hospitality manager

Al-Futtaim

<div><b>Overview Of The Role:</b><br>
<ul><li>
The Customer Service Manager at Dubai Festival City Mall is responsible for leading the transformation of the customer experience into a hospitality-grade, world-class service model. This role champions a hospitality-first culture across all guest-facing functions to ensure every interaction reflects premium service standards. The manager oversees guest journey redesign, concierge innovation, service governance, tenant alignment, and data-driven experience enhancement, positioning the mall as a lifestyle destination rather than merely a retail environment. Success in this role involves visible leadership during peak periods, proactive problem-solving, and measurable improvements in guest satisfaction and loyalty.</li></ul><br>
<b>
What You Will Do:</b><br>
<h4 class="jobSectionHeader"><b>
Service Culture &amp; Hospitality Mindset</b></h4><br>
<ul><li>
Develop and implement hospitality-grade service standards.</li><li>
Lead cross-functional service training programs across various departments including Security, FM, Housekeeping, Concierge, FOH/BOH.</li><li>
Establish service recovery protocols aligned with hotel industry best practices.</li><li>
Conduct regular service audits and coaching sessions to ensure standards are met.</li></ul><h4 class="jobSectionHeader"><b><br>
Guest Journey Redesign &amp; Optimization</b></h4><br>
<ul><li>
Oversee full customer journey mapping from arrival to exit.</li><li>
Redesign touchpoints such as parking, valet, wayfinding, concierge desks, and family amenities.</li><li>
Improve parking flow and first impression experiences.</li><li>
Optimize stroller services and accessibility support.</li><li>
Implement queue management standards to enhance guest satisfaction.</li></ul><h4 class="jobSectionHeader"><b><br>
Concierge &amp; Personalized Guest Services</b></h4><br>
<ul><li>
Introduce premium concierge offerings, including priority bookings, reservations, meet &amp; greet, and VIP assistance.</li><li>
Develop VIP lounge/service concepts for enhanced guest experiences.</li><li>
Integrate Blue Rewards to personalize recommendations and enhance member experiences.</li><li>
Collaborate with Marketing to create curated guest moments and secure event access for guests.</li></ul><h4 class="jobSectionHeader"><b><br>
Experience Leadership on the Floor</b></h4><br>
<ul><li>
Act as visible Duty Experience Manager during peak hours.</li><li>
Maintain active floor presence during weekends, events, and seasonal campaigns.</li><li>
Proactively engage with guests and tenants to address issues before escalation.</li><li>
Lead coordination meetings during peak periods to ensure service efficiency.</li></ul><h4 class="jobSectionHeader"><b><br>
Service Standards, SOPs &amp; Compliance</b></h4><br>
<ul><li>
Develop and update SOPs for Valet, Concierge, Guest Relations, Taxi, and VIP Services.</li><li>
Standardize protocols for cleanliness, scenting, music, ambiance, lighting, and presentation.</li><li>
Ensure FM, Security, and Housekeeping meet premium hospitality expectations.</li><li>
Conduct regular inspections to ensure quality and compliance with service standards.</li></ul><h4 class="jobSectionHeader"><b><br>
Tenant Engagement &amp; Service Alignment</b></h4><br>
<ul><li>
Conduct joint service workshops and tenant briefings to promote service consistency.</li><li>
Implement service scorecards to measure tenant service performance.</li><li>
Launch mystery shopper programs across retail and F&amp;B to monitor service levels.</li><li>
Share insights and improvement plans with tenants to enhance overall guest experience.</li></ul><h4 class="jobSectionHeader"><b><br>
Data-Driven Experience Enhancement</b></h4><br>
<ul><li>
Analyze footfall data, heatmaps, dwell time, and Blue Rewards insights to refine guest experience.</li><li>
Monitor complaint trends and implement corrective actions accordingly.</li><li>
Develop monthly experience dashboards to track performance and progress.</li><li>
Present actionable insights to senior leadership for strategic decision making.</li></ul><h4 class="jobSectionHeader"><b><br>
Financial &amp; Operational Management</b></h4><br>
<ul><li>
Oversee valet revenue targets and ensure financial goals are met.</li><li>
Manage operating budgets to maintain financial health.</li><li>
Optimize manpower planning for efficient service delivery.</li><li>
Ensure timely processing of quotations, LPOs, and invoices to support operational management.</li></ul><br>
<b>
Required Skills To Be Successful:</b><br>
<ul><li>
Hospitality Operations</li><li>
Service Design &amp; Journey Mapping</li><li>
Customer Experience Strategy</li><li>
Budget &amp; Financial Management</li></ul><br>
<b>
What Qualifies You For The Role:</b><br>
<ul><li>
Bachelor's Degree in Hospitality Management, Business Administration, or related field.</li><li>
Professional certification in Customer Experience or Hospitality is preferred.</li><li>
7-10 years of experience in hospitality, luxury retail, or premium mall management.</li><li>
Minimum 3-5 years in a managerial leadership role, preferably in hotel operations or luxury guest services.</li></ul></div><p></p>

