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Hilton

<div><p>Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah</p><p>
A Front Office Supervisor with Waldorf Astoria Dubai is responsible for ensuring consistent quality of customer service is provided to all guests in accordance with Waldorf Astoria Standards. Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities and up sells products to the guests. Taking account of the established service standard and Management guidelines.</p>
<p><b>What will I be doing</b></p>
<p>As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Assign and instruct Front Desk Team in details of work. Observe performance and encourage improvement. Monitor lobby traffic to make staffing adjustments accordingly.</li>
<li>Supervise front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Front Desk Team and other departments with any questions or requests.</li>
<li>Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.</li>
<li>Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Waldorf Standards.</li>
<li>Monitor performance of staff with performance evaluations and discipline issues.
</li><li>Make recommendations for training related issues when inconsistencies develop at the Front Desk operations.</li>
<li>Maximize room occupancy and overview up-selling techniques to promote hotel amenities, upgrades, and special services to enhance the guest experience and increase revenue.</li>
<li>Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager.</li>
<li>Complete daily checklists of duties for opening and closing operations to assure that appropriate reports are filed and use analysis and judgment skills when preparing room discrepancy report.</li>
<li>Conduct weekly training for new Team Members</li>
<li>Pre-allocate all VIP&rsquo;s and Hilton Honors Reservations so rooms maybe inspected, and at the same time to ensure amenities are delivered to the correct rooms.</li>
<li>Transmit daily Hilton Honors</li>
<li>In the absence of Rooms Controller to prepare daily forecast of expected arrivals and departures using analysis and judgment skills.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Front Office Supervisor serving Waldorf Astoria Hotels and Resorts brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Minimum 2&ndash;3 years of supervisory experience within guest-facing roles in the hotel, leisure, and/or retail sectors.</li>
<li>Proven ability to lead, coach, and inspire a Front Office team to consistently deliver impeccable and anticipatory guest service.</li>
<li>Strong commercial and business acumen with a clear demonstration of sales capabilities and upselling techniques.</li>
<li>Solid understanding of front office operations including check-in/check-out procedures, billing, room allocation, and guest satisfaction management.</li>
<li>Calm, organized work ethic with the ability to prioritize effectively, work under pressure, and meet tight deadlines.</li>
<li>Excellent supervisory, interpersonal, and communication skills to foster teamwork, resolve issues diplomatically, and engage with guests and colleagues alike.</li>
<li>Exceptional problem-solving and decision-making skills, with the ability to handle sensitive situations with empathy and discretion.</li>
<li>Proficient in hotel property management systems (e.g., OPERA) and comfortable with technology-driven front office operations.</li>
<li>A passion for delivering exceptional levels of guest service, with an eye for detail and a dedication to maintaining the highest standards of hospitality.</li>
<li>Strong organizational and multitasking abilities, particularly in high-volume or fast-paced luxury environments.</li>
<li>Formal training or certifications in Hospitality Management or a related field are an advantage.</li>
<li>Flexibility to work a variety of shifts, including evenings, weekends, and holidays as business demands.</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>A relevant supervisory/management certificate/diploma or degree</li>
</ul><p><b>What will it be like to work for Hilton</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Front Office Supervisor | Waldorf Astoria Dubai Palm Jumeirah

<div>
 A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.
 <br/>
 <br/>
 <strong>
  What will I be doing?
  <br/>
  <br/>
 </strong>
 As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 <br/>
 <br/>
 <ul>
  <li>
   Supervise the efficient operations of reception including check in/out procedures
  </li>
  <li>
   Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
  </li>
  <li>
   Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  </li>
  <li>
   Demonstrate a high level of customer service at all times
  </li>
  <li>
   Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  </li>
  <li>
   Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  </li>
  <li>
   Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  </li>
  <li>
   Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
  </li>
  <li>
   Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
  </li>
  <li>
   Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  </li>
  <li>
   Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  </li>
  <li>
   Act in accordance with policies and procedures when working with front of house equipment and property management systems
  </li>
  <li>
   Follow and adhere to company brand standards
  </li>
  <li>
   Assist other departments wherever necessary and maintain good working relationships with Team Members
  </li>
  <li>
   Work with your Manager to identify a specific project to complete during your internship placement
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What are we looking for?
  <br/>
  <br/>
 </strong>
 Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
 <br/>
 <br/>
 <ul>
  <li>
   Previous experience in a customer-focused industry
  </li>
  <li>
   Desire to progress within the Hospitality industry
  </li>
  <li>
   Positive attitude and good communication skills
  </li>
  <li>
   Commitment to delivering a high level of customer service
  </li>
  <li>
   Excellent grooming standards
  </li>
  <li>
   Ability to work on your own and as part of a team
  </li>
  <li>
   Competent level of IT proficiency
  </li>
  <li>
   Competency in Russian Language
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 <br/>
 <br/>
 <ul>
  <li>
   Previous supervisory experience
  </li>
  <li>
   Previous experience in the hotel industry
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What will it be like to work for Hilton?
  <br/>
  <br/>
 </strong>
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 Hilton Dubai Jumeirah
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Brand
  <br/>
  <br/>
 </strong>
 Hilton Hotels &amp; Resorts
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Guest Services, Operations, and Front Office
</div>


