receptionist

office administrator

front desk receptionist

office assistant

hr manager

hotel front office manager

Four Seasons

<div></div><div><div><div><div>Job ID: REQ10387893</div></div><div><div>
Four Seasons Dubai at DIFC</div></div><div><div>
Location: Dubai, Dubai, United Arab Emirates</div></div><div><div>
widget: Full time</div></div></div></div><div></div>
 <div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary &ndash; ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons Candidates will be offered once-in-a-lifetime opportunity rich in personal and professional growth.<div><div>
Internal Facing Job Advertisement</div></div><div><div><div><div><div><div><div><div><div>
What you will do<ul><li>
Manage the activities at the Front Office, Ensures communications and follow-up with day shift on any problems, guest requests or special requirements.</li><li>
Resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>
Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.</li><li>
Review late arrivals, next day early arrivals and departures to plan for the next day&rsquo;s activities. Coordinates arrivals, departures and billing requirements. Blocks rooms for arrivals and ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.</li><li>
Take action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees without requiring special direction. Responds swiftly and effectively in any hotel emergency or safety situation.</li><li>
Check Staff facilities such as Locker Rooms and Staff Dining Room to assure that they are operating at Four Seasons standards. Communicate to HR when they are not. Acts as a liaison for overnight shift with HR.</li><li>
Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.</li><li>
Work closely with Security Staff to handle any guest emergency or safety concerns.</li></ul>
What you will bring<ul><li>
Minimum of one-year experience in a similar capacity. Dubai experience will be an added advantage.</li><li>
Computer literate and have working knowledge of Opera and HotSos.</li><li>
Possesses business acumen, well-developed guest PR skills and personal flair.</li></ul> 
 
What do we offer:<ul><li>
Work Authorization</li><li>
Competitive tax-free salary</li><li>
Annual Incentive Plan</li><li>
Housing allowance</li><li>
Medical and life insurance</li><li>
Paid annual leave</li><li>
Annual flight allowance to home country</li><li>
End of service gratuity</li><li>
Learning &amp; Development Programs</li><li>
Career opportunities and international transfer</li><li>
And more...</li></ul></div></div></div></div></div></div></div></div></div></div>

Front Office Manager

Golden Sands Hotel Apartments

Skills Required:Must have a proven work experience as a Receptionist, Front Office Representative or similar roleMust have an excellent spoken and written communication skills.Must have an excellent customer service skills.Must have professional attitude and appearanceMust have an excellent organizational skillsMust have ability to be resourceful and proactive when issues ariseMust have a professional phone demeanor, hands-on experience with office equipment (e.g. fax machines and printers)Must have strong computer software proficiency.Must have multitasking and time-management skills, with the ability to prioritize tasksMust be able to handle cash and credit transactions.Must have ability to maintain calm, polite, and patient in stressful situations.As a Receptionist, you will be the first point of contact for our company. Our Receptionist&rsquo;s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role require working in shifts, so flexibility is a plus.Ultimately, a Receptionist&rsquo;s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.Duties &amp; Responsibilities:&middot; Greet and welcome guests as soon as they arrive at the front desk, recognized and maintain eye contact in accordance with hotel Brand service standards and the goals of GSHA.&middot; Demonstrate comprehensive knowledge of Front Office procedures and computer system.&middot; Deal with all guest requests promptly, taking personal responsibility to ensure guest satisfaction.&middot; Anticipate guest&rsquo;s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.&middot; Use guest name whenever possible in accordance with hotel standards.&middot; Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIP&rsquo;s.&middot; Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.&middot; Convey information and messages to appropriate personnel in a timely and efficient manner.&middot; Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations.&middot; Be aware of facilities and points of interest within Dubai and surrounding areas to assist with any guest inquiries.&middot; Ensure all necessary information is obtained upon check-in, following hotel credit procedures.&middot; Be familiar with all vouchers and group billing procedures.&middot; Adhere to hotel credit procedures and policies at all times.&middot; Handle the guest checkout process, ensuring billing processes and manual postings are conducted in accordance with hotel standards.&middot; Maintain cash float and accurately handle money at all times.&middot; Be fully conversant and efficient in dealing with foreign currencies and their exchange rates in order to provide foreign exchange services to guests.&middot; Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information is passed on clearly.&middot; Maintain a clean and tidy work area in accordance with the hotel standards.&middot; Adhere to hotel policy regarding uniform and personal presentation.&middot; Ensure that your Manager is informed immediately of any emergency, security or health &amp; safety matter.&middot; Perform any additional duties as requested by Hotel Management.Pay: From AED10,000.00 per monthWork Location: In person

