guest relations officer

IHG Hotels & Resorts

<div>As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience.
If you&rsquo;d like to embrace a wider world of experiences and opportunities, we&rsquo;d like to welcome you to join InterContinental Dubai Marina Hotel &amp; Residences as a Guest Relations Agent.
InterContinental Dubai Marina is a Five-Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants &amp; bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.
Your role will include but not be limited to:<ul><li>
Deliver sincere sense of welcome and hospitality to all guests passing through the lobby.</li></ul>
<ul><li>Escort guests to the rooms respecting hotel policy and procedures.</li></ul>
<ul><li>Perform daily courtesy calls upon arrival, pre/post stay, IHG Rewards Club and Ambassador Guests as well as Return Guest following complaints to give special recognition and follow up.</li></ul>
<ul><li>Ensure that all customers&rsquo; queries, special requests and complaints are handled in a polite, efficient manner while maintaining a consistent high level of customer service. Refers problems to supervisor if unable to assist.</li></ul>
<ul><li>Update all Guest Profiles with preferences, and maintain efficient, up to date Guest Profile database in PMS, as well as regular guest history log.</li></ul>
<ul><li>Must ensure high recognition of IHG Rewards Club and Ambassador Members in order to achieve optimal scores in HeartBeat survey and other Guest Satisfaction surveys.</li></ul>
Ideally, you'll have some or all the following qualifications and experience we're looking for:<ul><li>
At least 1 year experience in a similar role within a luxury hotel.</li><li>
A team player and have strong verbal and written communication skills.</li><li>
Knowledge of Opera PMS.</li><li>
Fluent in English; German and French speaking candidates are preferred.</li><li>
Ability to work different shifts including weekends and holidays.</li></ul>
What you can expect from us
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Agent at InterContinental Dubai Marina Hotels & Residences

Marriott International

<div>Additional Information 
Job Number26082016 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

<div>Additional Information 
Job Number26076626 
Job CategoryRooms &amp; Guest Services Operations 
LocationBaniyas Road, Deira, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor (Arabic Speaker)

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

Rotana Hotels

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Food &amp; Beverage professionals who want to move their careers forward.
 
 
 As a Waiter / Waitress you are responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel
 </li>
 <li>
 Greet and seat customers and serve them in a professional, discreet and personalized way
 </li>
 <li>
 Acquire in depth knowledge of the food and beverage menu of the assigned outlet in order to assist and provide advice to guests
 </li>
 <li>
 Consistently monitor quality of food &amp; beverage being served
 </li>
 <li>
 Practice good customer relations and attend to customer complaints / queries satisfactorily
 </li>
 <li>
 Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
 </li>
 <li>
 Responsible for all service preparations before, during and after the service (mis-en-place and mis-en-scene)
 </li>
 <li>
 Ensure minimum wastage, breakage and spoilage
 </li>
 <li>
 Actively use up selling techniques to exceed guest expectations and increase revenue
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma / degree in hospitality or a vocational training in food &amp; beverage with previous experiences as a Waiter / Waitress in a high volume restaurant. A good command of English and additional skills, like guest service and interpersonal are essentials.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be hands-on with a true passion for people and service along with a positive and pleasant attitude. You will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies-
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Recognizing Differences
 
 
 Taking Responsibility
 
 
 Teamwork
 
 
 Understanding the Job
</div>

Waiter / Waitress

Atlantis The Palm

<div>Agent, Restaurant Reservations
 
(20297) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai. 
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services. 
About You
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Restaurant Reservations

The Luxury Collection

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26083997
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 START YOUR JOURNEY WITH US
 
 
 
 Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past?
 
 
 Welcome to Al Maha, a Luxury Collection Desert Resort &amp; Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve.
 
 
 Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself.
 
 
 Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth.
 
 
 Our story is one of heritage, passion, and belonging, and now, it could be yours too.
 
 
 Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself.
 
 
 
 Love What You Do Even More
 
 
 
 At Marriott, we believe exceptional guest experiences begin with how we treat our associates.
 
 
 At Al Maha, you&rsquo;ll become part of a close-knit family that values passion, purpose, and pride in what we do.
 
 
 We&rsquo;re looking for talented and dedicated individuals to join our team, and in return, we offer you the following:
 
 
 <ul>
 <li>
 A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide, where new opportunities await.
 </li>
 <li>
 Professional growth and mentorship guided by some of the region&rsquo;s most accomplished hoteliers.
 </li>
 <li>
 Competitive salary and benefits, including on-property accommodation and full-board meals.
 </li>
 <li>
 Exclusive Marriott privileges, discounted stays and dining, plus special rates for friends and family.
 </li>
 <li>
 Comprehensive medical and life insurance coverage.
 </li>
 <li>
 All the tools, resources, and support you need to excel every day.
 
