customer service representative Jobs in Dubai

customer service representative

receptionist

front desk receptionist

housekeeping attendant

front office supervisor

guest services agent

Airbetter Holiday Homes LLC

About Us:We are a leading Holiday Homes company offering premium short-term rental properties across Dubai. Our mission is to provide exceptional guest experiences with the comfort and luxury of home combined with the standards of a hotel.We are seeking a Reservation Agent with a background in holiday homes or hotel operations to join our dynamic team. The ideal candidate will manage reservations, ensure smooth guest communication, and deliver outstanding customer service.Key Responsibilities:<ul><li>Handle guest inquiries and reservations via phone, email, and online platforms.</li><li>Manage booking calendars and ensure accurate property availability.</li><li>Coordinate check-in/check-out schedules with operations team.</li><li>Upsell additional services to enhance guest experience.</li><li>Maintain high standards of guest communication and satisfaction.</li><li>Resolve booking issues promptly and professionally.</li><li>Prepare daily reports on reservations and occupancy.</li></ul>Requirements:<ul><li>Previous experience in holiday homes reservations or hotel front office (mandatory).</li><li>Strong knowledge of OTA platforms (Airbnb, Booking.com, Expedia, etc.).</li><li>Excellent communication and customer service skills.</li><li>Ability to multitask and work under pressure.</li><li>Proficiency in MS Office and reservation systems.</li><li>Fluency in English (Arabic or other languages is a plus).</li></ul>What We Offer:<ul><li>Competitive salary + performance incentives.</li><li>Career growth opportunities in a fast-growing hospitality sector.</li><li>Supportive and professional work environment.</li></ul>How to Apply:Send your CV to sunshinemark@airbetter.com with the subject line: Reservation Agent Application &ndash; Holiday Homes.Job Type: Full-timePay: AED3,000.00 per month

Reservation Agent – Holiday Homes (Hotel Experience Preferred)

Aravi Hotel

Urgently hiring Female candidates for Guest Service Agent - Receptionist for 4 star hotel in DeiraRequirements:Ideal Candidate should have minimum 1 year- 3 years of experience in Front office with IDS.Fluent in EnglishMiddle east experience will be added advantage.IDS software knowledge is mandatoryCandidates should be ready to join immediately and available for the interview in UAE.Salary will be AED 1500 -1800+ sharing accommodation+ foodInterested candidates can share their cv on careers(at)aravihotel.aeJob Types: Full-time, PermanentPay: AED1,500.00 - AED1,800.00 per month

Guest Service Agent (Receptionist)

Cheval Collection

<div><div>Job Ref: CHE1886</div><div>
Branch: Cheval Maison &ndash; Expo City Dubai</div><div>
Location: Cheval Maison &ndash; Expo City Dubai, Expo City</div><div>
Salary/Benefits: Competitive Salary</div><div>
Contract type: Permanent</div><div>
Hours: Full Time</div><div>
Posted date: 17/11/2025</div><div>
Closing date: 19/12/2025</div> 
Key Responsibilities:
<ul>
<li>Handle all incoming reservation inquiries via phone, email, and online booking platforms.</li>
<li>Provide accurate information about room availability, rates, packages, and promotions.</li>
<li>Process bookings efficiently, ensuring all details are captured accurately in the reservation system.</li>
<li>Upsell and cross-sell hotel services and amenities to maximize revenue opportunities.</li>
<li>Build and maintain strong relationships with guests, travel agents, and corporate clients.</li>
<li>Coordinate with other departments to ensure a smooth guest arrival experience.</li>
<li>Resolve any reservation-related issues or complaints promptly and professionally.</li>
<li>Monitor booking trends and provide reports to support revenue management strategies.</li>
</ul>
Qualifications:
<ul>
<li>Previous experience in reservations, sales, or a similar role in the hospitality industry.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Proficiency in reservation systems (e.g., Opera) and Microsoft Office.</li>
<li>Excellent organizational and multitasking abilities.</li>
<li>Fluency in English (additional languages are a plus).</li>
<li>A positive attitude and passion for delivering exceptional guest service.</li>
</ul>
What We Offer:
<ul>
<li>Competitive salary and benefits package.</li>
<li>Professional development and career growth opportunities.</li>
<li>A supportive and inclusive workplace culture.</li>
<li>The chance to be part of a renowned luxury hospitality brand.</li>
</ul>
How to Apply: 
If you&rsquo;re passionate about hospitality and excited to contribute to the success of Cheval Maison Expo City, we&rsquo;d love to hear from you!