Receptionist (Emirati national only)

Vintage Grand Hotel

We are looking for a detail-oriented Accountant, Receivables to manage the hotel&rsquo;s accounts receivable operations. The role will be responsible for accurate billing, timely collection follow-up, account reconciliation, and maintaining proper records of all receivables.DUTIES &amp; RESPONSIBILITIES:<ul><li>Prepare and issue invoices for hotel guests, companies, travel agents, corporate clients, and other accounts.</li><li>Review and verify daily city ledger postings, guest accounts, credit transactions, and supporting documents.</li><li>Monitor outstanding receivables and follow up with customers and companies for timely payment.</li><li>Prepare and send customer statements and aging reports.</li><li>Reconcile accounts receivable balances and investigate any discrepancies.</li><li>Verify credit card settlements, direct billings, city ledger accounts, and other receivable transactions.</li><li>Coordinate with Front Office, Sales, Reservations, Events, and other departments to resolve billing and payment issues.</li><li>Process payments and ensure accurate posting in the accounting system.</li><li>Maintain proper documentation for all invoices, receipts, credit notes, and related transactions.</li><li>Assist with month-end closing activities, including receivables reconciliation and reporting.</li><li>Monitor overdue accounts and escalate long-outstanding balances to the Finance Manager.</li><li>Ensure compliance with hotel policies, internal controls, and financial procedures.</li><li>Support internal and external audits by providing required documents and information.</li></ul>REQUIREMENTS<ul><li>Bachelor&rsquo;s degree or diploma in Accounting, Finance, or a related field.</li><li>2 to 4 years of experience in Accounts Receivable or hotel finance.</li><li>Previous experience in a 4-star or 5-star hotel is preferred.</li><li>Good knowledge of hotel accounting processes, city ledger, credit transactions, and receivables reconciliation.</li><li>Experience with hotel accounting systems and ERP systems.</li><li>Good knowledge of Microsoft Excel.</li><li>Strong attention to detail and accuracy.</li><li>Good communication and follow-up skills.</li><li>Ability to work independently and meet deadlines.</li></ul>Pay: From AED3,500.00 per monthWork Location: In person

Accountant (Receivables)

Grand Central Hotel

Our hotel is looking for a Receptionist for our Front Office team. He/She will welcome guests, do check-ins and check-outs, deal with guest queries and provide prompt and professional guest service. Attend to guest requirements and ensure complete guest satisfaction.RECEPTIONIST DUTIES &amp; RESPONSIBILITIES:<ul><li>Welcome and greet guests in a friendly demeanor</li><li>Inform guests about the hotel rates and services</li><li>Sales of rooms through walk-ins and phone queries</li><li>Ensure proper room allocation</li><li>Register, check-in and check-out guests</li><li>Listen and respond to guest queries and requests both in-person and on phone</li><li>Liaise with necessary staff including housekeeping and maintenance to address any issues or complaints made by guests</li><li>Maintain a neat and orderly front desk and reception area</li></ul>QUALIFICATION AND WORK EXPERIENCE:<ul><li>2 - 3 years of practical experience in front office position in a hotel in UAE, preferably Dubai</li><li>good oral and written communication skills</li><li>strong working knowledge of relevant computer software including MS Office, Opera PMS and payment systems</li><li>strong presentation and platform skills and friendly demeanor</li></ul>Job Type: Full-timePay: AED1,500.00 - AED1,800.00 per monthWork Location: In person

Hotel Receptionist

Marriott International

<div>Additional Information 
Job Number26105695 
Job CategoryRooms &amp; Guest Services Operations 
LocationAl Emreef Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hilton

<div>The Director of Front Office oversees all operational aspects of the Front Office Department, including Front Desk, Concierge, Personal Concierge and Personal Assistant services. This role ensures a seamless guest experience that aligns with the Forbes Travel Guide Five-Star standards. Reporting directly to the Director of Operations, the role is responsible for the smooth operation of the entire Front Office department, maintaining luxury guest experiences and inspiring a highly skilled team to deliver refined, personalized, and memorable services. With a strong emphasis on the guest journey and luxury service, the Director of Front Office ensures that every detail contributes to establishing the Front Office as a sanctuary of excellence within the hotel.</div>
 <div>What will I be doing?
 
