sales manager

receptionist

hr manager

housekeeping supervisor

operations manager

guest services manager

Al Bandar Rotana & Al Bandar Arjaan by Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Manager - Guest Services, you are responsible to ensure a high level of guest satisfaction while maintaining hotel profitability by all section team members and providing information to guests and visitor&rsquo;s inquiries. Furthermore your role is to coordinate all guest requests for special arrangements or services, courteously and efficiently and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Promote a helpful and professional image to the client and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude
 </li>
 <li>
 Prioritize and perform accordingly, ensuring guest requirements are handled immediately with speed and efficiency
 </li>
 <li>
 Control departmental expenses through proper analysis and planning of manpower needs, purchases and usage of materials and supplies
 </li>
 <li>
 Review designated in house guest list and be familiar with guest names, room location, special requests and profile history
 </li>
 <li>
 Assure and assist Team Leaders of Guests Services to legibly document all pertinent information in guest request / comments log(s) and update log books and guest profiles according to the established standards
 </li>
 <li>
 Maintain an awareness of competitor&rsquo;s services and rate structure by conducting frequent comparisons of the Guest Service Departments
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literacy and the knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care. You should be outgoing, charismatic and with an approachable character and will work well under pressure in a fast paced environment. You are a great team leader, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Adaptability
 
 
 Effective Communication
 
 
 Teamwork
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Customer Focus
 
 
 Drive for Results
 
 
 Supervising Operations
 
 
 Understanding Differences
</div>

Assistant Manager - Guest Services

Marriott International

<div>Additional Information 
Job Number25158081 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai, Al Mamsha Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Asssistant Front Desk Manager (Russian Speaker)

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a dynamic and experienced Front Office Manager to join our team. As the Front Office Manager, you will be responsible for overseeing all aspects of the front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals.<ul><li>
Manage and coordinate all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to optimize occupancy rates and revenue</li><li>
Ensure the highest standards of customer service and guest satisfaction</li><li>
Lead, train, and motivate the front office team to deliver exceptional performance</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Monitor and analyze key performance indicators and financial reports</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Ensure compliance with local hospitality regulations and safety standards</li><li>
Optimize front office operations through effective use of technology and systems</li><li>
Participate in budgeting, forecasting, and strategic planning for the department</li><li>
Foster a positive work environment that promotes teamwork and professional growth</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Minimum of 3 years of experience in managing front office operations in a hotel setting</li><li>
Fluency in English; proficiency in Arabic or other languages is a plus</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Exceptional customer service orientation with a focus on guest satisfaction</li><li>
Proficiency in hotel management software (e.g., OPERA)</li><li>
Solid understanding of revenue management principles</li><li>
Strong analytical and problem-solving skills</li><li>
Excellent verbal and written communication abilities</li><li>
Proficiency in Microsoft Office Suite and other relevant computer applications</li><li>
In-depth knowledge of hotel operations and industry best practices</li><li>
Familiarity with UAE hospitality standards and local culture</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Demonstrated ability to thrive in a fast-paced, dynamic environment</li><li>
Strong commercial acumen and ability to drive business results</li></ul></div>

Front Office Manager

25hours Hotels

<div>Company Description 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE. 
Job Description 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul> 

