housekeeping attendant

receptionist

assistant housekeeping manager Jobs in Doha

assistant housekeeping manager

f&b hostess

front desk agent

guest services representative

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26094538<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Zone 61, Bulmasan Street, Doha, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p>
<p></p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.</p>
<p></p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><br>
<p></p>
</div><p></p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they&rsquo;re stopping by for a few days or settling in for a few weeks, time away from home shouldn&rsquo;t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element. We help our guests live life away as they do at home, no matter how long they stay, with an eco-minded philosophy and a passion for well-being. If you&rsquo;re an active optimist who doesn&rsquo;t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert Element City Center

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>234531
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing Date: 2026-08-12</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><div><b>About the Role:</b><br>
<br>
We are currently recruiting for Waiter/ Waitress, within Room Service - OH in Doha.<br>
<br>
In this role, you will be responsible to provide professional service to Guests, ensuring that in-room dining is a memorable dining experience. Serve the food and beverages to the guest&rsquo;s rooms in a professional, discreet and personalized way and ensuring to provide excellent quality service as per hotel standard operating procedure.<br>
<br>
<b>Key Accountabilities:</b><br>
<ul><li>Perform all necessary tasks related to service of Food &amp; Beverage according to the standards of performance manual of the Hotel.</li><li>Greet all guests and serve them in a professional, discreet &amp; personalized manner, while upholding the high-quality service expected by the hotel's standard operating procedure.</li><li>Acquire in depth knowledge of the Food &amp; Beverage menu in order to assist and provide advice/suggestions to guests.</li><li>Consistently monitor quality of Food &amp; Beverage being served by taking regularly guest feedback and sharing the feedback to the department head in order to identify any areas for improvement and make necessary adjustments to ensure that guests are satisfied with their dining experience.</li><li>Practice good guest relations and attend to guest complaints / queries satisfactorily and take appropriate action to resolve the issue.</li><li>Responsible for maintaining hygiene and cleanliness standards and upkeep of all service equipment to ensure they meet health and safety regulations.</li><li>Ensure guest payment details are dealt with as per the PCI (Payment card industry) requirements to ensure compliance.</li><li>Responsible for all service preparations before, during &amp; after the service (mise-en-place &amp; mise-enscene).</li><li>Actively use up selling techniques to exceed guest&rsquo;s expectations and increase revenue.</li><li>Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment.</li><li>Comply with the hotel environmental, health and safety policies and procedures to maintain a secure and healthy environment for guests and staff.</li><li>Perform other department duties related to his/her position as directed by the Head of the Department.</li></ul><br>
<b>
Be part of an extraordinary story</b><br>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><div>Minimum 2 years relevant experience in Hospitality / Food and Beverage industry, basic Literacy and Numeracy skills, English communication skills with Entry level roles.<br>
<br>
<b>Job Specific Skills</b><br>
Essential<br>
<ul><li>Fluency in both written and spoken English.</li></ul><b>
Preferred</b><br>
<ul><li>Knowledge of Arabic.</li><li>Knowledge of Micros system.</li></ul><br>
<b>
About Qatar Airways Group</b><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</div>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=234531</div></div></div></div></div></div></div></div><div></div>

