front desk agent - part time

guest services rep part time-104020 Jobs in Atlanta United States

guest services rep part time-104020

guest services supervisor Jobs in Atlanta United States

guest services supervisor

housekeeper part time-101020 Jobs in Atlanta United States

housekeeper part time-101020

midtown- receptionist - client service specialist Jobs in Atlanta United States

guest services rep part time 104020

Extended Stay Hotels

<div><div><b>POSITION PURPOSE AND SUMMARY</b></div>
<div>
</div><p>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
</p><p>Watch <b>A Day in the Life</b> video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy</p>
<p>
</p><p><b>MAJOR / KEY JOB DUTIES</b></p>
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul><p><b>OTHER DUTIES</b></p>
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul><p>.
</p><div><div><div><b>BENEFITS</b></div>
<ul><li><b>Weekly Pay!</b></li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div><b>Compensation</b></div>
<div><br>
Pay range information for the position you are applying for is below.<br>
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div><b>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</b></div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div><p></p><p><b>MINIMUM QUALIFICATIONS</b></p>
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div><p><i>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</i></p></div><br>
</div>
<br>
Compensation: 14.25-14.65</div>

Guest Services Rep Part Time-104020

IQVIA

<div><div><div>Atlanta, United States of America | Full time | Home-based | R1529671</div><div><div><b>
Job available in additional locations</b></div></div></div><p></p><div><div><br>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is acting as the biopharma&rsquo;s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. If you are an energetic individual looking for an exciting, fast-paced environment, that allows you to work from home, we encourage you to join our team!
</div><div>The Inside Sales Manager (&ldquo;ISM&rdquo;) is a critical member of the IQVIA team. The ISM will be accountable for all aspects of program operations, including direct management and coaching of team members. ISMs are responsible for ensuring the team delivers results that meet or exceed agreed client goals, while fostering a culture that strives for operational and compliance excellence.</div><div><b>
Preferred and Required Qualifications and Job Duties:</b></div><ul><li>College Degree required</li><li>Minimum 2 to 5 years inside sales experience, B2B territory management/account management experience required</li><li>Experience with Sales Force Preferred</li><li>Experience developing and maintaining customer relationships</li><li>Experience in supervising/leadership role in related field required</li><li>Inside pharmaceutical sales experience preferred</li><li>Proven ability to consistently meet/exceed defined territory sales goals</li><li>Experience with Microsoft Suite
</li><li>Advance listening, problem-solving and decision-making skills</li><li>Excellent verbal and written communication skills</li><li>Provides day to day supervision of sales/service rep including performance evaluations and management to ensure goals are met and/or exceeded.</li><li>Reports to management on individual/team performance; works with management to develop performance improvement plans when necessary.</li><li>Coaches team members for success and supports individual development of direct reports.</li><li>Monitors inbound/outbound sales calls to ensure script adherence, call integrity, adverse event compliance, HIPAA compliance and proper phone technique.</li><li>Conducts refresher training and the distribution of project updates; assists with New Hire training and onboarding.</li><li>Ensure all client needs are met with a high degree of quality and compliance to applicable policies and procedures.</li><li>Strategizes and collaborates internally to foster a culture and service of continuous quality improvement, offering creative solutions to client.</li><li>Handles escalated calls from customers, as needed.</li><li>Develops a contingency plan to maintain adequate coverage levels in the event of staff shortages. This may include serving as back up, when needed.</li><li>Develops productivity improvement programs to increase customer reach and other productivity metrics.</li><li>Reviews and analyzes sales and operational records and reports, possible report development and maintenance when necessary.</li><li>Works in concert with both Human Resources department to enforce company policies and procedures.</li></ul><div>
#LI-CES</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $75,000 to $85,000 annually. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Inside Sales Manager

