customer solutions manager Jobs in Islamabad Pakistan

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digital marketing - team lead Jobs in Islamabad Pakistan

digital marketing - team lead

digital marketing manager Jobs in Islamabad Pakistan

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digital media manager

head of customer service operations digital brand mena

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
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 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
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 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
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 </ul>
 
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 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
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 </ul>
 
 &nbsp;
 
 <ul>
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 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
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 </ul>
 
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 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
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 &nbsp;
 
 
 
 About the Role
 
 
 
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 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
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 What you will be doing
 
 
 
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 <ul>
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 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
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 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
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 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
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 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
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 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
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 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
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 </ul>
 
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 What we are looking for
 
 
 
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 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
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 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
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 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
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 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
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 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
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 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
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 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
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 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
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 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
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 </ul>
 
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 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
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 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
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 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

Walee Technologies

Job Title: Head of Brand- Hakeem Easy Finance (Sr. Manager Brand) Department: Marketing Reporting Line: CEO Location: IslamabadRole OverviewWe are seeking a strategic and innovative Head of Brand to lead the development, positioning, and growth of Hakeem &ndash; Easy Finance, a fintech-driven, Shariah Compliant, non-banking financial service specializing in nano financing solutions. This role will be central to building Hakeem&rsquo;s brand identity, ensuring consistent and impactful communication, and driving marketing initiatives that strengthen trust and visibility among underserved and underbanked communities.The ideal candidate will own Hakeem&rsquo;s brand and communication strategy, collaborate with cross-functional teams, manage integrated marketing campaigns, and establish governance frameworks to ensure consistency across all channels. This position requires a deep understanding of marketing as a brand function, financial services communication, and fintech branding strategies.Key Responsibilities:<ul><li>Brand Positioning &amp; Identity: Build and evolve Hakeem&rsquo;s brand identity, ensuring it reflects trust, safety, and financial empowerment.</li><li>Marketing Strategy: Develop and implement integrated marketing and communication strategies to promote Hakeem&rsquo;s services (Nano Financing, BNPL, Earned Wage Access, Invoice Factoring).</li><li>Campaign Leadership: Lead multi-channel marketing campaigns (digital, offline, PR, community engagement) to drive customer acquisition and brand loyalty.</li><li>Communication &amp; PR: Manage all external communication, media relations, and thought leadership initiatives to position Hakeem as a leading fintech brand.</li><li>Stakeholder Collaboration: Partner with internal teams (Product, Sales, Customer Experience) to design and execute brand-aligned marketing strategies.</li><li>Governance &amp; Standardisation: Establish communication guidelines, governance frameworks, and brand standards across all touchpoints.</li><li>Performance Tracking: Monitor campaign impact, track KPIs, analyze marketing effectiveness, and report insights to leadership.</li><li>Budget Oversight: Manage marketing and communication budgets effectively, ensuring ROI and resource optimization.</li><li>Crisis Communication: Lead internal and external communication during sensitive issues or crises to safeguard brand reputation.</li></ul>Requirements<ul><li>5+ years in brand management, marketing, or communications, ideally within fintech, banking, or financial services.</li><li>Strong knowledge of brand strategy, integrated marketing, and financial sector communication.</li><li>Excellent communication, storytelling, and strategic thinking with execution capability.</li><li>Established media and digital ecosystem networks are a plus.</li><li>Degree in Marketing, Communications, Business, or a related field.</li><li>Strategic yet hands-on, with the ability to adapt messaging for diverse customer groups in underserved markets.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Please mention your current Gross Salary &amp; benefits</li><li>Please mention your expected salary</li></ul>Experience:<ul><li>Brand: 5 years (Preferred)</li></ul>Work Location: In person

