receptionist

front desk receptionist

customer service specialist Jobs in Dubai

customer service specialist

front office manager

guest arrival expert

guest services manager

Marriott International

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Manager

<div>Additional Information 
Job Number26070913 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul>
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul>
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
マリオット・ホテルは、世界中で親しみやすい空間の快適さを維持し、あらゆる機会でイノベーションを起こし、ホスピタリティを向上させるよう努めています。マリオット・ホテルの一員になると、ホストとして「いつも最高のおもてなし」という約束を守るために尽力することが求められます。いつも先を見越した、心のこもった温かいサービスを提供し、今も息づく会社精神を守り、発展させてみませんか。世界でおもてなしの代名詞として知られるマリオット・ホテルの採用情報をぜひご覧ください。マリオット・ホテルに加わると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。 
<div>
 
JWマリオットは、世界中の主要都市や個性豊かなリゾート地に100軒を超える美しいホテル/リゾートを展開するマリオット・インターナショナルのラグジュアリーブランドのひとつです。JWマリオットでは、そこで働くアソシエートたちを最優先に考えています。アソシエートの幸せが、お客様の幸せにつながるからです。JWマリオットのアソシエートは、自信にあふれ、革新的で、真摯で、直感力が優れており、ホテル名ともなっているブランド創始者のJ. ウィラード・マリオットの遺した精神を引き継ぐ人材です。JWマリオットでは、コミュニティの一員となって、多様な同僚と真の仲間意識を味わうことができ、他では味わえない仕事体験をすることができます。JWマリオットは、トレーニング、能力開発、表彰の機会を提供し、ホリスティックなウェルビーングに焦点を当てた贅沢な環境で、情熱を追求することができる場所です。私たちは、お客様に特別なおもてなしを提供するには、まずアソシエートのケアが必要だと考えています。それがJW Treatment&trade;です。JWマリオットの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。</div></div></div>

Mgr-Front Office II

Alrais Holding

We are seeking an experienced and dynamic Hotel Manager to oversee the daily operations of our hotel. The ideal candidate will be responsible for ensuring exceptional guest satisfaction, managing hotel staff, maintaining operational efficiency, and achieving business objectives.Key Responsibilities<ul><li>Manage and supervise all hotel operations, including Front Office, Housekeeping, Food &amp; Beverage, and Guest Services.</li><li>Ensure high standards of customer service and guest satisfaction.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Monitor hotel performance, occupancy rates, and revenue targets.</li><li>Recruit, train, and develop hotel staff.</li><li>Prepare staff schedules and oversee workforce management.</li><li>Ensure compliance with company policies, health and safety regulations, and local laws.</li><li>Manage budgets, control operational costs, and maximize profitability.</li><li>Coordinate with suppliers, vendors, and external service providers.</li><li>Conduct regular inspections to maintain hotel standards and cleanliness.</li><li>Prepare operational reports and present performance updates to management.</li></ul>Requirements<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 3-5 years of experience in hotel management or a similar leadership role.</li><li>Strong leadership, communication, and interpersonal skills.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proficiency in hotel management systems and Microsoft Office applications.</li><li>Strong understanding of hotel operations, guest service standards, and revenue management.</li><li>Ability to work flexible hours, including weekends and holidays when required.</li><li>Fluent in English; additional languages will be an advantage.</li></ul>Preferred Qualifications<ul><li>Experience managing boutique hotels, resorts, or hospitality establishments.</li><li>Strong knowledge of budgeting, forecasting, and financial reporting.</li><li>UAE hospitality industry experience is preferred.</li></ul>Work Location: In person

Hotel Manager (Female Only)

