sales manager

receptionist

hr manager

operations manager

front desk receptionist

guest services manager

IHG Hotels & Resorts

<div><div>Residences Chief Concierge - Six Senses The Palm, Dubai
<div></div><div><div>Hotel Brand: Six Senses
 
Location: United Arab Emirates, Dubai
Hotel: Dubai The Palm (DXBDP), Plot number PJCRC08_200
Job number: 144765<div> 
 
 
</div></div><div><div>Duties and Responsibilities

As Chef Concierge, I will assume full responsibility for the efficient operation in the following: 
In this role, I will manage the efficient operation of my department to provide exceptional products and services within Six Senses brand operating standards and budget.

I will work strategically with the Director of Rooms to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will maintain an overall consistency of the Company&rsquo;s vision, quality/standards and develop concepts consistent with brand identity.

My scope of work includes:
<ul>
<li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.</li>
<li>I will support the Director of Rooms and focus on the rejuvenation of the residential experience. Common area amenities, services, and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
 <li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa, and other outsourced approved third-party service providers to ensure private homeowners&rsquo;/residents&rsquo; needs are anticipated and met for the overall smooth operation of private homeowners&rsquo;/residents&rsquo; living experience. Leading in the planning and execution of services and lifestyle activities involving private homeowners&rsquo;/residents&rsquo; and the hotel when applicable.</li>
<li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the private homeowners&rsquo;/residents&rsquo; history and profile system in conjunction with the Reservations Manager/Concierge.</li>
 <li>Interaction and communications between departments under my control and other departments within the residences are clear and effectively maintained to support the smooth running of the residences I will perform any additional duties given to me by the Director of Rooms.</li>
<li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving private homeowners&rsquo;/residents&rsquo; when applicable.</li>
<li>I will also be responsible for supporting the leadership team in fostering and maintaining good relationships with the private homeowners&rsquo;/residents&rsquo; and their representatives by providing services and amenities aligned with the Six Senses Brand and quality standards.</li>
<li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.</li>
</ul>
Qualifications 
To execute the position of Residences Chef Concierge , I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 
High school diploma or equivalent and at least 1 year experience in a similar hotel operational setting. I possess a minimum of a Bachelor&rsquo;s Degree in Hospitality, Hotel, or Business Management and more than three years of experience in a similar luxury and residential hospitality operational role. 
Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook.

I am also familiar with various hotel systems including POS, PMS and CRM platforms. I have excellent knowledge of guest related functions, guest service and local surrounding areas. 
Fluent in English and I understand that additional languages are preferred. 

The above is intended to provide an overview of the role and responsibilities for a Residences Chef Concierge at Six Senses Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.</div></div></div></div></div>

Residences Chief Concierge - Six Senses The Palm, Dubai

Paramount Hotel Dubai

<div>
 
 Hey there!
 
 
 Are you one of those creative minds? A character, a storyteller?
 
 
 Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?
 
 
 Join the audition and start scripting your own story at Paramount Hotels Dubai!
 
 
 
 
 
 
 Job Purpose
 
 
 
 To support Executive Producer Front Stage in overseeing the day-to-day operations of the hotel front desk, concierge, and guest services.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 Managerial Accountabilities
 
 <ul>
 <li>
 Cast management: supervising and training front desk, concierge and other guest service casts to ensure efficient and friendly service.
 </li>
 <li>
 Guest satisfaction: ensuring that guests have a positive experience at the hotel by addressing their needs and resolving any complaints in a timely and professional manner.
 </li>
 <li>
 Operations management: ensuring the smooth and efficient operation of the front office, and managing the day-to-day administration tasks.
 </li>
 </ul>
 
 
 
