sales manager

hr manager

operations manager

hr executive

office assistant

hotel front office manager

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
<div></div>
<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
<div></div>
<div><b>Discover some of the benefits we offer:</b></div><br>
<div></div>
<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
<div>
</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
<div>
</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
<div></div>
<div>Your Tasks:</div><br>
<div></div>
<ul><li>Representation of the Front Office Manager and Front Office Assistant Manager</li>
<li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li>
<li>Check-in / -out as well as the individual greeting and farewell of our guests</li>
<li>Close cooperation with all departments for a unique hotel experience</li>
<li>Professional presentation of our hotel through active, personal guest and customer contact</li>
<li>Advising our guests on the location, facilities and the full range of services on offer</li>
<li>Ensuring quality standards</li></ul><br>
<div></div>
<div></div><div>What are we looking for:</div><br>
<div></div>
<ul><li>Experience in a similar role with luxury background</li>
<li>High level of English and Arabic or Russian or Spanish</li>
<li>A friendly and sympathetic personality</li>
<li>Flexibilty and motivation</li></ul><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
<div></div>
<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
<div></div>
<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
<div></div>
<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
<div></div>
<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
<div></div>
<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Front Office Supervisor - ME Dubai (38057)

Accor

<div><div>Company Description</div><p><b><br>
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION:</b><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p><b>
WHY WORK FOR ACCOR?</b></p><p><br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p><p></p><div><br>
Job Description</div><p><br>
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.</p><ul><li>
Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li><li>
Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li><li>
Monitor and maintain appropriate standards of conduct among team members</li><li>
Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li><li>
Report operational defects and guest-related issues to management promptly</li><li>
Conduct and oversee training and cross-training initiatives within the department</li><li>
Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li><li>
Ensure smooth communication between shifts and departments</li><li>
Resolve guest complaints and concerns efficiently and professionally</li><li>
Implement and maintain front office systems and procedures to optimize efficiency</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Proven experience in a front office or customer service role, preferably in the hospitality industry</li><li>
Strong leadership and team management skills</li><li>
Service-focused personality with a commitment to guest satisfaction</li><li>
Proficiency in Opera or similar property management systems</li><li>
Fluency in English; additional languages are a plus</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Strong communication and interpersonal skills</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Knowledge of hospitality industry best practices and standards</li><li>
Experience in training and developing team members</li><li>
Ability to multitask and prioritize effectively</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Bachelor's degree in Hospitality Management or related field preferred (not mandatory)</li></ul></div>

Front Office Supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26022510<br>
<b>Job Category</b>Management Development Programs/Interns<br>
<b>Location</b>Four Points by Sheraton Sheikh Zayed Road Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p>Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you�ll be better prepared to pursue opportunities post graduation. Here�s to exploring, kickstarting your dream career, and joining us on your journey!</p><div><br>
</div><p>To be considered for an internship, you must be a current college or university student. Want to join us? Apply now!</p><div><br>
</div><p>Marriott International is the world�s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?</p><div><br>
</div><p>marriotthotelinternship</p><div><br>
</div></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Front Office Intern - Four Points by Sheraton Sheikh Zayed

