operations manager

hr manager

operations coordinator

production manager

maintenance manager

healthcare operations manager

OnTime HealthCare Services

<div>
 Ontime Group is seeking a highly skilled Clinic Operations Manager to oversee our clinic operations in Dubai. The ideal candidate will have extensive experience with DHA regulations, EMR (Electronic Medical Records) systems, and billing processes. In this role, you will ensure that our clinic operates smoothly while maintaining compliance with all healthcare regulations and standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and coordinate all operational aspects of the clinic, including staffing, scheduling, and supply chain management
 </li>
 <li>
 Ensure compliance with DHA regulations and standards, implementing necessary protocols and training for staff
 </li>
 <li>
 Oversee EMR systems to ensure accurate and secure patient information management
 </li>
 <li>
 Manage the billing process, including insurance verification, claims submission, and payment reconciliation
 </li>
 <li>
 Monitor clinic performance using key performance indicators (KPIs) to identify areas for improvement
 </li>
 <li>
 Implement best practices to enhance operational efficiency and patient satisfaction
 </li>
 <li>
 Provide training and support for staff on EMR systems, billing procedures, and compliance matters
 </li>
 <li>
 Serve as a liaison between the clinic and external partners, including vendors and insurance companies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in healthcare management, business administration, or a related field
 </li>
 <li>
 Significant experience in clinic operations management, preferably in a Dubai-based healthcare setting
 </li>
 <li>
 In-depth knowledge of DHA regulations, EMR systems, and billing processes
 </li>
 <li>
 Strong leadership and communication skills
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced environment
 </li>
 <li>
 Proven problem-solving and organizational skills
 </li>
 <li>
 Exceptional attention to detail and accuracy
 </li>
 <li>
 Proficient in healthcare management software and Microsoft Office Suite
 </li>
 <li>
 Commitment to delivering high-quality patient care and achieving operational excellence
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Salary + Benefits
</div>

Clinic Operations Manager clinic in Polyclinic

La Familia Medical Center

Job Description: HR &amp; Operations Manager (Medical Field)Position OverviewThe HR &amp; Operations Manager is responsible for overseeing all human resources functions and day-to-day operational activities within the medical center. This role ensures compliance with healthcare regulations, smooth coordination between departments, and efficient management of staff, resources, and processes. The manager will serve as a bridge between management, medical staff, and administrative teams to drive operational excellence and maintain a positive work environment.Key ResponsibilitiesHuman Resources Management<ul><li>Develop, implement, and enforce HR policies, procedures, and compliance with labor laws (MOHRE, DHA/DOH regulations, etc.).</li><li>Oversee recruitment, onboarding, and credentialing of medical and non-medical staff.</li><li>Manage employee relations, conflict resolution, disciplinary actions, and staff grievances.</li><li>Monitor staff attendance, scheduling, and leave management in coordination with department heads.</li><li>Design and implement training programs, CPD compliance, and staff development initiatives.</li><li>Handle performance management, appraisals, promotions, and career progression.</li></ul>Operations Management<ul><li>Supervise day-to-day operations of the medical center, ensuring smooth patient flow and service delivery.</li><li>Oversee procurement, vendor management, and maintenance of medical/non-medical supplies and assets.</li><li>Ensure compliance with licensing requirements, medical audits, insurance guidelines, and quality standards.</li><li>Collaborate with clinical leadership (Medical Director, Department Heads) to optimize patient care services.</li><li>Implement operational policies for housekeeping, stationary, patient registration, and asset control.</li><li>Monitor KPIs (patient volume, staff productivity, operational efficiency) and prepare reports for management.</li></ul>Finance &amp; Administration<ul><li>Assist finance teams with payroll accuracy, incentive calculations, and compliance with contracts.</li><li>Coordinate budgeting and cost-control measures for HR and operations.</li><li>Support management in preparing operational plans, audits, and financial forecasts.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, Healthcare Management, or related field (Master&rsquo;s preferred).</li><li>Minimum 5&ndash;7 years&rsquo; experience in HR &amp; Operations, with at least 3 years in a medical/healthcare setting.</li><li>Strong knowledge of UAE labor laws, MOHRE, and healthcare licensing regulations.</li><li>Experience in handling healthcare staff credentialing, payroll, and scheduling.</li><li>Proficient in MS Office, HR software, and clinic management systems.</li></ul>Skills &amp; Competencies<ul><li>Strong leadership and people management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Problem-solving and conflict resolution expertise.</li><li>Knowledge of medical operations, compliance, and patient service standards.</li><li>Ability to manage multiple priorities and meet deadlines.</li><li>Detail-oriented, structured, and compliance-driven mindset.</li></ul>Reporting Structure<ul><li>Reports to: CEO / Medical Director</li><li>Supervises: HR Team, Administrative Staff, Operations/Support Staff</li><li>Coordinates with: Department Heads, Finance, Clinical Staff, External Vendors</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>can you join immediately?</li><li>do you have experience as an HR and Operation Manager in a Medical Center or Clinic?</li><li>do you have an extensive knowledge in UAE Labour Law ?</li><li>Do you have knowledge in processing Documents and License in DHA?</li></ul>

