customer service representative Jobs in Dubai

customer service representative

front office supervisor

receptionist

housekeeping attendant

restaurant manager

guest services supervisor

Hilton

<div>
 A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Supervisor, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager with daily Front Office operations
 </li>
 <li>
 Provide prompt service and actively seek opportunities to drive Guest satisfaction
 </li>
 <li>
 Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
 </li>
 <li>
 Manage, resolve or escalate any and all Guest complaints quickly
 </li>
 <li>
 Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
 </li>
 <li>
 Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
 </li>
 <li>
 Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
 </li>
 <li>
 Attend all Front Office meetings
 </li>
 <li>
 Act in accordance with fire, health and safety regulations and follow the correct procedures when required
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous customer service experience within the hotel/leisure/retail sector
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 High level of IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 DoubleTree by Hilton Dubai M Square Hotel &amp; Residences
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Doubletree by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Supervisor

DoubleTree by Hilton Port Saeed

<ul><li>Role Description</li></ul>This is a full-time on-site position based in Dubai for the role of Housekeeping Supervisor. The Housekeeping Supervisor will oversee the day-to-day operations of the housekeeping team to ensure high standards of cleanliness, orderliness, and customer satisfaction.<ul><li>Allocate work duties to Team Members</li><li>Perform routine inspections of all check out rooms and spot checks of all occupied rooms</li><li>Report and follow up on any maintenance defects or other issues</li><li>Inspect, routinely, service areas, store rooms and corridors</li><li>Schedule and supervise deep cleaning and any other projects</li><li>Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required</li><li>Manage, efficiently, stock control and the maintenance of equipment</li><li>Provide excellent Guest service, including VIP and other special requirements</li><li>Ensure the adherence to hotel brand standards at all times</li></ul>What are we looking for?Housekeeping Supervisors serving are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>Previous experience in a Housekeeping supervisory role</li><li>A successful track record of managing a team</li><li>Strong organizational and analytic skills</li><li>An attention to details</li><li>Strong communication skills</li><li>A passion for delivering exceptional levels of guest service</li><li>Proficiency, preferred, with computers and computer programs, including Microsoft Office</li></ul>Job Type: Contract Contract length: 24 months

Housekeeping Supervisor

LEGOLAND® Dubai Resort

<div>
 
 
 Scope of work
 
 (JOB PURPOSE)
 
 
 The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 
 
 
 
