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customer service representative Jobs in Dubai

customer service representative

front office supervisor

restaurant manager

guest services supervisor

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Supervisor

<div>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.
What will I be doing
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul>What are we looking for
A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul>What will it be like to work for Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

Gevora Hotel

Position Summary:The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring smooth check-in and check-out processes, maintaining guest satisfaction, and supporting the Front Office team. The role requires strong leadership, customer service skills, and the ability to handle guest concerns effectively.Key Duties and Responsibilities:<ul><li>Supervise daily front desk operations, ensuring efficiency and excellent guest service.</li><li>Assist in training, coaching, and guiding front office staff.</li><li>Handle guest complaints, requests, and feedback professionally and promptly.</li><li>Ensure proper handling of reservations, room assignments, and billing procedures.</li><li>Maintain a positive working environment and encourage teamwork within the department.</li><li>Monitor and ensure adherence to hotel policies, procedures, and service standards.</li><li>Coordinate with other departments (Housekeeping, Engineering, F&amp;B, etc.) for smooth guest service delivery.</li><li>Assist in scheduling shifts and monitoring staff attendance and performance.</li><li>Ensure accurate cash handling, posting of charges, and reconciliation of accounts.</li><li>Support in achieving departmental goals such as guest satisfaction scores and operational efficiency.</li></ul>Qualifications:<ul><li>Diploma or Degree in Hospitality Management or related field (preferred).</li><li>Previous experience in Front Office operations, with at least 1&ndash;2 years in a supervisory role.</li><li>Strong communication and interpersonal skills.</li><li>Excellent problem-solving and conflict resolution abilities.</li><li>Knowledge of Property Management Systems (PMS) such as Opera/Fidelio.</li><li>Ability to work under pressure and handle high guest volumes.</li><li>Flexible to work shifts, weekends, and holidays.</li></ul>Job Type: Full-time

Front Office Supervisor

MAMA SHELTER

<div>
 
 Company Description
 
 
 
 Founded in 2008 by Serge Trigano and his sons J&eacute;r&eacute;mie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
 
 
 These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
 
 
 More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
 
 
 Whatever your role, we're all here to make the customer experience as unforgettable as possible.
 
 
 Our mission: to bring little moments of happiness to people.
 
 
 Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
 
 
 Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
 
 
 
 Our commitment to diversity and inclusion:
 
 
 Mama is an inclusive company and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
 
 
 
 
 Job Description
 
 
 
 ✨
 
 Be the heart of Mama Shelter Dubai!
 
 As our
 
 Front Office Supervisor
 
 , you&rsquo;ll be the first smile our guests see and the friendly voice they hear. Let&rsquo;s make every arrival and departure a moment to remember! ✨
 
 
 
 THE MISSION?
 
 
 
 
 Lead with Heart
 
 : You guide and coach the Reception Gang so every shift runs smoother than a fresh latte pour. ☕✨
 
 
 
 Shift Maestro
 
 : You prepare, delegate, and keep the rhythm of the day flowing&mdash;welcomes, check-ins, check-outs, and everything in between. ️
 
 
 
 Guest Happiness Hero
 
 : Whether it&rsquo;s a quick request or a tricky situation, you solve it with charm and creativity, leaving every guest smiling. ️
 
 
 
 Front Desk Flair
 
 : From check-ins to key cards, from payments to smiles&mdash;you handle it all with charm and precision. ️
 
 
 
 Keep it Spotless
 
 : You ensure the lobby shines, the desk is stocked, and every detail is in its place&mdash;because first impressions matter. ✨️
 
 
 
 City Insider
 
 : You know Dubai&rsquo;s secrets&mdash;from shawarma stalls to rooftop sunsets&mdash;and love sharing them with curious guests.
 
 
 
 Safety Guardian
 
 : Guests and Gang are in safe hands with you&mdash;you know the drill on security and emergencies. ️
 
 
 
 Communication Pro
 
 : You pass on all the right info at the end of your shift, keeping the flow between teams seamless.
 
 
 
 Hands-On Spirit
 
 : You don&rsquo;t just supervise&mdash;you jump in. From welcoming guests to solving tech hiccups, you show the Gang how it&rsquo;s done.
 
 
 
 Guest Experience Obsessed
 
 : You live for 100% guest happiness, making sure every detail feels perfectly Mama.
 
 
 
 Mama&rsquo;s Vibes Keeper
 
 : You set the tone&mdash;positive, welcoming, and a little playful&mdash;so both guests and the Gang feel the magic of Mama.
 
 
 
 Qualifications
 
 
 
 
 MADE FOR YOU? ONLY IF&hellip;
 
 
 
 
 You&rsquo;re calm under pressure:
 
 When the lobby gets busy, you keep your cool and get the job done.
 
