operations manager

guest experience expert Jobs in Kuwait City

guest experience expert

housekeeping manager

assistant hygiene manager Jobs in Kuwait City

assistant hygiene manager

assistant restaurant manager Jobs in Kuwait City

assistant restaurant manager

hospitality manager

Agthia

<div>
 
 Description
 
 
 
 We are seeking a dedicated and experienced Assistant Restaurant Manager to join our dynamic team in Kuwait. The ideal candidate will be responsible for supporting the operations of our restaurant while ensuring that a high standard of customer service is maintained. As an Assistant Restaurant Manager, you will assist in managing staff, overseeing daily operations, and maintaining inventory levels. Your primary goal will be to enhance the overall customer experience and drive restaurant performance. This is a full-time position that offers growth opportunities within the hospitality industry.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Assist the Restaurant Manager in daily operations and ensure compliance with health and safety regulations.
 </li>
 <li>
 Lead and motivate the restaurant staff by providing guidance and overseeing training programs.
 </li>
 <li>
 Manage inventory, including ordering and controlling stock levels to minimize waste.
 </li>
 <li>
 Handle customer inquiries and resolve conflicts quickly and effectively.
 </li>
 <li>
 Develop and implement staff schedules to ensure adequate coverage during peak hours.
 </li>
 <li>
 Monitor food safety standards and ensure that all staff adhere to these practices.
 </li>
 <li>
 Utilize point of sale systems efficiently for transactions and reporting purposes.
 </li>
 <li>
 Coordinate events and manage reservations to provide excellent guest experiences.
 </li>
 <li>
 Analyse restaurant performance metrics and identify areas for improvement.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in restaurant management or a related hospitality role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent customer service and communication abilities.
 </li>
 <li>
 Proficient in inventory management and food safety standards.
 </li>
 <li>
 Experience with scheduling and conflict resolution.
 </li>
 <li>
 Familiarity with MICROS and restaurant operations.
 </li>
 <li>
 Ability to work in a fast-paced environment and handle multiple tasks efficiently.
 </li>
 <li>
 Flexibility to work weekends and holidays as needed.
 </li>
 <li>
 Passion for the hospitality industry and a desire to foster a positive team atmosphere.
 </li>
 </ul>
</div>

Assistant Restaurant Manager

<div>
 
 Job Summary
 
 
 
 We are seeking a highly skilled and experienced Restaurant General Manager to oversee our establishment in Kuwait. This full-time position requires a candidate with at least 10 years of experience in the hospitality industry. The successful candidate will be responsible for ensuring efficient restaurant operations, leading a dedicated team, and providing exceptional customer service to enhance guest satisfaction. The Restaurant General Manager will play a vital role in maintaining a positive dining atmosphere while meeting financial goals and upholding safety and compliance standards.
 
 
 
 Key Responsibilities / Duties
 
 
 
 Lead and manage daily operations of the restaurant to ensure efficiency and high standards of service.
 
 
 Recruit, train, and develop staff to create a cohesive and skilled team.
 
 
 Monitor financial performance, including budgeting, forecasting, and implementing cost-control measures.
 
 
 Maintain a safe and compliant work environment, adhering to health and safety regulations.
 
 
 Resolve conflicts or guest complaints promptly to ensure customer satisfaction.
 
 
 Oversee inventory management, including ordering, stocking, and minimizing waste.
 
 
 Implement marketing strategies to promote the restaurant and attract new customers.
 
 
 Conduct regular inspections of the restaurant to maintain cleanliness, quality, and safety standards.
 
 
 
 Required Skills &amp; Qualifications
 
 
 
 Minimum of 10 years of experience in restaurant management or a similar role within the hospitality industry.
 
 
 Proven leadership and team management skills.
 
 
 Exceptional customer service skills with a focus on guest satisfaction.
 
 
 Good budgeting and financial management abilities.
 
 
 Effective conflict resolution and crisis management skills.
 
 
 Knowledge of safety compliance regulations within the restaurant industry.
 
 
 Excellent communication and interpersonal skills.
</div>

Restaurant General Manager

<div>
 
 Description
 
 
 