HR and Operation Manager ( Medical Background)

The Eye Vet

Job DescriptionJob Title: Operations Manager &ndash; Veterinary Clinic (Dubai) Position Type: Full Time &ndash; On Site Department: Operations Direct Supervisor: Chief Operating Officer (COO)Job SummaryThe Operations Manager will oversee and optimize the day-to-day and long-term operations of the Dubai veterinary clinic. This leadership role ensures seamless functioning of non-clinical operations, compliance with UAE healthcare and veterinary regulations, financial efficiency, staff performance, client satisfaction, and facility management. The ideal candidate will partner closely with veterinarians and clinical leadership to support delivery of excellent patient care, while maintaining a safe, efficient, and client-centered environment.Key ResponsibilitiesLeadership &amp; Team Management<ul><li>Supervise, mentor, and motivate non-clinical staff including reception/front desk, administrative support, housekeeping, and technical support teams.</li><li>Foster a culture of accountability, respect, and collaboration across all teams.</li><li>Conduct regular performance evaluations, workforce planning, and skill enhancement programs.</li><li>Lead training initiatives aligned with veterinary best practices and service standards.</li></ul>Operational Excellence &amp; SOPs<ul><li>Develop, implement, and regularly update Standard Operating Procedures (SOPs) for all operational areas.</li><li>Monitor patient flow, appointment scheduling, wait times, and service efficiency to enhance client experience.</li><li>Implement technology-enabled solutions for workflow efficiency and client communication.</li><li>Ensure operations comply with ethical, safe, and cost-effective practices.</li></ul>Client Experience &amp; Service Quality<ul><li>Ensure smooth coordination between clinical staff, front desk, and support teams to optimize patient and client satisfaction.</li><li>Resolve client complaints effectively and implement feedback mechanisms for service improvement.</li><li>Conduct patient/client satisfaction surveys and drive measurable improvements.</li></ul>Compliance, Accreditation &amp; Risk Management<ul><li>Ensure compliance with Dubai Municipality, Ministry of Climate Change &amp; Environment (MOCCAE), and other UAE veterinary regulations.</li><li>Maintain readiness for audits, inspections, and any external licensing requirements.</li><li>Implement, document, and monitor infection control, hygiene, and safety protocols.</li><li>Drive risk management and continuous quality improvement initiatives.</li></ul>Financial &amp; Resource Management<ul><li>Prepare, manage, and track the clinic&rsquo;s operational budget.</li><li>Monitor costs, reduce wastage, and introduce cost-control measures.</li><li>Support price benchmarking and resource planning in coordination with the finance department.</li><li>Ensure optimal utilization of supplies, medications (non-clinical inventory), and consumables.</li></ul>Facility &amp; Vendor Management<ul><li>Oversee preventive maintenance, repairs, safety, security, and cleanliness standards of the clinic&rsquo;s premises.</li><li>Negotiate, monitor, and evaluate vendor/supplier contracts covering housekeeping, AMC (annual maintenance contracts), equipment servicing, and utilities.</li><li>Ensure timely procurement, inventory checks, and service quality from vendors.</li></ul>Reporting &amp; Data Analysis<ul><li>Prepare monthly performance reports on key operational metrics (client visits, turnaround time, cost efficiency, etc.) for management.</li><li>Utilize clinic management systems to generate accurate reports for decision-making.</li><li>Recommend and implement process improvements based on data insights.</li></ul>Job RequirementsQualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Veterinary Sciences (non-clinical), or a related field (Master&rsquo;s preferred).</li><li>6&ndash;8 years of proven experience in operations management within veterinary clinics, hospitals, or healthcare facilities in the UAE or GCC region.</li><li>Strong understanding of UAE regulatory and licensing requirements for veterinary clinics.</li><li>Demonstrated success in staff supervision, clinic workflows, SOP development, and audit readiness.</li></ul>Skills &amp; Abilities:<ul><li>Excellent leadership, crisis management, and people management skills.</li><li>Strong financial acumen with experience in budgeting and vendor negotiations.</li><li>Familiarity with veterinary or hospital management software systems.</li><li>Ability to analyze operational data, track KPIs, and recommend improvements.</li><li>Exceptional communication and interpersonal skills with a client-first mindset.</li><li>Strong organizational ability to manage multiple priorities under pressure.</li></ul>Job Type: Full-timePay: From AED8,000.00 per month

