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guest service representative

Leto Group

L'ETO GROUPMarina Mall, Abu Dhabi (Upcoming Opening)About L'ETO GroupL'ETO Group was founded on a philosophy that blends nutritious, health-conscious dining with an iconic dessert selection. Inspired by the essence of summer &mdash; freshness, vibrance, and warmth &mdash; we have grown from a single caf&eacute; in Soho into more than 40 locations across the UK, UAE, Saudi Arabia, Qatar, and beyond.Joining L'ETO means becoming part of a global brand where creativity, ownership, and hospitality come together to create unforgettable guest experiences.Job OverviewThe Restaurant Manager is responsible for the overall performance of the restaurant, including operations, financial results, and team leadership. This role ensures the consistent delivery of L'ETO's standards of quality, service, and guest experience while driving commercial success and building a motivated, high-performing team.Duties &amp; Responsibilities<ul><li>Take full ownership of the restaurant's day-to-day operations, ensuring consistent execution of L'ETO's brand and service standards</li><li>Own the branch P&amp;L &mdash; manage revenue, cost of sales, and labor costs against budget, and take corrective action where targets are missed</li><li>Set and drive sales targets, including Sales per Head and additional sales, across the management team</li><li>Analyze sales, guest satisfaction, and operational KPIs, and translate findings into clear action plans</li><li>Recruit, induct, and develop supervisors and team members, building a strong bench for future growth</li><li>Lead, coach, and performance-manage the full team, setting clear expectations and holding the team accountable to them</li><li>Design and oversee staff scheduling and rostering across the branch to balance service levels with labor cost</li><li>Manage all staff-related HR matters, including leave, disciplinary processes, and liaison with HR and payroll</li><li>Ensure full compliance with food safety, health and safety, and licensing requirements at all times</li><li>Own inventory management and supplier relationships, ensuring accurate stock takes, ordering, and par levels</li><li>Monitor food and beverage quality, presentation, and consistency against brand standards</li><li>Act as the final point of escalation for guest complaints and service recovery</li><li>Build relationships with regular guests and use guest feedback to drive continuous improvement</li><li>Oversee maintenance and upkeep of all restaurant equipment and assets, coordinating repairs and servicing as needed</li><li>Prepare and present operational and financial reports to senior management</li><li>Ensure the branch is fully prepared for internal audits, brand visits, and mystery shopper assessments</li><li>Represent L'ETO Group as the face of the branch to guests, suppliers, and stakeholders</li></ul>Requirements &amp; Qualifications<ul><li>At least 3&ndash;5 years' restaurant management experience in the UAE or Gulf region, with full P&amp;L accountability</li><li>Proven experience managing teams of 20+ staff across multiple sections or shifts</li><li>Track record of hitting sales, cost, and profitability targets in a fast-paced, branded F&amp;B environment</li><li>Strong leadership presence &mdash; friendly yet fair and disciplined, with the ability to hold a team accountable</li><li>A positive, confident, and ambitious personality with a hands-on, floor-first approach</li><li>Confident, proactive, and a strong critical thinker with sound decision-making skills</li><li>Openness to joining and shaping a warm, close-knit team culture</li><li>Willingness to complete ongoing training, tastings, and guidance provided by the company</li><li>Fluent English; knowledge of Russian is an advantage</li><li>Proficient in Microsoft Office and Syrve POS, with confidence reading and acting on operational reports</li><li>Neat, professional presentation</li><li>A strong sense of ownership, accountability, and commercial awareness</li></ul>To ApplySend your CV to: careers@leto.groupOnly shortlisted candidates will be contacted.Pay: AED1.00 - AED2.00 per monthWork Location: In person