Ulta

<div>&lrm; : We consider applications for this position on an ongoing basis. OVERVIEW:
<div><b>Experience</b> a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences&mdash;for true beauty enthusiasts. At Ulta Beauty, we&rsquo;re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.</div><div><br>
</div><div>If you seek <b>greater purpose</b>&mdash;a place of vision, mission, and lived values&mdash;where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.</div><br>
<div></div>
 :
<div><b>GENERAL SUMMARY &amp; SCOPE</b></div><div>
The Prestige Beauty Advisor (PBA) is responsible for maximizing sales in the prestige category (color cosmetics, skincare, and fragrance) by engaging guests to determine their individual needs and assisting guests in the selection and purchase of prestige merchandise, while following all company policies and procedures. All responsibilities are done while maintaining overall store standards, including cleanliness and replenishment. This position supports the Sales Manager (SM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.</div><div></div><div><b><br>
PRINCIPAL DUTIES &amp; RESPONSIBILITIES</b> (*Essential Job Functions)</div><div>
The PBA is a champion of Ulta Beauty&rsquo;s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):</div><div></div><div><b><br>
Performance</b></div><ul><li>
Contribute to meeting or exceeding the store&rsquo;s goals related to retail and service sales, guest loyalty (including credit), retail shrink and omni-channel sales, with a specific focus on the prestige category and iconic brands as set by Ulta Beauty for the store.</li><li>
Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging every guest, personalizing service to their needs, recommending complementary products and/or services, and informing guests of current promotions, events, and services within the store.</li><li>
Courteously handle sales, refunds, and exchanges.</li><li>
Routinely perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.</li><li>
Book appointments for, and support the execution of, services and in-store events that deliver an unrivaled guest experience while delivering on prestige and iconic brand sales goals.</li><li>
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.</li><li>
Maintain prompt, regular attendance.</li></ul><div></div><div><b><br>
People</b></div><ul><li>
Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.</li><li>
Collaborate with managers and associates throughout the store to help grow the business.</li><li>
Regularly participate in ongoing training, including prestige and iconic brand product training as directed and brand and category education, to enable continuous professional development and drive prestige sales performance.</li></ul><div></div><div><b><br>
Process</b></div><ul><li>
Be knowledgeable of and ensure compliance with Ulta Beauty&rsquo;s policies, procedures, and standards.</li><li>
Adhere to Ulta Beauty&rsquo;s dress code.</li><li>
Drive sales by keeping prestige and iconic brand work area replenished, signed and faced, and ensuring testers are continuously available and maintained in compliance with hygiene standards.</li><li>
Maintain outstanding store operational standards, including cleanliness of the salesfloor, restrooms, cashwrap, backroom, and break area and ensuring that makeover stations adhere to company standards at all times.</li><li>
Participate in completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipment using Ulta Beauty&rsquo;s technology and best practices.</li><li>
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty&rsquo;s systems.</li><li>
Protect company assets by following loss prevention best practices and providing exceptional guest service.</li><li>
Execute other operational tasks as directed.</li></ul>
 :
<div><b>JOB QUALIFICATIONS</b></div><div></div><div><b><br>
Education</b></div><ul><li>
High school diploma is preferred</li><li>
Cosmetology, esthetician or demonstrator&rsquo;s license where required by state law</li></ul><div></div><div><b><br>
Experience</b></div><ul><li>
1 year of relevant work experience or equivalent combination of education and relevant work experience preferred</li></ul><div></div><div><b><br>
Skills</b></div><ul><li>
Demonstrates a passion and significant competency for prestige product, guest service, and selling</li><li>
Ability to build and maintain strong customer relationships</li><li>
Ability to work independently and as part of a team</li><li>
Strong communication skills</li></ul><div></div><div><b><br>
SPECIAL POSITION REQUIREMENTS</b></div><ul><li>
Work a flexible schedule to include days, evenings, weekends, and holidays</li><li>
Attend corporate business meetings and conferences, including overnight stays</li></ul><div></div><div><b><br>
WORKING CONDITIONS</b></div><ul><li>
Frequent mobility throughout the store during shift</li><li>
Frequent standing, bending, reaching, pulling, pushing, and twisting during shift</li><li>
Continuous lifting and/or moving up to 10 lbs. during shift</li><li>
Continuous coordination and manipulation of objects during shift</li></ul><div>
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.</div>
About:
<div>At <b>Ulta Beauty</b> (NASDAQ: ULTA), <b><i>the possibilities are beautiful</i></b>. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty&rsquo;s own private label. Ulta Beauty also offers a full-service salon in every store featuring&mdash;hair, skin, brow, and make-up services.</div><div></div><div><i><br>
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.</i></div></div>

