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assistant housekeeping manager Jobs in Doha

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assistant reservation manager Jobs in Doha

assistant reservation manager

guest services coordinator

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 
 
 <ul>
 <li>
 Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
 </li>
 <li>
 Support the Front desk team in coordinating guest services and activities
 </li>
 <li>
 Oversee check-in and check-out processes, ensuring smooth and efficient operations
 </li>
 <li>
 Collaborate with other departments to fulfill guest needs and resolve issues
 </li>
 <li>
 Train and mentor guest relations staff to maintain high service standards
 </li>
 <li>
 Assist in creating and implementing guest satisfaction initiatives
 </li>
 <li>
 Monitor and analyze guest feedback to identify areas for improvement
 </li>
 <li>
 Participate in special events and VIP guest arrangements
 </li>
 <li>
 Ensure compliance with hotel policies and local regulations
 </li>
 <li>
 Assist in managing the guest relations budget and resources
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 College diploma in hotel management or related field
 </li>
 <li>
 Previous experience in Front Office or Guest Services
 </li>
 <li>
 Good Communication skills
 </li>
 <li>
 Experience with Front Office Systems
 </li>
 <li>
 Good English skills, both written and spoken and Russian is a plus
 </li>
 </ul>
</div>

Assistant Guest Relations Manager

Rixos

<div>Company Description 
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Relations Agent and build your career with us. 
Job Description 
The main job responsibilities include but are not limited to:<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Achieve Quality Audit result of 95% and above through consistent documented training.</li><li>
Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter)</li><li>
Assist and process check in/out for VIPs guests efficiently and professionally.</li><li>
Escort guests to their rooms and conduct Room Orientation.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Achieve the highest Guest Satisfaction measured by TRUST YOU platform.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter and Business centre &amp; M Lounge as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to guests in house.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day , check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Inspect VIP rooms after amenities are placed.</li><li>
Coordinate with the related Team in regards to arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations reports and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Follow up on Traces requests/notes related to Guest Relations Department and update them accordingly.</li><li>
Achieve the highest profitability through generating revenues and applying proper cost management.</li><li>
To be punctual on duty.</li><li>
Be well groomed to the standards laid down.</li><li>
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.</li><li>
To create an environment which promotes employee morale and encourages the team to have pride in their department with a high level of commitment.</li><li>
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.</li><li>
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.</li><li>
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner.</li><li>
To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.</li><li>
Ensures oneself is thoroughly familiar with the hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Encourage and participate in Corporate Social Responsibility (CSR) activities.</li><li>
Other duties as assigned</li><li>
Assist in Task Force Teams for new openings.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul> 

Qualifications 
<ul><li>
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.</li><li>
Fluency in Russian and Turkish is preferred.</li></ul></div>

Guest Relations Agent (Russian Speaker)

Marriott International

<div>Additional Information 
Job Number25184172 
Job CategoryReservations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Assistant Reservation Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25180371
 
 
 
 Job Category
 
 Spa
 
 
 
 Location
 
 The St. Regis Doha, Doha West Bay, Doha, Qatar, Qatar, 14435VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
 
 
 Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1-year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Spa Receptionist

Female Spa ReceptionistJob descriptionKey Responsibilities:Greet and assist guestsManage Spa appointments and reservations efficiently.Answer phone calls and respond to inquiries.Ensure smooth check-in and check-out processes for Spa guests.Handle payments and manage Spa&rsquo;s booking system.Provide information on Spa services, packages, and promotions.What We&rsquo;re Looking For:5 year experience in a receptionist or customer service position.Excellent communication and interpersonal skills.Ability to work in a fast-paced environment with attention to detail.Ability to multitaskFriendly, professional with a can do attitude.Knowledge of computer skills and ability to learn scheduling software.Job Type: Full-time