NMC Health plc

<div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>To provide strong leadership and management guidance to the Front Office team.
</p></li><li><p>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.
</p></li><li><p>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</p></li><li><p>To manage and optimise outpatient collections for the company.
</p></li><li><p>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</p></li><li><p>Ensure accurate updates on uploaded Physician schedules.
</p></li><li><p>Monitor scheduling to ensure best, effective use of Physician time.
</p></li><li><p>Ensure follow up appointments are booked and patients informed accordingly.
</p></li><li><p>Ensure optimal scheduling of appointments.
</p></li><li><p>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p></li><li><p>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</p></li><li><p>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p></li><li><p>Efficient accompaniment of patients to units in the absence of supporting employees.
</p></li><li><p>Outstanding and revenue reports are prepared and analysed.
</p></li><li><p>The system is updated accurately with payments received.
</p></li><li><p>Age analysis report is generated and daily follow up on outstanding amounts completed.
</p></li><li><p>Coordinate the requests and approval of payment arrangements and document accordingly.
</p></li><li><p>Ensure that challenging clients are dealt with in a professional and respectful manner.
</p></li><li><p>Effective implementation of policies and procedures.
</p></li><li><p>Monitor and manage accuracy of patient admission date.
</p></li><li><p>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</p></li><li><p>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</p></li><li><p>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p></li><li><p>Treating people fairly consistently.
</p></li><li><p>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</p></li><li><p>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</p></li><li><p>Embraces diversity, listening without judgement to diverse and opposing points of view .
</p></li><li><p>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p></li><li><p>Adapt leadership style according to the specific situation.
</p></li><li><p>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p></li><li><p>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p></li><li><p>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p></li><li><p>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</p></li><li><p>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p></li><li><p>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</p></li><li><p>Proactively drives results within own function/business unit.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p></li><li><p>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p></li><li><p>Establishes, builds, and sustain effective and trusting work relationships.
</p></li><li><p>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p></li><li><p>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</p></li><li><p>Effectively manages current and potential conflicts between personal life and work demands.
</p></li><li><p>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</p></li><li><p>Models a willingness to accept constructive feedback and makes changes where appropriate.
</p></li><li><p>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p></li><li><p>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p></li><li><p>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p></li><li><p>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p></li><li><p>Identifies, assigns and manages resources to achieve functional / business unit objectives
</p></li><li><p>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div><ul><li><p>To provide strong leadership and management guidance to the Front Office team.
</p></li><li><p>To ensure effective operational alignment of Physician appointment scheduling with the needs of the business unit/facilities.
</p></li><li><p>To monitor and manage client expectations and satisfaction through Patient Experience feedback.
</p></li><li><p>To manage and optimise outpatient collections for the company.
</p></li><li><p>To monitor and manage the accurate recording/processing of patient data to prevent financial risk for the company.<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li><p>To create and continuously maintain an enabling environment where people can develop and grow.
</p></li><li><p>To ensure that performance management contracts are in place for the team.
</p></li><li><p>Conduct and document bi-annual performance conversations .
</p></li><li><p>Identify high potential talent and ensure that development plans are facilitated in cooperation with Human Resources.
</p></li><li><p>Ensure that a training plan is developed and monitored to ensure continuous sharing of knowledge and skill.
</p></li><li><p>Monitor the quality of onboarding for new employees; new employees are orientated and probation periods are signed off .
</p></li><li><p>Maintain professional conduct and discipline within the team.
</p></li><li><p>Work closely with the recruitment team to recruit and select competent employees .
</p></li><li><p>Monitor employee scheduling of the department to ensure sufficient operational coverage.
</p></li><li><p>Ensure accurate updates on uploaded Physician schedules.
</p></li><li><p>Monitor scheduling to ensure best, effective use of Physician time.
</p></li><li><p>Ensure follow up appointments are booked and patients informed accordingly.
</p></li><li><p>Ensure optimal scheduling of appointments.
</p></li><li><p>Monitor patient feedback (Press Ganey) reports for trends in Front Office service delivery.
</p></li><li><p>Implement and support measures to increase participation rates of patients in Press Ganey surveys.
</p></li><li><p>Ensure the overall appearance of the Front Office area is in line with NMC quality and safety standards.
</p></li><li><p>Efficient accompaniment of patients to units in the absence of supporting employees.
</p></li><li><p>Outstanding and revenue reports are prepared and analysed.
</p></li><li><p>The system is updated accurately with payments received.
</p></li><li><p>Age analysis report is generated and daily follow up on outstanding amounts completed.
</p></li><li><p>Coordinate the requests and approval of payment arrangements and document accordingly.
