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hospitality manager

Hilton

<div>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

Rixos

<div>Company Description 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul> 

Job Description 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul> 
Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul> 

Additional Information 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

Assistant Front Office Manager

Accor

<div><div>Company Description</div> 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide.</li><li>
Learning programs through our Academies.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li></ul><div> 
Job Description</div> 
<ul><li>
Review and update the Logbook.</li><li>
Be smart, well groomed and maintain a friendly and cheerful disposition all the times.</li><li>
Report regularly on happening to GRM.</li><li>
Maintain associate relations.</li><li>
Resolve guest complaints.</li><li>
Ensure the services are up to the required standard.</li><li>
Smooth check-in / check-out procedures.</li><li>
Check hotel situation, occupancy, functions, groups and VIPs.</li><li>
Co-operation with hotel&rsquo;s Departments Housekeeping, Engineering, F&amp;B etc.</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul>
Responsibilty &amp; Authority 
Internal:
Works in harmony with related staff, General Manager (for Info), FO Manager (for guest history, VIP's)
External:
Clients of the Hotel.
Materials:
All IT related equipment allocated to the position. 
More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfill the duties the jobholder is given the relevant authority to reach the goals by the Fornt Office Manager/ General Manager of the Hotel operation 
 Main Duties and Responsibilities: 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li></ul>
General/ Miscellaneous<ul><li>
Co-ordination and information with the Housekeeping, Engineering and Guest Relations team.</li><li>
Ensures all staff is thoroughly familiar with the Hotel&rsquo;s emergency procedures and in a state of preparedness for any emergency which may occur.</li><li>
Execution of regular technical/skills training. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of HR and the Training Manager.</li><li>
Reviews Duty Manager/Night Manager book daily and takes corrective action when necessary. Also reviews switchboard logbook daily.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.</li><li>
Assumes responsibility of Duty Manager when scheduled to do so.</li><li>
Other duties as assigned.</li></ul><div> 
Qualifications</div> 
<ul><li>
Bachelor's degree in Hospitality Management or related field (strongly preferred)</li><li>
Minimum 3 years of experience in Front Office or Food and Beverage management in the hospitality industry</li><li>
Proficiency in English and Arabic (verbal, written, and reading)</li><li>
Expert knowledge of Fidelio Opera Property Management System</li><li>
Advanced proficiency in Microsoft Office Suite</li><li>
Experience with stock control systems and budgeting</li><li>
Exceptional customer service and interpersonal skills</li><li>
Strong problem-solving and decision-making abilities</li><li>
Excellent communication skills at all levels of the organization</li><li>
Proven supervisory and team leadership experience</li><li>
Thorough understanding of hotel operations and guest services</li><li>
Familiarity with local culture and customs in Jeddah, Saudi Arabia</li><li>
Ability to work effectively in a multicultural environment</li><li>
Flexibility to work varying shifts, including weekends and holidays</li><li>
Strong attention to detail and organizational skills</li><li>
Ability to multitask and work efficiently under pressure</li><li>
Commitment to driving innovation and continuous improvement in guest services</li></ul><div> 
Additional Information</div> 
Your team and working environment:<ul><li>
Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.</li><li>
At Accor, we are Heartists!</li></ul>
Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal &amp; meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding</div>

SHEEN SPECIALTY TEA

Job Title: Restaurant Manager Location: Sheen Specialty Tea Position Type: Full-timeResponsibilities:<ul><li>Oversee daily restaurant operations to ensure smooth, efficient, and high-quality service.</li><li>Manage and supervise staff, including scheduling, training, performance monitoring, and team motivation.</li><li>Ensure consistent quality of food, beverages, and tea preparation in line with brand standards.</li><li>Maintain excellent customer experience by handling feedback, resolving complaints, and ensuring high service standards.</li><li>Monitor inventory, place orders, and control stock levels to minimize waste and shortages.</li><li>Ensure full compliance with health, safety, and hygiene regulations at all times.</li><li>Manage cash handling, daily sales reports, and basic financial controls.</li><li>Coordinate with suppliers and management to support operational needs.</li><li>Implement operational procedures to improve efficiency during peak hours.</li><li>Represent the brand professionally and uphold Sheen Specialty Tea&rsquo;s values and culture.</li></ul>Requirements:<ul><li>Proven experience as a Restaurant Manager or in a similar leadership role in food &amp; beverage operations.</li><li>Strong leadership and team management skills.</li><li>Good knowledge of food safety, hygiene, and operational standards.</li><li>Excellent communication and problem-solving abilities.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Passion for hospitality, tea, and delivering outstanding customer experiences.</li><li>Flexibility to work shifts, including weekends and holidays.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Performance-based incentives (if applicable).</li><li>Training and professional development opportunities.</li><li>Supportive and growth-oriented work environment.</li><li>Opportunity to be part of a growing specialty tea brand.</li></ul>Job Types: Full-time, Temporary Contract length: 6 monthsPay: AED5,500.00 - AED7,500.00 per month

