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DELANO

Summary
The Concierge is responsible for providing personalized, high-quality service to guests by assisting with a variety of requests, from booking reservations and transportation to providing recommendations for local attractions. This role ensures that each guest has a seamless and memorable stay by offering expert advice, arranging services, and attending to guest needs promptly.
Responsibilities
<ul>
 <li>Greet guests upon arrival and proactively offer assistance with any inquiries or special requests.</li>
 <li>Provide detailed information about the hotel s amenities, services, and policies.</li>
 <li>Respond to guest inquiries in person, over the phone, or via email, ensuring prompt and professional communication.</li>
 <li>Anticipate guest needs and tailor services to individual preferences, including room upgrades, dining reservations, and special occasions.</li>
 <li>Arrange transportation services, including taxis, private cars, and airport transfers.</li>
 <li>Provide personalized recommendations for local restaurants, attractions, entertainment, shopping, and activities.</li>
 <li>Make and confirm reservations for guests at restaurants, events, tours, and other local activities.</li>
 <li>Coordinate bookings for hotel amenities such as spa treatments, tours, or exclusive hotel experiences.</li>
 <li>Ensure guests are kept informed about reservation details and any changes or updates.</li>
 <li>Handle any issues or complaints guests may have, addressing concerns promptly and efficiently to ensure guest satisfaction.</li>
 <li>Offer solutions and alternatives for any requests or situations that may arise during a guest s stay.</li>
 <li>Coordinate with various hotel departments and external vendors to ensure all event details are executed seamlessly.</li>
 <li>Maintain an organized and efficient concierge desk or area, ensuring that all tools, brochures, and materials are up to date and accessible for guest use.</li>
 <li>Stay informed about hotel promotions, seasonal offerings, and new local attractions to provide the best advice to guests.</li>
 <li>Build rapport with guests, remembering their preferences and providing a personalized experience to encourage repeat visits.</li>
 <li>Maintain relationships with local service providers, vendors, and attractions to secure exclusive guest benefits and discounts.</li>
 <li>Keep current on local events, festivals, shows, and activities that guests may be interested in.</li>
 <li>Stay informed about the hotel s policies, services, and offerings to ensure accurate and helpful information is shared with guests.</li>
 <li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property</li>
</ul>

Concierge

Marriott International

<div>Additional Information 
Job Number25190367 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Dubai International Financial Centre, DIFC off Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Bellman (Residences)

<div>
 POSITION SUMMARY
 Our jobs aren t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts to get it right for our guests and our business each and every time.
</div>

Guest Experience Expert (Chinese Speaker)

<div>Additional Information 
Job Number25188460 
Job CategoryRooms &amp; Guest Services Operations 
LocationDelta Hotels Dubai Investment Park, Dubai Investment Park, Dubai, United Arab Emirates, United Arab Emirates, 392009 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Agent - Delta Hotels Dubai Investment Park

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25187501
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Admin

<div>Additional Information 
Job Number25189961 
Job CategorySpa 
LocationGrosvenor House a Luxury Collection Hotel Dubai, Al Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Spa Experience Expert

LEGOLAND® Dubai Resort

<div>
 
 
 Role Purpose:
 
 
 
 LEGOLAND&reg; Dubai Resort is the only LEGOLAND Resort in the Middle East, home to two theme parks (LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park) and a fully themed hotel &mdash; all built on the belief that learning through play is one of the most powerful ways to create lasting memories for families.
 
 
 
 
 
 As Marketing Performance &amp; CRM Specialist you will sit at the heart of how we connect with guests, grow our visitation, and build loyalty through data-led decision making and best-in-class campaign execution.
 
 
 You will manage performance reporting across digital and CRM channels, guide commercial strategy through insight, and help shape the way we talk to our guests &mdash; especially our Annual Pass Holders, day visitors, and holidaymakers.
 
 
 We&rsquo;re looking for someone who is analytical but creative, detail-oriented but commercially driven, and above all, energetic, collaborative, and ready to go the extra mile to make a difference.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Marketing Performance &amp; Digital Analytics
 
 
 
 &bull; Own end-to-end performance tracking for digital marketing campaigns and always-on activity
 
 
 &bull; Liaise with media agencies to evaluate ROAS, traffic quality, and conversion rates
 
 
 &bull; Create and manage dashboards to monitor visitation, channel performance, campaign impact, and promotional ROI
 
 
 &bull; Optimize digital funnels across the resort website and partner sites to reduce drop-off and improve conversion
 
 
 &bull; Support the sales and marketing leadership team with regular trading insights and commercial updates
 
 
 
 
 