Customer Service Manager

IDeaS

<div>:<div></div><p><br>
The Hospitality Revenue Management consultant will perform duties as a Consulting Solution Engineer (CSE), this is a hybrid role that combines pre-sales Solution Engineering, lightweight consulting, and early post-sales value enablement to support the successful acquisition, deployment, and long-term adoption of IDeaS solutions in the Middle East market.<br>
This role is designed to address the unique needs of the Middle East, where customers often expect deeper domain expertise, continuity across the buying and onboarding journey, and hands-on guidance during early stages of adoption. This role applies strong hospitality domain knowledge and revenue management expertise to understand customer business objectives, guide buying journeys, and design solutions that deliver measurable commercial value. The CSE partners closely with Sales, Account Management, Solution Engineering, and Consulting to shape solutions, de-risk complex opportunities, and ensure clients are positioned for success and actively partners with post-sales delivery teams to support a smooth transition into implementation and early adoption, ensuring clarity of solution intent and identified risks.<br>
The Consulting Solution Engineer operates as a trusted technical and business advisor to prospects and customers, applying strong hospitality and revenue management expertise, cultural fluency, and local market knowledge to deliver measurable value. This role operates with autonomy within defined opportunity scope and serves as an execution partner for individual clients and prospects within the regional go-to-market organization.
</p><p>To be considered for this position you <b>must</b> be based in Dubai and speak <b>both Arabic and English</b> fluently to a professional level.</p><p><b><i>
What you&rsquo;ll be doing...</i></b></p><div></div><div><b><br>
Customer &amp; Buyer Engagement</b></div><div></div><ul><li><br>
Position IDeaS as a trusted business partner by clearly articulating how solutions address customer commercial objectives, including revenue growth, efficiency, consistency, and scalability.</li><li>Lead and support pre-sales discovery, solution design, and value articulation for prospective clients.</li><li>Design and deliver high-impact, customer-relevant demonstrations, presentations, and workshops aligned to buyer objectives and evaluation criteria.</li><li>Actively support and influence customer buying journeys by understanding evaluation criteria, stakeholder dynamics, and decision-making processes.</li><li>Support and, where appropriate, lead executive-level solution discussions for opportunities, ensuring alignment between customer objectives and IDeaS value propositions.</li><li>Navigate culturally nuanced stakeholder environments, ensuring alignment and clarity across Middle Eastern client organizations.</li></ul><div></div><div><b><br>
Solution Design &amp; Delivery Excellence</b></div><div><ul><li><br>
Architect and document appropriate solutions across IDeaS products and features based on customer needs, technical constraints, operational maturity, and strategic goals.</li><li>Qualify, prepare, and deliver pre-sales presentations, including readiness for revenue management tools, implementation approach, and proof of concept / ROI narratives.</li><li>Ensure solution integrity across integrations, data flows, and deployment assumptions during the sales process.</li><li>Act as a senior technical resource on complex opportunities involving multiple systems or stakeholders.</li></ul></div><div></div><div><b><br>
Commercial Partnership &amp; Execution</b></div><div></div><ul><li><br>
Partner with Sales and Account Management to develop account strategies, assess customer needs, and address critical issues to support regional goals.</li><li>Contribute to deal strategy, including solution positioning, risk identification, and competitive differentiation.</li><li>Manage, lead, and contribute to RFx and Security Assessment responses, ensuring solution accuracy, consistency, and alignment to customer requirements in partnership with other teams.</li></ul><div></div><div><b><br>
Consulting‑Led Discovery &amp; Advisory Support</b></div><div></div><ul><li><br>
Apply structured consulting techniques to assess customer revenue management processes, organizational readiness, and adoption risks.</li><li>Provide advisory recommendations on revenue management strategy, process improvement, and best‑practice adoption tailored to Middle Eastern operating environments.</li><li>Facilitate scoped discovery or advisory workshops that help customers understand how to operationalize IDeaS solutions effectively.</li><li>Support definition of success metrics, KPIs, and value hypotheses during the sales and onboarding phases.</li><li>Perform structured quantitative and qualitative analysis to identify revenue, process, and adoption improvement opportunities.</li><li>Support development of business cases, ROI narratives, and impact assessments tied to consulting recommendations.</li></ul><div></div><div><b><br>