 We are seeking a highly skilled and experienced Operations Manager to oversee our premium brands operations in Kuwait. This full-time position requires a candidate with at least 10 years of experience in the hospitality industry with hands on experience in fine dining operations. The successful candidate will be responsible for ensuring efficient multi-restaurants operations, leading a dedicated team, and maintaining a positive dining atmosphere while meeting financial goals and upholding food safety and compliance standards.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage daily operations of multi restaurants to ensure efficiency and high standards of service.
 </li>
 <li>
 Recruit, train, and develop staff to create a cohesive and skilled team.
 </li>
 <li>
 Monitor financial performance, including budgeting, forecasting, and implementing cost-control measures.
 </li>
 <li>
 Maintain a safe and compliant work environment, adhering to health and safety regulations.
 </li>
 <li>
 Resolve conflicts or guest complaints promptly to ensure customer satisfaction.
 </li>
 <li>
 Oversee inventory management, including ordering, stocking, and minimizing waste.
 </li>
 <li>
 Implement marketing strategies to promote the restaurant and attract new customers.
 </li>
 <li>
 Conduct regular inspections of the restaurant to maintain cleanliness, quality, and safety standards.
 </li>
 <li>
 manage positive relations with facility managers and vendors.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of 10 years of experience in fine dining hospitality industry.
 </li>
 <li>
 Proven leadership and team management skills.
 </li>
 <li>
 Exceptional customer service skills with a focus on guest satisfaction.
 </li>
 <li>
 Exceptional budgeting and financial management abilities.
 </li>
 <li>
 Effective conflict resolution and crisis management skills.
 </li>
 <li>
 Knowledge of safety compliance regulations within the restaurant industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Performance-focused with mindset to develop others and manage their daily progress on the field
 </li>
 </ul>
</div>

Operations Manager

Al Karam Catering Co,

Job Opportunity: Sales &amp; Business Development Manager (Kuwait-based candidates only)A leading catering company in Kuwait is seeking an experienced Business Development Manager to join our team.Requirements:&#9989; Minimum 5-7 years of experience in business development within the catering. &#9989; Experience in the F&amp;B or Catering sector.&#9989;Strong network in hospitality, healthcare, government, or corporate sectors is required. &#9989; Bachelor&rsquo;s degree in Business Administration, Marketing, Hospitality Management, or a related field. &#9989; Fluent in English; Arabic.&#9989; Should Hold Kuwaiti Driving License &amp; Car.Key Responsibilities:&#10004; Identify and pursue new business opportunities in the catering and F&amp;B sectors, including B2B, government &amp; Private healthcare sector, corporate, and event markets.&#10004;Develop and maintain strong client relationships to ensure repeat business and customer satisfaction.&#10004;Prepare and present commercial proposals, tenders, and contracts.&#10004;Conduct market research, competitor analysis, and customer needs assessments.&#10004;Collaborate with operations, culinary, and marketing teams to tailor offerings for target clients.&#10004;Attend industry events and represent the company professionally.&#10004;Track performance and generate reports on sales targets, KPIs, and growth strategies.Please send your updated CV to vacancieskwt.2025@gmail.comSubject: Business Development Manager &ndash; CateringJob Type: Full-timePay: From KD1,200.000 per monthExperience:<ul><li>F&amp;B: 7 years (Required)</li><li>B2B, government &amp; Private healthcare sector: 4 years (Required)</li></ul>Language:<ul><li>arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Kuwait City (Required)</li></ul>Application Deadline: 16/09/2025

Sales & Business Development Manger

<div>
 
 The International University of Science &amp; Technology in Kuwait (IUK) is a newly established private university in Kuwait, with a new Campus located in the heart of Kuwait near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), the University offers a wide range of academic programs in Engineering, Business, and Arts and Social Sciences. In addition to the academic programs, the IUK has established the University Foundation Program (UFP) that offers English and Math foundation programs. IUK is looking for dynamic full-time admin employees who are passionate about contributing to developing a vibrant and successful higher education environment.
 
 
 
 
 
 
 Position Summary:
 
 
 
 
 
 
 The Senior Operations Specialist supports the Operations Manager in achieving efficiency and excellence in operations. This role involves ensuring processes and procedures are followed, analyzing performance, and identifying areas for improvement. You will be responsible for key areas of operations involving Health, Safety, &amp; Security, as well as management of Inventory, Retail Vendors, Campus Store, Campus Clinic, Event Management, and other areas as required.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Act as liaison - under the direction of the Operations manager - with various departments to ensure operational efficiency and to oversee the smooth running of day-to day campus operations.
 </li>
 <li>
 Ensure the implementation and monitoring of policies, procedures and protocols for the Operations Department.
 </li>
 <li>
 Support in developing the operations protocols, procedures, service standards and risk assessments.
 </li>
 <li>
 Provide oversight in the management of Operations functionalities related to: Health, Safety and Security Standards, Campus clinic, Campus store, Procurement &amp; Purchase, Inventory, Hospitality/ Event Management, Retail/ Leasing.
 </li>
 <li>
 Receive and compile reports from the various functions for the operations manager to proactively avoid issues and efficiently manage risks.
 </li>
 <li>
 Monitor the execution and maintenance of third party contracts including retail and Food &amp; Beverages vendors.
 </li>
 <li>
 Assist with organizing campus events. Manage all hospitality tasks including those for overseas visitors/consultants.
 </li>
 <li>
 Prepare and provide different periodical reports (weekly, and monthly) or as required by management.
 </li>
 <li>
 Working with various departments to align operational goals and ensure smooth workflows.
 </li>
 <li>
 Conduct audits on various departments, ensuring the tasks/projects are completed correctly and within the timeline. Submit reports for areas of improvement.
 </li>
 <li>
 Maintain all records accurately on the Shared Drive. Ensure various departments are consistently maintaining the Drives, as needed.
 </li>
 <li>
 Other duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Availability &amp; Nature of Work
 
