documentation specialist

handover specialist/coordinator Jobs in Oman

handover specialist/coordinator

it support specialist

operations coordinator

handover specialist coordinator

Al siyabi group International LLC

<p><b>Department: </b>After Sales Department</p><p><b>Reports To: </b>After Sales Manager or the Head of Sales (until the After Sales Manager is hired).<br/><b>Job Location: </b>Muscat, Oman.</p><p><b>Employment Type: </b>Full-Time</p><p><b>Job Purpose:</b></p><p>The Handover Specialist is responsible for managing the customer journey from unit readiness through successful property handover and initial move-in support. The role acts as the primary point of contact between customers and internal departments during the post-sales stage, ensuring a smooth, professional, and timely handover process.</p><p>The Handover Specialist will coordinate inspections, snagging, documentation, customer communication, and ownership transition activities while ensuring high levels of customer satisfaction and compliance with company procedures. The role serves as a critical link between Sales, Finance, Legal, Project, Quality, and Facility Management teams to ensure units are delivered in accordance with company standards and customer expectations.</p><p>Key Responsibilities:1. Customer Handover Management</p><ul><li>Manage the end-to-end handover process for assigned units and projects.</li><li>Coordinate and schedule handover appointments with customers.</li><li>Ensure all handover requirements, approvals, and prerequisites are completed prior to releasing units.</li><li>Conduct customer orientation sessions and explain unit features, community facilities, operating manuals, warranties, and maintenance procedures.</li><li>Deliver a professional, efficient, and customer-focused handover experience.</li></ul><p>2. Customer Communication &amp; Relationship Management</p><ul><li>Act as the primary point of contact for customers during the pre-handover and handover stages.</li><li>Maintain regular communication regarding construction updates, handover readiness, snagging progress, documentation requirements, and appointment schedules.</li><li>Respond to customer inquiries, concerns, and complaints in a timely and professional manner.</li><li>Build and maintain positive relationships to enhance customer satisfaction and brand loyalty.</li><li>Coordinate with overseas and expatriate customers and facilitate remote handover arrangements where applicable.</li></ul><p>3. Customer Journey &amp; Ownership Transition</p><ul><li>Manage the customer's transition from purchaser to homeowner.</li><li>Ensure all ownership transfer requirements are fulfilled prior to handover.</li><li>Coordinate customer readiness related to payments, financing approvals, legal documentation, registration requirements, and utility processes.</li><li>Guide customers through move-in preparations and community onboarding requirements.</li><li>Assist customers in understanding warranty coverage, defect liability procedures, community regulations, and facility management processes.</li><li>Facilitate a seamless transition from the Sales Department to the After Sales and Facility Management teams.</li></ul><p>4. Snagging &amp; Defect Resolution Coordination</p><ul><li>Coordinate pre-handover inspections and snagging activities.</li><li>Prepare, maintain, and monitor snagging reports.</li><li>Liaise with Project Management, Construction, Consultants, Contractors, and Quality teams to ensure timely rectification of defects.</li><li>Track snag closure progress and provide regular updates to customers and management.</li><li>Verify completion of all rectification works before handover.</li><li>Ensure units meet approved quality standards prior to customer possession.</li></ul><p>5. Property Inspection &amp; Handover Execution</p><ul><li>Conduct final inspections to verify unit readiness.</li><li>Ensure units comply with approved specifications, quality standards, and handover requirements.</li><li>Accompany customers during handover inspections and walkthroughs.</li><li>Record customer observations and manage any remaining issues requiring follow-up.</li><li>Coordinate the issuance of keys, access cards, remotes, parking allocations, and related access devices.</li><li>Ensure all handover acknowledgements and acceptance forms are signed and completed.</li></ul><p>6. Documentation &amp; Compliance</p><ul><li>Verify completion of all customer documentation and contractual requirements.</li><li>Ensure customers have fulfilled all financial obligations prior to handover.</li><li>Prepare and issue handover documentation packages, including:</li><li>Handover forms</li><li>Warranty certificates</li><li>User manuals</li><li>Community guidelines</li><li>Emergency contact information</li><li>Utility and service connection information</li><li>Key and access card records</li><li>Maintain complete and accurate customer records and handover files.</li><li>Ensure compliance with company policies, procedures, and regulatory requirements.