Vintage Grand Hotel

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City &ndash; a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&amp;B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel&rsquo;s brand in Dubai. The hotel will exemplify the brand&rsquo;s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand&rsquo;s signature M Club lounge, a pool, fitness center and tennis court.Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelers.OVERVIEWWith the goal of providing superior guest experiences, the Front Office Receptionist is involved in any and all aspects of guests' experience in a hotel. The Front Office Receptionist is responsible for knowing and sharing knowledge of all hotel facilities, services and amenities, welcoming guests, checking guests in and out, in addition to coordinating guest experience prior to arrival.JOB RESPONSIBILITIES<ul><li>Must have past experience in dealing directly with customers from all walks of life and must have acquired general knowledge of basic customer service skills.</li><li>Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services</li><li>Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.</li><li>Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested.</li><li>Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.</li><li>Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.</li><li>Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.</li><li>Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.</li><li>Accepts incoming calls, assists outgoing calls, scheduling, setting wake-up calls and paging guests to provide guests with timely and efficient service.</li><li>Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.</li><li>Maintains a friendly, cheerful and courteous demeanor at all times.</li><li>Processes all guest mail, messages and faxes: receives, sorts, notifies and distributes to guests in order to ensure the information is received by the guests in the most timely and accurate method possible.</li><li>Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations.</li><li>Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.</li><li>Performs other duties as assigned, requested or deemed necessary by management.</li><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Reports any unusual occurrences or requests to the manager or assistant manager.</li><li>Knows all safety and emergency procedures, is aware of accident prevention policies.</li></ul>QUALIFICATIONS<ul><li>Knows standard cash handling procedures and knowledge of computerized cash register systems.</li><li>Must be fluent in English.</li><li>Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.</li><li>Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.</li></ul>EDUCATION<ul><li>Minimum a Diploma in hotel management, tourism, or related fields of study.</li></ul>Job Type: Full-timePay: From AED2,000.00 per monthWork Location: In person

Front Desk Receptionist

six senses

<div>As Assistant Restaurant Manager I will support the efficient operation of restaurant operations to provide exceptional products and services within Six Senses brand operating standards.

I will work strategically with the Restaurant Manager to develop cohesive and productive goals for my department and establish procedures/guidelines to achieve them. I will support an overall consistency of the Company&rsquo;s vision, quality/standards and develop concepts consistent with brand identity. I will:

Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.

Constantly assess and review products and services to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.

Focus and support our rigorous adherence to LQA standards.

Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.

Inspect department and guests&rsquo; orders on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.

Support on leading a team of engaged and experienced hosts to provide the Six Senses exceptional standards of service.

Support updating guest history profile. Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.

Ensure that all activities within my department are carried out ethically, honestly and within the parameters of local law.

Qualifications
To execute the position of Assistant Restaurant Manager, I have the required qualifications, technical skills and experience in a similar or greater role in luxury hotels with proven results. I possess a minimum of a Bachelor&rsquo;s degree in Hospitality, Hotel or Business Management and more than three years&rsquo; experience in a similar hotel operational role.

Technical skills include Advanced MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including OPERA and MICROS platforms and have knowledge on property and policies on Food and Beverage and policies on discounts/food promotion etc.

I am familiar with Food and beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.

I have an excellent command of written and spoken English with some knowledge of the local language and customs.

The above is intended to provide an overview of the role and responsibilities for an Assistant Restaurant Manager at Six Senses The Palm Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Restaurant Manager-Six Senses The Palm Dubai

La Petite Maison (LPM)

<div>
 That is the rhythm of Le Caf&eacute; LPM. A neighbourhood caf&eacute; for the modern city, where the spirit of the French Riviera meets life in Dubai. From the first espresso of the morning to the last spritz of the evening, every drink we serve carries the same care and intention as everything else on the table.
 
 
 We are looking for a
 
 Waiter
 
 to own that.
 
 
 
 Your Role
 
 
 
 You are the manager of your tables and guests. You take orders, serve with precision, and make every guest feel genuinely looked after. You are the face and name your guests will remember.
 
 
 
 Your Profile
 
 
 
 No prior experience required: personality, energy, and genuine warmth matter most.
 
 
 English is a must. French or another European language, even better.
 
 
 
 Your Impacts
 
 
 
 
 Guest Experience:
 
 You create memorable moments from the first hello to the last goodbye - warm, professional, and always making guests feel like they&rsquo;re exactly where they should be.
 
 
 
 Product Knowledge:
 
 You know the menu inside out - ingredients, preparation, pairings - and share that knowledge naturally. Confident in recommending, upselling, and surprising guests with the right suggestion at the right moment.
 
 
 
 Guest Profiling:
 
 You read the table, adapt to the mood and pace, and remember what matters: preferences, habits, the little details that make a guest feel genuinely known. You record them so nothing is lost.
 
 
 
 Communication:
 
 Clear with the kitchen, attentive with guests, and in sync with the team. Small issues you handle yourself - bigger ones go straight to your manager, without delay.
 
 
 
 Why Le Caf&eacute; LPM
 
 
 
 You will be part of a concept that takes the simple things seriously. A globally recognised group at the beginning of something new with real ownership, real visibility, and the chance to leave a mark from day one.
 