 
 Functional Accountabilities
 
 <ul>
 <li>
 Supervising the front stage casts and ensuring excellent customer service.
 </li>
 <li>
 Managing room inventory.
 </li>
 <li>
 Responding to guest inquiries and resolving any complaints or problems.
 </li>
 <li>
 Monitoring and controlling the performance of the front office.
 </li>
 <li>
 Ensuring the maintenance and cleanliness of the front office and guest areas.
 </li>
 <li>
 Collaborating with other departments to ensure smooth hotel operations.
 </li>
 <li>
 Developing and implementing procedures to increase efficiency and guest satisfaction.
 </li>
 <li>
 Participating in budget planning and revenue management.
 </li>
 <li>
 Maintaining up-to-date knowledge of hotel products, services and promotions.
 </li>
 <li>
 Representing the hotel and maintaining high standards of customer service and hospitality.
 </li>
 <li>
 Preparing daily, weekly and monthly reports on front office performance and submitting to the Front stage manager.
 </li>
 <li>
 Budgeting and financial management: monitoring front stage expenses and contributing to the preparation of the budget.
 </li>
 <li>
 Monitoring front office financial performance and ensuring accuracy in billing and revenue reporting.
 </li>
 <li>
 Ensuring that front office systems and equipment are maintained and in good working order.
 </li>
 <li>
 Overseeing the training and development of front office staff.
 </li>
 <li>
 Maintaining effective communication and coordination between front office and other departments.
 </li>
 <li>
 Participating in the development of the annual budget and operating plan.
 </li>
 <li>
 Preparing daily, weekly, and monthly reports as required.
 </li>
 <li>
 Ensuring the compliance with hotel policies and procedures.
 </li>
 <li>
 Assisting the front office manager in various tasks as required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in similar role.
 </li>
 <li>
 Knowledge of hotel operation, including all front of house sub departments
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 BA degree in hospitality management
 </li>
 <li>
 Knowledge of hotel operating systems
 </li>
 <li>
 Understanding the revenue management and inventory control systems
 </li>
 <li>
 Proficiency in Microsoft office and strong computer skills.
 </li>
 </ul>
</div>

Assistant Producer Front Stage (Asst. Front Office Manager)

Beach Walk Boutique Hotel

ACCOUNTABILITIESEnsure that the group standards are understood and upheld by all Front office team members under the guidance of the Front Office Manager.Maintaining and developing agreed operating procedures involved in the Front Office under the guidance of the Front Office Manager.Also ensuring that all team members adhere to the correct procedures as laid down in the operating manuals.Ensure the overall efficient performance of the Front office department under the guidance of the Front Office Manager.ESSENTIAL DUTIES AND RESPONSIBILITIESTo ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.To be responsible for the maximization of room sales and revenue for the hotel.Works under the guidance of the Front Office Manager.To ensure a consistently high standard of presentation is maintained for both the department and its personnel.Ensures Sales attitude is adaptable at all times and maintains an awareness of all sales opportunities within the hotel.To ensure a high level of guest service is consistently maintained.To ensure high level of product knowledge of the hotel and local area.To ensure our guests receive a fast, efficient check-in and checkout process.To maintain and update guest history and marketing data base as laid down in the front office procedures.To ensure an effective system of room allocation as per guests&rsquo; bookings, requests and availability under the guidance of the Front Office Manager.To ensure that all guests&rsquo; complaints and queries are handled with the utmost discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required under the guidance of the Front Office Manager.To be aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition. Meet VIP guests upon arrival and escorts them to the rooms whenever required under the guidance of the Front Office Manager.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.To ensure that telephones are answered quickly and efficiently, following company standards.To ensure that all hotel literature is kept updated and available through the Front Office department to maximize sales opportunities in line with the current policies &amp; procedures.To report any non-compliances or unusual/suspicious activities to the concerned departments.Ensures concerned supervisors are kept full aware of any relevant feedback from either customers or other departments.Ensures all duty shift procedure checklists are continuously monitored and all tasks completed by the end of the shift.Assists in all Rooms &amp; Guest Services functions when needed under the guidance of the Front Office Manager.In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses under the guidance of the Front Office Manager.To review in conjunction with the respective Department Heads, the current business practices for front office, and identify critical re-enforcement and improvement areas to the hotel under the guidance of the Front Office Manager.To audit the overall service delivery and the selling / Up selling skills of the Front office team, and to devise training plans aimed at ensuring optimal functioning of the department under the guidance of the Front Office Manager.To understand and be able to support the technical aspects of WinCLOUD at the hotel, as related to data flows in the systems.Attends Management meetings and daily briefings as per the instruction from the Front Office Manager or higher management.Ensures all Front Office colleagues with cash handling responsibilities strictly adhere to all hotel and company policies and procedures in this regard under the guidance of the Front Office Manager.Supervise / Train team members to assist guests, deliver service and establishes comprehensive training programmes for the department.Mentor team members, give feedback on their performance and lead by exampleManage team members ideally during working hours and assist when necessary under the guidance of the Front Office Manager.Adheres to all HR and Hotel policies and proceduresActively participates in energy saving and recycling initiatives under the guidance of the Front Office ManagerJob Type: Full-time