Brand Manager- Hakeem Easy Finance

AlHaadi Mobilya (SMC-PVT) Ltd

Company: Enza Home (Yata&#351; Group) Location: Islamabad, Pakistan Position Type: Full-Time &ndash; Senior Leadership RoleAbout Enza HomeEnza Home is an internationally recognized furniture and lifestyle brand under Yata&#351; Group. Known for contemporary designs, innovative concepts, and high-quality home solutions, Enza Home continues to expand its footprint in Pakistan. We are seeking a dynamic and strategic Head of Sales for our Islamabad region to drive business growth and enhance customer experience.Role OverviewThe Head of Sales &ndash; Islamabad will be responsible for leading and managing the sales operations of Enza Home showrooms within the Islamabad region. This role involves strategic planning, team leadership, achieving revenue targets, execution of sales campaigns, and ensuring exceptional customer service aligned with the brand&rsquo;s global standards.Key ResponsibilitiesSales Strategy &amp; Execution<ul><li>Develop and implement regional sales strategies to achieve monthly, quarterly, and annual revenue targets.</li><li>Drive sales performance through effective planning, forecasting, and market analysis.</li><li>Identify new business opportunities, partnerships, and customer segments.</li></ul>Team Leadership &amp; Performance Management<ul><li>Lead, mentor, and motivate the sales team to ensure high productivity and professionalism.</li><li>Conduct regular training sessions on product knowledge, selling techniques, and customer engagement.</li><li>Set individual KPIs and conduct performance evaluations.</li></ul>Customer Experience &amp; Store Operations<ul><li>Ensure the highest level of customer satisfaction across all Islamabad showrooms.</li><li>Monitor in-store merchandising, display standards, and brand guidelines.</li><li>Manage escalation of customer issues and ensure timely resolution.</li></ul>Market Intelligence &amp; Competitor Analysis<ul><li>Track market trends, competitor activities, pricing strategies, and customer preferences.</li><li>Provide insights to management and suggest improvements or strategic adjustments.</li></ul>Reporting &amp; Coordination<ul><li>Prepare weekly and monthly sales reports for senior management.</li><li>Collaborate with marketing, supply chain, and operations teams to ensure smooth execution of sales initiatives.</li><li>Coordinate with HQ on promotions, product launches, and inventory planning.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or relevant field (MBA preferred).</li><li>Minimum 5&ndash;8 years of sales experience, including 3+ years in a leadership role; furniture or retail industry experience is a strong advantage.</li><li>Strong leadership, communication, and negotiation skills.</li><li>Proven track record of achieving sales targets.</li><li>Excellent customer service orientation and team management abilities.</li><li>Proficiency in MS Office; familiarity with CRM tools is a plus.</li></ul>Key Competencies<ul><li>Strategic Thinking</li><li>Team Leadership</li><li>Sales Forecasting &amp; Planning</li><li>Customer Relationship Management</li><li>Problem-Solving</li><li>Performance Optimization</li><li>Market Awareness</li></ul>What We Offer<ul><li>Competitive salary &amp; performance-based incentives</li><li>Opportunity to work with a globally recognized brand</li><li>Professional growth and leadership development</li><li>Dynamic, collaborative, and modern work environment</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Head of Sales

