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guest service representative

Marriott International

<div>Additional Information 
Job Number26075816 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Bateen Marina, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Service Representatives take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Service Representative makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Representatives will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Representatives &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Desk Agent - The Abu Dhabi EDITION

Hilton

<div>
 
 Job Description
 
 
 
 
 Exceptional Hospitality Starts with You
 
 
 
 Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a
 
 Receptionist
 
 , you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
 
 
 
 Responsibilities
 
 
 
 Here's what you'll do during a typical day:
 
 
 <ul>
 <li>
 Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
 </li>
 <li>
 Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
 </li>
 <li>
 Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
 </li>
 <li>
 Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
 </li>
 <li>
 Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What It Takes to Make the Stay
 
 
 
 At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
 
 
 A passion for spreading the light and warmth of
 
 Hospitality
 
 . Acting with
 
 Integrity
 
 and always doing the right thing. Inspiring others through
 
 Leadership
 
 . A belief that
 
 Teamwork
 
 drives the best outcomes. A sense of
 
 Ownership
 
 and accountability. And a focus on the
 
 Now
 
 , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
 
 
 
 About Us
 
 
 
 
 Join an Award-Winning Workplace Culture
 
 
 
 At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
 
 
 Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
 
 
 Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
 
 
 Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.
</div>

Receptionist - Hilton Abu Dhabi Yas Island

Saadiyat Beach Club

<div>
 
 
 About Us
 
 
 
 At Aldar Hospitality, we're not just about places; we're about experiences. Each property in our diverse portfolio &ndash; from the serene beaches to the bustling cityscapes &ndash; is more than an asset; it's a destination where luxury and hospitality converge. Our commitment to excellence is the cornerstone of what we offer, promising a vibrant, energetic workplace that's as dynamic as the experiences we provide for our guests.
 
 
 Imagine a career where luxury and ambition intersect&mdash;this is the opportunity that awaits at Aldar Hospitality's Leisure Cluster. Our prestigious properties, including the exclusive Saadiyat Beach Club, Kai Beach, Mamsha Beach and Aldar Marinas are not only landmarks of luxury but also beacons for career growth and excellence. We're in the business of creating career- defining moments for our team, by fostering an environment that celebrates diversity and innovation. As we sculpt the future of hospitality, we invite you to bring your unique talents to our collective table, where every role is integral to our five-star guest experience and to your professional development.
 
 
 At Aldar Hospitality, we are more than a team; we are a mosaic of cultures, united in our mission to deliver extraordinary guest experiences. With over, With over 3000 professionals and 75 nationalities across our hotels and leisure assets we celebrate diversity as the key to our vibrant and innovative community. Join us and be part of a culture where every connection is an opportunity to thrive, and every encounter is a step towards excellence in hospitality.
 
 
 For more information about our extensive portfolio of hotels and leisure destinations check out our website at
 
 https://aldarhospitality.com/
 
 
 
 
 
 
 
 About the Job
 
 
 
 An opportunity has risen at Mamsha Beach for Receptionist / Cashier
 
 .
 
 In this role, your will be responsible for managing guest arrivals, handling reservations, processing payments, and providing exceptional customer service at the beach entrance or reception area. This role ensures smooth guest flow, accurate billing, and a welcoming first impression of the beach facility.
 
 
 
 
 
 
 Main Duties &amp; Responsibilities:
 
 
 <ul>
 <li>
 Greeting and welcome guests in a friendly and professional manner upon arrival.
 </li>
 <li>
 Manage check-in and check-out procedures for beach access, cabanas, and reservations.
 </li>
 <li>
 Handle cash, credit cards, and digital transactions accurately and securely.
 </li>
 <li>
 Issue receipts, manage the POS system, and maintain proper financial records.
 </li>
 <li>
 Assist guests with inquiries, reservations, and general information about beach services and facilities.
 </li>
 <li>
 Coordinate with beach operations, F&amp;B, and cabana teams to ensure smooth guest service.
 </li>
 <li>
 Maintain a neat, organized, and welcoming reception area.
 </li>
 <li>
 Handle guest complaints and escalate issues when necessary.
 </li>
 <li>
 Ensure all daily transactions are balanced and reconciled at the end of the shift.
 </li>
 <li>
 Promote and upsell beach packages, cabanas, and additional services when appropriate.
 </li>
 <li>
 Ensure compliance with company policies, cash handling procedures, and audit requirements.
 </li>
 </ul>
 
 
 
 
 
 Have what it takes to join our team?
 
