operations manager

receptionist

hr manager

hr coordinator

office manager

hotel front office manager

Hilton

<div>Front Office Supervisor
A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. 
What will I be doing? 
As a Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise the efficient operations of reception including check in/out procedures</li><li>
Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>
Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow and adhere to company brand standards</li><li>
Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>
Work with your Manager to identify a specific project to complete during your internship placement</li></ul>
What are we looking for? 
Front Office Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Desire to progress within the Hospitality industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous supervisory experience</li><li>
Previous experience in the hotel industry</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Courtyard by Marriott® Al Barsha Dubai

<div>
 
 COURTAYRD BY MARRIOTT AL BARSHA is looking for a passionate and service-driven
 
 DUTY MANAGER in Front Office Department
 
 to support daily hotel operations and uphold the exceptional guest experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee front office operations during assigned shifts
 </li>
 <li>
 Act as the Manager on Duty &ndash; handling guest concerns, emergencies, and special requests
 </li>
 <li>
 Ensure consistent Marriott brand standards and guest satisfaction
 </li>
 <li>
 Supervise and motivate team members to deliver exceptional service
 </li>
 <li>
 Maintain operational excellence, safety, and cleanliness throughout the property
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Previous experience in 4/5* hotel operations (Marriott experience a plus)
 </li>
 <li>
 Minimum 2 years of experience as a Front Office Supervisor
 </li>
 <li>
 Strong communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to lead by example and make confident decisions under pressure
 </li>
 <li>
 Flexibility to work a variety of shifts including evenings, weekends, and public holidays
 </li>
 <li>
 Knowledge of Opera or similar PMS systems preferred / System Savvy
 </li>
 </ul>
 
 
</div>

Duty Manager

Overview Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: What will I be doing? <ul><li>Supervise the efficient operations of reception including check in/out procedures</li><li>Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Advise team of any special events or VIP Guests in the hotel for events or for general accommodations</li><li>Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties</li><li>Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards</li><li>Act in accordance with fire, health and safety regulations and follow the correct procedures when required</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow and adhere to company brand standards</li><li>Assist other departments wherever necessary and maintain good working relationships with Team Members</li><li>Work with your Manager to identify a specific project to complete during your internship placement</li></ul> What are we looking for? Front Office Supervisor Interns serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>Previous experience in a customer-focused industry</li><li>Desire to progress within the Hospitality industry</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>Previous supervisory experience</li><li>Previous experience in the hotel industry</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Details <ul><li>Seniority level: Internship</li><li>Employment type: Full-time</li><li>Job function: Other</li><li>Industries: Hospitality</li></ul> Location Work Locations: Embassy Suites by Hilton Dubai Business Bay Brand Brand: Embassy Suites by Hilton Job Job: Guest Services, Operations, and Front Office

Mövenpick

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.
We are Heartists&reg;
&ldquo;Heartist&rdquo; describes both our culture and who we are. Everything we do comes from the heart, and we&rsquo;re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!
We believe that the world is more welcoming when we&rsquo;re connected. So that we see what we have in common, instead of what sets us apart.
Life in Movenpick
The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.
We enable our guests to Savour the flavor of life, balancing small indulgence with what&rsquo;s good for them- and good for the world. 
Job Description 
The Role<ul><li>
Under the guidance and supervision of the Assistant Front Office Manger and / or the Front Desk Manager, and within the limits of the established M&ouml;venpick Hotels &amp; Resorts and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>
Must be thoroughly familiar with all M&ouml;venpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>
Key Deliverables and Responsibilities
Planning &amp; Organizing:<ul><li>
Coordinating purchasing for the front office departments with the finance team as per the hotel procedures</li><li>
Plan and coordinate all move in and move out activity with and relevant departments</li><li>
Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>
Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ul>
Operations:<ul><li>
Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>
Announce VIP rooms to Housekeeping and F&amp;B departments</li><li>
Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>
Attend management morning briefing if needed/requested</li><li>
Take responsibility of your shift &amp; handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>
Register and process check in for all arrivals</li><li>
Conduct daily briefing &amp; ensure IQ standard is followed</li><li>
Perform Check in &amp; Check Out at the reception</li><li>
Be part &amp; lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>
Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>
Check online comments (TripAdvisor, Booking.com etc.) and investigate issues then report to the manager</li><li>
Ensure guest comments are investigated and reply back to guest accordingly</li><li>
Assist in achieving Trust You targets</li><li>
Attend guest requests and take action accordingly</li><li>
Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>
Assist Hotel Manager on Duty when/if required</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests&rsquo; departure.</li><li>
Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check Paymaster daily and give feedback RDM with action taken</li><li>
Encourage rooms &amp; breakfast upselling daily to the team and share result and feedback</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs</li><li>
File daily reception report and documents systematically.</li><li>
Give a proper training &amp; induction for all new reception joiners and ensure Opera V9 is the PMS used in training</li><li>
Maintain daily courtesy call sheet and share feedback/action with the manager</li><li>
Attend Credit meeting when requested</li><li>
Attend Revenue meetings when requested.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.</li><li>
Other duties as assigned.</li><li>
Perform duties in a manner that respects M&ouml;venpick Hotels &amp; Resorts&rsquo; Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>
Assist in Task Force Teams for new openings</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Attend and chair the daily briefings</li><li>
Cover night shift operations as required, ensuring smooth and efficient hotel functioning during overnight hours.</li></ul>
Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>
Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>
Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>
Knows the safety regulations and ensures their application &amp; ensures the safety of people and property in the hotel.</li><li>
Respects and ensures respect of the hotel's commitments to the &quot;Environment Charter&quot; of Planet 21 program (saving energy, recycling, sorting waste etc).</li><li>
Understands and strictly adhere to the Rules &amp; Regulations established in the Heartists Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li>
Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>
Does not disclose any financial information or any other information of the Accor Hotels.</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Hospitality Management or related field</li><li>
3+ years of experience in hotel front office operations</li><li>
Proven leadership skills with the ability to train, motivate, and mentor team members</li><li>
Ability to work flexible hours, including nights, weekends, and holidays.</li></ul> 

