operations manager

receptionist

hr executive

office manager

front desk receptionist

hotel front office manager

Accor Group

Job Title
Front Office Supervisor   Luxury Floating Hotel Experience   Dubai, UAE
Job Description
Front Office Supervisor   Luxury Floating Hotel Experience   Dubai, UAE<br> <br>Step aboard a historic legend. The Queen Elizabeth II (QE2) is Dubai s only floating hotel, permanently docked at Port Rashid and rich in British maritime heritage. We are seeking an experienced Front Office Supervisor to lead our front desk operations and ensure seamless guest service in this one-of-a-kind hospitality setting.<br> <br>Job Details:<br> <br>Job Location: Dubai, UAE<br>Industry: Hotel / Resort / Lodging<br>Function: Receptionist / Front Desk<br>Salary: 4000 5000 monthly (Market estimated)<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Position Overview:<br> <br>As Front Office Supervisor, you will oversee the daily operations of the reception team, ensuring smooth check-ins and check-outs, accurate room allocations, and exceptional service delivery. Your leadership will be key in enhancing guest satisfaction while upholding the legacy and elegance of the QE2 experience.<br> <br>What You ll Do:<br> <br>* Support the Front Office Manager (FOM) by supervising and delegating tasks to reception staff<br>* Create and manage weekly rosters, attendance tracking, and leave calendars<br>* Coordinate room assignments and verify guest details and payment methods<br>* Oversee night shift duties including system audits and daily date rollovers<br>* Lead daily team briefings and service improvement sessions<br>* Collaborate closely with Housekeeping and other departments for operational efficiency<br>* Handle special room requests, inspect VIP rooms, and manage guest preferences<br>* Address guest concerns with professionalism and ensure prompt resolution<br>* Maintain updated guest documentation and reservation accuracy in Opera PMS<br> <br>Ideal Profile:<br> <br>* Prior experience in a supervisory front office role within a hotel or resort<br>* Strong organizational, scheduling, and multitasking skills<br>* Proficient in Microsoft Windows and Opera property management system<br>* Presentable, calm under pressure, and customer-oriented<br>* Excellent communication and team leadership capabilities<br>* Flexible to work across different shifts including nights and weekends<br> <br>Why Join Us:<br> <br>* Be part of a living legend with unmatched charm and historic value<br>* Collaborate with a passionate team in a truly unique hospitality environment<br>* Benefit from learning, development, and advancement within the Accor group<br>* Experience career growth in Dubai s vibrant hospitality sector<br> <br>About the Company:<br> <br>The Queen Elizabeth II (QE2) Hotel is a floating hospitality landmark managed under the Accor brand. With 447 elegant rooms, period architecture, and modern amenities, QE2 offers a truly immersive journey into maritime history and luxury living. Anchored at Port Rashid, Dubai, it continues to delight guests from around the world through exceptional service and timeless elegance.
Post Details

Front Office Supervisor Luxury Floating Hotel Experience Dubai, UAE

MOVENPICK

<p><strong>The Role</strong></p><ul><li><p>Under the guidance and supervision of the Front Desk Manager and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</p></li><li><p>Must be thoroughly familiar with all M venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Front Desk Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</p></li></ul><p><strong>Key Deliverables and Responsibilities</strong></p><p><strong>Planning &amp; Organizing:</strong></p><ol><li>Review and update the logbook.</li><li>Be smart, well-groomed and maintain a friendly and cheerful disposition at all times.</li><li>Report regularly on happenings to FDM, Operations Manager and GM.</li><li>Maintain associate relations.</li><li>Resolve complaints Handle the disputes.</li><li>Ensure services are up to the required standard.</li><li>Smooth check in/check out procedures for the hotel and the residents comments.</li><li>Hotel tour as per Checklist.</li><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures.</li><li>Plan and coordinate all move in and move out activity with and relevant departments.</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol><p><strong>Operations:</strong></p><ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed.</li><li>Register and process check in for all arrivals.</li><li>Conduct daily briefing &amp; ensure IQ standard is followed.</li><li>Perform Check in &amp; Check Out at the reception.</li><li>Be part &amp; lead in success of ALL enrolment and assist to achieve the hotel target.</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target.</li><li>Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager.</li><li>Ensure guest comments are investigated and reply back to guest accordingly.</li><li>Assist in achieving Trust You targets.</li><li>Attend guest requests and take action accordingly.</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered.</li><li>Assist Hotel Manager on Duty when/if required.</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback FDM with action taken.</li><li>Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs.</li><li>File daily reception report and documents systematically.</li><li>Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training.</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager.</li><li>Attend Credit meeting when requested.</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Coordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in coordination with the Front Desk Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Coordinate proper actions with other departments, informs the Front Desk Manager, Operations Manager and General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Accor's Values.</li><li>Assist in Task Force Teams for new openings.</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings.</li></ol><p><strong>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:</strong></p><ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel s policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>