GSE - Guest Service Executive

Emirates Sports Hotel LLC

Job descriptionPlease DO NOT APPLY if you are not currently based in the UAE!!Key Duties and Responsibilities:<ul><li>Manage day-to-day operations of the front desk, ensuring efficient check-in/out, room allocation, and reservation coordination.</li><li>Conduct daily shift briefings and handover reports to ensure smooth communication between shifts.</li><li>Supervise and guide reception, security, and housekeeping staff on shift.</li><li>Monitor queue management, ensure minimal wait times, and resolve backlogs at the reception.</li><li>Act as the main contact point for inspections (DTCM, DSC, Dubai Municipality), ensuring all reception-related documentation and operations are compliant</li><li>Serve as the Happiness Manager, ensuring emotional and service satisfaction for all guests.</li><li>Personally welcome VIP guests, and manage long-stay, returning, or sensitive guests.</li><li>Monitor guest mood, staff empathy levels, and interpersonal engagement at every touch point.</li><li>Review all guest feedback from Google, Booking.com, WhatsApp, TripAdvisor, and in-person and initiate improvement actions.</li><li>Take immediate ownership of unresolved guest matters until fully resolved and communicated back.</li><li>Lead on-site action in case of medical incidents, fire alarms, safety breaches, or complaints.</li><li>Coordinate with other departments to resolve operational issues without delay.</li><li>Maintain daily quality checks of reception area cleanliness, presentation, and staff uniforms.</li><li>Ensure all signage, furniture, guest amenities, and lighting in the reception area are functioning and presentable.</li><li>Identify maintenance glitches and coordinate immediate resolution with the engineering team.</li><li>Monitor security presence, camera coverage, and report incidents or service gaps.</li><li>Train reception staff on soft skills, hospitality etiquette, conflict resolution, and guest empathy.</li><li>Actively coach team on maintaining calm, professional demeanours during peak hours or stressful situations.</li><li>Lead by example during high-pressure moments, visibly setting the tone of excellence.</li><li>Participate in performance reviews, input staff KPI performance, and recommend reward/penalty suggestions.</li></ul>Qualifications:<ul><li>Bachelor's degree or diploma in Hospitality Management, Hotel Administration, or a related field.</li><li>Minimum 3-4 years&rsquo; experience in hotel reception/front office operations in the UAE</li><li>Strong emotional intelligence, calm under pressure, and a solution-driven attitude</li><li>Fluency in English-Additional languages are an advantage (Arabic or Russian)</li><li>Knowledge of health, safety, and security protocols in a hospitality environment.</li></ul>Technical Skills:<ul><li>Proficient in Microsoft Office Suite (Word, Excel, Outlook)</li><li>Familiarity with booking systems, check-in/check-out procedures, and concierge services.</li><li>Familiar with hospitality platforms (PMS, booking engines, CRM)</li><li>Comfortable with mobile platforms (WhatsApp, review monitoring, internal chat groups)</li></ul>Skills &amp; Competencies:<ul><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in front office systems (e.g., Opera, PMS systems).</li><li>Solid problem-solving and conflict resolution skills.</li><li>Ability to remain calm and professional under pressure.</li><li>High level of customer service orientation.</li><li>Strong organizational and multitasking abilities.</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: AED4,000.00 - AED5,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Hospitality Management: 4 years (Required)</li><li>Hotel Administration: 4 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Preferred)</li><li>Russian (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Reception Duty Manager

