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business development representative

guest relations representative

The First Group Hospitality

<div>Overview:

Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.<div>
About The First Group Hospitality</div><div> 
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div> 
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div> 
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
Job Summary:</div><div>
A Guest Relations Supervisor is responsible for managing the guest experience and ensuring that guests have a pleasant and enjoyable stay at a hotel or resort. They oversee a team of guest relations staff and work closely with other departments to ensure that guests' needs are met.</div><div></div><div> 
Responsibilities:</div><ul><li>
Managing the guest relations team and ensuring that all staff are trained and motivated to provide excellent customer service</li><li>
Overseeing the daily operations of the guest relations desk, including guest check-in and check-out, room assignments, and handling guest complaints and requests</li><li>
Monitoring guest satisfaction levels and taking appropriate action to address any issues or concerns</li><li>
Providing recommendations to guests for local attractions, restaurants, and other activities</li><li>
Collaborating with other departments, such as housekeeping and maintenance, to ensure that guests' needs are met in a timely and efficient manner</li><li>
Developing and implementing guest relations policies and procedures</li><li>
Assisting with the planning and execution of special events and activities, such as weddings and corporate meetings</li><li>
Maintaining guest relations records and generating reports on guest satisfaction levels and trends</li><li>
Handling billing disputes and ensuring that guest accounts are accurate and up-to-date</li><li>
Maintaining a professional appearance and demeanor at all times</li></ul>
Desired Skill &amp; Expertise:
<div>
Skills and Qualifications:</div><ul><li>
Bachelor's degree in hospitality management or related field; relevant work experience may be substituted for formal education</li><li>
Previous experience in guest relations, with a strong track record of providing excellent customer service</li><li>
Strong interpersonal and communication skills, with the ability to effectively communicate with guests and staff at all levels</li><li>
Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks simultaneously</li><li>
Knowledge of hotel operations, including front desk procedures, housekeeping, and maintenance</li><li>
Proficient in Microsoft Office and other computer applications used in hospitality management</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as needed</li><li>
Strong problem-solving and decision-making skills, with the ability to resolve conflicts and handle emergency situations in a calm and effective manner</li><li>
Ability to maintain a high level of professionalism and confidentiality at all times</li></ul></div>

Guest Relations Supervisor

Aurora Stays Holiday Homes Rental LLC

Holiday Homes Manager &amp; Guest Relations Officer About Aurora: Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.Responsibilities:Operations &amp; Management: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.Guest Relations: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.Booking &amp; Reservations: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.Feedback Handling: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.Team Collaboration: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.The ideal candidate will have the following:<ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul>What We Offer at Aurora:Competitive Salary: A market-aligned compensation package that recognizes your experience and skills.Flexible Work Schedule: The possibility for flexible working hours ensuring a work-life balance.Career Growth: Opportunities for personal and professional development in a rapidly-growing company.Dynamic Work Environment: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.Training Programs: Access to training sessions, workshops, and seminars to enhance job-related skills.Team Building: Regular team outings, dinners, and events to foster teamwork.Strategic Location: Work in the heart of Dubai, close to public transport and major attractions.Supportive Management: A management team that prioritizes employee well-being, feedback, and continuous improvement.Vacation &amp; Time Off: Generous annual leave policy, including holidays, sick leave, and personal days.Job Type: Full-timeApplication Question(s):<ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul>Experience:<ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

