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guest service representative

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25153759<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Abu Dhabi EDITION, Al Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br>
</p><div>
<br>
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
<br>
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Front Desk Agent - The Abu Dhabi EDITION

Accor

<div><div>Company Description</div><p><b><br>
Join us at Accor, where life pulses with passion!</b>
</p><p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
</p><p>By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
</p><p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
</p><p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
</p><p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p><p><b>
Hospitality is a work of heart,</b>
<br>
<b>Join us and become a Heartist&reg;.</b></p><div><br>
Job Description</div><p><br>
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.</p><ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera or a related system.</li><li>
Fluency in English ; additional languages are a plus.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul><div><br>
Additional Information</div><p><br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Guest Service Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25153401<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.</p><p><br>
</p><p>Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

CID/Call Center Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25155118<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor (Welcome Desk Talent Coach - Night) - Arabic Speaker

<div><b>Additional Information</b><br>
<b>Job Number</b>25148268<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Supervisor - AYS (UAE National) - Marriott Al Forsan

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Culinary
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Ensure that standards are maintained at a superior level on a daily basis.
</li><li>Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
</li><li>Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
</li><li>Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
</li><li>Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
</li><li>Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
</li><li>Maintain complete knowledge and comply with all departmental policies/service procedures.
</li><li>Maintain complete knowledge of P.O.S. and manual systems.
</li><li>Complete opening side duties as assigned:
</li></ul><div>a. Check quality and amount of all restaurant stock and supplies using checklist.
</div><div>b. Fold napkins.
</div><div>c. Requisition all necessary supplies and transport from storeroom to restaurant.
</div><div>d. Set tables according to service standards
</div><div>e. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service
 </div><div>standards.
</div><div>f. Ensure a sufficient supply of all silverware, glassware and chinaware for service.
</div><div>g. Prepare all cold food items (cereals, fruits and salads).
</div><div>h. Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
</div><div>i. Set up side station with supplies and equipment.
</div><ul><li>Take guests&rsquo; food and beverage orders, utilizing suggestive selling techniques.
</li><li>Record order of guest following departmental service procedures.
</li><li>Input order into system and ensure transmission of food orders is verified by kitchen.
</li><li>Legibly document orders when system is down and distribute food orders to kitchen.
</li><li>Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
</li><li>Open and serve wine/champagne bottles in accordance with departmental standards.
</li><li>Make all varieties of coffee in accordance with the departmental standards.
</li><li>Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
</li><li>Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
</li><li>Maintain positive guest relations at all times.
</li><li>Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
</li><li>Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
</li><li>Guide the activities of the assigned Bus person (if any) to ensure optimum service to guests.
</li><li>Clear each course following procedures laid down in departmental manual.
</li><li>Remove soiled wares from tables as assigned and transport to dishwashing area.
</li><li>Present guest checks and process payments through the Cashier.
</li><li>Adhere to payment, cash handling and credit policies/procedures.
</li><li>Clean and reset tables immediately after guest departs.
</li><li>Collect and report tips at the end of the assigned shift.
</li><li>Complete closing side duties:
</li></ul><div>a. Properly store all reusable goods.
</div><div>b. Breakdown all goods as specified in departmental standards.
</div><div>c. Clean all equipment as assigned in the side duties.
</div><div>d. Restock items for next service.
</div><div>e. Remove all dirty linen.
</div><div>f. Marry and stock all condiments.
</div><div>g. Reset tables for next meal period.
</div><ul><li>Complete all closing reports as assigned and leave duty after reporting to Captain.
</li><li>Exhibit a friendly, helpful and courteous manner when dealing with guests and associates.
</li><li>To maintain and comply with brand and LQA standards
</li><li>To continuously support direct supervisor assuring service complies with Brand and LQA standards
</li><li>To assure the knowledge of both brand and LQA standards
</li><li>Take ownership to represent the brand by applying brands standards at every occasion
</li><li>All other duties as required.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: Minimum three years&rsquo; experience as a waiter.
</li><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><div>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain
</li></ul><div>concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.
</div><ul><li>Language: Required to speak, read and write English, with fluency in other languages preferred.
</li><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><div>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: Minimum 21 years of age to serve alcohol.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Waiter/ Waitress (Dai Pai Dong)

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Food &amp; Beverage - Services
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
</div><div>Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Ensure that standards are maintained at a superior level on a daily basis.
</li><li>Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the restaurant.
</li><li>Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant.
</li><li>Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
</li><li>Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
</li><li>Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
</li><li>Maintain complete knowledge and comply with all departmental policies/service procedures.
</li><li>Maintain complete knowledge of P.O.S. and manual systems.
</li><li>Complete opening side duties as assigned:
</li></ul><div>a. Check quality and amount of all restaurant stock and supplies using checklist.
</div><div>b. Fold napkins.
</div><div>c. Requisition all necessary supplies and transport from storeroom to restaurant.
</div><div>d. Set tables according to service standards
</div><div>e. Set up all condiments (butter, jellies, syrups, juices) and beverages (non-alcoholic) according to service
 </div><div>standards.
</div><div>f. Ensure a sufficient supply of all silverware, glassware and chinaware for service.
</div><div>g. Prepare all cold food items (cereals, fruits and salads).
</div><div>h. Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
</div><div>i. Set up side station with supplies and equipment.
</div><ul><li>Take guests&rsquo; food and beverage orders, utilizing suggestive selling techniques.
</li><li>Record order of guest following departmental service procedures.
</li><li>Input order into system and ensure transmission of food orders is verified by kitchen.
</li><li>Legibly document orders when system is down and distribute food orders to kitchen.
</li><li>Retrieve all alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
</li><li>Open and serve wine/champagne bottles in accordance with departmental standards.
</li><li>Make all varieties of coffee in accordance with the departmental standards.
</li><li>Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.
</li><li>Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
</li><li>Maintain positive guest relations at all times.
</li><li>Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
</li><li>Handle guest complaints following the six-step procedure and ensuring guest satisfaction.
</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.
</li><li>Guide the activities of the assigned Bus person (if any) to ensure optimum service to guests.
</li><li>Clear each course following procedures laid down in departmental manual.
</li><li>Remove soiled wares from tables as assigned and transport to dishwashing area.
</li><li>Present guest checks and process payments through the Cashier.
</li><li>Adhere to payment, cash handling and credit policies/procedures.
</li><li>Clean and reset tables immediately after guest departs.
</li><li>Collect and report tips at the end of the assigned shift.
</li><li>Complete closing side duties:
</li></ul><div>a. Properly store all reusable goods.
</div><div>b. Breakdown all goods as specified in departmental standards.
</div><div>c. Clean all equipment as assigned in the side duties.
</div><div>d. Restock items for next service.
</div><div>e. Remove all dirty linen.
</div><div>f. Marry and stock all condiments.
</div><div>g. Reset tables for next meal period.
</div><ul><li>Complete all closing reports as assigned and leave duty after reporting to Captain.
</li><li>Exhibit a friendly, helpful and courteous manner when dealing with guests and associates.
</li><li>To maintain and comply with brand and LQA standards
</li><li>To continuously support direct supervisor assuring service complies with Brand and LQA standards
</li><li>To assure the knowledge of both brand and LQA standards
</li><li>Take ownership to represent the brand by applying brands standards at every occasion
</li><li>All other duties as required.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: Minimum three years&rsquo; experience as a waiter.
</li><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><div>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain
</li></ul><div>concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.
</div><ul><li>Language: Required to speak, read and write English, with fluency in other languages preferred.
</li><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><div>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: Minimum 21 years of age to serve alcohol.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Waite/ Waitress (Majlis)

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