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Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company&rsquo;s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
The Role of the Reservations Agent:
We are excited to offer an opportunity for a Reservations Agent to join a new takeover project in the UAE: Al Zorah Beach Resorts in Ajman, UAE , as it embarks on an inspiring transformation journey. This evolution will culminate in the grand opening of Four Seasons Resort Ajman at Al Zorah in late 2026.
Our Ideal Candidate Will Have
To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.
Key Responsibilities:
<ul><li>Handle Group and Individual Reservations inquiries via email, phone and WhatsApp according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue.
</li><li>Aims to upsell rooms and other services to maximize the profitability of the company
</li><li>Leases and cooperates with other departments as needed
</li></ul><ul><li>Creates reports or partake in projects as directed by management
</li><li>Maintain a records of guest preferences, VIP bookings, and special occasions.
</li><li>Building and maintaining positive relationships with guests, travel agents, and other referral sources to drive business.
</li><li>Monitoring reservation trends, analyzing data, and providing insights to optimize revenue and operational efficiency.
</li><li>Adhering to the hotel sales, marketing, and service standards, while also complying with hotel policies and procedures.
</li><li>Accurately recording and maintaining reservation information, managing room inventory, and ensuring data integrity in the reservation system.
</li></ul>Qualifications &amp; Experience:
<ul><li>Minimum 1 years&rsquo; experience in Hotel or Resort, as Reservations Agent
</li><li>Diploma or Bachelor's Degree in Hospitality Management , Hotel Management
</li><li>Fluency in English ; additional languages are a plus.
</li><li>Experience working with the Opera system / Excel (Microsoft office).
</li><li>The ability to work a rotating roster with evening and weekend availability
</li><li>Excellent time management skills
</li><li>Problem Solving Mindset</li></ul></div>

Reservations Agent - Al Zorah Beach Resorts in Ajman, UAE

Adagio Aparthotel

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Guest Service Agent 
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. 
What is in it for you: 
Employee benefit card offering discounted rates at Accor worldwide 
Learning programs through our Academies 
Opportunity to develop your talent and grow within your property and across the world! 
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 
What you will be doing:<ul><li>
Greet, check-in, respond to requests, and settle accounts while providing exceptional service.</li><li>
Take the initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Service focused personality is essential; experience is an asset.</li><li>
Prior experience working with Opera / Opera cloud or a related system.</li><li>
Prior experience working with Opera or a related system</li><li>
Fluency in English</li><li>
additional languages are a plus</li></ul> 

Additional Information 
Diversity &amp; Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. 
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.</div>

Guest Service Agent

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Warmly welcome guests upon arrival, assist with registration, and ensure smooth check-in/check-out procedures.</li><li>
Verify guest preferences, ensuring that room assignments and special requests are met.</li><li>
Offer a seamless departure process by handling check-out swiftly, ensuring all accounts are accurately settled.</li><li>
Handle guest inquiries, requests, and complaints with the utmost professionalism, responding promptly and efficiently.</li><li>
Offer tailored recommendations about hotel services, local attractions, and events to enhance the guest experience.</li><li>
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction.</li><li>
Accurately manage room assignments and keep guest profiles updated.</li><li>
Process billing and payments, including cash, credit cards, and digital transactions, ensuring correctness and confidentiality.</li><li>
Resolve billing discrepancies with efficiency, providing clarity on charges as needed.</li><li>
Handle reservation modifications, cancellations, and special requests while ensuring the availability of preferred accommodations.</li><li>
Keep the reservations system up-to-date, ensuring accuracy and maximizing room occupancy.</li><li>
Work closely with the Sales and Reservations team to confirm guest bookings and accommodate last-minute changes.</li><li>
Provide concierge services by helping guests with transportation, restaurant reservations, spa appointments, tickets to events, and other special requests.</li><li>
Proactively anticipate guest needs and provide personalized service, such as arranging surprise amenities or requests for special occasions.</li><li>
Maintain thorough knowledge of hotel amenities, services, and operational procedures to provide accurate information to guests.</li><li>
Stay informed about local attractions, restaurants, and events, and provide informed recommendations to enhance guests&rsquo; stays.</li><li>
Work cohesively with other departments such as Housekeeping, Engineering, and F&amp;B to address guest needs and resolve any service issues.</li><li>
Assist team members during peak hours and high-demand periods, maintaining a calm and professional demeanor.</li><li>
Ensure the front desk area is clean, organized, and welcoming at all times.</li><li>
Handle administrative tasks such as filing, sorting, and data entry as needed.</li><li>
Follow hotel policies, procedures, and safety standards, ensuring the well-being of guests and team members.</li><li>
Monitor security systems and report any suspicious activity or safety concerns to appropriate departments.</li><li>
Ensure that all guest information remains confidential and is handled with respect.</li></ul> 

