sales manager

marketing manager

hr manager

operations manager

planning manager

guest services manager

Aurora Stays Holiday Homes Rental LLC

<p><b>Holiday Homes Manager &amp; Guest Relations Officer </b></p><p><b>About Aurora:</b><br/>Aurora is a premier holiday homes company in the heart of Dubai. We are dedicated to delivering impeccable short-term rental experiences, making every guest feel right at home while introducing them to the unique charm of Dubai.</p><p><b>Responsibilities:</b></p><p><b>Operations &amp; Management</b>: Oversee the daily operations of our holiday homes, ensuring properties are in pristine condition and meet Aurora's high standards.</p><p><b>Guest Relations</b>: Act as the primary contact for guests. Assist them with any requests, questions, or concerns before, during, and after their stay. Provide detailed information about our properties, services, and the local area. Handle complaints and issues, ensuring guest satisfaction and upholding the company's reputation. Keep records of guest interactions, transactions, comments, and complaints. Promote and upsell additional services and experiences offered by Aurora.</p><p><b>Booking &amp; Reservations</b>: Manage all aspects of bookings using property management software and ensure smooth check-ins and check-outs.</p><p><b>Feedback Handling</b>: Monitor guest feedback, address concerns promptly, and implement measures to improve guest satisfaction.</p><p><b>Team Collaboration</b>: Work closely with housekeeping, maintenance, and other teams to ensure the optimal guest experience. Schedule and supervise cleaning tasks for changeovers.</p><p><b>The ideal candidate will have the following:</b></p><ul><li>Previous experience in holiday home management, guest relations, or a similar role in the hospitality sector. (required)</li><li>Outstanding organizational, leadership, and customer service skills.</li><li>Proficient in using property management software.</li><li>Exceptional communication skills in English; knowledge of additional languages is a bonus.</li><li>Familiarity with Dubai's attractions, culture, and local hotspots.</li><li>Problem-solving attitude, with the ability to gracefully manage challenging situations.</li><li>Flexible mindset, holiday homes business operates on a 24/7 basis. (day offs are provided)</li><li>UAE driving license (required)</li><li>Own car (preferred, but not required)</li></ul><p><b>What We Offer at Aurora:</b></p><p><b>Competitive Salary</b>: A market-aligned compensation package that recognizes your experience and skills.</p><p><b>Flexible Work Schedule</b>: The possibility for flexible working hours ensuring a work-life balance.</p><p><b>Career Growth</b>: Opportunities for personal and professional development in a rapidly-growing company.</p><p><b>Dynamic Work Environment</b>: A diverse and inclusive work culture where innovation is encouraged and efforts are celebrated.</p><p><b>Training Programs</b>: Access to training sessions, workshops, and seminars to enhance job-related skills.</p><p><b>Team Building</b>: Regular team outings, dinners, and events to foster teamwork.</p><p><b>Strategic Location</b>: Work in the heart of Dubai, close to public transport and major attractions.</p><p><b>Supportive Management</b>: A management team that prioritizes employee well-being, feedback, and continuous improvement.</p><p><b>Vacation &amp; Time Off</b>: Generous annual leave policy, including holidays, sick leave, and personal days.</p><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Salary expectation:</li><li>Where did you work before in the Holiday Homes industry? List your previous companies based in Dubai.</li><li>Did you answer all questions listed? If you don't have relevant experience please don't apply.</li></ul><p>Experience:</p><ul><li>Holiday Homes (in Dubai): 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE driving license (Preferred)</li></ul>

Holiday Homes Guest Relations Officer

Atlantis Resorts

<div>
 ( 19351 )
 <br/>
 <br/>
 A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.
 <br/>
 <br/>
 The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world&rsquo;s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.
 <br/>
 <br/>
 Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.
 <br/>
 <br/>
 Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Assistant Manager to join our amazing Front Services team at Atlantis, The Royal! At Atlantis, The Royal, we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!
 <br/>
 <br/>
 As the Assistant Manager, Bell Services you will assist the leadership team in achieving service delivery, organisation, rostering and guest and colleague satisfaction goals for Front Door, Bell Services and Transportation, ensuring guest and staff expectations are exceeded. With a focus on the two porte cocheres, multi-level parking spaces, vehicles operation, coordination of all guest arrivals and departures and visitor flow to the resort, it is expected you will oversee daily operations with a constant focus on guest interactions ensuring an extremely efficient service delivery on the Porte Cochere and in luggage and vehicle operations. Immaculate personal presentation, enthusiasm, grooming and a higher than average physical fitness level is essential in this role along with a strong computer literacy and a fluency in English is mandatory. Additional languages are desirable
 <br/>
 <br/>
 You will have the ability to live and breathe our culture of being intuitive, engaging and refined and an effective trainer for a range of cultures and nationalities. This is how you can make a difference in the experience of our colleagues, our guests and in our community. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible.
 <br/>
 <br/>
 It is essential that you have previous experience within a five-star hotel, resort or similar hospitality environment, or alternatively have prior work experience in Front Office, Guest Relations, Club Lounge, or similar luxury service environment. Impeccable personal presentation, enthusiasm and immaculate grooming are essential in this role, as is the ability to engage in, organize, lead and participate in the daily operations to ensure world class service outcomes for our guests.
 <br/>
 <br/>
 We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.
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 <br/>
 With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.
</div>


