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guest services associate

Hilton

<div>Guest Service Agent / Associate
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience</li></ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Guest Service Agent / Associate

Rixos

<div>Company Description 
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres. 
Job Description 
Guest Service Associate (Seasonal)
This position is the first point of contact for guests and plays a key role in creating a safe, fun, and welcoming environment in Waterpark. You will assist guests with entry, provide park information, resolve guest concerns, and ensure an excellent customer experience from arrival to departure.<ul><li>
Greet all guests with a friendly and professional attitude.</li><li>
Assist with ticketing, wristband distribution, and season pass processing.</li><li>
Provide information about attractions, park policies, events, and amenities.</li><li>
Handle guest inquiries, complaints, and feedback efficiently and professionally.</li><li>
Operate point-of-sale (POS) systems for ticket sales, cabanas, guest services, etc.</li><li>
Monitor entrance/exit areas to ensure safety and flow of guest traffic.</li><li>
Support other departments as needed.</li><li>
Maintain cleanliness and organization in guest service areas.</li><li>
Enforce park rules and safety procedures courteously.</li><li>
Assist in emergency procedures when necessary.</li></ul> 

Qualifications 
<ul><li>
Previous customer service or hospitality experience preferred.</li><li>
Strong communication and interpersonal skills.</li><li>
Ability to work in a fast-paced, outdoor environment.</li><li>
Willingness to work flexible hours, including weekends and holidays.</li><li>
Basic math and computer skills (for POS systems).</li><li>
Positive attitude, reliability, and teamwork mindset.</li></ul></div>

Guest Service Associate (Seasonal)

Marriott International

<div>Additional Information 
Job Number25167098 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Living Room Ambassador (Guest Relations Agent) - Spanish Speaker

<div>Additional Information 
Job Number25171218 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Doha, West Bay, Zone 61, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Door Ambassador - Guest Arrival Expert

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Maintain the highest standard of guest service at the front entrance at all times</li><li>
Warmly welcome and assist all arriving guests and visitors</li><li>
Escort guests to Reception and recognize regular or returning guests</li><li>
Provide guests with assistance on transportation and directions</li><li>
Maintain good relationships with taxi drivers and manage taxi arrangements for guests</li><li>
Keep the front entrance clean and orderly, with special attention to glass areas, doors, and ashtrays</li><li>
Monitor and control traffic at the front entrance to ensure smooth flow</li><li>
Report any incidents or accidents at the front entrance promptly to the Guest Service Manager</li><li>
Handle valet services efficiently, ensuring guests&rsquo; cars are parked safely and with care</li><li>
Note any pre-existing damage (e.g., dents/scratches) before issuing valet tickets</li><li>
Coordinate with valet staff for timely parking and retrieval of vehicles</li><li>
Remain alert to security concerns and follow appropriate safety measures</li><li>
Stay informed about hotel events and guide guests to their correct destinations</li><li>
Maintain a friendly, courteous, and professional demeanor with all guests and colleagues</li><li>
Foster cooperative working relationships with other hotel departments</li><li>
Follow all Health and Safety regulations and safe working practices</li><li>
Adhere to department schedules and report to duty on time</li></ul> 
Qualifications 
Qualifications:<ul><li>
Strong proficiency in both verbal and written English</li><li>
Ability to manage multiple tasks in a fast-paced, dynamic environment while staying calm and composed</li><li>
Flexible with work hours, including availability for overnight shifts</li><li>
Previous customer service experience is an advantage</li></ul></div>

Doorman

<div>Additional Information 
Job Number25170053 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Arrival Expert (Bellman)

