sales manager

hr manager

operations manager

receptionist

housekeeping attendant

guest services manager

six senses

<div>Duties and Responsibilities
As Assistant Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.
The duties and responsibilities will include:
<ul><li>Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
</li><li>Understand the hotel's policy on guaranteed reservations and no-shows.
</li><li>Process advance deposits on reservations.
</li><li>Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
</li><li>Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
</li><li>Support the Director of Residences and focus on the rejuvenation of the room experience.
</li><li>Work in partnership with Guest Services, Reservations, Housekeeping and F&amp;B to ensure guest&rsquo;s needs are determined /met and oversee the overall smooth operation of guest arrivals.
</li><li>Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
</li><li>Instil a cost-focused philosophy through training and education.
</li><li>Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the property.</li>
</ul>
Qualifications
To execute the position of Assistant Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
<ul><li>Possess a Bachelor&rsquo;s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.
</li><li>Fluent in English; I understand that Arabic as an additional language is preferred.
</li></ul>The above is intended to provide an overview of the role and responsibilities for an Assistant Front Office Manager at Six Senses The Palm Dubai. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.
Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Front Office Manager - Six Senses The Palm Dubai

Atlantis the Royal

<div></div><div><div>Resort Manager - Atlantis The Royal (Arabic Speaker) 
(17225)</div> 
<div></div>
<div>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests&rsquo; expectations at every possible turn.</div> 
<div> 
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world&rsquo;s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple&rsquo;s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it&rsquo;s our passion.</div> 
<div></div>
<div>
About The Role</div>
<div>
As the Resort Manager, you will primarily be focused on ensuring the Front Office and VIP Services are operated to the highest standards and guest service delivery standards and are nothing short of 5 stars for both guests and colleagues. In addition, the direct functionality of the Resort Manager is to ensure a motivated, well informed and enthusiastic team, and to ensure efficient utilization of all service providers, drive and maximize sales of services at every opportunity and guarantee guest satisfaction, driving sales and repeat business by following all leads, encouraging add on sales, ensuring immaculate set up of the entire front services operations, ensuring both top and bottom-line performance.</div> 
<div></div>
<div>
You must act as an ambassador for the resort, displaying a great sense of style and integrity and conveying to the guest a sense of knowledge and assurance. You will have an immaculate personal presentation and be passionate about developing the team. In addition, you will be quality-driven, skilled, and confident in handling conflict resolution, positive with keen senses, decisive, and articulate in communication style. Highly organized and used to working in a high-volume operation, you must be very hands-on, highly visible, and approachable and walk the walk when it comes to integrity and leadership.</div> 
<div></div>
<div>
About You</div>
<div>
Ideally, we&rsquo;d love you to have a bachelor&rsquo;s degree in hospitality or other relevant discipline and 5 years of experience as a senior operator of an international and well-known luxury hotel or resort. You will have the ability to live and breathe our culture of being intuitive, engaging, and refined. This is how you can make a difference in the experience of our associates, our guests, and our community. You will demonstrate the highest level of hospitality and professionalism in order to motivate the team to achieve the highest standards possible.</div> 
<div></div>
<div>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.</div>
<div>Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Resort Manager - Atlantis The Royal (Arabic Speaker)

Marriott International

<div>Additional Information 
Job Number25147669 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Teams
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Supervises Concierge and/or Bell Staff, when applicable.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Observes service behaviors of employees and ensures that all uniformed employees are properly attired and groomed, each wearing a nametag.</li></ul>
<ul><li>Assists with energy conservation efforts by monitoring compliance during property tours.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li></ul>
<ul><li>Sends copy of MOD report to all departments on a daily basis.</li></ul>
<ul><li>Ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li></ul>
<ul><li>Serves as a leader in displaying outstanding hospitality skills.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Maintains high visibility in public areas during peak times.</li></ul>
<ul><li>Provides immediate assistance to guests as requested.</li></ul>
<ul><li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Records guest issues in the guest response tracking system.</li></ul>
<ul><li>Reviews comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li></ul>
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li></ul>
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li></ul>
<ul><li>Performs Front Desk duties in high demand times.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Guest Services - Sheraton Jumeirah Beach Hotel

