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guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

employee relations specialist Jobs in Abu Dhabi

employee relations specialist

front desk receptionist Jobs in Abu Dhabi

front desk receptionist

guest relations specialist

Marriott International

<div>Additional Information 
Job Number25204811 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Villa Signature Service Supervisor (With Butler Experience)

Hilton

<div>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Emirates Palace Mandarin Oriental

<div><div><div>Boutique Sales Agent
 <div></div><div><div><ul><li>544733
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li></ul></div><div></div><div><ul><li><div>Emirates Palace Mandarin Oriental, Abu Dhabi
</div></li> </ul></div></div><div></div><div><div><div>Add To Favourites
</div></div> <div></div><div>View Favourites
</div>
</div><div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Boutique Sales Agent to join our Guest Relations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Guest Relations Department, the Boutique Sales Agent is responsible for, but not limited to assist in-house guests and customers in finding the required products in our retail shop, perform Point of Sales activities including purchasing the required products. In addition, the boutique sales agent will assist in Guest Relations administration duties including but not limited to searching for guest information, ordering amenities and guest recognition reporting. The Boutiques Sales Agent reports to the Guest Relations Manager.

As Boutique Sales Agent, you will be responsible for the following duties:
<ul>
<li>Ensure a warm friendly welcome to all guests at all times.</li>
<li>Recommend, select and help locate the right products.</li>
<li>Be able to describe a product's features and benefits.</li>
<li>Demonstrate the use and operation of the product.</li>
<li>Able to answer customers queries regarding the shop and the merchandise.</li>
<li>Make suggestions and encourage purchase of products.</li>
<li>Receive and process cash, and credit card payments.</li>
<li>Gift wrap merchandise.</li>
<li>Maintain sales records.</li>
<li>Organize and process merchandise exchanges.</li>
<li>Stay up to date with sales prices.</li>
<li>Recognize and monitor security issues.</li>
<li>Arrange and display merchandise.</li>
<li>Keep merchandise area tidy.</li>
<li>Prepare monthly inventory.</li>
<li>Must attend all training courses as deemed necessary.</li>
<li>Recognize the importance of &quot;sales&quot; in every aspect of their role and be responsible for achieving set sales targets.</li>
<li>Ability to perform opening and closing duties.</li>
<li>Strong research skills to identify guest profiles and preferences.</li>
<li>Allocation and ordering of amenities for hotel guest in line with the guest relations guidelines.</li>
<li>Assists guest relations department with emails and follows ups.</li>
<li>It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.</li>
<li>MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.</li>
<li>It is part of your role and your responsibility to fully support all learning and development activities.</li>
<li>Ensure that all standards of LQE and Forbes are followed consistently.</li>
<li>You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</li>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Must have good telephone skills and follow required telephone etiquette.</li>
<li>Must show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.</li>
<li>Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the management.</li>
</ul>
As Boutique Sales Agent, we expect from you:
<ul>
<li>Previous experience in the same role in luxury property, resort experience is a plus.</li>
<li>Senior School qualification or equivalent is a must.</li>
<li>Knowledge of sales principles.</li>
<li>Relevant product knowledge and training.</li>
<li>Basic business administration knowledge.</li>
<li>Previous experience working in the Middle East Region is an advantage.</li>
<li>Good knowledge on computer systems is a must.</li>
<li>Clear communication; effective verbal and written communication skills in English (minimum intermediate level).</li>
<li>Ability to understand guest needs and expectations and to deliver superior customer service with little input from others.</li>
<li>Mature and outgoing personality with excellent interpersonal skills.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Boutique Sales Agent