 
 
 The ideal candidate for this position will display the following attributes:
 
 <ul>
 <li>
 Diploma or degree in Hospitality, Business Administration, or related field preferred.
 </li>
 <li>
 Minimum 1&ndash;2 years of experience in reception, cashiering, or customer service roles.
 </li>
 <li>
 Experience with POS systems and basic cash handling.
 </li>
 <li>
 Strong communication and customer service skills.
 </li>
 <li>
 Professional appearance and positive attitude.
 </li>
 <li>
 Basic computer skills (MS Office, reservation systems).
 </li>
 <li>
 Ability to work flexible shifts, including weekends and holidays.
 </li>
 <li>
 Accuracy &amp; Attention to Detail
 </li>
 <li>
 Cash Handling &amp; Integrity
 </li>
 <li>
 Multitasking &amp; Time Management
 </li>
 </ul>
 
 
 
 
 
 About the Benefits
 
 
 
 We offer a competitive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer attractive benefits, leave, flights home and health insurance package, accommodation and life insurance as well as exciting learning and development and career progression opportunities.
 
 
 
 
 
 
 Equal Opportunity Statement
 
 
 
 Aldar is an equal-opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.
 
</div>

Receptionist / Cashier - Mamsha Beach

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries.<ul><li>Welcomes guests and takes care of them from their arrival through to departure</li><li>Maintain cashier float and ensure accurate daily report of all money received</li><li>Contributes to guests' permanent satisfaction by providing high quality services throughout their stay</li><li>Helps meet the department's quantitative targets through his/her sales efforts</li><li>Helps encourage guest loyalty by developing friendly, personalized relationships</li><li>Ensures that administrative procedures never take priority over guest relations</li><li>Anticipates guests' needs and takes them into consideration</li><li>Deals swiftly, efficiently and sensitively to guest complaints and follows through</li><li>Ensure front desk work area is kept clean and in an orderly state at all time.</li></ul> 
Qualifications 
<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera &amp; PMS or a related system.</li><li>
Fluency in English &amp; Arabic.</li><li>
Bachelors or diplomas/certifications are required.</li><li>
 Relevant experience is a must with in Hotel industry.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Guest Service Agent

<div>Additional Information 
Job Number26083315 
Job CategoryRooms &amp; Guest Services Operations 
LocationPO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Desk Supervisor - The Ritz-Carlton Abu Dhabi, Grand Canal

