receptionist

customer service representative Jobs in Dubai

customer service representative

front desk receptionist

medical receptionist

customer service specialist Jobs in Dubai

customer service specialist

guest services supervisor

Marriott International

<div>Additional Information 
Job Number26089974 
Job CategoryRooms &amp; Guest Services Operations 
LocationWest Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Office Manager

<div>Additional Information 
Job Number26085128 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul>
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul>
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul>
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
يعد العالم مكانًا كبيرًا، وتوفر شقق ماريوت التنفيذية سكنًا مؤقتًا يشبه المنزل في أكبر وأفضل المدن للسفر التجاري في جميع أنحاء أوروبا وآسيا وأمريكا اللاتينية وأفريقيا والشرق الأوسط. انضم إلى فريق شقق ماريوت التنفيذية وساعد ضيوفنا على التكيف مع مكان جديد والشعور بالراحة والرعاية أثناء العيش بعيدًا عن المنزل. عند الانضمام إلى شقق ماريوت التنفيذية، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل، لتصبح أفضل نسخة منك.</div></div>

Mgr-Front Desk

SIRO One Za'abeel

<div>Team Leader, Front Office, SIRO One Za'abeel
 
(20445) 
SIRO One Za&rsquo;abeel is more than a hotel &ndash; it&rsquo;s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality &ndash; through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. 
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they&rsquo;re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise. 
Be a part of the world&rsquo;s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za&rsquo;abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za&rsquo;abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide. 
About The Role
<ul><li>Always keep a positive and motivated attitude, supervising and being an example as a leader.</li>
</ul><ul><li>Follow the Grooming standards and ensure all Team follows the same.</li>
</ul><ul><li>Maintain effective communication with all related departments to ensure smooth service delivery, building mutual trust and respect.
</li></ul><ul><li>Understanding employee positions to perform duties in employees' absence.</li>
</ul><ul><li>Ensure regular on-job trainings are performed and all SOP&rsquo;s followed.
</li></ul><ul><li>Regular check of LQA Standards as applicable.
</li></ul><ul><li>Empower employees to provide excellent customer service, guiding them through good judgement decisions.
</li><li>Provide guidance and direction to Team colleagues, including setting and monitoring performance standards.
</li><li>Attend the daily handover briefing when on shift and lead the briefing during the absence of the line Manager.</li>
<li>Being an active knowledgeable person about Memberships, activities, and services.
</li><li>Monitor daily operation of the Front Desk Agents.</li>
<li>To assist with any other duties as required by the line manager or another member of the management team.</li>
<li>Provide services that are above and beyond for guest&rsquo;s satisfaction and retention, interacting with guests to obtain feedback on the overall satisfaction.
</li><li>Establish a positive and active relationship with the guests, maintaining a high visibility in public areas and being knowledgeable of the Siro product.
</li><li>Always maintain high level of knowledge to upsell and cross-sell services and facilities to our guests.
</li><li>Responsible for all in house guest requests and ensuring their needs are met based on five pillars.</li>
<li>Record guest issues in the guest response tracking system.</li>
<li>Review guest satisfaction results with employees daily during handover.
</li><li>Making sure all guests&rsquo; complaints are followed up and discussed during the daily meeting within the Team for total guest recovery.
</li><li>Always seek opportunities of service improvement.
</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li>
<li>Understand and comply with security, health and safety policies and procedures pf the hotel.</li>
<li>Welcome guests in an active manner, assisting in the check in and check out procedures when needed and in the App use.
</li><li>Manage the shift and ensure that all Agents perform the tasks as per check lists.</li>
<li>Ensure all guest registrations are completed and correspond with Opera PMS. Ensure online check-ins in the App are updated in the system.
</li><li>Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.</li>
<li>Assure to comply with the hotel policy in relation to cash handling and the billing/credit policy.</li>
<li>Ensure room allocation is properly handled as per the guests&rsquo; requirements and reservation.</li>
<li>Be fully familiar with all room types and rates.</li>
<li>Should be responsible for the Team to achieve their goals for upsell and cross sell.
</li><li>To ensure the Front Office Areas are kept neat and tidy.</li>
<li>To ensure that all backup materials are stored in a neat, organised, and structured manner to allow quick access at a future date.</li>
<li>To ensure that a proper handover is provided between shifts.
</li><li>To control all PM accounts that are open. It is the Team Leader&rsquo;s responsibility to ensure that all bills are invoiced out in a timely manner with all backup attached.</li>
<li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li>
<li>To undertake any reasonable tasks and secondary duties as assigned by the Management.</li>
<li>Ensure Lobby Coverage at any time of the day while on shift.</li>
<li>Perform an active follow up of the Siro App so we can contact any guests prior to their arrival as per preferences or specific programs.
</li></ul>About You
<ul><li>Must be computer literate, knowledge of MS Office, Excel and Opera is essential.</li>
</ul><ul><li>Must be able to work well under pressure and be able to multi-task.</li>
</ul><ul><li>Must have experience in a five-star environment for a minimum of 2 years. Experience in pre-opening is an advantage.
</li></ul><ul><li>Supervising experience is a plus.</li>
</ul><ul><li>Must be fluent in verbal and written English. Additional language skills are an advantage.</li></ul> 
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Team Leader, Front Office, SIRO One Za'abeel