Prestige Beauty Advisor

Hotel Phoenix Atlanta

<div>
 <p>
  <strong>
   Bell/Door Person
  </strong>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  Bell/Door Person&nbsp;
 </p>
 <p>
  Hotel Phoenix at Centennial Yards &ndash; Atlanta, GA&nbsp;
 </p>
 <p>
  Company Overview&nbsp;
 </p>
 <p>
  Hotel Phoenix at Centennial Yards is an independent boutique hotel committed to&nbsp;
 </p>
 <p>
  delivering authentic hospitality and creating an environment where both guests and&nbsp;
 </p>
 <p>
  associates feel valued and inspired. Rooted in the spirit of Atlanta, we foster a&nbsp;
 </p>
 <p>
  workplace culture built on collaboration, integrity, and growth.&nbsp;
 </p>
 <p>
  Position Purpose&nbsp;
 </p>
 <p>
  We are seeking a warm, attentive, and service-oriented Bell/Door Person to welcome&nbsp;
 </p>
 <p>
  guests and provide seamless assistance throughout their arrival and departure. This role&nbsp;
 </p>
 <p>
  plays a vital part in creating the first and last impression of Hotel Phoenix, ensuring every&nbsp;
 </p>
 <p>
  guest feels valued from the moment they arrive.&nbsp;
 </p>
 <p>
  Key Responsibilities&nbsp;
 </p>
 <p>
  &bull; Greet guests with professionalism and enthusiasm upon arrival and departure.&nbsp;
 </p>
 <p>
  &bull; Assist with luggage handling, transportation coordination, and directions.&nbsp;
 </p>
 <p>
  &bull; Maintain lobby cleanliness and readiness, always anticipating guest needs.&nbsp;
 </p>
 <p>
  &bull; Coordinating (Aligning) with Front Desk and Concierge to ensure smooth guest&nbsp;
 </p>
 <p>
  flow.&nbsp;
 </p>
 <p>
  &bull; Uphold hotel security standards while providing discreet and courteous service.&nbsp;
 </p>
 <p>
  &bull; To be knowledgeable and informed about the introduction of products.&nbsp;
 </p>
 <p>
  &bull; To have an understanding of the Hotel&rsquo;s Vision &amp; Mission statement as&nbsp;
 </p>
 <p>
  communicated to the team&nbsp;
 </p>
 <p>
  Requirements&nbsp;
 </p>
 <p>
  &bull; Prior experience in a hotel front services role preferred.&nbsp;
 </p>
 <p>
  &bull; Excellent customer service and communication skills.&nbsp;
 </p>
 <p>
  &bull; Professional appearance and demeanor.&nbsp;
 </p>
 <p>
  &bull; Ability to lift and transport guest luggage.&nbsp;
 </p>
 <p>
  &bull; Availability to work flexible hours, including weekends and holidays.
 </p>
</div>


