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guest experience expert

host guest operations

Six Flags Qiddiya City

<div>
 As a Host in the Guest Operations department at Six Flags Qiddiya City, you will play a crucial role in providing a welcoming and enjoyable experience for our guests. Your primary responsibility will be to greet guests as they arrive and provide assistance as needed throughout their visit. This position requires excellent communication skills and a positive attitude, as you will be the face of the park and the first point of contact for many visitors.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Warmly welcome guests upon arrival, providing a friendly and positive atmosphere
 </li>
 <li>
 Assist visitors with information regarding park attractions, events, and facilities
 </li>
 <li>
 Guide guests to the appropriate areas and ensure they have a smooth entry process
 </li>
 <li>
 Address guest inquiries and resolve any concerns quickly and professionally
 </li>
 <li>
 Encourage and promote park activities, shows, and events to enhance the guest experience
 </li>
 <li>
 Maintain cleanliness and organization in the host area
 </li>
 <li>
 Work collaboratively with team members to ensure high levels of guest satisfaction
 </li>
 <li>
 Participate in training programs to stay updated on park offerings and policies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education:
 
 High school diploma or equivalent preferred.
 
 
 
 Experience:
 
 Previous experience in customer service, hospitality, or guest relations is a plus.
 
 
 
 Skills:
 
 Excellent communication and interpersonal skills.
 
 
 Friendly demeanor with a strong focus on guest satisfaction.
 
 
 Ability to work in a fast-paced environment while maintaining a positive attitude.
 
 
 Flexibility to work various shifts, including evenings, weekends, and holidays.
</div>

Host - Guest Operations

Six Flags Qiddiya City and Aquarabia

<div>As a Host in the Guest Operations department at Six Flags Qiddiya City, you will play a crucial role in providing a welcoming and enjoyable experience for our guests. Your primary responsibility will be to greet guests as they arrive and provide assistance as needed throughout their visit. This position requires excellent communication skills and a positive attitude, as you will be the face of the park and the first point of contact for many visitors.
Key Responsibilities:<ul>
<li>Warmly welcome guests upon arrival, providing a friendly and positive atmosphere.</li>
<li>Assist visitors with information regarding park attractions, events, and facilities.</li>
<li>Guide guests to the appropriate areas and ensure they have a smooth entry process.</li>
<li>Address guest inquiries and resolve any concerns quickly and professionally.</li>
<li>Encourage and promote park activities, shows, and events to enhance the guest experience.</li>
<li>Maintain cleanliness and organization in the host area.</li>
<li>Work collaboratively with team members to ensure high levels of guest satisfaction.</li>
<li>Participate in training programs to stay updated on park offerings and policies.</li>
</ul>Requirements
Education: High school diploma or equivalent preferred.
Experience: Previous experience in customer service, hospitality, or guest relations is a plus.
Skills: Excellent communication and interpersonal skills.
Friendly demeanor with a strong focus on guest satisfaction.
Ability to work in a fast-paced environment while maintaining a positive attitude.
Flexibility to work various shifts, including evenings, weekends, and holidays.</div>

Marriott International

<div>Additional Information 
Job Number25202006 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia, 13315 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Front Office Agent

<div>Additional Information 
Job Number25197569 
Job CategoryFood and Beverage &amp; Culinary 
LocationRiyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia, 12622 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
 
JOB SUMMARY 
Plays a significant role in maximizing financial performance and attracting hotel and non-hotel guests by understanding the local market and partnering with the culinary leadership to effectively position the outlet. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>H High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 