Waiter/ Waitress

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>234882
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing Date: 2026-08-12</li></ul><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div></div><div><div><div><div><p><b>About the Role</b></p><p>
This role will be responsible for maintenance and support of Qatar Airways Network infrastructure services. Ensure the network infrastructure systems and applications are designed and configured in compliance to Corporate IT standards. The successful candidate will carry out technical management, administrative tasks and other proactive actions in ensuring that the network infrastructure is reliable, uninterrupted and secured with high availability and resiliency.</p><p><b>
Your duties would include:</b></p><ul><li><p>
In depth hands-on experience Cisco Identity Services Engine (ISE), and firewall security technologies, with proven experience in architecture, deployment, policy management, and operational support.</p></li><li><p>
Responsible for the design, implementation, integration, optimization, and operational support of enterprise Network Access Control (NAC) and identity-based security services.</p></li><li><p>
Manage identity-based network access services and policy enforcement mechanisms utilizing Cisco ISE, RADIUS, TACACS+, 802.1X, and guest access solutions.</p></li><li><p>
Develop and manage context-aware access policies utilizing endpoint profiling, device intelligence, and dynamic authorization mechanisms to strengthen enterprise network security and visibility</p></li><li><p>
Manage identity-based access and segmentation frameworks utilizing RBAC, Security Group Tags (SGTs), and Cisco TrustSec technologies to support Zero Trust and Software-Defined Access (SDA) architectures.</p></li><li><p>
Perform architecture integration, and operational management of Cisco DNA Center, Cisco ISE, and wireless infrastructure to enable Software-Defined Access (SDA), automated policy enforcement, micro-segmentation, and secure enterprise mobility services.</p></li><li><p>
Manage and optimize identity-based access control and endpoint compliance frameworks, including authentication services, posture validation, and automated remediation capabilities.</p></li><li><p>
Implement and maintain firewall and VPN infrastructures, managing security policies, NAT services, network segmentation, remote access, and site-to-site VPN solutions to meet organizational security and business requirements.</p></li><li><p>
Manage firewall policy governance, including security assessments, rule optimization, policy reviews, and implementation of firewall changes in alignment with security, compliance, and operational requirements</p></li><li><p>
Perform advanced troubleshooting and root cause analysis of network faults, service disruptions, and performance issues, implementing corrective measures to ensure operational stability.</p></li><li><p>
Collaborate with cross-functional teams and stakeholders to design, implement, and enhance infrastructure and security solutions that support business and operational objectives</p></li><li><p>
Ensure all established IT infrastructure library (ITIL) processes and procedures are implemented and adhered for standardized Services and support across IT platforms, to enhance and improve IT service provisions, stability and predictability.</p></li><li><p>
Support the 24x7 operations and provide technical support for the Network &amp; Security Infrastructure by attending to the Incidents, problems as well as performing system administrative activities.</p></li><li><p>
Preferably CCNA and CCNP Security certified</p></li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before.</p><p>
Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><p>We are looking for a passionate and experienced professional to join our IT - team. The ideal candidate should possess the following:</p><ul><li><p>
Bachelor&rsquo;s degree or equivalent in Computers/ Communications/ Electronics</p></li><li><p>
Minimum 5 to 7+ years of job-relevant experience required</p></li><li><p>
Strong hands-on experience on enterprise network and security infrastructure</p></li></ul><p><b>
About Qatar Airways Group:</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before. So, whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.</p><div><b>
How to Apply</b></div><div>
If you are interested in submitting your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.</div><br>
<div></div>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=234882</div></div></div></div></div></div></div></div><div></div>

TS Systems Engineer

PULSE (MENA)