Bellman/Doorman

Prestige Staffing

<div>
 <strong>
  Job Title
  <br/>
  <br/>
 </strong>
 Scheduler
 <br/>
 <br/>
 <strong>
  Pay
  <br/>
  <br/>
 </strong>
 $19 - $22 per hour (contract)
 <br/>
 <br/>
 <strong>
  Location
  <br/>
  <br/>
 </strong>
 On-site &ndash; no remote options
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Seeking a dedicated Scheduler to support internal medicine appointments within a fast-paced healthcare environment. The ideal candidate will possess strong scheduling experience, excellent phone skills, and proficiency with electronic medical records and MS Office tools. This role emphasizes professional communication, patience, and a patient-centered approach. It offers a stable, steady pace in a beautiful office setting, perfect for individuals who thrive in a respectful and high-standard work environment. This position is a three-month contract with potential for extension.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven scheduling experience in a healthcare setting
  </li>
  <li>
   Excellent phone communication skills with a professional, patient demeanor
  </li>
  <li>
   Familiarity with EMR systems, specifically eClinicalWorks
  </li>
  <li>
   Proficiency in Microsoft Office suite
  </li>
  <li>
   Ability to pass a background check and drug screening
  </li>
  <li>
   Strong organizational and interpersonal skills
  </li>
  <li>
   Dedicated, reliable, and able to focus on the task at hand
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage scheduling for internal medicine appointments via phone and electronic systems
  </li>
  <li>
   Provide exceptional customer service to patients and staff
  </li>
  <li>
   Maintain accurate records within the EMR system
  </li>
  <li>
   Coordinate with clinical staff to ensure smooth scheduling workflows
  </li>
  <li>
   Uphold high standards of professionalism, patience, and confidentiality
  </li>
  <li>
   Support clinic operations as needed, while adhering to the clinic&rsquo;s standards of care and service
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Rewarding work environment with a focus on patient care
  </li>
  <li>
   Beautiful office setting in a slower-paced, concierge medicine atmosphere
  </li>
  <li>
   Opportunity to work with long-tenured staff and established patients
  </li>
  <li>
   Supportive team that values professionalism and high standards
  </li>
  <li>
   No opportunity for growth; ideal for someone seeking a stable, predictable schedule focused on work and home life
   <br/>
   <br/>
  </li>
 </ul>
 #ZR-rep
 <br/>
 <br/>
</div>


Scheduler

Valor Hospitality

<div><h1 class="jobSectionHeader"><b>COMPANY OVERVIEW</b></h1><p></p><p>
At Valor, we are passionate Hotelitarians&mdash;driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you&rsquo;re someone who notices the little things and strives to make a lasting impact, you&rsquo;ll thrive here.</p><p></p><p>
Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.</p><p></p><p><b>
POSITION PROFILE</b></p><p>
Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner, as the first point of contact.</p><p></p><p><b>
ESSENTIAL RESPONSIBILTIES</b></p><ul><li>
Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide, PBX Operator, Guest Service Agent, Reservationists, etc. Has complete working knowledge and understands the software system, to include all daily transactions, and reservations operations.</li><li>
Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.</li><li>
Communicate with the Engineering Department regarding any maintenance requests from the guests.</li><li>
Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.</li><li>
Issues safety deposit boxes to guests when requested.</li><li>
Provide for a safe work environment by following all safety and security procedures and rules.</li><li>
Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.).</li><li>
Assist the Guest Services Manager by handling special requests, group blocking and unusual circumstances.</li></ul><p></p><p><b>
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES</b></p><ul><li>
Requires having excellent computer and cash handling skills</li><li>
Present a sociable, outgoing, lively and guest service oriented behavior.</li><li>
Working knowledge is generally learned on-the-job.</li><li>
Communicate information and hotel services to management, staff and guests.</li></ul><p></p><p><b>
PHYSICAL DEMANDS</b></p><ul><li>
Ability to stand for extended periods of time.</li><li>
Lift, pull, push, bend, and move items to support the hotel and outlets</li></ul><p></p><h1 class="jobSectionHeader"><b>
BENEFITS PACKAGE</b></h1><p></p><ul><li><p>
Competitive Salary</p></li><li><p>
Daily Pay!</p></li><li><p>
Team Member Hotel Discount Program</p></li><li><p>
Uniforms Provided for most positions</p></li><li><p>
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options</p></li><li><p>
Paid PTO</p></li><li><p>
401k with employer match</p></li><li><p>
Food and Beverage Discounts</p></li><li><p>
Tuition Reimbursement</p></li></ul></div>