Manager Operations

Shalina Healthcare

<div>
 
 
 About Shalina Healthcare:
 
 
 
 
 
 
 We are one of the largest, privately owned pharmaceutical businesses across Africa (Global Head Quarters- Dubai, UAE) with recent forays across multiple, new lines of businesses including Diagnostics and Consumer Healthcare.
 
 
 
 
 
 Over the last 40 years, operating across multiple geographies, we have made it our mission to provide quality medicines to those who need it the most. We manufacture and distribute branded prescription and over-the-counter pharmaceutical and consumer products, across a broad range of therapeutic groups, including anti-malarial, antibiotics, anti-inflammatory, respiratory, gastrointestinal, nutrition, oral care, dermatology, sexual well-being, and antiseptic liquids &amp; soaps. Leading brands, great teams and a focus on influencing the well-being of people have made Shalina a household name in Africa.
 
 
 
 
 
 We have a track record few can match, and our brands are among the most trusted in Africa. We are proud of our history and have big ambitions for the future. Our vision for 2030 is to be the health champion of Sub-Saharan Africa. To achieve this, we are looking for the right people to join us and create a lasting impact not just within our company but on the communities that we serve; people who identify with our Core Values and are as passionate about our Mission as we are.
 
 
 
 
 
 
 
 What you become a part of
 
 
 :
 
 
 
 
 
 The successful candidate will oversee the operational, financial, and quality performance of diagnostic laboratory in Dubai. This role is responsible for leading teams, optimizing processes, ensuring compliance with regulatory standards, and driving continuous improvement in service delivery.
 
 
 
 
 
 
 
 What to expect
 
 :
 
 
 
 
 
 
 
 Operations Management:
 
 
 <ul>
 <li>
 Oversee daily laboratory operations, ensuring efficient workflow and adherence to quality and safety standards.
 </li>
 <li>
 Develop and implement standardized operational procedures to enhance productivity and minimize errors.
 </li>
 <li>
 Ensure equipment maintenance, calibration, and troubleshooting are conducted according to set schedules and protocols.
 </li>
 </ul>
 
 
 
 
 
 Financial and Budget Management:
 
 
 <ul>
 <li>
 Develop and manage the laboratory budget, focusing on cost control and resource allocation to meet financial targets.
 </li>
 <li>
 Monitor key performance indicators (KPIs), including turnaround times, error rates, and resource utilization to ensure financial and operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Quality Assurance and Compliance:
 
 
 <ul>
 <li>
 Ensure adherence to regulatory requirements, industry standards, and company policies, including ISO, CAP, CLIA, and other applicable certifications.
 </li>
 <li>
 Implement quality control measures to maintain high accuracy, precision, and reliability of test results, addressing any quality issues promptly.
 </li>
 </ul>
 
 
 
 
 
 Process Improvement:
 
