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Pam Luxury Transport LLC

Pam Luxury Transport LLCHotel Sales Supervisor &ndash; Luxury Limousine ServicesPam Luxury transport LLC, a premium transport service in Dubai, is looking for a Hotel Sales Supervisor to lead and coordinate high-end limousine services for hotel guests. If you have experience in hospitality or VIP guest services then we want to speak to you.Requirements:&middot; Valid UAE License with one years experience and over 21 years of Age. With a Minimum of 1 years experience or relevant experience.&middot; Minimum of 1 year of supervisory experience in hospitality, concierge, or transportation services&middot; Excellent communication and customer service skills must speak with very good English.&middot; Ability to stay organized and multi task in a high-pressure, fast-paced environment&middot; Knowledge of Dubai/UAE roads and top hotel locations is a plus&middot; Presentable, professional appearance with a VIP service mindset and be able be a team player with hotel staff and peers &middot; Willingness to work flexible shifts, including evenings, weekends, and holidaysKey Responsibilities:<ul><li>Serve as the main point of contact between 5-star hotel partners and our limousine team</li><li>Coordinate and oversee guest bookings, ensuring prompt and professional VIP transfer services</li><li>Supervise and schedule chauffeurs assigned to hotel locations</li><li>Manage daily dispatches, special guest requests, and on-the-go itinerary changes</li><li>Resolve any guest concerns or service issues promptly and professionally</li><li>Build and maintain excellent relationships with hotel concierge teams and front desk staff</li></ul>What We Offer:<ul><li>Competitive salary (AED 2,500 &ndash; AED 3,200) with performance-based incentives</li><li>Work with a leading luxury transportation brand in Dubai</li><li>Career growth opportunities in hospitality, logistics, and VIP services</li><li>Be part of a 5-star service team catering to high-end clients</li><li>Provided 1/2 meals a day whilst at work</li></ul>message through indeed Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthJob Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Hotel Sales Supervisor – Luxury Limousine Services

Ikonic Limousine DMCC

Ikonic Limousine, a premium transport service in Dubai, is looking for a Hotel Sales Supervisor to lead and coordinate high-end limousine services for hotel guests. If you have experience in hospitality or VIP guest services, and you're passionate about luxury travel experiences, this could be the perfect opportunity for you!Requirements:<ul><li>Valid own visa (mandatory)</li><li>Minimum 2 years of supervisory experience in hospitality, concierge, or transportation services</li><li>Excellent communication and customer service skills</li><li>Ability to stay organized and multitask in a high-pressure, fast-paced environment</li><li>Knowledge of Dubai/UAE roads and top hotel locations is a plus</li><li>Presentable, professional appearance with a VIP service mindset</li><li>Willingness to work flexible shifts, including evenings, weekends, and holidays</li></ul>Key Responsibilities:<ul><li>Serve as the main point of contact between 5-star hotel partners and our limousine team</li><li>Coordinate and oversee guest bookings, ensuring prompt and professional VIP transfer services</li><li>Supervise and schedule chauffeurs assigned to hotel locations</li><li>Manage daily dispatches, special guest requests, and on-the-go itinerary changes</li><li>Resolve any guest concerns or service issues promptly and professionally</li><li>Build and maintain excellent relationships with hotel concierge teams and front desk staff</li></ul>What We Offer:<ul><li>Competitive salary (AED 2,500 &ndash; AED 3,500) with performance-based incentives</li><li>Work with a leading luxury transportation brand in Dubai</li><li>Career growth opportunities in hospitality, logistics, and VIP services</li><li>Be part of a 5-star service team catering to high-end clients</li></ul>How to Apply:Send your updated CV to: careers@ikoniclimousine.comJob Type: Full-timePay: AED3,000.00 - AED3,500.00 per month

Towers Rotana

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As a Housekeeping Supervisor you are responsible to supervise the team of Housekeeping Attendants towards achieving the operational objectives while ensuring that the standards of cleanliness and maintenance of the hotel meet the requirements specified and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Prepare Housekeeping Attendants job assignments
 </li>
 <li>
 Issue keys and supplies to Housekeeping Attendants
 </li>
 <li>
 Take note of VIPs, Do Not Disturb, Sleep Out, Double-Lock Rooms and take appropriate action
 </li>
 <li>
 Attend daily meetings and receive special instructions
 </li>
 <li>
 Receive check-outs before reporting them as vacant
 </li>
 <li>
 Receive special requests from guests and carry them out
 </li>
 <li>
 Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
 </li>
 <li>
 Fill out report and hand over found articles to the lost and found department
 </li>
 <li>
 Supervise cleaning of guest rooms, corridors and stairwells
 </li>
 <li>
 Train and assist Housekeeping Attendants and advise Superior about performance
 </li>
 <li>
 Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel. Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials. Computer literacy and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a friendly, caring individual with good cross cultures sensitivity and a concern for quality and an eye for details. You will work well under pressure in a fast paced environment and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding Hotel Operations
 