<div>Additional Information 
Job Number25150326 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
JOB SUMMARY 
Serves as the Property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. 
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. 
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
SCOPE / BUSINESS CONTEXT
<ul><li>A Full Time position based at Al Maha Desert Resort and Spa, The Luxury Collection.</li>
<li>Number of Direct Reports -</li>
<li>Titles of Direct Reports &ndash;</li>
</ul>CANDIDATE PROFILE
Experience:
<ul><li>Previous experience working within a Front Office hotel environment in the 5 star/luxury market is essential</li>
<li>Having an experience in similar position for at least 12 months preferred</li></ul> 
Skills and Knowledge
Strong Communication skills (verbal, listening, writing)
<ul><li>Innovative</li>
<li>Pro-active and reliable</li>
<li>MICROS, OPERA, GXP, Microsoft Office, FCS or telephone software and other related operating systems</li>
<li>Flexible and ability to work around the clock</li>
<li>Ability to work collaboratively with hotel service team in providing exceptional customer service excellent telephone etiquette</li>
<li>Strong problem-solving skills</li>
<li>Strong organization and working to deadline skills</li>
<li>Have a complete understanding of the Marriott Reward program &#61623; Deliver trainings</li></ul> 
Education or Certification
<ul><li>Good level of English essential</li>
<li>High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area</li>
</ul>OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area</li></ul> 
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position: Have a thorough knowledge of Al Maha, A Luxury Collection Desert Resort &amp; Spa products and services.
<ul><li>Maintain good working relationship with all hotel departments.</li>
<li>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li>
<li>Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any changes.</li>
<li>Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings.</li>
<li>Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest satisfaction scores for all front desk associates.</li>
<li>Ensure all require reports are printed, performed and filed according to the standards.</li>
<li>Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.</li>
<li>Supervise VIP and Marriott Rewards Elite member arrivals. Ensure meet and greet for Elite member.</li>
<li>Ensure all guest requests are met and special requirements/preferences are taken into account</li>
<li>Ensure that all arrivals, departures, no shows, extensions, amendments and OPERA related matters are performed on a timely manner in order to avoid further confusion.</li>
<li>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li>
<li>Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any possible credit risks.</li>
<li>Be familiar and promote Marriott Rewards Program and encourage all front office associates in order to achieve monthly target.</li>
<li>Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA and communicated to other departments.</li>
<li>Supervise accurate and thorough Bucket Check.</li>
<li>Encourage all associates to keep working areas clean and tidy.</li>
<li>Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software.</li>
<li>Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations</li>
<li>Participate in the training and development of front desk associates and provide training to associates when necessary</li>
<li>Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li>
<li>Support and practice Empowerment within front office</li>
<li>Understand all front office sections and their operational requirements.</li>
<li>Run the night operations for the hotel; ensure proper closing of the day and delivery of the reports.</li>
<li>Identify and resolve guests problems efficiently and resolve to the guest satisfaction</li>
<li>Have a thorough knowledge of all Emergency Procedures</li>
<li>Supervise guest registration and all relevant registration details required by the UAE law.</li>
<li>Assuring that all front office receptionists are continually updated with hotel rates, packages and discounts</li>
<li>Have a thorough knowledge of Visa policy and procedures and assist in absence of visa coordinator.</li>
<li>Supervise compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li>
<li>Regularly conduct PCI audits in order to ensure compliance according to Marriott International standards.</li>
<li>Be security conscious at all times and inform Manager on Duty of anything suspicious.</li>
<li>Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li>
<li>Assist in maintaining of bulletin board, or other visual representation, to note any outstanding issues, supply shortages within front office department.</li>
<li>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li>
<li>Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li>
<li>Be flexible according to the business need</li>
<li>Have an excellent approach to customer service</li>
<li>Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li></ul> 
CORE WORK ACTIVITIES 
Supporting Property Operations and Guest Relations Needs
<ul><li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li>
<li>Communicates any variations to the established norms to the appropriate department in a timely manner.</li>
<li>Sends copy of MOD report to all departments on a daily basis.</li>
<li>Strives to improve service performance.</li>
<li>Ensures compliance with all policies, standards and procedures.</li>
<li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Supporting Profitability Goals
<ul><li>Understands and complies with loss prevention policies and procedures.</li>
<li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li>
<li>Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li></ul> 
Managing the Guest Experience
<ul><li>Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.</li>
<li>Empowers employees to provide excellent customer service.</li>
<li>Provides immediate assistance to guests as requested.</li>
<li>Serves as a leader in displaying outstanding hospitality skills.</li>
<li>Sets a positive example for guest relations.</li>
<li>Responds to and handles guest problems and complaints.</li>
<li>Ensures employees understand customer service expectations and parameters.</li>
<li>Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.</li>
<li>Participates in the development and implementation of corrective action plans to improve guest satisfaction.</li>
<li>Records guest issues in the guest response tracking system.</li></ul> 
Assisting Human Resources Activities
<ul><li>Participates as needed in the investigation of employee and guest accidents.</li>
<li>Observes service behaviors of employees and providing feedback to individuals.</li>
<li>Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.</li>
<li>Celebrates successes and publicly recognizes the contributions of team members.</li>
<li>Ensures employees are cross-trained to support successfully daily operations.</li>
<li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.</li>
<li>Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Duty Manager