Job Title: Head of Sales &ndash; IslamabadDepartment: Sales &amp; Business Development Location: Islamabad Company: Enza HomeJob Summary:The Head of Sales will lead and manage all sales operations for Enza Home in Islamabad. This role is responsible for driving revenue growth, achieving sales targets, developing sales strategies, managing the showroom team, and ensuring exceptional customer experience aligned with Enza Home&rsquo;s brand standards.Key Responsibilities:Sales Leadership &amp; Strategy<ul><li>Develop and implement effective sales strategies to achieve monthly and annual sales targets.</li><li>Analyze market trends, competitor activities, and customer insights to identify growth opportunities.</li><li>Lead promotional activities, campaigns, and sales initiatives to boost revenue.</li></ul>Team Management<ul><li>Supervise, train, and motivate the showroom sales team to ensure high performance.</li><li>Conduct regular coaching sessions and performance evaluations.</li><li>Ensure staff maintain professional conduct and follow company policies.</li></ul>Customer Experience &amp; Relationship Building<ul><li>Ensure exceptional customer service and a premium showroom experience.</li><li>Handle high-value clients and resolve escalated customer concerns.</li><li>Build and maintain relationships with key customers, architects, designers, and corporate clients.</li></ul>Operational Management<ul><li>Oversee daily operations of the showroom ensuring smooth functioning.</li><li>Maintain inventory accuracy and coordinate with the warehouse for timely stock availability.</li><li>Ensure visual merchandising and store presentation comply with brand guidelines.</li></ul>Reporting &amp; Analysis<ul><li>Monitor sales KPIs and prepare weekly/monthly sales reports.</li><li>Track individual and team performance, highlighting key achievements and areas of improvement.</li><li>Forecast sales and plan resource requirements accordingly.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Sales, or a related field (Master&rsquo;s preferred).</li><li>5&ndash;7 years of sales experience, preferably in retail, furniture, or lifestyle brands.</li><li>Proven experience in managing a sales team and achieving targets.</li><li>Strong interpersonal, communication, and negotiation skills.</li><li>Result-oriented with excellent leadership capabilities.</li><li>Ability to work in a fast-paced, premium retail environment.</li></ul>Skills &amp; Competencies:<ul><li>Sales planning and strategy</li><li>Team leadership</li><li>Customer relationship management</li><li>Market analysis</li><li>Problem-solving</li><li>Communication &amp; presentation skills</li><li>Retail operations knowledge</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

PMCL-JAZZ (Formerly known as Mobilink)

<div>Grade Level: L4
Location: Islamabad
Last Date to Apply: December 10th 2025
What is Stream Head Finance Operations?
Stream head finance operations is responsible for leading and managing finance operational processes to ensure accuracy, efficiency, compliance, and strong internal controls. This role oversees end-to-end finance service delivery including accounts payable, order to cash, record to report, financial operations systems, and shared services governance. The position ensures high-quality service delivery, continuous process improvement and alignment with organizational objectives.
What does Stream Head Finance Operations do?<ul>
<li>
Lead finance operations (AP, O2C and R2R).</li>
<li>Ensure timely month-end closure, reconciliations, and compliance with IFRS and internal policies.</li>
<li>Strengthen internal controls, governance, SOPs, SLAs, and KPIs.</li>
<li>Drive process improvements, automation, and ERP optimization.</li>
<li>Lead and mentor the finance operations team.</li>
<li>Collaborate with business units, auditors, and key stakeholders.</li>
<li>Report performance metrics and resolve operational issues promptly..</li>
</ul>
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
What are we looking for?
Requirements<ul>
<li>
Chartered Accountant (ACA, ACCA, ICAEW).</li>
<li>10+ years of finance operations experience, including 5+ years in leadership roles.</li>
<li>Strong understanding of financial processes, IFRS, internal controls, and ERP systems (Oracle/SAP).</li>
<li>Demonstrated leadership, team management and interpersonal skills.</li>
<li>Must be business acumen.</li>
</ul>
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Stream Head Finance Operations

