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guest relations representative

Sheraton Jumeirah Beach Resort

<div>
 
 
 Company Description
 
 
 
 Our five-star beach resort, Sheraton Jumeirah Beach Resort, is Dubai's favorite beach haven. The resort offers superb relaxation and leisure facilities, set in the middle of 10,000 square meters of landscaped gardens shaded by palm trees. We feature 256 spacious rooms and suites with excellent views of the sea or The Walk. The resort provides access to Jumeirah Beach, is within walking distance to Dubai Marina, and offers several transportation options for getting around the city. Our guests can enjoy a variety of activities including water sports, Sandy Toes kids' club, Seafield Restaurant, and multiple sports facilities. Additionally, we offer complimentary Wi-Fi, excellent dining options, and a Sheraton Fitness center to ensure a convenient stay.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Guest Relations Agent located in Dubai. The Guest Relations Agent will be responsible for ensuring excellent customer service and guest satisfaction. Day-to-day tasks include welcoming and greeting guests, managing guest check-ins and check-outs, addressing guest inquiries and complaints, coordinating with other departments to meet guest needs, and performing receptionist duties efficiently.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong Communication and Customer Service skills
 </li>
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 Experience in Guest Relations and ensuring Customer Satisfaction
 </li>
 <li>
 Proficient in Receptionist Duties
 </li>
 <li>
 Positive attitude and professional demeanor
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
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 Previous experience in the hospitality industry is a plus
 </li>
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 Fluency in English; knowledge of additional languages is an advantage
 </li>
 </ul>
</div>

Guest Relations Agent

Grand Zor Restaurant L.L.C

We are seeking a passionate and experienced Guest Relations Manager to join our team. The ideal candidate will have a warm personality, strong communication skills, and a proven background in managing guest experiences within a busy restaurant or hospitality environment. You&rsquo;ll be the face of our brand, ensuring every guest leaves with a memorable impression and a desire to return.Key Responsibilities<ul><li>Welcome and engage with guests to ensure an exceptional dining experience.</li><li>Handle guest inquiries, feedback, and complaints with professionalism and efficiency.</li><li>Manage reservations and seating to maximize guest satisfaction and service flow.</li><li>Coordinate with front-of-house and back-of-house teams to ensure seamless service delivery.</li><li>Supervise and train front-of-house/reception staff on guest service standards.</li><li>Maintain guest records and preferences to provide personalized experiences.</li><li>Support marketing and customer loyalty initiatives to enhance the guest experience.</li><li>Ensure all guest areas meet company standards of cleanliness and presentation.</li></ul>Requirements<ul><li>Minimum 3 years of experience in guest relations, front-of-house, or hospitality management (preferably in restaurants).</li><li>Strong interpersonal and communication skills.</li><li>Ability to handle guest concerns with tact and diplomacy.</li><li>Proficiency with restaurant booking systems (e.g., OpenTable, ResDiary, SevenRooms) is an advantage.</li><li>Excellent organizational and multitasking skills.</li><li>A proactive, customer-focused attitude with attention to detail.</li><li>Flexibility to work evenings, weekends, and holidays as required.</li></ul>Benefits<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunities for growth within a leading hospitality group.</li><li>Training and career development support.</li><li>Staff meals and exclusive discounts.</li><li>A supportive and engaging work culture.</li></ul>Job Type: Full-timePay: AED12,000.00 - AED18,000.00 per month