Early Post‑Sales Enablement &amp; Value Readiness</b></div><div></div><ul><li><br>
Provide continuity from pre‑sales into early post‑sale phases by clearly documenting solution intent, assumptions, and identified risks.</li><li>Partner with Solution Success Consultants and delivery teams during initial onboarding or pilot phases to ensure alignment to the sold solution.</li><li>Offer time‑bound, advisory post‑sale support focused on value readiness, adoption guidance, and clarification of strategy.</li><li>Proactively identify and escalate risks, gaps, or misalignment to the appropriate post‑sales owners.</li></ul><div></div><div><b><br>
Market, Industry &amp; Competitive Insight</b></div><div></div><ul><li><br>
Apply industry best practices and revenue management expertise to tailor solutions for specific customer segments, portfolios, and regions.</li><li>Maintain strong awareness of competitive solutions and market dynamics to support effective competitive positioning.</li><li>Investigate and evaluate emerging technologies, including IDeaS partners and competitive offerings, to inform solution design and sales strategy.</li><li>Maintain deep knowledge of the Middle Eastern hospitality market, including local business practices, technology ecosystems, and regulatory considerations.</li><li>Maintain expert knowledge of IDeaS solutions and their integration with PMS, CRS, channel management, and data platforms commonly used in the Middle East.</li></ul><div></div><div><b><br>
Internal Collaboration &amp; Leadership</b></div><div></div><ul><li><br>
Act as technical lead on assigned opportunities, coordinating with Product, Integrations, Consulting, Client Services and Partner teams as required.</li><li>Act as a cultural and market liaison between global teams and customers in the Middle East, providing structured feedback on local needs and expectations.</li><li>Contribute to internal best practices, enablement materials, and continuous improvement initiatives relevant to the Middle East market.</li><li>Mentor regional resources on Middle Eastern‑specific client requirements and practices, where appropriate.</li><li>Contribute to regional and global Solution Engineering initiatives, sharing best practices and supporting continuous improvement.</li><li>Support marketing events, trade shows, and user group meetings as needed.</li><li>Performs other duties as assigned.</li></ul><div></div><p><b><i><br>
What you&rsquo;ll bring to us&hellip;</i></b></p><br>
<div></div><ul><li>
8+ years of progressive experience in hospitality, distribution, and revenue management, including exposure to automated revenue management systems.</li><li>
Preferred: 3+ years of experience in technical sales, consulting, solution engineering, technical support, training, implementation, project management or related roles.</li><li>
Bi-lingual Arabic and English Speaker, (Arabic Native or Professional Fluency level speaking)</li><li>
Strong understanding of hospitality revenue management concepts, pricing, distribution, and forecasting.</li><li>
Working knowledge of hotel technology ecosystems, including PMS, CRS, channel management, and related systems.</li><li>
Proven ability to communicate complex technical and business concepts clearly to executive and non-technical audiences.</li><li>
Demonstrated experience delivering effective product demonstrations and solution presentations.</li><li>
Solid commercial acumen with the ability to align solutions to customer business outcomes.</li><li>
Strong presentation, facilitation, and stakeholder management skills.</li><li>
Ability to travel 25%</li></ul><div></div><p><b><i><br>
Who we are....</i></b></p><p>
Passionate people. Loyal clients. Leading solutions.</p><p>
With a rich culture of creative collaboration and professional growth, IDeaS&rsquo; team members build successful careers with us.
</p><p>IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we&rsquo;re working, our teams come together to create leading revenue management solutions that accelerate our clients&rsquo; growth through revenue optimization.</p><p><b><i>
We Support Who You Are&hellip;.</i></b></p><p>
As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you&rsquo;re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.
</p><p>At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.
</p><p><b><i>Additional Information:</i></b><br>
To qualify, applicants must be legally authorized to work in UAE, and should not require, now or in the future, sponsorship for employment visa status.</p><p>
All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.</p><p>
Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.</p><p>
Resumes may be considered in the order they are received.</p><p>
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.</p><p>
#IDeaS</p></div>

