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hardware software engineer

Qsas | A PIF Company

<div>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 QSAS is seeking an experienced Engineer to design and create functional, beautiful, and sustainable work. In this role, you will contribute to and translate creative concepts into realistic, reliable, and efficient executions.
 <br/>
 <br/>
 The ideal candidate has both a wide and deep knowledge of software and hardware but does not stop there. We are looking for someone who is creatively minded and experiments with immersive entertainment experiences. The Hardware/Software Engineer will be responsible for designing, developing, and integrating hardware and software solutions that drive QSAS&rsquo;s entertainment-focused experiences. This role involves creating innovative, high-performance systems that seamlessly blend hardware and software components to deliver immersive and engaging user experiences. The Engineer will work closely with multidisciplinary teams to ensure that all technical aspects align with the company&rsquo;s creative and strategic goals.
 <br/>
 <br/>
 This is a mid-level role and requires proficiency in high performance programming languages such as C/C++ and Rust, but also scripting languages such as Python and JavaScript. The candidate should also have experience with hardware design tools and methodologies, including PCB design and embedded systems.
 <br/>
 <br/>
 This role is integral to developing the QSAS&rsquo;s next-generation entertainment experiences, combining cutting-edge hardware and software to create groundbreaking experiences. The successful candidate will bring a passion for technology and creativity, along with technical expertise to realize ambitious projects.
 <br/>
 <br/>
 <strong>
  Core Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Experience Development and Design:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Design and develop hardware and software systems that enable and enhance the user experience for entertainment products.
  </li>
  <li>
   Integrate hardware components such as sensors, controllers, and display technologies to create custom solutions.
  </li>
  <li>
   Collaborate with designers and creative teams to ensure that the technical implementation supports and enhances the creative vision.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technology Research And Audience Experience Behavior
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Stay current with the latest advancements in hardware and software technologies, tools, and methodologies.
  </li>
  <li>
   Conduct research and experimentation to explore new ways of integrating hardware and software to achieve innovative product features and functionalities.
  </li>
  <li>
   Prototype and evaluate emerging technologies to assess their potential application in future products.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Collaboration And Brand Alignment
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work closely with cross-functional teams, including designers, artists, and product managers, to ensure that hardware and software solutions align with the overall brand and product vision.
  </li>
  <li>
   Communicate technical details and concepts to non-technical stakeholders to facilitate collaboration and ensure alignment with project goals.
  </li>
  <li>
   Partner with external technology providers and vendors to source and integrate third-party hardware and software components.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Minimum Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s or Master&rsquo;s degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field.
 <br/>
 <br/>
 <strong>
  Years &amp; Nature Of Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 4-6 years of hands-on experience in hardware and software engineering, preferably in the entertainment or creative technology industry.
  </li>
  <li>
   Experience leading projects from concept to deployment, with a demonstrated ability to manage complex systems integration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hardware Design &amp; Development: Expertise in designing, prototyping, and developing hardware systems, including experience with sensors, microcontrollers, and embedded systems.
  </li>
  <li>
   Software Development: Proficiency in software development, including experience with low-level programming, firmware development, and software-hardware integration.
  </li>
  <li>
   Systems Integration: Strong understanding of how to integrate hardware and software components to create cohesive and high-performance systems.
  </li>
  <li>
   Prototyping &amp; Experimentation: Ability to rapidly prototype and experiment with new technologies, iterating on designs based on testing and feedback.
  </li>
  <li>
   Performance Optimization: Experience optimizing hardware and software systems for performance, reliability, and scalability.
  </li>
  <li>
   Cross-Platform Development: Knowledge of developing systems that work across multiple platforms, including PC, mobile, and embedded devices.
  </li>
  <li>
   Technical Collaboration: Ability to work effectively with cross-functional teams, translating creative and design requirements into technical specifications and solutions.)
  </li>
 </ul>
</div>


