business development representative Jobs in Abu Dhabi

business development representative

front desk receptionist Jobs in Abu Dhabi

front desk receptionist

guest service agent

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guest service representative

HIRES IMG HUMAN RESOURCES CONSULTANCY - L.L.C - S.P.C

Key Responsibilities:<ul><li>Greet guests warmly and assist with check-in and check-out procedures</li><li>Respond to guest inquiries and resolve issues promptly and professionally</li><li>Provide accurate information about facilities, services, and local attractions</li><li>Coordinate with housekeeping and other departments to fulfill guest requests</li><li>Handle bookings, and reservations efficiently</li><li>Maintain a clean, organized, and welcoming front desk area</li><li>Uphold company policies, standards, and procedures at all times</li></ul>Requirements:<ul><li>Previous experience in a customer service or front office role preferred</li><li>Strong communication and interpersonal skills</li><li>Proficiency in English; Arabic language skills are an added advantage</li><li>Friendly, approachable, and professional demeanor</li><li>Ability to handle guest concerns calmly and efficiently</li><li>Willingness to work flexible hours, including weekends and holidays</li></ul>Working Conditions:<ul><li>Duty Hours: 9 hours per day (including meal break) as per UAE labor law</li><li>Accommodation: Provided (Shared or Single, based on designation)</li><li>Transport: Not required &ndash; workplace is within walking distance from accommodation</li><li>Nationality: Open to all nationalities</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per monthExperience:<ul><li>UAE: 1 year (Preferred)</li></ul>

Guest Service Agent

Hilton

What are we looking forReceptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous experience in cash handling</li></ul>What will it be like to work for HiltonHilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul>EOE/AA/Disabled/Veterans<img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lQV%2faAvRul%2bwJDobPJC5gRXo" width="0" height="0" />

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Marriott Hotels Resorts

Description Position Summary Answer record log and process all guest calls requests questions or concerns. Operate telephone switchboard station. Process guest requests for wakeup calls screening calls do not disturb call forwarding conference calls TDD relay calls and nonregistered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines check back with callers on hold to update status and offer to take a message. Receive record and relay messages accurately completely and legibly. Activate / deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to providers customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call request or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand sit or walk for an extended period of time. Enter and locate information using computers and / or POS systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. Preferred Qualifications <ul> <li>Education: High school diploma or G.E.D. equivalent.</li> <li>Related Work Experience: No related work experience.</li> <li>Supervisory Experience: No supervisory experience.</li> <li>License or Certification: None.</li> </ul> Key Skills <ul> <li>Bilingual</li> <li>Linux Administration</li> <li>Documentation</li> <li>LNG</li> <li>Entry Level Finance</li> </ul> Employment Details <ul> <li>Employment Type: Full-Time</li> <li>Experience: years</li> <li>Vacancy: 1</li> </ul> Marriott International EEO Statement Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.<img src="https://www.jobg8.com/Tracking.aspx?9aHZvzrW%2fNV4uLV3ZUZTMn7v4UsVxG%2b0a" width="0" height="0" />

Guest Experience Agent - The Abu Dhabi EDITION

Marriott International

<div>Additional Information 
Job Number25166790 
Job CategoryRooms &amp; Guest Services Operations 
LocationLe Royal M&eacute;ridien Abu Dhabi, 113 Khalifa Street, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

