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global patient care pri escalation & case monitoring specialist Jobs in Egypt

global patient care pri escalation & case monitoring specialist

health care provider

IQVIA

<div><p><b>IQVIA </b>is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible &ndash; to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
</p><p></p><p><b>IQVIA Safety Operations </b>team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with &lsquo;safety hubs&rsquo; in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.<br>
</p><p></p><p><br>
<b>Medical Information Specialist with French and English and additional foreign language (Hebrew/ French/ German/ Italian)
</b></p><p></p><p>This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV &amp; Oncology.
</p><p></p><p>You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career.<br>
</p><p></p><p><br>
<b>RESPONSIBILITIES
</b></p><p></p><ul><li>Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
</li><li>Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
</li><li>Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
</li><li>Build a positive, collaborative team environment with other Lifecycle safety team members.
</li><li>Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.
</li></ul><p></p><p><b>REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
</b></p><p></p><ul><li>Bachelor&rsquo;s Degree in a <b>Life Science or Healthcare </b>is required.
</li><li>Excellent written and verbal skills in
<br>
<b>English and French (min. C1 level).
</b></li><li>Very good command of <b>Hebrew OR French OR Germ </b><b>an OR Italian language (min. C1).
</b></li><li>Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.
</li><li>Excellent attention to detail and accuracy maintaining consistently high-quality standards.
</li><li>Excellent organizational skills and time management skills.
</li><li>Ability to establish and maintain effective working relationships with coworkers, managers and clients.
</li><li>Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.
</li></ul><p></p><p>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com</p></div>

Medical Information Specialist with English and additional foreign language (Hebrew/ French/ German/ Italian)

<div><p><b>IQVIA</b> is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible &ndash; to help our customers create a healthier world. Learn more at https://jobs.iqvia.com</p><p></p><p><b>
IQVIA Safety Operations</b> team play an important part in the design, build and execution of end-to-end safety solutions for major pharmaceutical companies and their post market products around the world. We are proud to be an international, diverse team based across the world, with &lsquo;safety hubs&rsquo; in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India and USA. Each new joiner is supported by a nurturing management team, collaborative colleagues as well as a clear career ladder with plenty of opportunities to allow you to grow, adapt and shine.</p><p></p><p><b><br>
Medical Information Specialist with French and English and additional foreign language (Hebrew/ French/ German/ Italian)</b></p><p></p><p>
This position will put you at the forefront of Patient Safety. With daily direct contact with Health Care Professionals (HCPs) and patients (the very people we are working to help), this is a highly visible and important role within IQVIA and essential to our core goal of patient safety. You will perform key medical information call centre services and process safety and product quality information to help optimize the safety profiles of products across various therapeutic areas: Respiratory; Infectious diseases, Immunology and Inflammation; HIV &amp; Oncology.</p><p></p><p>
You will benefit from joining the largest safety department in the world and working within an industry-leading, best-practice environment. To ensure you contribute to the business and grow your career, you will also benefit from ongoing training and development from our in-house safety experts to plan and progress your career.</p><p></p><p><b><br>
RESPONSIBILITIES</b></p><p></p><ul><li>
Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.</li><li>
Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.</li><li>
Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.</li><li>
Build a positive, collaborative team environment with other Lifecycle safety team members.</li><li>
Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives, identification, and implementation of process efficiencies.</li></ul><p></p><p><b>
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</b></p><p></p><ul><li>
Bachelor&rsquo;s Degree in a <b>Life Science or Healthcare</b> is required.</li><li>
Excellent written and verbal skills in<br>
<b>English and French (min. C1 level).</b></li><li>
Very good command of <b>Hebrew OR French OR Germ</b><b>an OR Italian language (min. C1).</b></li><li>
Willingness and aptitude to learn new skills across our Lifecycle Safety service lines.</li><li>
Excellent attention to detail and accuracy maintaining consistently high-quality standards.</li><li>
Excellent organizational skills and time management skills.</li><li>
Ability to establish and maintain effective working relationships with coworkers, managers and clients.</li><li>
Ability to work effectively on multiple projects simultaneously, organize own workload and effectively manage competing priorities.</li></ul><p></p><p>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</p></div>

Mabaret AlAsafra Group for Medical Services - مجموعة مبرة العصافرة للخدمات الطبية

<div>
 <strong>
  Company Description
  <br/>
 </strong>
 <br/>
 Mabaret Al Asafra Group for Medical Services has been providing advanced medical care and cutting-edge B2B and B2C laboratory services since 1982. Each year, the group serves over 1.15 million patients across 75 outpatient clinics, 400 inpatient beds, 100 ICU beds, and 19 labs in Alexandria and Behira. Our mission is to offer quality patient care through efficient operations and specialized expertise. We aim to be the most valued and accessible healthcare service provider in the Alexandria and Delta regions, offering integrated smart services to a diverse community.
 <br/>
 <br/>
 <strong>
  Role Description
  <br/>
 </strong>
 <br/>
 This is a full-time on-site role for a Nursing Manager located in Alexandria, Egypt. The Nursing Manager will be responsible for overseeing nursing staff, ensuring high-quality patient care, coordinating daily operations, and implementing best practices in nursing management. The role involves managing critical care units, liaising with other medical and administrative staff, and ensuring compliance with healthcare regulations and policies.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
 </strong>
 <br/>
 <ul>
  <li>
   Skills in Nursing Management, Nursing, and Patient Care
  </li>
  <li>
   Experience in Medicine and Critical Care Medicine
  </li>
  <li>
   Strong leadership and organizational abilities
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Ability to work effectively in a fast-paced environment
  </li>
  <li>
   Bachelor&rsquo;s degree in Nursing or related field; Master&rsquo;s degree preferred
  </li>
  <li>
   Relevant certifications in nursing management and critical care
  </li>
  <li>
   Experience in a hospital or healthcare setting is a plus
  </li>
 </ul>
</div>