Atlantis the Royal

<div></div><div><div>Assistant Manager, Resort - Atlantis The Royal 
(16945)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About The Role 
As the Resort Assistant Manager, you will primarily be focused on ensuring the Front Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Assistant Manager is to oversee the Front Desk and lobby operation by ensuring proper coordination between Front Office with Front Services, Housekeeping and other relevant departments to ensure a seamless guests&rsquo; arrival, departure and in-house experiences are as per resort standards.</div>
<div>
You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team.</div>
<div>
About You 
Ideally, we&rsquo;d love you to have a bachelor&rsquo;s degree in hospitality or other relevant discipline and 2 - 3 years of experience in a similar role within an international and well-known luxury hotel or resort. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible. You will have the ability to work positively with others and contributes actively to promote a healthy team spirit.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Resort - Atlantis The Royal

Marriott International

<div>Additional Information 
Job Number25137107 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Front Desk Manager (Russian Speaker)

<div>Company Description 
SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.
Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.
A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight. 
Job Description<ul><li> 
Take ownership and responsibility for Duty Management shifts</li><li>Record in the Duty Log all/any incidents that occur in the hotel and follow up with the Assistant Director of Rooms</li><li>Report any accident, incident, theft for both internal and external guests, and liaise with Security &amp; Safety Manager as appropriate</li><li>Knowledge of all arrivals and departures, using guest name at all times</li><li>Check current day arrivals and departures, taking appropriate action in the event of fully booked situations</li><li>Fully conversant with current availability situation at any given time, and also future availability</li><li>Complete knowledge of all features and services (including Food &amp; Beverage outlets, spa/gym - menu/price/promotions/hours)</li><li>Fully conversant with all hotel room types, numbers, layout, locations, rates</li><li>Fully conversant with special packages, short and long-term promotions (hotel, outlets, spa)</li><li>Liaise with Housekeeping and Engineering as required for Out Of Order rooms</li><li>Ensure accuracy of input into reservation/front desk systems, and content/legibility of registration cards</li><li>Manage upselling opportunities, email capture and other Front Office initiatives</li><li>Ensure all necessary supplies are available for the Front Desk in order to work efficiently and oversee ordering/completion of Purchase Orders in line with hotel policies and procedures</li><li>Undertake and complete any special projects, tasks or other reasonable request by Assistant Director of Rooms</li><li>Meet and welcome regular, global card holders and VIP guests</li><li>Ensure Front Door entrance is covered at all times</li><li>Ensure guest privacy and security, respecting confidential information</li><li>Maintain and effectively utilize guest profiles through Opera and fully support collection of preferences and Customer Recognition Programme (CRP) role</li><li>Ensure all guest special requests are followed through and administrated</li><li>Ensure Front Desk Agents are fully conversant with correct policies and procedures for: Reservation enquiries and booking requests, allocation of rooms, pre-allocation and handling of Group arrivals, registering guests, offering assistance with luggage and/or escort to guestrooms, VIP guests/walk-ins, and handling complaints/feedback.</li></ul> 
Qualifications<ul><li> 
High School Diploma or equivalent required</li><li>College Degree in Business, Hospitality, or Related field preferred</li><li>One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel</li></ul>
&bull; Enter and locate work related information using computers and/or point of sale systems &bull; Possess a gracious, friendly, and fun demeanor<ul><li>Ability to multitask, work in a fast paced environment and have a high level attention to detail</li><li>Strong verbal and written communication skills in English</li><li>Maintain positive and productive working relationships with other employees and departments</li><li>Ability to work independently and to partner with others to promote an environment of teamwork</li><li>Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations</li></ul></div>

Night Manager

Explore 2952+ Guest services manager in Dubai this September. Find roles across top companies and apply now to boost your career.