Front Office Duty Manager

<b><br>Job Title<br>Front Office Supervisor   Floating Heritage Hotel   Dubai, UAE<br>Job Description<br>Front Office Supervisor   Floating Heritage Hotel   Dubai, UAE</b><br> <br>Join the legendary Queen Elizabeth II (QE2) Hotel in Dubai, the only permanently docked ocean liner-turned-hotel in the region. This iconic destination offers guests a blend of British heritage and modern luxury. As a Front Office Supervisor, you ll lead guest reception operations aboard a truly unique hospitality experience.<br> <br><b>Job Details:<br> <br>Job Location: Dubai, UAE<br>Industry: Hotel / Resort / Lodging<br>Function: Receptionist / Front Desk<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Position Overview:</b><br> <br>As Front Office Supervisor at the QE2 Hotel, you will play a key role in ensuring seamless front desk operations, exceptional guest service, and coordination across departments. From supervising check-ins to guiding the team through night audits and room allocations, your leadership will help deliver a memorable experience aboard this historic luxury vessel.<br> <br><b>What You ll Do:<br></b> <br>* Supervise the front office team and coordinate work schedules, attendance, and shift planning<br>* Ensure prompt and professional check-in and check-out procedures, including room allocation and payment verification<br>* Oversee guest arrivals and special room requests; review reservations and guest correspondence in advance<br>* Monitor and optimize communication between front office, housekeeping, and other departments<br>* Conduct daily briefings and ongoing service training to maintain hospitality standards<br>* Handle and resolve guest concerns, ensuring satisfaction with attention to detail<br>* Perform duties during night shift operations, including audit procedures and system transitions<br>* Ensure accurate guest documentation and reservation data using Opera<br>* Personally inspect VIP or blocked rooms prior to arrival<br> <br><b>Ideal Profile:<br></b> <br>* Previous leadership experience in a hotel front office setting<br>* Proficient in Microsoft Windows and Opera PMS<br>* Strong interpersonal, conflict resolution, and guest service skills<br>* Professional appearance and high reliability<br>* Comfortable working under pressure in a fast-paced, luxury hospitality environment<br>* Committed to teamwork, service excellence, and guest satisfaction<br> <br><b>Why Join Us:<br></b> <br>* Be part of a one-of-a-kind hospitality experience aboard the legendary QE2<br>* Work in a historically significant, high-profile hotel brand in the heart of Dubai<br>* Access training, growth, and development opportunities within a renowned hospitality group<br>* Enjoy a vibrant and collaborative work culture focused on excellence and heritage<br>

Front Office Supervisor Floating Heritage

The First Group

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Job Description<br><div>
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<p>As the <strong>Director of Front Office Operations</strong>, you will be responsible for leading and orchestrating all aspects of the Front Office division including Reception, Concierge, Guest Relations, Bell Services, Ciel Connect (telephone operations), Valet, and Rooms Control. Your leadership will ensure exceptional guest experiences that reflect the luxury positioning of the world s tallest hotel, while optimizing operational efficiency, team performance, and guest satisfaction.</p> <strong>Key Responsibilities:</strong> <ul> <li> <p>Oversee the entire Front Office operation with a strong focus on service excellence, guest engagement, and operational innovation.</p> </li> <li> <p>Develop and implement strategies to continuously elevate the guest journey, from arrival to departure.</p> </li> <li> <p>Ensure all front office touchpoints align with brand standards and support the hotel s premium positioning.</p> </li> <li> <p>Lead, mentor, and empower a large and diverse team including department heads and supervisors across the Front Office spectrum.</p> </li> <li> <p>Conduct regular performance reviews, training plans, and succession planning initiatives.</p> </li> <li> <p>Foster a positive team culture driven by hospitality, service passion, and guest-centric values.</p> </li> <li> <p>Personally ensure high levels of guest satisfaction, resolving complex complaints and ensuring follow-up actions.</p> </li> <li> <p>Monitor online reputation platforms, guest feedback, and service audits to drive continuous improvement.</p> </li> <li> <p>Champion loyalty program engagement and personalization efforts.</p> </li> <li> <p>Drive efficiency across check-in/out, room allocation, lobby services, and guest movement.</p> </li> <li> <p>Maintain oversight of room inventory, upgrades, walk situations, and VIP pre-arrivals.</p> </li> <li> <p>Collaborate with Revenue, Sales, and Housekeeping to ensure seamless communication and revenue optimization.</p> </li> <li> <p>Ensure adherence to all regulatory, financial, and brand standards.</p> </li> <li> <p>Oversee departmental budgets, forecasts, and cost controls.</p> </li> <li> <p>Prepare and analyze reports on performance metrics, staffing, and guest feedback.</p> </li> </ul>
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Desired Skill &amp; Expertise<br><div>
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<ul> <li> <p>Minimum 8 10 years of progressive Front Office experience, with at least 3 5 years in a leadership/director role in a luxury hotel environment.</p> </li> <li> <p>Proven success managing large teams in complex operations.</p> </li> <li> <p>Excellent communication, problem-solving, and leadership skills.</p> </li> <li> <p>Strong knowledge of PMS (Opera Cloud preferred), Microsoft Office Suite, and guest experience platforms.</p> </li> <li> <p>Fluency in English; additional languages are an asset.</p> </li> <li> <p> <span>Impeccable grooming, professionalism, and guest diplomacy.</span></p></li></ul></div></div></div>

Director of Front Office Operations

Meli Hotels Internation...