</li></ul><p>7. Coordination with Internal Departments</p><ul><li>Coordinate closely with:</li><li>Sales Department</li><li>Finance Department</li><li>Legal Department</li><li>Project Management Team</li><li>Construction Team</li><li>Quality Assurance Team</li><li>Facility Management Team</li><li>Customer Service Team</li><li>Ensure all departments complete their obligations prior to handover.</li><li>Follow up on pending actions affecting handover timelines.</li><li>Escalate critical issues and delays to management when necessary.</li></ul><p>8. Handover Tracking &amp; Reporting</p><ul><li>Maintain accurate handover trackers and unit status reports.</li><li>Update CRM and internal systems with all customer interactions and handover milestones.</li><li>Prepare weekly and monthly reports on:</li><li>Units ready for handover</li><li>Units handed over</li><li>Outstanding snagging items</li><li>Customer issues and complaints</li><li>Handover forecasts and schedules</li><li>Monitor and report performance against departmental KPIs.</li></ul><p>9. Post-Handover Support</p><ul><li>Conduct post-handover follow-up with customers.</li><li>Coordinate resolution of any defects identified during the Defects Liability Period (DLP).</li><li>Support customers during initial move-in and occupancy stages.</li><li>Coordinate handover of customer records and open issues to Facility Management and Customer Service teams.</li><li>Monitor customer satisfaction and ensure timely resolution of post-handover concerns.</li></ul><p>10. Process Improvement</p><ul><li>Identify opportunities to improve customer experience and handover efficiency.</li><li>Recommend enhancements to handover procedures, communication processes, templates, and documentation.</li><li>Support the development and implementation of After Sales policies, SOPs, and customer service standards.</li><li>Contribute to continuous improvement initiatives across the customer lifecycle.</li></ul><p>Authority Levels</p><p>The Handover Specialist is authorized to:</p><ul><li>Coordinate directly with customers regarding handover requirements and scheduling.</li><li>Request updates and action plans from internal departments relating to handover readiness.</li><li>Recommend postponement of handover where quality standards, documentation, or customer obligations have not been fulfilled.</li><li>Escalate customer complaints, quality concerns, and project delays to the After Sales Manager or Head of Sales or to the Developer directly.</li></ul><p><b>Key Performance Indicators (KPIs)</b></p><p>&middot; On-Time Handover Rate.</p><p>&middot; Customer Satisfaction Score (CSAT).</p><p>&middot; Number of Units Handed Over per Month.</p><p>&middot; Snag Closure Rate Prior to Handover.</p><p>&middot; Average Snag Resolution Time.</p><p>&middot; Customer Complaint Resolution Time.</p><p>&middot; Documentation Accuracy and Compliance Rate.</p><p>&middot; CRM Update Compliance.</p><p>&middot; Percentage of Units Handed Over with Zero Major Defects.</p><p>&middot; Post-Handover Customer Satisfaction Rating.</p><p><b>Qualifications</b></p><p>&middot; Bachelor's Degree in Business Administration, Real Estate, Property Management, Engineering, Customer Service, or a related field</p><p><b>Experience</b></p><p>&middot; Minimum 3&ndash;5 years of experience in customer service, property handover, after-sales, property management, real estate development, or related fields.</p><p>&middot; Experience within residential real estate developments is preferred.</p><p>&middot; Experience coordinating multiple stakeholders and managing customer-facing processes.</p><p>&middot; GCC/Oman real estate experience is an advantage.</p><p><b>Skills &amp; Competencies</b></p><p><b>Technical Skills</b></p><p>&middot; Understanding of residential property handover processes.</p><p>&middot; Knowledge of snagging and defect management procedures.</p><p>&middot; Familiarity with property sales documentation and customer records.</p><p>&middot; Proficiency in CRM systems and Microsoft Office applications.</p><p>&middot; Report preparation and tracking capabilities.</p><p><b>Soft Skills</b></p><p>&middot; Excellent customer service and relationship management skills.</p><p>&middot; Strong communication and interpersonal abilities.</p><p>&middot; Conflict resolution and complaint handling skills.</p><p>&middot; Attention to detail and problem-solving capability.</p><p>&middot; Strong organizational and coordination skills.</p><p>&middot; Ability to work under pressure and manage multiple priorities.</p><p><b>Personal Attributes</b></p><p>&middot; Professional and customer-focused attitude.</p><p>&middot; High level of integrity and accountability.</p><p>&middot; Proactive and solution-oriented mindset.</p><p>&middot; Ability to work collaboratively across departments.</p><p>&middot; Commitment to delivering exceptional customer experiences.</p><p><b>Language Requirements</b></p><p>&middot; English &ndash; Mandatory</p><p>&middot; Arabic &ndash; Preferred</p><p><b>Other Requirements</b></p><p>&middot; Valid driving license preferred</p><p>&middot; Professional appearance and customer-focused attitude</p><p>&middot; Ability to work at project site and coordinate with multiple stakeholders</p><p>Work Location: In person</p>