Restaurant Manager

southern sun

<div>Southern Sun welcomes job applications from passionate and hard-working team players who want to be part of our ever-growing Southern Sun family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application and you could be the newest addition to our family.
Key Responsibilities:
The Outlet Manager will be responsible for overseeing the efficient and profitable operation of the outlet in line with Southern Sun Hotel strategies, brand standards, and guest expectations.<ul><li>
Lead daily outlet operations and ensure exceptional guest service.</li><li>
Drive revenue through effective upselling of premium steaks, sides, wines, and beverages.</li><li>
Demonstrate strong knowledge of premium beef cuts, aging, cooking techniques, and beverage pairings.</li><li>
Manage food and beverage costs, inventory, portion control, and yield.</li><li>
Oversee specialty steakhouse operations, including grills, dry-aging, and table-side service.</li><li>
Lead, motivate, and develop the team while ensuring compliance with hygiene, HR, and service standards.</li><li>
Manage Micros POS, budgets, administration, and overall outlet profitability.</li><li>
build and maintain a working environment in which staff are fully trained, supportive of each other, motivated and competent.</li><li>
maintain the health, hygiene, and professional appearance of the restaurant area and all who work in it.</li><li>
effectively manage the restaurant&rsquo;s administration including meetings, action plans, preparation, equipment control, bookings, and budgets.</li><li>
fulfil service requirements promptly and with a positive approach.</li><li>
work as part of a team or individually to deliver high-quality standards</li></ul></div>

Rosewood Abu Dhabi

<div>
 OUR PURPOSE AND CULTURE
 
 
 
 
 We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
 
 
 As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
 
 THE TEAM
 
 
 
 
 The Human Resources team at Rosewood Abu Dhabi is dedicated to creating an exceptional associate experience while fostering a culture of learning, growth, and service excellence. Reporting to the Assistant Director of Human Resources, the Talent Development Manager works closely with department leaders, operational teams, and associates across the hotel to drive learning initiatives, uphold Rosewood brand standards, and support the continued development of our people.
 
 
 YOUR ROLE
 
 
 
 
 As Talent Development Manager, you will play a pivotal role in shaping the associate experience and cultivating a culture of continuous learning, engagement, and excellence. You will lead the hotel's training and development strategy, ensuring associates are equipped with the skills, knowledge, and confidence to deliver exceptional guest experiences while embodying Rosewood's guiding principles and service philosophy.
 
 
 Working collaboratively with Human Resources and operational leaders, you will oversee onboarding, leadership development, quality assurance initiatives, learning programs, and associate engagement activities that support both individual growth and the overall success of Rosewood Abu Dhabi.
 
 
 HOW YOU&rsquo;LL MAKE THE PLACE
 
 
 
 <ul>
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 Lead the design, delivery, and evaluation of learning and development programs that support associate growth and operational excellence.
 </li>
 <li>
 Champion Rosewood Brand Standards and LQA initiatives through regular audits, training interventions, and follow-up action plans.
 </li>
 <li>
 Oversee the onboarding journey, ensuring new associates experience a seamless and engaging Discovery program and probationary follow-up process.
 </li>
 <li>
 Manage leadership and talent development initiatives, including management development, mentorship, cross-training, internship, and graduate programs.
 </li>
 <li>
 Analyze feedback, audit results, guest satisfaction data, and engagement survey outcomes to identify training opportunities and drive continuous improvement.
 </li>
 <li>
 Develop and manage annual training plans, monthly training calendars, budgets, and training records to ensure effective execution and compliance.
 
 </li>
 </ul>
 COULD THIS BE YOU?
 
 
 
 <ul>
 <li>
 You are passionate about learning and development and thrive in creating meaningful growth opportunities for others.
 </li>
 <li>
 You have experience delivering training and talent development initiatives within a luxury hospitality environment.
 </li>
 <li>
 You possess excellent facilitation, coaching, and presentation skills, with the confidence to engage audiences at all levels.
 </li>
 <li>
 You are highly analytical and able to translate guest, quality, and engagement data into impactful development solutions.
 </li>
 <li>
 You are proficient in Microsoft Office applications, particularly PowerPoint, and can create engaging, professional learning materials.
 </li>
 <li>
 You are a collaborative relationship builder who works effectively across departments and inspires a culture of service excellence and continuous improvement.
 
