receptionist

customer service representative Jobs in Dubai

customer service representative

front desk receptionist

customer service executive

customer service specialist Jobs in Dubai

customer service specialist

guest services specialist

Sheraton Hotels & Resorts

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 26083825
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Jumeirah Beach Residence Bahar 7, Dubai, United Arab Emirates, United Arab Emirates, 118555VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 <br/>
 <br/>
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: No related work experience.
 <br/>
 <br/>
 Supervisory Experience: No supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Guest Experience Expert (AYS Agent) - Sheraton The Walk Dubai

Delano Dubai

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <strong>
  DELANO Dubai
  <br/>
  <br/>
 </strong>
 Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic DELANO brand to the UAE for the first time. When DELANO South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. DELANO was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who&rsquo;s who of the fashion and entertainment world. Guided by the same principles that propelled the original DELANO to icon status, DELANO Dubai will usher in a new era of sophisticated style and elevated service to the UAE.
 <br/>
 <br/>
 Located on the pristine shores of Bluewaters Island, the DELANO Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Bellman at DELANO Dubai, you are a key ambassador of the guest arrival and departure experience. You will ensure every transition is seamless, welcoming, and effortless, reflecting the refined yet relaxed style of the DELANO brand from the very first moment of contact.
 <br/>
 <br/>
 <ul>
  <li>
   Guest Arrival &amp; Departure Experience: Deliver a warm, polished, and efficient welcome and farewell, ensuring a smooth first and last impression of the hotel
  </li>
  <li>
   Luggage Handling: Safely and efficiently manage guest luggage with care, discretion, and attention to detail
  </li>
  <li>
   Escort Service: Accompany guests to and from rooms, providing a personalised introduction to the property and room features
  </li>
  <li>
   Guest Assistance: Support guests with directions, enquiries, and general hotel information in a professional and friendly manner
  </li>
  <li>
   Valet Coordination: Liaise with valet and transportation services to ensure seamless arrivals, departures, and transfers
  </li>
  <li>
   Service Readiness: Maintain lobby and entrance areas in immaculate condition, aligned with DELANO presentation standards
  </li>
  <li>
   Operational Support: Assist front office and concierge teams during peak periods to ensure smooth guest flow
  </li>
  <li>
   Guest Engagement: Create a welcoming atmosphere through attentive, intuitive, and respectful interaction with all guests
  </li>
  <li>
   Problem Resolution: Respond promptly to guest requests or minor issues, escalating where appropriate to ensure resolution
  </li>
  <li>
   Brand Representation: Consistently embody DELANO&rsquo;s luxury lifestyle service culture through appearance, behaviour, and communication
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Luxury Experience: Previous experience in a luxury hotel or resort environment in a bellman, porter, or guest services role
  </li>
  <li>
   Guest Service Excellence: Strong interpersonal skills with a warm, professional, and guest-focused approach
  </li>
  <li>
   Physical Capability: Ability to handle luggage and remain active throughout shifts in a fast-paced environment
  </li>
  <li>
   Attention to Detail: High standards of presentation and care in all guest-facing interactions
  </li>
  <li>
   Team Collaboration: Works effectively with front office, concierge, and valet teams to ensure seamless operations
  </li>
  <li>
   Communication Skills: Clear, courteous, and confident communication with guests of diverse backgrounds
  </li>
  <li>
   Educational Background: A relevant qualification such as a Bachelor&rsquo;s degree or diploma in Hospitality Management (or equivalent experience) is preferred, reflecting a commitment to professional standards
  </li>
  <li>
   Great Personality: At DELANO Dubai, personality and experience are equally valued. We celebrate individuality and authenticity&mdash;bringing your unique self, positive energy, and passion is essential. With the right attitude and that essential spark, we create truly memorable guest experiences together
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  What awaits you...
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
  </li>
  <li>
   The ability to challenge the norm and work in an environment that is both creative and rewarding.
  </li>
  <li>
   Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
  </li>
  <li>
   A competitive package and plenty of development opportunities.
  </li>
 </ul>
</div>


Bellman

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26084000<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>West Crescent, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Door Ambassador (Doorman) - (Spanish/Italian/Russian Speaker)

