guest services manager

The Meydan Hotel

<div>Duty Manager
 
(20267) 
Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn. 
Job Summary
The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.
Key Responsibilities
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul>Skills, Experience &amp; Educational Requirements
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li> 
</ul>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Duty Manager

Hilton

<div>A Duty Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences. As a visible ambassador of the hotel, this role fosters collaboration across departments, inspires operational excellence, and upholds the highest standards of luxury hospitality through thoughtful, personalised service and a commitment to Forbes Five-Star excellence.</div>
 <div><div>What will I be doing?
 
A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
<ul><li>Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
</li><li>Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
</li><li>Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
</li><li>Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.
</li><li>Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
</li><li>Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
</li><li>Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
</li><li>Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
</li><li>Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel&rsquo;s services and facilities.
</li><li>Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
</li><li>Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
</li><li>Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
</li><li>Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.
</li><li>Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.
</li><li>Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.
</li><li>Uphold all brand standards when utilizing front-of-house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.
</li><li>Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well-maintained environment.
</li><li>Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.</li></ul></div></div>
 <div><div>What are we looking for?
 
Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
<ul><li>Excellent leadership skills and exceptional communication skills
</li><li>A passion for delivering exceptional levels of guest service
</li><li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
</li><li>Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
</li><li>Strong commercial acumen with proven sales and upselling capabilities.
</li><li>Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
</li><li>Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
<ul><li>Previous role as Duty Manager in a luxury hotel
</li><li>A degree or diploma in Hotel Management or equivalent
</li><li>An in-depth knowledge of the hotel, leisure or service sector
</li></ul></div>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
 
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Duty Manager at Waldorf Astoria Dubai International Financial Centre

Marriott International

<div>Additional Information 
Job Number26082016 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor

La Petite Maison (LPM)

<div>
 That is the rhythm of Le Caf&eacute; LPM. A neighbourhood caf&eacute; for the modern city, where the spirit of the French Riviera meets life in Dubai. From the first espresso of the morning to the last spritz of the evening, every drink we serve carries the same care and intention as everything else on the table.
 
 
 We are looking for a
 
 Waiter
 
 to own that.
 
 
 
 Your Role
 
 
 
 You are the manager of your tables and guests. You take orders, serve with precision, and make every guest feel genuinely looked after. You are the face and name your guests will remember.
 
 
 
 Your Profile
 
 
 
 No prior experience required: personality, energy, and genuine warmth matter most.
 
 
 English is a must. French or another European language, even better.
 
 
 
 Your Impacts
 
 
 
 
 Guest Experience:
 
 You create memorable moments from the first hello to the last goodbye - warm, professional, and always making guests feel like they&rsquo;re exactly where they should be.
 
 
 
 Product Knowledge:
 
 You know the menu inside out - ingredients, preparation, pairings - and share that knowledge naturally. Confident in recommending, upselling, and surprising guests with the right suggestion at the right moment.
 
 
 
 Guest Profiling:
 
 You read the table, adapt to the mood and pace, and remember what matters: preferences, habits, the little details that make a guest feel genuinely known. You record them so nothing is lost.
 
 
 
 Communication:
 
 Clear with the kitchen, attentive with guests, and in sync with the team. Small issues you handle yourself - bigger ones go straight to your manager, without delay.
 
 
 
 Why Le Caf&eacute; LPM
 
 
 
 You will be part of a concept that takes the simple things seriously. A globally recognised group at the beginning of something new with real ownership, real visibility, and the chance to leave a mark from day one.
 
 
 Competitive salary and incentives. Benefits built around life outside work, not just inside it.
 
 
 
 Sound like you?
 
 
 
 Tell us why. Send your CV and a quick note!
</div>

Waiter (Le Café LPM)

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As an Assistant Restaurant Manager , you&rsquo;re not just helping manage daily operations for one of our hotel dining outlets &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Oversee daily operations: Assist with managing outlet operations, including guest service standards, product quality, inventory, cost controls, profitability, marketing, budgeting, and enforcing policies and procedures
</li><li>Enhance guest experiences: Collaborate with the Restaurant Manager to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the dining experience
</li><li>Contribute to team development: Supervise and support team members, provide coaching, assist with performance evaluations, and contribute to professional development initiatives under the Manager&rsquo;s guidance
</li><li>Support revenue initiatives: Help implement marketing strategies, up-selling techniques, and promotions to boost food and beverage sales
</li><li>Recruit and train team members: Assist in hiring, interviewing, onboarding, and training new team members to uphold service standards and operational excellence
</li><li>Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Assistant Restaurant Manager (Peacock Alley)