 
 
 
 
 <ul>
 <li>
 Available to work before or after the official University hours to follow-up certain tasks.
 </li>
 <li>
 Available to work on weekends, as and when need arises.
 </li>
 </ul>
 
 
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Minimum of bachelor&rsquo;s degree in business administration or related field.
 </li>
 <li>
 Professional Certificates are an added value.
 </li>
 </ul>
 
 
 
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 10 years of experience, out of which 5 years working in Higher Education in positions such as operations or process development and similar areas with a heavy reliance on documentation, workflow, and reporting.
 </li>
 </ul>
 
 
 
 
 
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Operations Management
 </li>
 <li>
 ERP Systems
 </li>
 <li>
 Proficiency in One Drive, Microsoft Office and data management software
 </li>
 </ul>
 
 
 
 
 
 
 Behavioral Skills
 
 
 
 <ul>
 <li>
 Strong Interpersonal Skills
 </li>
 <li>
 Strong Oral &amp; Written Communication Skills
 </li>
 <li>
 People management skills
 </li>
 <li>
 Ability to manage multiple tasks, prioritize effectively, and meet deadlines
 </li>
 <li>
 Ability to adapt to changing priorities and work effectively under pressure
 </li>
 <li>
 Problem-solving skills
 </li>
 </ul>
 
 
</div>

Senior Operations Specialist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25098213
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Desk Manager, PRE OPENING

Accor

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 
 Scope of Position:
 
 
 
 A detail-oriented Sales and Marketing Coordinator to contribute to the achievement of sales and marketing targets by supporting Sales and Marketing Manager and coordinating sales site inspections. Supporting the Sales and Marketing department with administration duties. The Sales and Marketing Coordinator's responsibilities include supporting sales, coordinating with other departments, problem solving, handling administrative duties, budget tracker, Sales and client tracking, assisting the Sales Manager with rate contracts and tracking thereof. Arranging extensive travel arrangement local and international for department. Strong Admin skills required.
 
 
 
 Sales And Marketing Coordination
 
 
 
 <ul>
 <li>
 Helping the Sales and Marketing managers to improve their productivity by contacting customers to arrange site inspections and ensuring all Managers have high-quality, up-to-date support material.
 </li>
 <li>
 Handling urgent calls, emails, and messages when Director of sales and marketing is unavailable, answering customer queries, informing them of delays, issuing quotes, and scheduling and assisting with site inspection.
 </li>
 <li>
 Following up on quotes and assisting with conversion.
 </li>
 <li>
 Collaborating with other departments to ensure sales, marketing, queries, and events are handled efficiently.
 </li>
 <li>
 Developing and maintaining online filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
 </li>
 <li>
 Preparing a function sheet and coordinating pre-con and post mortem of events.
 </li>
 <li>
 Making the company's services as attractive to potential customers as possible.
 </li>
 <li>
 Ensuring adherence to laws, regulations, and policies.
 </li>
 <li>
 Collaborating with External Marketing Consultants to ensure that the Digital Strategy is aligned with all marketing efforts and that all collateral is aligned to promote the image of Pullman Hotel Cape Town City Centre Hotels.
 </li>
 <li>
 Coordinate digital media related queries
 </li>
 <li>
 Manage Trip-advisor listing, Q&amp;A and responds to reviews
 </li>
 <li>
 Innovate, implement and drive ACCOR local campaigns, events.
 </li>
 <li>
 Manage Pullman Hotel Cape Town City Centre website with External Marketing Consultants
 </li>
 <li>
 Distributing approval contracted rates, with client follow up and record or report keeping.
 </li>
 <li>
 Assisting with any administration related functions.
 
 
 </li>
 </ul>
 
 Operational Duties
 
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the room locations, types of rooms, package plans and all hotel facilities
 </li>
 <li>
 Conduct regular walk about and site inspections to familiarize with current hotel operational standards. Report any concerns to the Sales Manager or Director of Sales and Marketing.
 </li>
 <li>
 Be available to assist with site inspections for potential clients
 </li>
 <li>
 Be available during busy periods to oversee events, which may be over weekends or late evening.
 
 
 </li>
 </ul>
 
 Systems &amp; Procedures
 
 
 
 <ul>
 <li>
 Log and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures
 </li>
 <li>
 Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals
 </li>
 <li>
 Complete all duties and ensure a concise hand over
 </li>
 <li>
 Train and familiarize yourself with all Accor Sales and Marketing related training, especially the mandatory trainings that are required for your position.
 
