations Officer

Guest Relations Officer

Guest Relations Officer -GRO (With valid UAE Driving License)

Guest Ambassador

Animator

Guest Service Officer- Front Desk

Instant Service Centre Ambassador