receptionist

hostess

housekeeping attendant

front office supervisor

housekeeping supervisor

guest services supervisor

Accor Group

Job Title Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Job Description Front Desk Supervisor - Guest Services and Front Office Operations (M venpick by Accor Dubai) Role Purpose M venpick Hotel Dubai is looking for a Front Desk Supervisor to lead guest services and front office operations with professionalism and warmth. Reporting to the Front Desk Manager or Night Manager, you will oversee the check-in process, supervise team performance, manage guest inquiries, and ensure operational excellence. This full-time role is ideal for hospitality professionals who are passionate about guest satisfaction and team coordination. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 6000-7500 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise front desk operations, ensuring smooth check-ins, check-outs, and guest interactions * Allocate rooms, update guest profiles, and handle special requests and VIP arrivals * Resolve guest complaints with a helpful, calm, and professional approach * Monitor and support team performance through on-the-job coaching and daily briefings * Ensure cashiering tasks, night audit entries, and key control procedures are completed accurately * Maintain up-to-date shift reports, logbooks, and issue tracking * Collaborate with housekeeping, F&amp;B, and other departments for efficient guest service delivery * Ensure guest directory information, event schedules, and daily briefings are current and shared across shifts * Practice and promote upselling techniques during guest interactions * Maintain grooming and presentation standards while supporting brand values and core behavior * Be prepared for emergencies by following fire safety, health, and hygiene protocols * Participate in training programs and encourage knowledge sharing within the team * Carry out other duties as assigned by management to ensure smooth hotel operations Candidate Requirements * Diploma in Hotel Management or related hospitality education * Prior experience as a hotel receptionist or front desk agent; supervisory experience preferred * Familiarity with Opera PMS and hotel front office systems * Strong interpersonal and communication skills * Fluent in English; additional languages such as Arabic, Chinese, German, or French are a plus * Positive attitude, professional appearance, and ability to handle pressure * Detail-oriented and organized with a proactive approach to guest service Join Our Team Because * Work in an inclusive culture that celebrates individuality and fosters career growth * Be part of a property that blends classic M venpick hospitality with a modern guest experience * Access development programs through Accor Academies and internal mobility across 110+ countries * Enjoy staff discounts across Accor properties, F&amp;B outlets, and wellness programs * Contribute to sustainability and community initiatives through Planet 21 and Heartist values

Front Desk Supervisor

Job Title
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE
Job Description
Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting. Job Details: Job Location: Dubai, UAE Industry: Hotel / Resort / Lodging Function: Receptionist / Front Desk Salary: 4000 5000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Position Overview: As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience. What You ll Do: * Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff * Create and manage weekly rosters, attendance tracking, and leave calendars * Coordinate room assignments and verify guest details and payment methods * Oversee night shift duties including system audits and daily date rollovers * Lead daily team briefings and service improvement sessions * Collaborate closely with Housekeeping and other departments for operational efficiency * Handle special room requests, inspect VIP rooms, and manage guest preferences * Address guest concerns with professionalism and ensure prompt resolution * Maintain updated guest documentation and reservation accuracy in Opera PMS Ideal Profile: * Prior experience in a supervisory front office role within a hotel or resort * Strong organizational, scheduling, and multitasking skills * Proficient in Microsoft Windows and Opera property management system * Presentable, calm under pressure, and customer-oriented * Excellent communication and team leadership capabilities * Flexible to work across different shifts including nights and weekends Why Join Us: * Be part of a living legend with unmatched charm and historic value * Collaborate with a passionate team in a truly unique hospitality environment * Benefit from learning, development, and advancement within the Accor group * Experience career growth in Dubai s vibrant hospitality sector About the Company: The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
Post Details

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

The Dubai EDITION

<div>
 
 
 Guest Relations Supervisor
 
 
 
 
 Job Family: Guest Services/Front Desk
 
 
 
 
 
 
 
 POSITION SUMMARY
 
 
 
 Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact the appropriate individual or department as necessary to resolve guest requests. Collaborate with management to develop and carry out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organisational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 
 
 
 CRITICAL TASKS
 
 
 
 
 Safety and Security
 
 
 
  Report work-related accidents or other injuries immediately upon occurrence to the manager/supervisor.
 
 
  Complete appropriate safety training and certifications to perform work tasks.
 
