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guest relations representative

HAVN Lifestyle Getaways

About Us: HAVN is a fast-growing, fully licensed holiday home company in Dubai, known for creating memorable stays and seamless guest experiences. We&rsquo;re looking for a Guest Relations Executive (Office-Based) to join our vibrant team and help us deliver 5-star hospitality across our portfolio of premium short-term rentals.Key Responsibilities:<ul><li>Handle guest communication via Airbnb, Booking.com, and other booking platforms</li><li>Coordinate daily operations with the housekeeping and maintenance teams</li><li>Manage check-ins, check-outs, and guest-related requests remotely</li><li>Respond to inquiries quickly and professionally across all channels</li><li>Resolve guest complaints with empathy and efficiency</li><li>Update reservations, notes, and reports through Hostaway (experience required)</li><li>Support the Guest Relations field team when needed</li><li>Maintain a high standard of service, accuracy, and speed in all tasks</li></ul>Requirements:<ul><li>Previous experience in holiday homes / short-term rentals in Dubai (mandatory)</li><li>Proficiency in Hostaway or similar PMS tools</li><li>Excellent written and verbal English communication skills</li><li>Fast typing and multitasking abilities</li><li>Strong problem-solving and guest handling skills</li><li>Ability to stay calm and professional under pressure</li><li>Office-based role &ndash; must be available to work from our Dubai office</li></ul>What We Offer:<ul><li>Competitive salary (based on experience)</li><li>Performance bonuses</li><li>Supportive and friendly work environment</li><li>Growth opportunities within a fast-expanding company</li><li>Modern office in Barsha Heights</li></ul>If you&rsquo;re passionate about hospitality, love creating happy guest experiences, and thrive in a fast-paced environment &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in the holiday homes or short-term rental industry?</li></ul>

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Landmark Hotels & Suites

Female Candidates can apply1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time2. Resolve guests complaints / requests and liaise with the department concerned to ensure immediately follow up3. Handle issuance of guest room key cards and ensure effective control for guest security. Ensure that all messages, mails and packages are delivered to the guest room. Assist at the Business centre, as and when required.4. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.5. Maintain continuous contact with hotel guest to ensure that any problem or complain are handled efficiently and courteously.6. Follow up with Bell desk regards shuttle Bus services, etc.7. Daily courteous calls to VIP rooms, so too with other guests.8. Report any unusual occurrences.9. Ensure the cleanliness and neatness of front office area.10. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel situation, occupancy, functions, groups, VIPs.11. Re announce VIP rooms to Housekeeping and F&amp;B departments.12. Check if all departure details for the day have been taken, as well as for the next day. Closely monitor guest comments on online channels and social media and respond to guest comments.13. Ensure the hotel&rsquo;s online ratings externally on Trip Advisor, Booking.com, Agoda, Expedia, etc. &amp; internally on Market Matrix are improved constantly by preparing and implementing necessary action plans to reduce negative guest comments.14. Come up with innovative ideas for guest recovery.15. Speak to in-house guests and record list of happy guests staying in the hotel and encourage them to give positive reviews upon their return.16. To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays. Check VIP rooms after amenities are placed.17. File daily guest relations report and documents systematically.18. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.19. Assumes responsibility of Duty Manager when scheduled to do so.<ul><li>To be able to perform any additional scope of duties if requested by the Management.</li><li>To attend the mandatory External and Internal training and following the company training policy.</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Hospitality Industry: 2 years (Required)</li></ul>

Guest Relation Executive

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146087
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
 
 
 Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Agent

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25158139
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Supervisor