Assistant Manager, Bell Services

TownX Real Estate Development LLC

<p><b>TownX Real Estate Development LLC is a leading Dubai-based property developer, recognized for delivering premium residential communities that reflect luxury, quality, and exceptional client experience. Our commitment extends beyond construction to ensuring a world-class service journey for residents, guests, and stakeholders.</b></p><p><b>Role Summary</b></p><p><b>We are seeking a highly experienced male hospitality professional with a minimum of 5 years&rsquo; experience in luxury or 5-star service environments. The role requires a polished, service-driven individual capable of delivering exceptional guest experiences while representing the company with professionalism, confidence, and discretion.</b></p><p><b>The successful candidate will play a key role in guest relations, service excellence, and operational coordination, ensuring all interactions reflect the highest standards of hospitality.</b></p><p><b>Key Responsibilities</b></p><ul><li><b>Deliver personalized, high-quality guest services that consistently meet 5-star hospitality standards.</b></li><li><b>Serve as a primary point of contact for guests, handling inquiries, requests, and complaints with professionalism, efficiency, and discretion.</b></li><li><b>Anticipate guest needs and proactively provide solutions to enhance overall experience.</b></li><li><b>Coordinate closely with internal departments to ensure seamless service delivery and smooth daily operations.</b></li><li><b>Maintain comprehensive knowledge of company services, facilities, and local attractions to provide accurate recommendations.</b></li><li><b>Support, guide, and mentor junior staff on service standards, etiquette, and best hospitality practices.</b></li><li><b>Ensure impeccable personal presentation, conduct, and adherence to company service protocols at all times.</b></li><li><b>Assist in guest arrivals, VIP handling, events, and concierge-style services when required.</b></li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li><b>Minimum 5 years of experience in hospitality or guest services, preferably within 5-star hotels, luxury residences, resorts, or premium service environments.</b></li><li><b>Strong command of English; additional languages are an advantage.</b></li><li><b>Proven ability to manage high-profile guests and demanding service expectations.</b></li><li><b>Excellent interpersonal, communication, and problem-solving skills.</b></li><li><b>Ability to work flexible hours in a fast-paced, service-oriented environment.</b></li><li><b>Professional appearance, strong work ethic, and service-focused mindset.</b></li></ul><p>Job Type: Full-time</p><p>Pay: From AED5,000.00 per month</p>

SENIOR HOSPITALITY PROFESSIONAL / GUEST SERVICES SPECIALIST (Male)

Raffles

<div><b>Company Description</b><p><br>
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences<br>
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.</p><p><b>
Raffles the Palm</b></p><p>
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world&rsquo;s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.</p><p>
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels &amp; Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.</p><b><br>
Job Description</b><p><br>
To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the company&rsquo;s core values.</p><p><b>
Key Roles &amp; Responsibilities</b></p><ul><li>
Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition &amp; prompt cordial attention from arrival through departure</li><li>
Manage and supervise the lounge during operating hours</li><li>
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour</li><li>
Meet and greet all guests personally</li><li>
Oversee maintenance of efficient repeat guest history system</li><li>
Promote Inter-Hotel sales and in-house facilities</li><li>
Perform such functions to include but not be limited to:<ul><li>
Prepare Raffles Club guest welcome letters</li><li>
Monitor guest comment cards and feedback</li><li>
Attend to special requests by guests</li></ul></li><li>
Handle guest complaints and refer them as necessary, follow up on corrective action</li><li>
Compile, analyze and control Raffles Club costs and inventory</li><li>
Prepare requisitions for amenities on a timely basis</li><li>
Ensuring and maintain entire range of services offered for the Raffles Club Lounge</li><li>
Appraise appearance, discipline and efficiency of all staff under direct supervision</li><li>
Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations</li><li>
Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements</li><li>
Performs related duties and special projects assigned</li><li>
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:<ul><li>
Plan for future staffing needs and recruit in line with company guidelines</li><li>
Prepare detailed induction programmes for new staff</li><li>
Analyze training needs of Front Office staff and develop training programmes</li><li>
Conduct probation and formal performance appraisals</li><li>
Coach, counsel, discipline staff and provide constructive feedback to staff</li></ul></li><li>
Work with Superior in the preparation and management of department&rsquo;s budget; control &amp; monitor departmental costs on an ongoing basis to ensure performance against budget</li><li>
Adhere to OH&amp;S policies and procedures and ensure your direct reports do the same</li></ul><p><b>
Personal Attributes</b></p><ul><li>
Good organisational skills</li><li>
Good level of engagement with residents</li><li>
Ability to manage a multi-cultural workforce</li><li>
Excellent leadership &amp; communication skills</li><li>
Display high levels of integrity, dedication and support for continuous improvement</li><li>
Flexible management style to meet the challenges of a changing work environment</li><li>
Good knowledge of the entire Front Office Operations</li><li>
Must be a self-starter, coach &amp; mentor who can motivate the Team to perform their best</li><li>
Knowledge of Opera Property Management System preferred</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Degree from School for Tourism &amp; Hotel Management</li><li>
Minimum 3 - 5 years&rsquo; relevant experience with at least 2 year at a supervisory level.</li></ul></div>