Additional Information 
<ul><li>
Strong interpersonal and problem solving abilities.</li><li>
Fluency in English and additional languages are a plus.</li></ul></div>

Front Office Duty Manager

Meliá Hotels International

"The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family. Discover some of the benefits we offer: <ul> <li>My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.</li> <li>My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.</li> </ul> Be proud to belong to Meliá as we are proud of you. Your Tasks <ul> <li>Representation of the Front Office Manager and Front Office Assistant Manager</li> <li>Development and introduction of standards at the front office area as well as the subsequent support of the front office team</li> <li>Check-in / check-out as well as the individual greeting and farewell of our guests</li> <li>Close cooperation with all departments for a unique hotel experience</li> <li>Professional presentation of our hotel through active, personal guest and customer contact</li> <li>Advising our guests on the location, facilities and the full range of services on offer</li> <li>Ensuring quality standards</li> </ul> What we are looking for <ul> <li>Experience in a similar role with luxury background</li> <li>High level of English and Arabic or Russian or Spanish</li> <li>A friendly and sympathetic personality</li> <li>Flexibility and motivation</li> </ul> At Meliá we are all VIP Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible. If you want to be "Very Inspiring People", follow us on: INSTAGRAM - TIKTOK - LINKEDIN - INDEED - GLASSDOOR Ajman, Ajman Emirate, United Arab Emirates 3 days ago Dubai, Dubai, United Arab Emirates 20 hours ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Front Office Supervisor - ME Dubai

Dubai Holding LLC

Overview Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About the Job An exciting opportunity has arisen for Rooms Interns to join Jumeirah Hotels in Dubai.The main duties and responsibilities of this role include:<ul><li>Create great first impressions by welcoming guests, handling check-ins, and escorting them while showcasing hotel facilities.</li><li>Boost satisfaction and revenue through proactive upselling, smooth walk-in handling, quick issue resolution, and consistently high service standards.</li><li>Deliver VIP and group excellence by preparing rooms, arranging amenities, managing group check-ins, and fulfilling special requests.</li><li>Maintain accurate guest profiles and communication records in the PMS.</li><li>Support daily operations by coordinating with other departments, preparing reports, and ensuring the lobby and front desk are guest ready.</li></ul> About You The ideal candidate for this position will have the following experience and qualifications:<ul><li>Must be currently enrolled in a university or a recent graduate of a relevant university degree</li><li>Fluent in English; additional languages are a strong advantage</li><li>Proficiency in Microsoft Office and knowledge of front office systems, particularly Opera PMS and HotSOS</li><li>Strong interpersonal and communication skills</li><li>Ability to work flexibly, adapting to varying schedules and hotel occupancy demands</li></ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits include:<ul><li>Supportive and inclusive work environment</li><li>Access to Learning & Development programmes and clear career pathways</li><li>Colleague discounts on food & beverage</li><li>Company-provided shared accommodation</li><li>Competitive tax-free salary paid in UAE Dirhams (AED)</li></ul>

Intern - Rooms - Jumeirah Hotels Dubai

Jumeirah

<div>
 
 
 
 About Jumeriah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.
 
 
 Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.
 
 
 Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.
 
 
 
 About The Job
 
 
 
 An opportunity has arisen for a
 
 Guest Services Executive
 
 to join our
 
 Front Office
 
 team at
 
 Jumeirah Marsa Al Arab Hotel
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Manage and fulfill special guest requests, such as room amenities, dining reservations, and transportation arrangements, ensuring personalized service.
 </li>
 <li>
 Handle and resolve more complex guest issues and complaints, working to achieve a satisfactory resolution and restore guest satisfaction.
 </li>
 <li>
 Actively solicit and review guest feedback, using insights to make improvements and address any recurring issues.
 </li>
 <li>
 Collaborate with other hotel departments to coordinate guest services and ensure that all requests and needs are met efficiently.
 </li>
 <li>
 Provide guidance and support to Guest Service Executives, assisting with training and development as needed.
 </li>
 <li>
 Identify opportunities for service improvement and implement best practices to enhance the overall guest experience.
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Problem solving
 </li>
 <li>
 Leadership and team management skills
 </li>
 <li>
 Creative
 </li>
 <li>
 Project Management Skills&nbsp;
 </li>
 <li>
 Detail oriented
 </li>
 </ul>
 
 
 
 About The Benefits
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
 
 
</div>

Guest Services Executive - Front Office - Jumeirah Marsa Al Arab

Explore 3602+ Hotel front office manager in Dubai this November. Find roles across top companies and apply now to boost your career.

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Guest Services Executive - Front Office - Jumeirah Marsa Al Arab