Apres Restaurant LLC

JOB DESCRIPTION &ndash; WAITER / SERVERREPORTS TO SUPERVISORROLE SUMMARYThe Waiter is responsible for delivering a seamless dining experience by executing servicestandards, managing guest interactions, handling orders accurately, and ensuring smoothcoordination between the guest, kitchen, and service team. The role focuses on serviceexcellence, product knowledge, order accuracy, and guest satisfaction.1. GUEST GREETING &amp; SEATING Welcome guests warmly and professionally upon arrival. Acknowledge guests within the first few seconds of arrival. Escort guests to assigned tables and assist with seating. Present menus and explain dining concepts, specials, and promotions. Recognize repeat guests and personalize service where possible.2. MENU KNOWLEDGE &amp; PRODUCT PRESENTATION Possess thorough knowledge of the menu, including ingredients, cooking methods, spicelevels, allergens, and portion sizes. Confidently recommend dishes, beverages, and pairings based on guest preferences. Promote specials, signature items, and upsell premium offerings. Clearly explain preparation time and manage guest expectations.3. ORDER TAKING &amp; ACCURACY Take orders accurately using POS or manual order systems. Confirm dietary restrictions, allergies, and special requests.pg. 2 Repeat orders to guests to ensure accuracy. Communicate orders clearly to the kitchen and bar. Monitor order preparation and follow up on delays.4. SERVICE FLOW &amp; TABLE MANAGEMENT Serve food and beverages following the correct sequence of service. Ensure timely delivery of courses without unnecessary delays. Check back with guests after food service to ensure satisfaction. Refill water, clear used plates, and maintain table cleanliness. Coordinate with support staff for smooth service flow.5. GUEST ENGAGEMENT &amp; EXPERIENCE Maintain friendly, attentive, and professional interaction with guests. Anticipate guest needs and respond proactively. Handle guest feedback courteously and escalate issues when required. Thank guests sincerely and invite them to return.6. BILLING, PAYMENT &amp; CLOSING Present bills promptly and accurately upon guest request. Process payments through POS systems (cash, card, digital). Ensure correct billing, discounts, and approvals. Return change and receipts promptly. Thank guests and ensure a positive closing interaction.pg. 37. CLEANLINESS &amp; SERVICE STANDARDS Maintain cleanliness of tables, chairs, menus, and service stations. Follow hygiene, grooming, and safety standards at all times. Support pre-service and post-service setup and breakdown. Ensure compliance with sanitation and safety guidelines.8. TEAMWORK &amp; COMMUNICATION Communicate effectively with kitchen, bar, and service team. Assist teammates during peak periods. Attend briefings, training sessions, and team meetings. Follow instructions from supervisors and management.9. PERFORMANCE EXPECTATIONS Consistent adherence to service standards and SOPs. Accuracy in order taking and billing. Positive guest feedback and repeat visits. Strong teamwork and professional conduct. Ability to work efficiently under pressure.Pay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Waiter

Salayel Hospitality

<div>
 
 Role Overview
 
 
 
 The Receptionist is the first point of contact for guests and visitors at Property. The role is responsible for delivering a warm, professional welcome, handling front desk operations efficiently, and ensuring an excellent guest experience in line with the brand&rsquo;s service standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Greet and welcome guests in a courteous and professional manner
 </li>
 <li>
 Handle check-in and check-out procedures accurately and efficiently
 </li>
 <li>
 Manage phone calls, emails, and guest inquiries professionally
 </li>
 <li>
 Coordinate with housekeeping, maintenance, and operations teams to ensure guest satisfaction
 </li>
 <li>
 Handle guest requests, concerns, and complaints promptly, escalating when required
 </li>
 <li>
 Maintain accurate guest records and reservation details in the PMS
 </li>
 <li>
 Process payments, invoices, and cash/card transactions securely
 </li>
 <li>
 Ensure the reception area is clean, organized, and presentable at all times
 </li>
 <li>
 Follow company policies, SOPs, and UAE hospitality regulations
 </li>
 <li>
 Support administrative tasks related to front office operations
 
 
 </li>
 </ul>
 
 Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 Minimum 1&ndash;2 years of experience as a Receptionist or Front Desk Agent in hospitality (hotel / serviced apartments preferred)
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 Proficiency in English (Arabic or other languages is an advantage)
 </li>
 <li>
 Familiarity with hotel PMS systems is a plus
 </li>
 <li>
 Presentable personality with a customer-service mindset
 </li>
 <li>
 Ability to multitask and work under pressure
 </li>
 <li>
 Willingness to work shifts, weekends, and holidays
 </li>
 <li>
 Currently based in the UAE or available to relocate
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Professional and supportive work environment
 </li>
 <li>
 Career growth opportunities within Salayel Hospitality
 </li>
 <li>
 Exposure to a reputed hospitality brand in Abu Dhabi
 </li>
 </ul>
</div>

Receptionist

Explore 168+ Guest service representative in Abu Dhabi this July. Find roles across top companies and apply now to boost your career.