 
 </li>
 </ul>
 
 Guest Service And Employee Relationships
 
 
 
 <ul>
 <li>
 Always Recognize and greet the guests first
 </li>
 <li>
 Respond to any reasonable tasks as assigned by superiors
 </li>
 <li>
 Provide efficient, friendly, and professional service to all guests
 </li>
 <li>
 Guest needs and requests are anticipated and acted upon immediately in an efficient manner. Requests outside area of authority are referred immediately to the appropriate personal and followed up on to ensure the Guest is ultimately satisfied
 </li>
 <li>
 Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction
 </li>
 <li>
 Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise
 </li>
 <li>
 Work together with trust so that colleagues and management meet the goals of the department/Hotel
 </li>
 <li>
 Treat customers and colleagues from all cultural groups with respect, sensitivity, and transparency
 </li>
 <li>
 Take every opportunity to be a &ldquo;salesperson&rdquo; by active selling of special promotions and facilities available within the Hotel
 </li>
 <li>
 Implement the Accor values and Accor customer vision to &lsquo;Offer the Best Service to Our Customers.
 </li>
 <li>
 Colleagues and superiors of the hotel are always dealt with in a polite and helpful manner. Ensure good relationships are always kept with colleagues and superiors and report any personnel differences that may threaten the cohesion of the team and colleagues
 </li>
 <li>
 Responsible for the acquisition and maintenance of all corporate/travel trade/leisure/government/niche/mice/international clients of the hotel, together with the Sales and Marketing Manager.
 </li>
 <li>
 Listen to clients&rsquo; requirements and present appropriately to make a sale, negotiate the terms of an agreement and closing the sale
 </li>
 <li>
 Cold call potential clients via telephone and emails and arrange meetings for new business
 </li>
 <li>
 Regularly attend/host events where top clients and new clients are entertained
 
 
 </li>
 </ul>
 
 Environmental And Social Responsibility
 
 
 
 <ul>
 <li>
 Work closely with the hotel in participating where possible in community-based projects
 </li>
 <li>
 Maintain awareness of new initiatives and the continuously growing social economic Program of the hotels
 </li>
 <li>
 Assist with power and electricity usage by not having lights or any electrical appliance on that could be switched off when not in use
 </li>
 <li>
 Participate and actively control all forms of waste and ensure accurate recycling of all glass, papers, plastics, aluminum, and steel form all areas to waste
 </li>
 <li>
 Actively participate in all social development drives with local communities and initiatives
 </li>
 <li>
 Actively participate in the food &amp; beverage waste program of the Hotel
 </li>
 <li>
 Reduce the use of paper by not printing unnecessarily and recycle used paper
 
 
 </li>
 </ul>
 
 General And Other Duties
 
 
 
 <ul>
 <li>
 The above listed criteria identify the key areas of responsibility of the position and are not all-encompassing description of duties and tasks. The above criteria will be subject to ongoing review and adjustment
 </li>
 <li>
 The position required the employee to perform tasks in any area of the hotel as requested by Management from time to time
 </li>
 <li>
 Abide by Accor policy on EEO and Harassment in the workplace
 </li>
 <li>
 Ensure wherever possible that employees are provided with a workplace free of discrimination, harassment, and victimization
 </li>
 <li>
 The position required the employee to maintain a high standard of personal appearance and hygiene and ensure that uniforms meet with the Hotel&rsquo;s requirements and in line with the desired image of the Hotel
 </li>
 <li>
 Ensure security and protection of Guests the belongings as best possible, report any items left behind by guest
 </li>
 <li>
 Be committed to the safety of Guests at all times and report any suspicious activity in the hotel to the Manager
 </li>
 <li>
 Practice Safety at all times including constant awareness of safety hazard
 </li>
 <li>
 Reports to work on time and according to posted schedule
 </li>
 <li>
 Agree to continuously improve and develop his/herself, by attending scheduled training courses as directed by Management and being committed to making the absolute most of the given opportunity
 </li>
 <li>
 Be committed to the highest level of service to the Hotel Guests, courtesy to fellow colleagues and a commitment to all environmental social and developmental training initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in a marketing or sales support role
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, PowerPoint, Word)
 </li>
 <li>
 Ability to analyze data and draw actionable insights
 </li>
 <li>
 Team-oriented with a proactive and adaptable approach
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 WHY WORK FOR ACCOR
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor hotels worldwide.
 </li>
 <li>
 Develop your talent through Accor&rsquo;s learning programs.
 </li>
 <li>
 Opportunity to grow within your property and across the world!
 </li>
 <li>
 Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
 
 
 </li>
 </ul>
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>

Sales Coordinator

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