Restaurant Manager

IHG Hotels & Resorts

<div>InterContinental Abu Dhabi is seeking a dynamic, energetic, and hands-on Assistant Restaurant Manager to join our vibrant Belgian Sports Bar, a fast-paced outlet known for live sports screenings, premium beverages, and high-volume service.

This role is ideal for a hospitality professional who thrives in an energetic environment, leads by example on the floor, and is passionate about delivering exceptional guest experiences.

A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly do:
<ul>
<li>Support the Restaurant Manager in the daily operations of the Belgian Sports Bar, ensuring smooth and efficient service at all times</li>
<li>Lead and supervise the service team on the floor, especially during peak hours, live sports events, and promotions</li>
<li>Ensure exceptional guest experience, handling guest feedback, concerns, and service recovery professionally</li>
<li>Drive sales performance through upselling, promotions, and active guest engagement</li>
<li>Maintain brand standards, service quality, and consistency in line with InterContinental and outlet guidelines</li>
<li>Assist with staff scheduling, attendance monitoring, and productivity management</li>
<li>Support in training, coaching, and motivating the team to maintain high performance and engagement</li>
<li>Ensure compliance with health &amp; safety, hygiene, and food safety standards</li>
<li>Assist in inventory control, stock management, and cost control initiatives</li>
<li>Coordinate closely with Kitchen, Bar, and other departments to ensure seamless operations</li>
</ul>
What we need from you:
<ul>
<li>Minimum 2&ndash;3 years&rsquo; experience in a similar role within a high-volume restaurant, sports bar, or casual dining outlet</li>
<li>Strong operational knowledge of F&amp;B service, bar operations, and guest handling</li>
<li>Proven ability to work in a fast-paced, high-energy environment, especially during peak periods</li>
<li>Excellent leadership, communication, and people management skills</li>
<li>Guest-focused mindset with strong problem-solving abilities</li>
<li>Flexible to work evenings, weekends, public holidays, and match days</li>
<li>Experience within international hotel brands is an advantage</li>
<li>Knowledge of POS systems and basic administrative reporting</li>
</ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Restaurant Manager - InterContinental Abu Dhabi

Marriott International

<div>Additional Information 
Job Number25202259 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Saadiyat Island Resort Abu Dhabi, Saadiyat Island, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Restaurant Manager - Mediterranean Cuisine Restaurant

1st-jobs.com

Location UAE About the Role We are hiring an Assistant Facilities Manager to support the operations and management of hospitality and hotel facilities. Responsibilities <ul><li>Assist the Facilities Head in daily operations and maintenance activities.</li><li>Monitor equipment performance and supervise repair schedules.</li><li>Coordinate with contractors and service providers.</li><li>Prepare reports on facility operations and compliance.</li><li>Ensure safety standards and best practices are followed.</li><li>Support team management and staff training initiatives.</li></ul> Requirements <ul><li>Bachelors degree in Engineering (Mechanical or Electrical).</li><li>4-5 years of facilities management experience, preferably in hotels or hospitality.</li><li>Knowledge of facility systems, maintenance, and compliance.</li><li>Advantage: experience in VVIP or royal household projects across the GCC.</li><li>Open to candidates abroad willing to relocate to the UAE.</li></ul> Compensation AED 15,000-25,000 per month + benefits (negotiable).

Assistant Facilities Manager

Explore 542+ Hospitality manager in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.

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Restaurant Manager - Mediterranean Cuisine Restaurant

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