Hilton

<div><p>A Duty Manager at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury hotel, plays a key leadership role in ensuring seamless hotel operations and delivering exceptional guest experiences. As a visible ambassador of the hotel, this role fosters collaboration across departments, inspires operational excellence, and upholds the highest standards of luxury hospitality through thoughtful, personalised service and a commitment to Forbes Five-Star excellence.</p></div>
<br><div><div><b>What will I be doing?
</b><br>
A Duty Manager at Waldorf Astoria Dubai International Financial Centre is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<br>
<ul><li>Provide refined leadership and operational oversight of daily hotel operations, ensuring seamless delivery of Forbes Five-Star service standards across all guest touchpoints.
</li><li>Act as a primary point of contact for guests, with particular focus on VIPs, ensuring needs are anticipated and exceeded with discretion, professionalism, and grace.
</li><li>Oversee and coordinate operations across all departments to ensure smooth, efficient, and consistent hotel performance.
</li><li>Represent Senior Leadership during assigned shifts, assuming full responsibility for hotel operations, decision-making, and guest experience.
</li><li>Conduct regular property walks to monitor cleanliness, safety, security, and overall presentation of the hotel.
</li><li>Supervise and verify operational and financial procedures, ensuring accuracy, compliance, and integrity of reporting.
</li><li>Prepare shift and operational reports, investigate discrepancies, and communicate findings to relevant stakeholders.
</li><li>Oversee cash handling procedures, ensuring correct balances and strict adherence to financial controls.
</li><li>Optimize room revenue through effective inventory management, strategic upselling, and promotion of the hotel&rsquo;s services and facilities.
</li><li>Ensure full compliance with credit, cash handling, and financial policies, including foreign currency and credit card transactions, maintaining accuracy and security at all times.
</li><li>Confidently manage, document, and resolve guest concerns, incidents, or emergencies, ensuring timely resolution and minimal disruption to the guest experience.
</li><li>Lead and execute all safety, security, and emergency procedures with professionalism, safeguarding guests, colleagues, and hotel assets.
</li><li>Maintain expert knowledge of hotel services, amenities, policies, and the local area to deliver personalized and insightful guest recommendations.
</li><li>Deliver thorough, professional handovers to incoming Duty Managers and department leaders to ensure continuity of service and operational excellence.
</li><li>Support the training, coaching, and development of team members, fostering a culture of accountability, empowerment, and service excellence.
</li><li>Uphold all brand standards when utilizing front-of-house systems, technology platforms, and guest records, ensuring accuracy, confidentiality, and compliance.
</li><li>Conduct detailed health, safety, and property inspections to maintain a pristine, secure, and well-maintained environment.
</li><li>Collaborate closely with all departments to promote teamwork, consistency of service, and operational alignment.</li></ul></div></div>
<br><div><div><b>What are we looking for?
</b><br>
Duty Managers serving for the Waldorf Astoria Dubai International Financial Centre are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<br>
<ul><li>Excellent leadership skills and exceptional communication skills
</li><li>A passion for delivering exceptional levels of guest service
</li><li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector
</li><li>Proven supervisory or leadership experience within Front Office or Concierge in a luxury hotel environment.
</li><li>Strong commercial acumen with proven sales and upselling capabilities.
</li><li>Exceptional leadership, interpersonal, and communication skills with a refined, professional presence.
</li><li>Impeccable grooming standards and a genuine passion for delivering elevated, personalized guest service.
</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<br>
<ul><li>Previous role as Duty Manager in a luxury hotel
</li><li>A degree or diploma in Hotel Management or equivalent
</li><li>An in-depth knowledge of the hotel, leisure or service sector
</li></ul></div><p><b>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
</b><br>
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</p></div>
<br><div><div><div><b>Join an Award-Winning Workplace Culture
</b><br>
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Duty Manager at Waldorf Astoria Dubai International Financial Centre