Handover Specialist/Coordinator

Anotech

<div>
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  <strong>
   Job Purpose:
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  Responsible for overseeing and managing all aspects of preparing all necessary laboratory equipment, Manuals and Operating Procedures, and ensuring the laboratory is available and fully operational for plant Start-up: personnel, equipment and adequate supply of chemicals and consumables. Reports directly to the Commissioning &amp; Start-up Methods Lead. The Laboratory Specialist shall develop and implement the permanent Laboratory Information Management System. They shall also ensure mentorship and training of the routine operation laboratory personne
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   l
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   Job Responsibilitie
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  s:
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  Commissioning and Start-up preparat
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   ionEnsure design meets all the operational and HSE requireme
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   ntsOrganize laboratory equipment reception and equipment storage. Follow-up on missing and downgraded equipment with Contractor and / or Vendor commissioning procedures, test plans, and system handover documentat
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   ionActively participate in the laboratory pre-commissioning and commissioning. Record punch items and follow-up on punch list clearance with the objective of ensuring the laboratory is available to support plant start
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   -upIdentify potentially required specific analyses which will not be possible on site, and elaborate means and procedures to perform those analyses (sub-contracting to third party laborator
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   iesReview and adjust (with equipment Vendor), calibration of all the laboratory equipm
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  ent
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  Commissioning and Start-up execu
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   tionSupervise Commissioning of all the laboratory equip
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   mentEnsures Laboratory is available and fully operational for plant start-up: personnel, equipment and adequate supplies of chemicals and consuma
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   blesImplement laboratory waste handling in line with site waste management philosophy validated by the HSE depart
  </li>
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   mentDuring early operation, supervising all laboratory work methods, test analyses, data interpretation, analysis of products quality, refrigerant and effluent w
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   asteDuring early operation, direct and co-ordinate all sampling and testing activities of laboratory, including determining methods of analysis, problem solving and troubleshooting upcoming is
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   suesHandover an established and fully operational laboratory facility to the routing laboratory opera
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   tionAssistance for closed loop start-up and monitoring of the fluid quality in
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   sideParticipate to commissioning activities: Network cleanliness monitoring during flushing operation (closed loops, chemical injection lines); lubricant or hydraulic fluids cleanliness anal
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   ysis
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   Qualifications And Experi
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   ence:
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   Master&rsquo;s Degree in Chemical or Petroleum Engin
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   eering15+ years&rsquo; experience in the Oil &amp; Gas industry with a full understanding of laboratory activities and procedures, expertise in laboratory discipline. Experience in projects with large onshore plants and LNG plants is
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   a plus5+ years in an LNG plant laboratory in a supervisory role in a multi-cultural envir
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   onmentTechnical Competencies: Production operations, Laboratory activities, Process operations, Regulations, Certifications, Commissioning and start-up of O&amp;G facilities, Safety of personnel and installations, Maintenance / Inspection, SIMOPS, Operational contract management, Construction, instal
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  lation
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CSU - Laboratory Specialist