 
 2. CRM &amp; Guest Lifecycle Communications
 
 
 
 &bull; Develop and deliver segmented guest communication journeys to drive acquisition, engagement, and retention
 
 
 &bull; Manage direct communications including promotions, birthday greetings, renewal prompts, and automated journeys
 
 
 &bull; Process guest datasets (including raw Excel files) from internal and external sources to support campaign delivery
 
 
 &bull; Oversee platform usage and coordination (e.g. CRM, Salesforce Marketing Cloud, or equivalent), ensuring alignment with data privacy protocols
 
 
 
 
 
 
 3. Sales Channels &amp; Partnership Support
 
 
 
 &bull; Support implementation of partner campaigns with TripAdvisor, Trip.com, Hays, MakeMyTrip, Koddi, Sojern, and others
 
 
 &bull; Manage upsell experiences and content on affiliate and partner platforms such as Booking Whizz
 
 
 &bull; Ensure data capture and performance from these campaigns is tracked and incorporated into overall marketing analysis
 
 
 
 
 
 
 4. Insight-Driven Planning &amp; Optimization
 
 
 
 &bull; Analyze visitor behavior using NPS data, feedback, guest services reports, and sales trends
 
 
 &bull; Inform planning for events, tactical campaigns, and pricing offers using actionable data
 
 
 &bull; Coordinate with Finance and Commercial teams to connect performance to visitation, RPC, and total revenue
 
 
 &bull; Highlight learnings from campaigns to continuously improve creative, targeting, and spend efficiency
 
 
 
 
 
 
 5. Website, Booking &amp; Digital Experience Management
 
 
 
 &bull; Oversee content accuracy, merchandising, and user experience across the LEGOLAND&reg; Dubai Resort website and booking engine
 
 
 &bull; Ensure tagging, tracking, and analytics are correctly implemented across all digital platforms to enable accurate performance measurement and funnel optimization
 
 
 &bull; Coordinate with internal and external teams to ensure offers, promotions, and product descriptions are consistent, on-brand, and aligned with campaign objectives
 
 
 &bull; Manage delivery of upsell and cross-sell opportunities through tools and integrations including Salesforce Marketing Cloud, Booking Whizz, and other resort digital platforms
 
 
 &bull; Collaborate with the Digital and IT teams to maintain site integrity, resolve issues, and enhance the end-to-end guest experience across multiple domains and devices
 
 
 
 
 
 
 6. Internal Collaboration &amp; Delivery
 
 
 
 &bull; Act as the bridge between Marketing, Sales, Digital, and Finance when it comes to data and performance
 
 
 &bull; Ensure clean, accurate, and timely reporting for key meetings (including SLT and forecasting)
 
 
 &bull; Proactively flag performance risks and opportunities and follow through with recommended actions
 
 
 
 
 
 
 Experience &amp; Skills
 
 
 
 &bull; Minimum 5 years of experience in digital marketing, data analytics, CRM, or marketing performance roles
 
 
 &bull; Hands-on knowledge of digital channels and marketing platforms, including CRM tools like Salesforce Marketing Cloud or equivalent
 
 
 &bull; Advanced Excel and data manipulation skills; familiarity with BI tools a plus
 
 
 &bull; Strong attention to detail and experience working in performance-led teams or organizations
 
 
 &bull; Able to translate complex data into simple, actionable insights
 
 
 
 
 
 
 Mindset &amp; Culture Fit
 
 
 
 &bull; Positive, energetic, and collaborative
 
 
 &bull; Thrives in a fast-paced, guest-facing business where no two days are the same
 
 
 &bull; Curious, solutions-focused, and eager to continuously improve and innovate
 
 
 &bull; Comfortable juggling tasks, shifting priorities, and working across multiple stakeholders and teams
 
 
 &bull; Passionate about building memorable guest experiences through smarter marketing
 
 
 
 
 
 
 Why Join LEGOLAND&reg; Dubai Resort?
 
 
 
 
 
 
 We&rsquo;re the only LEGOLAND Resort in the Middle East, offering an experience like no other:
 
 
 &bull; Two parks &mdash; LEGOLAND&reg; Dubai + LEGOLAND&reg; Water Park
 
 
 &bull; One themed hotel, fully designed with kids in mind
 
 
 &bull; A team united by creativity, energy, and a shared mission to bring joy to families through play, discovery, and imagination
 
 
 In this role, you will directly impact how we grow, connect with guests, and deliver fun &mdash; all through insight, data, and creativity. If that sounds like your kind of role, we would love to hear from you.
 
 
 
</div>

Marketing Performance & CRM Specialist

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