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SWOT Hospitality

<div><div>SWOT Hospitality is looking for Hostess &ndash; Upscale Restaurant MykOrini - Jeddah that will be situated in Rixos Murjana Saudi. 
</div><div>
Position: Hostess 
Reports To: Restaurant Manager 
Employment Type: Full-Time 
</div><div>
Position Overview:</div><div>
The Hostess is the first point of contact for our restaurant and plays a crucial role in creating a positive initial impression. This position requires professionalism, composure, and outstanding guest service skills. The ideal candidate should be polished, attentive, and adept at managing reservations and guest flow in a fast-paced, high-volume fine dining environment. 
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Key Responsibilities:</div><ul><li>
Welcome guests with warmth, elegance, and professionalism.</li><li>
Manage reservations using an electronic reservation system eg: Seven Rooms.</li><li>
Maintain accurate wait times and communicate them clearly to guests.</li><li>
Coordinate table assignments with servers and management to ensure seamless service.</li><li>
Escort guests to tables and present menus with proper dining etiquette.</li><li>
Accommodate special requests and note guest preferences.</li><li>
Answer phones with proper etiquette and handle inquiries professionally.</li><li>
Maintain a clean, organized, and visually polished host stand and entry area.</li><li>
Uphold the restaurant&rsquo;s standards of appearance, service, and hospitality.</li>
Assist in creating memorable guest experiences from arrival to departure. 
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</li></ul><div>
Qualifications &amp; Skills:</div><ul><li>
Exceptional interpersonal and communication skills.</li><li>
Polished appearance and professional demeanor.</li><li>
Strong organizational and multitasking abilities.</li><li>
Ability to remain calm and composed under pressure.</li><li>
Knowledge of fine-dining service standards and etiquette preferred.</li><li>
Experience with reservation systems strongly preferred.</li>
Team-oriented mindset with attention to detail. 
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</li></ul><div>
Experience &amp; Education:</div>
Prior experience in upscale dining or luxury hospitality preferred. 
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Physical &amp; Scheduling Requirements:</div><ul><li>
Ability to stand and walk for extended periods.</li><li>
Availability for evenings, weekends, and holidays.</li><li>
Ability to work in a fast-paced environment.</li></ul> 

About SWOT Hospitality: 
SWOT Hospitality is a well-known food and beverage company that is committed to developing unique, creative, and well-executed concepts. Our goal is to revolutionize the industry by bringing innovative ideas to life that not only satisfy the palate but also stimulate the senses. We invite you to JOIN OUR TEAM and take pride in delivering exceptional guest experiences by blending creativity, passion for hospitality, and culinary expertise. At SWOT Hospitality, there are endless opportunities to develop your skills and advance your hospitality career to new heights.</div>

Hostess

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily Guest Relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Assistant Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 
Additional Information</div>

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