</p></li><li><p>Ensure that challenging clients are dealt with in a professional and respectful manner.
</p></li><li><p>Effective implementation of policies and procedures.
</p></li><li><p>Monitor and manage accuracy of patient admission date.
</p></li><li><p>Clearly communicate expectations and ensure that roles and responsibilities are clear.
</p></li><li><p>Provides direction to direct reports by ensuring that everyone understands the strategy of the company and the supporting operational and clinical goals that needs to be met.
</p></li><li><p>Drives the motivation and engagement of people through creating a trusting environment where people are provided with the opportunities to try out new initiatives without feeling fearful.
</p></li><li><p>Treating people fairly consistently.
</p></li><li><p>Instils and drives desired NMC culture by living the values and the associated behaviours organisational values &ndash; setting the appropriate standards for behaviour.
</p></li><li><p>Consistently recognises the contribution and achievement of the team &ndash; being an advocate for the team
</p></li><li><p>Embraces diversity, listening without judgement to diverse and opposing points of view .
</p></li><li><p>Provide staff with the opportunities to grow and develop by encouraging self-learning, initiating training and development initiatives, coaching and on-the-job training.
</p></li><li><p>Adapt leadership style according to the specific situation.
</p></li><li><p>Produces a number of workable solutions that are effective when judged over time; considers the practical issues relating to implementing the preferred solution.
</p></li><li><p>Demonstrates an understanding of the interactions, interrelatedness and interdependence of information, patterns and events within the function/business unit and how it plays a part in the bigger system.
</p></li><li><p>Sets and continuously revises quality standards within and across departments/business unit in line with quality management principles.
</p></li><li><p>Monitors and maintains quality of functional/business unit systems, processes, resources, and outputs according to set internal and external quality standards and processes.
</p></li><li><p>Creates processes to ensure work is completed in a systematic and methodical way; proactively identifies and removes obstacles.
</p></li><li><p>Maintains consistent high levels of productivity within functional/business unit by ensuring appropriate resources, systems and processes are in place.
</p></li><li><p>Proactively drives results within own function/business unit.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Remains aware of own behaviour and how it effects job performance and working relationships with others.
</p></li><li><p>Demonstrates an accurate awareness of own strengths and weaknesses and proactively works on self development.
</p></li><li><p>Displays high levels of self-discipline and reliability to achieve work outcomes.
</p></li><li><p>Demonstrates an ability to share and understand the feelings, needs, concerns, and/or emotional state of others (professional empathy).
</p></li><li><p>Establishes, builds, and sustain effective and trusting work relationships.
</p></li><li><p>Maintains appropriate levels of focus, professionalism, performance, and objectivity under considerable pressure or demanding situations.
</p></li><li><p>Demonstrates emotional stability and mature behaviour appropriate to the workplace even in circumstances of discord or duress
</p></li><li><p>Effectively manages current and potential conflicts between personal life and work demands.
</p></li><li><p>Remains positive in the face of adversity and assists others to recognise the positive aspects of difficult situations/obstacles, pressures and setbacks.
</p></li><li><p>Models a willingness to accept constructive feedback and makes changes where appropriate.
</p></li><li><p>Ensures that relevant resources and support systems to manage stress and setbacks are available and utilised.
</p></li><li><p>Sets clear, measurable objectives and action plans for function/business unit, in line with operational/organisational goals
</p></li><li><p>Develop and prioritises medium to long term plans for functional area / business units and anticipates potential difficulties
</p></li><li><p>Coordinates timelines and priorities within function / business unit to ensure that deadlines are met
</p></li><li><p>Identifies, assigns and manages resources to achieve functional / business unit objectives
</p></li><li><p>Uses existing timelines to monitor own and others&rsquo; progress against deadlines; maintaining an on-going awareness of obstacles that may hinder progress.
</p></li><li><p>Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department
</p></li><li><p>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</p></li><li><p>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</p></li><li><p>Maintains patient &amp; staff confidentiality.
</p></li><li><p>To drive patient experience initiatives, monitoring patient feedback, addressing concerns promptly, and ensuring continuous improvement in service quality.</p></li></ul></div></div></div></div></p></div>
<br><div><p><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><ul><li><p>Bachelor&rsquo;s Degree - Any discipline or related fields. Master&rsquo;s degree will be an advantage.
</p></li><li><p>At least 5 years&rsquo; experience in a healthcare environment
</p></li><li><p>At least 3 years&rsquo; experience in a management or supervisory position<br>
</p></li></ul></div></div><br>
</div></div></p><p></p><p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><p><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Strong interpersonal, verbal and written communication skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills<br>
</p></div><p></p><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Excellent command of oral and written English. Arabic language desirable but not essential.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Ability to think critically and maintain a high level of confidentiality.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Demonstrate understanding and knowledge of financial principles and sense for business.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Proficiency in MS office.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<p></p><div><div><p>Knowledge and understanding of sound client service principles.<br>
</p></div><div><p>Proficient</p></div></div></div></div></p></div></div></div></div></p></div><p></p>

