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Ramada by wyndham dubai barsha heights

<div>This is a full-time, on-site Guest Service Agent role based in Dubai. The Guest Service Agent will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and responding to inquiries. The role also includes assisting guests with their needs, providing information about the hotel's services, and ensuring seamless guest experiences. The role requires excellent interpersonal and customer service skills to address guest requests promptly and professionally.
<div><h2 class="jobSectionHeader">Experience Needed</h2><ul><li>
Strong interpersonal, communication and customer service skills</li><li>
Proficiency in managing reservations, check-in, and check-out procedures</li><li>
Ability to handle guest inquiries and resolve concerns effectively</li><li>
Basic technical skills related to hospitality management systems and software</li><li>
Attention to detail, organizational skills, and the ability to multitask in a dynamic environment</li><li>
Previous experience in a similar role in a hotel is preferred</li><li>
Fluency in English; additional language proficiency is an advantage</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Team Management<h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication, Flexibility, Interpersonal Skills<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div></div>

Guest Service Agent

Paramount Hotel Dubai

<div>
 
 We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.
 
 
 Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition as a Guest Engagement Agent and start scripting your own story at Paramount Hotel Dubai
 
 
 
 
 
 
 Job Description
 
 
 
 To create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Dubai and build lasting relationships by following our core values.
 
 
 
 
 
 
 Duties And Responsibilities
 
 
 <ul>
 <li>
 Comprehensive knowledge of the Hotel, including all departments, services and outlets.
 </li>
 <li>
 Ensure the lobby is clean, the furniture and newspapers look presentable at all times.
 </li>
 <li>
 Conduct hotel tours every time it is required.
 </li>
 <li>
 Assist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests.
 </li>
 <li>
 Keep track of pending orders and monthly requisition costs.
 </li>
 <li>
 Attend daily shift briefings and monthly communication meetings.
 </li>
 <li>
 Check the arrivals detailed report for the following day and day after to highlight special requests.
 </li>
 <li>
 Check guests profile and identify repeat guest.
 </li>
 <li>
 Raise purchase orders and requisition for guest supplies and office supplies. and Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times.
 </li>
 <li>
 Update guest preferences and guest feedback in Profile Notes.
 </li>
 <li>
 Prepare welcome letters for all arriving guests and Prepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective rooms.
 </li>
 <li>
 Check inspected rooms prior to arrival and ensure they are set up according to guest preferences.
 </li>
 <li>
 Upsell hotel facilities.
 </li>
 <li>
 Perform any related duties and special projects as requested by Management.
 </li>
 </ul>
 
 
 
 
 
 Qualifications And Experience
 
 
 <ul>
 <li>
 Minimum of 2 years&rsquo; experience in a Receptionist/Guest Service position in Front Office, preferably in an international five star hotel with more than 200 rooms
 </li>
 <li>
 Secondary Education or equivalent
 </li>
 <li>
 
 Excellent verbal and written communication skill in English, Additional language is a strong plus
 
 </li>
 </ul>
</div>

Guest Engagement Agent

IBIS

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Job Description
 
 
 
 
 Guest Service Agent
 
 
 
 First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
 
 
 
 What is in it for you:
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide.
 </li>
 <li>
 Learning programs through our Academies.
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 
 
 </li>
 </ul>
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
 </li>
 <li>
 Take the initiative to add a personalized experience.
 </li>
 <li>
 Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.
 
 
 </li>
 </ul>
 Qualifications
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Service focused personality is essential; experience is an asset.
 </li>
 <li>
 Prior experience working with Opera / Opera cloud or a related system.
 </li>
 <li>
 Fluency in English &amp; Arabic; additional languages are a plus.
 </li>
 <li>
 Bachelors or diplomas/certifications are required.
 </li>
 <li>
 Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our commitment to Diversity &amp; Inclusion:
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Accor

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
We are seeking a friendly and enthusiastic Welcomer to join our team in Dubai, United Arab Emirates. As a Welcomer, you will be the first point of contact for our guests, creating a warm and personalized welcome experience in our vibrant, multicultural environment. Your role is crucial in delivering our brand's promise of exceptional hospitality and ensuring a smooth arrival and departure process for all guests.<ul><li>
Greet and welcome all guests with warmth, professionalism, and a genuine smile</li><li>
Provide personalized check-in and check-out experiences</li><li>
Assist guests with inquiries, directions, and hotel information</li><li>
Offer welcome beverages or amenities upon arrival, based on guest status or preferences</li><li>
Coordinate with Front Office, Concierge, and Guest Relations to ensure a seamless guest experience</li><li>
Maintain a visible presence in the lobby and be readily available to assist or guide guests</li><li>
Promote hotel services, facilities, and ongoing promotions</li><li>
Handle guest feedback and resolve issues or escalate them appropriately</li><li>
Ensure guest preferences and special requests are recorded and communicated effectively</li><li>
Maintain a polished and professional appearance at all times, in line with brand standards</li><li>
Anticipate guest needs and offer relevant recommendations to enhance their stay</li></ul> 

Qualifications 
<ul><li>
Minimum 1 year of experience in a Front Office or guest-facing role in a 4- or 5-star hotel</li><li>
High school diploma or equivalent</li><li>
Excellent communication and interpersonal skills</li><li>
Proficient in English (verbal and written); additional languages are a plus</li><li>
Warm, outgoing, and service-oriented personality</li><li>
Ability to work under pressure and in a fast-paced environment</li><li>
Strong knowledge of Dubai and its tourist attractions</li><li>
Basic computer skills; familiarity with Opera or similar hotel management software is preferred</li><li>
Flexible to work in shifts, including weekends and public holidays</li><li>
Passion for hospitality and creating memorable guest experiences</li><li>
Adaptability to work in a multicultural environment</li><li>
Attention to detail and ability to multitask efficiently</li></ul> 

Additional Information 
Additional Language is an added advantage.
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Welcomer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25185475
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Sheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Agent - Female

<div>Additional Information 
Job Number25194733 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Mall of the Emirates Hotel Dubai, Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Duty Manager

Vintage Grand Hotel

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City &ndash; a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&amp;B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel&rsquo;s brand in Dubai. The hotel will exemplify the brand&rsquo;s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand&rsquo;s signature M Club lounge, a pool, fitness center and tennis court.Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelers.OVERVIEWWith the goal of providing superior guest experiences, the Front Office Receptionist is involved in any and all aspects of guests' experience in a hotel. The Front Office Receptionist is responsible for knowing and sharing knowledge of all hotel facilities, services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.JOB RESPONSIBILITIES<ul><li>Must have past experience in dealing directly with customers from all walks of life and must have acquired general knowledge of basic customer service skills.</li><li>Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services</li><li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li><li>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.</li><li>Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.</li><li>Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.</li><li>Performs other duties as assigned, requested or deemed necessary by management.</li><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li></ul>QUALIFICATIONS<ul><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Must be fluent in English.</li><li>Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</li><li>Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</li></ul>EDUCATION<ul><li>Minimum a Diploma in hotel management, tourism, or related fields of study.</li></ul>Job Type: Full-time

Front Desk Receptionist

Explore 3512+ Guest services agent in Dubai this December. Find roles across top companies and apply now to boost your career.

3512 guest services agent jobs IN Dubai

Guest Service Agent

Guest Engagement Agent

Guest Service Agent

Welcomer

Guest Relations Agent - Female

Duty Manager

Front Desk Receptionist