 </li>
 </ul>
 OUR BENEFITS
 
 
 
 
 As part of our team, you&rsquo;ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
 
 
 OUR COMMITMENT TO YOU
 
 
 
 
 At Rosewood Hotel Group, your voice is heard &ndash; and valued. We&rsquo;re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We&rsquo;re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them &ndash; and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
 
</div>

Talent Development Manager

<div>Southern Sun welcomes job applications from passionate and hard-working team players who want to be part of our ever-growing Southern Sun family. We value our employees and provide them with the means to grow within the company, opening many doors in the process. If this is an offer that excites you, send in your application and you could be the newest addition to our family.
Our successful Executive Sous Chefs &hellip;<ul><li>
effectively manage the Kitchen&rsquo;s finance and administration, including budgets, financial analysis, management systems and reporting;</li><li>
access and interpret Human Resource policies and legislative requirements for efficient implementation;</li><li>
maintain the highest standards of health, hygiene, food safety and professional appearance throughout the Kitchen and among all team members;</li><li>
implement policies, procedures, strategies and controls for the Kitchen&rsquo;s purchasing, deliveries, stock management and cost control;</li><li>
implement action plans ensuring the optimal functioning of all food operations, consistently exceeding guest expectations;</li><li>
facilitate effective interdepartmental co-operation to ensure guests&rsquo; expectations are anticipated and exceeded;</li><li>
work effectively as part of a team or independently to deliver consistently high standards of food quality, presentation and service;</li><li>
demonstrate strong culinary creativity and innovation, contributing to the development of menus and concepts that are contemporary, relevant and commercially successful;</li><li>
maintain a strong awareness of current culinary, gastronomic and dining trends, incorporating new techniques, ingredients, presentation styles and guest preferences where appropriate;</li><li>
actively contribute to the evolution of the hotel's food and beverage offering, ensuring that menus remain fresh, innovative and competitive within the market;</li><li>
demonstrate proven expertise in high-end steakhouse operations, including premium meat preparation, cooking techniques, sourcing, ageing and presentation;</li><li>
bring a strong fine-dining background, with a proven understanding of refined culinary techniques, attention to detail, consistency and elevated guest experiences;</li><li>
lead, mentor and develop the culinary team, fostering a culture of creativity, discipline, excellence and continuous improvement.</li></ul>
If you have these requirements &hellip;<ul><li>
A Diploma in Hotel Management or a qualified Chef Diploma from City &amp; Guilds or a similar accredited hospitality institution;</li><li>
Advanced Hospitality Management studies/training would be advantageous;</li><li>
A minimum of 10&ndash;13 years' experience in the hospitality industry as a Chef, progressing from Commis Chef and Chef de Partie through to Chef de Cuisine/Sous Chef level, with at least 3&ndash;4 years' experience in a Sous Chef or equivalent senior culinary role;</li><li>
Proven experience in a high-end steakhouse, preferably within a luxury hotel, premium restaurant or recognised fine-dining environment;</li><li>
Strong and demonstrable fine-dining culinary experience, with an excellent understanding of contemporary cuisine, food presentation and elevated dining standards;</li><li>
A proven track record of menu development, culinary creativity and innovation, with the ability to introduce new concepts and keep the food offering aligned with current market trends;</li><li>
Excellent knowledge of modern culinary techniques, premium ingredients, meat preparation and steakhouse operations;</li><li>
Strong commercial awareness, including food cost control, menu engineering, purchasing and stock management;</li><li>
Excellent leadership, communication and team-development skills;</li><li>
A genuine passion for food, with the ability to inspire a culinary team and consistently deliver exceptional guest experiences;</li><li>
The ability to work effectively in a high-volume, demanding and quality-driven environment while maintaining consistency and attention to detail.</li></ul>
A combination of high-end steakhouse, fine-dining and contemporary culinary experience will be considered a key advantage for this position.</div>

