receptionist

customer service representative Jobs in Dubai

customer service representative

front office supervisor

head hostess

housekeeping attendant

guest services agent

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications 
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

beOnd

<div>
 Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.
 
 
 As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently
 </li>
 <li>
 Provide accurate information regarding flight schedules, bookings, and services offered by Beond
 </li>
 <li>
 Assist guests with changes to their reservations and travel itineraries
 </li>
 <li>
 Address complaints and resolve issues promptly while maintaining a high level of customer service
 </li>
 <li>
 Document guest interactions and feedback to improve service quality
 </li>
 <li>
 Collaborate with other departments to ensure smooth operations and enhance guest experience
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; a degree in hospitality or related field is a plus
 </li>
 <li>
 Previous experience in customer service or contact centre environments is mandatory.
 </li>
 <li>
 Prior experience as a travel consultant is an advantage.
 </li>
 <li>
 Excellent communication skills, both verbal and written, with a strong command of English
 </li>
 <li>
 Proficiency in using computer systems and customer relationship management (CRM) software
 </li>
 <li>
 Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment
 </li>
 <li>
 Strong problem-solving skills and a proactive approach to guest service
 </li>
 <li>
 Availability to work flexible hours, including nights, weekends, and holidays
 </li>
 </ul>
</div>

Guest Experience Agent

Beond

<div>Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.
As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.<h3 class="jobSectionHeader"> 
Responsibilities</h3><ul>
<li>Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.</li>
<li>Provide accurate information regarding flight schedules, bookings, and services offered by Beond.</li>
<li>Assist guests with changes to their reservations and travel itineraries.</li>
<li>Address complaints and resolve issues promptly while maintaining a high level of customer service.</li>
<li>Document guest interactions and feedback to improve service quality.</li>
<li>Collaborate with other departments to ensure smooth operations and enhance guest experience.</li>
</ul>Requirements<ul>
<li>High school diploma or equivalent; a degree in hospitality or related field is a plus.</li>
<li>Previous experience in customer service or contact centre environments is mandatory.
</li><li>Prior experience as a travel consultant is an advantage.
</li><li>Excellent communication skills, both verbal and written, with a strong command of English.</li>
<li>Proficiency in using computer systems and customer relationship management (CRM) software.</li>
<li>Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.</li>
<li>Strong problem-solving skills and a proactive approach to guest service.</li>
<li>Availability to work flexible hours, including nights, weekends, and holidays.</li></ul></div>