Nursing Manager

Save the Children

<div><div><div><div><div><b>Medical Coordinator
</b></div></div><br>
<div><div><b>TEAM/PROJECT: </b>Programme Operations, Health Team </div><div><b>LOCATION: Cairo
</b></div></div><br>
<div><div><b>GRADE </b>: Grade 5
</div><div><p><b>CONTRACT DURATION: 6 months
</b></p><p><b>&lsquo; </b>&rsquo;the position is subject to fund approval, and the contract will be limited to the confirmed end date.&rdquo;<br>
</p></div></div><br>
<div><div><p><b>Child Safeguarding:
</b></p><p>Level 3: the role holder will have contact with children and/or young people <i>either </i>frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.<br>
</p></div></div><br>
<div><div><p><b>ROLE PURPOSE:
</b></p><p>The Medical Coordinator ensures the efficient provision of high-quality medical services in line with SCI guidelines. This includes overseeing the full referral cycle, monitoring health status and treatment progress for admitted cases, tracking service costs, and ensuring accurate reporting. Under the direct supervision of the Senior Health Officer, the Medical Coordinator will closely follow up on admissions, service delivery, case progress, and discharge, and will provide timely field reports.<br>
</p></div></div><br>
<div><div><p><b>SCOPE OF ROLE:
</b></p><p><b>Reports to </b>: Senior Health Officer<br>
</p></div></div><br>
<div><div><p><b>KEY AREAS OF ACCOUNTABILITY
</b></p><ul><li>Lead the full cycle of medical case management, including initial assessment, triage, referral to healthcare facilities, coordination of service delivery, follow-up, and reporting.
</li></ul><ul><li>Conduct scheduled field visits to healthcare facilities to monitor patient progress, verify service quality, track costs, and maintain regular communication with provider focal points.
</li></ul><ul><li>Prepare, review, and submit comprehensive admission, follow-up, and discharge reports, including medical details and cost breakdowns.
</li></ul><ul><li>Ensure accurate data entry in all relevant data collection tools.
</li></ul><ul><li>Provide timely updates and reports on elective cases admitted, discharged, and on patients still receiving care.
</li></ul><ul><li>Track and record all cash payments, including any payments made to public hospitals when required.
</li></ul><p><b>General Responsibilities:
</b></p><ul><li>Demonstrate leadership and compliance with all Save the Children policies and practices, including safeguarding, code of conduct, health and safety, and equal opportunities.
</li></ul><ul><li>Promote children&rsquo;s rights, well-being, and protection, particularly during emergencies, guided by humanitarian principles and the code of conduct.
</li></ul><ul><li>Be prepared to support SCI&rsquo;s emergency responses, showing flexibility and prioritizing assigned emergency tasks as needed.<br>
</li></ul></div></div><br>
<div><div><p><b>SKILLS AND BEHAVIOURS (Our Values in Practice)
</b></p><p><b>Accountability:
</b></p><ul><li>Holds self-accountable for decisions, efficient resource management, achieving results, and role-modelling SCI values.
</li></ul><ul><li>Holds the team and partners accountable, providing freedom and support to deliver, while applying appropriate consequences when needed.
</li></ul><p><b>Ambition:
</b></p><ul><li>Sets ambitious and challenging goals for self and takes responsibility for personal development.
</li></ul><ul><li>Shares a clear vision for SCI, motivating and engaging others.
</li></ul><ul><li>Future-oriented, thinks strategically.
</li></ul><p><b>Collaboration:
</b></p><ul><li>Builds and maintains effective relationships with team members, colleagues, partners, and external stakeholders.
</li></ul><ul><li>Values diversity and views it as a source of strength.
</li></ul><ul><li>Approachable, a good listener, and easy to communicate with.
</li></ul><p><b>Creativity:
</b></p><ul><li>Develops and promotes innovative solutions.
</li></ul><ul><li>Willing to take disciplined risks to achieve impact.
</li></ul><p><b>Integrity:
</b></p><ul><li>Honest, open, and committed to transparency.<br>
</li></ul></div></div><br>
<div><div><p><b>QUALIFICATIONS AND EXPERIENCE
</b></p><ul><li>Bachelor&rsquo;s degree in medicine with 1&ndash;3 years of relevant experience.
</li></ul><ul><li>Proven experience in medical case management is required.
</li></ul><ul><li>Strong government relations and networking skills are desirable.
</li></ul><ul><li>Previous experience working with refugees and asylum seekers is an asset.
</li></ul><ul><li>Excellent interpersonal and communication skills.
</li></ul><ul><li>Strong report-writing skills in English are required.
</li></ul><ul><li>Knowledge of child safeguarding principles is an advantage.
</li></ul><ul><li>Commitment to Save the Children&rsquo;s values and principles.
</li></ul></div></div><br>
<div><div><b>Date of Issued: July 2025 by: Kerolos Sedrak
</b></div></div><br>
<div><div><b>Date of modified: Sept 2025 By: Omar El. Noman</b></div></div></div></div></div><p></p><br><div></div>

