guest experience expert - guest relations

receptionist

customer service representative Jobs in Doha

customer service representative

guest experience expert - guest relations Jobs in Doha

hospitality tech support

housekeeping attendant

guest services representative

The Ned Hotel

<div></div><div><div><div><div><div><div>DOHA</div></div><div><div>
Spa Receptionist</div></div><div><div>
Full Time</div></div></div></div></div><div><div><div>
ABOUT THE NED DOHA:
Housed within Doha&rsquo;s iconic former Ministry of Interior building, The Ned Doha is not just a hotel &mdash; it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.
With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned&rsquo;s Club&mdash;our private members&rsquo; club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool&mdash;The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience. 
THE ROLE:
At The Ned Doha, our Spa is more than a place to unwind&mdash;it&rsquo;s a haven of calm, care, and thoughtful hospitality. From the moment our guests arrive, every interaction is designed to feel personal, welcoming, and effortlessly refined. 
We are looking for a SPA RECEPTIONIST who brings warmth, grace, and attention to detail to be the first point of contact for our guests. If you have a passion for hospitality and enjoy creating memorable first impressions, we&rsquo;d love to meet you. 
 
WHAT YOU&rsquo;LL BE DOING:
As Spa Receptionist, you will play a key role in shaping each guest&rsquo;s journey&mdash;from arrival to departure&mdash;ensuring a seamless and relaxing experience.<ul><li>
Welcome guests with genuine warmth and professionalism</li><li>
Manage spa reservations, appointments, and inquiries efficiently</li><li>
Provide knowledgeable guidance on treatments, facilities, and products</li><li>
Coordinate with therapists and team members to ensure smooth daily operations</li><li>
Handle guest feedback with care and attention</li><li>
Maintain a calm, organised, and inviting reception environment</li><li>
Support retail sales and promote spa services</li></ul>
ABOUT YOU:<ul><li>
Previous experience in a receptionist or guest-facing role, ideally within a luxury spa, hotel, or wellness environment</li><li>
A warm, polished, and professional presence</li><li>
Excellent communication and interpersonal skills</li><li>
Strong organisational abilities and attention to detail</li><li>
Confidence in handling bookings and administrative tasks</li><li>
A genuine passion for wellness and delivering exceptional guest experiences</li></ul>
WHAT&rsquo;S IN IT FOR YOU?<ul><li>
Tax-free annual salary of QAR 32,400</li><li>
Company-provided accommodation and transportation</li><li>
21 calendar days annual leave and 11 paid public holidays</li><li>
Sick leave benefits as per Qatar Labour Law</li><li>
Private Medical Insurance for self</li><li>
End of Service benefits</li><li>
Complimentary meals at Neddy&rsquo;s, our team restaurant (breakfast, lunch &amp; dinner)</li><li>
Exclusive hotel and dining rates for you, your family, and friends</li><li>
Outstanding learning, development, and career progression opportunities</li><li>
Reward and recognition programmes</li><li>
The opportunity to work in one of Doha&rsquo;s most iconic lifestyle destinations</li></ul>
OUR CULTURE
At The Ned Doha, we go beyond celebrating diversity&mdash;we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.
READY TO LEAD SOMETHING EXTRAORDINARY? APPLY TODAY AND JOIN US AS SPA RECEPTIONIST!
#Spa Receptionist #TheNedDoha</div></div></div></div>

Spa Receptionist

The Ned & Ned's Club

<div>
 
 About The Ned Doha:
 
 
 
 Housed within Doha&rsquo;s iconic former Ministry of Interior building, The Ned Doha is not just a hotel &mdash; it is a refined luxury destination where heritage, elegance, and contemporary sophistication come together to create an exceptional experience.
 
 
 With seven distinctive dining concepts, 90 beautifully designed bedrooms, elegant event spaces, and Ned&rsquo;s Club&mdash;our private members&rsquo; club complete with a rooftop terrace, spa, gym, and a breathtaking 30-metre outdoor pool&mdash;The Ned Doha blends heritage, creativity, and modern luxury into one vibrant experience.
 
 
 
 The Role:
 
 
 
 At The Ned Doha, our Spa is more than a place to unwind&mdash;it&rsquo;s a haven of calm, care, and thoughtful hospitality. From the moment our guests arrive, every interaction is designed to feel personal, welcoming, and effortlessly refined.
 
