hospitality supervisor

Raffles

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking a professional and organized Breakfast Supervisor to lead our breakfast operations in Umluj, Saudi Arabia. In this supervisory role, you will oversee all aspects of our breakfast service, ensuring exceptional quality, efficiency, and guest satisfaction. You will manage a diverse team, maintain operational excellence, and uphold the luxury hospitality standards that define the Raffles brand.<ul><li>
Supervise and coordinate all breakfast service operations, including food preparation, plating, and guest service</li><li>
Lead, train, and motivate breakfast team members to deliver outstanding customer service and maintain high performance standards</li><li>
Ensure compliance with food safety, health, and hygiene regulations at all times</li><li>
Monitor food quality, presentation, and portion control to maintain consistent excellence</li><li>
Manage staff scheduling, attendance, and performance reviews to optimize team productivity</li><li>
Conduct inventory management and communicate stock requirements to ensure adequate supplies</li><li>
Address guest concerns and complaints professionally, implementing solutions to enhance satisfaction</li><li>
Maintain cleanliness and organization of the breakfast area, kitchen, and service stations</li><li>
Collaborate with other departments to coordinate seamless service delivery</li><li>
Implement and enforce standard operating procedures and best practices</li><li>
Analyze operational metrics and provide recommendations for continuous improvement</li></ul> 

Qualifications 
<ul><li>
Minimum 3 years of supervisory experience in food and beverage operations or hotel breakfast service</li><li>
Proven track record of leading and motivating diverse teams in a fast-paced hospitality environment</li><li>
Strong knowledge of food safety standards, health regulations, and hygiene protocols</li><li>
Excellent organizational and time management skills with ability to multitask effectively</li><li>
Outstanding interpersonal and communication skills in English; additional languages are a plus</li><li>
Customer-focused mindset with commitment to delivering exceptional guest experiences</li><li>
Problem-solving abilities and adaptability to changing operational needs</li><li>
Proficiency in inventory management and basic cost control</li><li>
Experience with point-of-sale (POS) systems and hospitality management software</li><li>
Preferred: Experience in luxury hotel or resort operations</li><li>
Preferred: Familiarity with Middle Eastern hospitality standards and diverse guest preferences</li><li>
Preferred: Experience in training and staff development programs</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Breakfast supervisor, Raffles The Red Sea

Fairmont

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont The Red Sea is seeking an experienced and professional Bars Supervisor to join our hospitality team in Umluj, Saudi Arabia. In this leadership role, you will oversee all bar operations, manage a dynamic team, and deliver exceptional service to our guests. You will be responsible for maintaining the highest standards of beverage service, inventory management, and staff performance while ensuring a welcoming and efficient bar environment.<ul><li>
Supervise and manage daily bar operations, including opening and closing procedures, ensuring compliance with all company policies and local regulations</li><li>
Lead, train, and mentor bar staff to deliver outstanding customer service and maintain consistent quality standards</li><li>
Monitor inventory levels, manage stock rotation, and coordinate with suppliers to ensure adequate beverage supplies</li><li>
Oversee cash handling, reconcile daily transactions, and maintain accurate financial records using POS systems</li><li>
Create and maintain a positive work environment by addressing staff concerns, providing constructive feedback, and conducting performance reviews</li><li>
Develop and implement bar service standards, including presentation, preparation techniques, and guest interaction protocols</li><li>
Manage guest relations by addressing complaints professionally, resolving conflicts, and ensuring customer satisfaction</li><li>
Maintain cleanliness and organization of the bar area, ensuring compliance with health and safety regulations</li><li>
Analyze sales data and beverage trends to optimize menu offerings and increase profitability</li><li>
Collaborate with other departments to support hotel events, functions, and special occasions</li></ul> 