<div>Additional Information 
Job Number25158139 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

social distrikt

Peaches &amp; Cream is seeking a dynamic and experienced professional to join our team as a Guest Relations and Corporate Sales Events Manager. This unique dual-role is critical to driving our business success by ensuring exceptional guest experiences and developing strategic corporate event sales. You will be the key point of contact for our valued guests while also responsible for growing our corporate client base for events, from intimate gatherings to large-scale functions.If you are a hospitality expert with a passion for customer service and a proven track record in sales and event management, we encourage you to apply.Key ResponsibilitiesGuest Relations Management<ul><li>Team Leadership: Oversee the guest relations team, setting the highest standards for customer service and ensuring they are met consistently .</li><li>Guest Experience: Act as the main point of contact for guests, addressing inquiries, concerns, and feedback promptly and professionally to ensure complete satisfaction .</li><li>Feedback Analysis: Implement and manage guest satisfaction programs, systematically gathering and analyzing feedback to identify areas for improvement and implement strategic enhancements .</li><li>Issue Resolution: Handle and resolve escalated guest issues with diplomacy and efficiency, turning challenges into opportunities to build loyalty .</li><li>Relationship Building: Foster long-term relationships with guests, creating a welcoming atmosphere that encourages repeat business and positive referrals .</li></ul>Corporate Sales &amp; Events Management<ul><li>Sales Strategy: Develop and execute a sales strategy to attract and secure corporate clients for events such as conferences, product launches, galas, and team-building activities .</li><li>Event Planning &amp; Logistics: Manage the entire event lifecycle, from initial client consultation and venue sourcing to coordinating logistics, vendors, and on-site execution to ensure flawless events .</li><li>Budget Management: Prepare and manage detailed budgets for the events division, ensuring profitable pricing, accurate cost control, and timely reporting .</li><li>Vendor Management: Negotiate and manage contracts with vendors, caterers, and suppliers, ensuring quality service delivery that aligns with company standards and client expectations .</li><li>Post-Event Evaluation: Conduct post-event evaluations with clients and internal teams to assess success, gather insights, and support future planning efforts .</li></ul>Operational &amp; Financial Management<ul><li>Financial Oversight: Monitor sales performance, analyze financial reports, and develop promotional strategies to boost revenue across both guest relations and event sales .</li><li>Collaboration: Work closely with other departments, particularly the Food and Beverage team, to fulfill guest requests and ensure seamless event execution .</li></ul>Requirements and QualificationsExperience &amp; Education<ul><li>A minimum of 3 years of experience in a combined guest relations and sales/events management role within the hospitality, food and beverage, or hotel industry .</li><li>A bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field is a strong plus .</li><li>Proven experience in developing event strategies, managing budgets, and leading teams .</li></ul>Essential Skills<ul><li>Language Skills: Fluency in English is required. Proficiency in at least one other European language (such as French, Spanish, German, or Italian) is essential for communicating with a diverse clientele .</li><li>Interpersonal Skills: Exceptional communication, negotiation, and relationship-building skills, with the ability to interact confidently with guests, corporate clients, and team members .</li><li>Leadership &amp; Problem-Solving: Strong leadership abilities to motivate teams and excellent problem-solving skills to handle issues calmly and effectively under pressure .</li><li>Organizational Abilities: Outstanding organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment .</li><li>Technical Proficiency: Proficiency in POS systems, reservation software, event management platforms, and the Microsoft Office Suite or G-Suite</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Can you speak other languages other than English?</li></ul>Experience:<ul><li>Hospitality Industry: 5 years (Required)</li></ul>

Guest Relations and Corporate Sales Events Manager

ANdAZ

<div>
 
 Organization- Andaz Dubai The Palm
 
 
 
 
 Summary
 
 
 
 You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible to assist the Director of Rooms in managing the day-to-day operation of the Front Desk at the hotel.
 
 
 
 Qualifications
 
 
 
 Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
 
 
 <ul>
 <li>
 Well developed communication and customer relations skills
 </li>
 </ul>
</div>

Assistant Manager- Front Office

Explore 871+ Guest relations representative in Dubai this October. Find roles across top companies and apply now to boost your career.

871 guest relations representative jobs IN Dubai

Guest Relations Executive (Office-Based) – Holiday Homes, Dubai

Guest Relation Executive

Guest Relations Agent

Guest Relations Supervisor

Guest Relations Supervisor

Guest Relations and Corporate Sales Events Manager

Assistant Manager- Front Office