Guest Relation Manager

Skyline Serenity Vacation Homes Rental LLC

Location: Dubai Full-Time | Immediate Start Experience: 2&ndash;3 Years (Hospitality / Holiday Homes) Languages: Fluent in English; additional languages are a plus.About Skyline SerenitySkyline Serenity is a premium holiday home management company in Dubai, offering luxury short-term rentals and personalized guest experiences. We manage exclusive properties across the city and pride ourselves on delivering seamless hospitality, operational excellence, and world-class service.About the RoleWe are seeking a Guest Relations Officer who will serve as the face of Skyline, ensuring that every guest enjoys a smooth, memorable, and exceptional stay. The ideal candidate will be proactive, service-oriented, and hold a valid UAE Driving License to manage guest operations across our portfolio.Key Responsibilities<ul><li>Pre-check apartments before guest arrival &amp; ensure everything is in perfect condition</li><li>Report &amp; resolve any issues with maintenance/cleaning before check-in</li><li>Welcome guests warmly during check-in &amp; check-out</li><li>Handle all guest inquiries, requests, and complaints with professionalism</li><li>Coordinate with reservations, operations &amp; housekeeping teams</li><li>Drive between properties across Dubai for guest assistance or operational needs.</li><li>Secure positive guest reviews by ensuring top-quality experiences</li><li>Maintain accurate records of all guest and property activities.</li><li>Be proactive in resolving problems and maintaining a 5-star standard</li></ul>What We&rsquo;re Looking For<ul><li>2&ndash;3 years&rsquo; proven experience in hospitality / holiday homes (mandatory)</li><li>Valid UAE Driving License (mandatory)</li><li>Strong communication and interpersonal skills.</li><li>Fluent in English; additional languages are a plus.</li><li>Presentable, professional appearance with a customer-first attitude.</li><li>Flexibility to work weekends, evenings, and on-call rotations as needed.</li></ul>Why Join Us?Work with a fast-growing international holiday homes brand Competitive salary + benefits Be part of a Young, Energetic, and Supportive team Career growth opportunities in hospitality &amp; guest experienceYour role is key in creating memorable guest stays &mdash; and turning every experience into a 5-star review!Job Types: Full-time, PermanentPay: AED4,500.00 - AED5,500.00 per monthApplication Question(s):<ul><li>Do you hold a valid UAE driving license and have at least 1 year of driving experience in Dubai?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospitality: 1 year (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Guest Relations Officer

Deluxe Holiday Homes

<div>Deluxe Holiday Homes is Dubai&rsquo;s leading vacation rental management firm, offering an extensive range of services including vacation rentals, property management, real estate brokerage, and more. We manage over 700 properties and employ a dedicated team of over 240 professionals, driven by innovation, professionalism, and excellence. 
About the role:
As a Guest Relations Officer you will be responsible for ensuring an exceptional guest experience by offering personalized service, handling requests, resolving complaints, and acting as a liaison between guests and various departments. They are also tasked with maintaining high levels of guest satisfaction and fostering a welcoming atmosphere. 
Responsibilities<ul><li>
Direct communications with guests before arrival to coordinate a smooth check-in;</li><li>
Welcome guests during check-in and giving a fond farewell to guest while checkout;</li><li>
Ensure that all check-ins and checkouts are handled smoothly without unnecessary delay or discomfort to any guest;</li><li>
Should possess detailed information about the Apartment/Villa, location attractions and city;</li><li>
Maintain up-to date information on arrivals, departures and apartment condition;</li><li>
Collect Guest feedback during guest departure along with his likes and dislikes and maintain all guest profiles;</li><li>
Upselling of available services such as City tours, Breakfast delivery, Airport drop off and many more plays a crucial part;</li><li>
Perform basic cashier activities as and when required for collecting/refunding to the guests;</li><li>
Give proper and complete handover to the next shift;</li><li>
Follow the house rules and policies laid down by the management;</li><li>
Conduct pre-arrival, post-departure, initial, on-request and any type of other property inspection and report when required;</li><li>
Do other tasks such as viewings, key activation/deactivation, property visits, inspections, transporting, etc when required.</li></ul> 
Benefits:<ul><li>
Competitive Salary Package.</li><li>
Employment visa &amp; Medical Insurance Plan.</li><li>
Air Ticket Allowance.</li><li>
Parking, Fuel, Salik allowances.</li><li>
Annual Paid leave.</li><li>
A great working environment.</li><li>
Comprehensive training and support.</li><li>
Opportunity to work with multi-cultural environment.</li></ul> 
Requirements:<ul><li>
High school diploma or equivalent required. A degree in hospitality management or a related field is preferred.</li><li>
At least 2-4 years of experience in a guest relations, front office, or hospitality role.</li><li>
Proficiency in English and Arabic is required. Additional languages are a plus.</li><li>
Strong communication and interpersonal skills, with a passion for delivering excellent customer service.</li><li>
Ability to resolve guest issues quickly and efficiently while maintaining professionalism.</li><li>
Ensure all guest needs and requests are met to the highest standard.</li><li>
Familiarity with hotel management software and CRM systems.</li><li>
Ability to work collaboratively with other departments and support colleagues when necessary.</li><li>
Willingness to work in a dynamic and fast-paced environment, including nights, weekends, and holidays.</li><li>
Must be having UAE Driving license and Personal Car</li></ul> 
If you believe you're a perfect fit for the opportunity to collaborate with Deluxe Holiday Homes, we encourage you to apply and join our team.</div>