Qualifications 
<ul><li>
Minimum 3-5 years of supervisory or management experience in a bar, restaurant, or hospitality setting</li><li>
Proven expertise in bar operations, beverage knowledge, and mixology</li><li>
Strong leadership and team management skills with the ability to motivate and develop staff</li><li>
Excellent customer service orientation and interpersonal skills</li><li>
Proficiency with POS systems and inventory management software</li><li>
Solid understanding of health, safety, and sanitation standards in food and beverage operations</li><li>
Exceptional communication and conflict resolution abilities</li><li>
Strong organizational and time management skills</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays</li><li>
Knowledge of Saudi Arabian hospitality standards and cultural awareness</li><li>
Preferred: Experience in luxury hospitality properties or international hotel chains</li><li>
Preferred: Fluency in Arabic or other languages</li><li>
Preferred: Training and development experience for staff members</li><li>
Preferred: Multi-unit bar management experience</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Bars Supervisor, Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont The Red Sea is seeking an experienced and organized Breakfast Supervisor to lead our breakfast service operations in Umluj, Saudi Arabia. In this supervisory role, you will oversee all aspects of the breakfast service, manage a dedicated team, and ensure exceptional guest experiences while maintaining the highest standards of quality and efficiency that define the Fairmont brand.<ul><li>
Supervise and manage breakfast service staff, including scheduling, training, and performance management</li><li>
Ensure consistent delivery of high-quality breakfast service that exceeds guest expectations</li><li>
Monitor food safety, hygiene, and sanitation standards in compliance with all applicable regulations</li><li>
Coordinate daily operations between breakfast service, kitchen, and housekeeping departments</li><li>
Manage inventory, ordering, and stock control for breakfast supplies and equipment</li><li>
Address guest concerns and complaints professionally, implementing solutions to enhance satisfaction</li><li>
Conduct regular team briefings and training sessions to maintain service excellence and operational knowledge</li><li>
Prepare and maintain accurate operational reports, including service metrics and staff performance records</li><li>
Implement and enforce standard operating procedures and company policies</li><li>
Identify opportunities for operational improvements and cost optimization</li><li>
Maintain a clean, organized, and welcoming breakfast service environment</li></ul> 

Qualifications 
<ul><li>
Minimum 3 years of supervisory experience in food and beverage or hospitality operations</li><li>
Proven experience managing breakfast service operations in a hotel or luxury hospitality setting</li><li>
Strong leadership and team management skills with the ability to motivate and develop staff</li><li>
Excellent communication and interpersonal skills</li><li>
Comprehensive knowledge of food safety, hygiene standards, and health regulations</li><li>
Proficiency in time management and organizational skills</li><li>
Customer service excellence and guest-focused mindset</li><li>
Problem-solving abilities and conflict resolution skills</li><li>
Proficiency with hospitality management systems and point-of-sale technology</li><li>
Ability to work flexible hours, including early mornings and weekends</li><li>
Fluency in English; additional language skills are preferred</li><li>
Knowledge of luxury hospitality standards and Fairmont service philosophy is advantageous</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Breakfast supervisor, Fairmont The Red sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and dynamic Food &amp; Beverage Supervisor to join our team in Umluj, Saudi Arabia. In this pivotal supervisory role, you will oversee all food and beverage operations, ensuring exceptional service standards and guest satisfaction across our luxury resort. You will lead, mentor, and motivate a diverse team while maintaining operational excellence, cost efficiency, and strict compliance with health and safety regulations. The ideal candidate will demonstrate strong leadership capabilities, exceptional organizational skills, and a genuine passion for delivering outstanding hospitality experiences.<ul><li>
Supervise and coordinate all food and beverage staff, including servers, bartenders, and kitchen personnel, ensuring adherence to company standards and service protocols</li><li>
Maintain and enforce rigorous quality standards for food presentation, beverage preparation, and overall guest service delivery</li><li>
Manage inventory levels, monitor food and beverage costs, and implement cost-control measures while maintaining quality</li><li>
Train, onboard, and develop team members through regular coaching, performance feedback, and skill-building initiatives</li><li>
Ensure full compliance with health, safety, and sanitation regulations, conducting regular inspections and audits</li><li>
Coordinate seamlessly between front-of-house and kitchen operations to optimize workflow and service efficiency</li><li>
Address guest concerns and complaints professionally and promptly, implementing solutions to enhance satisfaction</li><li>
Monitor key performance metrics, including guest feedback, staff performance, and operational efficiency</li><li>
Prepare and present regular reports on operations, staffing, and financial performance to management</li><li>
Customize service experiences to meet guest preferences and special requests while maintaining operational standards</li><li>
Participate in menu planning and promotional activities to drive revenue and guest engagement</li></ul> 