Medical Coordinator

Huhtamaki

<div>
 <strong>
  Enjoy a career, packaged with care, whilst helping protect food, people and the planet
  <br/>
  <br/>
 </strong>
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 <br/>
 <br/>
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 <br/>
 <br/>
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure the reliable and efficient operation of all utility systems.
  </li>
  <li>
   Operate and maintain utility equipment, including HVAC systems, boilers, compressors, and water systems.
  </li>
  <li>
   Optimize energy consumption.
  </li>
  <li>
   Ensure compliance with safety and environmental regulations.
  </li>
  <li>
   Plan, execute, and oversee projects, including their handover.
  </li>
  <li>
   Plan and implement maintenance programs.
  </li>
  <li>
   Foster effective management and communication with team members.
  </li>
  <li>
   Maintain firefighting systems and facility infrastructure.
   <br/>
   <br/>
  </li>
 </ul>
 Join us. Help protect food, people and the planet.
</div>


Utility Engineer

Bupa

<div><p>New Business Specialist</p><div><p>
Job Description:</p><p><b>
New Business Specialist
</b></p><p><b>Cairo - Egypt</b></p>
<p><b>Full Time (40 hours per week)
</b></p><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p>
<p>We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance.</p>
<p><b>Role overview:</b>
</p><p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Global, for all new members /groups and individual.
</p><p>Customer contact will be across all communication channels - phone, email.</p>
<p>This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer's (including brokers and group secretaries) complete satisfaction without the need to refer the customer on.</p>
<p>Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation.</p>
<p>You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p>
<p><b>What you'll do:</b>
</p><ul><li>Take end to end ownership for the resolution of all customer and internal Bupa Global enrolment enquiries. Case manage all queries through to resolution.</li><li>
Accurately maintain and update customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.</li><li>
Obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.</li><li>
Input member/group details into the operating system accurately within agreed quality levels and service level agreements.</li><li>
Be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations. To be an expert in all business rules and underwriting rules.</li></ul>
<p><b>Key Experience:</b></p><ul><li>
Graduate level with a medical background is desirable</li><li>
Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is desirable</li><li>
Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</li><li>
Good spoken and written English is essential</li><li>
A track record of achieving and exceeding productivity and quality targets in a high performing team environment
</li><li>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution</li><li>
Good communicator and negotiator with some experience of corporate level negotiation</li></ul>
<p><b>Why Bupa?</b></p><p>
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p>
<p>We encourage all of our people to &quot;Be you at Bupa&quot;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.</p>
<p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p>
<p>If you require information regarding this role in an alternative format, please email: careers@bupa.com</p>
<p>Time Type:</p>
Full time<p>
Job Area:</p>
Commercial &amp; Analytics<p>
Locations:</p>
Egypt - Cairo</div></div>
<br>
Cycle to work scheme, Health &amp; wellbeing programme, Financial planning services, Company pension, Employee mentoring programme, Referral programme, Free flu jabs, Gym membership

New Business Specialist

HUHTAMAKI

<div><div><p><b>Enjoy a career, packaged with care, whilst helping protect food, </b><b>people </b><b>and the planet
</b></p></div><p></p><div><p>We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
</p></div><p></p><div><p>You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
</p></div><p></p><div><p>We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
</p></div><p></p><p><b>Job Responsibilities:
</b></p><p></p><p>1. Ensure the reliable and efficient operation of all utility systems.
<br>
2. Operate and maintain utility equipment, including HVAC systems, boilers, compressors, and water systems.
<br>
3. Optimize energy consumption.
<br>
4. Ensure compliance with safety and environmental regulations.
<br>
5. Plan, execute, and oversee projects, including their handover.
<br>
6. Plan and implement maintenance programs.
<br>
7. Foster effective management and communication with team members.
<br>
8. Maintain firefighting systems and facility infrastructure.
</p><p></p><p>Join us. Help protect food, people and the planet .</p></div>

Explore 819+ Health care provider in Egypt this October. Find roles across top companies and apply now to boost your career.

819 health care provider jobs IN Egypt

Medical Information Specialist with English and additional foreign language (Hebrew/ French/ German/ Italian)

Medical Information Specialist with English and additional foreign language (Hebrew/ French/ German/ Italian)

Nursing Manager

Medical Coordinator

Utility Engineer

New Business Specialist

Utility Engineer