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We're seeking a motivated, customer-focused
 <strong>
  Customer Service Representative
 </strong>
 to join our growing remote team. As the first point of contact for our customers, you'll play a key role in delivering exceptional service, resolving inquiries, and creating positive experiences across phone, email, and live chat.
 <br/>
 <br/>
 If you're an excellent communicator who enjoys helping others, solving problems, and working in a collaborative remote environment, we'd love to hear from you.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 Customer Support
 <br/>
 <br/>
 <ul>
  <li>
   Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  </li>
  <li>
   Provide accurate information regarding products, services, billing, and company policies.
  </li>
  <li>
   Assist customers with account updates, order tracking, troubleshooting, and general support needs.
  </li>
  <li>
   Deliver friendly, empathetic, and solution-oriented service during every interaction.
   <br/>
   <br/>
  </li>
 </ul>
 Issue Resolution
 <br/>
 <br/>
 <ul>
  <li>
   Identify customer concerns and resolve issues efficiently and accurately.
  </li>
  <li>
   Escalate complex cases to the appropriate teams when necessary.
  </li>
  <li>
   Maintain detailed and accurate records of customer interactions within company systems.
  </li>
  <li>
   Follow up with customers to ensure issues are fully resolved and satisfaction is achieved.
   <br/>
   <br/>
  </li>
 </ul>
 Customer Experience
 <br/>
 <br/>
 <ul>
  <li>
   Build lasting customer relationships through professional and courteous communication.
  </li>
  <li>
   Contribute to customer retention by consistently delivering outstanding service.
  </li>
  <li>
   Share customer feedback and insights to help improve products, services, and internal processes.
  </li>
  <li>
   Collaborate with team members to support a positive and productive work environment.
   <br/>
   <br/>
  </li>
 </ul>
 Administrative Support
 <br/>
 <br/>
 <ul>
  <li>
   Utilize CRM software and customer support platforms to manage customer interactions.
  </li>
  <li>
   Maintain accurate customer records and documentation.
  </li>
  <li>
   Assist in updating internal knowledge bases and support resources.
  </li>
  <li>
   Adhere to company policies, procedures, and quality service standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 Required Skills &amp; Experience
 <br/>
 <br/>
 <ul>
  <li>
   1&ndash;2 years of experience in customer service, customer support, or a related role.
  </li>
  <li>
   Excellent verbal and written communication skills.
  </li>
  <li>
   Strong problem-solving and conflict-resolution abilities.
  </li>
  <li>
   Ability to multitask and prioritize effectively in a fast-paced environment.
  </li>
  <li>
   Professional, dependable, and customer-focused mindset.
  </li>
  <li>
   Strong organizational skills with exceptional attention to detail.
  </li>
  <li>
   Ability to work independently and remain productive in a remote setting.
  </li>
  <li>
   Basic computer proficiency, including Microsoft Office or similar productivity tools.
  </li>
  <li>
   High school diploma or equivalent required; additional education is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience using CRM systems and customer support platforms.
   <br/>
   <br/>
  </li>
 </ul>
 What We Offer
 <br/>
 <br/>
 <ul>
  <li>
   100% remote work with flexible scheduling.
  </li>
  <li>
   Competitive compensation based on experience and qualifications.
  </li>
  <li>
   Opportunities for professional development and career advancement.
  </li>
  <li>
   A supportive, collaborative, and inclusive team culture.
  </li>
  <li>
   Healthy work-life balance in a remote-first environment.
  </li>
  <li>
   Long-term career growth with an expanding organization.
   <br/>
   <br/>
  </li>
 </ul>
 Diversity &amp; Inclusion
 <br/>
 <br/>
 We believe diverse perspectives make stronger teams. We are committed to creating an inclusive workplace where every employee feels respected, supported, and empowered to succeed. We welcome applicants of all backgrounds, experiences, and identities and are proud to be an equal opportunity employer.
</div>