Al Maya Island & Resort

Job Descriptions:Qualifications &middot; Must have at least 1-year experience in the hospitality industry.&middot; Has the ability to communicate effectively in English and Arabic.&middot; Has strong will to work very flexible hours and has the ability to work under pressure.&middot; Has worked in an island resort.&middot; Basic computer skills, knowledge of OPERA is a must.Key Job Responsibilities:<ul><li>To be an ambassador of Front Office inside and outside of the work place</li><li>To provide personalized experience to all our guests, fully aware and following the resort standards and procedures.</li><li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li><li>To personally greet and escort the guests rather than pointing out directions</li><li>To ensure that the privacy of the guests and the confidentiality of the information is respected.</li><li>Personally ensuring uncompromising levels of cleanliness and maintenance of the work place.</li><li>To properly use the supplies, equipment and to request/raise for requisitions as per business need.</li><li>To manage any guest complaint in a professional manner, by owning it, resolving it to the guest&rsquo;s satisfaction and recording it.</li><li>To call the FOH supervisor for advice in serious cases or if an approval is required</li><li>To ensure a proper use of the telephone etiquette as per Al Maya Resort standards</li><li>To use appropriate materials, equipment and supplies for the smooth run of the Front Office operations</li><li>To interact with all our guests approaching the Reception for check in / check out, inquiries, key handling respecting resort standards and procedures.</li><li>To be aware of and to report all guest comments or complaints</li><li>To be aware of all VIPs visiting or staying in the resort</li><li>To maintain an accurate Guest History</li><li>To check the arrival lists and to block the villas according to guest requests and needs, as advised by Supervisor/Resort Manager</li><li>To ensure that all assigned and blocked villas requiring special set-ups are accurately displayed in the PMS and available to the Housekeeping and other departments in due time</li><li>Ensure cold/hot towels and welcome drinks are prepared, served on guest arrival at the resort.</li><li>To follow all local government requirements concerning resort guests and files</li><li>To daily handle the guest files and folios, ensuring that all the immigration, financial and audit procedures are fully respected</li><li>To be aware of forged currency and travelers checks and to respect all the financial and audit procedures</li><li>To ensure a proper handover between the shifts (Arrivals/Departures/Early Arrival/VIP, Early Departure, No Shows, Credit Limit)</li><li>To ensure printers, computers and extensions in office (telephone must be on the lowest ringer volume but not on mute) are working properly, if there are equipment problems, IT must be informed at once.</li><li>To familiarize with all the functions and events for the day in the resort- see Daily Figures</li><li>To familiarize/update for any promotions, advisory emails and facts sheet attached to handover clipboard</li><li>To check all desks stationary and make sure you have sufficient stock for the shift, make sure your desk looks clean and tidy at all times.</li><li>To ensure cash float is complete and has enough change</li><li>To check and action all traces and update the next shift.</li><li>To be updated with the latest administrative, organizational, operational or other changes and news</li><li>To monitor reception email from time to time and make sure to follow up on any pending during your shift.</li><li>To follow-up on credit risk report and update the Manager on duty/ highlight any high risk situation immediately</li><li>To double check the TA city ledger closed for due out, if not, communicate with Reservations and action it.</li><li>To authorize CCs for next day arrivals. Email Reservations for all CCs that cannot be authorized.</li><li>To make sure to file all the checks from different outlets.</li><li>To print departure report and follow up on departures without timing.</li><li>To update all your registration card with 100% profile quality and make sure to have departure time for all your arrivals, delete unnecessary alerts.</li><li>To ensure that all villas you checked in/out are updated in the DCT e-services website. cross-check this by using your user log printed from Opera.</li><li>To ensure all departure for the day are done or minimal handed over (status) to the next shift</li><li>To ensure that cashier closure (Cashier by journal / arrival &amp; departure reg. card, cash envelope) to be handed over to Supervisor for counter check and signature.</li><li>To prepare and check journal for closure</li><li>To close and count your cash float</li><li>To ensure that pending tasks and guest requests are properly endorsed to remaining colleagues in order to make appropriate follow up</li><li>To check the departure lists and to ensure check out times are respected</li><li>To monitor villa status and discrepancies</li><li>To drive positive guest reviews for TripAdvisor, Booking.com and other social media channels</li><li>To properly use all the equipment and Opera Management system, to have a perfect knowledge of the set ups</li><li>To strictly respect the villa keys and section keys handover procedures</li><li>To respect schedules, terms and deadlines as agreed with the Management</li><li>To daily read the logbook, to update it and to sign it</li><li>To be aware of all resort facilities operating timing and to promote the internal activities and events</li><li>To be updated with the latest administrative, organizational, operational or other changes and news</li><li>To liaise closely with the Sales and Reservations on rate management</li><li>To attend a daily briefing with the front office team to recapitulate tasks and activity</li><li>To maintain an atmosphere of high morale and a happy working relationship among the team</li><li>To report suspicious characters or suspect packages</li><li>To ensure security of payments with guest deposits</li><li>To be alert on fraud</li><li>To carry out any other duties as required</li><li>To ensure the proper use of PPE while working and to adhere to the resort&rsquo;s policy of safety and hygiene protocol</li></ul>Job Type: Full-timePay: AED1,900.00 - AED2,200.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Reception: 1 year (Required)</li><li>Opera: 2 years (Required)</li></ul>Language:<ul><li>Arabic &amp; English (Required)</li></ul>Application Deadline: 30/06/2025

