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guest relations receptionist

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Downtown, Dubai is looking for an Office Receptionist to join our team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.
About the job
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Office Receptionist is responsible to act as a first point of contact for office residents and their guests, ensuring a warm welcome and seamless service experience. Office Receptionist reports to the Guest Relations Manager.
As an Office Receptionist, you will be responsible for the following duties:<ul>
<li>
Greet and welcome office residents, clients, and visitors in a courteous and professional manner.</li>
<li>
Manage the reception area to ensure it is tidy, presentable, and aligned with brand standards.</li>
<li>
Handle incoming phone calls, emails, and inquiries, directing them to the appropriate departments.</li>
<li>
Coordinate meeting room bookings and support with basic office administration tasks.</li>
<li>
Assist with resident requests and liaise with building management for any service requirements.</li>
<li>
Ensure security and visitor protocols are followed, including registration and access control.</li>
</ul>
As an Office Receptionist, we expect from you:<ul>
<li>
Previous experience in a receptionist or front-office role, ideally within corporate offices, luxury hospitality, or premium real estate.</li>
<li>
Professional appearance and polished communication skills in English (additional languages are an advantage).</li>
<li>
Strong interpersonal skills with a natural ability to connect with people from diverse backgrounds.</li>
<li>
Proficiency in Microsoft Office Suite and comfort with office systems/booking tools.</li>
<li>
Highly organised, detail-oriented, and able to manage multiple tasks efficiently.</li>
<li>
Positive attitude, reliability, and a strong sense of responsibility as a brand ambassador.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Office Receptionist

IZIL Beauty

Job Title: Spa ReceptionistDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerRole OverviewThe Spa Receptionist is the first point of contact for clients, responsible for providing a warm welcome, handling reservations, and ensuring a seamless guest experience.This role requires strong customer service skills, organization, and the ability to manage administrative tasks efficiently. The Spa Receptionist will contribute to maintaining the spa&rsquo;s professional image and delivering an outstanding client experience.Key Responsibilities Guest Relations &amp; Customer Service &#61623; Greet clients warmly and confirm their scheduled treatments or services. &#61623; Provide guidance on spa procedures and answer client inquiries in a professional manner. &#61623; Inform clients about promotions, discounts, and new beauty products available. &#61623; Obtain and document guest feedback regarding treatments and overall experience. &#61623; Assist in resolving customer complaints and escalate issues as needed. Front Desk &amp; Administrative Duties &#61623; Open and close the spa at designated times. &#61623; Maintain a clean and organized reception area. &#61623; Handle incoming calls, provide accurate information, and confirm appointments. &#61623; Manage the visitor register to track daily spa visitors. &#61623; Schedule and update client appointments, ensuring smooth workflow for service providers. &#61623; Notify spa staff of last-minute cancellations or walk-in clients. &#61623; Maintain an up-to-date register of loyal and long-term clients. Spa Receptionist Financial &amp; Inventory Management &#61623; Process client payments for services and products. &#61623; Handle petty cash requests and deposits as needed. &#61623; Ensure proper handover of cash, client records, and shift reports before leaving work. &#61623; Check inventory levels and place orders with the Inventory Controller when necessary.Marketing &amp; Promotions &#61623; Assist in developing and implementing promotional events to attract new clients. &#61623; Educate clients on beauty products and recommend suitable treatments based on their needs. &#61623; Promote available spa services and loyalty programs to enhance customer engagement. Compliance &amp; Team Collaboration &#61623; Attend and actively participate in staff meetings and training sessions. &#61623; Maintain punctuality for appointments, meetings, and team functions. &#61623; Adhere to company grooming and uniform standards. &#61623; Follow standard operating procedures (SOP) and ensure compliance with company policies.Qualifications &amp; Experience Education &amp; Certifications &#61623; High school diploma or equivalent (additional qualifications in hospitality or administration are a plus). &#61623; Knowledge of spa or wellness services is an advantage. Skills &amp; Competencies &#61623; Strong interpersonal and communication skills. &#61623; Excellent organizational and time management abilities. &#61623; Ability to multitask and work efficiently under pressure. &#61623; Proficiency in using appointment booking software and Microsoft Office applications.Spa Receptionist &#61623; Self-motivated and able to work independently or as part of a team. Personal Attributes &#61623; Positive Attitude: Approachable and friendly demeanor. &#61623; Customer-Focused: Passion for delivering high-quality service. &#61623; Adaptability: Ability to respond to different work situations effectively. &#61623; Professionalism: High grooming and presentation standards. &#61623; Team Player: Works collaboratively with colleagues to ensure smooth operations.Why Join Us? As a Spa Receptionist, you will play a crucial role in creating a welcoming and relaxing environment for clients. This role offers opportunities for professional growth, teamwork, and contributing to a luxury spa experience. If you have a passion for customer service and organization, we invite you to be part of our team. This job description outlines the key responsibilities and expectations for the Spa Receptionist role. Additional duties may be assigned based on business needsJob Type: Full-timePay: AED4,000.00 per month