 
 
 Policies and Procedures
 
 
 
  Protect the privacy and security of guests and coworkers.
 
 
  Maintain confidentiality of proprietary materials and information.
 
 
  Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Communication
 
 
 
  Provide assistance to coworkers, ensuring they understand their tasks.
 
 
 
 Assists Management
 
 
 
  Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
 
 
 
 Working with Others
 
 
 
  Support all co-workers and treat them with dignity and respect.
 
 
  Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
 
 
 
 Physical Tasks
 
 
 
  Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
 
 
 
 Greet/Escort Guests
 
 
 
  Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
 
 
  Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
 
 
 
 Guest Services
 
 
 
  Make pre-arrival, mid-stay, and post-stay calls to guests to ensure needs are met.
 
 
  Compile and distribute a list of anticipated services and amenities to relevant departments.
 
 
  Contact the appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping,
 
 
  Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
 
 
  Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.
 
 
  Follow up with guests to ensure their requests or problems have been met to their satisfaction.
 
 
 
 
 
 
 CRITICAL COMPETENCIES
 
 
 
 
 
 
 Analytical Skills: Computer Skills
 
 
 Interpersonal Skills: Customer Service Orientation
 
 
 Communications:  Writing,  English Language Proficiency
 
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 
 
 
 
 Education: High school diploma/G.E.D. equivalent
 
 
 Related Work Experience: At least 1 year of related work experience
 
 
 Supervisory Experience: At least 1 year of supervisory experience
 
</div>

Guest Relations Supervisor

Anantara Hotels

Job Location
 
 <div>
 Dubai, United Arab Emirates 
 </div>
 
 <div>
 <div>
 Experience
 </div>
 <div>
 5 to 10 years 
 </div>
 </div>
 <div>
 <div>
 Qualification Level
 </div>
 <div>
 Graduate 
 </div>
 </div>
 <div>
 <div>
 Job Function
 </div>
 <div>
 Hospitality / Medicare / Account Management 
 </div>
 </div>
 <div>
 <div>
 Skillset
 </div>
 <div>
 Experience with Front Office Systems 
 </div>
 </div>
 <div>
 <div>
 Preferred Jobseekers
 </div>
 <div>
 Jobseekers from any country 
 <div>
</div>
 <div>
Guest Relations Supervisor Job Location : Dubai, United Arab Emirates Key Duties and Responsibilities : To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner. To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties. To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times. Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis. To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience. To develop a close and harmonious working relationship with all hotel departments. Qualifications : College degree in hotel management or related field Previous experience in Front Office or Guest Services Excellent communication skills Experience with Front Office Systems Proficient in English, both written and spoken
 </div>
 </div>
 <div>
 <div>
</div>
 </div>
 <div>
 <div>
</div></div></div>

Hilton

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

Front Office Supervisor

The First Group

Job Description <div>
<div>
<div>
 Job Summary: The primary responsibility of this role is to align to the Front Office Department policies and procedures to deliver exceptional service behavior and create the right environment which our colleagues can experience that will help them to be responsive, respectful, deliver great guest experience and build customer service culture. A Guest Relations Supervisor is responsible for guests satisfaction throughout their stay at the hotel by ensuring that enquiries receive responses and advice, and information is delivered when requested. KEY RESPONSIBILITES <ul> <li>Ensure exceptional personalized service to hotel guests</li> <li>Ensure brand standards, policies and procedures are adhered to all times</li> <li>Respond to guest enquiries with courtesy, knowledge and confidence</li> <li>Ensure requests made prior to guest arrivals are communicated to relevant departments </li> <li>Inspects VIP rooms prior to arrival, greet and escort guests personally on arrival/ bidding farewell in accordance with TFC standards</li> <li>Ensure for all VIP guest arrival and departure are checked daily and act according to the preparation needed (amenities, transfer, etc.)</li> <li>Deliver the highest quality and brand service standards to consistently meet and exceed executive guest and FCP expectations</li> <li>Make courtesy calls to ensure guests satisfaction after arrival and create reports on the feedback</li> <li>Handle enquiries and complaints, promptly and efficiently</li> <li>Seeks, listens, and responds to guest feedback</li> <li>Assist hotel guests with all inquiries related to room set up arrangements</li> <li>Manage all communication with VIP guests and ensure satisfaction at time of check out and monitor all packages and taxes and divert same to guest room</li> <li>Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property</li> <li>Ensure the team projects a professional manner with an emphasis on hospitality and guest service</li> <li>Proficiency in using computer software to monitor inventory and perform other record keeping tasks</li> <li>Ensure that VIP guest supplies and amenities are offered and replenished to the required standards</li> <li>Review personalized amenities for each guest based on the data that we have for each guest </li> <li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed</li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
 <ul> <li>At least 2 years experience as Guest Relation Supervisor in 4/5* property with 300+ inventory</li> <li>Front Office computer literacy (e.g., OPERA, VICAS etc.)</li> <li>Excellent communications skills with Proficiency in speaking and writing Business English</li> <li>Required language(s): fluent English, with preferred fluent French, Arabic, or Russian</li> <li>Team player with excellent planning and organizing skills</li> <li>Able to work flexible working hours with rotating shifts</li> <li> Pleasant personality with good problem-solving skills</li></ul></div></div></div>