Front Office Supervisor

Five Hotels and Resorts

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p><b>An Exhilarating Opportunity</b></p><p></p><p><br>
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.</p><p></p><p><br>
Join the FIVE Tribe - and Get Ready to Make Waves.</p><p></p><p><b><br>
The Candidate</b></p><p></p><p><br>
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p><p></p><p><br>
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Concierge Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p><p></p><p><b><br>
What We&rsquo;re Looking For</b></p><br>
<p></p><ul><li>
A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.<br>
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br>
</li><li>
Robust Organisational Skills to efficiently and accurately Manage guest requests and maintain accurate records of shift activities in a timely manner.<br>
</li><li>
Remarkable Time Management and Multi-Tasking skills to deliver a &lsquo;FIVE-Star&rsquo; Experience for our Guests, even under pressure.<br>
</li><li>
Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;<br>
</li><li>
The ability to focus on Guests&rsquo; Needs, with a calm and courteous attitude that reflects the &lsquo;Vibe at FIVE.&rsquo;<br>
</li><li>
Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.<br>
</li><li>
A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.<br>
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.<br>
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.</li></ul><p></p><p><b><br>
Key Responsibilities</b></p><br>
<p></p><ul><li>
Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' services such as transportation, reservations, and dry cleaning in a timely manner, exceeding the highest expectations, all while exuding the &lsquo;Vibe at FIVE.&rsquo;<br>
</li><li>
Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.<br>
</li><li>
Serves as a key Point of Contact for Guests and efficiently responds to Guest Enquiries.<br>
</li><li>
Provides First-in-Class Advice and Booking Services for a wide variety of Guest Enquiries, including city tours, theatre tickets, restaurants, doctors, and flight bookings, amongst others.<br>
</li><li>
Creates a &lsquo;FIVE-Star&rsquo; Experience by professionally Welcoming all Guests, addressing their service needs, and showing Genuine Appreciation for their Visit.<br>
</li><li>
Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.<br>
</li><li>
Reviews and Documents pertinent Information in shift logs and daily memo books, prioritising outstanding requests from the previous day.<br>
</li><li>
Collaborates and Supports Management in various aspects, including hiring, training, scheduling, evaluating, and coaching FIVE Tribe members, embracing the &lsquo;FIVER&rsquo; spirit.<br>
</li><li>
Embraces the &lsquo;Vibe at FIVE&rsquo; by creating a Buzzing and Energising Atmosphere that represents the brand&rsquo;s Disruptive Vision.<br>
</li><li>
Maintains and Monitors office supply Inventory and Proactively Orders general office supplies as required.<br>
</li><li>
Adheres to FIVE&rsquo;s Health and Safety, Fire Regulations, and Procedural Standards, ensuring all &lsquo;FIVERs&rsquo; understand and apply them Effectively.<br>
</li><li>
Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures.<br>
</li><li>
Remains Physically Active, carrying out tasks that include standing, sitting, walking for extended periods, and engaging in Hands-on tasks ensuring High-Quality Service that exceeds Guest Expectations.<br>
</li><li>
Guarantees an Insta-Worthy Appearance and Uniform Conformity among all FIVE Tribe Members, upholding the Glamorous Image of FIVE.</li></ul><p></p><div><b><br>
The Team</b></div><p></p><p><br>
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.</p><p></p><p><b><br>
Sustainable Indulgence at FIVE</b></p><p></p><p><br>
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p><p></p><p><b><br>
An Equal Opportunity Employer</b></p><p></p><p><br>
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p><p><br>
<br>
</p><p><b>About FIVE Hotels and Resorts</b></p><p></p><p><br>
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p><p></p><p><br>
Find out more here: fivehotelsandresorts.com</p></div></div><p></p>
<br><ul><div><p>Department Name</p>
<div>Front Office
</div></div><div><p>Date Opened</p>
<div>10/03/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>Work Experience</p>
<div>1-3 years
</div></div><div><p>Salary</p>
<div>AED
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500</div></div></ul>