Hospitality Revenue Management Consultant

<p>Job Description:</p><p><b>WORK LOCATION: DOHA, QATAR</b></p><p><b>CV to be submitted with the photo attached is mandatory.</b></p><p>We are looking for an experienced and results-driven <b>restaurant manager</b> with a <b>hotelier background</b> and strong skills in <b>sales, business development, and guest relations</b>.</p><p><b>Job Title:</b> Restaurant Manager</p><p><b>Responsibilities:</b></p><p><b>1. Operational Management</b></p><ul><li>Oversee daily restaurant operations, including opening and closing procedures, to ensure smooth and efficient service.</li><li>Maintain hygiene, safety, and quality standards as per company and local regulations.</li><li>Coordinate with kitchen and service teams to deliver consistent guest experiences.</li><li>Manage stock levels and supplier coordination to ensure timely availability of food and beverage items while minimizing wastage.</li></ul><p><b>2. Sales &amp; Business Development</b></p><ul><li>Take full ownership of <b>restaurant sales and revenue growth</b>.</li><li><b>Identify and secure new business opportunities</b> such as private events, group bookings, and partnerships with hotels, corporate clients, and travel operators.</li><li>Actively <b>network and build relationships</b> to generate repeat and referral business.</li><li>Plan and execute <b>promotions, collaborations, and special events</b> to increase footfall and visibility.</li><li>Monitor sales performance and prepare reports for management review.</li></ul><p><b>3. Staff Leadership &amp; Development</b></p><ul><li>Recruit, train, and supervise restaurant staff to maintain service excellence.</li><li>Develop duty rosters and manage staffing levels efficiently.</li><li>Conduct regular briefings, training, and evaluations to enhance performance and motivation.</li><li>Build a strong team culture based on accountability, respect, and continuous improvement.</li></ul><p><b>4. Customer Experience Management</b></p><ul><li>Lead by example in delivering outstanding guest service.</li><li>Handle guest complaints and feedback promptly and professionally.</li><li>Maintain a welcoming and organized dining environment that enhances the overall guest experience.</li></ul><p><b>5. Financial &amp; Administrative Oversight</b></p><ul><li>Monitor restaurant P&amp;L performance and manage expenses to achieve financial targets.</li><li>Assist in preparing budgets and sales forecasts.</li><li>Implement cost control measures without compromising service quality.</li><li>Ensure accurate cash handling, billing, and recordkeeping.</li></ul><p><b>6. Collaboration &amp; Reporting</b></p><ul><li>Coordinate closely with the kitchen, accounts, and HR teams to align operational and business goals.</li><li>Communicate updates, feedback, and improvement plans regularly to management.</li><li>Represent the restaurant in meetings and external engagements when required.</li></ul><p><b>Preferred Skills &amp; Experience:</b></p><ul><li>Minimum <b>10 plus years of experience</b> in restaurant or hotel operations, with at least 2 years in a managerial position.</li><li>Proven record in <b>sales and business generation</b> within the hospitality sector.</li><li>Strong understanding of <b>guest service standards and fine dining operations</b>.</li><li>Knowledge of <b>HACCP or FAS food safety standards</b>.</li><li>Excellent communication, leadership, and interpersonal skills.</li><li>Proficiency in <b>POS systems</b> and <b>MS Office</b> (Excel, Word, Outlook).</li><li>Analytical mindset with strong problem-solving and decision-making abilities.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to AED6,000.00 per month</p><p>Work Location: In person</p>