As a Director of Front Office, you are responsible for overseeing all Front Office operations and leading the department to deliver an exceptional and personalized guest experience in line with brand standards, Forbes Travel Guide requirements, and luxury hospitality expectations. You will also be accountable for achieving revenue objectives, managing guest feedback, and driving continuous service excellence. Your key responsibilities include, but are not limited to, the following:
Operational Responsibilities
<ul><li>Oversee the day-to-day operations of the Front Office department, including Front Desk, Concierge, Personal Concierge, Personal Assistant services, guest journey management, valet services, and traffic movement, ensuring seamless, elevated service delivery at all times.
</li><li>Lead and manage Front Office systems, including OnQ, ensuring accuracy of check-in and check-out processes, reporting, KPIs, and monitoring daily arrival and departure movements.
</li><li>Manage Synergy and Kipsu platforms, ensuring all processes are followed in accordance with brand and company standards.
</li><li>Oversee all financial and transactional activities within the Front Office, ensuring compliance with internal controls and audit requirements.
</li><li>Ensure all administrative duties are completed daily, weekly, and monthly in line with company standards.
</li><li>Manage room allocations in accordance with guest preferences, profiles, and arrival times to maximize satisfaction and loyalty.
</li><li>Coordinate closely with Housekeeping and other operational departments to ensure smooth arrivals, departures, and room readiness.
</li><li>Drive performance against established targets, including Hilton Honors enrollments, upselling initiatives, and guest engagement metrics.
</li><li>Ensure guest arrival and departure experiences are consistently in line with Forbes Travel Guide standards.
</li>Ensure clear, effective, and consistent communication between team members and leadership to support operational alignment and engagement. 
<li>
 
</li></ul>People &amp; Leadership
<ul><li>Inspire and motivate the team to consistently deliver exceptional service and the highest standards of hospitality.
</li><li>Recognize and reward strong performance by managing a team member recognition program in line with company expectations.
</li><li>Recruit Front Office team members and leaders in accordance with company policies and statutory requirements.
</li><li>Proactively address underperformance through coaching and discussions, and where necessary, initiate formal disciplinary procedures in line with HR policies.
</li><li>Ensure vacation planning is completed, regularly updated, and aligned with operational and business requirements.
</li><li>Support succession planning by setting clear KPIs, maintaining training calendars, overseeing appraisals, and providing ongoing feedback and coaching.
</li>Ensure all Front Office team members consistently maintain a neat, clean, and well-groomed appearance in accordance with brand standards. 
<li>
</li></ul> 
Financial Responsibilities
<ul><li>Manage the Front Office departmental financial targets and P&amp;L, including upselling forecasts and accruals.
</li><li>Monitor and control departmental expenses to ensure alignment with approved budgets.
</li>Oversee all financial transactions, risk management, and audit requirements, ensuring full compliance with company policies and controls. 
<li>
</li></ul> 
Commercial Responsibilities
<ul><li>Manage all incremental revenue through effective guidance and coaching on room and breakfast upselling strategies.
</li><li>Ensure the consistent promotion and recommendation of hotel facilities and services to maximize overall hotel revenue.</li></ul></div>
 <div>What are we looking for?
The Director of Front Office for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the below skills and characteristics:
<ul><li>Previous experience as Director of Front Office in a luxury hotel brand
</li><li>Strong leadership and communication skills with a passion for delivering exceptional guest service.
</li><li>Exceptional professional presence, supported by impeccable grooming standards
</li><li>Excellent people management skills
</li><li>Solid knowledge of Forbes Standards
</li><li>Flexibility to respond to a range of different work situations.
</li><li>Solid track record in maximizing guest satisfaction scores
</li><li>Strong knowledge of the local UAE market
</li>Proficiency with computers and computer programs, including Microsoft Word, PowerPoint 
<li>
</li></ul> 
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience working with Forbes Standards
</li><li>Previous experience in UAE
</li>Relevant qualifications and educational background 
<li>
 