Capital Motion

Job posted on 15/09/2025Location: Functional - Front of HouseDepartment: FRONT OF HOUSEDesignation: GUEST EXPERIENCE LEADEntity: Number of Position(s) 1Openings Valid Till: 31/10/2025 Company Description Capital Motion owns and operates some of the leading licensed restaurants in the UAE and we are currently hiring. Our available jobs are related to restaurant operations, including F&B service, waitresses/waiters, hostesses, kitchen and bar operations as well as venue management. All our jobs offer a complete package with residence visa, accommodation, transportation, annual paid vacation, health insurance in addition to basic salary. Job Description The Trilogy by Buddha-Bar is seeking a passionate and service-driven Guest Experience Lead to oversee front-of-house operations and elevate the guest journey across our high-end restaurant and lounge venues. This role is central to ensuring exceptional service delivery, driving sales, leading the hostesses team, and coordinating group bookings and events. The ideal candidate will be a confident leader with a strong background in restaurant hospitality, guest relations, and sales. Key Responsibilities <ul> <li>Guest Relations & Front-of-House Leadership: Lead and inspire the hostess and reception teams to deliver a warm, professional, and seamless welcome.</li> <li>Handle VIP guests, special requests, and feedback with discretion and care.</li> <li>Supervise and schedule hostesses to ensure optimal front-of-house coverage.</li> <li>Support reception operations, ensuring smooth guest check-in and seating flow.</li> <li>Manage and confirm group bookings, coordinating with kitchen and service teams.</li> <li>Handle private dining and event inquiries, ensuring all details are captured and executed.</li> <li>Take and manage reservations via phone, email, and online platforms.</li> <li>Monitor reservation trends and adjust seating plans to maximize occupancy.</li> <li>Collaborate with marketing and sales teams to promote special events and packages.</li> <li>Ensure all guest interactions reflect the brand's standards and hospitality ethos.</li> </ul> Reservations & Booking Management <ul> <li>Oversee the reservations process, ensuring accurate and efficient handling of individual and group bookings.</li> <li>Coordinate with the reception and events teams to manage table allocations and guest flow.</li> <li>Maintain reservation systems and guest databases, ensuring up-to-date and accurate records.</li> </ul> Sales & Upselling <ul> <li>Drive revenue through upselling dining experiences, packages, and special offerings.</li> <li>Collaborate with the sales and marketing teams to convert leads into bookings and repeat visits.</li> <li>Identify and act on opportunities to enhance guest spend and satisfaction.</li> </ul> Group Bookings & Event Coordination <ul> <li>Manage group reservations and private dining events from inquiry to execution.</li> <li>Liaise with internal departments (kitchen, bar, operations) to ensure smooth event delivery.</li> <li>Ensure all guest requirements are met and expectations exceeded.</li> </ul> Team Management & Support <ul> <li>Train and supervise hostesses and reception staff.</li> <li>Develop team schedules, ensure grooming standards, and uphold service protocols.</li> <li>Foster a positive, guest-centric team culture.</li> </ul> Safety and Security <ul> <li>Report work-related accidents or injuries immediately to the manager/supervisor.</li> <li>Follow safety and security policies to maintain a clean, safe, and secure environment.</li> <li>Identify and correct unsafe work procedures or conditions.</li> <li>Use proper equipment and PPE and follow correct lifting procedures.</li> <li>Follow emergency procedures for evacuations, medical emergencies, and natural disasters.</li> <li>Safely operate and store tools, equipment, and machines.</li> <li>Complete required safety training and certifications.</li> </ul> Policies and Procedures <ul> <li>Protect the privacy and security of guests and coworkers.</li> <li>Follow company and department policies and procedures.</li> <li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li> <li>Maintain confidentiality of proprietary materials and information.</li> <li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li> <li>Perform other reasonable job duties as requested by Supervisors.</li> </ul> Communication <ul> <li>Speak to guests and co-workers using clear, appropriate and professional language.</li> <li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li> </ul> Working with Others <ul> <li>Support all co-workers and treat them with dignity and respect.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.</li> <li>Partner with and assist others to promote an environment of teamwork and achieve common goals.</li> </ul> Physical Tasks <ul> <li>Read and visually verify information in a variety of formats.</li> <li>Stand, sit, or walk for extended periods.</li> <li>Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and over 50 pounds with assistance.</li> <li>Grasp, turn, and manipulate objects of varying size and weight with dexterity.</li> <li>Move over sloping, uneven, or slippery surfaces.</li> <li>Move up and downstairs and/or service ramps.</li> <li>Reach overhead and below the knees, including bending, twisting, pulling, and stooping.</li> </ul> Qualifications <ul> <li>Minimum 3-5 years of experience in guest relations, restaurant hospitality, or front-of-house management.</li> <li>Strong background in reservations, sales, or event coordination.</li> <li>Excellent communication, leadership, and interpersonal skills.</li> <li>Proficiency in reservation systems and MS Office.</li> <li>Fluent in English; additional languages are a plus.</li> <li>Experience in luxury or high-end restaurant environments preferred.</li> </ul> Other <ul> <li>Performs other related tasks as assigned by management.</li> <li>Complies with Capital Motion policies and procedures.</li> </ul> Additional Information <ul> <li>The work location is Yas Island, Abu Dhabi.</li> <li>Please ensure you are willing and able to work within the Abu Dhabi area before applying.</li> </ul>

GUEST EXPERIENCE LEAD

IZIL Beauty

Job Title: Spa SupervisorDepartment: Spa &amp; Retail StoreReports To: Store &amp; Spa ManagerRole OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spawhile delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link betweentherapists and the spa manager and is responsible for maintaining high standards of treatments,training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-qualityservice. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory andproduct management.Guest Experience &amp; Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concernsprofessionally. Handle customer feedback efficiently, escalating issues where necessary to improve productsand services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.Spa SupervisorStaff Training &amp; Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in varioustreatments. Provide product knowledge training and follow-up to ensure staff confidence in promotingspa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety &amp; Compliance Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.Qualifications &amp; ExperienceEducation &amp; Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from arecognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.Skills &amp; Competencies Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.Spa SupervisorPersonal Attributes Positive Attitude: Maintains an approachable and professional demeanor. Customer-Focused: Passion for providing a luxury guest experience. Adaptability: Flexible to handle different work situations and responsibilities. Professionalism: High grooming and presentation standards. Time Management: Ability to multitask and prioritize responsibilities effectively. Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smoothoperations and an exceptional guest experience. This role offers opportunities for professional growthand leadership development in a dynamic spa environment.This job description outlines the key responsibilities and expectations for the Spa Supervisor role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED7,500.00 per month

Spa Supervisor -Female

Accor

<div><div>Company Description</div> 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div> 
Job Description</div> 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Assistant Front Office Manager

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

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