Hardware/Software Engineer

Hosuk Travel

<div><p>Hosuk Travels, a customer-focused travel management company in <b>Riyadh</b>, is seeking a skilled and dependable <b>IT Support Engineer</b> to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
<p>At <b>Hosuk Travels</b> in Riyadh, the <b>IT Support Engineer</b> plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</p></div>

IT Support Engineer

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS&trade; software-based audio, video and control Ecosystem.
 <br/>
 <br/>
 By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.
 <br/>
 <br/>
 To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:
 <br/>
 <br/>
 <strong>
  Applications Engineer Saudi Arabia (m/f/d)
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms. The focus of your work is in the following areas:
 <br/>
 <br/>
 <ul>
  <li>
   Provide applications support and QSC Training content to the MEA market.
  </li>
  <li>
   Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.
  </li>
  <li>
   Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.
  </li>
  <li>
   Track and monitor system issues through to resolution, within agreed time limits.
  </li>
  <li>
   Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).
  </li>
  <li>
   Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.
  </li>
  <li>
   Manage the follow up procedure to ensure systems are fully functional after troubleshooting.
  </li>
  <li>
   Document technical knowledge in the form of notes and manuals.
  </li>
  <li>
   Maintain and build an excellent relationship with customers and end users.
  </li>
  <li>
   In conjunction with the product development teams participate in market research, competitor and customer surveys.
  </li>
  <li>
   Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.
  </li>
  <li>
   Attend industry training and develop relevant knowledge and skills to enhance performance.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Your profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education to degree level or qualification in industry relevant field such as sound engineering
  </li>
  <li>
   Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role
  </li>
  <li>
   Strong experience in supporting audio visual or IT infrastructure services is key
  </li>
  <li>
   Commercially astute with the ability to understand a complex sales process
  </li>
  <li>
   Proven expertise managing complex systems within a corporate AV/IT environment
  </li>
  <li>
   Supported products and services NOT exclusively based on hardware
  </li>
  <li>
   Supported products and services to Tier 1 integrators and end users
  </li>
  <li>
   Capable of working with Visio and Autocad, as well as EASE Focus/Address.
  </li>
  <li>
   Well organised to manage conflicting priorities
  </li>
  <li>
   Excellent problem-solving skills individually and as part of a team
  </li>
  <li>
   Strong people management and leadership skills
  </li>
  <li>
   Confident and engaging presentation skills
  </li>
  <li>
   Excellent communication skills &ndash; with the ability to translate technical information for all types of audiences
  </li>
  <li>
   Excellent communication skills (both verbal and written)
  </li>
  <li>
   Fluent English language skills (both verbal and written)
  </li>
  <li>
   Fluent Arabic language skills (both verbal and written) would be an additional benefit
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A varied task in an internationally very successful company
  </li>
  <li>
   The opportunity to actively shape a global company
  </li>
  <li>
   An attractive salary package
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Have we aroused your interest?
 </strong>
 We look forward to receiving your application!
</div>