Larsen & Toubro

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 <strong>
  Role Summary
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  <br/>
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 The HVAC Inspector is responsible for inspection, monitoring, and verification of HVAC systems installation, testing, and commissioning activities on offshore facilities, ensuring compliance with project specifications, applicable codes, standards, and safety requirements.
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  Key Responsibilities
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   Inspect HVAC installation activities including ducting, chillers, AHUs, FCUs, exhaust systems, pressurization units, and control systems
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   Verify materials, equipment, and installation as per approved drawings, specifications, and ITPs
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   Ensure compliance with international codes and standards
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   Review and witness testing &amp; commissioningactivities such as:
  </li>
  <ul>
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    Air balancing
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    Functional performance testing
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    Duct leakage testing
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    Noise and vibration checks
   </li>
  </ul>
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   Conduct inspection of fire and gas damper systems, smoke control, HVAC shutdowns, and emergency ventilation
  </li>
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   Monitor HVAC system integration with Fire &amp; Gas (F&amp;G), BMS, and ESD systems
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   Prepare and review inspection reports, NCRs, punch lists, and close-out documentation
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   Coordinate with construction, commissioning, QA/QC, and client teams
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   Participate in HAZID/HAZOP, walkdowns, and system handover
  </li>
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   Verify compliance with offshore safety rules and work permit systems
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   Support FAT/SAT and vendor inspections when required
  </li>
 </ul>
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HVAC Inspector

L&T Technology Services Ltd.

<div><div><div><div><h2 class="jobSectionHeader"><b>Sr.Engineer</b></h2>
LNT/-/1746065
<ul><li>PTD-Power Transmission &amp; Distribution - IC</li>
<li>Oman</li>
</ul></div><div><div><div><ul><li><div>Posted On 02 Jun 2026
</div></li><li><div>End Date 29 Nov 2026
</div></li><li><div>Required Experience 5 - 10 years</div></li></ul></div></div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Skills</b></h2>
</div><div><div><h4 class="jobSectionHeader"><b>Knowledge &amp; Posting Location</b></h4>
<div>Construction
</div></div><div><h4 class="jobSectionHeader"><b>Minimum Qualification</b></h4>
<div>Bachelor of Technology (BTech)</div></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>Job Description</b></h2>
</div><div><p>We are looking for a result-driven <b>Civil Engineer with 7&ndash;10 years of experience in EPC execution of Substation (AIS/GIS) and Overhead Transmission Line (OHL) projects</b>. The role involves end-to-end responsibility for <b>civil works execution, contractor management, cost control, and coordination with engineering, procurement, and construction teams</b> to deliver projects within schedule, budget, and quality standards.</p>
<ul><li>Lead execution of <b>civil works for EHV substations (AIS/GIS) and OHL projects</b> under EPC contracts.</li>
<li>Manage complete lifecycle: <b>site mobilization execution testing handover</b>.</li>
<li>Ensure alignment with <b>EPC schedule, deliverables, and client milestones</b>.</li>
<li>Manage <b>multiple subcontractors</b>for civil works:
<ul><li>Equipment foundations (Transformer, GIS/AIS structures)</li>
<li>Control room buildings</li>
<li>Switchyard structures, gantries</li>
<li>Tower foundations (pile/open foundations)</li>
<li>Roads, drainage, fencing</li>
</ul></li><li>Monitor contractor productivity, quality, and compliance.</li>
<li>Approve work methodologies, resource deployment, and progress.</li></ul></div></div></div>