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 <ul>
 <li>
 The Guest Experience Manager is responsible for leading and enhancing the overall guest experience at Sheraton Grand Hotel, with a focus on Guest Relations, Club Rooms and Lounge, and activation of Sheraton&rsquo;s signature public spaces. This role ensures operational excellence while delivering brand-driven, personalized service that fosters a sense of community and connectivity.
 </li>
 <li>
 This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&amp;More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience.
 </li>
 <li>
 Responsible to facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests.
 </li>
 <li>
 Drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset &ndash; critically important as a core value of the Sheraton brand.
 </li>
 <li>
 Responsible for short and long term planning for the Club operation and assuring a continuous update with Sheraton Standards and training activities to the club team members.
 </li>
 <li>
 Recommends budget and manage expenses/margins within approved budget constraints.
 </li>
 <li>
 Follows and implement Sheraton Club program as per Brand Standards/Guidelines.
 </li>
 <li>
 Provides personalized branded experience to club guests.
 </li>
 </ul>
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
 <li>
 Guests Communications as per VIP/Club service leader guide.
 </li>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values (warm, connecting and Community)
 </li>
 <li>
 Monitor club rooms and suites inventory and ensure maximum availability on daily basis to maximize room revenue.
 </li>
 <li>
 Take the necessary action to ensure FFE in the club lounge is well maintained.
 </li>
 <li>
 Prepare a daily P&amp;L summary for Sheraton Club performance.
 </li>
 <li>
 Ensure Sheraton Club lounge amenities and daily F&amp;B program is on time, food is fresh and presentation is on brand.
 </li>
 <li>
 Ensure that Club and Suites arriving guests receive their amenities and GPS as per preferences prior to arrival.
 </li>
 <li>
 Perform In Room personalized check in for all Suite booked Guests.
 </li>
 <li>
 Ensure and enforce delivering of an on brand arrival/departure and Sheraton Club Lounge experiences throughout every Club and Suites guests stay.
 </li>
 <li>
 Ensure the full compliance and implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the LRA inspection
 </li>
 <li>
 Live and enforce activating of Sheraton Brand Differentiators (Sheraton Sweet Sleeper Bed, Sheraton Fitness by EXOS, Sheraton Social hour, Sheraton Link by Microsoft and Sheraton Club).
 </li>
 <li>
 Ensure a 100% daily usage of the Master Arrival Report to deliver GPS initiative successfully to our club guests.
 </li>
 <li>
 Ensure Bonvoy Enrolment daily, MTD and YTD goals are not only met but exceeded.
 </li>
 <li>
 Support thoroughly the MGS up selling activities and achieve the daily, monthly and yearly set goals.
 </li>
 <li>
 Support thoroughly to achieve the COFC and MAGC daily, monthly and yearly goal.
 </li>
 <li>
 Ensure smooth and clear communication between Club GSAs and all other FO, HK, club and Room service associates.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocation are made according to guest preferences and requests and based on the information available in Master Arrival Report.
 </li>
 <li>
 Ensure Club GSAs acquire the proper product and service knowledge needed and passed all required trainings to perform their job properly.
 </li>
 <li>
 Ensure Club GSA appraisal and PMP are made on a timely manner using the right PMP forms.
 </li>
 <li>
 Ensure that club and suites guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests defects are logged in GXP and handled in 15 minutes. Follow up call are made to the guest within 30 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update club and suites guests&rsquo; profiles with requests, defects, preferences and any other comments/information acquired during stay.
 </li>
 <li>
 Meet arrivals and departures and ensure satisfaction with check in and check out processes.
 </li>
 <li>
 Participate as a member of the Hotels Fire and Emergency Team as required.
 </li>
 <li>
 To be an active member in the hotel safety and security committee.
 </li>
 <li>
 Ensure with no failure that checking in and out guests are registered in the Government CID reporting system including scanning their passports.
 </li>
 <li>
 Ensure buckets are cleared at the end of every day from all checked our registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Ensure that all Club GSAs cashiers are closed with no pending or problems prior to GSAs departure.
 </li>
 <li>
 Set a departmental development plan and conduct on and off the job training to our GSAs accordingly. (Performance result after training will reach above 85%)
 </li>
 <li>
 Participate effectively in OI activities.
 </li>
 <li>
 Monitor and control costs by controlling guest entry, food quantities, identifying nonmoving items and suggest alternative.
 </li>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Bonvoy elite members (P&amp;V)
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI activities.
 </li>
 <li>
 Ensure proper grooming of his/her associates at all times as per hotel guidelines.
 </li>
 <li>
 Lead and assist DOGS and FOM with the GEI analysis and setting improvement plans when needed.
 </li>
 <li>
 Activates key branded public space proof points that deliver on the Sheraton experience.
 </li>
 <li>
 Manages public space operations, particularly around on-strategy branded proof points, maintaining quality and standards on a daily basis.
 </li>
 <li>
 In support of the brand vision for public space and core value of Community, develops specific public space goals and plans to prioritize, organize, and accomplish work in support of those goals.
 </li>
 <li>
 Identifies and implements strategies and tactics for creating and maintaining an atmosphere conducive to customer productivity and success and implements strategies for the property or specific tactics on a guest by guest basis.
 </li>
 <li>
 Develops staffing plans and executes against them to provide public space coverage that enables customer productivity through space, technology, and business services by having a continual presence in the public space, including awareness of onsite VIP and in-house groups.
 </li>
 <li>
 Orchestrates public space services with key on property partners and departments to maintain a flexible and inclusive lobby that meets guests needs in a seamless manner. Anticipates guests&rsquo; needs to book Studios, leverage Booths, have printing needs met, order F&amp;B and have needed meeting materials.
 </li>
 <li>
 Finds, builds and manages relationships with local professional service businesses, such as graphic designers and print shops, to serve as a local expert and facilitator for business service needs to guests.
 </li>
 <li>
 Assists guests in maintaining routines while visiting the Sheraton public space by keeping them informed of local vendors that may assist them or working to alleviate any technology issues they may be experiencing.
 </li>
 <li>
 Engages in constant communication connecting all departments to deliver seamless guest service in the public space.
 </li>
 <li>
 Proactively gathers data and seeks opportunities to improve hotel and local guest productivity needs in the public space
 </li>
 </ul>
 