Applications Engineer Saudi Arabia

<div>Overview:
<p>
QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS&trade; software-based audio, video and control Ecosystem.</p><p>
By joining QSC, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.</p><div><br>
To strengthen our MEA team in Saudi Arabia, we are looking for a full-time:</div><div></div><div><b><br>
Applications Engineer Saudi Arabia (m/f/d)</b></div>
Responsibilities:
<div>
In the role of Applications Engineer, your role is to support and deliver the highest quality technical support to the MEA systems integrators, consultants and end users. Providing hardware and software application support as well as supporting the team in delivering the training curriculum for Qsys and other specialist QSC platforms. The focus of your work is in the following areas:</div><br>
<div></div><ul><li>
Provide applications support and QSC Training content to the MEA market.</li><li>
Ensure the highest level of customer experience whilst identifying solutions to software and hardware issues.</li><li>
Diagnose and troubleshoot technical issues, including programming, commissioning and network configuration.</li><li>
Track and monitor system issues through to resolution, within agreed time limits.</li><li>
Properly escalate unresolved issues to appropriate internal teams (e.g. product managers).</li><li>
Provide prompt and accurate feedback to customers whilst ensuring all issues are logged and accordingly.</li><li>
Manage the follow up procedure to ensure systems are fully functional after troubleshooting.</li><li>
Document technical knowledge in the form of notes and manuals.</li><li>
Maintain and build an excellent relationship with customers and end users.</li><li>
In conjunction with the product development teams participate in market research, competitor and customer surveys.</li><li>
Liaise and attend meetings with other company functions necessary to perform duties and aid business and organisational development.</li><li>
Attend industry training and develop relevant knowledge and skills to enhance performance.</li></ul><br>
<div></div>
Qualifications:
<div><b>
Your profile</b></div><br>
<div></div><ul><li>
Education to degree level or qualification in industry relevant field such as sound engineering</li><li>
Proven work experience as a Technical Support Engineer, installation Engineer, Commissioning Technician or similar role</li><li>
Strong experience in supporting audio visual or IT infrastructure services is key</li><li>
Commercially astute with the ability to understand a complex sales process</li><li>
Proven expertise managing complex systems within a corporate AV/IT environment</li><li>
Supported products and services NOT exclusively based on hardware</li><li>
Supported products and services to Tier 1 integrators and end users</li><li>
Capable of working with Visio and Autocad, as well as EASE Focus/Address.</li><li>
Well organised to manage conflicting priorities
</li><li>Excellent problem-solving skills individually and as part of a team</li><li>
Strong people management and leadership skills</li><li>
Confident and engaging presentation skills</li><li>
Excellent communication skills &ndash; with the ability to translate technical information for all types of audiences</li><li>
Excellent communication skills (both verbal and written)</li><li>
Fluent English language skills (both verbal and written)</li><li>
Fluent Arabic language skills (both verbal and written) would be an additional benefit</li></ul><div></div><div><b><br>
We offer</b></div><ul><li>
A varied task in an internationally very successful company</li><li>
The opportunity to actively shape a global company</li><li>
An attractive salary package</li></ul><div></div><div><b><br>
Have we aroused your interest? </b>We look forward to receiving your application!</div></div>