JazzCash

<div>Title: Stream Head Digital Marketing 
Grade: L3 
Location: Islamabad 
Last Date to Apply: 5th December 2025 
What is Stream Head Digital Marketing
The Stream Head Digital Marketingis responsible for managing App base growth, performance marketing, customer life cycle, and analytics for the Fintech business and all products in the portfolio. Manage all segments by designing, testing, executing, analyzing and scaling consumer campaigns to manage acquisition, retention and engagement on omni-channel touchpoints in extensive collaboration with product, sales, customer value management, marketing, compliance and technology teams. The position is responsible for strategy execution of commercial concerns for JazzCash.
The role reports directly to the Head of Growth.
What does Stream Head Digital Marketing do?<ul><li>Execute complete 1-3 year commercial and growth strategy for JazzCash</li><li>Manage all digital media campaigns and spend in-sync with external agencies.</li><li>Forecast and analyze trends and numbers of customer acquisition, churn, rejoiners etc. and develop plans to scale accordingly.</li><li>Leverage data and analytics to improve quality customers targeting, conversion to onboarded customers, engagement (usage uplift and diversification) and retention</li><li>Maximize and deliver end to end customer lifecycle starting from customer targeting, on boarding, engagement, retention and deactivation for all product portfolio</li><li>Work closely with the cross-functional teams and ensure compliance with project related requirements, quality standards and timelines</li><li>Conduct weekly and monthly meetings with teams for project status updates and resolution of escalated issues</li><li>Alter and scale up successful activities, evaluate results of prior day/week campaigns as well as manage customer life cycle and consumer campaigns</li><li>Identify new segments for JazzCash in line with the strategy and collaborate with channels team for making products available at all channels</li><li>Collaborate with related departments to design segmented campaigns with cross-selling, up-selling and bundling opportunities to ensure higher usage/activity levels</li><li>Adhere to all regulatory requirements from both the Central Bank and Telecom regulator.</li><li>Engages with multi-functional teams for special assignments and ensures timely achievement of set goals.</li></ul> 
JazzCash is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees
Requirements
What are we looking for and what does it require to be Stream Head Digital Marketing?<ul><li>Masters/Bachelors degree in Management/Business/Marketing</li><li>3-5 years of relevant experience in growth / analytics role</li><li>Managing Performance Marketing/CLM/Growth/Segments in the Fintech/Telco/Banking/FMCG industry</li><li>Significant experience in product growth, digital and performance marketing</li><li>Detailed knowledge of digital economy and comprehensive knowledge of product growth</li><li>Expert knowledge of budgeting and planning</li><li>Strong communicator with the ability to negotiate and solve problems</li><li>Proven track record of strong analytical and decision-making skills</li></ul>
Benefits
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 52 million customers for the better.
Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.</div>

Stream Head Digital Marketing

El Momento Restaurant Lahore

We are looking for a creative and proactive Social Media Executive to manage our digital presence, create engaging content, and support the Marketing Head in executing overall digital strategies. The ideal candidate should be skilled in content creation, trend research, analytics, and community engagement.Key ResponsibilitiesAssist the Marketing Head in planning and executing marketing strategies and digital campaigns.Manage and grow company social media accounts (Instagram, Facebook, TikTok, LinkedIn, YouTube, etc.).Create engaging posts, captions, stories, and reels aligned with brand identity.Coordinate with the design and video team to plan and execute monthly content calendars.Monitor trends and implement fresh ideas to increase engagement and reach.Respond to comments, messages, and community queries professionally and promptly.Track and analyze performance metrics using insights and analytics tools.Draft ad copies for paid campaign creatives when required.Stay updated with algorithm changes and platform best practices.Assist in planning marketing events, shoots, and brand activities.Skills &amp; RequirementsProven experience as a Social Media Executive or similar role.Strong understanding of social media platforms and content trends.Excellent writing, communication, and storytelling skills.Ability to collaborate with designers, videographers, and marketing leadership.Basic knowledge of Canva, Photoshop, or similar tools (preferred).Understanding of social media analytics and reporting.Strong multitasking, time management, and organizational skills.Proactive, creative, and consistent.Job Type: Full-timePay: Rs85,000.00 - Rs110,000.00 per monthWork Location: In person

Social Media Executive

Explore 1328+ Head of customer service operations digital brand mena in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.

1328 head of customer service operations digital brand mena jobs IN Islamabad Pakistan

Head of Customer Service & Operations, Digital Brand (MENA)

Brand Manager- Hakeem Easy Finance

Head of Sales

Head of Sales

Stream Head Finance Operations

Stream Head Digital Marketing

Social Media Executive