 
 Competitive salary and incentives. Benefits built around life outside work, not just inside it.
 
 
 
 Sound like you?
 
 
 
 Tell us why. Send your CV and a quick note!
</div>

Waiter (Le Café LPM)

Atlantis dubai

<div></div><div><div><h3 class="jobSectionHeader">Job Summary</h3>

We are seeking an exceptional Hotel Manager to lead the performance of One&amp;Only One Za&rsquo;abeel, overseeing a complex and highly curated ultra-luxury operation. This role requires a strong Food and Beverage background combined with a deep understanding of Rooms and Spa, ensuring continuous elevation of the guest experience across every touchpoint.
<h3 class="jobSectionHeader">
Key Responsibilities</h3>
<ul><li>Lead operational and financial performance across a diverse destination dining portfolio, while delivering a seamless, innovative, and continually evolving guest experience within Rooms and Spa</li>
<li>Drive revenue, productivity, and cost optimization through detailed analysis of financial performance, payroll, and departmental results</li>
<li>Elevate Food and Beverage concepts, execution, and guest engagement across multiple venues, experiences, and activations</li>
<li>Provide guidance and challenge to the Director of F&amp;B on innovation, trends, and competitive positioning</li>
<li>Ensure outlet concepts, programming, and experiences align with brand standards and market positioning</li>
<li>Drive cross-functional alignment between F&amp;B, Rooms, Entertainment, Marketing, and Revenue team</li>
<li>Continuously enhance Room offerings, focusing on personalization, service delivery, and overall product quality</li>
<li>Partner with departmental leaders across Food and Beverage and Rooms to build a seamless guest experience</li>
<li>Champion innovation, implement best practices, and drive continuous improvement across all areas of the resort</li>
<li>Maintain strong oversight of labour productivity, cost control, purchasing, and inventory management</li>
<li>Ensure all operations align with One&amp;Only brand standards and ultra-luxury service expectations</li>
<li>Partner closely with the General Manager to shape and lead a high-performing senior leadership team, creating a culture defined by energy, creativity, and genuine connection, where both guests and colleagues experience moments of joy, recognition, and belonging</li>
</ul><h3 class="jobSectionHeader">Candidate Profile</h3>
<ul><li>Extensive experience in ultra-luxury hospitality environments</li>
<li>Strong background in Food and Beverage, ideally within complex or destination dining operations</li>
<li>Solid understanding of Rooms and Spa operations within a luxury resort setting</li>
<li>Proven financial acumen, including P&amp;L management, budgeting, and forecasting</li>
<li>Strong knowledge and practical application of Forbes Five-Star standards, with a clear understanding of luxury service delivery, quality assurance, and guest journey mapping</li>
<li>A visible and inspiring leader who brings together culinary and service excellence under one cohesive vision, leading from within the operation to energise teams, elevate performance, and shape the guest experience through real-time engagement</li>
<li>Strong commercial awareness and ability to drive performance in a dynamic environment</li>
<li>Excellent communication, decision-making, and stakeholder management skills</li>
</ul><h3 class="jobSectionHeader">What We Are Looking For</h3>
<ul><li>A visible and hands-on, inspiring leader who thrives in a fast-paced, high-profile environment, with a strong presence on the floor and ability to drive team performance</li>
<li>A passion for creating distinctive guest experiences and continuously elevating every aspect of the operation</li>
<li>A strategic mindset with the ability to balance creativity, quality, and commercial performance</li>
<li>Experience in the Middle East in similar roles is desirable</li>
<li>Great interpersonal and communication skills, building strong relationships with owners, senior leaders, colleagues, and guests.</li>
<li>Strategic vision and leadership, aligning all departments with long-term business and brand goals.</li>
<li>Commercial focus and results orientation, driving revenue, profitability, and operational efficiency.</li>
<li>Guest service excellence, ensuring personalized, instinctive luxury experiences at scale.</li>
<li>Innovation and continuous improvement, enhancing processes and adapting to changing needs.</li>
<li>Coaching and talent development, building high-performing teams through development and feedback.</li>
<li>Integrity and professional conduct, consistently modeling strong values and ethical leadership.</li></ul></div></div>
 <ul><li>Company: Atlantis Dubai</li>
<li>Employment Type: Full Time</li>
<li>Gender: Mixed</li>
<li>Job Type: Hospitality, Hotel</li></ul>

Hotel Manager, One&Only One Za'abeel 1

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