 
 Effective Communication
 
 
 Planning for Business
 
 
 Supervising People
 
 
 Understanding Differences
 
 
 Supervising Operations
 
 
 Teamwork
 
 
 Adaptability
 
 
 Customer Focus
 
 
 Drive for Results
</div>

Housekeeping Supervisor

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests.
File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Candidate Profile
Experience<ul><li>
Ideally will have experience in a similar supervisory position within front office department.</li></ul> 
Skills and Knowledge<ul><li>
Strong Communication skills (verbal, listening, writing)</li><li>
Innovative</li><li>
Pro-active and reliable</li><li>
Able to work alone and within a team</li><li>
Problem Solving and Complain Handling</li><li>
Leadership</li><li>
Multi-Tasking</li><li>
Strong organizational and time management skills</li><li>
Opera-Cloud OPERA, Redberry , IMS, GXP, Microsoft Office and other operating systems</li></ul>
Education or Certification<ul><li>
Good level of English essential</li></ul>
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:<ul><li>
Be familiar with Hotel services, operational hours and ongoing promotions.</li><li>
Have a thorough knowledge of Sofitel JBR Hotel product and services.</li><li>
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li><li>
Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.</li><li>
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings</li><li>
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.</li><li>
Ensure Contingency Reports are regularly printed and filed accordingly.</li><li>
Pre Block VIP and ALL members&rsquo; arrivals taking into account any special requirements.</li><li>
Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.</li><li>
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li><li>
Follow up the daily arrives with housekeeping department.</li><li>
Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.</li><li>
Supervise and arrange all &ldquo;long stay guest&rdquo; reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.</li><li>
Have thorough knowledge of Cashing up procedure.</li><li>
Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target.</li><li>
Ensure that all guest requests and information updated in OPERA and communicated to other departments</li><li>
Supervise accurate and thorough Bucket Check.</li><li>
Encourage all associates to keep working areas clean and tidy</li><li>
Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software.</li><li>
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations</li><li>
Participate in the training and development of Front Office Associates and provide training to associates when necessary</li><li>
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li><li>
Support and practice Empowerment within the Front Office</li><li>
Understand all front office sections and their operational requirements.</li><li>
Be able to work shifts around the business needs to assist all front office sections.</li><li>
Be reliever for the / Front office supervisor when needed.</li><li>
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction</li><li>
constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed</li><li>
Have a thorough knowledge of all Emergency Procedures</li><li>
Supervise guest registration and all relevant registration details required by the UAE law.</li><li>
Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts</li><li>
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li><li>
Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department.</li><li>
Be security conscious at all times and inform Manager on Duty of anything suspicious.</li><li>
Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li><li>
Perform any reasonable task as requested by the Management.</li><li>
Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.</li><li>
Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc</li><li>
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li><li>
Utilizing all available resources, follow up on previous shift requests and pending issues.</li><li>
Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li><li>
Be flexible according to the business need</li><li>
Have an excellent approach to customer service</li><li>
Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li><li>
At all times strive to represent Accor/ Sofitel in the most professional, courteous manner.</li><li>
 Be able to perform any additional scope of duties if requested by the Management.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Rooms Controller