Female Spa Receptionist

Leisure

Industry: Theme Park, Events &amp; Entertainment Location: Qatar Employment Type: Full-time Availability: Immediate Joiner PreferredPosition OverviewWe are seeking a highly organized and creative Event Coordinator to support the planning and execution of a wide range of events and entertainment activities within our theme park. The ideal candidate will be energetic, detail-oriented, and capable of delivering exceptional guest experiences while coordinating with multiple teams to ensure smooth event operations.Key Responsibilities:Event Planning &amp; Coordination<ul><li>Assist in planning, organizing, and executing daily shows, seasonal events, activation, and special programs.</li><li>Coordinate with internal departments (operations, entertainment, marketing, F&amp;B, maintenance, etc.) to ensure event readiness.</li><li>Prepare event schedules, briefing documents, run sheets, and logistics plans.</li><li>Ensure all events are aligned with brand standards and guest experience goals.</li></ul>Operations &amp; On-Ground Management<ul><li>Supervise event set-up, dismantling, and real-time operations.</li><li>Manage performers, vendors, and technical teams during events.</li><li>Handle event-related challenges promptly to ensure smooth operations.</li><li>Conduct rehearsals, sound checks, and technical run-through as required.</li></ul>Guest Experience &amp; Safety<ul><li>Ensure all event activities follow theme park safety guidelines.</li><li>Support crowd management and guest engagement initiatives.</li><li>Address guest queries or issues professionally and promptly.</li></ul>Administrative &amp; Reporting<ul><li>Maintain event documentation, checklists, and post-event reports.</li><li>Track event expenses and support budget management.</li><li>Provide feedback and recommendations for event improvements.</li></ul>Qualifications &amp; Skills<ul><li>Fluent in Arabic and English communication (Mandatory)</li><li>Bachelor&rsquo;s degree or diploma in Event Management, Hospitality, Marketing, or related field (preferred).</li><li>2&ndash;4 years of experience in events, entertainment, theme parks, leisure industry, or similar.</li><li>Strong organizational and multitasking skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Knowledge of event production, logistics, and entertainment operations.</li><li>Ability to work in a fast-paced environment with irregular hours (birthday parities, evenings, holidays).</li><li>Creative problem-solving skills and attention to detail.</li><li>Immediate joiners only (must be available in Qatar or able to relocate quickly).</li></ul>Job Type: Full-timePay: QAR4,500.00 - QAR5,000.00 per monthApplication Question(s):<ul><li>Can you join immediately, please mention your expected date of Join.................</li></ul>Experience:<ul><li>Event Coordinator: 1 year (Required)</li></ul>Language:<ul><li>Arabic and English fluently (Required)</li></ul>

Event Coordinator

Shine on trading and contracting

Job Summary: As the Rider Operations Coordinator, you will be responsible for managing the daily operations of the rides and attractions within our children's park. Your role will involve ensuring that all rides are safe, well-maintained, and operated efficiently to maximize visitor enjoyment and satisfaction. Additionally, you will supervise ride attendants and coordinate with park management to uphold safety standards and enhance the guest experience.Key Responsibilities:<ul><li>Oversee the daily operations of all rides and attractions, ensuring they are maintained and operated according to safety regulations and guidelines.</li><li>Train, supervise, and schedule ride attendants to provide excellent guest service and ensure adherence to safety protocols.</li><li>Monitor and evaluate ride performance and guest feedback, implementing improvements as necessary.</li><li>Conduct regular safety inspections and maintenance checks of rides, coordinating with maintenance staff to address any issues promptly.</li><li>Develop and conduct safety training sessions for ride staff, emphasizing emergency procedures and guest interaction.</li><li>Maintain accurate records of ride operations, including maintenance logs, incident reports, and attendance statistics.</li><li>Collaborate with park management on promotional activities, special events, and ride scheduling.</li><li>Engage with guests, addressing inquiries and concerns to enhance the overall visitor experience.</li><li>Assist in developing and implementing policies and procedures related to ride operations and guest safety.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; additional education in management or park operations is a plus.</li><li>Prior experience in operational management, ride operations, or similar roles in an amusement park or recreational environment preferred.</li><li>Strong leadership and team management skills with the ability to motivate and inspire staff.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of safety regulations and standards related to amusement rides.</li><li>Ability to work in a fast-paced environment with a flexible schedule, including weekends and holidays.</li><li>Strong problem-solving skills and a proactive approach to addressing challenges.</li></ul>Job Types: Temporary, Contract Contract length: 6 months

Riders Operator

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