Restaurant Manager

Apt Resources

<div><p>Apt Resources is seeking a highly skilled and experienced Restaurant General Manager to lead the food and beverage operations for one of our clients in the Red Sea, Saudi Arabia. In this pivotal role, you will be responsible for ensuring exceptional guest experiences, managing daily restaurant activities, and driving operational excellence. The ideal candidate will possess strong leadership abilities, a keen eye for detail, and a passion for delivering outstanding service in a luxury hospitality environment.</p><p></p>
Responsibilities<ul><li>
Oversee and manage all aspects of restaurant operations to ensure high standards of quality and service.</li><li>
Develop and implement strategies to maximize revenue, control costs, and enhance guest satisfaction.</li><li>
Lead, train, and motivate a diverse team of restaurant staff, fostering a culture of professionalism and excellence.</li><li>
Maintain strong relationships with guests, suppliers, and other stakeholders.</li><li>
Monitor financial performance, prepare reports, and propose improvements to achieve business objectives.</li><li>
Ensure compliance with all health, safety, and hygiene regulations.</li><li>
Coordinate special events, promotions, and private dining functions as required.</li><li>
Stay updated with industry trends and incorporate best practices to maintain competitive advantage.</li><li>
Handle recruitment, training, and performance evaluations for restaurant staff.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Proven experience as a Restaurant General Manager, preferably within luxury hotels or upscale dining establishments.
</li><li>Strong familiarity with Michelin Guide standards (preferred) and/or Forbes Travel Guide standards (acceptable).
</li><li>Experience working in or opening venues that have achieved Michelin recognition is highly desirable.
</li><li>Background in hotel-based F&amp;B operations is essential, with the ability to operate effectively within multi-layered leadership structures (e.g., reporting to F&amp;B Director, Resort Manager, General Manager).
</li><li>Demonstrated adaptability transitioning between standalone restaurants and hotel environments, with a strong understanding of both dynamics.
</li><li>Strong leadership and team management skills.
</li><li>Excellent understanding of food and beverage operations and luxury guest service standards.
</li><li>Ability to develop and execute effective operational strategies.
</li><li>Sound financial acumen with experience managing budgets and controlling costs.
</li><li>Exceptional communication and interpersonal skills.
</li><li>Knowledge of health, safety, and hygiene regulations.
</li><li>Experience in recruitment, training, and staff development.
</li><li>Ability to thrive in a dynamic, fast-paced environment.
</li><li>Passion for delivering high-end, luxury guest experiences.</li></ul><br>
<b>
Benefits</b><p><br>
As per the market standards</p></div>