Concierge Supervisor - FIVE LUXE JBR

Dubai Holding Entertainment

<div>
 <p>
  <strong>
   About Dubai Holding Entertainment:
  </strong>
 </p>
 <p>
  Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash; reaching over 200 nationalities and 4 million listeners each week in seven languages.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Overview:
  </strong>
 </p>
 <p>
  Here's your chance to step into the role of
  <strong>
   Supervisor - Entry Operations
  </strong>
  at
  <strong>
   Riverland
  </strong>
  under
  <strong>
   Dubai Holding Entertainment
  </strong>
  . In this position, you'll take on key responsibilities that include:
 </p>
 <ul>
  <li>
   Supervise daily entry operations including ticketing, guest flow, and access control.
  </li>
  <li>
   Monitor and manage queue systems to ensure efficient guest movement and minimize wait times.
  </li>
  <li>
   Ensure all entry points are adequately staffed and operational throughout the day.
  </li>
  <li>
   Support the training and development of entry operations staff to uphold service standards.
  </li>
  <li>
   Handle guest inquiries, complaints, and escalations in a professional and timely manner.
  </li>
  <li>
   Maintain accurate records of attendance, incidents, and operational reports.
  </li>
  <li>
   Coordinate with security and HSE teams to ensure compliance with safety protocols.
  </li>
  <li>
   Assist in the implementation of new technologies and systems to enhance entry efficiency.
  </li>
  <li>
   Liaise with internal departments for smooth coordination of events and peak day operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About you:
  </strong>
 </p>
 <p>
  The preferred candidate for this role should possess the following experience and credentials:
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Diploma in Hospitality, Business Administration, or related field.
  </li>
  <li>
   3 years in guest services or entry operations, preferably in theme parks, attractions, or hospitality environments.
  </li>
  <li>
   Familiarity with ticketing and access control systems
  </li>
  <li>
   Knowledge of crowd management and guest service protocols
  </li>
  <li>
   Understanding of UAE HSE regulations and guest safety standards
  </li>
  <li>
   Strong communication, leadership, and problem-solving skills
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Benefits:
  </strong>
 </p>
 <p>
  In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow. We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment!
 </p>
</div>


Supervisor - Entry Operations UAEN - Riverland - Dubai Holding Entertainment

Flora Hospitality

<ul><li>Ensure a warm and professional welcome for all guests upon arrival.</li><li>Handle guest requests, inquiries, and complaints promptly and effectively, ensuring high levels of guest satisfaction.</li><li>Monitor guest feedback and work with the team to improve service standards.</li><li>Supervise and support front desk agents, bell staff, and concierge team in their daily duties.</li><li>Provide ongoing training, coaching, and performance feedback to team members.</li><li>Schedule shifts and manage staff coverage to ensure smooth front office operations at all times.</li><li>Oversee check-in/check-out procedures and ensure accuracy in billing and reservation records.</li><li>Ensure compliance with standard operating procedures (SOPs) for all front office activities.</li><li>Verify proper handling of room assignments, keys, and guest confidentiality in accordance with hotel policies.</li><li>Assist the Front Office Manager with daily reports, shift audits, and night audit reviews.</li><li>Maintain proper inventory of supplies and coordinate with other departments as needed.</li><li>Ensure proper cash handling and banking procedures are followed.</li><li>Act as a liaison between guests and other departments (Housekeeping, Maintenance, F&amp;B) to resolve issues efficiently.</li><li>Communicate effectively with management and other departments regarding guest needs, VIP arrivals, and operational concerns.</li><li>Respond quickly to emergency situations (e.g., fire, security threats) following hotel procedures.</li><li>Ensure front office staff is trained in emergency response and safety procedures.</li><li>Promote hotel services and amenities to guests, encouraging room upgrades and additional services where appropriate.</li><li>Support the revenue management strategies by maximizing room occupancy and average daily rates.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p>