Sr.Engineer

Confidential

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   Responsibilities
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   Lead the front-end engineering design, basic design, and detailed engineering of water and wastewater systems, including: Water Treatment Plants (WTP), Sewage Treatment Plants (STP), Effluent Treatment Plants (ETP), Thermal Systems (ZLD), Produced Water Treatment Packages
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   Perform and review key engineering calculations: Equipment sizing, Hydraulic flow and pressure drop analysis, Load calculations for foundations and support structures
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   Manage engineering milestones, deliverables, and interface management with clients, contractors, and vendors.
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   Support the development of sustainable and cost-efficient engineering solutions.
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   Review the Requests for Quotation (RFQs) and technical datasheets
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   Develop and review technical specifications compliant with industry standards and project requirements.
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   Conduct design / engineering validation and structural integrity assessments.
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   Approve detailed design documents, including:
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   General arrangement and piping drawings
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   Equipment layout and Piping Layout
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   Isometrics and fabrication drawings
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   Collaborate with design teams to ensure accuracy and alignment of project objectives.
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   Review and approve civil layout drawings and foundation designs.
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   Validate structural load calculations to ensure compatibility with mechanical components.
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   Coordinate closely with civil, structural, and architectural teams to maintain integration of multidisciplinary designs.
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   Participate in project kick-off meetings and vendor evaluations.
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   Provide technical clarifications and lead engineering discussions with contractors, consultants, and clients.
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   Review and approve vendor deliverables including datasheets, drawings, and calculations.
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   Contribute to project risk assessments including: Design Review, HAZOP (Hazard and Operability Study), SIL (Safety Integrity Level) assessments, 3D model reviews and value engineering workshops
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   Assist in component selection, vendor evaluation, and cost estimation activities.
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   Provide technical support during site installation, commissioning, and start-up phases.
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   Lead, mentor, and review work of process engineers, design engineers, and discipline leads.
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   Coordinate with external consultants, OEMs, and subcontractors.
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   Act as the key engineering interface with clients, authorities, and regulatory bodies.
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   Ensure all activities are conducted in alignment with the organization&rsquo;s QHSE (Quality, Health, Safety, and Environment) Management System.
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   Maintain accurate and up-to-date documentation for engineering deliverables and project records.
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   Support continuous improvement initiatives through feedback, audits, and lessons learned.
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   Requirements
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   A Bachelor&rsquo;s Degree in Chemical / Mechanical Engineering/Engineering from an accredited University.
  </li>
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   Master&rsquo;s degree or professional certification is an advantage
  </li>
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   The role involves end-to-end technical ownership&mdash;from concept and detailed design through construction support, commissioning, and handover&mdash;ensuring compliance with contractual, regulatory, and quality requirements.
  </li>
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   Review and approve process design basis, PFDs, P&amp;IDs, hydraulic calculations, equipment sizing, and technical specifications.
  </li>
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   Ensure compliance with
   <strong>
    local authority regulations (ADM, EWEC, ADDC, ADSSC)
   </strong>
   and international standards (ISO, AWWA, ASTM, IEC).
  </li>
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   Demonstrates strong analytical ability with a keen attention to detail.
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   Brings creativity and innovation to engineering problem-solving.
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   Works effectively in cross-functional teams and collaborative environments.
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   Skilled in planning, organizing, and prioritizing tasks to meet project deadlines.
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   Makes sound decisions under pressure and resolves technical issues efficiently.
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   Experience with EPC/EPCM project execution models
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   Demonstrate ability to manage, guide, and lead a team effectively.
  </li>
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   Minimum 12-18 years of experience in design and engineering
  </li>
  <li>
   Minimum
   <strong>
    5+ years in a lead or managerial engineering role
   </strong>
  </li>
 </ul>
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Engineering Lead