European Experienced Restaurant General Manager - Luxury Property

Global Food Ventures

<p><strong>Location:</strong> Remote (UAE)<br /><strong>Industry:</strong> Food &amp; Beverage | Virtual Brands | Restaurant Growth</p><p> </p><h2>About Global Food Ventures</h2><p> </p><p>Global Food Ventures (GFV) is building one of the fastest-growing <strong>virtual food brand networks</strong> globally.</p><p>We work with restaurants and underutilised kitchens to launch <strong>delivery-first food brands</strong>, enabling restaurants to generate <strong>additional revenue using their existing kitchen capacity.</strong></p><p>Our brands already operate across <strong>the Middle East and Europe</strong>, and we are now expanding our <strong>UAE restaurant partner network.</strong></p><p>To support this expansion, we are launching <strong>GFVx — our global partner network designed to connect experienced hospitality professionals with restaurant operators looking to grow revenue.</strong></p><p>This is <strong>not a traditional role.</strong><br />It’s an opportunity to <strong>build your own network of restaurant partners and earn ongoing revenue from the brands they operate.</strong></p><p> </p><h2>The Opportunity</h2><p> </p><p>We are seeking professionals within the <strong>UAE hospitality and restaurant ecosystem</strong> who have strong industry relationships.</p><p>As a <strong>GFVx Restaurant Growth Partner</strong>, your role will be to introduce restaurants to GFV’s <strong>virtual brand system</strong> and help them launch delivery-focused brands using their existing kitchens.</p><p>Restaurants gain <strong>new revenue streams without additional infrastructure</strong>, while you earn <strong>commissions and recurring revenue</strong> from every restaurant partner you introduce.</p><p> </p><h2>What You’ll Do</h2><ul><li>Identify restaurants with unused kitchen capacity</li><li>Introduce restaurant owners and operators to GFV’s virtual brand model</li><li>Support restaurants through the onboarding process</li><li>Help restaurants successfully launch GFV delivery brands</li><li>Build your own portfolio of restaurant partners</li><li>Maintain relationships with your partner restaurants</li><li>Expand GFV’s kitchen network across the UAE market</li></ul><p> </p><h2>Who This Opportunity Is Ideal For</h2><p> </p><p>This opportunity is well suited for professionals who already operate within the <strong>UAE food and hospitality industry</strong>, including:</p><ul><li>Restaurant consultants</li><li>Hospitality sales professionals</li><li>Restaurant operators or former operators</li><li>Chefs and culinary professionals</li><li>Food distribution account managers</li><li>Hospitality managers</li><li>Franchise consultants</li><li>Delivery platform professionals</li><li>Anyone with strong restaurant industry relationships</li></ul><p> </p><p>If you regularly engage with restaurants, this opportunity allows you to <strong>convert your network into long-term recurring revenue.</strong></p><p> </p><h2>Why Join GFVx</h2><p> </p><h3>Build Your Own Revenue Stream</h3><p>Earn commissions and ongoing revenue share from the restaurants you bring onto the platform.</p><p> </p><h3>Global Brand Network</h3><p>Work with a company expanding across <strong>multiple international markets.</strong></p><p> </p><h3>Flexible Work Model</h3><p>Operate independently and grow your partner portfolio at your own pace.</p><p> </p><h3>Leverage Your Network</h3><p>Turn your existing hospitality connections into <strong>sustainable income.</strong></p><p> </p><h3>Growing Market Opportunity</h3><p>Virtual brands and delivery-first kitchens are rapidly transforming the <strong>restaurant industry.</strong></p><p> </p><h2>What We’re Looking For</h2><ul><li>We are looking for individuals who:</li><li>Have experience in the <strong>hospitality or restaurant sector</strong></li><li>Have strong <strong>relationships with restaurant owners or operators</strong></li><li>Are comfortable with <strong>commercial conversations</strong></li><li>Understand restaurant operations and economics</li><li>Are proactive and self-motivated</li><li>Industry access and relationships are <strong>more valuable than formal sales experience.</strong></li></ul><p> </p><h2>Compensation</h2><ul><li>This is a <strong>performance-based partner opportunity.</strong></li><li>Partners earn:</li><li><strong>Onboarding commissions</strong> for each restaurant launched</li><li><strong>Recurring revenue share</strong> from restaurant sales</li><li><strong>Additional incentives</strong> as their portfolio of restaurants grows</li><li>Your earning potential grows as your <strong>network of partner restaurants expands.</strong></li></ul>

