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guest relations representative

Naik Foundation

Position OverviewThe Guest Relations Executive is responsible for delivering exceptional customer service by ensuring a warm welcome, prompt assistance, and personalized attention to all guests. This role involves coordinating with various departments, addressing guest concerns, and enhancing overall guest satisfaction.Key Responsibilities<ul><li>Greet guests warmly and ensure a smooth check-in and check-out process.</li><li>Act as the main point of contact for guest inquiries, requests, and feedback.</li><li>Handle guest complaints professionally and ensure timely resolution.</li><li>Maintain accurate records of guest information, preferences, and service history.</li><li>Coordinate with housekeeping, food &amp; beverage, front office, and other departments to fulfill guest needs.</li><li>Assist in the preparation and execution of guest engagements, events, and VIP arrivals.</li><li>Promote hotel services, facilities, and special offers to enhance guest experience.</li><li>Monitor guest satisfaction levels through surveys and direct feedback.</li><li>Maintain lobby appearance and ensure a welcoming environment.</li><li>Follow company service standards, protocols, and hospitality guidelines.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management or related field (preferred).</li><li>Proven experience in guest services, front office, or customer service roles.</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Professional appearance, positive attitude, and customer-oriented mindset.</li><li>Ability to multitask and work in a fast-paced environment.</li><li>Familiarity with hotel PMS software , Opera is an advantage.</li><li>Fluency in English; additional languages are a plus.</li></ul>Key Competencies<ul><li>Customer service excellence</li><li>Relationship management</li><li>Attention to detail</li><li>Time management</li><li>Team collaboration</li><li>Empathy and patience</li></ul>Job Types: Full-time, Permanent

Guest Relation Executive

AraBnB Vacation Home Rentals

&#10024; Key Responsibilities&#10024;&#10024;Guest ExperienceConduct smooth in-person check-ins and check-outsAssist guests with luggage, access, parking guidance, and basic orientationRespond professionally and promptly to guest needs and on-site questionsRepresent the Arabnb Homes brand with excellent communication and hospitality&#10024;Property OperationsPerform scheduled inventory checks in all apartments (linens, amenities, supplies)Install and replace items such as name plates, diffusers, decor pieces, basic fixturesSupport maintenance visits and coordinate with our in-house technicianConduct basic troubleshooting (WiFi resets, simple fixes, lock issues, etc.)&#10024;Quality ControlInspect apartments after cleaning to ensure Arabnb Homes&rsquo; standardsReport damages, missing items, or cleanliness issuesVerify that linens, toiletries, and amenities are correctly stockedEnsure apartments remain guest-ready at all times&#10024;Logistics &amp; Coordination&#10024;Pickup and drop-off of items between unitsAssist the operations manager with daily tasksUpdate task trackers and maintain consistent communicationEnsure smooth coordination between cleaning teams, maintenance, and VAs&#10024; RequirementsStrong English communication (spoken &amp; written)Professional and friendly guest-facing attitudeProactive, reliable, and able to work independentlyBasic knowledge of maintenance or willingness to learnValid UAE driving license + familiarity with Dubai roadsPrevious experience in hospitality, customer service, or Airbnb preferred&#11088; What We OfferCompetitive salary (5,000&ndash;6,000 AED)Work visa &amp; benefitsA growing company with strong career development potentialSupportive team environmentOpportunities to learn hospitality operations at a professional level&#10024;Language:<ul><li>English&ndash;Arabic bilingual proficiency is required.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

Guest Relations Officer

ingenious vacation home rentals LLC

ngenious Vacation Homes LLC is a premium short-term rental company managing luxury apartments in Downtown Dubai. We&rsquo;re seeking a proactive Guest Relationship Manager to ensure exceptional guest experiences from inquiry to checkout. This role is ideal for someone with hospitality experience who thrives on communication, organization, and problem-solving.Key Responsibilities<ul><li>Respond to guest messages and calls via Airbnb, WhatsApp, and email.</li><li>Coordinate check-ins, check-outs, and guest ID verification.</li><li>Resolve guest issues promptly and professionally during their stay.</li><li>Work closely with cleaning, maintenance, and front desk teams.</li><li>Encourage positive reviews and manage guest feedback.</li><li>Provide local recommendations and concierge-style support.</li></ul>Requirements<ul><li>2+ years in hospitality, customer service, or short-term rentals.</li><li>Strong written and spoken English (Arabic a plus).</li><li>Familiarity with Airbnb, Booking.com, or PMS tools like Hostaway.</li><li>Tech-savvy, organized, and able to multitask.</li><li>Willing to work flexible hours including weekends and evenings.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Bonus based on performance</li><li>Growth opportunities in a fast-scaling hospitality company</li><li>Dynamic and supportive team environment</li></ul>To Apply: Submit your CV and a short message on why you&rsquo;re a great fit. Immediate start preferred.Job Type: Full-timePay: From AED3,000.00 per month

Guest Relations Manager

Marriott International

<div>Additional Information 
Job Number25193466 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25185475
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Agent - Female

Arun Jaiswal Holiday Homes LLC

We are seeking a proactive, reliable, and detail-oriented Guest Communication Virtual Assistant to support our Holiday Homes operations. This role is remote, but only candidates currently based in Dubai will be considered due to the need for local coordination.---Key Responsibilities:<ul><li>Manage all guest communication across Airbnb, Booking.com, and other booking channels</li><li>Handle remote guest check-ins and check-outs</li><li>Schedule and coordinate cleaning and housekeeping teams</li><li>Upload guest documents to the DTCM portal</li><li>Track, report, and coordinate maintenance and repair issues</li><li>File claims and handle dispute resolutions on Airbnb and other platforms</li><li>Assist in marketing and securing tenants for vacant units</li><li>Work with property management systems such as Hostaway, PriceLabs, Airbnb, and similar tools</li></ul>Candidate Requirements (Mandatory):<ul><li>Minimum 2 years of experience with a Holiday Homes/Short-Term Rental company in the UAE</li><li>Must be currently based in Dubai</li><li>Strong verbal and written communication skills in English</li><li>Tagalog-speaking candidates are strongly preferred.</li><li>Proficiency in Microsoft Excel and general computer skills</li><li>Strong organizational skills and ability to work independently</li><li>Familiarity with UAE hospitality regulations and DTCM processes is a plus</li></ul>---How to Apply:Please email your updated CV to cosycornerbnb@gmail.com with a brief cover letter highlighting your relevant experience and current location.Job Type: Full-timePay: AED1,000.00 - AED2,000.00 per monthExperience:<ul><li>Holiday Home VA: 2 years (Required)</li></ul>

Guest Communication VA (Holiday Homes) – UAE Based Only

<div>Additional Information 
Job Number25189226 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Agent

Explore 862+ Guest relations representative in Dubai this December. Find roles across top companies and apply now to boost your career.