<div>Additional Information 
Job Number26079869 
Job CategoryLoss Prevention &amp; Security 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Supports managing the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Criminal Justice or related major; no experience required.</li></ul>
CORE WORK ACTIVITIES
Supporting Security/Loss Prevention Operations
<ul><li>Assists in the development and implementation of emergency procedures.</li></ul>
<ul><li>Assists in identifying ways to continually improve departmental performance.</li></ul>
<ul><li>Complies with policies on proper investigative procedures for loss of property assets.</li></ul>
<ul><li>Maintains proper documentation of property patrols.</li></ul>
<ul><li>Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Implements action plans to monitor and control risk.</li></ul>
<ul><li>Reports any procedure violations to the appropriate management.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
Assisting in Leading Security/Loss Prevention Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Assists in establishing guidelines and training so employees understand expectations and parameters.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Communicates critical information to Loss Prevention officers based on knowledge gained at pre- and post-convention meetings.</li></ul>
<ul><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Helps employees and guests obtain necessary medical attention on a timely basis.</li></ul>
<ul><li>Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Meets quality standards and customer expectations on a daily basis.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
Conducting Human Resources Activities
<ul><li>Assists in the management of claims by ensuring proper procedures are followed and documented.</li></ul>
<ul><li>Brings issues to the attention of the department manager and Human Resources as necessary.</li></ul>
<ul><li>Reports all employee accidents and guest liability incidents to Claims Reporting Service in a timely manner.</li></ul>
<ul><li>Administers property policies fairly and consistently.</li></ul>
<ul><li>Certifies security staff in first aid and CPR.</li></ul>
<ul><li>Trains security staff to effectively monitor and protect property assets.</li></ul>
<ul><li>Trains staff on proper patrol procedures.</li></ul>
Additional Responsibilities
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