Remote Customer Service Representative Admin

Raytheon

<div><p><b>Date Posted:</b></p>
2026-07-28<p><b>
Country:</b></p>
United States of America
<p><b>Location:</b></p>
US-TX-EL PASO-M2 ~ 7201 Montana Ave ~ BLDG M2
<p><b>Position Role Type:</b></p>
Onsite
<p><b>U.S. Citizen, U.S. Person, or Immigration Status Requirements:</b><b>
</b></p>U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.
<p><b>Security Clearance Type:
</b></p>None/Not Required
<p><b>Security Clearance Status:
</b></p>Not Required<p></p><p>
At Raytheon, the foundation of everything we do is rooted in our values and a higher calling &ndash; to help our nation and allies defend freedoms and deter aggress ion. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today&rsquo;s mission and stay ahead of tomorrow&rsquo;s threat. Our team solves tough, meaningful problems that create a safer, more secure world.</p><p></p><p>
The Qatar Patriot Sustainment Program provides support to a Foreign Military Sales Program in support of QEADF.<br>
We provide Patriot Air Defense Maintenance, logistical and training support.<br>
Our program upholds a strong relationship with the customer driven by strong values in support of the mission.</p><p><b><br>
What You Will Do:</b></p><p></p><ul><li>
The Power Generation Tech will use his in depth knowledge and field experience related to diesel powered generators to perform the refurbishment and sustainment of the Lechmotoren 150kW, 30kW and 15kW power generation equipment used with the Patriot System. This will include disassembly, cleaning, modification (as required), refurbishment and reassembly of power generator assemblies in accordance with applicable technical manuals (TMs) and refurbishment and upgrade procedures. Generator Tech must perform depot level diagnostic, fault isolation and repair capability for Lechmotoren generators. The Generator Tech will provide oversight on Organizational and Direct Support repairs in accordance with (IAW), US ARMY 10/20/30 PMCS Maintenance Standards. Generator Tech must perform maintenance inspections and repairs, to include parts ordering in accordance with applicable technical manuals and procedures. Must also complete records, maintain tools and equipment, and performs various clean-up and refurbishment activities. Additional responsibilities will include the initial setup and facilitization of the in-country work location required for the refurbishment effort. May work with, train, and advise local hire maintenance personnel on operational and technical aspects of aforementioned equipment. Must observe and follow all safety rules and procedures, including wearing required personal safety equipment. Perform other duties and activities as directed. This position is located in Qatar.</li></ul><p></p><p><b>
Qualifications You Must Have:</b></p><ul><li>
A graduate of the US Army Power Generation Equipment Repairer (MOS 52D) course or a graduate of a technical school or manufacturer's course of instruction on diesel power generation equipment, or equivalent On-the-Job Training (OJT) or work experience in troubleshooting, fault isolation, disassembly, repair, assembly and checkout of power generation equipment.</li><li>
Minimum of four (4) years of experience with electro-mechanical troubleshooting, fault isolation, and repair of 15, 30, or 150kW diesel powered power generation equipment.</li><li>
Demonstrated ability to test generators under changing load conditions for variations in performance to ensure all specifications are met or exceeded.</li><li>
Functionally test generators after making repairs to assure compliance with design specifications and standards.</li><li>
Individuals must possess mechanical skills including experience with the use of common hand and powered tools, fixtures, templates, and associated refurbishment and modification equipment.</li><li>
Demonstrated basic computer skills for record keeping and parts requisition.</li></ul><p></p><p><b>
Qualifications We Prefer:</b></p><p><br>
</p><ul><li>Middle East customer experience.</li><li>
Graduate of applicable Lechmotoren power generation equipment repair course.</li><li>
Graduate of diesel powered power generation equipment repair course.</li><li>
Demonstrated experience with Lechmotoren diesel powered 15, 30, or 150kW generators.</li><li>
Demonstrated basic knowledge of the Patriot refurbishment, modification, and system integration process.</li><li>
Demonstrated knowledge of Patriot peculiar Technical Manuals and associated drawings, schematics, and publications.</li><li>
Demonstrated ability to interact with leadership effectively &ndash; including customer, Raytheon, teammates, and suppliers.</li><li>
Previous experience in International Patriot FMS Programs.</li><li>
Experience living and working in an overseas location.</li></ul><p></p><p><b>
Required Education:</b></p><p></p><p>
Bachelor&rsquo;s degree <b>in a relevant field </b><i>OR</i> Equivalent experience (typically <b>2&ndash;4 years</b> of related professional experience)</p><p></p><p><b>
What We Offer:</b></p><p></p><p>
Whether you&rsquo;re just starting out on your career journey or are an experienced professional, we offer a total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and child/adult backup care.</p><p></p><p><b>
Additional Information:</b></p><p></p><p>
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products</p><p></p><p>
#Patriot</p><p></p><p><b><i>
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.</i></b></p><p></p>
The salary range for this role is 68,900 USD - 131,100 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate&rsquo;s work experience, location, education/training, and key skills.<p></p>
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.<p></p>
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company&rsquo;s performance.<p></p>
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.<p></p>
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.<p></p><p><i>
RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans&rsquo; Readjustment Assistance Act.</i>
</p><p></p><p><b>Privacy Policy and Terms:</b></p></div><p></p>

