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guest relations receptionist

FMP Homes Real Estate Management

Job Title: Check-in &amp; Guest Relations Associate (On-site)Location: Dubai, UAEAbout Us: At Sejourne Holiday Homes, we pride ourselves on delivering exceptional guest experiences. We are looking for a reliable and customer-oriented individual to join our team as an on-site Check-in &amp; Guest Relations Associate (Male )Job Responsibilities:<ul><li>Welcome and meet guests on-site during check-in and check-out.</li><li>Conduct property inspections before guest arrival and after check-out.</li><li>Ensure the property is in perfect condition and ready for guests.</li><li>Assist guests with queries, provide local information, and address concerns promptly.</li><li>Coordinate with housekeeping and maintenance teams when required.</li><li>Maintain a professional and friendly demeanor, ensuring guest satisfaction at all times.</li></ul>Requirements:<ul><li>Previous experience in hospitality, customer service, or a related field preferred.</li><li>Strong communication and interpersonal skills.</li><li>Professional appearance and positive attitude.</li><li>Ability to manage time efficiently and handle multiple tasks.</li><li>Flexibility to work evenings, weekends, and holidays as per guest schedules.</li><li>Valid Automatic UAE driving license (preferred).</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>A dynamic and supportive work environment.</li></ul>If you are passionate about hospitality and enjoy creating memorable guest experiences, we would love to hear from you!Job Type: Full-timePay: From AED3,000.00 per monthExpected Start Date: 01/09/2025

Check in & Guest Relations Associate (Onsite)

Mint Stay Homes Rental LLC

Mint Stay is hiring a Guest Relations Executive (GRE) to accommodate our guests check-ins and look after them throughout their stay to ensure they have the best experience.Applicant MUST:<ul><li>Have guest relations experience within a holiday home operator in the UAE</li><li>Have a UAE driving license</li><li>Have Dubai work experience</li></ul>Applicants that do not meet these criteria will be disqualified.Responsibilities:<ul><li>Liaising with the housekeeping and maintenance teams to ensure all properties are ready for guests and are always at their mint condition</li><li>Reviewing the guests arrival and departure lists daily</li><li>Meeting &amp; greeting guests on their arrival; and making sure they have a smooth departure</li><li>Collaborating effectively with members of the concierge and security of the properties</li><li>Making sure all guests needs are fulfilled</li><li>Overseeing guest experience throughout their stay from arrival to departure</li><li>Handling all challenging situations and issues in the properties that could occur during guests stays</li><li>Managing difficult communications with valued guests who are unsatisfied with our service, product or resolution offered</li><li>Prioritizing tasks and communicate effectively with colleagues which is essential for the daily running of the operation</li><li>Working on other tasks or ad-hoc projects/activities as required</li></ul>Skills &amp; Experience&middot; Experience in guest relations roles within a holiday home operator in the UAE (applicant with no such experience will be disqualified)&middot; Ability to work in shifts based on rotating daily roster, including on weekends and holidays&middot; UAE Driving license is a must&middot; Dubai work experience is a must&middot; Fluent English speaking is mandatory&middot; Arabic speaking is a plus&middot; Ability to solve tough problems on the fly&middot; Ability to handle pressure&middot; Ability to prioritize and manage multiple tasks at the same time&middot; Attentive to detail and very well organizedJob Type: Full-timeApplication Question(s):<ul><li>Do you have a valid driver's license in the UAE?</li><li>Do you have work experience in Dubai?</li></ul>

Guest Relations Executive (GRE) for Holiday Homes

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent Arabic &amp; English (Mandatory)About the RoleWe&rsquo;re seeking a presentable, confident, and guest-focused Guest Relations Executive to be the face of our luxury holiday homes. If you have a passion for hospitality, an eye for detail, and a talent for keeping guests happy &mdash; this role is made for you!Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>Female candidates only</li><li>Fluent in Arabic &amp; English (spoken &amp; written)</li><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Presentable, confident, and guest-oriented personality</li><li>Excellent communication &amp; problem-solving skills</li><li>Flexible with working schedules (evenings, weekends, holidays if required)</li><li>Ability to remain calm under pressure &amp; resolve issues on the spot</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a young, energetic, and supportive team Career growth opportunities in hospitality &amp; guest experienceHow to Apply Send your CV + recent photo to [Your Email/WhatsApp]. Only shortlisted candidates will be contacted for an interview.Your role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED3,500.00 - AED6,000.00 per month

Guest Relations Executive (Female Only)

Jumeirah

<div>
 
 
 
 About Jumeirah:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job&nbsp;
 
 
 
 An exciting opportunity has arisen for a
 
 
 Guest Services Executive &ndash; Guest Relations
 
 
 to join
 
 
 Jumeirah Mina Al Salam
 
 
 .&nbsp;
 