Clinical Operations & Front Office Manager

Sofitel

<div><b>Job Description</b><p><b><br>
MAIN DUTIES:</b></p><p><b>
Administration</b></p><ul><li>
Coordinate and assist with organizational mailings, as needed.</li><li>
Attend other corporate department meetings, as needed.</li><li>
Schedule activities for guests.</li><li>
Trace relevant statistics about clientele</li><li>
Coordinate all activities for guests with concierge</li><li>
Answer and send emails following Sofitel email etiquettes</li><li>
Assist with check-in / check-out, especially for VIP</li><li>
Assist staff with language and culture</li><li>
Coordinate with security department for any guest incident in the hotel</li><li>
Assist with translations particularly for e-mails</li><li>
Provide feedback from guests to GEX Manager for action</li></ul><p><b>
Financial and Revenue Responsibilities</b></p><ul><li>
Sells special set ups f.e. for birthday, Anniversary, etc.</li><li>
Is close with room dining and housekeeping to make sure the set ups will be in guests room</li></ul><p></p><p><b><br>
Training and Human Resources
</b></p><ul><li>Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.</li><li>
Treat complaints of harassment and discrimination promptly and confidentially.</li><li>
Treat customers and colleagues from all cultural groups with respect and sensitivity.</li><li>
Identify and deal with issues which may cause cross cultural conflict or misunderstanding.</li></ul><p><b>
Guest Experience Responsibilities</b></p><ul><li>
Acts as Supervisor in all aspects of the Front Lobby</li><li>
Supports and assists Front Office personnel in all Front Office Departments (Guest Relations, Concierge, Bell Desk and Front Desk), along with other hotel departments</li><li>
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction</li><li>
Conduct routine inspections of the Front Office (entrance, bell, and public areas) and take immediate actions to correct any deficiencies</li><li>
Knowledgeable about the City of Dubai, on-going events and history, all areas in the Hotel and the Hotel history, and includes information about the hotel, city and history whenever welcoming a guest and creates a unique experience</li><li>
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.</li><li>
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy</li><li>
Knowledgeable about the SOPs.</li><li>
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner; field guest complaints conduct research and resolve and negotiate solutions</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests and amenity delivery)</li><li>
Provide guest room tours and escort VIPs and other guests to guest rooms</li><li>
Inspect guest rooms before their arrival.</li><li>
Handles requests for late checkouts according to established hotel procedures</li><li>
Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information</li><li>
Ensure all Front Office staff is properly trained including service expectations, hotel facilities and services, local directions, safety procedures, etc. and have the tools and equipment needed to effectively carry out their job functions.</li></ul><p><b>
Miscellaneous</b></p><ul><li>
To be flexible and extend job duties to carry out any other reasonable duties if required</li><li>
Gives always his best that the guest is happy and has no need to worry in his holidays</li><li>
To be flexible and to carry out any other reasonable duties and responsibilities if required</li><li>
To attend trainings and meetings as and when required</li><li>
To assess situations and to be able to react accordingly through analysis and perspective</li><li>
To be available in front of the guests and colleagues</li><li>
All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.</li><li>
All ambassadors may be assigned to other duties in the hotel as and when required by business levels.</li></ul><p><b>
GENERAL DUTIES:</b></p><p><b>
Health and Safety
</b></p><ul><li>Ensure that all potential and real Hazards are reported immediately and rectified</li><li>
Be fully conversant with all departmental Fire, Emergency and Bomb procedures</li><li>
Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees</li><li>
Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.</li><li>
Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others</li><li>
Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.</li></ul><p><b>
Confidentiality
</b></p><ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policy</li><li>
Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul><p><b>
To be fully conversant with:</b></p><ul><li>
Hotel fire procedures</li><li>
Hotel security procedures</li><li>
Hotel Health and Safety policy and procedures</li><li>
Hotel Facilities and attractions</li><li>
Hotel standards of operation and departmental procedures</li><li>
Sofitel Keys of Luxury and Appearance guidelines</li><li>
Sofitel &ldquo;BE Magnifique&rdquo; vision and its corresponding strategies</li><li>
Methods of accepted payment of the company</li><li>
Short and long term company marketing promotions</li></ul></div>

