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assistant guest relations manager Jobs in Doha

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guest services representative

IHG Hotels & Resorts

<div>About Us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach &amp; Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.
Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.
Your Day to Day
As a Guest Relations Hostess in the Recreation Department, you will play a key role in creating memorable experiences for our guests through exceptional service and personalized attention. You will be responsible for managing guest interactions in recreational areas, ensuring that all activities and amenities meet the highest standards of luxury and satisfaction.
As a Guest Relations Hostess you will also:<ul><li>
Welcome guests to the Recreation Department with a friendly and engaging demeanor</li><li>
Provide detailed information about the hotel&rsquo;s recreational facilities and activities, including pools, fitness centers, spas, and organized events</li><li>
Assist guests with reservations for recreational services and activities, ensuring a seamless and enjoyable booking process</li><li>
Address and resolve guest inquiries, requests, and concerns promptly and professionally</li><li>
Collaborate with the Recreation team to coordinate and execute special events, classes, and activities</li><li>
Monitor and maintain the cleanliness and organization of recreational areas</li><li>
Gather guest feedback and provide insights to improve service and guest satisfaction</li><li>
Uphold the hotel&rsquo;s luxury standards and ensure that all guest interactions reflect the hotel&rsquo;s commitment to excellence</li></ul>
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:<ul><li>
Previous experience in guest relations, hospitality, or a related field, preferably in a luxury or upscale environment</li><li>
Excellent communication and interpersonal skills with a strong focus on guest satisfaction</li><li>
Ability to multitask and handle guest requests and situations with grace and efficiency</li><li>
Professional, positive and approachable attitude</li></ul>
What We Offer
We&rsquo;ll reward all your hard work with competitive salary and benefits.
Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Relations Hostess - Recreation

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

Coral Dorada LLC

Coral Dorada LLC is a distinguished hospitality company based in Doha, Qatar, committed to delivering exceptional guest experiences and world-class service. We specialize in creating memorable stays through operational excellence, innovative service solutions, and a dedication to customer satisfaction.Position OverviewWe are seeking a motivated and detail-oriented Hospitality Coordinator to oversee daily operations, support guest services, and ensure smooth coordination across hotel departments. This role requires strong organizational skills, hospitality expertise, and the ability to maintain high service standards in a dynamic environment.Key Responsibilities<ul><li>Coordinate daily hospitality operations across front office, housekeeping, and food &amp; beverage.</li><li>Support management in planning, reporting, and operational decision-making.</li><li>Liaise with staff, vendors, and guests to ensure seamless communication and service delivery.</li><li>Monitor guest satisfaction and handle inquiries or complaints professionally.</li><li>Prepare operational reports, budgets, and performance metrics.</li><li>Assist in organizing events, promotions, and guest engagement activities.</li><li>Ensure compliance with Qatar&rsquo;s hospitality regulations and company policies.</li><li>Recommend process improvements to enhance efficiency and guest satisfaction.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>2&ndash;5 years of experience in hospitality coordination or hotel operations.</li><li>Strong knowledge of hospitality practices, guest services, and operational standards.</li><li>Excellent organizational, communication, and problem-solving skills.</li><li>Proficiency in Microsoft Office and hotel management systems.</li><li>Ability to multitask and thrive in fast-paced environments.</li><li>Fluency in English; Arabic proficiency is an advantage.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>Opportunity to grow within a reputable hospitality company.</li><li>Exposure to diverse operations and international guest relations.</li><li>A collaborative, supportive, and growth-oriented environment.</li></ul>How to ApplyInterested applicants may send their CV and cover letter via Indeed or directly to Coral Dorada LLC&rsquo;s recruitment team in Doha, Qatar, highlighting their hospitality expertise, achievements, and vision for enhancing guest experiences.Pay: Up to QAR650,000.00 per yearWork Location: In person