The Meydan Hotel

<p></p><div><p>Duty Manager
<br>
(20267)</p><br>
<p></p><p>Situated at the heart of Dubai&rsquo;s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world&rsquo;s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.</p><br>
<p></p><p><b>Job Summary</b></p>
<p><i>The Duty Manager oversees daily hotel operations, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the senior point of contact in the absence of department heads, the Duty Manager handles guest inquiries, resolves complaints, monitors service standards, and ensures that hotel policies, procedures, and safety protocols are followed. This role combines leadership, operational oversight, and guest relations to maintain high standards of service and operational excellence.</i></p>
<p><b>Key Responsibilities</b></p>
<ul><li>Manage, supervise, and demonstrate all front office duties according to established standards.</li>
<li>Assist the Front Office Manager / Assistant Front Office Manager in efficiently running daily operations, ensuring courteous, professional, and flexible service at all times.</li>
<li>Assign tasks to subordinates using the multi-tasking principle and monitor their performance regularly.</li>
<li>Ensure adherence to operating expenses and control all departmental costs.</li>
<li>Oversee requisitioning, storage, and careful use of operating equipment and supplies.</li>
<li>Ensure proper handling of telephone calls, messages, and adherence to hotel etiquette.</li>
<li>Train and guide staff on call handling, guest services, and operational procedures.</li>
<li>Monitor guest check-in and check-out processes to ensure efficiency and accuracy.</li>
<li>Ensure timely submission of guest passport details through the CID system.</li>
<li>Verify that all special rates have appropriate authorization.</li>
<li>Assist with VIP and long-stay guests, ensuring personalized attention.</li>
<li>Make decisions regarding guest interactions with hotel employees and resolve complaints promptly.</li>
<li>Liaise with Reception and Housekeeping to prioritize arrival rooms and special requests.</li>
<li>Handle all guest compensation issues professionally.</li>
<li>Assist with direct individual and group check-ins/check-outs and ensure procedures are followed.</li>
<li>Ensure all guest room preferences are assigned before arrival based on hotel availability.</li>
<li>Support Guest Service Executives with daily shift audits and cash spot checks.</li>
<li>Ensure DTCM/VICAS checks are completed accurately and handed over properly to the next shift.</li>
<li>Ensure VIP guests are personally welcomed on arrival and seen off on departure.</li>
<li>Maintain FO team grooming and appearance standards in line with The Meydan Hotel guidelines.</li>
<li>Promote a warm, friendly approach among team members and encourage sharing of workloads, skills, and knowledge.</li>
<li>Maintain awareness of emergency procedures and act effectively in emergency situations.</li>
<li>Adhere to policies concerning fire, evacuation, accidents, bomb threats, and law &amp; order incidents.</li>
<li>Inform higher management or General Manager of major issues and assist with guest compensation where necessary.</li>
<li>Mentor new or inexperienced employees and conduct regular performance reviews.</li>
<li>Lead by example, motivating staff to meet service standards and departmental goals.</li>
<li>Manage departmental operations within the allocated budget.</li>
<li>Ensure strict adherence to cashiering procedures and financial controls.</li>
<li>Support the implementation of the Hotel&rsquo;s Code of Discipline.</li>
<li>Attend training sessions and participate in company-led employee activities.</li>
<li>Ensure all staff are aware of Lost &amp; Found procedures.</li>
<li>Maintain proper care and maintenance of equipment in assigned areas.</li>
<li>Comply with hotel hygiene, grooming, and personal appearance standards.</li>
<li>Follow the hotel&rsquo;s environmental policies and established guidelines.</li>
<li>Adhere to attendance and timekeeping procedures.</li>
<li>Perform other duties as delegated by management.</li>
</ul><p><b>Skills, Experience &amp; Educational Requirements</b></p>
<ul><li>Demonstrates excellent professional presentation skills.</li>
<li>Exceptional guest service abilities with a strong customer-focused approach.</li>
<li>Advanced verbal and written communication skills.</li>
<li>Proficient in Microsoft Windows applications.</li>
<li>Knowledge of hotel property management systems such as Opera, and familiarity with sales systems such as Micros.</li>
<li>Strong interpersonal, analytical, and problem-solving skills.</li>
<li>Highly responsible, reliable, and self-motivated.</li>
<li>Able to perform effectively under pressure in a fast-paced environment.</li>
<li>Works cohesively and collaboratively within a team.</li>
<li>Maintains calmness, courtesy, and always focus on guest needs.</li>
<li>Strong attention to detail and commitment to service excellence.</li><br>
</ul><p></p><p>Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p></div>