Guest Relations Officer -GRO (With valid UAE Driving License)

help AG

<div>Help AG is looking for a talented and enthusiastic Office Administration &amp; Guest Relations Specialist (UAE National) who will
be supporting office operations team with diligent and efficient administrative contribution with a focus on customer visits, meetings &amp; conferences. With a positive and friendly personality, the role brings up own ideas and takes proactive ownership. The role is key for maintaining an enjoyable, presentable, and professional workplace. The role will ensure a great visitor experience in high-profile customer visits including VIP guests. The position will also support various other departments within different duties and administrative aspects. 
Responsibilities<h4 class="jobSectionHeader"> 
Office Administration</h4><ul><li> 
Maintain a clean and presentable office environment.</li><li>
Keep control of supplies, stationery and equipment for office and replenish in time.</li><li>
Coordinate improvements and repair as required by coordinating internal and external teams.</li><li>
Order and arrange refreshments and catering for visits and meetings.</li><li>
Always ensure fully functional equipment by completing preventive maintenance requirements; calling for repairs; coordinating with internal teams.</li><li>
Oversee corporate contracts with service providers including maintenance, catering, etc. review / negotiation / renewal.</li></ul><h4 class="jobSectionHeader">
Visitor Management</h4><ul><li>
Take ownership on customer visits from A-Z and ensure a smooth experience from arrival till departure; coordinate with internal and external parties as required.</li><li>
Greeting and guidance of visitors to our office.</li><li>
Ensure presentability of office, facilities, and team.</li><li>
Personally receive and guide visitors providing a positive and memorable experience.</li><li>
Remain available and attentive throughout the entire visit.</li></ul><h4 class="jobSectionHeader"> 
Administrative Support</h4><ul><li>
Document processing and coordination for document completion, signature, filing as per the processes.</li><li>
Ensure compliance of documents and communication with the highest standards in appearance and content.</li><li>
Follow up, update and report on corporate / operations projects.</li><li>
Update electronic internet and intranet systems with news and information.</li><li>
Research information as required and draft correspondence; create reports.</li><li>
Arrange for employee office supplies, business cards, mobile phones as required.</li><li>
Manage employee enrollment in corporate (group) systems for access.</li></ul><h4 class="jobSectionHeader"> 
Operations Team Support</h4><ul><li>
Coordinate trainings with vendors / customers internally and in projects.</li><li>
Verify completeness and close projects in our internal systems based on agreed criteria.</li><li>
Conduct project / customer satisfaction surveys via email and telephone.</li><li>
Arrange for planned technical appointments with customers.</li><li>
Analyze internal data and create reports as required.</li></ul> 
Qualifications &amp; Skills<ul><li> 
UAE National candidates with family book will be preferred for this role.</li><li>
Experience in personal customer service with business clients.</li><li>
Open-minded, friendly, welcoming, and helpful attitude.</li><li>
Very good and clear English &amp; Arabic.</li><li>
Solid skills in Microsoft Office.</li><li>
Good communication skills for business requirements.</li><li>
Loves dealing with people.</li><li>
Reliability and strict Confidentiality.</li><li>
Flexible work approach, based on the job requirements.</li><li>
Well-organized work style, highest accuracy.</li><li>
Problem-solving focus.</li><li>
Team player with high level of dedication.</li><li>
Taking ownership.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance</li><li>
Career progression and growth through challenging projects and work</li><li>
Employee engagement and wellness campaigns activities throughout the year</li><li>
Excellent learning and development opportunities</li><li>
Inclusive and diverse working environment</li><li>
Flexible/Hybrid working environment</li><li>
Open door policy</li></ul> 
About Us 
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