 
 <ul>
 <li>
 Identify opportunities for process enhancements, workflow optimization, and new technology integration to drive laboratory efficiency and quality.
 </li>
 <li>
 Collaborate with cross-functional teams to support the introduction of new assays, services, or diagnostic tools.
 </li>
 </ul>
 
 
 
 
 
 Client and Stakeholder Management:
 
 
 <ul>
 <li>
 Serve as a point of contact for clients, vendors, and other stakeholders in the region, ensuring high customer satisfaction and effective communication.
 </li>
 <li>
 Address and resolve client complaints and operational issues promptly and professionally.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety:
 
 
 <ul>
 <li>
 Ensure a safe working environment is maintained in the laboratory, adhering to health and safety regulations and promoting best practices.
 </li>
 </ul>
 
 
 
 
 
 
 Essential education, experience &amp; skills:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Medical Laboratory Science, Biology, Chemistry, or a related field; advanced degree (MBA, MPH) is preferred.
 </li>
 <li>
 Minimum 5 years of experience in laboratory operations within diagnostics or healthcare services.
 </li>
 <li>
 Demonstrated knowledge of regulatory standards (ISO, CAP, CLIA, etc.) and quality management systems in a lab setting.
 </li>
 <li>
 Strong financial acumen with experience managing budgets and optimizing resource allocation.
 </li>
 <li>
 Excellent leadership, problem-solving, and communication skills, with the ability to manage multiple labs and remote teams.
 </li>
 <li>
 Certification in Lean Six Sigma or other process improvement methodologies.
 </li>
 <li>
 Proficiency in laboratory information systems (LIS) and data analytics tools.
 </li>
 <li>
 Experience in strategic planning and scaling operations in diagnostics or a related healthcare setting.
 </li>
 </ul>
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 
 This is a high-impact role in a fast-growing diagnostics business with strong presence across multiple countries in Africa. You will have the opportunity to work closely with leadership, shape strategy, and build a business that improves lives across the region.
 
 
 
 
 
 
 
 Application
 
 
 
 :
 
 
 
 
 
 
 If this role is of interest to you please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.
 
</div>

Manager – Laboratory Operations

NMC Health plc

<div>To manage and lead the effective and efficient operational running of the front office department to ensure client centric services are provided to patients.</div>
 <div><div><div><div><div><ul><li>To create and continuously maintain an enabling environment where people can develop and grow.
</li><li>To ensure that performance management contracts are in place for the team.
</li><li>Conduct and document bi-annual performance conversations .
</li><li>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</li><li>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</li><li>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</li><li>Maintain professional conduct and discipline within the team.
</li><li>Work closely with the recruitment team to recruit and select competent employees .
</li><li>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</li><li>Ensure accurate updates on uploaded Physician schedules.
</li><li>Monitor scheduling to ensure best, effective use of Physician time.
</li><li>Ensure follow up appointments are booked and patients informed accordingly.
</li><li>Ensure optimal scheduling of appointments.
</li><li>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</li><li>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</li><li>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</li><li>Efficient accompaniment of patients to units in the absence of supporting employees.
</li><li>Outstanding and revenue reports are prepared and analysed.
</li><li>The system is updated accurately with payments received.
</li><li>Age analysis report is generated and daily follow up on outstanding amounts completed.
</li><li>Coordinate the requests and approval of payment arrangements and document accordingly.
</li><li>Ensure that challenging clients are dealt with in a professional and respectful manner.
</li><li>Effective implementation of policies and procedures.
</li><li>Monitor and manage accuracy of patient admission date.
</li><li>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</li><li>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</li><li>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</li><li>Treating people fairly consistently.
</li><li>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</li><li>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</li><li>Embraces diversity, listening without judgement to diverse and opposing points of view .
</li><li>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</li><li>Adapt leadership style according to the specific situation.
</li><li>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</li><li>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</li><li>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</li><li>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</li><li>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</li><li>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</li><li>Proactively drives results within own function/business unit.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</li><li>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</li><li>Displays high levels of self-discipline and reliability to achieve work outcomes.
</li><li>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</li><li>Establishes, builds, and sustain effective and trusting work relationships.
</li><li>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</li><li>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</li><li>Effectively manages current and potential conflicts between personal life and work demands.
</li><li>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</li><li>Models a willingness to accept constructive feedback and makes changes where appropriate.
</li><li>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</li><li>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</li><li>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</li><li>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</li><li>Identifies, assigns and manages resources to achieve functional / business unit objectives
</li><li>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</li><li>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</li></ul></div></div></div></div></div>
 <div><ul><li>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</li><li>At least 5 years&rsquo; experience in a healthcare environment
</li></ul>At least 3 years&rsquo; experience in a management or supervisory position</div>