Qualifications 
<ul><li>
Previous experience in hospitality or customer service, preferably in a luxury hotel or 5-star environment.</li><li>
Experience with property management systems (PMS) or hotel reservation software is highly preferred.</li><li>
Excellent communication and interpersonal skills with the ability to manage challenging situations calmly and professionally.</li><li>
Strong multitasking abilities and the capacity to handle high-pressure situations.</li><li>
Problem-solving skills with the ability to find creative solutions to guest concerns.</li><li>
Exceptional attention to detail, ensuring high standards of service and accuracy in billing and room assignments.</li><li>
High school diploma or equivalent required; a degree in hospitality management or related fields is a plus.</li><li>
Proficiency in English; additional languages such as Spanish, French, or Mandarin are a significant advantage.</li><li>
Experience using property management systems (PMS), reservations software, and basic office software (Word, Excel, Outlook).</li><li>
Ability to operate hotel phone systems, fax, and other office equipment.</li></ul></div>

Guest Services Officer

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 
 To provide our guests with an on brand personalized arrival and departure experience.
 
 
 To ensure guest ledgers are well controlled.
 
 
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 
 
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 Ensure that services provided are in harmony with our Sheraton core values.
 
 
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 
 
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 
 
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 
 
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 
 
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 
 
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 
 
 Achieve the daily set goals for the following:
 
 
 Marriott Bonvoy Enrolments.
 
 
 Up selling revenue.
 
 
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 
 
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 
 
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 
 
 Control high balance report on a daily basis.
 
 
 Ensure compliance with PCI policies.
 
 
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 
 
 Acquire the proper product and service knowledge needed to perform your job properly.
 
 
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 
 
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 
 
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 
 
 Be aware of the hotel Fire and Emergency procedures.
 
 
 Perform daily buckets check against departure and clear the pending registration cards.
 
 
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 
 
 Trouble Shoot and/or assist guests with internet issues.
 
 <ul>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 
 
 
 
 
 
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
</div>

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Adhere to the Hotel&rsquo;s policies and the department&rsquo;s standards of operation and be aware of the company&rsquo;s work ethics and code of conduct.</li><li>Represent the department and the Hotel through grooming and right attitude.</li><li>Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.</li><li>Be fluent in Hotel products and Services and identify sales opportunities</li><li>Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.</li><li>Be flexible in sales technique through offering right product to the right customer at the right time.</li><li>Review Booked Report and reservation accuracy.</li><li>Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.</li><li>Actively participate in promoting loyalty programs.</li><li>Check and take necessary details with customers who has concern or complaint related to F&amp;B and reservation to act and correct any problems.</li><li>Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.</li><li>Have a sound knowledge and always be updated with the current F&amp;B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.</li><li>Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.</li><li>Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.</li><li>Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&amp;B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.</li><li>Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.</li><li>Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.</li></ul> 
Qualifications<ul><li> 
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.</li><li>Knowledge of all restaurant information and promotion.</li><li>Basic understanding of computer and computer software including Micros, Opera and seven rooms.</li><li>Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.</li><li>Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.</li><li>Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position</li></ul></div>

Food & Beverage Reservations Agent

Marriott International

<div>Additional Information 
Job Number25150383 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bell person, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional. 
<div>
 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Concierge Supervisor

<div>Additional Information 
Job Number25146087 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Relations Agent

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2276 guest services agent jobs IN Dubai

Reservations Agent - Al Zorah Beach Resorts in Ajman, UAE

Guest Service Agent

Guest Services Officer

Guest Service Agent

Food & Beverage Reservations Agent

Concierge Supervisor

Guest Relations Agent