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guest relations representative

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>1-2 years of experience in holiday homes / short-term rentals in Dubai is a plus</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li><li>UAE Drivers License is a plus</li><li>Multi-lingual is a plus</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>Work Location: In person

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

The Meydan Hotel

<div>Duty Manager
 
(20267) 
Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 
Job Summary
The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.
Key Responsibilities
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul>Skills, Experience &amp; Educational Requirements
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li> 
</ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Duty Manager

Marriott International

<div>Additional Information 
Job Number26079869 
Job CategoryLoss Prevention &amp; Security 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Criminal Justice or related major; no experience required.</li></ul>
CORE WORK ACTIVITIES
Supporting Security/Loss Prevention Operations
<ul><li>Assists in the development and implementation of emergency procedures.</li></ul>
<ul><li>Assists in identifying ways to continually improve departmental performance.</li></ul>
<ul><li>Complies with policies on proper investigative procedures for loss of property assets.</li></ul>
<ul><li>Maintains proper documentation of property patrols.</li></ul>
<ul><li>Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Implements action plans to monitor and control risk.</li></ul>
<ul><li>Reports any procedure violations to the appropriate management.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
Assisting in Leading Security/Loss Prevention Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Assists in establishing guidelines and training so employees understand expectations and parameters.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.</li></ul>
<ul><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Helps employees and guests obtain necessary medical attention on a timely basis.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Meets quality standards and customer expectations on a daily basis.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
Conducting Human Resources Activities
<ul><li>Assists in the management of claims by ensuring proper procedures are followed and documented.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.</li></ul>
<ul><li>Administers property policies fairly and consistently.</li></ul>
<ul><li>Certifies security staff in first aid and CPR.</li></ul>
<ul><li>Trains security staff to effectively monitor and protect property assets.</li></ul>
<ul><li>Trains staff on proper patrol procedures.</li></ul>
Additional Responsibilities
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

AsstDir/Mgr-Loss Prevention

Atlantis Resorts

<div>
 ( 20294 )
 
 
 A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
 
 
 The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
 
 
 Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
 
 
 
 About The Role
 
 
 
 Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.
 
 
 As an Agent, Room Reservations you will be responsible for taking reservations for Atlantis The Palm in a proper manner as per the hotel&rsquo;s policies and procedures. You should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.
 
 
 
 About You
 
 
 
 It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.
 
 
 We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
 
 
 With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
</div>

Agent, Room Reservations

Atlantis The Palm

<div>Agent, Restaurant Reservations
 
(20297) 
A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away. 
The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay. 
Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
About The Role
Are you comfortable talking and engaging with guests over the telephone? Are you passionate about restaurants and the hospitality industry giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai. 
As an Agent, Room Reservations you should be a continuous source of information to help and assist all the guests in their needs, as well as replying to all incoming correspondence promptly. You will also assist in preparing reports and supporting the team, respond to incoming calls from the customers to take their orders, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services. 
About You
It is essential that you have previous experience in either a call center, or alternatively, prior work history in the front office, guest relations, club lounge, hotel reservations, or similar environment. Impeccable personal presentation, patient when dealing with guests, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest&rsquo;s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers. 
We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives. 
With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.</div>

Agent, Restaurant Reservations

Autograph Collection

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26087602
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 Dubai Parks &amp; Resorts, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Supporting Developing &amp; Executing Sales Strategies
 
 
 
 <ul>
 <li>
 Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
 </li>
 <li>
 Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
 </li>
 <li>
 Assists with the development and implementation of promotions, both internal and external.
 
 
 </li>
 </ul>
 
 Maximizing Revenue
 
 
 
 <ul>
 <li>
 Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
 </li>
 <li>
 Recommends booking goals for sales team members.
 
 
 </li>
 </ul>
 
 Managing Sales Activities
 
 
 
 <ul>
 <li>
 Monitors all day to day activities of direct reports.
 </li>
 <li>
 Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
 </li>
 <li>
 Participates in sales calls with members of sales team to acquire new business and/or close on business.
 </li>
 <li>
 Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 
 
 </li>
 </ul>
 
 Analyzing &amp; Reporting on Sales and Financial Data
 
 
 
 <ul>
 <li>
 Analyzes market information by using sales systems and implements strategy to achieve property&rsquo;s financial room and catering goals.
 </li>
 <li>
 Assists Revenue Management with completing accurate six period projections.
 </li>
 <li>
 Reviews sales and catering guest satisfaction results to identify areas of improvement.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
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 Executes and supports the company&rsquo;s Customer Service Standards and property&rsquo;s Brand Standards.
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 Participates in and practices daily service basics of the brand.
 </li>
 <li>
 Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
 </li>
 <li>
 Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
 </li>
 <li>
 Gains understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
 
 
 </li>
 </ul>
 
 Building Successful Relationships
 
 
 
 <ul>
 <li>
 Develops and manages relationships with key stakeholders, both internal and external.
 </li>
 <li>
 Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
 </li>
 <li>
 Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
 </li>
 <li>
 Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
 </li>
 <li>
 Utilizes all available on the job training tools for employees.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Sales & Distribution

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