Hilton

<div>Food &amp; Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah
The Food &amp; Beverage Restaurant Reservations Agent is responsible for driving restaurant revenue through active reservation management, booking optimization, and digital guest acquisition. This is a commercial food and beverage role focused on maximizing covers, table yield, and brand visibility.
What will I be doing
As a Food &amp; Beverage Restaurant Reservations Agent you will be responsible for performing the following tasks to the highest standards:<ul><li>
Manage all restaurant reservations across phone, email, WhatsApp, walk-ins, and booking platforms</li><li>
Control table allocation to maximize covers, turn times, and peak-hour revenue</li><li>
Upsell premium seating, special experiences, and high-value time slots</li><li>
Monitor no-shows, late arrivals, cancellations, and enforce reservation policies</li><li>
Maintain accurate guest profiles and booking notes</li><li>
Manage and update all internal and external booking platforms</li><li>
Ensure availability, timings, menus, photos, and descriptions are accurate</li><li>
Monitor booking trends and optimize demand</li><li>
Coordinate with operations to avoid overbooking or underutilization</li><li>
Convert all inquiries into confirmed reservations</li><li>
Follow up on tentative bookings, groups, and event leads</li><li>
Handle group reservations and pre-set menus</li><li>
Promote offers, themed nights, and seasonal campaigns</li><li>
Manage daily social media messages and comments</li><li>
Convert social media inquiries into bookings</li><li>
Post approved promotional content</li><li>
Support campaigns, launches, and special events</li><li>
Track reservations, covers, and no-show rates</li><li>
Report booking performance insights</li><li>
Support management with demand optimization</li><li>
Reservation conversion rate
KPIs</li><li>
Covers vs capacity</li><li>
No-show rate</li><li>
Upselling revenue</li><li>
Response time</li><li>
Platform accuracy</li></ul>
What are we looking for
A Food &amp; Beverage Restaurant Reservations Agent serving Waldorf Astoria Hotels &amp; Resorts is always working on behalf of our guests and in close collaboration with Food &amp; Beverage, Marketing, and Operations teams. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Minimum 2&ndash;4 years of experience in restaurant reservations, food &amp; beverage, or guest services within a luxury hotel or high-end dining environment</li><li>
Proven ability to manage high-volume reservations while optimizing covers, table allocation, and peak dining periods</li><li>
Previous experience in hospitality, customer service, or as a reservation or sales agent preferred. 
Minimum 2&ndash;4 years of hospitality experience, preferably in luxury hotels, fine dining restaurants, or high-end food &amp; beverage environments</li><li>
Proven ability to manage high-volume reservations in a fast-paced setting while maintaining accuracy and composure</li><li>
Friendly, approachable, and professional demeanor with a natural passion for guest interaction</li><li>
Excellent communication and interpersonal skills, delivered with confidence and luxury service etiquette</li><li>
Strong sales mindset with the ability to convert inquiries into confirmed reservations and maximize dining revenue</li><li>
Solid understanding of reservation yield management, table allocation, and demand optimization</li><li>
Highly organized and detail-oriented, ensuring precise guest profiles, booking notes, and reservation controls</li><li>
Ability to multitask and perform effectively under pressure during peak service periods</li><li>
Experience managing reservations across multiple platforms, including phone, email, WhatsApp, social media, and online booking systems</li><li>
Proficient computer skills for managing reservations and guest lists; experience with Seven Rooms is a distinct advantage</li><li>
Ability to analyze booking trends and support management with performance insights</li><li>
Experience coordinating group reservations, pre-set menus, and special dining events</li><li>
Knowledge of food and beverage operations or similar service environments is considered an advantage</li><li>
Strong collaboration skills to ensure alignment with restaurant operations and avoid overbooking or underutilization</li><li>
Flexibility to work weekends, evenings, and public holidays in line with operational requirements</li><li>
High standards of professionalism, discretion, and commitment to luxury service excellence</li></ul>
What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.</div>

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 This position represents as the main point of contact for all guest who ensures the highest level of guest satisfaction from arrival to departure. Welcomes and answers to guest queries efficiently. Ensure the accuracy of guest billings. Promotes the hotel services and facilities.
 
 
 
 Ensuring Exceptional Customer Experience
 
 
 
 <ul>
 <li>
 Anticipate guest needs and exceed guest expectations.
 </li>
 <li>
 Recognize and appreciate repeat guests and elite members.
 </li>
 <li>
 Provide services which are prompt, professional and discreet.
 </li>
 <li>
 Have a great understanding in terms of product knowledge. Therefore, able to answer guest enquiries confidently.
 
 
 </li>
 </ul>
 
 Core Work Activities
 
 
 
 <ul>
 <li>
 Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.
 </li>
 <li>
 Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.
 </li>
 <li>
 Assist with any check-in and check-out procedure.
 </li>
 <li>
 Ensure that guest is allocated in a room in accordance to guest preferences.
 </li>
 <li>
 Handles any customer problems and resolve promptly.
 </li>
 <li>
 Informs guests about the formalities including hotel policies, any particular conditions relating to their stay and the services available.
 </li>
 <li>
 Answer phone calls in accordance to the standards. Transfer calls if necessary.
 </li>
 <li>
 Take charge of group billing and other requirements.
 </li>
 <li>
 Promote hotel loyalty program. Hence, able to explain all information pertinent to the membership program confidently.
 </li>
 <li>
 Drive upsell and cross sell initiatives.
 </li>
 <li>
 Respects the privacy and security of hotel guest.
 </li>
 <li>
 Perform reservation, operator, guest relations and porter functions.
 </li>
 <li>
 Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
 </li>
 <li>
 Respects procedures governing invoicing and cash operations.
 </li>
 <li>
 Monitors movements in the hotel lobby with discretion.
 </li>
 <li>
 Able to provide concierge services such as babysitting request, courier services, restaurant reservations, transportation arrangements and others.
 </li>
 <li>
 Ensure the lobby area is always compliant to the brand standards.
 </li>
 <li>
 Well versed in the property management system and other hotel systems to ensure effective running of the hotel operation.
 </li>
 <li>
 Able to carry out emergency response procedures.
 </li>
 <li>
 Adhere to all operating standard procedures, hotel policies and brand standards.
 </li>
 <li>
 Standing, sitting or walking for extended periods of time.
 