<div>Additional Information 
Job Number25170389 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
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&#3650;&#3619;&#3591;&#3649;&#3619;&#3617; St. Regis &#3648;&#3619;&#3636;&#3656;&#3617;&#3605;&#3657;&#3609;&#3592;&#3634;&#3585;&#3585;&#3634;&#3619;&#3648;&#3611;&#3636;&#3604;&#3605;&#3633;&#3623;&#3651;&#3609;&#3609;&#3636;&#3623;&#3618;&#3629;&#3619;&#3660;&#3585;&#3650;&#3604;&#3618; John Jacob Astor IV &#3651;&#3609;&#3594;&#3656;&#3623;&#3591;&#3605;&#3657;&#3609;&#3586;&#3629;&#3591;&#3624;&#3605;&#3623;&#3619;&#3619;&#3625;&#3607;&#3637;&#3656; 20 &#3649;&#3610;&#3619;&#3609;&#3604;&#3660;&#3586;&#3629;&#3591;&#3648;&#3619;&#3634;&#3618;&#3633;&#3591;&#3588;&#3591;&#3617;&#3640;&#3656;&#3591;&#3617;&#3633;&#3656;&#3609;&#3607;&#3637;&#3656;&#3592;&#3632;&#3651;&#3627;&#3657;&#3610;&#3619;&#3636;&#3585;&#3634;&#3619;&#3651;&#3609;&#3619;&#3632;&#3604;&#3633;&#3610;&#3607;&#3637;&#3656;&#3648;&#3627;&#3609;&#3639;&#3629;&#3588;&#3623;&#3634;&#3617;&#3588;&#3634;&#3604;&#3627;&#3617;&#3634;&#3618;&#3649;&#3621;&#3632;&#3649;&#3610;&#3610;&#3648;&#3593;&#3614;&#3634;&#3632;&#3605;&#3633;&#3623;&#3607;&#3637;&#3656;&#3605;&#3629;&#3610;&#3626;&#3609;&#3629;&#3591;&#3588;&#3623;&#3634;&#3617;&#3605;&#3657;&#3629;&#3591;&#3585;&#3634;&#3619;&#3586;&#3629;&#3591;&#3612;&#3641;&#3657;&#3648;&#3586;&#3657;&#3634;&#3614;&#3633;&#3585;&#3607;&#3640;&#3585;&#3588;&#3609; &#3607;&#3637;&#3617;&#3612;&#3641;&#3657;&#3651;&#3627;&#3657;&#3610;&#3619;&#3636;&#3585;&#3634;&#3619;&#3607;&#3637;&#3656;&#3614;&#3633;&#3585;&#3607;&#3637;&#3656;&#3648;&#3627;&#3609;&#3639;&#3629;&#3619;&#3632;&#3604;&#3633;&#3610;&#3595;&#3638;&#3656;&#3591;&#3612;&#3626;&#3617;&#3612;&#3626;&#3634;&#3609;&#3588;&#3623;&#3634;&#3617;&#3627;&#3619;&#3641;&#3627;&#3619;&#3634;&#3649;&#3610;&#3610;&#3588;&#3621;&#3634;&#3626;&#3626;&#3636;&#3585;&#3648;&#3586;&#3657;&#3634;&#3585;&#3633;&#3610;&#3588;&#3623;&#3634;&#3617;&#3607;&#3633;&#3609;&#3626;&#3617;&#3633;&#3618; &#3605;&#3621;&#3629;&#3604;&#3592;&#3609;&#3610;&#3619;&#3636;&#3585;&#3634;&#3619;&#3610;&#3633;&#3605;&#3648;&#3621;&#3629;&#3619;&#3660;&#3629;&#3633;&#3609;&#3648;&#3611;&#3655;&#3609;&#3648;&#3629;&#3585;&#3621;&#3633;&#3585;&#3625;&#3603;&#3660;&#3586;&#3629;&#3591;&#3648;&#3619;&#3634; &#3648;&#3619;&#3634;&#3586;&#3629;&#3648;&#3594;&#3636;&#3597;&#3588;&#3640;&#3603;&#3651;&#3627;&#3657;&#3626;&#3635;&#3619;&#3623;&#3592;&#3605;&#3635;&#3649;&#3627;&#3609;&#3656;&#3591;&#3591;&#3634;&#3609;&#3607;&#3637;&#3656; St. Regis &#3585;&#3634;&#3619;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610; St. Regis &#3627;&#3617;&#3634;&#3618;&#3606;&#3638;&#3591;&#3585;&#3634;&#3619;&#3652;&#3604;&#3657;&#3619;&#3656;&#3623;&#3617;&#3591;&#3634;&#3609;&#3585;&#3633;&#3610;&#3649;&#3610;&#3619;&#3609;&#3604;&#3660;&#3650;&#3619;&#3591;&#3649;&#3619;&#3617;&#3651;&#3609;&#3648;&#3588;&#3619;&#3639;&#3629; Marriott International &#3595;&#3638;&#3656;&#3591;&#3648;&#3611;&#3655;&#3609;&#3607;&#3637;&#3656;&#3607;&#3637;&#3656;&#3588;&#3640;&#3603;&#3592;&#3632;&#3607;&#3635;&#3591;&#3634;&#3609;&#3652;&#3604;&#3657;&#3629;&#3618;&#3656;&#3634;&#3591;&#3626;&#3640;&#3604;&#3588;&#3623;&#3634;&#3617;&#3626;&#3634;&#3617;&#3634;&#3619;&#3606;&#3649;&#3621;&#3632;&#3648;&#3605;&#3655;&#3617;&#3624;&#3633;&#3585;&#3618;&#3616;&#3634;&#3614; &#3648;&#3619;&#3636;&#3656;&#3617;&#3605;&#3657;&#3609;&#3648;&#3611;&#3657;&#3634;&#3627;&#3617;&#3634;&#3618;&#3586;&#3629;&#3591;&#3588;&#3640;&#3603; &#3648;&#3611;&#3655;&#3609;&#3626;&#3656;&#3623;&#3609;&#3627;&#3609;&#3638;&#3656;&#3591;&#3586;&#3629;&#3591;&#3607;&#3637;&#3617;&#3591;&#3634;&#3609;&#3619;&#3632;&#3604;&#3633;&#3610;&#3650;&#3621;&#3585;&#3607;&#3637;&#3656;&#3617;&#3637;&#3588;&#3623;&#3634;&#3617;&#3648;&#3611;&#3655;&#3609;&#3648;&#3621;&#3636;&#3624; &#3649;&#3621;&#3632;&#3648;&#3611;&#3655;&#3609;&#3605;&#3633;&#3623;&#3588;&#3640;&#3603;&#3651;&#3609;&#3648;&#3623;&#3629;&#3619;&#3660;&#3594;&#3633;&#3609;&#3607;&#3637;&#3656;&#3604;&#3637;&#3607;&#3637;&#3656;&#3626;&#3640;&#3604;</div></div>

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