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Located in the iconic Opus by Omniyat, <b>ME Dubai</b> is the first ME by Meli&aacute; hotel in the Middle East &mdash; and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet.</div><br>
<div></div>
<div>The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.</div><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
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<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
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<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
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<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
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<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
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<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
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<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Receptionist - ME Dubai (36648)

Beach Walk Boutique Hotel

<p><b>ACCOUNTABILITIES</b></p><p>Ensure that the group standards are understood and upheld by all Front office team members under the guidance of the Front Office Manager.</p><p>Maintaining and developing agreed operating procedures involved in the Front Office under the guidance of the Front Office Manager.</p><p>Also ensuring that all team members adhere to the correct procedures as laid down in the operating manuals.</p><p>Ensure the overall efficient performance of the Front office department under the guidance of the Front Office Manager.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p>To ensure the highest levels of guest satisfaction whilst maintaining compliance with all Front Office, hotel and company policies and procedures.</p><p>To be responsible for the maximization of room sales and revenue for the hotel.</p><p>Works under the guidance of the Front Office Manager.</p><p>To ensure a consistently high standard of presentation is maintained for both the department and its personnel.</p><p>Ensures Sales attitude is adaptable at all times and maintains an awareness of all sales opportunities within the hotel.</p><p>To ensure a high level of guest service is consistently maintained.</p><p>To ensure high level of product knowledge of the hotel and local area.</p><p>To ensure our guests receive a fast, efficient check-in and checkout process.</p><p>To maintain and update guest history and marketing data base as laid down in the front office procedures.</p><p>To ensure an effective system of room allocation as per guests&rsquo; bookings, requests and availability under the guidance of the Front Office Manager.</p><p>To ensure that all guests&rsquo; complaints and queries are handled with the utmost discretion in a timely and professional manner at all times. Ensuring that all complaints are logged for future reference, follow up and action as required under the guidance of the Front Office Manager.</p><p>To be aware of all expected VIP arrivals and departures and those already in-house and is familiar with the names, affiliation and room numbers as an indication of personal courtesy and recognition. Meet VIP guests upon arrival and escorts them to the rooms whenever required under the guidance of the Front Office Manager.</p><p>To ensure that returning guests are welcomed back to the hotel and guest preferences and special requests are communicated to all concerned departments to ensure guest satisfaction.</p><p>To ensure that telephones are answered quickly and efficiently, following company standards.</p><p>To ensure that all hotel literature is kept updated and available through the Front Office department to maximize sales opportunities in line with the current policies &amp; procedures.</p><p>To report any non-compliances or unusual/suspicious activities to the concerned departments.</p><p>Ensures concerned supervisors are kept full aware of any relevant feedback from either customers or other departments.</p><p>Ensures all duty shift procedure checklists are continuously monitored and all tasks completed by the end of the shift.</p><p>Assists in all Rooms &amp; Guest Services functions when needed under the guidance of the Front Office Manager.</p><p>In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses under the guidance of the Front Office Manager.</p><p>To review in conjunction with the respective Department Heads, the current business practices for front office, and identify critical re-enforcement and improvement areas to the hotel under the guidance of the Front Office Manager.</p><p>To audit the overall service delivery and the selling / Up selling skills of the Front office team, and to devise training plans aimed at ensuring optimal functioning of the department under the guidance of the Front Office Manager.</p><p>To understand and be able to support the technical aspects of WinCLOUD at the hotel, as related to data flows in the systems.</p><p>Attends Management meetings and daily briefings as per the instruction from the Front Office Manager or higher management.</p><p>Ensures all Front Office colleagues with cash handling responsibilities strictly adhere to all hotel and company policies and procedures in this regard under the guidance of the Front Office Manager.</p><p>Supervise / Train team members to assist guests, deliver service and establishes comprehensive training programmes for the department.</p><p>Mentor team members, give feedback on their performance and lead by example</p><p>Manage team members ideally during working hours and assist when necessary under the guidance of the Front Office Manager.</p><p>Adheres to all HR and Hotel policies and procedures</p><p>Actively participates in energy saving and recycling initiatives under the guidance of the Front Office Manager</p><p>Job Type: Full-time</p><p>Pay: AED1,800.00 - AED2,000.00 per month</p>

GSE - Guest Service Executive

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