Thales

<div>
 Location: Ominvest - DIS, Oman
 <br/>
 <br/>
 Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
 <br/>
 <br/>
 Thales has been present in Oman for over 35 years and with over 135 employees to date, we are growing rapidly. Our new Airport site office and Muscat Grand Mall office highlight our ambition to increase local operational capabilities. In 2010 we supplied navigation systems to 5 airports, modernizing Oman&rsquo;s navigation surveillance capabilities and increasing flight safety. An increase in air traffic growth has led to crucial need for modernisation of Oman&rsquo;s transport infrastructure, Thales is providing security solutions for Oman&rsquo;s largest infrastructure project, Muscat International Airport and for Salalah Airport in Oman&rsquo;s second largest city.
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 <br/>
 Strategic Sales &amp; Stakeholder Engagement
 <br/>
 <br/>
 Role summary
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 As Government Account Manager for Oman, you will lead the capture and development of strategic opportunities across government entities, from early positioning through bid execution and contract award. You will manage complex sales cycles, build trusted relationships with senior decision-makers, and coordinate internal teams and partners to deliver compliant, competitive proposals and sustainable account growth.
 <br/>
 <br/>
 <strong>
  Work Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree (or equivalent experience).
  </li>
  <li>
   5&ndash;10 years of experience in solution sales, preferably in B2G (government) environments.
  </li>
  <li>
   Experience managing complex tenders and long sales cycles, including governance and stakeholder management.
  </li>
  <li>
   Fluent in Arabic and English (spoken and written).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Knowledge of biometrics, digital identity, and/or secure credential solutions (eID, border control, IAM).
  </li>
  <li>
   Strong understanding of government procurement and tender processes in Oman and GCC.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Define and execute account and capture plans for priority government opportunities in Oman.
  </li>
  <li>
   Develop and grow relationships across ministries, authorities, and national programs, acting as the main point of contact.
  </li>
  <li>
   Engage, influence, and maintain trusted relationships with senior stakeholders to shape requirements and position Thales&rsquo; value proposition.
  </li>
  <li>
   Build and manage a qualified pipeline, ensuring accurate forecasting, governance, and timely closure of opportunities.
  </li>
  <li>
   Deliver assigned sales targets (order intake, revenue and margin) , tracking performance and implementing actions to achieve or exceed objectives.
  </li>
  <li>
   Coordinate internal experts and partners to deliver high-quality bids and proposals, supporting negotiations through to contract award and handover.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
</div>


Sales Manager

PSA BDP

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that all documentation is completed neatly, professionally, accurately and error-free with all current information in proper order and within corporate standards for timelines.
  </li>
  <li>
   Close all files within four working days from action date ensuring compliance to all customer requirements, consignee letter of transmittal standard instructions, letter of credit requirements and/or order specific instructions.
  </li>
  <li>
   Complete final inspection for accuracy of all bills of lading received for closing.
  </li>
  <li>
   Ensure that documents are distributed to all necessary parties within four working days from action date.
  </li>
  <li>
   Ensure billings of all closed shipments are billed within four workdays from action.
  </li>
  <li>
   Prepare and double-check BDP invoices, ensuring that all charges are correct.
  </li>
  <li>
   Participate in cross training and learn the processes of other members of the facility so that you are able to cover their responsibilities in case of illness, vacation or during times of peak workload.
  </li>
  <li>
   Ensure you understand and adhere to all customer requirements and operating standards.
  </li>
  <li>
   Document, maintain and update work processes/procedures as they relate to each customer account.
  </li>
  <li>
   Notify team coordinator if needed information is not being provided in time.
  </li>
  <li>
   Regular communication with operations and RSC/GSC personnel on obstacles preventing timely bill and close.
  </li>
  <li>
   Air / Ocean / Truck
   <br/>
   <br/>
  </li>
 </ul>
 Job Requirements
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 ∙ +3 years of detailed experience of logistics and forwarding operations/regulations and documentation
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 ∙ Preferable a professional degree by a licensed educational institution specialized in logistics and forwarding.
 <br/>
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 ∙ Computer literacy with Microsoft Software applications and /or other market leading software applications.
</div>


Documentation Specialist

Explore 15+ Handover specialist coordinator in Oman this June. Find roles across top companies and apply now to boost your career.