Spa Receptionist -Female

STEEL HUB HEAVY EQUIPMENT & MACHINERY SPARE PARTS TRADING LLC

Position Title: ReceptionistCompany: STEEL HUB HEAVY EQUIPMENT &amp; MACHINERY SPARE PARTS TRADING LLCReporting to: HR &amp; Operations ManagerLocation: Dubai &ndash; Office Based at International Business TowerJob Summary: The Receptionist serves as the first point of contact for McCoin Virtual Assets LLC Ensuring a professional and welcoming environment for visitors, clients and employees. This role is responsible for managing front-desk operations, handling communications, and providing administrative support to ensure the smooth day-to-day functioning of the office.Key Responsibilities:Front Desk &amp; Visitor Management:<ul><li>Greet and welcome visitors in a professional, courteous manner.</li></ul><ul><li>Manage the visitor logbook and ensure security protocols are followed.</li></ul><ul><li>Answer, screen, and forward incoming calls promptly and professionally.</li></ul><ul><li>Handle incoming and outgoing correspondence, including couriers and deliveries.</li></ul>Administrative Support: <ul><li>Maintain reception area and meeting rooms to ensure cleanliness and readiness at all times.</li></ul><ul><li>Assist in scheduling and coordinating meetings, appointments, and conference room bookings.</li></ul><ul><li>Support HR and Operations with clerical duties such as filing, data entry, scanning, and document organization.</li></ul><ul><li>Prepare and distribute internal communications, notices, and announcements when required.</li></ul>Office Coordination: <ul><li>Coordinate with suppliers and service providers for office maintenance and supplies.</li></ul><ul><li>Monitor inventory of office materials (stationery, pantry items, etc.) and prepare purchase</li></ul>requests.<ul><li>Assist with employee onboarding logistics (access cards, desk setup, welcome materials).</li></ul><ul><li>Support event coordination such as company gatherings, meetings, and training sessions.</li></ul>Customer &amp; Guest Relations: <ul><li>Provide basic information to clients and guests regarding McCoin&rsquo;s services when needed.</li></ul><ul><li>Maintain a professional image aligned with the company&rsquo;s brand and values.</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s degree or Diploma in Business Administration or related field.</li></ul><ul><li>Minimum 1&ndash;2 years of experience as a Receptionist, Administrative Assistant, or similar</li></ul>role.<ul><li>Excellent communication and interpersonal skills.</li></ul><ul><li>Strong organizational and multitasking abilities.</li></ul><ul><li>Proficiency in Microsoft Office (Word, Excel, Proton) and office equipment (printers,</li></ul>scanners, etc.).<ul><li>Professional appearance and demeanor.</li></ul><ul><li>Fluent in English; additional language skills are a plus.</li></ul>Job Type: Full-timePay: From AED3,000.00 per month

Receptionist

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
<ul><li>
To promote efficiency, confidence, courtesy and an extremely high standard of social skills</li><li>
To generally promote and ensure good inter-departmental relations</li><li>
Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity</li></ul><ul><li>
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues</li><li>
Be available for guests at all times</li><li>
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment</li><li>
To take time and get to know the guests, and to be committed to service excellence.</li><li>
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.</li><li>
To take time and get to know the guests, and to be committed to service excellence.</li><li>
To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.</li></ul> 