Ribbonaira

We are luxury high end salon and spa in the heart of Abu Dhabi, looking for talented ladies to join our growing team. We are seeking a highly skilled and creative Hairdresser with a passion for excellence, artistry, and personalized care to join our team.DUTIES AND RESPONSIBILITIES:<ul><li>Responsible for providing the highest quality of customer service to clients/guests</li><li>Able to promote as well our services and company.</li><li>Exhibit a professional and well-groomed appearance every time</li><li>Build and maintain customer relationships in order to build strong loyalty</li><li>Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers &lsquo;expectations</li><li>Being able to understand and use universal precautions when providing services, including assessing guest hair conditions before commencing any treatments</li><li>Consulting with clients on stylistic options for their hair.</li><li>Listening to client needs to determine their preferences.</li><li>Shampooing, cutting, coloring and highlighting hair.</li><li>Performing scalp treatments as required.</li><li>Acting as salespersons to sell clients hair care retail products.</li><li>Keeping updated on hairstyle trends and styling methods.</li><li>Focus on selling and up selling thru friendly and efficient service.</li><li>Promote other spa/salon services by suggesting to guests&rsquo; other beneficial treatments offered by the spa/salon.</li><li>Demonstrate a solid knowledge of brands and products</li><li>Advise customers on product ranges best suited to their needs</li><li>Address and answer customers' queries about products, prices, availability, product uses, and services</li><li>Ensure the sanitation of all equipment, cleaning and disinfecting all tools on a daily basis</li><li>Adhering to salon safety and cleanliness standards.</li><li>Reports to immediate manager problems, issues and concern related to operations.</li><li>Handle customer complaints as per job knowledge and address it to supervisor and/or manager</li><li>Perform any other duties as directed by the manager owner or the owner's representative.</li></ul>QUALIFICATIONS:<ul><li>Must have a certificate/license from a cosmetology school with at least 3+ years working experience as a hair stylist</li><li>Proven knowledge of hair styling and treatment techniques such as Balayage, Ombre, Highlights, Lowlights, Color Melt, Permanent &amp; Semi-permanent Color, Bleaching, Keratin Treatments, Protein Treatments, Hair Extensions etc.</li><li>A wide pallet of styling and coloring techniques</li><li>Proficiency with using hair styling and treatment equipment such as hot irons, curlers, blow-dryers and more</li><li>Superb communication skills preferably both in English and Arabic</li><li>Excellent customer service skills.</li><li>Can join immediately.</li></ul>Please submit your CVs and let us know more about you and your experience.Job Types: Full-time, Permanent, Contract Contract length: 24 monthsExperience:<ul><li>Hairdressing : 3 years (Preferred)</li></ul>