Guest Relations Specialist & Office Administration (UAE National)

Marriott International

<div>Additional Information 
Job Number25173007 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Activate room keys using electronic key machine and reissue new room keys to guests as necessary. Communicate to appropriate staff that there are guests that are waiting for an available room. Advise guest of any messages received for them and send to room if required. Accommodate requests for room changes when possible. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. Identify and explain room features to guests. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Arrange transportation for guests/visitors. Respond to all guest needs/requests. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak to guests and co-workers using clear, appropriate and professional language. Support all co-workers and treat them with dignity and respect. Partner with and assist others to promote an environment of teamwork and achieve common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move up and down a ladder. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.

Get AI-powered advice on this job and more exclusive features.Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter!Company Overview Wadi Alsahab for Management Consultancies Co. is dedicated to delivering high-quality management consultancy services in the United Arab Emirates. We pride ourselves on our commitment to excellence, fostering a culture of innovation, teamwork, and customer satisfaction. Our mission is to empower businesses through strategic consulting solutions that drive growth and operational efficiency. At Wadi Alsahab, our core values include integrity, collaboration, and a customer-focused approach that ensures we meet the unique needs of each client. Join our team and be part of a dynamic environment where your contributions matter! Role Responsibilities <ul><li>Manage incoming calls and customer inquiries professionally.</li><li>Provide information about products and services to customers.</li><li>Handle customer complaints effectively and efficiently.</li><li>Maintain accurate records of customer interactions.</li><li>Process orders and coordinate with other departments as necessary.</li><li>Follow up on customer interactions to ensure satisfaction.</li><li>Assist with the development and implementation of customer service policies.</li><li>Identify and escalate issues that require higher-level attention.</li><li>Gather customer feedback to improve service and processes.</li><li>Support the sales team by providing exceptional customer service.</li><li>Train and mentor new staff in customer service processes and practices.</li><li>Develop and maintain positive relationships with customers.</li><li>Participate in team meetings to improve service delivery.</li><li>Perform data entry tasks related to customer service operations.</li><li>Stay updated on product knowledge and service offerings. </li></ul>Qualifications <ul><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in customer service or a similar role.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving abilities.</li><li>Ability to work well under pressure.</li><li>Familiarity with CRM systems and practices.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to work both independently and collaboratively.</li><li>Proficiency in Microsoft Office Suite.</li><li>Fluency in Arabic and English; additional languages are an advantage.</li><li>Positive attitude and a willingness to learn.</li><li>Previous experience in a fast-paced environment.</li><li>Ability to handle difficult situations with composure.</li><li>Adequate knowledge of company products and services.</li><li>Ability to adapt to shifting priorities. </li></ul>Join Our Team If you are a customer-focused individual with a passion for service excellence, we invite you to apply for the Customer Services Representative position at Wadi Alsahab for Management Consultancies Co. Become a valuable part of our team and contribute to our mission of delivering outstanding customer experiences! Skills: organizational skills,microsoft office suite,customer service,arabic,technical proficiency,conflict resolution,communication,crm systems,problem-solving,time management,english,adaptability,communication skills,team collaboration Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Human Resources Services</li></ul>Referrals increase your chances of interviewing at WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO. by 2xGet notified about new Customer Service Representative jobs in Dubai, Dubai, United Arab Emirates. 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Customer Services Representative

Explore 910+ Guest relations representative in Dubai this November. Find roles across top companies and apply now to boost your career.

910 guest relations representative jobs IN Dubai

Guest Relations Agent

Guest Relation Manager

Guest Relations Officer

Guest Relations Officer -GRO (With valid UAE Driving License)

Guest Relations Specialist & Office Administration (UAE National)

Guest Relations Agent

Customer Services Representative