Executive Sous Chef

Zuma

<div><div>As a Zuma Commis Chef, you'll be at the heart of our guest experience. You'll create memorable moments, embody our vibrant restaurant energy, and play a crucial role in maintaining the high standards that define the Zuma experience.
Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four incredible locations across the Middle East; Dubai, Abu Dhabi, Doha and Riyadh. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma is proud to be part of the Azumi collection.
Life at Zuma
At Zuma, we're more than a restaurant &ndash; we're a vibrant community fueled by the energy that flows from our Robata grills, guided by our core values:
Honor the Mastery - we celebrate every detail, always striving for perfection &ndash; putting pride in everything we do
Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness
Embrace the Energy - we bring passion and positivity to everything we do
Main Duties
Your key responsibilities will include:<ul><li>Assist in preparing ingredients, including chopping, slicing, and measuring, to ensure smooth kitchen operations</li><li>Handle basic cooking tasks, such as grilling, frying, or baking, under the supervision of senior chefs</li><li>Maintain cleanliness, organize workstations, and follow hygiene and safety standards</li><li>To consistently strive for quality of service and consistency in our experience to our guests</li></ul>
What We Look For
Our ideal candidate embodies our values and the following:<ul><li>A genuine love for culinary experiences &amp; a passion for Japanese cuisine</li><li>Preferably experience as a Commis Chef in a luxury high-volume restaurant</li><li>A natural team player who is at home working in sync with a large team</li><li>Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences</li></ul>
Benefits
We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.
 As part of our team, you&rsquo;ll enjoy:<ul><li>
World-Class training, designed to inspire and educate</li><li>
Global opportunities, experience hospitality around the globe with our five incredible brands</li><li>
Family Meals are shared daily</li><li>
Rewards &amp; Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition</li><li>
Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!</li></ul>
Our Commitment to Inclusivity
We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.
Ready to create some magic? Join us and bring your talent to a team that&rsquo;s elevating contemporary dining on a global stage.</div>
INDBOH</div>

Commis Chef + Sushi Commis Chef

360 HR Partners FZ LLC

Job DescriptionTraveling Butler &ndash; Ultra High Net Worth (UHNW) FamilyPosition: Traveling ButlerLocation: Abu Dhabi, UAE (Extensive International Travel)Employment Type: Full-TimeReporting To: Principal / Estate Manager / Chief of StaffAbout the RoleA prominent Ultra High Net Worth (UHNW) family based in Abu Dhabi, is seeking an experienced, polished, and highly discreet Traveling Butler to provide exceptional personal service to the Principal and accompanying family members during international travel and at various private residences.The successful candidate will be responsible for ensuring a seamless luxury experience, anticipating the Principal's needs, managing travel logistics from a service perspective, and maintaining the highest standards of hospitality, etiquette, and confidentiality.Due to the extensive travel requirements across Europe, preference will be given to candidates holding a European passport, enabling visa-free travel within the Schengen region.Key ResponsibilitiesPersonal Service &amp; Guest Experience<ul><li>Deliver impeccable butler service in accordance with international luxury hospitality standards.</li><li>Anticipate and respond proactively to the Principal's personal preferences and requirements.</li><li>Prepare residences, hotel suites, yachts, and private accommodations before arrival.</li><li>Coordinate wardrobe presentation, luggage handling, garment care, and packing/unpacking.</li><li>Arrange meals, refreshments, and beverages according to the Principal's preferences.</li><li>Maintain the highest standards of discretion, privacy, and confidentiality at all times.</li></ul>Travel Support<ul><li>Accompany the Principal on frequent international travel, often at short notice.</li><li>Coordinate with private aviation, yacht crews, luxury hotels, chauffeurs, and local service providers.</li><li>Ensure smooth arrivals, departures, and transitions between destinations.</li><li>Liaise with security teams, Executive Assistants, and household staff to ensure seamless travel experiences.</li><li>Oversee luggage logistics and personal effects throughout the journey.</li></ul>Household &amp; Residence Management<ul><li>Prepare guest suites and living areas to the Principal's standards.</li><li>Supervise housekeeping and service staff where required.</li><li>Maintain inventories of luxury items, wardrobes, amenities, and personal belongings.</li><li>Ensure valuables are handled securely and appropriately.</li></ul>Hospitality &amp; Protocol<ul><li>Welcome VIP guests with exceptional etiquette and professionalism.</li><li>Coordinate formal dining, private entertaining, and special occasions.</li><li>Ensure silver service, table setting, and fine dining standards are consistently maintained.</li><li>Support protocol requirements during official or diplomatic engagements where applicable.</li></ul>Administration<ul><li>Maintain travel-related inventories and expense records.</li><li>Coordinate with family office personnel and service providers.</li><li>Assist with personal shopping, gift sourcing, and bespoke requests.</li><li>Support ad hoc personal and household requirements as directed.</li></ul>Candidate ProfileEssential Experience<ul><li>Minimum 4&ndash;10 years of experience as a Butler within:</li><li>UHNW private households</li><li>Royal households</li><li>Private estates</li><li>Luxury yachts</li><li>Five-star luxury hotels or palaces</li><li>Proven experience travelling extensively with Principals or VIP families.</li><li>Strong understanding of international etiquette, protocol, and luxury service standards.</li></ul>Qualifications<ul><li>Professional Butler certification from recognised institutions (preferred).</li><li>Hospitality or Hotel Management qualification is advantageous.</li><li>Formal training in silver service, wine service, and protocol is desirable.</li></ul>Key Competencies<ul><li>Exceptional attention to detail</li><li>Outstanding interpersonal and communication skills</li><li>Impeccable presentation and grooming</li><li>Absolute discretion and confidentiality</li><li>Ability to anticipate needs proactively</li><li>Calm and composed under pressure</li><li>Highly organised with excellent time management</li><li>Flexible and adaptable to changing schedules</li><li>Strong cultural awareness and emotional intelligence</li><li>Service-oriented mindset with a &quot;nothing is too much trouble&quot; attitude</li></ul>Language Requirements<ul><li>Fluent English (essential)</li><li>Additional European language(s) such as French, Italian, Spanish, or German would be an advantage.</li></ul>Travel RequirementsThis position involves frequent international travel, particularly throughout Europe, with flexibility to travel at short notice.Due to the nature of the role and the requirement for unrestricted travel across multiple European countries, preference will be given to candidates holding a valid European passport or citizenship that permits visa-free travel within the Schengen Area.Personal Attributes<ul><li>Highly professional and discreet</li><li>Loyal and trustworthy</li><li>Positive, polished, and service-driven</li><li>Physically fit and able to travel extensively</li><li>Comfortable working irregular hours, weekends, and holidays as required</li><li>Able to adapt seamlessly to different cultures, environments, and residences</li></ul>Pay: AED10,000.00 - AED16,000.00 per monthWork Location: In person