Submit your application online, including an updated CV that showcases your relevant experience, to be considered for the Reservations/Sales Agent position at Cheval Maison Expo City.
Opening in March 2025, Cheval Collection is delighted to be adding a second Dubai property to its growing portfolio, which includes 13 locations in London and three in Edinburgh.

Cheval Maison - Expo City will feature 151 exquisite bedrooms and studios accompanied by a range of one, two and three-bedroom apartments, a rooftop pool, meeting and events spaces, a restaurant and bar, brasserie and coffee shop.

Located in Dubai&rsquo;s thriving Expo City just moments from the metro, this prestigious building hosted visiting world leaders during Expo 2020 Dubai and did so again during the COP28 climate conference in December 2023.</div>

Reservations/Sales Agent

Frank Porter

Frank Porter is looking to hire a Guest Services Agent who can drive a motorbike.Responsibilities&middot; Meeting our guests to provide a smooth check-in process&middot; Processing deposits via cash/POS at the property&middot; Assisting our guests with checkout on their day of departure&middot; Completing comprehensive check out and inventory reports of the property to document damage/missing items, repairs or maintenance works&middot; Visiting our properties to replace missing items&middot; Assist with opening properties for inspections/maintenance works as requiredWe are looking for someone who enjoys meeting people, is committed to providing an experience which our guests won&rsquo;t forget. You will also need to have attention to detail and remain calm when under pressure during busy times.The salary for this role is 3700 AED per month based on a 6 day shift working week.PREFERABLY HAVING PAST EXPERIENCE IN A HOLIDAY HOMESRequirements&middot; Demonstrated experience in an operations role&middot; Experience of working within the vacation homes rental business/ hospitality industry would be advantageous&middot; Excellent command of English&middot; Intermediate and above Excel skills&middot; Proactive in approach&middot; Decision maker who solves problems&middot; Experience in coordinating complex scheduling for daily tasks&middot; Calm under pressure&middot; Demonstrates leadership capabilities&middot; Capable of dealing with customers and resolving issues in a timely manner&middot; Scheduling experienceJob Type: Full-timePay: Up to AED3,700.00 per month

GUEST SUPPORT AGENT WITH MOTORBIKE LICENSE

Sofitel

<div>Company Description 
Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With magnifique touches of French elegance interlaced throughout the hotel, we invite you to &lsquo;Live the French way&rsquo; and indulge in excellence. 
Job Description 
<ul><li>
Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.</li><li>
Greet members and Guests in a friendly and efficient manner.</li><li>
Escort Guest as required.</li><li>
Knowledgeable about all aspects of treatments and the facility.</li><li>
Knowledgeable in a spa therapy</li><li>
Provide information and literature about facility in person and via telephone.</li><li>
Control entry into all areas of facility by restricting all unauthorised individuals.</li><li>
Collect money or other suitable payment from clients for all services rendered.</li><li>
Treatment bookings/scheduling.</li><li>
Give tours of spa, as required.</li><li>
Ensure smooth operation of reception.</li><li>
Respond to inquiries by phone and in person, providing complete details of all spa aspects.</li><li>
Handle special assignments.</li><li>
Co-ordinate sales packets, when needed.</li><li>
Maintain office files/records.</li><li>
Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).</li><li>
Assist in the operation of all spa departments:</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years of experience in luxury hotel or spa front of house position.</li><li>
Computer literate preferably with knowledge of spa reservation systems.</li><li>
Passion for guest care.</li><li>
Personal interest in spa treatments and holistic lifestyle.</li><li>
Telephone skills ideally in conjunction with handling reservations.</li><li>
Able to work within a team with rotating shifts.</li></ul></div>

Spa Receptionist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184759
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Agent

<div>Additional Information 
Job Number25176878 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. 
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Residences Concierge Coordinator

Explore 2621+ Guest services agent in Dubai this November. Find roles across top companies and apply now to boost your career.