customer service representative Jobs in Dubai

customer service representative

receptionist

sales representative

front desk receptionist

housekeeping attendant

guest services representative

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications 
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

Accor

<div><div>Company Description</div> 
Discover the warm French-Polynesian welcome of our luxury 5 star beach resort situated on the East Crescent of the world famous Palm Jumeirah, offering a rejuvenating escape inspired by the rich culture of the South Pacific.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With magnifique touches of French elegance interlaced throughout the hotel, we invite you to &lsquo;Live the French way&rsquo; and indulge in excellence.<div> 
Job Description</div> 
<ul><li>
Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.</li><li>
Greet members and Guests in a friendly and efficient manner.</li><li>
Escort Guest as required.</li><li>
Knowledgeable about all aspects of treatments and the facility.</li><li>
Knowledgeable in a spa therapy</li><li>
Provide information and literature about facility in person and via telephone.</li><li>
Control entry into all areas of facility by restricting all unauthorised individuals.</li><li>
Collect money or other suitable payment from clients for all services rendered.</li><li>
Treatment bookings/scheduling.</li><li>
Give tours of spa, as required.</li><li>
Ensure smooth operation of reception.</li><li>
Respond to inquiries by phone and in person, providing complete details of all spa aspects.</li><li>
Handle special assignments.</li><li>
Co-ordinate sales packets, when needed.</li><li>
Maintain office files/records.</li><li>
Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).</li><li>
Assist in the operation of all spa departments:</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum 2 years of experience in luxury hotel or spa front of house position.</li><li>
Computer literate preferably with knowledge of spa reservation systems.</li><li>
Passion for guest care.</li><li>
Personal interest in spa treatments and holistic lifestyle.</li><li>
Telephone skills ideally in conjunction with handling reservations.</li><li>
Able to work within a team with rotating shifts.</li></ul></div>

Spa Receptionist

ESAW

Job Description:The primary responsibility is to ensure excellent guest experiences by providing outstanding customer service and administrative support. You will serve as the main point of contact for guests, handling inquiries, reservations, check-ins, and check-outs efficiently and courteously. Your role will also involve maintaining the reception area, managing reservations systems, and coordinating with other departments to ensure smooth operations.Key Responsibilities:Guest Services: Greet guests warmly upon arrival, check them in and out efficiently, and provide information about the property amenities, local attractions, and services. Handle guest inquiries, requests, and complaints promptly and professionally, ensuring guest satisfaction.Reservations Management: Receive and process reservations via phone, email, and online booking platforms. Confirm bookings, collect payment information, and update reservation systems accurately. Manage room inventory and ensure availability is up-to-date.Administrative Support: Perform general office duties such as answering phone calls, responding to emails, and managing correspondence. Maintain cleanliness and organization of the reception area and keep inventory of office supplies.Coordination: Collaborate with housekeeping, maintenance, and other departments to ensure timely preparation of accommodations, address guest requests, and resolve issues efficiently. Communicate effectively with colleagues to maintain smooth operations.Financial Transactions: Process guest payments, issue invoices, and maintain accurate records of financial transactions. Handle cash, credit card transactions, and reconcile accounts as needed.Compliance and Security: Ensure compliance with company policies and procedures, including safety and security protocols. Monitor the premises for any suspicious activities and report any concerns to appropriate personnel.Customer Relationship Management: Build and maintain positive relationships with guests to encourage repeat visits and positive reviews. Seek opportunities to enhance the guest experience and provide personalized service.Emergency Response: Act as a point of contact during emergencies, such as medical incidents or facility issues, and follow established procedures to ensure the safety and well-being of guests and staff.Job Type: Full-timePay: From AED3,000.00 per month

Business Development Executive

Hilton

<div>
 A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Calm, efficient, and organized with great attention to detail
 </li>
 <li>
 Ability to multi-task while maintaining a positive attitude when working with a Guest
 </li>
 <li>
 Professional manner with an emphasis on hospitality and guest service
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 </li>
 <li>
 Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
 </li>
 <li>
 Conflict resolution experience
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hampton Inn - Dubai Al Qusais
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hampton by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Host/ Receptionist

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Description
 
 
 