IIQAF

<div>Location: Dubai, UAE 
Industry: Construction 
Job Type: Full-Time 
Salary: AED 7,500 &ndash; AED 8,000 per month
<h3 class="jobSectionHeader">Job Overview</h3>
IIQAF Group is seeking a professional and customer-focused Guest Relations Officer to manage client interaction and front-facing services within our construction projects and corporate offices in Dubai. The ideal candidate will act as the primary point of contact for visitors, clients, contractors, and stakeholders, ensuring a positive and professional company image.
This role is ideal for candidates searching for Guest Relations Officer jobs in Dubai, Client Relations Officer UAE, Front Office Construction jobs, or Customer Service Officer &ndash; Construction Industry.
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Greet and assist clients, visitors, contractors, and stakeholders professionally</li><li>
Manage front desk operations and corporate reception activities</li><li>
Handle client inquiries, complaints, and service requests efficiently</li><li>
Coordinate meetings between project managers, engineers, and clients</li><li>
Maintain visitor logs, access records, and site entry documentation</li><li>
Support customer satisfaction initiatives and client relationship management</li><li>
Assist in organizing corporate events, project meetings, and site visits</li><li>
Ensure compliance with company policies and site security procedures</li></ul>
<h3 class="jobSectionHeader">Required Skills &amp; Qualifications</h3>
<ul><li>Proven experience as a Guest Relations Officer, Client Relations Officer, or Front Office Executive</li><li>
Background in construction, real estate, or corporate environments preferred</li><li>
Excellent communication and interpersonal skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Professional appearance and presentation skills</li><li>
Ability to handle high-profile clients and VIP visitors</li></ul>
<h3 class="jobSectionHeader">Preferred Qualifications</h3>
<ul><li>Experience in construction project offices or developer companies in UAE</li><li>
Knowledge of CRM systems and customer service tools</li><li>
Multilingual skills (Arabic is an advantage)</li></ul>
<h3 class="jobSectionHeader">Why Join IIQAF Group</h3>
<ul><li>Competitive salary: AED 7,500 &ndash; AED 8,000 per month</li><li>
Professional corporate role within Dubai&rsquo;s growing construction sector</li><li>
Opportunity to work with high-profile projects and clients</li><li>
Career growth in client relations and corporate services</li><li>
Structured and supportive work environment</li></ul></div>

Guest Relations Officer

TASC Outsourcing

<div>
 <ul>
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 Role - Guest Relations Officer
 
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 Location - Across Dubai
 
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 Salary - 3000-4000 AED+Transportation
 
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 Type - Outsourced
 
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 Contract - Long Term
 
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 Working days/Time - 6 days working(Rotational Shift)Night Shift
 
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 Key Responsibilities
 
 
 Customer Engagement
 
 <ul>
 <li>
 Approach and engage customers to promote games and activities.
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 Explain game rules, features, and prize structures clearly.
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 Encourage participation and upsell gaming packages or promotions.
 </li>
 </ul>
 
 Sales &amp; Promotion
 
 <ul>
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 Achieve daily participation and revenue targets.
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 Promote ongoing offers, events, and loyalty programs.
 </li>
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 Assist in promotional campaigns and special events.
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 </ul>
 
 Operational Support
 
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 Ensure gaming areas are clean, organized, and visually appealing.
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 Support basic setup and monitoring of gaming stations.
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 Coordinate with the operations team to ensure smooth functioning of games.
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 </ul>
 
 Customer Service
 
 <ul>
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 Address customer inquiries and provide assistance when required.
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 Handle minor concerns professionally and escalate issues if needed.
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 Ensure customers have a positive and memorable experience.
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 </ul>
 