Duty Manager

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!<br>
<p></p>
At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what&rsquo;s possible.<p></p><p><b><br>
Job Description:</b></p><div><p>
Parsons is seeking an experienced <b>Senior MEP &amp; Systems Manage</b><b>r - </b><b>Sports &amp; Events Facilities</b> to lead the planning, design management, technical coordination, installation oversight, testing &amp; commissioning, and handover of all MEP and specialist stadium systems associated with major sports and entertainment venue developments.</p><p></p><p>
The role is responsible for managing all building services, utilities, and specialist venue systems throughout the project lifecycle, ensuring integration across design, construction, operational readiness, and handover activities. The position will serve as the technical lead for MEP and specialist systems coordination between the Project Management Team, Lead Design Consultant, contractors, specialist vendors, operators, and stakeholders.</p><p></p><p>
The <b>Senior MEP &amp; Systems Manage</b><b>r </b>shall ensure that all systems are designed, installed, tested, commissioned, and handed over in accordance with project requirements, operational needs, safety standards, and international best practices applicable to world-class sports and entertainment venues.</p><p></p><p>
Key Responsibilities</p><ul><li><p>
Lead all MEP and specialist systems delivery activities throughout design, procurement, construction, testing &amp; commissioning, and handover.</p></li><li><p>
Manage the interface between the Lead Design Consultant, contractors, specialist suppliers, operators, and project stakeholders for all MEP and venue systems.</p></li><li><p>
Oversee the review and coordination of MEP and specialist systems design submissions.</p></li><li><p>
Ensure integration and coordination between architectural, structural, MEP, ICT, security, and venue technology disciplines.</p></li><li><p>
Lead technical reviews, design workshops, constructability reviews, and value engineering exercises related to MEP and specialist systems.</p></li><li><p>
Monitor design and construction progress to ensure compliance with project schedule, quality, and performance requirements.</p></li><li><p>
Manage installation, testing, commissioning, and system integration activities.</p></li><li><p>
Review technical submissions, shop drawings, material approvals, and contractor method statements.</p></li><li><p>
Ensure all MEP and specialist systems comply with applicable codes, standards, authority requirements, and project specifications.</p></li><li><p>
Lead technical issue resolution and manage design changes affecting building services and specialist systems.</p></li><li><p>
Support procurement and tender evaluations for specialist systems and equipment packages.</p></li><li><p>
Coordinate operational readiness activities and ensure successful system demonstrations, testing, training, and handover.</p></li></ul><p></p><p><b>
MEP Systems Oversight</b></p><p>
The role shall oversee the delivery and integration of:</p><ul><li><p>
HVAC and environmental control systems.</p></li><li><p>
Electrical distribution systems.</p></li><li><p>
Emergency power generation systems.</p></li><li><p>
Lighting and sports lighting systems.</p></li><li><p>
Water supply, drainage, and plumbing systems.</p></li><li><p>
Fire protection and life safety systems.</p></li><li><p>
Building Management Systems (BMS).</p></li><li><p>
Energy monitoring and sustainability systems.</p></li><li><p>
Utility and infrastructure connections.</p></li></ul><p></p><p><b>
Specialist Sports/ Events Systems Oversight</b></p><p>
The role shall oversee the delivery and integration of:</p><ul><li><p>
Venue ICT and telecommunications systems.</p></li><li><p>
Structured cabling systems.</p></li><li><p>
Security and access control systems.</p></li><li><p>
CCTV and video surveillance systems.</p></li><li><p>
Public address and voice alarm systems.</p></li><li><p>
Audio-visual systems.</p></li><li><p>
Broadcast and media infrastructure.</p></li><li><p>
Distributed antenna systems (DAS).</p></li><li><p>
Wi-Fi and spectator connectivity systems.</p></li><li><p>
Large-format digital displays and scoreboards.</p></li><li><p>
Timing, scoring, and event management systems.</p></li><li><p>
Integrated command and control center systems.</p></li><li><p>
Crowd management and security screening systems.</p></li><li><p>
Specialist event and venue operational systems.</p></li></ul><p></p><p><b>
What Required Skills You&rsquo;ll Bring</b></p><p></p><ul><li><p>
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or a related discipline.</p></li><li><p>
Master's Degree preferred.</p></li><li><p>
Chartered Engineer, Professional Engineer, CIBSE, ASHRAE, or equivalent professional accreditation preferred.</p></li><li><p>
Minimum <b>15 years of experience</b> in MEP engineering, systems integration, technical management, or project delivery.</p></li><li><p>
Minimum <b>7 years in a senior MEP or building services management role</b> on major developments.</p></li><li><p>
Demonstrated experience delivering MEP systems for large and complex developments.</p></li><li><p>
Experience managing specialist technology and venue systems on sports, entertainment, aviation, transportation, hospitality, or public assembly facilities.</p></li><li><p>
Strong understanding of stadium operational requirements and event-day functionality.</p></li><li><p>
Extensive experience in testing, commissioning, integrated systems testing, operational readiness, and handover processes.</p></li><li><p>
Proven ability to manage multidisciplinary consultants, contractors, specialist vendors, and operators.</p></li><li><p>
Strong knowledge of international building codes, life safety requirements, and industry best practices.</p></li><li><p>
Excellent communication, coordination, and stakeholder management skills.</p></li></ul></div><p></p>
Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.<p></p><p>
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!</p><p></p><div>
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.</div></div>
<br><div><div><div>COMPETITIVE BENEFIT OFFERINGS</div></div><div><div><div><br>
Financial Wellness</div><div><br>
We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.</div></div><div><div>
Work Life Harmony</div><div><br>
Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.</div></div><div><div>
Career Development</div><div><br>
We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.</div></div><div><div><br>
Veteran Support</div><div><br>
We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.</div></div><div><div>
Mind &amp; Body</div><div><br>
At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.</div></div><div><div>
Health</div><div><br>
Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.</div></div></div></div><p></p>

Senior MEP & Systems Manager - Sports & Events Facilities

<div><b>Additional Information</b><br>
<b>Job Number</b>26082016<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Sheikh Zayed Road, al Barsha 1, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.</p><p><br>
</p><p>Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Supervisor

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