hr executive

receptionist

hr coordinator

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hr assistant

guest relations officer

gulfa

Guest Relations Officer / Hostess A reputed Company is looking for an experienced Guest Relations Officer / Hostess for one of its luxury establishments. As a Hostess in luxury establishments, your role is to provide guests with a warm welcome and ensure that their experience begins with sophistication and grace. Your professionalism and attention to detail set the tone for a memorable and luxurious experience, reflecting the commitment to excellence that defines the establishment.Experience in Hospitality, Food &amp; Beverage, high-end restaurants, luxury retail is essential.We would like to meet someone who provide an elevated guest experience, set the tone for the level of service and sophistication for our guests and partners. Multilingual candidates with cultural proficiency with experience of Key Accounts Management, handling exclusive events and special projects will be given a priority.- Valid UAE driving licenseJob Types: Full-time, Fixed term contractJob Types: Full-time, Permanent, Contract Contract length: 24 months

Guest Relations Officer - Hostess

Unidwellers Holiday Homes LLC

We are seeking an experienced and customer-oriented Guest Relations Officer to join our Holiday Homes team in Dubai.The ideal candidate has hands-on experience in the UAE short-term rental market and is confident managing guest operations across multiple booking platforms while ensuring a seamless guest experience.This role requires strong communication skills, attention to detail and the ability to operate in a fast-paced environment. You will act as the main point of contact for guests, coordinate check-ins and check-outs, manage listings and support daily property operations.Key Responsibilities:<ul><li>Manage guest check-ins and check-outs, including physical assistance when required</li><li>Communicate professionally with guests via Airbnb, Booking.com, other platforms, WhatsApp, email, and phone</li><li>Handle guest inquiries, complaints and urgent issues with a customer-first approach</li><li>Create, upload and manage property listings on Airbnb, Booking.com and other platforms</li><li>Work with Property Management Systems (PMS) Guesty</li><li>Coordinate cleaning, maintenance and operational tasks with internal teams</li><li>Monitor guest reviews and follow up on feedback to improve service quality</li><li>Report damages, maintenance issues or guest concerns to management</li><li>Maintain accurate records of guest stays, communications and property status</li><li>Ensure compliance with DTCM regulations and holiday home licensing requirements</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in Holiday Homes or short-term rentals in the UAE</li><li>Experience working with Guesty PMS</li><li>Strong knowledge of Airbnb and Booking.com</li><li>Excellent communication skills in English</li><li>Ability to manage multiple properties and prioritize tasks effectively</li><li>Familiar with guest expectations in short-term rental environments</li><li>Flexible to work evenings, weekends and holidays when required</li><li>Presentable, organized, professional and detail-oriented</li><li>Able to work under pressure and handle urgent guest situations calmly</li></ul>Job Type:<ul><li>Full-time</li></ul>Salary:<ul><li>Up to AED 5,000 per month all inclusive, depending on experience</li></ul>Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>What are your salary expectations in AED per month?</li></ul>Experience:<ul><li>Airbnb and Booking.com: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer - Holiday Homes

Asia Filipino Restaurant

Role DescriptionThis is a full-time on-site role for a Guest Service Officer at City Avenue Hotel in Dubai. The Guest Service Officer will provide exceptional guest service, handle guest inquiries and concerns, manage reservations, perform receptionist duties, and ensure a positive experience for all guests.Qualifications<ul><li>Guest Service and Customer Service skills</li><li>Strong Communication skills</li><li>Experience in Receptionist Duties</li><li>Excellent interpersonal skills</li><li>Ability to multitask and work in a fast-paced environment</li><li>Knowledge of hotel operations and hospitality industry</li><li>Fluency in multiple languages is a plus</li><li>Minimum of high school diploma or equivalent</li></ul>Job Types: Full-time, PermanentPay: AED1,500.00 - AED2,500.00 per month

Guest Service Officer

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 This position represents as the main point of contact for all guest who ensures the highest level of guest satisfaction from arrival to departure. Welcomes and answers to guest queries efficiently. Ensure the accuracy of guest billings. Promotes the hotel services and facilities.
 
 
 
 Ensuring Exceptional Customer Experience
 
 
 
 <ul>
 <li>
 Anticipate guest needs and exceed guest expectations.
 </li>
 <li>
 Recognize and appreciate repeat guests and elite members.
 </li>
 <li>
 Provide services which are prompt, professional and discreet.
 </li>
 <li>
 Have a great understanding in terms of product knowledge. Therefore, able to answer guest enquiries confidently.
 
 
 </li>
 </ul>
 
 Core Work Activities
 
 
 
 <ul>
 <li>
 Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.
 </li>
 <li>
 Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.
 </li>
 <li>
 Assist with any check-in and check-out procedure.
 </li>
 <li>
 Ensure that guest is allocated in a room in accordance to guest preferences.
 </li>
 <li>
 Handles any customer problems and resolve promptly.
 </li>
 <li>
 Informs guests about the formalities including hotel policies, any particular conditions relating to their stay and the services available.
 </li>
 <li>
 Answer phone calls in accordance to the standards. Transfer calls if necessary.
 </li>
 <li>
 Take charge of group billing and other requirements.
 </li>
 <li>
 Promote hotel loyalty program. Hence, able to explain all information pertinent to the membership program confidently.
 </li>
 <li>
 Drive upsell and cross sell initiatives.
 </li>
 <li>
 Respects the privacy and security of hotel guest.
 </li>
 <li>
 Perform reservation, operator, guest relations and porter functions.
 </li>
 <li>
 Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
 </li>
 <li>
 Respects procedures governing invoicing and cash operations.
 </li>
 <li>
 Monitors movements in the hotel lobby with discretion.
 </li>
 <li>
 Able to provide concierge services such as babysitting request, courier services, restaurant reservations, transportation arrangements and others.
 </li>
 <li>
 Ensure the lobby area is always compliant to the brand standards.
 </li>
 <li>
 Well versed in the property management system and other hotel systems to ensure effective running of the hotel operation.
 </li>
 <li>
 Able to carry out emergency response procedures.
 </li>
 <li>
 Adhere to all operating standard procedures, hotel policies and brand standards.
 </li>
 <li>
 Standing, sitting or walking for extended periods of time.
 