Generator Technician-Qatar

Confidential

<p>We are looking for an experienced <strong>Business Solutions Partner</strong> with strong expertise across <strong>Hard &amp; Soft Facility Management Services</strong>.</p><p>The role will work closely with Operations, Commercial and Bid/Tender teams to develop practical, competitive and commercially viable FM solutions.</p><p><strong>Key Requirements:</strong></p><ul><li>5+ years' experience within <strong>Facility Management</strong></li><li>Strong knowledge of <strong>Hard &amp; Soft FM Services</strong></li><li>Qatar/GCC FM experience preferred</li><li>Experience in <strong>FM operations, solutions, tenders, bids or estimation</strong></li><li>Ability to review scopes of work and develop effective service delivery models</li><li>Understanding of manpower planning, mobilisation and SLAs/KPIs</li><li>Strong commercial awareness and stakeholder management skills</li><li>Degree/Diploma in Engineering, Facility Management, Business or related discipline</li></ul>

Business Development Officer

Acciona- Qatar

<p>The <strong>Lead Process Improvement Engineer – Facility Management</strong> is responsible for driving continuous improvement, operational excellence, quality assurance and cost optimisation across Facility Management operations.</p><p>The role works closely with operational, technical and commercial teams to assess actual service delivery, identify performance and cost gaps, improve processes and ensure consistent compliance with contractual requirements, internal standards and industry best practices.</p><p>This is a highly <strong>field-driven and analytical role</strong>, requiring regular engagement with operational sites, clients and internal stakeholders across both Hard and Soft FM Services.</p><h2>Key Responsibilities</h2><h3>Operational Excellence &amp; Site Performance</h3><ul><li>Conduct regular site visits and operational assessments to evaluate actual service delivery and performance.</li><li>Identify gaps between reported performance and actual site conditions.</li><li>Review Hard and Soft FM service delivery and recommend practical improvements.</li><li>Identify operational risks and support site teams in implementing effective corrective measures.</li><li>Challenge existing working practices where required and promote greater consistency across FM contracts.</li><li>Support the standardisation of processes, procedures and operational best practices across sites.</li></ul><h3>Process Improvement &amp; Continuous Improvement</h3><ul><li>Lead continuous improvement and process optimisation initiatives across FM operations.</li><li>Analyse existing workflows and identify opportunities to improve efficiency, productivity, quality and cost.</li><li>Develop and implement improved processes in coordination with operational and functional teams.</li><li>Lead Root Cause Analysis (RCA) for recurring operational failures and service issues.</li><li>Ensure corrective and preventive actions are implemented and monitored through to closure.</li><li>Apply Lean, Six Sigma, TQM and other recognised process improvement methodologies where appropriate.</li></ul><h3>Quality Assurance, Audits &amp; Compliance</h3><ul><li>Conduct structured operational, quality and performance audits across FM contracts.</li><li>Identify non-conformances and areas for improvement.</li><li>Develop, monitor and close corrective action plans.</li><li>Ensure operational activities comply with contractual requirements, internal procedures and relevant industry standards.</li><li>Support implementation and maintenance of applicable ISO management systems and FM best practices.</li></ul><h3>SLA, KPI &amp; Performance Management</h3><ul><li>Review and optimise SLA and KPI frameworks in line with contractual requirements.</li><li>Analyse operational performance and identify trends, recurring issues and areas requiring management intervention.</li><li>Develop dashboards, reports and performance presentations.</li><li>Translate operational data into clear and actionable recommendations for management and site teams.</li><li>Support continuous improvement of service quality and client satisfaction.</li></ul><h3>Commercial &amp; Cost Optimisation</h3><ul><li>Support budgeting, estimation and pricing activities from an operational and technical perspective.</li><li>Review existing cost structures, resource assumptions and estimation methodologies.</li><li>Identify inefficiencies, cost leakage, overestimation and opportunities for optimisation.</li><li>Recommend cost-effective operational solutions without compromising service quality or contractual compliance.</li><li>Support alignment between commercial assumptions and actual operational requirements.