Hairdresser

Place of work : Front Office, Housekeeping and RecreationQualifications &middot; Previous experience in a senior leadership role required.&middot; Computer literate in Microsoft Windows applications required.&middot; University/College degree in a related discipline preferred.&middot; Strong interpersonal and problem solving abilities.&middot; Highly responsible &amp; reliable.&middot; Ability to work well under pressure in a fast paced environment.&middot; Ability to work cohesively as part of a team.&middot; Ability to focus attention on guest needs, remaining calm and courteous at all times.Key Job Responsibilities:<ul><li>Consistently offer professional, friendly and engaging service.</li><li>Lead and manage the day to day operations of Front Office, Housekeeping and Recreation ensuring all service standards are followed.</li><li>Prepare annual budgets and administer in a fiscally responsible manner</li><li>To ensure achievement of Guest Satisfaction Index, quality standards and Employee engagement survey scores set by the Resort.</li><li>Focus on Online Reputation Management (Trip Advisor, ReviewPro, Booking.com)</li><li>Lead and support all areas in the achievement of their financial and operational targets</li><li>Builds a cooperative team spirit by demonstrating best practices, including listening, providing positive and constructive feedback and timely follow up.</li><li>Achieves maximum guest and colleague satisfaction while adhering to established Company policies and procedures.</li><li>Schedule the colleagues within budgeted guidelines and provides best coverage for service demands. In periods of low occupancy, control distribution of rooms to maximize Housekeeping efficiency.</li><li>Recruits, interviews, and selects new colleagues.</li><li>Observe and coach colleagues to consistently deliver Service Standards and opportunities to create memorable experiences.</li><li>Proactive in Revenue meetings to maximize revenues and Guest Services on Sell-Out nights. Participates at Revelations meetings.</li><li>Attends Pre-Conference Meetings and ensures all details are communicated and attended to.</li><li>Liaise with VIP parties and special attention guests, ensuring the accommodation is in order, inspecting where necessary. Greet, escort and contacts VIPS when possible, upon arrival.</li><li>Assists in creating and maintaining manuals, which make available updated material relevant to safety procedures, hours of operation, promotions, guest service requirements etc.</li><li>Conduct daily Arrivals Meeting with the front office and Front office and Housekeeping teams.</li><li>Conduct monthly staff meetings for all areas of responsibility, complete with minutes.</li><li>Design, implement, and follow up on staff incentive programs for guest service, quality and maximum revenue levels.</li><li>Complete new hire and annual performance appraisals.</li><li>Track and address all guest comments and concerns</li><li>Tour resort daily; audit staff adherence to resort policies and procedures in all phases of service and job functions; follow up with designated personnel where needed</li><li>Conduct monthly mystery quality audits and report back to the Beach Club Manager.</li><li>Observe guest reactions and confer frequently with staff to ensure guest needs are met</li><li>Control all purchases for the department, consistently aware of quality and cost</li><li>Assist in the preparation of the annual strategic plan and achieve the goals and targets therein</li><li>Ensure effective and proactive yield management, increasing RevPAR index within the competitive set (once specified)</li><li>Oversee group business, reviewing and ensuring details of group resumes are met</li><li>Follow department policies, procedures and service standards</li><li>Oversee the selection, training and development of all colleagues to ensure timely recruitment and career growth is aligned.</li><li>Follow all safety policies</li><li>To ensure the proper use of PPE while working and to adhere to the resort&rsquo;s policy of safety and hygiene protocol</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or willing to relocate with an employer-provided relocation package (Required)</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Front Office Operations: 1 year (Required)</li></ul>Language:<ul><li>Arabic &amp; English (Required)</li></ul>Location:<ul><li>Abu Dhabi (Required)</li></ul>Application Deadline: 30/12/2025 Expected Start Date: 15/12/2025

Front Of House Supervisor

Explore 799+ Guest service representative in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

799 guest service representative jobs IN Abu Dhabi

Guest Service Agent

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Experience Agent - The Abu Dhabi EDITION

Guest Experience Supervisor

Guest Service Agent

Hairdresser

Front Of House Supervisor