 
 We are looking for a
 
 Spa Receptionist
 
 who brings warmth, grace, and attention to detail to be the first point of contact for our guests. If you have a passion for hospitality and enjoy creating memorable first impressions, we&rsquo;d love to meet you.
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 As Spa Receptionist, you will play a key role in shaping each guest&rsquo;s journey&mdash;from arrival to departure&mdash;ensuring a seamless and relaxing experience.
 
 
 <ul>
 <li>
 Welcome guests with genuine warmth and professionalism
 </li>
 <li>
 Manage spa reservations, appointments, and inquiries efficiently
 </li>
 <li>
 Provide knowledgeable guidance on treatments, facilities, and products
 </li>
 <li>
 Coordinate with therapists and team members to ensure smooth daily operations
 </li>
 <li>
 Handle guest feedback with care and attention
 </li>
 <li>
 Maintain a calm, organised, and inviting reception environment
 </li>
 <li>
 Support retail sales and promote spa services
 
 
 </li>
 </ul>
 
 About You:
 
 
 
 <ul>
 <li>
 Previous experience in a receptionist or guest-facing role, ideally within a luxury spa, hotel, or wellness environment
 </li>
 <li>
 A warm, polished, and professional presence
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong organisational abilities and attention to detail
 </li>
 <li>
 Confidence in handling bookings and administrative tasks
 </li>
 <li>
 A genuine passion for wellness and delivering exceptional guest experiences
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for You?
 
 
 
 <ul>
 <li>
 Tax-free annual salary of QAR 32,400
 </li>
 <li>
 Company-provided accommodation and transportation
 </li>
 <li>
 21 calendar days annual leave and 11 paid public holidays
 </li>
 <li>
 Sick leave benefits as per Qatar Labour Law
 </li>
 <li>
 Private Medical Insurance for self
 </li>
 <li>
 End of Service benefits
 </li>
 <li>
 Complimentary meals at Neddy&rsquo;s, our team restaurant (breakfast, lunch &amp; dinner)
 </li>
 <li>
 Exclusive hotel and dining rates for you, your family, and friends
 </li>
 <li>
 Outstanding learning, development, and career progression opportunities
 </li>
 <li>
 Reward and recognition programmes
 </li>
 <li>
 The opportunity to work in one of Doha&rsquo;s most iconic lifestyle destinations
 
 
 </li>
 </ul>
 
 Our Culture
 
 
 
 At The Ned Doha, we go beyond celebrating diversity&mdash;we continuously challenge ourselves to be better. Inclusion, respect, and opportunity are at the heart of everything we do, and we are committed to creating a workplace where everyone can thrive.
 
 
 
 Ready to lead something extraordinary? Apply today and join us as Spa Receptionist!
 
 
 
 #Spa Receptionist #TheNedDoha
</div>

IHG Hotels & Resorts

<div>About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.
As a Guest Relations Hostess you will also:<ul><li>
Welcome guests to the Recreation Department with a friendly and engaging demeanor</li><li>
Provide detailed information about the hotel&rsquo;s recreational facilities and activities, including pools, fitness centers, spas, and organized events</li><li>
Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process</li><li>
Address and resolve guest inquiries, requests, and concerns promptly and professionally</li><li>
Collaborate with the Recreation team to coordinate and execute special events, classes, and activities</li><li>
Monitor and maintain the cleanliness and organization of recreational areas</li><li>
Gather guest feedback and provide insights to improve service and guest satisfaction</li><li>
Uphold the hotel&rsquo;s luxury standards and ensure that all guest interactions reflect the hotel&rsquo;s commitment to excellence</li></ul>
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:<ul><li>
Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment</li><li>
Excellent communication and interpersonal skills with a strong focus on guest satisfaction</li><li>
Ability to multitask and handle guest requests and situations with grace and efficiency</li><li>
Professional, positive and approachable attitude</li></ul>
What We Offer
We&rsquo;ll reward all your hard work with competitive salary and benefits.
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Hostess - Recreation