 <ul>
 <li>
 Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
 </li>
 <li>
 Maintains and improves the quality of the guests experience
 </li>
 <li>
 Processes all payments according to established hotel requirements
 </li>
 <li>
 Provides information and assistance to all guests and visitors
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
 </li>
 <li>
 Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
 </li>
 <li>
 Assists guest services, housekeeping and maintenance staff with accommodating guest requests
 </li>
 <li>
 Creates a work environment that promotes teamwork, recognition and mutual respect.
 </li>
 <li>
 Maintains confidentiality of all guests
 </li>
 <li>
 Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
 </li>
 <li>
 Ability to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
 </li>
 <li>
 Maintains and controls safe while on duty, keeping detailed records of all transactions.
 </li>
 <li>
 Provides new hires with adequate training and ongoing training for all other front desk employees.
 </li>
 <li>
 Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
 </li>
 <li>
 Works diligently at continuously working with Front Office Manager on operation improvements.
 </li>
 <li>
 Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school diploma or equivalent experience required
 </li>
 <li>
 1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
 </li>
 <li>
 Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
 </li>
 <li>
 Provide excellent customer service and maintain a professional demeanor.
 </li>
 <li>
 Ability to communicate effectively with others both verbally and written.
 </li>
 <li>
 Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
 </li>
 <li>
 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers, offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Marhaba Guest Experience Supervisor, you will control and co-ordinate the provision of Marhaba - hospitality experience during a shift, in order that passengers and airlines receive a total quality handling service, ensuring profitability and projection of dnata/marhaba image as a quality hospitality service provider.
In this role, you will:
<ul><li>Execute
<ul><li>Guest Satisfaction &amp; Feedback.
</li><li>Continuously monitoring guest satisfaction through feedback mechanisms (surveys, online reviews, direct communication).
</li><li>Act on guest feedback to identify areas of improvement and implement corrective actions.
</li><li>Proactively engage with guests to anticipate needs, ensuring that every guest has a memorable experience.
</li><li>Monitor guest interactions to ensure high standards of service and exceed guest expectations.
</li><li>Resolve guest concerns or complaints in a timely and efficient manner, using good judgement to ensure guest satisfaction.
</li><li>Develop, implement signature moments within the guest journey to enhance guest satisfaction.
</li><li>Promote loyalty and repeat business by providing specialised service.
</li></ul></li><li>Team Management:
<ul><li>Train, mentor, and motivate the guest services team, ensuring they have the necessary tools and knowledge to deliver excellent service.
</li><li>Conduct regular performance evaluations and provide constructive feedback to the team, to ensure that the right image of the organisation is projected to internal and external guests and stakeholders.
</li><li>Conduct regular briefing sessions with the front-line employees, to ensure that each employee is updated on the principals of Hospitality and use PRAIS (Personalise, Relevant, Attractive, Impeccable, Simple) to drive positive customer engagement unpinned by simplicity. Foster a welcoming and positive atmosphere by maintaining strong communication with employees and guests.
</li><li>Ensure the lounge teams (or Meet &amp; Assist) are well integrated into the culture of hospitality through comprehensive briefings, creating signature moments and providing a service experience that is personalised, relevant, impeccable and efficient.
</li><li>Conduct service audits to ensure that food and beverage standards, as well as the product selection, align with what has been agreed with the provider for the lounges
</li><li>Create a positive, collaborative, and customer-focused team environment.
</li></ul></li><li>Operational Excellence:
<ul><li>Oversee the coordination of special requests, VIP services, and tailored experiences for high-profile or repeat guests.- Collaborate with other departments (Housekeeping, Front Desk, Catering) to ensure smooth operations and a cohesive guest experience.
</li><li>Ensure that all guest-facing systems, including guest acceptance processes and special accommodations, are streamlined and effective.
</li><li>Efficiently manage reservations, walk-ins, and guest seating preferences to ensure optimal lounge turnover and a smooth flow of service. Ensure that floor walkers are briefed to escort guests to available seats in the lounge, so that guests are comfortably seated. Keep track of guest waitlists and update estimated wait times.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is a risk exposure; role- model safe behaviours and follow up on corrective actions.
</li><li>Comply with all relevant safety, quality and environmental management policies &amp; procedures and ensure a healthy and safe work environment.
</li><li>Work closely with the Lounge management team (or Meet &amp; Assist team) and flight catering to ensure that teams are maintaining cleanliness and order in the house area, ensuring the lounge is always presentable.
</li><li>During lounge refurbishments, ensure that the quality of customer service remains uncompromised.
</li></ul></li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Diploma or bachelors degree (12+3) in Tourism or Hospitality or a related discipline
</li><li>Minimum of 2-3 years of experience in a similar front-of-house or supervisory role in a fine-dining or high-volume restaurant setting
</li><li>Customer Service: Meet &amp; Greet Services 3+ years
</li><li>English Level 5
</li><li>MS Office proficiency
</li><li>Supervisory Skills
</li><li>Skills oriented towards delivering quality services
</li><li>Hospitality awareness
</li><li>Food &amp; Beverage awareness
</li><li>Safety Awareness
</li><li>First-Aider and Fire-Warden certifications desirable
</li><li>Languages: Multilingual (western languages desirable)
</li></ul>At Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop their careers. If you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team!
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.
Discover what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career&rsquo;s website: www.emirates.com/careers .</div>

Marhaba Guest Experience Supervisor

Pyramisa Hotel Apartment

Supervises front desk team members primarily to guarantee effective and smooth operations that result in good feedback and guest satisfaction. Responds to arriving, leaving, and in-house visitors in a professional and courteous manner by offering accurate and timely information and service.FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:1. Ensure Outstanding customer care at all times.2. Maintains a friendly, cheerful and courteous demeanour at all times.3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operationJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Front Office: 1 year (Preferred)</li></ul>

FIVE Hotels and Resorts

Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment. The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter. What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team 'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more. An Equal Opportunity Employer FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Front Office Supervisor - FIVE LUXE JBR

Explore 2020+ Guest services supervisor in Dubai this January. Find roles across top companies and apply now to boost your career.

2020 guest services supervisor jobs IN Dubai

Front Office Supervisor

Housekeeping Supervisor

Front Office Supervisor

Front Office Supervisor

Marhaba Guest Experience Supervisor

Front Office Supervisor

Front Office Supervisor - FIVE LUXE JBR