Assistant Manager Raffles Club Lounge

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Your Tasks:</div><br>
<div></div>
<ul><li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
<li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
<li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
<li>Close cooperation with all departments for a unique hotel experience</li>
<li>Professional presentation of our hotel through active, personal guest and customer contact</li>
<li>Advising our guests on the location, facilities and the full range of services on offer</li>
<li>Ensuring quality standards</li></ul><br>
<div></div>
<div></div><div>What are we looking for:</div><br>
<div></div>
<ul><li>Experience in a similar role with luxury background</li>
<li>High level of English and Arabic or Russian or Spanish</li>
<li>A friendly and sympathetic personality</li>
<li>Flexibilty and motivation</li></ul><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Front Office Supervisor - ME Dubai (38057)

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26022469<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Dubai-Mina Seyahi, King Salman Bin Abdulaziz Al Saud Street, Dubai, United Arab Emirates, United Arab Emirates, 213084<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<p></p><div><i>万豪国际集团致力于成为提倡机会均等的雇主，欢迎所有求职者加入，并为其提供平等的就业机会。我们不懈努力营造工作环境，重视并赞美员工的独特背景。我们员工的文化、才能和经验相互融合共同作用，这正是我们最大的优势。我们承诺不会基于任何受保护特征而歧视他人，这类特征包括残疾、退伍军人身份或其他受到适用法律保护的特征。</i>
<p></p><p>W 酒店以&ldquo;点燃好奇，拓展无界&rdquo;为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。&ldquo;随时／随需&rdquo;文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，<b>追求</b>人生目标，<b>融入</b>卓越国际团队，<b>展现</b>真我风采。</p></div></div>

Concierge-Chief

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 <strong>
  Industry &amp; Sector:
 </strong>
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 <br/>
 <br/>
 <strong>
  Primary job title (standardized):
 </strong>
 Front Desk Agent / Hotel Receptionist
 <br/>
 <br/>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 <br/>
 <br/>
 Role &amp; Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
  </li>
  <li>
   Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
  </li>
  <li>
   Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
  </li>
  <li>
   Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
  </li>
  <li>
   Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
  </li>
  <li>
   Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Must-Have
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in hotel front desk or guest services roles.
  </li>
  <li>
   Operational knowledge of Opera PMS or equivalent property management systems.
  </li>
  <li>
   Proficiency with POS systems and basic cashiering/billing procedures.
  </li>
  <li>
   Fluent English (verbal and written); clear telephone etiquette.
  </li>
  <li>
   Strong attention to detail and ability to handle transactions accurately under pressure.
  </li>
  <li>
   Valid legal authorization to work in the UAE.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arabic language proficiency.
  </li>
  <li>
   Experience with MICROS/Oracle POS or global distribution/reservation systems.
  </li>
  <li>
   Formal training or certificate in hospitality, customer service or front office operations.
   <br/>
   <br/>
  </li>
 </ul>
 Benefits &amp; Culture Highlights
 <br/>
 <br/>
 <ul>
  <li>
   On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
  </li>
  <li>
   Competitive UAE compensation package, staff benefits and training to advance front-office skills.
  </li>
  <li>
   Clear career pathways for high performers within hotel operations and guest services.
   <br/>
   <br/>
  </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 <br/>
 <br/>
 Skills: management,cashiering,operations
</div>


Hotel Receptionist

Explore 2120+ Guest services manager in Dubai this February. Find roles across top companies and apply now to boost your career.