</li><li>Contribute to cost reduction and efficiency initiatives across both live contracts and new bids/tenders.</li></ul><h3>Client &amp; Stakeholder Engagement</h3><ul><li>Engage with clients and key stakeholders to understand operational concerns and service expectations.</li><li>Support proactive resolution of service delivery issues.</li><li>Work closely with Operations, Technical, Commercial, Estimation, QHSE and other functional teams.</li><li>Promote a culture of continuous improvement, accountability and operational excellence across FM operations.</li></ul><h3>ESG &amp; Sustainability</h3><ul><li>Support sustainability and ESG initiatives across FM contracts.</li><li>Identify opportunities for improved energy efficiency, waste management and environmental performance.</li><li>Support compliance with environmental and sustainability requirements.</li><li>Contribute to relevant ESG, energy and sustainability reporting.</li></ul><h2>Qualifications &amp; Experience</h2><h3>Education</h3><p>Bachelor’s Degree in one of the following or a related discipline:</p><ul><li>Mechanical Engineering</li><li>Electrical Engineering</li><li>Industrial Engineering</li><li>Environmental Engineering</li><li>Building Services Engineering</li><li>Facilities/Asset Management Engineering</li></ul><h3>Experience</h3><ul><li>Minimum <strong>8–10 years of relevant experience within Facility Management</strong>.</li><li>Strong experience in process improvement, operational excellence and/or Total Quality Management (TQM).</li><li>Demonstrable experience working directly with FM site operations.</li><li>Strong understanding of both <strong>Hard and Soft FM Services</strong>.</li><li>Experience conducting operational audits, quality assessments and performance reviews.</li><li>Experience managing SLA/KPI frameworks and corrective action processes.</li><li>Exposure to estimation, budgeting, resource optimisation and operational cost analysis is highly desirable.</li></ul><h2>Certifications</h2><ul><li><strong>Lean Six Sigma Black Belt – highly preferred/required</strong></li><li>Strong Lean Six Sigma Green Belt candidates with demonstrable process improvement experience may be considered.</li><li>ISO 9001 Internal Auditor certification preferred.</li><li>Recognised Facility Management certification is advantageous.</li></ul><h2>Technical Knowledge</h2><p>Candidates should demonstrate good working knowledge of:</p><ul><li>Hard Services / MEP maintenance</li><li>Soft Services operations</li><li>Asset and maintenance management</li><li>Cleaning standards and best practices</li><li>Waste management and environmental practices</li><li>Quality Management Systems</li><li>Root Cause Analysis</li><li>SLA and KPI development</li><li>Process mapping and optimisation</li><li>Cost and resource optimisation</li><li>CAFM/CMMS environments</li></ul><p>Knowledge of relevant international standards is advantageous, including:</p><ul><li>ISO 9001 – Quality Management</li><li>ISO 14001 – Environmental Management</li><li>ISO 41001 – Facility Management</li><li>ISO 45001 – Occupational Health &amp; Safety</li><li>ISO 50001 – Energy Management</li></ul><h2>Systems &amp; Tools</h2><p>Strong proficiency in:</p><ul><li>Microsoft Excel</li><li>Microsoft PowerPoint</li><li>Microsoft Word</li></ul><p>Experience with some of the following is advantageous:</p><ul><li>Power BI or similar data visualisation tools</li><li>Microsoft Visio or equivalent process mapping tools</li><li>CAFM/CMMS platforms</li><li>MS Project</li><li>Primavera P6</li><li>Monday.com</li><li>Asana</li><li>Jira</li><li>Trello</li><li>Root Cause Analysis tools including 5 Whys and Fishbone Analysis</li></ul><h2>Key Competencies</h2><p>The successful candidate should be:</p><ul><li>Highly proactive and comfortable working independently</li><li>Field-driven with a strong understanding of actual site operations</li><li>Analytical and data-driven</li><li>Commercially aware and cost-conscious</li><li>Confident challenging existing processes and operational practices</li><li>Strong in problem-solving and Root Cause Analysis</li><li>Capable of influencing operational teams and stakeholders</li><li>Focused on measurable and sustainable improvement</li><li>Able to manage multiple contracts, priorities and improvement initiatives simultaneously</li><li>Strong in reporting, presentation and stakeholder communication</li></ul><p>The role requires an individual who can combine <strong>technical FM knowledge, process improvement expertise and commercial awareness</strong> to deliver measurable improvements in service quality, efficiency, compliance and cost performance.</p>

Lead Process Improvement Engineer – Facility Management

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