The world is yours with Meli Discover a boundless path at Meli , where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family ????Discover some of the benefits we offer:My Meli Rewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My Meli Benefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meli  as we are proud of you ????Your Tasks:Representation of the Front Office Manager and Front Office Assistant ManagerDevelopment and introduction of standards at the front office area as well as the subsequent support of the front office teamCheck-in / -out as well as the individual greeting and farewell of our guestsClose cooperation with all departments for a unique hotel experienceProfessional presentation of our hotel through active, personal guest and customer contactAdvising our guests on the location, facilities and the full range of services on offerEnsuring quality standardsWhat are we looking for:Experience in a similar role with luxury backgroundHigh level of English and Arabic or Russian or SpanishA friendly and sympathetic personalityFlexibilty and motivationAt Meli  we are all VIP ????Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli  an opportunity for constant growth and a passport to create your future wherever you want.Our warmth, proximity and passion for what we do make working at Meli  an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.At Meli  Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.If you want to be  Very Inspiring People , follow us on:INSTAGRAM   TIKTOK   LINKEDIN   INDEED   GLASSDOOR

Front Office Supervisor

ACCOR

<p>We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.</p> <ul> <li>Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines</li> <li>Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service</li> <li>Monitor and maintain appropriate standards of conduct among team members</li> <li>Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days</li> <li>Report operational defects and guest-related issues to management promptly</li> <li>Conduct and oversee training and cross-training initiatives within the department</li> <li>Promote hotel facilities and identify opportunities to enhance guest experiences through upselling</li> <li>Ensure smooth communication between shifts and departments</li> <li>Resolve guest complaints and concerns efficiently and professionally</li> <li>Implement and maintain front office systems and procedures to optimize efficiency</li> </ul>

Night Supervisor

Meliá Hotels International

<div><div><div><b><i>&ldquo;The world is yours with Meli&aacute;&rdquo;</i></b></div><br>
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<div>Discover a boundless path at Meli&aacute;, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family   </div><br>
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<div><b>Discover some of the benefits we offer:</b></div><br>
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<ul><li><b>My Meli&aacute;Rewards:</b> Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li></ul><br>
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</div><ul><li><b>My Meli&aacute;Benefits:</b> Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li></ul><br>
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</div><div>Be proud to belong to Meli&aacute; as we are proud of you   </div><br>
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<div>Located in the iconic Opus by Omniyat, <b>ME Dubai</b> is the first ME by Meli&aacute; hotel in the Middle East &mdash; and the only hotel in the world designed inside and out by the late Dame Zaha Hadid. Nestled in the heart of the Burj Khalifa district, ME Dubai features 93 rooms and suites, with Central Cosmo Tapas and Bar as its signature F&amp;B outlet.</div><br>
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<div>The role supports the Front Office Supervisor in overseeing Front Office operations, ensuring efficiency, profitability, and adherence to quality standards to maximize guest satisfaction. It involves delivering exceptional service at check-in and check-out, handling billing and payment processes accurately, maintaining knowledge of hotel procedures and facilities, and coordinating effectively with other departments. The position requires proactive planning, strong communication skills, and strict adherence to hotel policies related to safety, security, and customer service. It also includes managing guest feedback, promoting service excellence, and supporting colleagues across functions to ensure smooth operations. Additionally, the role demands leadership in upholding brand standards, fostering strong internal and external relationships, and continually identifying opportunities for operational improvement and team development. This position includes working night shifts on a rotational basis to ensure 24/7 front desk coverage.</div><br>
<div></div><div><b>At Meli&aacute; we are all VIP</b>   </div><br>
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<div>Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli&aacute; an opportunity for constant growth and a passport to create your future wherever you want.</div><br>
<div></div>
<div>Our warmth, proximity and passion for what we do make working at Meli&aacute; an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, <b>VIP</b><b> </b>People.</div><br>
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<div><i>At Meli&aacute; Hotels International, we are committed to </i><b><i>equal opportunities between women and men</i></b><i> in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.</i></div><br>
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<div><i>We promote our commitment to </i><b><i>equality and diversity</i></b><i>, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that </i><b><i>diversity and inclusion among our employees are essential for our success as a global company</i></b><i>.</i></div><br>
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<div><i>Additionally, we support the sustainable growth of our industry through </i><b><i>a socially responsible team</i></b><i>. In this sense, our motto is &quot;</i><b><i>Towards a sustainable future, from a responsible present</i></b><i>&quot;. Thanks to al our collaborators, we make it possible.</i></div><br>
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<div>To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the &quot;<b>Protect Your Application</b>&quot; page.</div><br>
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<div>If you want to be &ldquo;<b>Very Inspiring People</b>&ldquo;, follow us on:</div><br>
<div></div>
<div><b>INSTAGRAM</b><b> &ndash; </b><b>TIKTOK</b><b> </b><b>&ndash; </b><b>LINKEDIN</b><b> &ndash; </b><b>INDEED</b><b> &ndash; </b><b>GLASSDOOR</b></div></div></div>

Receptionist - ME Dubai (36648)

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