guest experience expert Jobs in Kuwait City

guest experience expert

customer care representative Jobs in Kuwait City

customer care representative

customer service representative Jobs in Kuwait City

customer service representative

health club receptionist Jobs in Kuwait City

health club receptionist

receptionist

guest services representative

Marriott International

<div>Additional Information 
Job Number25195355 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Heavy Driver

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25203509
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Courtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.
 
 
 In joining Courtyard, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert

<div>Additional Information 
Job Number25203509 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Kuwait City, Al Shuhada Street, Kuwait City, Kuwait, Kuwait, 15463 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Grand Hyatt Kuwait City

<div><div>Summary<div>
Main Duties and responsibilities: 
Operational 
1. To answer the telephone promptly and clearly, ensuring a courteous and professional tone at all times. 
2. To be flexible in order to perform all job responsibilities pertaining to reservations. 
3. To be knowledgeable with all services and products offered by the hotels. 
4. To learn and use the following systems efficiently: Reserve, Opera and Microsoft Outlook. 
5. To confirm reservations for any Hyatt Hotels around the world. 
6. To handle and follow proper procedure for all visa&rsquo;s requests. 
7. To handle assigned group booking requests. 
8. To handle email and written correspondence. 
9. To make reservations received from external online travel agents. 
10. To use and adhere to policies and procedures for handling calls while selling the properties. 
11. To ensure proper follow up is done with all guest inquires in a courteous and efficient manner. 
12. To report all guest complaints to supervisor if not immediate solution can be found. 
13. To ensure the place of work and surroundings area is kept clean and organized at all times. 
Finance 
1. Use the up-sell approach on every call. 
2. Adhere to the standard pricing guidelines. 
General 
1. To understand and strictly adhere to the Rules &amp; Regulations established in the Employee handbook. 
2. To project at all time a positive and motivated attitude and exercise self-control. 
3. To report for duty punctually wearing the correct uniform and name tag at all time as per Hyatt Grooming Standards. 
4. To maintain a high standard of personal appearance and hygiene at all time. 
5. To maintain a good rapport and working relationship with staff in the place of work and the hotels. 
6. To attend and contribute to all require meetings and other related activities. 
7. To respond to any changes in the department as dictated by the needs of the industry or hotels. 
Other Duties: 
1. To carry out any other reasonable duties and responsibilities as assigned. 
This Job Description illustrates the primary responsibilities, but is not an exhaustive list of duties which may change from time to time, within reason and in accordance with the needs of the business and as assigned by your reporting manager.</div></div><div>
Qualifications<div>
An ideal candidate will possess:<ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years' work experience in hotel operations.</li><li>
Good customer service, communications and interpersonal skills are a must.</li><li>
Native level Arabic skills required</li></ul></div></div></div>

CLUSTER RESERVATIONS AGENT

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25201689
 
 
 
 Job Category
 
 Sales &amp; Marketing
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or GED equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Event Executive (Arabic Speaker)

Grand Community Co

Company DescriptionEcho Media is a leading bulk influencers marketing service operating in over 5 countries and with 500+ employees in 5 offices. Established in 2019 and based in Sharq, Kuwait, Echo Media specializes in offering bulk influencer services within 24 hours' notice period to run campaigns ranging from 100 influencers to 35,000 and more. The company offers 24/7 campaign management and has a community of over 35,000 bloggers who work with global, international, and local brands.Role DescriptionThis is a full-time on-site role for a Call Center Representative at Echo Media in Sharq, Kuwait. The Call Center Representative will be responsible for providing excellent customer support and ensuring customer satisfaction. This role requires strong interpersonal skills, computer literacy, and the ability to manage multiple tasks simultaneously.Qualifications<ul><li>Experience as a Customer Service Representative</li><li>Ability to maintain customer satisfaction while adhering to company policies</li><li>Strong customer support skills, ability to handle and solve customer complaints</li><li>Strong computer literacy skills with experience in Microsoft Office programs and customer service software</li></ul>Job Type: Full-timePay: KD300.000 - KD4,000.000 per monthExperience:<ul><li>Auditor: 1 year (Required)</li></ul>Work Location: In person

Call Center (Kuwaiti or Non Kuwaiti)

Career Land Center

<div><h3 class="jobSectionHeader">Exciting Opportunity!</h3>
We are seeking a skilled and professional Spa Therapist to join a luxury spa in Qatar.
The ideal candidate will be responsible for providing high-quality spa treatments, ensuring exceptional customer service, and creating a relaxing and rejuvenating experience for guests.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Perform a variety of spa treatments, including massages, facials, body treatments, and other wellness therapies.</li><li>
Assess guest needs and recommend suitable treatments based on individual requirements.</li><li>
Maintain a high standard of hygiene and cleanliness within the treatment rooms and spa facilities.</li><li>
Ensure guest comfort and satisfaction throughout their spa experience.</li><li>
Educate clients on available spa services, products, and post-treatment care.</li><li>
Uphold spa protocols and industry best practices to deliver consistent and professional services.</li><li>
Assist in promoting spa services and products to maximize revenue.</li><li>
Keep up to date with industry trends and advancements in spa treatments and wellness therapies.</li><li>
Adhere to company policies, health, and safety regulations.</li></ul><h3 class="jobSectionHeader">
Qualifications &amp; Skills:</h3><ul><li>
Proven experience as a Spa Therapist, Massage Therapist, or a related role in a luxury spa or wellness center.</li><li>
Certified in massage therapy, body treatments.</li><li>
Strong knowledge of various massage techniques, body treatments, and skincare therapies.</li><li>
Excellent customer service and interpersonal skills.</li><li>
Professional appearance, demeanor, and communication abilities.</li><li>
Ability to work in a fast-paced, multicultural environment.</li><li>
Fluency in English is required; knowledge of Arabic or other languages is a plus.</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Competitive salary package.</li><li>
Shared Accommodation provided</li><li>
Medical insurance.</li><li>
Work Visa</li><li>
Flight ticket</li></ul></div>

Spa Therapist

Explore 168+ Guest services representative in Kuwait City this January. Find roles across top companies and apply now to boost your career.

168 guest services representative jobs IN Kuwait City

Heavy Driver

Guest Experience Expert

Guest Experience Expert

CLUSTER RESERVATIONS AGENT

Event Executive (Arabic Speaker)

Call Center (Kuwaiti or Non Kuwaiti)

Spa Therapist