 
 </li>
 </ul>
 
 OUR EXPECTATIONS FROM THE ROLE:
 
 
 
 Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Check quality and quantity of all stock and supplies. Requisition all supplies. Perform bottle-for-bottle liquor restock. Communicate last call at designated closing time. Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain change required for expected business level, and keeping bank secure at all times. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Anticipate and communicate replenishment needs promptly. Ensure staff is working together as a team. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
 
 
 SCOPE / BUSINESS CONTEXT
 
 
 <ul>
 <li>
 A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.
 </li>
 <li>
 Number of Direct Reports &ndash; 02
 </li>
 <li>
 Titles of Direct Reports &ndash; Team Leader, Restaurant Manager
 
 
 </li>
 </ul>
 CANDIDATE PROFILE
 
 
 
 Experience:
 
 
 
 <ul>
 <li>
 At least 2 year of related work experience in five star hotel.
 
 
 </li>
 </ul>
 Skills and Knowledge
 
 
 <ul>
 <li>
 Team Work
 </li>
 <ul>
 <li>
 Customer Service Orientation
 </li>
 <li>
 Diversity Relations
 </li>
 <li>
 Interpersonal Skills
 </li>
 <li>
 English Language Proficiency
 </li>
 <li>
 Listening
 </li>
 <li>
 Applied Reading
 </li>
 </ul>
 </ul>
 Education or Certification
 
 
 <ul>
 <li>
 High school diploma or equivalent
 </li>
 <ul>
 <li>
 Bartender Certificate
 </li>
 </ul>
 </ul>
 SPECIFIC DUTIES
 
 
 
 The following are specific responsibilities and contributions critical to the successful performance of the position:
 
 
 
 General Food and Beverage Services
 
 
 <ul>
 <li>
 Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
 </li>
 <li>
 Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
 </li>
 <li>
 Notify management of maintenance repairs issues.
 </li>
 <li>
 Complete scheduled inventories (e.g., opening inventory) of supplies, food, and liquor to check stock and requisition necessary supplies.
 </li>
 <li>
 Assist your and other departments when needed to ensure optimum service to guests.
 </li>
 <li>
 Follow property key policies, including checking out and returning keys to appropriate departments.
 
 
 </li>
 </ul>
 Assists Management
 
 
 <ul>
 <li>
 Ensure staff is working together as a team to ensure optimum service to guests.
 </li>
 <li>
 Communicate with guests, other employees, or departments to ensure guest needs are met.
 
 
 </li>
 </ul>
 Greeting and Seating
 
 
 <ul>
 <li>
 Thank every guest upon departure and wish them a fond farewell.
 
 
 </li>
 </ul>
 Closing
 
 
 <ul>
 <li>
 Secure liquors, beers, wines, coolers, cabinets, and storage areas.
 </li>
 <li>
 Check with captain or supervisor before leaving at end of shift.
 </li>
 <li>
 Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
 </li>
 <li>
 Complete bottle transfer slips and distribute accurately.
 
 
 </li>
 </ul>
 Beverage/Coffee Cart
 
 
 <ul>
 <li>
 Inspect the cleanliness and presentation all china, glass, and silver prior to use.
 </li>
 <li>
 Drain, clean, and fill ice bin.
 
 
 </li>
 </ul>
 Cash/Bank Handling
 
 
 <ul>
 <li>
 Follow property control audit standards and cash handling procedures (e.g., blind drops).
 </li>
 <li>
 Process all payment methods in accordance with Accounting procedures and policies.
 </li>
 <li>
 Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
 </li>
 <li>
 Transport bank to/from assigned workstation, following security procedures.
 </li>
 <li>
 Count bank at end of shift.
 
 
 </li>
 </ul>
 Steps of Service
 
 
 <ul>
 <li>
 Check in with guests to ensure satisfaction with each food course and/or beverages.
 </li>
 <li>
 Retrieve alcoholic beverages from bar and serve to guest in accordance with the company standards and local laws.
 </li>
 <li>
 Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures.
 
 
 </li>
 </ul>
 Wine/Sommelier
 
 
 <ul>
 <li>
 Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
 </li>
 <li>
 Issue, open, and serve wine/champagne bottles, ensuring guest satisfaction.
 
 
 </li>
 </ul>
 Bartending
 
 
 <ul>
 <li>
 Follow all state and local laws for serving alcohol responsibly (e.g., last call times).
 </li>
 <li>
 Document and communicate any incidents/accidents immediately to management and Loss Prevention during shift or event.
 </li>
 <li>
 Requisition all necessary supplies, specifically bottle-for-bottle liquor restock, transporting supplies from storeroom to bar set-up area as required.
 </li>
 <li>
 Maintain cleanliness and condition of bar, bar unit (CO2 lines, soda tanks, soda guns, drain, etc.), tables, and other tools, following all set-up guidelines.
 </li>
 <li>
 Prepare drink orders for guests according to specified recipes using measuring systems.
 </li>
 <li>
 Communicate last call at designated closing time to guests.
 </li>
 <li>
 Check quality and set up designated bar stock and supplies by using checklist.
 </li>
 <li>
 Anticipate and communicate replenishment needs promptly, ensuring no shortages throughout scheduled function time, and ensuring proper authorization for additional payments as required prior to replenishing.
 
 
 </li>
 </ul>
 Stock and Supplies
 
 
 <ul>
 <li>
 Check quality and quantity of all stock and supplies using checklist.
 
 
 </li>
 </ul>
 In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
 
 
 .
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Senior Barman

Explore 69+ Guest relations officer in Dubai this July. Find roles across top companies and apply now to boost your career.