3M DATA

<div>
 <p>
  Job Title: Help Desk Specialist (2 Positions)
 </p>
 <p>
  <br/>
 </p>
 <p>
  Location: Riyadh, Saudi Arabia
 </p>
 <p>
  Company: 3M DATA
 </p>
 <p>
  Type: Full-Time
 </p>
 <p>
  Preference: Saudi Nationals Preferred
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About 3M DATA
  </strong>
 </p>
 <p>
  3M DATA is a leading Saudi technology systems integrator delivering secure, scalable, and innovative digital infrastructure solutions across networking, cloud, cybersecurity, and enterprise IT services. We support government, enterprise, financial institutions, and mega-projects across the Kingdom with mission-critical technology operations aligned with Vision 2030.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are hiring two full-time Help Desk Resident Engineers to provide proactive end-user support, technical troubleshooting, and operational assistance within our client&rsquo;s environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  The Help Desk Engineer will act as the primary support contact for end users, ensuring seamless operation of IT systems, applications, hardware, and cloud services. The role requires strong problem solving abilities, excellent communication skills, and adherence to ITIL-based processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <strong>
   End-User &amp; Cloud Support
  </strong>
 </p>
 <p>
  &bull;	Respond to user inquiries and resolve basic IT issues, escalate advanced or recurring incidents.
 </p>
 <p>
  &bull;	Assist users with daily tasks, onboarding, initial training, and access management.
 </p>
 <p>
  &bull;	Monitor cloud platform and system health dashboards, responding to alerts.
 </p>
 <p>
  &bull;	Document and escalate recurring issues to upper support teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Software Installation &amp; System Setup
  </strong>
 </p>
 <p>
  &bull;	Install and configure Microsoft Office applications (Word, Excel, Outlook).
 </p>
 <p>
  &bull;	Configure email accounts and troubleshoot Outlook-related errors.
 </p>
 <p>
  &bull;	Install, upgrade, and configure Windows operating systems, policies, security patches, and standard applications.
 </p>
 <p>
  &bull;	Build and maintain standard OS images for PCs and laptops.
 </p>
 <p>
  &bull;	Install additional approved applications as requested by users.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   First-Level Software Troubleshooting
  </strong>
 </p>
 <p>
  &bull;	Resolve Microsoft Office issues including configuration, repair, and reinstallation.
 </p>
 <p>
  &bull;	Handle login/authentication failures by adjusting OS settings or repairing configurations.
 </p>
 <p>
  &bull;	Fix browsing issues and restore browser settings and plugins.
 </p>
 <p>
  &bull;	Perform antivirus definition updates, repairs, and basic malware removal.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hardware Installation &amp; Support
  </strong>
 </p>
 <p>
  &bull;	Deploy and configure new PCs, laptops, thin clients, docking stations, support IT asset relocations.
 </p>
 <p>
  &bull;	Conduct device checks and recommend replacements.
 </p>
 <p>
  &bull;	Install and configure printers, scanners, and drivers; replace printer ink.
 </p>
 <p>
  &bull;	Diagnose and resolve basic hardware faults and peripheral issues.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   General IT Support Activities
  </strong>
 </p>
 <p>
  &bull;	Conduct workplace surveys covering assets, applications, and user environments.
 </p>
 <p>
  &bull;	Follow ITIL policies and procedures for incident, request, and change management.
 </p>
 <p>
  &bull;	Prepare reports on support calls, tickets, and recurring problems.
 </p>
 <p>
  &bull;	Provide VIP support to senior executives.
 </p>
 <p>
  &bull;	Troubleshoot basic network, connectivity, and server access issues.
 </p>
 <p>
  &bull;	Install and configure OS and day-to-day software packages.
 </p>
 <p>
  &bull;	Perform data backup and disaster recovery support.
 </p>
 <p>
  &bull;	Maintain complete hardware and software inventory documentation.
 </p>
 <p>
  &bull;	Replace faulty components and escalate advanced hardware issues when required.
 </p>
 <p>
  &bull;	Apply OS disk partitioning knowledge including NTFS/FAT.
 </p>
 <p>
  &bull;	Support printers, peripherals, and related devices.
 </p>
 <p>
  &bull;	Participate in technical tasks and support activities for ongoing IT projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Skills
  </strong>
 </p>
 <p>
  &bull;	Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.
 </p>
 <p>
  &bull;	ITIL V4 Foundation certification.
 </p>
 <p>
  &bull;	Experience in desktop troubleshooting (hardware &amp; software).
 </p>
 <p>
  &bull;	Experience supporting cloud-based environments (e.g., Microsoft 365, Azure, AWS).
 </p>
 <p>
  &bull;	Associate-level certification on any public cloud is preferred.
 </p>
 <p>
  &bull;	Fluent in Arabic and English (spoken and written).
 </p>
 <p>
  &bull;	Strong customer service, communication, and problem-solving skills.
 </p>
 <p>
  &bull;	Ability to work onsite, independently, and in a fast-paced support environment.
 </p>
 <p>
  &bull;	Saudi Nationals strongly preferred.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Apply Now
  </strong>
 </p>
 <p>
  Are you passionate about cutting-edge technology and ready to shape the digital future of Saudi Arabia?
 </p>
 <p>
  <strong>
   &nbsp;
  </strong>
 </p>
 <p>
  <strong>
   Send your CV to:
  </strong>
  <strong>
   careers@3mdata.tech
  </strong>
 </p>
 <p>
  Join us and be part of a team building the next generation of secure digital infrastructure in the Middle East.
 </p>
</div>


Help Desk Specialist

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Super Micro Computer, Inc.