Qualifications 
<ul><li>
Atleast one year experience in the same position</li><li>
4 or 5 stars hotel experience is preferred</li><li>
Good communication skills</li><li>
Gradudate of hospitality management</li></ul> 

Additional Information 
Directly opposite to The Dubai Mall, the iconic Burj Khalifa, 10 minutes walk to the Dubai Metro Station and within a few minutes&rsquo; drive to DIFC, World Trade Centre and just 15 minutes&rsquo; drive from Dubai International Airport, Swissotel Al Murooj is located in downtown Dubai, one of the city&rsquo;s favoured destinations for business or leisure.</div>

Guest Relations Hostess

Hyde Park Hotel

Job Title: Night Shift Receptionist (Own Visa Holders Only)Company: Naif Fort HotelLocation: Naif, Deira &ndash; Dubai, UAEEmployment Type: Full-timeJob SummaryUrgently required experienced Night Shift Receptionist for Naif Fort Hotel, Deira. Candidates must have their own valid UAE residence visa.Key Responsibilities<ul><li>Welcome and assist guests during night hours</li></ul><ul><li>Handle check-in/check-out procedures</li></ul><ul><li>Manage reservations, phone calls, and guest requests</li></ul><ul><li>Coordinate with housekeeping and security team</li></ul><ul><li>Perform night audit and prepare handover reports</li></ul><ul><li>Ensure guest safety and resolve any issues professionally</li></ul><ul><li>Cash handling and basic administrative tasks</li></ul>Requirements<ul><li>Must have own valid UAE residence visa.</li></ul><ul><li>Minimum 1&ndash;2 years experience as hotel receptionist (2-3 star hotel preferred)</li></ul><ul><li>Fluent in English</li></ul><ul><li>Arabic speaking is highly preferred</li></ul><ul><li>Hindi/Urdu is an advantage</li></ul><ul><li>Pleasant personality and excellent customer service skills</li></ul><ul><li>Can join immediately or within 1 week</li></ul><ul><li>Knowledge of Win-cloud or similar hotel software is a plus</li></ul><ul><li>Well-groomed and presentable</li></ul>Job Type: Full-timePay: Up to AED2,200.00 per month

Front Desk Receptionist

Noir KSA

&gt;&gt;&gt; PLEASE DO NOT APPLY IF YOU ARE NOT WILLING TO RELOCATE TO RIYADH, SAUDI ARABIA &lt;&lt;&lt;Job Title: Hostess / Receptionist Salary: AED 3,500 - AED 4,500 Plus FREE shared room accommodation, to and from work transportation, and 1 duty mealPlace of Work: Riyadh, Saudi ArabiaCompany: www.noircafe.saJob Summary: The Hostess/Receptionist is the first and last impression of our luxury cafe. This role is crucial for establishing a welcoming, sophisticated atmosphere by managing guest flow, handling all reservations and inquiries, and ensuring every visitor receives personalized, five-star service from the moment they arrive. You are the face and voice of our premium brand.Responsibilities:<ul><li>Provide a consistently warm, professional, and genuinely five-star welcome and farewell to all arriving and departing guests.</li><li>Manage the reservation system and waitlist with precision, efficiently seating guests while accurately communicating expected waiting times.</li><li>Serve as the main communication point for the cafe, answering phone calls, handling inquiries, and accurately taking reservations.</li><li>Control the flow of guests into the dining area to ensure balanced workload distribution for servers and maintaining safety standards.</li><li>Maintain an immaculate appearance of the reception area, entrance, and waiting lounge, ensuring all menus and promotional materials are current and presentable.</li><li>Escort guests to their tables, present menus, and proactively inform servers of any special occasions or requirements (e.g., allergies, VIPs).</li><li>Handle and resolve minor guest concerns related to seating or reservations, escalating complex issues immediately to the Supervisor or Manager.</li><li>Assist with light administrative duties such as filing, organizing correspondence, and preparing daily reservation reports.</li><li>Act as a brand ambassador, maintaining an elegant and professional demeanor in dress code and grooming at all times.</li><li>Manage and communicate accurate information on the cafe's offerings, promotions, and special events to inquiring guests.</li></ul>Requirements:<ul><li>Previous experience (1 year minimum) in a high-end hospitality, fine dining, or luxury retail environment. Must possess an impeccable, polished personal appearance and professional demeanor suitable for a luxury brand.</li><li>Exceptional communication and interpersonal skills with a strong focus on phone etiquette and guest relations. Ability to proficiently use reservation software (e.g., OpenTable, SevenRooms) and manage waiting lists efficiently.</li><li>Fluency in English is required to communicate effectively with an international clientele and management. Proficiency in Arabic is highly advantageous for serving local guests and enhancing overall service.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,500.00 per monthApplication Question(s):<ul><li>NOTE: This job post is for Riyadh, Saudi Arabia. CV with photo is required when applying.</li><li>In which country are you currently located?</li><li>Which country are you from? (Nationality)</li><li>What is your age now? / How old are you?</li><li>What is your height? / How tall are you?</li><li>If selected for this role, are you willing to be assigned to Riyadh, Saudi Arabia?</li><li>If selected for this role, after how many days can you join our company?</li><li>Have you read and accept the job description and salary details that we mentioned for this role?</li></ul>