Front Office Manager

HMS Al Garhoud Hospital

<div>
 
 HMS Group is seeking an experienced and dynamic
 
 Nurse Manager &ndash; Operating Theatre (OT)
 
 to join our team in Dubai. The Nurse Manager will lead the OT nursing team, ensuring the highest standards of patient safety, clinical excellence, and smooth daily operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee and manage day-to-day nursing operations within the Operating Theatre.
 </li>
 <li>
 Lead, motivate, and support the OT nursing team to deliver safe and high-quality patient care.
 </li>
 <li>
 Ensure compliance with
 
 DHA regulations
 
 , hospital policies, and international best practices.
 </li>
 <li>
 Collaborate with surgeons, anesthetists, and other healthcare professionals to maintain seamless OT operations.
 </li>
 <li>
 Manage staff scheduling, training, and performance development.
 </li>
 <li>
 Implement quality improvement initiatives to enhance efficiency and patient outcomes.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Nursing (Master&rsquo;s preferred).
 </li>
 <li>
 Valid
 
 DHA Nursing License/Eligibility
 
 .
 </li>
 <li>
 
 Fluency in Arabic and English
 
 (mandatory).
 </li>
 <li>
 Proven leadership, communication, and organizational skills.
 </li>
 </ul>
 
 
</div>

NURSING MANAGER: OT

Dr Mo polyclinic

Aesthetic clinic need business development and operation officerRole OverviewWe are seeking a dynamic and results-driven Business Development &amp; Operations Manager to oversee all aspects of clinic service development, operational workflows, and business growth. This role requires someone with healthcare industry experience in Dubai, who can design profitable services, optimize patient experience, manage daily operations, and drive revenue growth while ensuring full compliance with DHA, NABIDH, VAT, and UAE healthcare regulations.Key ResponsibilitiesA. Service Development &amp; Innovation<ul><li>Research market trends and design new services to meet patient demand.</li><li>Create wellness packages, aesthetic plans, IV therapy bundles, and men&rsquo;s health programs.</li><li>Collaborate with doctors, dermatologists, and therapists to develop standardized treatment protocols.</li><li>Launch new services with attractive pricing models aligned with Dr. Mo Polyclinic&rsquo;s branding.</li></ul>B. Business Growth &amp; Revenue Management<ul><li>Develop weekly, monthly, quarterly growth strategies.</li><li>Analyze patient demographics and design targeted promotions.</li><li>Coordinate with the marketing team to launch campaigns across social media, influencers, and referral networks.</li><li>Build partnerships with insurance companies, labs, suppliers, and wellness brands to expand service offerings.</li></ul>C. Operations &amp; Workflow Management<ul><li>Oversee daily clinic operations, including front desk, nursing, therapists, and coordinators.</li><li>Streamline workflows to reduce patient waiting times and improve overall experience.</li></ul>D. Team Leadership &amp; Training<ul><li>Lead, mentor, and manage the clinic team to ensure smooth coordination.</li><li>Conduct regular training sessions on patient handling, upselling, and cross-selling services.</li><li>Set monthly performance targets for staff and track results.</li></ul>E. Financial &amp; Compliance Oversight<ul><li>Work with the CEO to set service pricing, package discounts, and payment plans.</li><li>Monitor daily sales, cash flow, and profitability of the services-packages.</li><li>Ensure full compliance with UAE healthcare laws, VAT reporting.</li></ul>Job Types: Full-time, Part-timeExpected hours: 21 &ndash; 48 per weekApplication Question(s):<ul><li> Sale</li></ul>Experience:<ul><li>aesthetic clinic business development: 2 years (Required)</li></ul>

Business Development Officer

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