<div><div>Company Description</div> 
&quot;Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;<div> 
Job Description</div> 
<ul><li>
Checking reservations daily for compliance to ensure that the minimum response time is Checking reservations daily for compliance to ensure that the minimum response time is maintained for all reservation requests.</li><li>
Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc.</li><li>
Planning and using efficient organizational skills to run the daily operation.</li><li>
Organizing on-the-job and weekly training for all staff.</li><li>
To keep reservations staff informed on all changes or developments within the hotel and the company.</li><li>
To spot-Check reservations made the previous day and Check all VIP arrivals</li><li>
Training, developing, and motivating staff to increase productivity.</li><li>
To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials.</li><li>
Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.</li><li>
Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.</li><li>
Training employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.</li><li>
Assisting to department head, for preparing necessary reports, documents, duty roster and for other tasks might be required by management.</li><li>
Understands and utilizes a consistent approach to selling in order to support the sales team.</li><li>
Ensures a sales attitude is adopted</li><li>
Ensures and maintains the security of information relating to customers and personnel in the hotel.</li><li>
Complies with all company policies and procedures relating to guest services and all systems.</li><li>
Computer literate with excellent written and oral proficiency</li><li>
Sound knowledge of English language.</li><li>
Pleasant in appearance and warm in personality to create a good first impression over telephone.</li><li>
Able to communicate clearly and willing to help others</li><li>
Having an eye for accuracy for checking reservations and processing room requests</li><li>
Flexible and diplomatic when dealing with demanding and unreasonable guests</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
University Degree</li></ul><div> 
Additional Information</div> 
What is in it for you:<ul><li>
Employee benefit card offering discounted rates at Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul></div>

Reservations Team Leader

Beach Walk Boutique Hotel

ACCOUNTABILITIESEnsure that the group standards are understood and upheld by all Front office team members under the guidance of the Front Office Manager.Maintaining and developing agreed operating procedures involved in the Front Office under the guidance of the Front Office Manager.Also ensuring that all team members adhere to the correct procedures as laid down in the operating manuals.Ensure the overall efficient performance of the Front office department under the guidance of the Front Office Manager.ESSENTIAL DUTIES AND RESPONSIBILITIESTo ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.To be responsible for the maximization of room sales and revenue for the hotel.Works under the guidance of the Front Office Manager.To ensure a consistently high standard of presentation is maintained for both the department and its personnel.Ensures Sales attitude is adaptable at all times and maintains an awareness of all sales opportunities within the hotel.To ensure a high level of guest service is consistently maintained.To ensure high level of product knowledge of the hotel and local area.To ensure our guests receive a fast, efficient check-in and checkout process.To maintain and update guest history and marketing data base as laid down in the front office procedures.To ensure an effective system of room allocation as per guests&rsquo; bookings, requests and availability under the guidance of the Front Office Manager.To ensure that all guests&rsquo; complaints and queries are handled with the utmost discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required under the guidance of the Front Office Manager.To be aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition. Meet VIP guests upon arrival and escorts them to the rooms whenever required under the guidance of the Front Office Manager.To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.To ensure that telephones are answered quickly and efficiently, following company standards.To ensure that all hotel literature is kept updated and available through the Front Office department to maximize sales opportunities in line with the current policies &amp; procedures.To report any non-compliances or unusual/suspicious activities to the concerned departments.Ensures concerned supervisors are kept full aware of any relevant feedback from either customers or other departments.Ensures all duty shift procedure checklists are continuously monitored and all tasks completed by the end of the shift.Assists in all Rooms &amp; Guest Services functions when needed under the guidance of the Front Office Manager.In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses under the guidance of the Front Office Manager.To review in conjunction with the respective Department Heads, the current business practices for front office, and identify critical re-enforcement and improvement areas to the hotel under the guidance of the Front Office Manager.To audit the overall service delivery and the selling / Up selling skills of the Front office team, and to devise training plans aimed at ensuring optimal functioning of the department under the guidance of the Front Office Manager.To understand and be able to support the technical aspects of WinCLOUD at the hotel, as related to data flows in the systems.Attends Management meetings and daily briefings as per the instruction from the Front Office Manager or higher management.Ensures all Front Office colleagues with cash handling responsibilities strictly adhere to all hotel and company policies and procedures in this regard under the guidance of the Front Office Manager.Supervise / Train team members to assist guests, deliver service and establishes comprehensive training programmes for the department.Mentor team members, give feedback on their performance and lead by exampleManage team members ideally during working hours and assist when necessary under the guidance of the Front Office Manager.Adheres to all HR and Hotel policies and proceduresActively participates in energy saving and recycling initiatives under the guidance of the Front Office ManagerJob Type: Full-time

GSE - Guest Service Executive

Marriott International

<div>Additional Information 
Job Number25141275 
Job CategoryReservations 
LocationW Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Reservations Manager

Explore 3171+ Guest services supervisor in Dubai this September. Find roles across top companies and apply now to boost your career.

3171 guest services supervisor jobs IN Dubai

Hotel Sales Supervisor – Luxury Limousine Services

Hotel Sales Supervisor – Luxury Limousine Services

Housekeeping Supervisor

Rooms Controller

Reservations Team Leader

GSE - Guest Service Executive

Assistant Reservations Manager