 
 </li>
 </ul>
 
 Administration
 
 
 
 <ul>
 <li>
 All cashiering functions are accurately and properly done. Any supporting internal forms to be documented and approved by AFOM.
 </li>
 <li>
 Ensure that all the required guest documentation is retrieved, updated on the system and stored safely complying to the private and confidential information policy.
 </li>
 <li>
 Internal communications to be consistently updated, acknowledged and passed on to others e.g log book, traces, BEO, etc.
 </li>
 <li>
 To balance the cash report and remittance envelope at the end of shift.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Develop and maintain positive working relationships with others.
 </li>
 <li>
 Respects norms concerning hygiene and cleanliness in the workplace.
 </li>
 <li>
 Applies the hotel's safety regulations (fire hazards etc).
 </li>
 <li>
 Respects and participates in the sustainable practices hotel program.
 </li>
 <li>
 Perform other reasonable job duties as requested by Superiors.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Guest Services / Royal Service or similar coordinating position recommended
 </li>
 <li>
 Must have excellent communication skills, both written and verbal
 </li>
 <li>
 Must be highly organized, energetic and possess the ability to work well under pressure
 </li>
 <li>
 Must possess excellent decision-making, relationship, organization and planning skills
 </li>
 <li>
 Must have the ability to manage several tasks simultaneously
 </li>
 <li>
 Must be physically fit in order to lift and move luggage
 </li>
 <li>
 Proficient in the English language (verbal &amp; written), second language is an asset
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Must have the ability to handle cash effectively and accurately
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Fluency in English , additional languages are a plus
 </li>
 </ul>
</div>

Guest Service Agent

Raffles

<div>Company Description 
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres. 
Job Description 
PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.
KEY ROLES &amp; RESPONSIBILITIES<ul><li>
Greet guests at all times in a friendly and helpful manner</li><li>
Register and room all Raffles Club guest arrivals according to established procedures</li><li>
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system</li><li>
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements</li><li>
Maintains cashier float and ensure accurate daily report of all money received</li><li>
Cashes hotel guests&rsquo; personal and travelers checks and assists with currency exchange</li><li>
Keeps abreast of all modifications to accounting policies and procedures</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be &ldquo;sold&rdquo; on an onward booking to another Raffles property</li><li>
Ensure that guests depart the hotel with a positive impression of the hotel service</li><li>
Perform audit balances and prepare all reports for audit in an orderly fashion</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure that Reception and Lounge work area is clean and in an orderly state at all times</li><li>
Performs related duties and special projects assigned</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Set up for Breakfast, High-Tea &amp; Cocktail Hour &amp; ensure timely replenishment of amenities</li><li>
Forecast weekly stock intake on food and beverage in the lounge</li></ul> 

Qualifications 
PERSONAL ATTRIBUTES<ul><li>
Good level of engagement with guests</li><li>
Ability to work cohesively as a team with a multi-cultural workforce</li><li>
Excellent communication skills</li><li>
High level of integrity, enthusiasm, dedication, support for continuous improvement</li><li>
Good knowledge of Front Office and F&amp;B Operations</li></ul>
QUALIFICATIONS<ul><li>
Post Secondary school education or Diploma from School for Tourism &amp; Hotel Management
</li></ul>EXPERIENCE<ul><li>
Minimum 1 - 2 years&rsquo; relevant experience in customer service/guest relations</li></ul> 

Additional Information 
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</div>

Raffles Club Agent

DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

<div><div>Company Description</div> 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a ﬁtness center and 7 dining options.<div> 
Job Description</div> 
Summary
The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests, offer personalized assistance, provide information about the hotel&rsquo;s amenities, activities, and services, and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services, ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere, and anticipating guest needs from arrival to departure.
Responsibilities<ul><li>
Demonstrates Banyan Tree&rsquo;s brand service standards in all guest interactions.</li><li>
Escort guests and provide a brief orientation to the hotel&rsquo;s facilities and services.</li><li>
Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.</li><li>
Maintain open communication with guests, ensuring all questions are answered and concerns addressed.</li><li>
Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest&rsquo;s satisfaction.</li><li>
Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.</li><li>
Manage Accor enrolments and encourage guest enrolment to meet targets.</li><li>
Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.</li><li>
Maintain knowledge of local attractions and events to share with guests.</li><li>
Conduct courtesy calls to in-house guests and maintain records.</li><li>
Perform daily credit limit checks for in-house guests.</li><li>
Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul><div> 
Qualifications</div> 
Experience<ul><li>
2 years minimum experience in a similar capacity within a luxury hospitality environment.</li><li>
Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.</li><li>
Proficient in English language (verbal &amp; written), Russian language proficiency is an asset.</li><li>
Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.</li><li>
Must be flexible in terms of working hours.</li><li>
A hospitality diploma is an asset.</li><li>
Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.</li><li>
Must have the ability to handle cash effectively and accurately.</li></ul><div> 
Additional Information</div> 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Resort Host

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