Qualifications 
<ul><li>
Minimum 3-5 years of supervisory or management experience in food and beverage operations</li><li>
Proven track record of successfully leading and motivating diverse teams in a hospitality environment</li><li>
Comprehensive knowledge of food safety standards, health codes, and sanitation best practices</li><li>
Strong understanding of inventory management, cost control, and financial accountability</li><li>
Excellent interpersonal and communication skills with the ability to interact professionally with guests and staff</li><li>
Demonstrated problem-solving abilities and sound decision-making skills under pressure</li><li>
Proficiency with point-of-sale (POS) systems and restaurant management software</li><li>
Exceptional organizational and time management skills with attention to detail</li><li>
Customer-focused mindset with a commitment to delivering exceptional service experiences</li><li>
Preferred: Experience in luxury hospitality or upscale resort environments</li><li>
Preferred: Familiarity with Saudi Arabian hospitality standards and cultural practices</li><li>
Preferred: Multilingual capabilities (Arabic and English fluency is advantageous)</li><li>
Preferred: Knowledge of beverage management, wine service, or mixology</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Food & Beverage Supervisor, Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Fairmont The Red Sea is seeking a dynamic and professional Food &amp; Beverage Supervisor to join our team in Umluj, Saudi Arabia. In this supervisory role, you will oversee daily food and beverage operations, lead a dedicated team, and ensure exceptional service standards that align with Fairmont's commitment to excellence. You will be instrumental in maintaining operational efficiency while delivering outstanding guest experiences in our luxury resort setting.<ul><li>
Supervise and manage food and beverage staff, including scheduling, training, and performance evaluations to ensure a motivated and skilled team</li><li>
Maintain consistent service quality and operational standards across all F&amp;B outlets, ensuring compliance with company policies and procedures</li><li>
Monitor inventory levels, manage costs, and implement strategies to optimize profitability while maintaining quality standards</li><li>
Ensure health, safety, and sanitation regulations are strictly adhered to in all food preparation and service areas</li><li>
Address guest concerns and complaints promptly and professionally, resolving issues to ensure customer satisfaction</li><li>
Coordinate with kitchen and service teams to ensure smooth operations during peak service periods</li><li>
Conduct staff training and development programs to enhance service skills and product knowledge</li><li>
Analyze operational metrics and prepare reports on performance, identifying areas for improvement</li><li>
Manage reservations, special events, and customized dining experiences to exceed guest expectations</li><li>
Maintain organized records of staff schedules, inventory, and financial reports</li></ul> 

Qualifications 
<ul><li>
Minimum 3-5 years of supervisory or management experience in food and beverage operations within a hospitality setting</li><li>
Proven leadership and team management skills with the ability to motivate and develop staff</li><li>
Strong knowledge of food and beverage operations, menu planning, and service standards</li><li>
Excellent communication and interpersonal skills with a customer-focused approach</li><li>
Proficiency with point-of-sale (POS) systems and restaurant management software</li><li>
Solid understanding of inventory management, cost control, and budget management</li><li>
Demonstrated problem-solving abilities and decisiveness in high-pressure environments</li><li>
Knowledge of health, safety, and sanitation regulations in food service operations</li><li>
Ability to work flexible hours, including evenings, weekends, and holidays as required</li><li>
Multilingual abilities (Arabic and English preferred) are advantageous</li><li>
Strong organizational and time management skills with attention to detail</li><li>
Ability to work collaboratively with diverse teams in a luxury hospitality environment</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Food & Beverage Supervisor, Fairmont The Red Sea