Restaurant Growth Partner - United Arab Emirates

Collective Padel Sport Academy

<p><b>GENERAL MANAGER &mdash; Premium Padel Club (Dubai)</b></p><p>We are seeking an experienced and strategic General Manager to take full ownership of our premium padel club's performance, growth, and operations. As the senior leader on-site, you will oversee all departments &mdash; operations, commercial, marketing, finance, and human resources &mdash; and be accountable for delivering on revenue targets, client satisfaction, and brand standards. You will manage the Club Manager and all department heads, set the strategic direction, and serve as the key link between the operational team and the founders.</p><p><b>What you'll do:</b></p><p>Strategic Leadership &amp; Business Development</p><ul><li>Define and execute the club's annual business plan, setting clear KPIs across revenue, membership, retention, and profitability</li><li>Identify growth opportunities &mdash; new revenue streams, partnerships, sponsorships, corporate deals, and events</li><li>Monitor market trends, competitor activity, and client behavior to adapt the club's positioning</li><li>Lead expansion strategy including potential new locations, franchise discussions, and brand development</li><li>Prepare and present monthly and quarterly performance reports to the founders with actionable recommendations</li></ul><p>Financial Management &amp; P&amp;L Ownership</p><ul><li>Full P&amp;L responsibility &mdash; own revenue targets, cost control, and margin optimization</li><li>Develop and manage the annual budget, track variances, and implement corrective actions</li><li>Oversee pricing strategy for court bookings, coaching, memberships, retail, and F&amp;B</li><li>Approve and control all operational expenditures, supplier contracts, and capital investments</li><li>Review and validate monthly financial reports, invoices, payroll, and cash flow management</li></ul><p>Operations &amp; Quality Oversight</p><ul><li>Oversee all day-to-day operations through the Club Manager, ensuring consistent premium standards</li><li>Establish and refine SOPs across all departments &mdash; front desk, coaching, F&amp;B, maintenance, and housekeeping</li><li>Ensure facility excellence &mdash; courts, equipment, amenities, and common areas maintained to the highest standard</li><li>Lead the selection and management of key suppliers and service providers</li><li>Ensure full compliance with local regulations, health &amp; safety standards, and licensing requirements</li></ul><p>Team Management &amp; Human Resources</p><ul><li>Recruit, onboard, train, and develop all senior staff including the Club Manager, head coaches, and department leads</li><li>Build a high-performance culture through clear goal-setting, regular performance reviews, and accountability</li><li>Manage staffing levels, shift planning, and workforce optimization across all departments</li><li>Handle disciplinary matters, conflict resolution, and HR administration</li><li>Foster a positive, professional, and results-driven team environment</li></ul><p>Sales, Marketing &amp; Client Strategy</p><ul><li>Drive membership sales, corporate partnerships, and event bookings to meet revenue targets</li><li>Oversee the marketing calendar &mdash; campaigns, social media strategy, content, and community engagement</li><li>Develop and manage CRM strategy to maximize client retention, lifetime value, and referral rates</li><li>Build and maintain relationships with key clients, VIPs, corporate accounts, and community leaders</li><li>Represent the club at external events, industry gatherings, and partnership meetings</li></ul><p>Reporting &amp; Stakeholder Communication</p><ul><li>Serve as the primary point of contact between the club operations and the founders</li><li>Deliver structured weekly updates and monthly performance reviews with data-driven insights</li><li>Flag risks, opportunities, and strategic decisions requiring founder input in a timely manner</li></ul><p><b>What we're looking for:</b></p><p>Experience:</p><ul><li>Minimum 5 years in general management, with at least 2 years at a senior leadership level</li><li>Proven track record managing a full P&amp;L in hospitality, sports, leisure, fitness, or a premium service environment</li><li>Experience managing multi-department teams of 15+ people</li><li>Background in sports club management, hotel operations, or premium F&amp;B is a strong advantage</li><li>Experience in the UAE market and understanding of the local business landscape is preferred</li></ul><p>Skills:</p><ul><li>Strong strategic thinking combined with a hands-on, execution-focused approach</li><li>Excellent financial acumen &mdash; comfortable reading P&amp;Ls, managing budgets, and driving profitability</li><li>Outstanding leadership and people management skills</li><li>Exceptional client relationship management and business development capabilities</li><li>Data-driven decision making with strong analytical and reporting skills</li><li>Fluent English required; Arabic and/or French is a significant plus</li><li>Proficient with management software, POS systems, CRM tools, and Microsoft Office / Google Suite</li><li>Strong negotiation skills for supplier, partner, and sponsorship agreements</li></ul><p>Who you are:</p><ul><li>Natural leader with high emotional intelligence and strong professional presence</li><li>Entrepreneurial mindset &mdash; treats the club as if it were your own business</li><li>Passionate about sports, wellness, and delivering premium experiences</li><li>Resilient under pressure with excellent problem-solving skills</li><li>Impeccable integrity, discretion, and professionalism</li><li>Proactive, autonomous, and results-oriented &mdash; thrives with ownership and accountability</li></ul><p><b>What we offer:</b></p><ul><li>A senior leadership role with full operational autonomy at a premium padel club</li><li>Direct reporting line to the founders with real strategic influence on business direction</li><li>A dynamic, fast-growing sports &amp; lifestyle brand with expansion potential</li><li>Competitive salary package commensurate with experience, plus performance-based incentives</li></ul><p>To apply, send your CV and a cover letter detailing your management experience, key achievements, and motivation for this role.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