Guest Experience Supervisor - Arabic Speaker / Additional Language

The First Group Hospitality

<div>Overview:
<div><b>
About The First Collection:</b><br>
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div><div></div><div><b><br>
About The First Collection Marina:</b><br>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</div><div></div><p><b><br>
About The First Group Hospitality</b></p><p>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</p><p>
For more information, visit tfghospitality.com</p>
Job Description:
<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>
Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>
Be familiar with all the Front Office software required for the Front Office Attendant.</li><li>
Ensure that all hotel standards are met when serving the guests and handling information.</li><li>
Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>
Have knowledge of emergency procedures and assist as needed.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Be on time and at work when scheduled, and in proper uniform.</li><li>
Attend departmental meetings as scheduled.</li><li>
Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.</li><li>
Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.</li><li>
Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.</li><li>
Perform special projects and other responsibilities as assigned.</li></ul>
Desired Skill &amp; Expertise:
<ul><li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li><li>
1 year experience Front Office computer literacy</li><li>
Excellent communications skills with Proficiency in speaking and writing English.</li><li>
Team player with excellent planning, organizing skills and excellent problem-solving skills.</li><li>
Able to work flexible working hours with rotating shifts.</li><li>
Pleasant personality and good grooming.</li></ul></div>

Front Office Associate

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 <strong>
  Industry &amp; Sector:
 </strong>
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 <br/>
 <br/>
 <strong>
  Primary job title (standardized):
 </strong>
 Front Desk Agent / Hotel Receptionist
 <br/>
 <br/>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 <br/>
 <br/>
 Role &amp; Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
  </li>
  <li>
   Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
  </li>
  <li>
   Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
  </li>
  <li>
   Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
  </li>
  <li>
   Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
  </li>
  <li>
   Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Must-Have
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in hotel front desk or guest services roles.
  </li>
  <li>
   Operational knowledge of Opera PMS or equivalent property management systems.
  </li>
  <li>
   Proficiency with POS systems and basic cashiering/billing procedures.
  </li>
  <li>
   Fluent English (verbal and written); clear telephone etiquette.
  </li>
  <li>
   Strong attention to detail and ability to handle transactions accurately under pressure.
  </li>
  <li>
   Valid legal authorization to work in the UAE.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arabic language proficiency.
  </li>
  <li>
   Experience with MICROS/Oracle POS or global distribution/reservation systems.
  </li>
  <li>
   Formal training or certificate in hospitality, customer service or front office operations.
   <br/>
   <br/>
  </li>
 </ul>
 Benefits &amp; Culture Highlights
 <br/>
 <br/>
 <ul>
  <li>
   On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
  </li>
  <li>
   Competitive UAE compensation package, staff benefits and training to advance front-office skills.
  </li>
  <li>
   Clear career pathways for high performers within hotel operations and guest services.
   <br/>
   <br/>
  </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 <br/>
 <br/>
 Skills: management,cashiering,operations
</div>


Hotel Receptionist

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