<div>Company Description 
Raffles &amp; Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.
Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia&rsquo;s extraordinary Red Sea destination. Blending Raffles&rsquo; legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world&rsquo;s most discerning travelers. 
Job Description 
Key Responsibilities<ul><li>
Operational Oversight: Assist the Public Area Manager in directing daily cleaning operations across all shared spaces, including lobbies, restaurants, elevators, and outdoor arrival areas.</li><li>
Quality Assurance: Conduct frequent inspections to ensure all surfaces, furnishings, and decorative elements meet the strict Luxury Quality Assessment (LQA) standards.</li><li>
Team Leadership: Lead, coach, and motivate a team of Public Area Attendants and Supervisors, fostering a culture of &quot;heartfelt hospitality&quot; and anticipatory service.</li><li>
Program Planning: Coordinate routine and deep-cleaning programs, such as marble polishing, carpet shampooing, and special setups for VIP arrivals or events.</li><li>
Departmental Collaboration: Liaise with Engineering, Front Office, and F&amp;B to address maintenance needs or guest concerns promptly.</li><li>
Resource Management: Monitor the usage and inventory of eco-friendly cleaning chemicals and equipment, ensuring adherence to the resort&rsquo;s sustainability and safety protocols.</li></ul> 

Qualifications 
Requirements &amp; Qualifications<ul><li>
Experience: Minimum of 3&ndash;5 years in luxury hospitality housekeeping, with significant experience in a supervisory or assistant management role.</li><li>
Pre-Opening Expertise: Experience in pre-opening stages&mdash;including project coordination and document control&mdash;is often mandatory for this specific destination.</li><li>
Technical Skills: Proficiency in property management systems (like Opera) and a deep understanding of specialized cleaning techniques for high-end finishes.</li><li>
Core Attributes: A proactive, anticipatory approach, impeccable grooming, and a strong sense of ownership and accountability.</li><li>
Sustainability Mindset: Commitment to following strict discipline in reducing, reusing, and recycling in line with the Red Sea Global ethos.</li></ul> 

Additional Information 
<ul><li>
Understanding of Ultra-Luxury guest expectations and brand alignment.</li><li>
experience in project coordination, scheduling, and document control during pre-Opening stages.</li><li>
Experience in pre-Opening is a must.</li><li>
A proactive, anticipatory approach with a strong sense of ownership and accountability.</li><li>
Impeccable grooming and personal presentation aligned with Luxury standards.</li></ul></div>

Assistant Public Area Manager - Raffles The Red Sea

<div>Company Description 
Raffles &amp; Fairmont Red Sea, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites. 
Job Description 
Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures.<ul><li>
Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments</li><li>
Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence</li><li>
Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty</li><li>
Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety</li><li>
Monitor and maintain compliance with health, safety, and security regulations throughout the property</li><li>
Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines</li><li>
Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage</li><li>
Oversee financial transactions, cash handling procedures, and maintain accurate records and reports</li><li>
Implement and monitor standard operating procedures across all departments</li><li>
Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics</li><li>
Train and develop team members, providing coaching and performance feedback</li><li>
Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards</li></ul> 

Qualifications 
<ul><li>
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment</li><li>
Proven leadership experience managing diverse teams in a fast-paced hospitality setting</li><li>
Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms</li><li>
Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges</li><li>
Comprehensive understanding of health, safety, and security compliance requirements</li><li>
Exceptional interpersonal and communication skills, both written and verbal</li><li>
Strong organizational and time management skills with the ability to multitask effectively</li><li>
Detail-oriented approach to quality assurance and standard compliance</li><li>
Financial acumen with experience in budget management and cost control</li><li>
Customer service excellence with a commitment to delivering exceptional guest experiences</li><li>
Familiarity with Saudi Arabian hospitality standards and regulations (preferred)</li><li>
Experience with international luxury hotel brands or multi-property operations (preferred)</li><li>
Ability to work flexible shifts, including nights, weekends, and holidays as required for the role</li></ul> 

Additional Information 
What&rsquo;s in it for you...<ul><li>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</li><li>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</li><li>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</li><li>
A competitive package and excellent opportunities for professional growth.</li><li>
Outstanding discounts across the global Accor and luxury brand network.</li></ul></div>

Senior Duty Manager, Raffles The Red Sea

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