AsstDir/Mgr-Loss Prevention

IHG Hotels & Resorts

<div>At InterContinental Residences Dubai Business Bay, every interaction creates a lasting impression.
We're looking for a Guest Experience Agent who is passionate about hospitality, thrives on creating memorable guest journeys, and takes pride in delivering personalised luxury service. As one of the first and last faces our guests encounter, you'll play an essential role in ensuring every stay feels effortless, welcoming, and truly exceptional.
This is More Than a Front Office Role.
At InterContinental Residences Dubai Business Bay, we don't simply check guests in&mdash;we build meaningful relationships.
As a Guest Experience Agent, you'll become a trusted ambassador of our brand, delivering warm, intuitive service while anticipating guest needs before they're even expressed. Whether welcoming a first-time visitor, recognising a returning guest, or celebrating a special occasion, you'll create moments that guests remember long after they've departed.
Why This Role Matters
Exceptional guest experiences are built through genuine human connections.
Every conversation, recommendation, and thoughtful gesture contributes to our reputation as one of Dubai's premier luxury residences. Your ability to deliver seamless service, resolve requests with confidence, and personalise every interaction directly influences guest satisfaction, loyalty, and brand advocacy.
Create Experiences That Guests Remember
As part of the Front Office team, you'll deliver exceptional service throughout the entire guest journey&mdash;from arrival to departure.
You'll work closely with colleagues across the hotel to ensure every guest receives attentive, personalised service while maintaining the highest standards of luxury hospitality and operational excellence.
What We'll Support You to Do
Deliver Personalised Luxury Service 
Create warm, memorable experiences through genuine hospitality and attention to detail.
Build Lasting Guest Relationships 
Recognise returning guests, understand individual preferences, and exceed expectations.
Drive Guest Satisfaction 
Respond to requests promptly, professionally, and with genuine care.
Represent the InterContinental Brand 
Deliver every interaction in line with IHG's luxury service standards and values.
The Gig
Reporting to the Assistant Front Office Manager, the Guest Experience Agent is responsible for delivering exceptional guest service while supporting daily Front Office and Guest Relations operations.
The Opportunity
Become part of a world-class luxury hospitality team where guest experience is at the heart of everything we do.
The Strategy
Deliver personalised service, build meaningful guest relationships, and create seamless experiences across every stage of the guest journey.
The Impact
Increase guest satisfaction, encourage loyalty, strengthen our luxury reputation, and create memorable stays that guests want to repeat.
Stay Human
Luxury hospitality begins with genuine care.
At InterContinental Residences Dubai Business Bay, we believe every guest deserves to feel recognised, welcomed, and valued. Your professionalism, empathy, and attention to detail will help create experiences that leave lasting impressions.
Your Day-to-Day
No two days are ever the same. Your responsibilities will include but limited to:
Guest Experience<ul><li>
Welcome guests with warmth and professionalism during arrival and departure</li><li>
Deliver personalised service throughout each guest's stay</li><li>
Recognise VIPs, repeat guests, long-stay residents, and special occasions</li><li>
Anticipate guest needs and proactively offer assistance</li><li>
Build genuine relationships that enhance guest loyalty</li><li>
Create memorable moments through thoughtful and personalised service</li></ul>
Guest Relations<ul><li>
Handle guest requests promptly and efficiently</li><li>
Coordinate special amenities, celebrations, and personalised arrangements</li><li>
Maintain accurate guest profiles and preferences within Opera PMS</li><li>
Ensure guest information is updated to support future personalised service</li><li>
Follow up on guest requests to ensure complete satisfaction</li></ul>
Service Recovery<ul><li>
Resolve guest concerns calmly, professionally, and efficiently</li><li>
Take ownership of service recovery while maintaining guest confidence</li><li>
Escalate complex issues appropriately when required</li><li>
Follow up to ensure concerns have been fully resolved</li></ul>
Front Office Operations<ul><li>
Support smooth arrival and departure experiences</li><li>
Collaborate with Reservations, Concierge, Housekeeping, Engineering, Food &amp; Beverage, and other departments</li><li>
Ensure effective communication of guest preferences and special requests</li><li>
Assist during peak operational periods and special events</li><li>
Maintain accurate records and operational documentation</li></ul>
Quality &amp; Compliance<ul><li>
Maintain IHG luxury brand standards at all times</li><li>
Follow hotel policies, procedures, and service standards</li><li>
Ensure confidentiality of guest information</li><li>
Adhere to health, safety, and security procedures</li><li>
Maintain a professional appearance and positive attitude throughout every shift</li></ul>
What Success Looks Like
You'll be successful when you consistently achieve:<ul><li>
Exceptional guest satisfaction and positive guest feedback</li><li>
Memorable personalised guest experiences</li><li>
Prompt and effective guest request fulfilment</li><li>
Strong guest loyalty and repeat visitation</li><li>
Smooth collaboration across hotel departments</li><li>
Consistent compliance with IHG luxury service standards</li><li>
Positive contribution to the Front Office team's overall performance</li></ul>
Who This Role Is Perfect For
This opportunity is ideal for someone who:<ul><li>
Has a genuine passion for creating exceptional guest experiences</li><li>
Enjoys building meaningful relationships with people from around the world</li><li>
Brings warmth, confidence, and professionalism to every interaction</li><li>
Thrives in a fast-paced luxury hospitality environment</li><li>
Takes ownership and enjoys solving problems</li><li>
Works collaboratively while maintaining exceptional attention to detail</li><li>
Is committed to delivering service that exceeds expectations</li></ul>
What We Need From You
Ideally, you'll bring some (or all) of the following:
Education<ul><li>
Hospitality qualification or related field preferred</li></ul>
Experience<ul><li>
1&ndash;3 years of experience in Guest Relations, Front Office, Guest Experience, or Reception within luxury hospitality</li><li>
Experience within luxury hotels, branded residences, resorts, or premium hospitality environments preferred</li><li>
Working knowledge of Opera PMS or similar Property Management Systems</li><li>
Experience within the UAE or GCC hospitality market is advantageous</li></ul>
Personal Attributes<ul><li>
Outstanding interpersonal and communication skills</li><li>
Naturally warm, welcoming, and guest-focused</li><li>
Professional appearance and confident presentation</li><li>
Strong organisational and multitasking abilities</li><li>
Excellent problem-solving and decision-making skills</li><li>
Ability to remain calm under pressure</li><li>
Passion for luxury hospitality and personalised service</li><li>
High level of integrity, attention to detail, and commitment to excellence</li></ul><div>
</div>What You Can Expect from Us<div>
At InterContinental Residences Dubai Business Bay, we create an environment where our people can excel. We offer competitive compensation, valuable employee benefits, and exceptional development opportunities&mdash;including full uniform provision, generous accommodation discounts, and access to world-class training that supports long-term career growth.
</div><div></div><div>Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.</div><div>
</div><div>We foster a culture of trust, support, and acceptance &mdash; always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.</div><div>
We know that to work well, we need to feel well &ndash; both inside and outside of work. Through our myWellbeing framework, we&rsquo;re committed to supporting wellbeing across your health, lifestyle, and workplace.</div><div>
</div>Ready to Shape the Guest Experience?<div>
</div><div>If you don&rsquo;t meet every requirement but believe you bring the right energy, leadership, and passion for people, we&rsquo;d still love to hear from you.</div><div>
Join us and be part of shaping distinctive hospitality experiences in Dubai&mdash;where your ideas, personality, and expertise help define how guests connect, unwind, and remember us.</div><div>
</div>As the world&rsquo;s first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental&reg;️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you&rsquo;d like to embrace a world of opportunities, we&rsquo;d like to welcome you to the world&rsquo;s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Experience Agent at InterContinental Residences Dubai Business Bay

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