CORE WORK ACTIVITIES 
Taking an Entrepreneurial Approach to Driving the Restaurant Business
<ul><li>Understands financial opportunities by surveying restaurant demand.</li></ul>
<ul><li>Partners with key individuals in the local community to assess opportunities.</li></ul>
<ul><li>Identifies and analyzes competitors.</li></ul>
<ul><li>Controls purchases and inventory by negotiating prices and contracts, developing preferred supplier lists, reviewing and evaluating usage reports, and taking corrective action.</li></ul>
<ul><li>Applies sound revenue management strategies to secure the right level of business at the most optimal time to yield maximum revenues.</li></ul> 
Leading Significant Marketing/Public Relations/Media Activities
<ul><li>Oversees the restaurant marketing plan in partnership with the either the Hotel General Manager/ Manager or Director of Operations and Hotel/Brand Marketing teams including Destination Restaurant Chef, if applicable.</li></ul>
<ul><li>Supports on-site/off-site public relations opportunities to promote the restaurant.</li></ul>
<ul><li>Creates and executes against the restaurant-related social media posts and public event communications, monitors social media activity, responds to comments, analyzes posts/trends, and corrects deficiencies.</li></ul>
<ul><li>Serves as the primary point of contact for restaurant events.</li></ul>
<ul><li>Participates in local networking activities, which are often off-property, in support of the restaurant.</li></ul> 
Managing Day-to-Day Restaurant Operations
<ul><li>Supervises and manages employees.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Conducts daily &quot;taste panels&quot; to educate, drive sales and create sales goals.</li></ul>
<ul><li>Monitors appropriateness of ambiance/atmosphere (e.g., lighting, music, table-top, etc.) restaurant concept, positioning, time of day, etc.</li></ul>
<ul><li>Monitors compliance with all applicable laws and regulations.</li></ul>
<ul><li>Monitors adherence to liquor control policies and procedures.</li></ul>
<ul><li>Maintains and monitors all collateral, menus and guest touch points such that all are pristine and free of tears, stains and noticeable wear and tear.</li></ul>
<ul><li>Monitors alcohol beverage service for compliance with local laws.</li></ul>
<ul><li>Monitors compliance with all food &amp; beverage policies, standards and procedures, including food handling and sanitation standards.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Advocates sound financial/business decision making.</li></ul>
<ul><li>Manages day-to-day operations so that customer expectations of quality and standards are meet on a daily basis.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul> 
Fostering an Environment that Creates Exciting and Memorable Guest Experiences
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants..</li></ul>
<ul><li>Addresses guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Verifies corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul> 
Managing and Conducting Human Resource and Talent Management Activities
<ul><li>Actively participates in the hiring process to identify the right talent to support the outlet's concept.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Facilitates the fair and equal treatment of employees.</li></ul>
<ul><li>Strives to improve employee retention.</li></ul>
<ul><li>Monitors employee attendance of on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Encourages recognition of employees across areas of responsibility.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and encourages employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and the work.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others.</li></ul>
<ul><li>Demonstrates honesty/integrity and models appropriate behaviors by leading by example and serving as a role model.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish own work.</li></ul>
<ul><li>Monitors and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Manages staffing levels to meet guest service standards, operational needs, guest service, and financial objectives.</li></ul>
<ul><li>Provides work-related training, supervising, follow-up and hands-on management.</li></ul> 
Additional Responsibilities
<ul><li>Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry, attending educational workshops, reviewing professional publications, establishing personal networks, and/or benchmarking state-of-the-art practices.</li></ul>
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Restaurant General Manager

<div>Additional Information 
Job Number25196951 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia, 12511 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Supervises all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing). 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Kitchen Operations for Property
<ul><li>Leads kitchen management team.</li></ul>
<ul><li>Provides direction for all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Supervises and coordinates activities of cooks and workers engaged in food preparation.</li></ul>
<ul><li>Demonstrate new cooking techniques and equipment to staff.</li></ul> 
Setting and Maintaining Goals for Culinary Function and Activities
<ul><li>Develops and implements guidelines and control procedures for purchasing and receiving areas.</li></ul>
<ul><li>Establishes goals including performance goals, budget goals, team goals, etc.</li></ul>
<ul><li>Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.</li></ul>
<ul><li>Manages department controllable expenses including food cost, supplies, uniforms and equipment.</li></ul>
<ul><li>Participates in the budgeting process for areas of responsibility.</li></ul>
<ul><li>Knows and implements the brand's safety standards.</li></ul> 
Ensuring Culinary Standards and Responsibilities are Met
<ul><li>Provides direction for menu development.</li></ul>
<ul><li>Monitors the quality of raw and cooked food products to ensure that standards are met.</li></ul>
<ul><li>Determines how food should be presented, and create decorative food displays.</li></ul>
<ul><li>Recognizes superior quality products, presentations and flavor.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Follows proper handling and right temperature of all food products.</li></ul>
<ul><li>Ensures employees maintain required food handling and sanitation certifications.</li></ul>
<ul><li>Maintains purchasing, receiving and food storage standards.</li></ul>
<ul><li>Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides and supports service behaviors that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations.</li></ul>
<ul><li>Administers the performance appraisal process for direct report managers.</li></ul>
<ul><li>Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals and or managers.</li></ul>
<ul><li>Manages employee progressive discipline procedures for areas of responsibility.</li></ul>
<ul><li>Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Executive Chef II