 Regards
 
 
 TASC Recruitment Team
 
</div>

Marriott International

<div>Additional Information 
Job Number26020297 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Dubai The Palm, Palm Jumeirah, P.O. Box 53809, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>La premi&egrave;re impression fait toute la diff&eacute;rence. Lorsque les clients arrivent &agrave; nos h&ocirc;tels, nous souhaitons que la premi&egrave;re impression qu&rsquo;ils ont soit m&eacute;morable. Il en va de m&ecirc;me pour leur d&eacute;part. Lors du d&eacute;part des clients, nous voulons qu&rsquo;ils partent le sourire aux l&egrave;vres et avec le sentiment que nous avons pris soin d&rsquo;eux tout au long de leur s&eacute;jour. Nous souhaitons cr&eacute;er une exp&eacute;rience m&eacute;morable et unique du d&eacute;but &agrave; la fin. Nos experts &agrave; l&rsquo;accueil des clients prennent l&rsquo;initiative d&rsquo;offrir une vaste gamme de services qui leur permettent de guider les clients lors de leur arriv&eacute;e et de leur d&eacute;part. Ils sont capables d&rsquo;accomplir les t&acirc;ches n&eacute;cessaires et de se d&eacute;placer dans leur environnement. Qu&rsquo;ils effectuent des t&acirc;ches op&eacute;rationnelles, r&eacute;pondent aux demandes des clients, produisent des rapports ou partagent les points d&rsquo;int&eacute;r&ecirc;t de la r&eacute;gion, l&rsquo;expert &agrave; l&rsquo;accueil des clients fait en sorte que toutes les transactions font partie int&eacute;grante de l&rsquo;exp&eacute;rience. 
<div></div>
Peu importe le poste que vous occupez, certains aspects sont essentiels &agrave; notre succ&egrave;s : cr&eacute;er un lieu de travail s&ucirc;r, respecter les politiques et proc&eacute;dures de l&rsquo;entreprise, respecter la confidentialit&eacute;, prot&eacute;ger les actifs de l&rsquo;entreprise, respecter les normes de qualit&eacute;, faire preuve de professionnalisme en ce qui a trait &agrave; votre uniforme, votre apparence et votre mani&egrave;re de communiquer. Les experts &agrave; l&rsquo;accueil des clients seront debout et se d&eacute;placeront (&ecirc;tre debout, &ecirc;tre assis ou se d&eacute;placer pendant une p&eacute;riode prolong&eacute;e) et adopteront une approche pratique &agrave; leur travail (d&eacute;placer, soulever, transporter, pousser et tirer des objets pesant au plus 23 kg sans aide et des objets pesant plus de 34 kg avec de l&rsquo;aide. Bien s&rsquo;acquitter de ces t&acirc;ches (et d&rsquo;autres t&acirc;ches normales demand&eacute;es) est essentiel pour les experts &agrave; l&rsquo;accueil des clients afin que nous offrions un excellent service &agrave; nos clients et contribuions positivement aux affaires de l&rsquo;entreprise en tout temps. 
<div></div>
APTITUDES DESEABLES 
<div></div>
Educaci&oacute;n:T&iacute;tulo de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educaci&oacute;n General 
<div></div> 
(General Educational Development, GED). 
<div></div>
Experiencia laboral af&iacute;n:No se requiere experiencia laboral af&iacute;n. 
<div></div>
Experiencia como supervisor:No se requiere experiencia como supervisor. 
<div></div>
Licencia o certificaci&oacute;n:Ninguna</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Alliant un charme intemporel &agrave; un esprit d'avant-garde, l'enseigne St. Regis Hotels &amp; Resorts propose des exp&eacute;riences exceptionnelles dans plus de 50 h&ocirc;tels et resorts de luxe &agrave; travers le monde. Depuis le premier h&ocirc;tel St. Regis &agrave; New York, fond&eacute; par John Jacob Astor IV &agrave; l'aube du XXe si&egrave;cle, l'enseigne n'a cess&eacute; d'offrir &agrave; sa client&egrave;le un service personnalis&eacute;, impeccable et pr&eacute;venant, gr&acirc;ce &agrave; son personnel bienveillant qui associe le raffinement classique &agrave; la sensibilit&eacute; moderne, et &agrave; son service de majordome exclusif. Nous vous invitons &agrave; parcourir nos offres d'emploi. En int&eacute;grant l'&eacute;quipe St. Regis, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. Choisissez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de donner un sens &agrave; votre vie professionnelle, de faire partie d'une incroyable &eacute;quipe internationale et de devenir la meilleure version de vous-m&ecirc;me.</div></div>