<div><div><p>(Sr.) Service Engineer</p><p></p><div><br>
</div></div><p><b>Date: </b>Dec 23, 2025
</p><p><b>Location:</b> Saudi Arabia - Riyadh
</p><p><b>Company: </b>Super Micro Computer
</p><div><div><div><div><div><b>Job Req ID: 27980</b></div>
</div></div><div></div><div><div><div><b>About Supermicro:</b></div>
</div><div><div>
Supermicro&reg; is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are amongst the fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer many new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us to drive accelerated growth and technology-led innovation in the global marketplace.</div></div></div><div><div><div><b>
Job Summary:</b></div>
</div><div><div>
We are seeking an experienced and technically skilled (Sr.) Service Engineer to join our Global Service Team. This hands-on role is based in Saudi Arabia, Riyadh and focuses on post-sales support, including field-based troubleshooting, maintenance, and system repairs at customer sites. The ideal candidate has a strong background in server and enterprise hardware support, exceptional diagnostic capabilities, and the ability to lead service excellence efforts across global customer engagements.</div></div></div><div><div><div><b>
Essential Duties and Responsibilities:</b></div>
</div><div><div><div><div><div><div><ul><li>Perform advanced on-site and remote diagnostics, troubleshooting, and repair of Supermicro servers and systems.</li>
<li>Lead preventive maintenance efforts and ensure adherence to SLA commitments and repair cycle times.</li>
<li>Serve as escalation point for complex technical issues and manage them professionally and efficiently.</li>
<li>Provide Level 2 support to channel partners, including resellers and distributors.</li>
<li>Support enterprise solutions, including GPU systems, networking, firmware/BIOS, and cable management.</li>
<li>Collaborate with TAMs, Service Managers, and Product Managers to develop service programs.</li>
<li>Train new service engineers and customers on hardware and support procedures.</li>
<li>Conduct lab-based simulations and tests to replicate and resolve field issues.</li>
<li>Manage service tickets using Supermicro&rsquo;s Service Portal, ensuring timely and high-quality resolution.</li>
<li>Document fault triage, develop knowledge base content, and contribute to training materials.</li>
<li>Present technical findings and reports as needed.</li>
</ul></div></div><br>
</div></div></div></div></div><div><div><div><b>Qualifications:</b></div>
</div><div><div><div><div><div><div><ul><li>Bachelor&rsquo;s degree in Computer Science, Electrical/Computer Engineering, or related field; equivalent experience or military background also considered.</li>
<li>5+ years of experience supporting and maintaining complex server, storage, and networking environments.</li>
<li>Deep technical knowledge of GPU platforms, BIOS/UEFI, storage protocols (SAS/iSCSI), Layer 3 switches, routers, and firmware configurations.</li>
<li>Proven field experience in break/fix support, with an emphasis on customer interaction and service delivery.</li>
<li>Familiar with both Windows and Linux operating environments; certifications are a plus.</li>
<li>Strong troubleshooting skills, including hardware diagnostics and software-related issue analysis.</li>
<li>Proficiency with BMC tools such as SMC IPMICFG and SUM (or equivalent like iLO/iDRAC).</li>
<li>Excellent communication, time management, and multitasking skills.</li>
<li>Ability to manage multiple cross-functional projects in a dynamic and fast-paced environment.</li>
<li>Capable of lifting up to 50 lbs and standing for extended periods.</li>
<li>Capable of speaking and writing both English and Arabic languages.</li>
<li>Familiarity with basic Linux navigation is required.</li>
<li>Maintain flexibility for shift work, weekends, and holidays, based on business needs.</li>
</ul></div></div><br>
</div></div></div></div></div><div><div><div><b>EEO Statement</b></div>
</div><div><div>
Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.</div></div></div></div></div></div><p></p>

(Sr.) Service Engineer

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(Sr.) Service Engineer