Qualifications 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul> 

Additional Information 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

Guest Experience Manager

<div><div>Company Description</div> 
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE &amp; JOIN THE 25h TRIBE.<div> 
Job Description</div> 
How does your working day look like &hellip;<ul><li>
Prepare all the required activities for the hotel guests according to the Protocol and the Guest Services SOP manual and the cultural characteristics of the GCC region, focusing in providing high quality services and treatment, so as to meet and exceed the expectations of the guests.</li><li>
Handle and respond to customer complaints and feedback according to Company standards (via email, public portal, in person) cooperating with all the required stakeholders for their effective resolution and management.</li><li>
Design customer service programs, promotions, daily activities and events to enhance the guest experience.</li><li>
Supervise the archive and regular maintenance of guest's history and check the quality and the usefulness of the information captured in order to improve the welcome services provided as per guest requirements and preferences.</li><li>
Plan and supervise the day-to-day operations of the Guest Services operations to ensure that all work is carried out in an efficient manner and in consistency with operating policies and procedures</li><li>
Provide on-the-job training and constructive feedback to subordinates to support their overall development and performance.</li><li>
Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that Company provides world class and luxurious hospitality services to its guests.</li><li>
Implement approved departmental policies, processes and procedures, and provide instructions to subordinates and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.</li><li>
Motivate subordinates and contribute to the identification of opportunities for participating in change initiatives, programmes and projects considering best practices, improvement of processes and productivity improvement.</li><li>
Maintain a visible presence in public areas, engage with guests actively, gather feedback, and resolve issues in real time</li><li>
Drive Disloyalty Program of the company coordinating with Front Office Team and F&amp;B Team.</li><li>
Handle VIP and special event requests (e.g., proposals, arrivals, celebrations), ensuring discretion and excellence</li><li>
Track guest feedback via surveys, reviews</li><li>
Lead and mentor Guest relations team and offer trainings when needed</li><li>
Develop SOPs and improvement practice that befits 25hours Hotel Brand</li><li>
Manage scheduling to the guest relations team, shop</li><li>
Maintain brand standards of 25hrs hotel (Shop, lobby public areas, music &hellip;)</li><li>
Increase the shop revenue and hit the assigned target</li><li>
Manage inventory levels, monitor stock, and forecast demand to prevent shortages or overstock.</li><li>
Develop and execute strategies to meet or exceed sales and profitability targets.</li></ul><div> 
Qualifications</div> 
Your personality counts more than your CV &hellip;<ul><li>
Bachelor's Degree of Hospitality or relevant field from an accredited College or University.</li><li>
2 to 4 years of experience in a Guest Services Manager within the international hospitality industry.</li><li>
Excellent ability in using Voice Mail Systems, Internet Protocol Television (IPTV).</li><li>
Hands-on experience in the development and implementation of events within the hospitality sector.</li><li>
Ability to resolve guest complaints/issues in a calm and professional manner.</li><li>
Very good command of speaking, reading, and writing English language.</li><li>
Strong communication and interpersonal skills.</li><li>
Strong customer service orientation.</li><li>
Computer Literacy and very good MS Office skills.</li></ul><div> 
Additional Information</div> 
What&rsquo;s in it for you &hellip;<ul><li>
Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!</li><li>
Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world</li><li>
Benefit from great offers from our numerous cooperation partners</li><li>
Be part of our hilarious staff parties and much more...</li></ul></div>

<div>Additional Information 
Job Number25147669 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Supervises Concierge and/or Bell Staff, when applicable.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.</li></ul>
<ul><li>Assists with energy conservation efforts by monitoring compliance during property tours.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Guest Services - Sheraton Jumeirah Beach Hotel

Millennium Place Mirdif Hotel

<div>As a Duty Manager, your responsibilities include managing colleagues, ensuring efficient service delivery, and handling any guest concerns or issues that may arise. With a focus on maintaining high standards and a seamless guest experience, you will be a key point of contact for both guests and colleagues while maintaining a positive and well-functioning environment throughout the duration of your shift.
Key Job Responsibilities:<ul>
<li>
Oversee day-to-day operations of the hotel during assigned shifts, ensuring a smooth and efficient workflow.</li>
<li>Manage and coordinate colleagues across various departments, including front desk, housekeeping, and security.</li>
<li>Address and resolve any guest concerns, complaints, or issues in a prompt and effective manner.</li>
<li>Ensure adherence to hotel policies and procedures during your shifts.</li>
<li>Monitor and maintain overall cleanliness and presentation of public areas.</li>
<li>Supervise and support front desk operations, including check-ins, check-outs, and guest interactions.</li>
<li>Collaborate with other departments to facilitate effective communication and coordination.</li>
<li>Handle emergency situations or unexpected incidents, taking appropriate actions and communicating with relevant parties.</li>
<li>Provide guidance and support to colleagues, fostering a positive and productive work environment.</li>
<li>Conduct regular inspections of facilities to ensure they meet established standards.</li>
<li>Assist in training and onboarding of new colleagues.</li>
<li>Maintain accurate records of activities, incidents, and guest interactions during your shifts.</li>
<li>Ensure compliance with health and safety regulations.</li>
<li>Collaborate with management to implement improvements and enhancements to overall operations.</li>
<li>Stay informed about industry trends and best practices in hotel management.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Duty Manager

Explore 3303+ Guest services manager in Dubai this October. Find roles across top companies and apply now to boost your career.

3303 guest services manager jobs IN Dubai

Assistant Manager - Guest Services

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Guest Experience Manager

Dir-Guest Services - Sheraton Jumeirah Beach Hotel

Duty Manager