Guest Relation Supervisor

Six Senses

As Residences Concierge Supervisor I will assume full responsibility for the efficient operation in the following:
<ul>
 <li>I will focus on the rejuvenation of the residences experience.</li>
 <li>Residences amenities, services and products will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.</li>
 <li>I will ensure that all set policies, procedures, and best practices are in place and rigorously enforced.</li>
 <li>I will work in partnership with Guest Experience Maker, Guest Services, Reservations, Housekeeping, Engineering, F&amp;B, Spa/Six Senses Place, and other outsourced approved third-party shared service providers to ensure residents needs are anticipated and met for the overall smooth operation of residents living experience. Leading in the planning and execution of services and lifestyle activities involving residents and the hotel when applicable.</li>
 <li>I will have a thorough knowledge of all facilities, amenities, and services offered by the hotel and residences as well as their location and layout. I will oversee the management of the residents history and profile system in conjunction with the Reservations Manager/Concierge</li>
 <li>A high standard of personal appearance, grooming, and hygiene, plus comprehensive knowledge of safety, security, and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.</li>
 <li>I will be responsible for assisting in the planning and execution of services and lifestyle activities involving residents when applicable.</li>
 <li>Documenting all residents requests, complaints, or problems immediately, implementing them into the approved Residential portal, and notifying the designated department while serving as a liaison between residents and various departments and builders/developers.</li>
 <li>I will also meet with the new residents to review the new residents move-in orientation.</li>
 <li>Establishing a relationship with HOA, and Board Members as a business partnership and working closely with the Estate Management and Director of Residences, on the day-to-day operations to comply with local and property-specific by-laws.</li>
 <li>Championing the Six Senses Residences Core brand guidelines for product and service delivery and ensuring alignment amongst the Residences teams.</li>
 <li>I will also create an environment that fosters Out-Of-the-Ordinary stories.</li>
 <li>Assist with responsibilities and duties in the absence of the Chief Concierge.</li>
 <li>Reviewing/Responding to the owner s feedback (verbally or in writing). Analysing owner s engagement results and other data to identify areas of improvement.</li>
 <li>Maintains knowledge of and complies with all residence policies and procedures and protects the privacy of the residents.</li>
 <li>Develop and implement a program to increase resident engagement and enhance the residential living experience, incorporating personalised celebrations for special occasions such as birthdays and anniversaries, interactive events and activities, and other initiatives to create a sense of community and promote resident satisfaction.</li>
</ul>
Qualifications
To execute the position of Concierge Supervisor, I must have the required qualifications, technical skills, and experience in a similar role in luxury hotels or branded residences with proven results and includes the following:
<ul>
 <li>I possess a Bachelor s Degree in Hospitality, or Business Administration plus a minimum of three years of experience in a similar role at luxury hotel or branded residences.</li>
 <li>Fluent in English; proficiency in Russian or German is considered an asset.</li>
 <li>Technical skills include Advanced MS Office Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including PMS, and Residential Portal.</li>
</ul>

Residences Concierge Supervisor

Explore 5610+ Guest services supervisor in Dubai this November. Find roles across top companies and apply now to boost your career.

5610 guest services supervisor jobs IN Dubai

Front Desk Supervisor

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

Guest Relations Supervisor

Guest Relations Supervisor

Front Office Supervisor

Guest Relation Supervisor

Residences Concierge Supervisor