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

Tree Trunk Group

Key Responsibilities:<ul><li>Greeting visitors, welcome guests, clients, and employees in a professional manner.</li><li>Answering calls, handle incoming phone calls, transfer them to the appropriate person, and take messages.</li><li>Managing appointments, schedule and confirm meetings or appointments.</li><li>Handling inquiries, provide basic information about the organization, services, or staff.</li><li>Calendar management, organize meetings, events, and deadlines for executives or teams.</li><li>Correspondence handling, receive, sort, and distribute mail, emails, and courier deliveries.</li><li>Data entry, update databases, spreadsheets, and records accurately.</li><li>Meeting coordination, arrange meeting rooms, prepare agendas, and sometimes take minutes.</li><li>Handle sensitive information with discretion.</li><li>Maintain a professional appearance and behavior at all times.</li></ul>Immediate joiners are preferred.Kindly send your CV in the whatsapp/email below and mention the position.Email: careers@treetrunkgroup.comWhatsApp: 7150 0038Work Location: In person

Receptionist cum Personal Secretary

Wyndham Hotels & Resorts EMEA

<div>
 <ul>
 <li>
 Greet and welcome guests in a professional and friendly manner
 </li>
 <li>
 Perform efficient check-in and check-out procedures
 </li>
 <li>
 Handle guest reservations, cancellations, and modifications
 </li>
 <li>
 Provide accurate information about hotel facilities, services, and local attractions
 </li>
 <li>
 Respond to guest inquiries, requests, and complaints promptly and courteously
 </li>
 <li>
 Handle cash, billing, and payment transactions accurately
 </li>
 <li>
 Maintain and update guest records in the system (PMS)
 </li>
 <li>
 Coordinate with housekeeping and other departments to ensure room readiness
 </li>
 <li>
 Answer telephone calls and direct them appropriately
 </li>
 <li>
 Ensure the front desk area is clean, organized, and presentable at all times
 </li>
 <li>
 Upsell hotel rooms, services, and promotions when applicable
 </li>
 <li>
 Follow hotel policies, procedures, and service standards
 </li>
 <li>
 Ensure guest privacy and confidentiality at all times
 </li>
 <li>
 Mandatory: Previous experience as a Front Office Receptionist in a hotel environment
 </li>
 <li>
 Familiarity with hotel PMS systems (e.g., Opera or similar)
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Good command of English (additional languages are an advantage)
 </li>
 <li>
 Ability to handle multiple tasks in a fast-paced environment
 </li>
 <li>
 Professional appearance and positive attitude
 </li>
 <li>
 Basic knowledge of cash handling and billing procedures
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays
 </li>
 </ul>
</div>

Front Office Receptionist

Inspire Management Training Center

We are seeking a highly professional and detail-oriented Butler with a strong background in luxury hospitality. The ideal candidate will deliver personalized, discreet, and high-quality service to guests, ensuring an exceptional and memorable experience at all times.Key Responsibilities:<ul><li>Provide personalized guest services with a high level of discretion and professionalism</li><li>Anticipate guest needs and preferences to deliver a seamless luxury experience</li><li>Coordinate with housekeeping, F&amp;B, and other departments to ensure smooth service delivery</li><li>Handle guest requests such as dining arrangements, transportation, and special occasions</li><li>Manage room preparation, amenities, and in-room services</li><li>Serve food and beverages when required, following fine dining standards</li><li>Maintain cleanliness, organization, and presentation of guest areas</li><li>Handle guest complaints efficiently and professionally</li><li>Ensure confidentiality and privacy of all guests</li></ul>Requirements:<ul><li>Minimum 3&ndash;5+ years of experience as a Butler in luxury hotels or resorts.</li><li>Strong knowledge of luxury service standards and etiquette</li><li>Excellent communication and interpersonal skills</li><li>Well-groomed with a professional appearance</li><li>Ability to multitask and work under pressure</li><li>High level of discretion and attention to detail</li><li>Flexibility to work shifts, weekends, and holidays</li></ul>Preferred Qualifications:<ul><li>Certification in hospitality or butler training (e.g., international butler academies)</li><li>Experience working with VIP guests</li><li>Multilingual skills are an advantage</li></ul>Job Type: Full-timeExperience:<ul><li>butler: 3 years (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Butler (Luxury Hospitality)

Explore 1036+ Guest services representative in Doha this May. Find roles across top companies and apply now to boost your career.

1036 guest services representative jobs In Doha

Spa Receptionist

Spa Receptionist

Guest Relations Hostess - Recreation

Guest Services - Agent

Receptionist cum Personal Secretary

Front Office Receptionist

Butler (Luxury Hospitality)