Traveling Butler

MTL HUMAN RESOURCES CONSULTANCIES

Waitress &ndash; Premium Italian Restaurant | Abu Dhabi (Abu Dhabi)Job Type: Full-timeSalary: AED 2300 &ndash; 2,800 per monthCompany: Meridian Trade LinksLocation:Abu Dhabi (Abu Dhabi)hr@meridiantradelinksuae.com‪+971 50 663 0283‬About the RoleWe are seeking a friendly, service-oriented Waitress to join a premium Italian restaurant in Abu Dhabi (Abu Dhabi),. The ideal candidate should have prior restaurant experience, a passion for hospitality, and excellent communication skills to ensure guests enjoy a warm and memorable dining experience.Key Responsibilities<ul><li>Greet and seat guests courteously and efficiently.</li><li>Present menus and take accurate food and beverage orders.</li><li>Serve meals and drinks promptly with a professional attitude.</li><li>Maintain cleanliness and organization of dining areas.</li><li>Coordinate with kitchen and bar staff for smooth operations.</li><li>Handle guest requests and resolve complaints politely.</li><li>Follow all hygiene, safety, and restaurant service standards.</li></ul>Requirements<ul><li>2&ndash;3 years of experience as a Waitress in a restaurant or hospitality setting (Italian cuisine experience is an advantage).</li><li>Excellent English communication skills.</li><li>Customer-focused, positive, and team-oriented attitude.</li><li>Well-groomed and professional appearance.</li><li>Ability to work under pressure during peak hours.</li><li>Available to join immediately or on short notice.</li></ul>How to Applyhr@meridiantradelinksuae.com‪+971 50 663 0283‬Pay: AED2,300.00 - AED2,800.00 per monthWork Location: In person

Waitress

Explore 55+ Guest service representative in Abu Dhabi this August. Find roles across top companies and apply now to boost your career.

55 guest service representative jobs In Abu Dhabi

Restaurant Manager

Restaurant Manager

Talent Development Manager

Executive Sous Chef

Commis Chef + Sushi Commis Chef

Traveling Butler

Waitress