 
 
 
 
 BUILDING COMMUNITY
 
 
 <ul>
 <li>
 Builds relationships with both guests and local organizations and business to create a sense of community within the hotel through networking and enriching events that foster personal and professional development of guests.
 </li>
 <li>
 Brokers and negotiates relationships with local organizations and businesses for on-property programming, events and other partnerships.
 </li>
 <li>
 Plans and hosts regular events that focus on professional and personal development. Partners with other departments for awareness and promotion of events.
 </li>
 <li>
 Partners across departments for compelling and flawless execution of community activations. Finds, builds and manages relationships with local organizations and vendors to enhance guests&rsquo; experiences.
 </li>
 <li>
 Serves as host to both locals and travelers in the lobby by getting to know them and when the opportunity presents itself, makes introductions between guests with common or complimentary interests, especially around the Community Table feature of the lobby.
 </li>
 <li>
 Maintains awareness of cultural differences needed to meet guest&rsquo;s specific needs and requirements.
 </li>
 </ul>
 
 
 
 
 
 GUEST RELATIONS
 
 
 <ul>
 <li>
 Creates a seamless, easy experience for guests, provides continuity to the guest experience journey by supporting all guest relations matters within the public space.
 </li>
 <li>
 Maintains awareness of daily operations and events at the hotel including daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements.
 </li>
 <li>
 Provides check-in and check-out services and handles reservations when needed.
 </li>
 <li>
 Provides warm welcome and anticipation of guest needs throughout their stay.
 </li>
 <li>
 Confirms repeat and VIP guests are receiving appropriate service and verifies their requests are carried out.
 </li>
 <li>
 Delivers an appropriate response and resolution of all Public Space guest issues received directly from guests or from Guest Relations.
 </li>
 </ul>
</div>

Guest Experience Manager

<div>Additional Information 
Job Number25149197 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Desk Manager

Hilton

<div>
 A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Serve as a point of contact for regular and VIP Guests
 </li>
 <li>
 Complete Night Audit duties
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
 </li>
 <li>
 Manage, record and promptly resolve issues or emergencies that arise
 </li>
 <li>
 Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
 </li>
 <li>
 Act in accordance with all security and emergency procedures and manage the instigation of these, as required
 </li>
 <li>
 Compile adequate handover to Early staff / Duty Manager
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Conduct annual and mid-year Appraisals with Team Members
 </li>
 <li>
 Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Excellent command of both (English &amp; Arabic) Language
 </li>
 <li>
 Previous supervisory experience in Front Office within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in the hotel industry
 </li>
 <li>
 Previous experience with Front Office Management Systems
 </li>
 <li>
 Previous experience with cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Dubai Jumeirah
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Night Manager (Front Office)

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