 
 </li>
 </ul>
 
 Administration
 
 
 
 <ul>
 <li>
 All cashiering functions are accurately and properly done. Any supporting internal forms to be documented and approved by AFOM.
 </li>
 <li>
 Ensure that all the required guest documentation is retrieved, updated on the system and stored safely complying to the private and confidential information policy.
 </li>
 <li>
 Internal communications to be consistently updated, acknowledged and passed on to others e.g log book, traces, BEO, etc.
 </li>
 <li>
 To balance the cash report and remittance envelope at the end of shift.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Develop and maintain positive working relationships with others.
 </li>
 <li>
 Respects norms concerning hygiene and cleanliness in the workplace.
 </li>
 <li>
 Applies the hotel's safety regulations (fire hazards etc).
 </li>
 <li>
 Respects and participates in the sustainable practices hotel program.
 </li>
 <li>
 Perform other reasonable job duties as requested by Superiors.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Guest Services / Royal Service or similar coordinating position recommended
 </li>
 <li>
 Must have excellent communication skills, both written and verbal
 </li>
 <li>
 Must be highly organized, energetic and possess the ability to work well under pressure
 </li>
 <li>
 Must possess excellent decision-making, relationship, organization and planning skills
 </li>
 <li>
 Must have the ability to manage several tasks simultaneously
 </li>
 <li>
 Must be physically fit in order to lift and move luggage
 </li>
 <li>
 Proficient in the English language (verbal &amp; written), second language is an asset
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Must have the ability to handle cash effectively and accurately
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Fluency in English , additional languages are a plus
 </li>
 </ul>
</div>

Guest Service Agent

<div><div>Company Description</div> 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.<div> 
Job Description</div> 
Receives guest calls, assists the guests in a professional and friendly manner.<ul><li>
Maintain effective communication with all related departments to ensure smooth service delivery.</li><li>
politely handle every query and exceed guest expectations.</li><li>
Maintain an up-to-date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the Opera guest profile system.</li><li>
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li><li>
Take messages for guests and management as per the required standard.</li></ul><div> 
Qualifications</div> 
Minimum 1-2 years&rsquo; experience in a similar role in a hotel.<ul><li>
Fluency in English, both written and verbal communication skills.</li><li>
Additional language is an advantage.</li><li>
Energy and enthusiasm with an eye for detail.</li></ul></div>

Guest Service Communication Agent

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
Receives guest calls, assists the guests in a professional and friendly manner.<ul><li>
Maintain effective communication with all related departments to ensure smooth service delivery.</li><li>
politely handle every query and exceed guest expectations.</li><li>
Maintain an up-to-date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the Opera guest profile system.</li><li>
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li><li>
Take messages for guests and management as per the required standard.</li></ul> 
Qualifications 
Minimum 1-2 years&rsquo; experience in a similar role in a hotel.<ul><li>
Fluency in English, both written and verbal communication skills.</li><li>
Additional language is an advantage.</li><li>
Energy and enthusiasm with an eye for detail.</li></ul></div>

Explore 2564+ Guest services agent in Dubai this January. Find roles across top companies and apply now to boost your career.

2564 guest services agent jobs IN Dubai

Guest Services Agent

Guest Experience Agent

Guest Experience Agent

Food & Beverage Restaurant Reservations Agent | Waldorf Astoria Dubai Palm Jumeirah

Guest Service Agent

Guest Service Communication Agent

Guest Service Communication Agent