 
 About Jumeirah &amp; The Hotel
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 A sustainable hospitality leader in the capital, Jumeirah Saadiyat Island is a breadth of fresh air offering an eco-friendly stay amidst contemporary surroundings on the Abu Dhabi coastline. Surrounded by natural beauty and designed to care for every aspect for guest wellbeing, the resort resembles a perennial summerhouse where visitors can experience Abu Dhabi Island life at its best. The luxury beachfront resort is home to seven world-class restaurants and bars, three swimming pools and the award-winning spa featuring an extensive menu of specialised treatments and exclusive products from all around the world. In addition, guests can utilise a wide range of leisure facilities including a mixed and ladies only gym, a kids club and a tennis court. Boasting 400 metres of pristine private beach and sand dunes, the resort is anchored on one of the most desirable beach locations in the UAE and was conceived with the environment in mind having implemented eco-friendly strategies and initiatives since its launch in 2018.
 
 
 
 About The Job
 
 
 
 An opportunity has arisen for an
 
 Ambassador
 
 to join our team of
 
 Guest Relations
 
 at
 
 Jumeirah Saadiyat Island.
 
 The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
 </li>
 <li>
 Provide the latest information on the Hotel&rsquo;s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
 </li>
 <li>
 Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
 </li>
 <li>
 To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
 </li>
 <li>
 Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
 </li>
 <li>
 To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 
 
 </li>
 </ul>
 
 About The Benefits
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
 Job Details
 
 
 Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Others Company Industry/
 
 
 Sector: Hospitality
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Ambassador - Guest Relations - Jumeirah Saadiyat Island

Shamal LLC

<div>Overview:
<div>
Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai&rsquo;s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate.</div><div></div><div> 
This role falls under our Dubai Harbour Marinas umbrella and we are seeking an individual who will represent the marina, conduct guest services duties according to the instructions of Guest Services Supervisor and established written procedures. To support the Marina to deliver an innovative guest experience that resists predictability.</div>
Responsibilities:
<ul><li>To greet and take care of marina guests and handle all inquiries.</li><li>
To accomplish general office procedures such as customer e-mailing responses, necessary documents&rsquo; preparation for signing the contracts, updating customer data base, regular reports etc.</li><li>
To deal with all berths related contracts: storage usage etc., make offers, issue invoices, conclude berthing, storage and travel lift contracts.</li><li>
To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.</li><li>
To insert all necessary data and keep records up to date to operate the marina management software properly.</li><li>
To collect payments and hand over to the accounting department along with related reports</li><li>
Carry out any other reasonable task as assigned by the management.</li><li>
Provide outstanding services and ensure customer satisfaction</li><li>
Address customer concerns and complaints promptly and professionally.</li><li>
Respond to customer needs and requests in a timely manner.</li><li>
Prepare operational and financial records for Management to review</li><li>
Post charges to customers and handle payments transactions.</li><li>
Evaluate the performance and provide appropriate feedback.</li><li>
Clear and handle the outstanding balances.</li><li>
Maintain the customer&rsquo;s account with the MMS</li><li>
and proprietary information,and protect company assets.</li><li>
To carry out any other duties that may be required to operate the facilities at Dubai Harbour Marinas as requested by the management occasionally.</li><li>
To ensure compliance with ISO integrated management systems requirements in the daily operations of Dubai Harbour Marinas</li></ul>
Qualifications:
<div>
Preferred Educational Qualifications And Professional Certifications</div><ul><li>
High school or bachelor&rsquo;s degree (Preferably from a Maritime School or a School of Tourism)</li></ul><div>
Experience</div><ul><li>
Front desk / Hospitality and service experience (Marina or Hotel or Camp) for minimum 2 years</li></ul><div></div><div> 
For or more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/</div><div> 
Note Due to a high influx of profiles, only shortlisted candidates will be contacted</div></div><div></div>

Guest Service Executive

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25182545
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
 
 
 Assist management in training, scheduling, evaluating, motivating and coaching employees; serve as a department role model. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
 
 
 But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
 
 
 We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Relations Supervisor

Explore 2721+ Guest services representative in Dubai this November. Find roles across top companies and apply now to boost your career.