General Manager

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
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Job Description</b><p><br>
We are seeking an exceptional Night Manager to join our prestigious hotel in Dubai, United Arab Emirates. As a key member of our management team, you will play a crucial role in ensuring outstanding guest experiences and maintaining the highest standards of service excellence.</p><ul><li>
Assist the Room Divisions Manager and Assistant Front Office Manager in overseeing daily front desk operations and guest services</li><li>
Coordinate front desk activities to ensure exceptional customer service and smooth check-in/check-out processes</li><li>
Collaborate with the Room Divisions Manager and Assistant Front Office Manager in recruiting, training, and evaluating front desk team members</li><li>
Foster a positive team dynamic that empowers staff to consistently deliver superior guest service</li><li>
Provide ongoing coaching and support to maintain high operational standards</li><li>
Supervise reservation management, ensuring all special requests are accommodated</li><li>
Monitor guest satisfaction throughout their stay and proactively address any concerns</li><li>
Implement and promote the hotel's loyalty program</li><li>
Work closely with other departments such as Housekeeping, Food &amp; Beverage, and Security to ensure a seamless guest experience</li><li>
Assist in managing budgets and financial targets for the Front Office department</li><li>
Stay updated on local events and attractions to provide knowledgeable recommendations to guests</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor's degree in Hospitality Management, Hotel Administration, or a related field</li><li>
Minimum of 3-5 years of experience in front office operations, with at least 2 years in a supervisory role in hospitality</li><li>
Exceptional communication and interpersonal skills, with a strong focus on customer service</li><li>
Demonstrated ability to lead, motivate, and develop a team</li><li>
Excellent problem-solving skills and ability to make quick decisions in high-pressure situations</li><li>
Strong attention to detail and superior organizational abilities</li><li>
Proficiency in hotel management software and property management systems</li><li>
In-depth knowledge of hospitality industry standards and best practices</li><li>
Familiarity with local culture, customs, and attractions in Dubai and the UAE</li><li>
Flexibility to work varying shifts, including weekends and holidays</li></ul><br>
<b>
Additional Information</b><p><br>
A wonderful property just 5 minutes away from Dubai Airport &amp; 250 meter from GGICO metro station.</p></div>

Night Manager

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