Hospitality Coordinator

Inspire Management Training Center

We are seeking a highly professional and detail-oriented Butler with a strong background in luxury hospitality. The ideal candidate will deliver personalized, discreet, and high-quality service to guests, ensuring an exceptional and memorable experience at all times.Key Responsibilities:<ul><li>Provide personalized guest services with a high level of discretion and professionalism</li><li>Anticipate guest needs and preferences to deliver a seamless luxury experience</li><li>Coordinate with housekeeping, F&amp;B, and other departments to ensure smooth service delivery</li><li>Handle guest requests such as dining arrangements, transportation, and special occasions</li><li>Manage room preparation, amenities, and in-room services</li><li>Serve food and beverages when required, following fine dining standards</li><li>Maintain cleanliness, organization, and presentation of guest areas</li><li>Handle guest complaints efficiently and professionally</li><li>Ensure confidentiality and privacy of all guests</li></ul>Requirements:<ul><li>Minimum 3&ndash;5+ years of experience as a Butler in luxury hotels or resorts.</li><li>Strong knowledge of luxury service standards and etiquette</li><li>Excellent communication and interpersonal skills</li><li>Well-groomed with a professional appearance</li><li>Ability to multitask and work under pressure</li><li>High level of discretion and attention to detail</li><li>Flexibility to work shifts, weekends, and holidays</li></ul>Preferred Qualifications:<ul><li>Certification in hospitality or butler training (e.g., international butler academies)</li><li>Experience working with VIP guests</li><li>Multilingual skills are an advantage</li></ul>Job Type: Full-timeExperience:<ul><li>butler: 3 years (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>Work Location: In person

Butler (Luxury Hospitality)

Wyndham Hotels & Resorts EMEA

<div>
 <ul>
 <li>
 Greet and welcome guests in a professional and friendly manner
 </li>
 <li>
 Perform efficient check-in and check-out procedures
 </li>
 <li>
 Handle guest reservations, cancellations, and modifications
 </li>
 <li>
 Provide accurate information about hotel facilities, services, and local attractions
 </li>
 <li>
 Respond to guest inquiries, requests, and complaints promptly and courteously
 </li>
 <li>
 Handle cash, billing, and payment transactions accurately
 </li>
 <li>
 Maintain and update guest records in the system (PMS)
 </li>
 <li>
 Coordinate with housekeeping and other departments to ensure room readiness
 </li>
 <li>
 Answer telephone calls and direct them appropriately
 </li>
 <li>
 Ensure the front desk area is clean, organized, and presentable at all times
 </li>
 <li>
 Upsell hotel rooms, services, and promotions when applicable
 </li>
 <li>
 Follow hotel policies, procedures, and service standards
 </li>
 <li>
 Ensure guest privacy and confidentiality at all times
 </li>
 <li>
 Mandatory: Previous experience as a Front Office Receptionist in a hotel environment
 </li>
 <li>
 Familiarity with hotel PMS systems (e.g., Opera or similar)
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Strong customer service orientation
 </li>
 <li>
 Good command of English (additional languages are an advantage)
 </li>
 <li>
 Ability to handle multiple tasks in a fast-paced environment
 </li>
 <li>
 Professional appearance and positive attitude
 </li>
 <li>
 Basic knowledge of cash handling and billing procedures
 </li>
 <li>
 Flexibility to work shifts, weekends, and holidays
 </li>
 </ul>
</div>