Guest Arrival Expert

AMAN Group Sarl

<div>Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.
Role
The General Manager holds full accountability for the successful pre-opening, launch and ongoing operation of Aman Maldives. This pivotal role requires a seamless transition between two distinct environments:
<ul><li>Project Leadership (Dubai): Acting as the operational representative during the critical development phase, ensuring design, technical services and procurement align with Aman&rsquo;s operational standards.
</li><li>Property Leadership (Maldives): Relocating to the island to lead the resort opening, establishing the service culture and managing the property&rsquo;s commercial and operational performance.
</li></ul>Reporting to the Managing Director APAC, the General Manager Aman Maldives will oversee all aspects of the guest experience, asset management and island logistics, ensuring Aman Maldives establishes itself as the preeminent ultra-luxury destination in the region.
Responsibilities
Phase I: Pre-Opening &amp; Development (Dubai based)
<ul><li>Project &amp; Technical Coordination: Collaborate closely with Pre-Opening, Development, Technical Services and Design teams. Review architectural plans and spatial layouts to ensure operational efficiency, guest privacy and back-of-house flow meet brand specifications.
</li><li>Operational Readiness &amp; Critical Path: Own the pre-opening critical path. Monitor construction milestones, installation of IT/AV systems and security commissioning. Identify risks and escalate delays to stakeholders to ensure a timely handover.
</li><li>Procurement Strategy: Engage in the procurement of Operating Supplies &amp; Equipment (OS&amp;E) and Furniture, Fixtures &amp; Equipment (FF&amp;E). In connection with the Pre-Opening team manage the logistics of importing luxury goods to a remote island location to ensure all assets are on-site for the soft opening.
</li><li>Regulatory Compliance: Secure all necessary operating licenses, permits and government approvals required by Maldivian law, ensuring full compliance prior to opening.
</li><li>Budgeting &amp; Finance: Construct the pre-opening budget, identifying capital requirements, staffing costs and pre-launch marketing expenses. Ensure rigorous cost control and transparent reporting throughout the development phase.
</li></ul>Phase II: Resort Operations &amp; Culture (Maldives based)
<ul><li>Strategic Leadership: Define and execute the resort&rsquo;s long-term strategic plan. Adapt operations to evolving market conditions while maintaining the integrity of the Aman brand.
</li><li>Guest Experience &amp; Service Excellence: Champion Aman&rsquo;s philosophy of unpretentious luxury. Maintain a highly visible presence, hosting guests with discretion and warmth. Ensure every touchpoint, from arrival to departure, is seamless and personalized.
</li><li>Island Infrastructure Management: Oversee the complex logistics of a self-sufficient island, including power generation, water desalination, staff housing and waste management. Ensure the resort operates sustainably and efficiently in a remote environment.
</li><li>Talent &amp; Culture Building: Build and mentor a high-performing Executive Committee. Foster a workplace culture of respect, resilience and excellence, acknowledging the unique dynamics of a remote team living and working together.
</li><li>Commercial Performance: Drive revenue maximization through strategic room pricing, inventory management and the curation of exceptional F&amp;B and Wellness experiences. Manage the P&amp;L to deliver strong EBITDA margins while preserving the guest experience.
</li><li>Owner &amp; Stakeholder Relations: Serve as the primary liaison with ownership, providing regular updates on financial performance and asset health. Cultivate strong relationships with local government bodies and community partners.
</li></ul>Requirements
<ul><li>Proven track record of managing complex pre-openings, ideally within the Maldives or similar remote island destinations.
</li><li>A strong operational background in managing small to mid‑size ultra‑luxury resorts with a hands‑on leadership style and a passion for delivering exceptional guest experiences.
</li><li>Exceptional financial acumen, with deep experience in budgeting, forecasting and P&amp;L management.
</li><li>Strong crisis management skills and the ability to lead with composure in isolated environments.
</li><li>Sophisticated communication skills, capable of engaging with UHNW individuals and ownership groups.
</li><li>A charismatic ambassador for the resort, upholding the highest standards of personal presentation and embodying Aman&rsquo;s service values.
</li><li>Bachelor&rsquo;s degree in Hospitality or a relevant discipline, a Master&rsquo;s degree is advantageous.
</li><li>Fluency in English is mandatory; knowledge of other languages is a distinct advantage.
</li></ul>Benefits
At Aman Group, we believe that our colleagues are at the core of our success. We offer competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.
<ul><li>Competitive salary and a comprehensive benefits package.
</li><li>Extensive private health insurance, life and personal accident insurance, travel insurance.
</li><li>Access to the Colleague Complimentary Stay Scheme allowing you to explore our Aman and Janu properties and to enjoy discounted rates on Retail, F&amp;B and Spa experiences.
</li><li>Exclusive training and development opportunities supporting your growth with us.
</li></ul>If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.</div>