<div>Additional Information 
Job Number26094405 
Job CategoryRooms &amp; Guest Services Operations 
LocationPlot 529, Municipality No. 373-1450, Al Thowima Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY
Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food &amp; Beverage operations. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met. Arrange turndown for VIPs/any package inclusive rates, etc. Communicate additions or changes to the assignment sheets to staff (e.g., Housekeeping) as they arise throughout the shift. Monitor the notations in MARSHA and clear all exceptions. Keep records of Marriott Rewards enrollments and Front Office incentive programs. Review and maintain all Market Rate Codes. Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Process guest check-ins and promote room up-sales. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
تسعى فنادق ماريوت جاهدة للارتقاء بفن الضيافة والابتكار في كل فرصة مع الحفاظ على راحة الأشخاص المألوفة في جميع أنحاء العالم. بصفتك مضيفًا في فنادق ماريوت، ستساعد في الحفاظ على وعد &quot;الضيافة الرائعة&quot;. &quot;دائمًا&quot;. من خلال تقديم خدمة مدروسة وصادقة وذات تفكير مستقبلي تدعم هذا الإرث الحي وتبني عليه. مع الاسم المرادف للضيافة في جميع أنحاء العالم، نحن فخورون بالترحيب بك لاستكشاف مهنة مع فنادق ماريوت. عند الانضمام إلى فنادق ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك. 
<div> 
تعد جي دبليو ماريوت جزءًا من مجموعة ماريوت الدولية الفاخرة وتتكون من أكثر من 100 فندق رائع في مدن مناسبة للإجازات ومواقع المنتجعات المميزة حول العالم. تؤمن جي دبليو بأن شركائنا يأتون أولاً. لأنه إذا كنت سعيدًا، فسيكون ضيوفنا سعداء. يتمتع شركاء جي دبليو ماريوت بالثقة والابتكار والأصالة والبديهية، ويستمرون في إرث العلامة التجارية التي تحمل الاسم نفسه ومؤسس الشركة، جي ويلارد ماريوت.تقدم فنادقنا تجربة عمل لا مثيل لها، حيث ستكون جزءًا من المجتمع وتستمتع بصداقة حميمة حقيقية مع مجموعة متنوعة من زملاء العمل. تخلق جي دبليو فرصًا للتدريب والتطوير والتقدير والأهم من ذلك، مكانًا يمكنك من خلاله متابعة شغفك في بيئة فاخرة مع التركيز على الرفاهية الشاملة. تبدأ معاملة الضيوف بشكل استثنائي بالطريقة التي نعتني بها بشركائنا. هذا هو علاج JW&trade;. عند انضمامك إلى جي دبليو ماريوت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية. كنفي المكان الذي يمكنك فيه القيام بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.</div></div></div>

Supervisor-Hotel Operations

Fairmont

<div>Company Description 
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club. 
Job Description 
<ul><li>
Greets guests and presents them with the menu.</li><li>
Informs guests about the special items for the day and menu changes if any.</li><li>
Suggest food and beverages to the guest and also try to upsell.</li><li>
Take food and beverage orders from the guest on the order taking pads</li><li>
Obtaining revenues, issuing receipts, accepting payments, returning the change.</li><li>
Performing basic cleaning tasks as needed or directed by supervisor.</li><li>
Filling in for absent staff as needed in any of the F&amp;B department within the hotel.</li><li>
Punch in the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.</li><li>
Communicate to the guest and provide assistance with their queries.</li><li>
Work as a team to get all the job tasks completed in any given time.</li><li>
Observes guests and ensure their satisfaction with the food and service.</li><li>
Promptly respond to the guest with any additional request.</li><li>
Taking guest feedback and encouraging guest to share their feedback on our social media platform e.g. Trip advisor, Trust you etc.</li><li>
Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.</li><li>
Properly open and pour wine at the tableside.</li><li>
Adhere to grooming and appearance standards consistently.</li><li>
Understands and can communicate products and services available at the resort.</li><li>
Must have some familiarity with basic cooking knowledge.</li><li>
Help other areas of the restaurant such as answering telephones and completing financial transactions.</li><li>
Print closing report and drop the cash with the front office / accounts department.</li><li>
Tally the Credit Card settlements for the day with the batch closing report from EDC machine.</li><li>
Close the shift on the POS terminal.</li><li>
Other tasks that are assigned</li></ul> 