<div>Additional Information 
Job Number25195175 
Job CategoryRooms &amp; Guest Services Operations 
LocationCourtyard by Marriott Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supports all day-to-day operations.</li></ul>
<ul><li>Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Coaches, counsels and encourages employees.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.</li></ul>
<ul><li>Guides daily Front Desk shift operations.</li></ul>
<ul><li>Communicates performance expectations to employees in accordance with job descriptions for each position.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Understands the impact of Front Desk operations on the overall property financial goals and objectives.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implementing the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.</li></ul> 
Supporting Handling of Human Resource Activities
<ul><li>Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Participates in an ongoing employee recognition program.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul>
<ul><li>Participates in the employee performance appraisal process.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.</li></ul>
<ul><li>Complies with loss prevention policies and procedures.</li></ul> 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

AsstMgr-Front Desk ( Saudi Only )

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
Sofitel Riyadh Hotel &amp; Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth 
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.<div> 
Job Description</div> 
To lead and oversee the daily operations of the Lobby Lounge, ensuring the highest level of personalized service, product excellence, and brand representation. The role focuses on creating exceptional guest experiences, driving revenue through strategic initiatives.
KEY ROLES &amp; RESPONSIBILITIES
Operational Excellence<ul><li>
Oversee and coordinate all Lobby Lounge operations to ensure smooth, efficient, and refined service delivery.</li><li>
Ensure ambience, presentation, and service consistently reflect the brand&rsquo;s luxury standards.</li><li>
Conduct regular inspections of service areas to ensure hygiene, cleanliness, and setup excellence.</li><li>
Implement and monitor SOPs in line with corporate and local F&amp;B standards.</li></ul>
Guest Experience<ul><li>
Lead by example in providing gracious, attentive, and intuitive service.</li><li>
Handle guest feedback promptly, ensuring effective service recovery and reinforcing guest loyalty.</li><li>
Maintain and update a database of guest preferences to support personalized experiences and repeat visits.</li></ul>
Team Leadership &amp; Development<ul><li>
Demonstrate superior product knowledge across all menu items, including afternoon tea, beverages, and seasonal offerings.</li><li>
Recruit, train, and develop a high-performing team that embodies the hotel&rsquo;s service philosophy.</li><li>
 Conduct daily briefings, performance evaluations, and ongoing training focused on guest engagement, product knowledge, and upselling.</li><li>
Foster creativity and initiative among team members to enhance guest experiences.</li><li>
Ensure professional grooming and behavior in line with brand standards.</li></ul>
Financial Performance<ul><li>
Manage outlet financial performance through cost control, inventory management, and revenue optimization.</li><li>
Collaborate with F&amp;B Management and Finance to review budgets, forecasts, and profit margins.</li><li>
Monitor sales trends, identify opportunities, and implement strategies to maximize profitability.</li></ul>
Collaboration &amp; Compliance<ul><li>
Liaise effectively with Kitchen, Engineering, Housekeeping, and Stewarding teams to ensure seamless operations.</li><li>
Ensure full compliance with HACCP, Municipality, and hotel sustainability, health, and safety standards.</li><li>
Oversee daily opening and closing procedures, cash handling, and reporting accuracy.</li></ul>
PERSONAL ATTRIBUTES<ul><li>
Strong sense of ownership and attention to detail, reflecting a five-star service culture.</li><li>
Exceptional communication and interpersonal skills.</li><li>
Sophisticated presentation and grooming reflective of a luxury environment.</li><li>
Strong leadership and people management abilities.</li><li>
Creative mindset with a passion for hospitality and guest engagement.</li><li>
Culturally aware and capable of managing a diverse, multicultural team.</li><li>
Excellent problem-solving and decision-making skills.</li></ul><div> 
Qualifications</div> 
<ul><li>
Advanced knowledge of luxury service standards (e.g., LQA) preferred.</li><li>
Degree or Diploma in Hospitality Management or equivalent.</li><li>
Fluent in English; additional languages are an asset.</li><li>
Minimum 3&ndash;5 years of F&amp;B management experience in a luxury hotel or upscale restaurant environment.</li><li>
Proven success in managing high-volume operations with a focus on afternoon tea, lounge, or all-day dining concepts.</li><li>
Demonstrated track record in guest satisfaction and team development.</li></ul></div>

Lobby Lounge Manager

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AsstMgr-Front Desk ( Saudi Only )

Lobby Lounge Manager