General Manager - Aman Maldives

I Buy Real Estate 

Job Title: Property Manager &ndash; Holiday HomesLocation: Abu Dhabi, UAEAbout the CompanyI Buy Real Estate is a well-established Abu Dhabi brokerage specializing in luxury and investment properties. Known for market expertise, strong performance, and client-focused service, the company continues to expand its presence in the secondary market and is seeking a high-caliber professional to join its growing team.Job OverviewWe are seeking an experienced Property Manager with expertise in managing holiday homes and short-term rental properties. The role is responsible for overseeing the full operations of holiday homes, ensuring optimal occupancy, high-quality guest experiences, and adherence to Abu Dhabi property laws and tourism regulations. The ideal candidate combines strong operational management skills with a client-focused approach to deliver exceptional service for property owners and guests alike.Key Responsibilities:1. Property &amp; Operations Management<ul><li>Oversee the day-to-day operations of holiday home properties, ensuring smooth check-in, check-out, and guest experiences.</li><li>Maintain property standards, including cleanliness, maintenance, and furnishing, to meet company and hospitality benchmarks.</li><li>Coordinate routine inspections, preventive maintenance, and urgent repairs.</li><li>Monitor property occupancy, rates, and availability to maximize revenue.</li></ul>2. Guest Experience &amp; Client Relations<ul><li>Serve as the main point of contact for guests, addressing inquiries, complaints, and service requests promptly.</li><li>Ensure high levels of guest satisfaction by delivering personalized and professional service.</li><li>Maintain strong relationships with property owners, providing regular updates on property performance, occupancy, and maintenance.</li></ul>3. Marketing &amp; Revenue Optimization<ul><li>Collaborate with marketing teams to promote properties across online booking platforms, social media, and other channels.</li><li>Monitor local market trends, competitor offerings, and pricing strategies to optimize occupancy and rental yields.</li><li>Implement revenue management strategies, including dynamic pricing and seasonal campaigns.</li></ul>4. Compliance &amp; Reporting<ul><li>Ensure all properties comply with Abu Dhabi regulations, including holiday home licensing, Tawtheeq, and other municipal requirements.</li><li>Maintain accurate records of bookings, guest information, maintenance activities, and financial reporting.</li><li>Provide regular performance reports to management, including occupancy rates, revenue, and operational issues.</li></ul>Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Hospitality, Real Estate, or related field preferred.</li><li>Minimum 3 years of experience in property management, with at least 1&ndash;2 years managing holiday homes or short-term rental properties.</li><li>Strong knowledge of Abu Dhabi property laws, rental regulations, and hospitality standards.</li><li>Proven ability to manage operations, guest relations, and vendor coordination effectively.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Proficiency in property management systems, CRM tools, and booking platforms (e.g., Airbnb, Booking.com).</li><li>Highly organized, results-oriented, and able to manage multiple properties simultaneously.</li></ul>Key Performance Indicators (KPIs)<ul><li>Occupancy rates and average nightly rates.</li><li>Guest satisfaction scores and online reviews.</li><li>Revenue per property and overall portfolio performance.</li><li>Timely completion of maintenance and property readiness.</li><li>Compliance with all legal and regulatory requirements.</li></ul>Job Type: Full-time

Property Manager

Explore 248+ Guest relations representative in Dubai this February. Find roles across top companies and apply now to boost your career.

248 guest relations representative jobs In Dubai

Guest Relations Supervisor

Holiday Homes Guest Relations Officer

Guest Relations Officer

Guest Relations Officer

Guest Arrival Expert

General Manager - Aman Maldives

Property Manager