</li></ul>What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

SIRO One Za'abeel

<div>Team Leader, Front Office, SIRO One Za'abeel
 
(20445) 
SIRO One Za&rsquo;abeel is more than a hotel &ndash; it&rsquo;s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality &ndash; through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels. 
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they&rsquo;re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise. 
Be a part of the world&rsquo;s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za&rsquo;abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za&rsquo;abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&amp;Only resorts worldwide. 
About The Role
<ul><li>Always keep a positive and motivated attitude, supervising and being an example as a leader.</li>
</ul><ul><li>Follow the Grooming standards and ensure all Team follows the same.</li>
</ul><ul><li>Maintain effective communication with all related departments to ensure smooth service delivery, building mutual trust and respect.
</li></ul><ul><li>Understanding employee positions to perform duties in employees' absence.</li>
</ul><ul><li>Ensure regular on-job trainings are performed and all SOP&rsquo;s followed.
</li></ul><ul><li>Regular check of LQA Standards as applicable.
</li></ul><ul><li>Empower employees to provide excellent customer service, guiding them through good judgement decisions.
</li><li>Provide guidance and direction to Team colleagues, including setting and monitoring performance standards.
</li><li>Attend the daily handover briefing when on shift and lead the briefing during the absence of the line Manager.</li>
<li>Being an active knowledgeable person about Memberships, activities, and services.
</li><li>Monitor daily operation of the Front Desk Agents.</li>
<li>To assist with any other duties as required by the line manager or another member of the management team.</li>
<li>Provide services that are above and beyond for guest&rsquo;s satisfaction and retention, interacting with guests to obtain feedback on the overall satisfaction.
</li><li>Establish a positive and active relationship with the guests, maintaining a high visibility in public areas and being knowledgeable of the Siro product.
</li><li>Always maintain high level of knowledge to upsell and cross-sell services and facilities to our guests.
</li><li>Responsible for all in house guest requests and ensuring their needs are met based on five pillars.</li>
<li>Record guest issues in the guest response tracking system.</li>
<li>Review guest satisfaction results with employees daily during handover.
</li><li>Making sure all guests&rsquo; complaints are followed up and discussed during the daily meeting within the Team for total guest recovery.
</li><li>Always seek opportunities of service improvement.
</li><li>Understand and implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</li>
<li>Understand and comply with security, health and safety policies and procedures pf the hotel.</li>
<li>Welcome guests in an active manner, assisting in the check in and check out procedures when needed and in the App use.
</li><li>Manage the shift and ensure that all Agents perform the tasks as per check lists.</li>
<li>Ensure all guest registrations are completed and correspond with Opera PMS. Ensure online check-ins in the App are updated in the system.
</li><li>Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy.</li>
<li>Assure to comply with the hotel policy in relation to cash handling and the billing/credit policy.</li>
<li>Ensure room allocation is properly handled as per the guests&rsquo; requirements and reservation.</li>
<li>Be fully familiar with all room types and rates.</li>
<li>Should be responsible for the Team to achieve their goals for upsell and cross sell.
</li><li>To ensure the Front Office Areas are kept neat and tidy.</li>
<li>To ensure that all backup materials are stored in a neat, organised, and structured manner to allow quick access at a future date.</li>
<li>To ensure that a proper handover is provided between shifts.
</li><li>To control all PM accounts that are open. It is the Team Leader&rsquo;s responsibility to ensure that all bills are invoiced out in a timely manner with all backup attached.</li>
<li>Maintain a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.</li>
<li>To undertake any reasonable tasks and secondary duties as assigned by the Management.</li>
<li>Ensure Lobby Coverage at any time of the day while on shift.</li>
<li>Perform an active follow up of the Siro App so we can contact any guests prior to their arrival as per preferences or specific programs.
</li></ul>About You
<ul><li>Must be computer literate, knowledge of MS Office, Excel and Opera is essential.</li>
</ul><ul><li>Must be able to work well under pressure and be able to multi-task.</li>
</ul><ul><li>Must have experience in a five-star environment for a minimum of 2 years. Experience in pre-opening is an advantage.
</li></ul><ul><li>Supervising experience is a plus.</li>
</ul><ul><li>Must be fluent in verbal and written English. Additional language skills are an advantage.</li></ul> 
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div>

Team Leader, Front Office, SIRO One Za'abeel

Explore 445+ Hotel front office manager in Dubai this August. Find roles across top companies and apply now to boost your career.

445 hotel front office manager jobs In Dubai

Front Office Manager

Receptionist (Emirati national only)

Accountant (Receivables)

Hotel Receptionist

Front Office Manager

Director of Front Office at Waldorf Astoria Dubai International Financial Centre

Team Leader, Front Office, SIRO One Za'abeel