 
 The main duties and responsibilities of this role include:&nbsp;
 
 
 <ul>
 <li>
 Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
 </li>
 <li>
 Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
 </li>
 <li>
 Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
 </li>
 <li>
 Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
 </li>
 <li>
 Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 1-2 years of experience in customer service or front desk roles within the hospitality industry.&nbsp;
 </li>
 <li>
 Bachelor's degree in hospitality management, Business Administration, or a related field.&nbsp;
 </li>
 <li>
 Leadership and team management skills&nbsp;
 </li>
 <li>
 Detail orientated&nbsp;
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam

Marriott International

<div>
 
 Additional Information
 
 European Language Speaker
 
 
 
 Job Number
 
 25137297
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Grosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Assistant

INDUS JEWELLERS L.L.C

<ul><li>Greet and welcome guests/clients in a warm, professional manner.</li><li>Assist visitors by providing accurate information about products, services, and facilities.</li><li>Handle incoming calls, emails, and queries with courtesy and efficiency.</li><li>Maintain a positive and professional company image at all times.</li><li>Support sales and marketing teams in client coordination and appointment scheduling.</li><li>Manage guest feedback and escalate concerns to relevant departments for resolution.</li><li>Engage with customers to understand their needs and recommend suitable products.</li><li>Achieve individual and store sales targets consistently.</li><li>Build and maintain long-term relationships with clients through excellent service.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,250.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li><li>Hindi (Required)</li><li>Nepal ( Optional ) (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Guest Relation Executive / Sales Executive ( Female )

Hyatt Vacation Ownership

<div><h3 class="jobSectionHeader">Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.</h3><h1 class="jobSectionHeader">
Marketing Receptionist (Emirati National)</h1>
POSITION SUMMARY
 Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness. Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<h1 class="jobSectionHeader">
CRITICAL TASKS</h1>
Safety and Security<ul><li>
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li></ul>
 Policies and Procedures<ul><li>
Maintain confidentiality of proprietary materials and information.</li><li>
Protect the privacy and security of guests and coworkers.</li><li>
Follow company and department policies and procedures.</li><li>
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li><li>
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li><li>
Perform other reasonable job duties as requested by Supervisors.</li></ul>
Guest Relations<ul><li>
Address guests' service needs in a professional, positive, and timely manner.</li><li>
Thank guests with genuine appreciation and provide a fond farewell.</li><li>
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li><li>
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li><li>
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.</li><li>
Assist other employees to ensure proper coverage and prompt guest service.</li></ul>
Communication<ul><li>
Speak to guests and co-workers using clear, appropriate and professional language.</li><li>
Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.</li><li>
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.</li><li>
Talk with and listen to other employees to effectively exchange information.</li></ul><h1 class="jobSectionHeader">
Marketing Receptionist Job Family: Receptionist</h1><ul><li>
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li><li>
Working with Others</li><li>
Support all co-workers and treat them with dignity and respect.</li><li>
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li><li>
 Physical Tasks</li><li>
Enter and locate work-related information using computers and/or point of sale systems.</li><li>
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Computers/Software</li><li>
Transmit information or documents using a computer.</li><li>
Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests.</li><li>
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.</li><li>
Input Leads from all sources to Goldmine system.</li><li>
Replace to other MKT administrators.</li><li>
Export data the TM&rsquo;s and SE&rsquo;s bookings from OTM.</li><li>
Weekly and daily new OTM reports.</li><li>
Update successful tours to owners on OTM system.</li><li>
Assist the Marketing Executive with the implementation of marketing programs.</li><li>
To maintain filing system</li><li>
Co-ordinate appointments</li><li>
To receive and respond to correspondence from Direct Mail programs</li><li>
To liaise with marketing companies to support local and regional marketing programs</li></ul>
 Office Equipment<ul><li>
Transmit information or documents using mail, or facsimile machine.</li><li>
Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals.</li></ul><div><h1 class="jobSectionHeader"> 
CRITICAL COMPETENCIES</h1></div>
Marketing Receptionist Job Family: Receptionist
 Analytical Skills
 Computer Skills
 Learning
 Decision-Making
Interpersonal Skills
Customer Service Orientation Interpersonal Skills
Team Work
Diversity Relations
Communications
Listening
English Language Proficiency Communication
Telephone Etiquette Skills
Applied Reading
Writing
Personal Attributes
Dependability
Integrity
Stress Tolerance
Positive Demeanor
Presentation
Adaptability/Flexibility
Organization
Detail Orientation
Multi-Tasking
Time Management
Planning and Organizing
General Administration
Typing
Computer Software Microsoft Office
PREFERRED QUALIFICATIONS
Education
High school diploma/G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</div>

Marketing Receptionist (Emirati National)

Explore 670+ Guest relations receptionist in Dubai this September. Find roles across top companies and apply now to boost your career.