 
 
 You&rsquo;re a people person:
 
 Friendly, approachable, and a natural at building connections.
 
 
 
 Details are your thing:
 
 You catch every misspelling, misplaced key, and forgotten detail like a hawk.
 
 
 
 You&rsquo;re a quick learner:
 
 New systems, procedures, or challenges? You&rsquo;re ready to adapt and excel.
 
 
 
 You&rsquo;re a team player:
 
 Collaboration makes your world go round, and you&rsquo;re always ready to lend a hand.
 
 
 ️
 
 Confidentiality is key:
 
 Guest information is safe in your capable hands.
 
 
 Additional Information
 
 
 
 YOUR LITTLE EXTRAS:
 
 
 
 
 You&rsquo;re reliable and consistent:
 
 When you say you&rsquo;ll deliver, you always follow through.
 
 
 
 You&rsquo;re a people person:
 
 Guests and teammates love your positive, approachable vibe.
 
 
 
 You build connections:
 
 You take time to know your guests, creating lasting impressions.
 
 
 
 You light up the room:
 
 Your energy lifts everyone around you, making work a joy.
 
 
 
 You&rsquo;re all about the team:
 
 From supporting your colleagues to creating a family-like atmosphere, you make it happen.
 
 
 
 If you&rsquo;re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we&rsquo;d love to hear from you! Let&rsquo;s make every meal a masterpiece and every shift unforgettable.
 
 
 ✨
 
</div>

Meliá Hotels International

<div><div><div>&ldquo;The world is yours with Meli&aacute;&rdquo;</div> 
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family </div> 
<div></div>
<div>Discover some of the benefits we offer:</div> 
<div></div>
<ul><li>My Meli&aacute;Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul> 
<div>
</div><ul><li>My Meli&aacute;Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul> 
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you </div> 
<div></div>
<div>Located in the iconic Opus by Omniyat, ME Dubai is the first ME by Meli&aacute; hotel in the Middle East &mdash; and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet.</div> 
<div></div>
<div>The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.</div> 
<div></div><div>At Meli&aacute; we are all VIP </div> 
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div> 
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.</div> 
<div></div>
<div>At Meli&aacute; Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</div> 
<div></div>
<div>We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.</div> 
<div></div>
<div>Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is &quot;Towards a sustainable future, from a responsible present&quot;. Thanks to al our collaborators, we make it possible.</div> 
<div></div>
<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;Protect Your Application&quot; page.</div> 
<div></div>
<div>If you want to be &ldquo;Very Inspiring People&ldquo;, follow us on:</div> 
<div></div>
<div>INSTAGRAM &ndash; TIKTOK &ndash; LINKEDIN &ndash; INDEED &ndash; GLASSDOOR</div></div></div>

Receptionist (36094)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25146091
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Bvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Leading Guest Services Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and builds mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serves as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Ensures recognition of employees is taking place across areas of responsibility.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
 </li>
 <li>
 Celebrates successes and publicly recognizes the contributions of team members.
 
 
 </li>
 </ul>
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
 </li>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
 </li>
 <li>
 Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
 </li>
 <li>
 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
 </li>
 <li>
 Manages department controllable expenses to achieve or exceed budgeted goals.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Ensures compliance with all Front Office policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
 </li>
 <li>
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals and/or managers.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resource Activities
 
 
 
 <ul>
 <li>
 Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
 </li>
 <li>
 Establishes challenging, realistic and obtainable goals to guide operation and performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Manages employee progressive discipline procedures for Front Office Staff.
 </li>
 <li>
 Administers the performance appraisal process for direct report managers.
 </li>
 <li>
 Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Front Office

<div>Additional Information 
Job Number25146091 
Job CategoryRooms &amp; Guest Services Operations 
LocationBvlgari Resort Dubai, Jumeirah Bay Island, Dubai, United Arab Emirates, United Arab Emirates, 72223 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Guest Services Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Ensures recognition of employees is taking place across areas of responsibility.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position and monitors progress.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul> 
Maintaining Guest Services and Front Desk Goals
<ul><li>Achieves and exceeds goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.</li></ul>
<ul><li>Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Understands the impact of Front Office operations on the Rooms area and overall property financial goals.</li></ul>
<ul><li>Manages department controllable expenses to achieve or exceed budgeted goals.</li></ul> 
Managing Projects and Policies
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Acts as the &ldquo;Service Champion&rdquo; for the Front Office and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and/or managers.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Establishes challenging, realistic and obtainable goals to guide operation and performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy, and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Manages employee progressive discipline procedures for Front Office Staff.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels &amp; Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

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