Luxury Cafe Hostess / Receptionist - FEMALE ONLY (For Riyadh, KSA)

The Meydan Hotel

<div>
 
 
 About The Job
 
 
 
 Shaped in the form of a wave in motion, The Meydan Hotel is designed for urban elegance. Within fifteen minutes of the airport and close to the heart of the city, the hotel combines contemporary luxury with exceptional dining options, an outstanding infinity pool and a world-class golfing range
 
 
 
 
 
 
 About The Role
 
 
 
 As Guest Service Executive, you will be the face of The Meydan Hotel, providing a warm and professional welcome to all guests and visitors. In this pivotal role, you are responsible for handling check-in and check-out procedures, managing guest inquiries both in person and over the phone, and ensuring a seamless guest experience from arrival to departure. The Front Desk Receptionist
 
 
 
 
 
 
 Key Duties and Responsibilities
 
 
 <ul>
 <li>
 Greet guests upon arrival and provide prompt, courteous assistance.
 </li>
 <li>
 Handle guest check-in and check-out processes efficiently.
 </li>
 <li>
 Maintains accurate guest records and upholds the highest standards of service and hospitality in every interaction.
 </li>
 <li>
 Responds to guest inquiries in a timely manner.
 </li>
 <li>
 Coordinate with housekeeping, concierge, and other departments to ensure guest needs are met.
 </li>
 <li>
 Maintain a tidy and organized front desk area.
 </li>
 <li>
 Process payments and issue room keys while adhering to security protocols.
 </li>
 <li>
 Address guest concerns or complaints professionally and escalate as necessary.
 </li>
 <li>
 Provide information about hotel amenities, services, and local attractions.
 </li>
 </ul>
 
 
 
 
 
 Skills and Experience Required
 
 
 <ul>
 <li>
 Previous experience in front desk, receptionist, or customer service role within the hospitality industry is highly preferred.
 </li>
 <li>
 Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests of diverse backgrounds.
 </li>
 <li>
 Strong organizational and multitasking abilities to manage a fast-paced front desk environment.
 </li>
 <li>
 Proficiency in hotel property management systems, particularly familiarity with Opera Cloud, as well as standard office software (e.g., MS Office Suite).
 </li>
 <li>
 Demonstrated ability to resolve guest issues calmly and efficiently, ensuring guest satisfaction.
 </li>
 <li>
 Attention to detail with a commitment to maintaining accurate guest records and upholding confidentiality.
 </li>
 <li>
 Positive attitude, polished appearance, and a genuine passion for delivering exceptional service.
 </li>
 <li>
 Flexibility to work various shifts, including evenings, weekends, and holidays as required by hotel operations.
 </li>
 <li>
 Knowledge of local attractions and the ability to provide recommendations to guests is an added advantage.
 </li>
 <li>
 Team player with a strong sense of responsibility and reliability.
 </li>
 </ul>
 
 
</div>

Guest Service Executive

Explore 1106+ Guest relations receptionist in Dubai this December. Find roles across top companies and apply now to boost your career.