Qualifications 
<ul><li>
Excellent communication skills in English, both written and verbal</li><li>
Trustworthy with attention to detail and high levels of accuracy in their work</li><li>
Pro-active and energetic with a positive 'can do' attitude</li><li>
Ability to multi-task with prioritization skills</li><li>
Knowledge of the products/items selling in the outlet</li><li>
Proficient in the use of Micros</li></ul></div>

Waiter/Waitress

Andaz

<div><div><h2 class="jobSectionHeader">Summary</h2>
<div>At Andaz by Hyatt, we create memorable experiences through authentic hospitality. As an Assistant Manager &ndash; Front Office, you will support the team in leading daily Front Desk operations, ensuring seamless guest experiences while inspiring and developing a high-performing team.
Key Responsibilities
<ul><li>Support the day-to-day operations of the Front Office.</li>
<li>Deliver exceptional, personalized guest experiences.</li>
<li>Lead, coach, and motivate the Front Office team.</li>
<li>Handle guest concerns professionally and efficiently.</li>
<li>Coordinate with other departments to ensure smooth hotel operations.</li>
<li>Maintain Hyatt and Andaz brand standards.</li></ul> 
</div></div><div><h2 class="jobSectionHeader">Qualifications</h2>
<div><ul><li>Minimum 2 years' experience as an Assistant Manager, Team Leader, or Supervisor in Front Office or Guest Relations within an upscale or luxury hotel.</li>
<li>Strong communication, leadership, and guest service skills.</li>
<li>Excellent problem-solving and organizational abilities.</li>
<li>Experience with Opera Cloud/ PMS is an advantage.</li>
<li>Diploma or degree in Hospitality Management or a related field is preferred.</li>
<li>Language Preference- Russian/ German/French/Spanish</li></ul></div></div></div>

Assistant Manager- Front Office

Mövenpick

<div>Company Description 
Your team and working environment:
Make the most of now. If there is something, we are very proud of at Grand Plaza M&ouml;venpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. &ldquo;What if&rdquo; are two words with endless possibilities and we want to turn your wishes and ideas into moments &ndash; moments that are uncomplicated, personal and human.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Housekeeping Supervisor 
 
As a Housekeeping Supervisor, you will oversee the daily operations of the housekeeping department, ensuring that our hotel rooms and public areas are maintained to the highest standards of cleanliness and presentation. You will lead a team of housekeepers, manage inventory and supplies, and work closely with other departments to enhance the overall guest experience.
What you will be doing:<ul><li>
Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and housemen.</li><li>
Ensure all guest rooms, corridors, and public areas meet the hotel's cleanliness and presentation standards.</li><li>
Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.</li><li>
Manage inventory of cleaning supplies and equipment, and reorder as necessary.</li><li>
Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.</li><li>
Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.</li><li>
Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.</li><li>
Ensure compliance with health and safety regulations and hotel policies.</li><li>
Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Proven experience as a Housekeeping Supervisor or similar role in a luxury hotel or hospitality environment.</li><li>
Strong knowledge of cleaning and sanitation products, techniques, and equipment.</li><li>
Excellent organizational and leadership skills with the ability to manage a diverse team.</li><li>
Exceptional attention to detail and commitment to maintaining high standards of cleanliness.</li><li>
Strong communication and interpersonal skills to interact effectively with guests and team members.</li><li>
Ability to handle multiple tasks and work in a fast-paced environment.</li><li>
Proficiency in English; knowledge of additional languages is a plus.</li><li>
Flexibility to work various shifts, including weekends and holidays.</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Employee benefit card offering discounted Accor rates worldwide</li><li>
Learning programs through our academies</li><li>
Opportunity to develop your talent and grow within your property and across the world</li></ul></div>

Housekeeping Supervisor

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