Guest Services Supervisor

Signature Aviation

<div><div><h2 class="jobSectionHeader"><b>JOB DESCRIPTION</b></h2>
<p>
The Airside Experience Specialist is responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crew and other guests. An Airside Experience Specialist routinely operates ground service equipment and uses knowledge of the company&rsquo;s policies and procedures to provide efficient and exceptional service to the guests of the private aviation terminal (PAT). An Airside Experience Specialist must be able to work flexible schedules, including night, holiday, and weekend shifts. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust, and noise. The tasks are performed inside and outside near stationary and moving aircraft (including spinning propellers and engines).</p>
</div>
<div><h2 class="jobSectionHeader"><b>RESPONSIBILITIES</b></h2>
<p><b>
Essential Duties and Responsibilities:</b></p>
<p>
 <i>(Other duties may be assigned)</i></p>
<ul>
<li>Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.</li>
<li>Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de-icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.</li>
<li>Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.</li>
<li>Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, stair trucks, etc.</li>
<li>Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.</li>
<li>Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.</li>
<li>Offer safe, convenient, and courteous transportation when driving shuttle vehicle to transport guests, luggage and cargo.</li>
<li>Maintain safe, clean, and secure ramps and operations.</li>
<li>Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.</li>
<li>Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.</li>
<li>Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company&rsquo;s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.</li>
<li>Follow emergency response procedures during critical events.</li>
<li>Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.</li>
<li>Create accurate records pertaining to time worked and activities and services performed.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>QUALIFICATIONS</b></h2>
<p><b>
Minimum Education and/or Experience:</b></p>
<ul>
<li>High School Diploma or General Education Degree (GED).</li>
<li>Minimum of 18 years of age.</li>
<li>Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.</li>
<li>Must be legally authorized to work in the jurisdiction of employment.</li>
<li>Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel. Ability to pass a color vision test for purposes of inspecting aviation fuel.</li>
<li>Must possess a valid state driver&rsquo;s license. In some locations a commercial driver&rsquo;s license (CDL) is required as dictated by local regulations and business needs.</li>
<li>Must be able to exercise good judgment and follow directions/directives from supervisor/management.</li>
<li>Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.</li></ul><br>
<p></p>
<p><b>
Additional knowledge and essential skills:</b></p>
<ul>
<li><b>Hospitality Skills: </b>Excellent guest service skills with an energetic, outgoing, and guest-obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi-task in a fast-paced environment. Must be able to maintain professionalism and confidentiality.</li>
<li><b>Language Skills: </b>Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety-sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing.</li>
<li><b>Math Skills: </b>Ability to perform simple arithmetic (e.g., addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time).</li>
<li><b>Physical Ability:</b> Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs, and cars. Must be able to perform various functions safely and efficiently (e.g., fueling, de-icing) from elevated heights.</li>
<li><b>Critical Thinking / Reasoning Ability: </b>Ability to carry out multi-step instructions. Ability to deal with standardized situations with only occasional or no variables.</li>
<li><b>Interpersonal Skills:</b> Ability to get along and work well with others. Excellent interpersonal skills for effective collaboration with team members and service to guests.
</li><li><b>Multitasking:</b> Ability to handle multiple tasks simultaneously while maintaining attention to detail.</li>
<li><b>Computer Skills:</b> Ability to use a computer and email, learn necessary company software, and pass computer-based training modules.</li>
<li><b>Task Management:</b> Ability to successfully and timely complete Signature&rsquo;s training programs.</li>
</ul></div><div><h2 class="jobSectionHeader"><b>ABOUT US</b></h2>
<div>
<p>With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work&trade;, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members&rsquo; overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.</p>
</div>
<p>From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.</p>
<p><b>
 Our Benefits:</b></p>
<p></p>
<ul><li>Medical/prescription drug, dental, and vision Insurance</li>
<li>Health Savings Account</li>
<li>Flexible Spending Accounts</li>
<li>Life Insurance</li>
<li>Disability Insurance</li>
<li>401(k)</li>
<li>Critical Illness, Hospital Indemnity and Accident Insurance</li>
<li>Identity Theft and Legal Services</li>
<li>Paid time off</li>
<li>Paid Maternity Leave</li>
<li>Tuition reimbursement</li>
<li>Training and Development</li>
<li>Employee Assistance Program (EAP) &amp; Perks</li></ul><br>
<div>
<br>
</div><div>Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or other protected characteristics.</div></div></div><p></p>

Airside Experience Specialist - ATL

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