Front Office Receptionist

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment. 
About Raffles Doha
Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.
Raffles Doha is where luxury becomes deeply personal &mdash; a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.
Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.
Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard &mdash; and where hospitality is expressed as an art form. 
About the Application Process
At Raffles Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 
Job Description 
We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler.
At Raffles Hotels &amp; Resorts, the Butler is the heart of the guest experience, delivering thoughtful, intuitive, and discreet service with exceptional attention to detail. As a trusted ambassador of the brand, the Butler creates memorable and personalized stays by anticipating guest preferences, ensuring seamless service delivery, and embodying the elegance, warmth, and legendary hospitality synonymous with Raffles.
Key Responsibilities:<ul><li>
Deliver highly personalized and anticipatory service to all guests throughout their stay.</li><li>
Create memorable guest experiences through refined attention to detail and genuine care.</li><li>
Manage all Butler service operations efficiently, ensuring seamless arrival, stay, and departure experiences.</li><li>
Coordinate closely with Housekeeping, Front Office, Concierge, and Food &amp; Beverage teams to exceed guest expectations.</li><li>
Maintain a strong understanding of guest preferences and proactively tailor services accordingly.</li><li>
Handle guest requests promptly, professionally, and discreetly at all times.</li><li>
Ensure suites and guest areas are impeccably prepared in line with Raffles luxury standards.</li><li>
Provide unpacking, packing, garment care, and in-room dining services with precision and elegance.</li><li>
Anticipate opportunities to enhance the guest journey through thoughtful recommendations and personalized touches.</li><li>
Uphold the highest standards of confidentiality, professionalism, and cultural sensitivity.</li><li>
Build meaningful relationships with guests to foster loyalty and repeat visits.</li><li>
Represent the Raffles brand with poise, sophistication, and exceptional service etiquette.</li><li>
Maintain detailed guest profiles and communicate relevant preferences to operational teams.</li><li>
Resolve guest concerns gracefully and efficiently, ensuring complete satisfaction.</li><li>
Ensure all interactions reflect the timeless heritage, charm, and gracious hospitality of Raffles.</li></ul> 

Qualifications 
What will you bring to the role?<ul><li>
Previous experience in a luxury hospitality environment, preferably within Butler Service, Guest Relations, or Rooms Division operations.</li><li>
Exceptional interpersonal and communication skills with a warm, gracious, and polished demeanor.</li><li>
Strong passion for luxury service excellence and creating memorable guest experiences.</li><li>
Demonstrated ability to anticipate guest needs and deliver highly personalized service.</li><li>
Excellent attention to detail with strong organizational and multitasking abilities.</li><li>
Ability to remain composed and professional in a fast-paced, high-pressure environment.</li><li>
Strong problem-solving skills with a proactive and solution-oriented approach.</li><li>
High level of discretion, confidentiality, and professionalism.</li><li>
Well-groomed with impeccable personal presentation aligned with luxury hospitality standards.</li><li>
Ability to work collaboratively across departments to ensure seamless guest experiences.</li><li>
Flexible to work shifts, weekends, and public holidays as required by operational needs.</li><li>
Proficiency in English required; additional languages are considered an asset.</li><li>
Familiarity with luxury hotel systems and guest profile management platforms is preferred.</li><li>
Strong cultural awareness and the ability to engage with an international clientele.</li><li>
Embrace the Raffles brand promise and luxury in your role and in all your interactions.</li><li>
Foster an inclusive environment where every individual feels valued and respected</li><li>
Create an environment where colleagues are empowered, supported and recognized</li></ul> 

Additional Information 
Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont &amp; Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences. We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity &amp; Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.</div>

Butler

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 
 
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 
 
 
 Job Description
 
 
 
 We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
 </li>
 <li>
 Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
 </li>
 <li>
 Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
 </li>
 <li>
 Handle escalated guest issues with professionalism and empathy.
 </li>
 <li>
 Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
 </li>
 <li>
 Prepare and monitor accounts ensures correct account procedures are followed.
 </li>
 <li>
 Assist in training and mentoring staff to uphold the highest hospitality standards.
 </li>
 <li>
 Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and standards.
 </li>
 <li>
 Prepare shift reports and communicate relevant details to the management team.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications
 
 
 Degree in Hospitality Management or similar
 
 
 <ul>
 <li>
 Work experience in Middle East in a 4-5 star hotels
 </li>
 <li>
 Work experience in supervisory roles in Front Office
 </li>
 <li>
 Excellent command of English language (both Oral and Written).
 </li>
 <li>
 Arabic language will be an advantage
 </li>
 <li>
 Knowledge of the OPERA Cloud system
 </li>
 <li>
 Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
 </li>
 <li>
 Must be able to work well under pressure in a fast paced and constantly changing environment.
 </li>
 </ul>
</div>

Duty Manager

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